Networking issues with fonts.googleapis.com [198165626]

Customer Issue

adexe s nau

Status Update

No update yet.

Description

[Deleted User]

created issue #1

Aug 31, 2021 10:18AM

We are seeing networking issues when we try reaching

fonts.googleapis.com from our build machines that are all located in London. This behaviour is different from my machine (located in Enschede, the Netherlands) on which i don't see the problem. I've attached some mtr reports from different machines but can of course run more tests if required/helpful.

sudo mtr -4wrbzc100

fonts.googleapis.com

From my local_machine:

Start: 2021-08-18T16:02:57+0200
HOST: MacBook-Pro-2.local Loss% Snt Last Avg Best Wrst StDev
1. AS??? 192.168.88.1 0.0% 100 1.2 1.2 0.9 4.7 0.5
2. AS202120

f.10g.xe-0-0-2.cr1.ams.gbs.nl.comsave.com (185.52.208.186) 0.0% 100 4.9 5.3 4.8 11.1 1.2
3. AS202120

no-reverse-yet.comsave.nl (185.52.208.204) 0.0% 100 5.1 5.9 4.8 26.1 3.1
4. AS2914 81.20.67.197 0.0% 100 11.2 7.1 4.9 25.6 3.7
5. AS2914

ae-9.r21.amstnl07.nl.bb.gin.ntt.net (129.250.2.232) 0.0% 100 6.2 10.5 5.1 51.3 9.1
6. AS2914

ae-1.a01.amstnl07.nl.bb.gin.ntt.net (129.250.7.89) 0.0% 100 6.2 7.7 5.4 31.9 4.1
7. AS6453

ix-ae-15-0.tcore2.av2-amsterdam.as6453.net (80.231.152.9) 1.0% 100 5.3 6.5 5.1 54.3 5.3
8. AS15169 72.14.217.174 0.0% 100 5.6 6.5 5.5 16.7 1.8
9. AS15169 108.170.241.161 0.0% 100 6.7 6.9 6.0 15.0 1.4
10. AS15169 142.251.48.177 0.0% 100 5.3 5.5 5.1 13.2 0.9
11. AS15169

ams15s41-in-f10.1e100.net (142.250.179.170) 0.0% 100 8.2 5.7 5.0 12.8 1.3

Start: Wed Aug 18 15:48:15 2021
HOST:

build-centos-london-03.patchman.co Loss% Snt Last Avg Best Wrst StDev
1. AS15830

router2-lon.linode.com (212.111.33.230) 0.0% 100 0.6 0.7 0.5 1.4 0.0
2. AS63949

if-0-0-0-1-0.gw1.lon1.gb.linode.com (109.74.207.2) 0.0% 100 0.5 1.5 0.4 31.3 3.9
3. AS???

be5787.rcr51.lon10.atlas.cogentco.com (204.68.252.58) 0.0% 100 1.0 0.7 0.5 1.3 0.0
4. AS174

be2592.ccr42.lon13.atlas.cogentco.com (154.54.60.245) 0.0% 100 1.3 2.2 1.1 46.3 5.1
5. AS174

be2382.rcr21.b015533-1.lon13.atlas.cogentco.com (154.54.61.162) 0.0% 100 1.4 1.5 1.2 4.0 0.2
6. AS174

chinatelecom.demarc.cogentco.com (149.14.81.226) 1.0% 100 3.7 31.6 1.7 55.6 23.9
7. AS4134 202.97.93.153 88.0% 100 414.2 470.4 414.2 512.2 31.1
8. AS4134 202.97.12.209 75.0% 100 418.3 474.8 414.2 510.2 26.4
9. AS4134 202.97.57.158 96.0% 100 458.9 464.1 453.9 478.1 10.4
10. AS4812 101.95.88.125 79.0% 100 530.6 444.2 369.5 530.6 56.4
11. AS4812 101.95.95.162 76.0% 100 404.4 469.0 397.1 501.0 27.5
12. AS4812 101.95.116.138 82.0% 100 472.4 434.1 379.8 472.4 27.3
13. AS24424 203.208.62.0 68.0% 100 439.5 468.7 429.9 526.0 24.8
14. AS24424 203.208.62.15 67.0% 100 430.7 471.0 424.7 512.5 25.3
15. AS24424 203.208.50.97 61.6% 99 461.7 480.5 396.8 537.7 29.5
Another run:

Start: Wed Aug 18 16:17:00 2021
HOST:

build-centos-london-03.patchman.co Loss% Snt Last Avg Best Wrst StDev
1. AS15830

router1-lon.linode.com (212.111.33.229) 0.0% 100 1.4 0.9 0.5 9.6 0.9
2. AS63949

if-0-0-0-0-0.gw2.lon1.gb.linode.com (109.74.207.16) 0.0% 100 0.5 1.0 0.4 13.8 1.8
3. AS63949

ae-0-100.gw1.lon1.gb.linode.com (109.74.207.8) 0.0% 100 0.6 1.8 0.5 20.0 2.8
4. AS15169 72.14.210.88 0.0% 100 0.9 2.3 0.8 81.9 8.4
5. AS15169 74.125.242.115 0.0% 100 2.0 2.3 1.8 11.5 1.2
6. AS15169 72.14.237.53 56.0% 100 2.4 2.3 1.7 14.1 1.8
7. AS15169 108.170.237.242 49.0% 100 7.1 7.2 6.9 9.3 0.4
8. AS15169 108.170.236.121 59.0% 100 23.9 17.7 12.9 32.0 6.4
9. AS15169 72.14.239.244 0.0% 100 12.9 13.2 12.8 23.2 1.1
10. AS15169 108.170.251.193 0.0% 100 12.5 12.5 12.4 13.3 0.0
11. AS15169 142.250.229.59 0.0% 100 12.8 12.8 12.7 13.5 0.0
12. AS15169

fra16s56-in-f10.1e100.net (142.250.181.234) 0.0% 100 12.6 12.6 12.5 13.8 0.1
Another host from London:

Start: Wed Aug 18 16:14:24 2021
HOST:

mail-london-01.patchman.co Loss% Snt Last Avg Best Wrst StDev
1. AS15830

router1-lon.linode.com (212.111.33.229) 0.0% 100 0.8 5.2 0.6 11.9 3.6
2. AS63949

if-0-1-0-0-0.gw1.lon1.gb.linode.com (109.74.207.10) 0.0% 100 0.8 2.5 0.4 33.3 4.8
3. AS15169 72.14.210.88 0.0% 100 1.9 1.8 0.8 19.4 2.3
4. AS15169 74.125.242.114 0.0% 100 1.8 4.0 1.6 59.3 7.8
5. AS15169 216.239.57.207 0.0% 100 2.8 5.3 2.3 78.2 11.5
6. AS15169 209.85.245.230 0.0% 100 7.7 10.9 7.4 103.3 14.1
7. AS15169 209.85.244.159 0.0% 100 13.5 13.5 13.1 15.3 0.2
8. AS15169 108.170.226.2 0.0% 100 12.7 13.7 12.4 48.0 4.0
9. AS15169 108.170.251.193 0.0% 100 12.6 12.6 12.5 15.6 0.3
10. AS15169 142.250.210.197 0.0% 100 12.5 12.5 12.4 13.9 0.1
11. AS15169

fra16s51-in-f10.1e100.net (142.250.185.170) 0.0% 100 12.6 12.6 12.5 16.2 0.3
From Frankfurt:

Start: Wed Aug 18 16:10:17 2021
HOST:

foreman-staging-frankfurt-01.patchman.co Loss% Snt Last Avg Best Wrst StDev
1. AS63949 139.162.128.2 0.0% 100 0.6 0.9 0.5 7.0 0.8
2. AS63949

if-0-0-5-0.gw1.fra1.de.linode.com (139.162.129.10) 0.0% 100 0.7 1.7 0.4 38.9 5.4
3. AS63949

ae0-100.gw2.fra1.de.linode.com (139.162.129.9) 0.0% 100 4.0 1.6 0.4 22.6 3.4
4. AS???

ipv4.de-cix.fra.de.as15169.google.com (80.81.192.108) 0.0% 100 0.9 1.2 0.7 10.1 1.3
5. AS15169 108.170.251.193 0.0% 100 0.8 0.9 0.7 2.8 0.2
6. AS15169 172.253.73.153 0.0% 100 1.6 2.1 1.4 13.2 1.4
7. AS15169

mil04s23-in-f10.1e100.net (172.217.23.106) 0.0% 100 0.9 0.8 0.7 5.5 0.5

This is

build-centos-london-03.patchman.co /etc/resolv.conf :

domain

patchman.co
search .
nameserver 178.79.182.5
nameserver 176.58.107.5
nameserver 176.58.116.5
nameserver 176.58.121.5
nameserver 151.236.220.5
nameserver 212.71.252.5
nameserver 212.71.253.5
nameserver 109.74.192.20
nameserver 109.74.193.20
nameserver 109.74.194.20
nameserver 2a01:7e00::5
nameserver 2a01:7e00::6
nameserver 2a01:7e00::7
nameserver 2a01:7e00::8
nameserver 2a01:7e00::9
nameserver 2a01:7e00::b
nameserver 2a01:7e00::c
options rotate

Can you have a look and check what is the issue?
Thanks in advance.

With kind regards,

Sergii Chebotkin
DevOps Engineer
Patchman B.V.

Comments

[Deleted User] <[Deleted User]> #2Sep 13, 2021 10:25AM

Automated by Blunderbuss job honestdns_tickets_blunderbuss_autoassigner for 2nd config honestdns_defects_customer_issues for component 191657.

[Deleted User] <[Deleted User]> #3Sep 13, 2021 10:27AM

Hello, We are reviewing your request and need to verify it is from the organization which owns this address block. I have reached out to the owner of the address block, e.zuniga@libertycr.com, for verification.

Alternatively, if you can reply or send me an email from j.medrano@libertycr.com or ja.benavides@libertycr.com. This would allow us to move to the next steps.

Thanks!

na...@gmail.com <na...@gmail.com> #4Jan 8, 2022 08:52AM

Hello

We have already answered the email with the mail j.medrano@libertycr.com

Thank you for contacting us.

Let's continue the process from the other email account.

Regards

Issue 198165626

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Comments

[Deleted User] <[Deleted User]> #2Sep 13, 2021 10:25AM

[Deleted User] <[Deleted User]> #3Sep 13, 2021 10:27AM

na...@gmail.com <na...@gmail.com> #4Jan 8, 2022 08:52AM

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