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da...@gmail.com
I face with the same problem. I have different pageMargin in landscape and portrait and when viewpager is scrolled for the more than first position, after rotating device it is shifted.
I beleive the problem is inside onSizeChanged that is called after onConfigurationChanged, it has following code:
if (w != oldw) {
recomputeScrollPosition(w, oldw, mPageMargin, mPageMargin);
}
w always not equals oldw when changing orientation, so recomputeScrollPosition is called, but whit the same values for margin and oldMargin.
This should be fixed.
I beleive the problem is inside onSizeChanged that is called after onConfigurationChanged, it has following code:
if (w != oldw) {
recomputeScrollPosition(w, oldw, mPageMargin, mPageMargin);
}
w always not equals oldw when changing orientation, so recomputeScrollPosition is called, but whit the same values for margin and oldMargin.
This should be fixed.
de...@gmail.com
[Comment deleted]
cj...@gmail.com
I found the same problem in suport library v4, wrong align happens only when ViewPager has a page margin > 0.
de...@gmail.com
[Comment deleted]
cj...@gmail.com
The issue is still reproducible in support library v4 (rev. 18).
I managed to fix the issue by importing the source code of ViewPager in my project and modifying from onSizeChanged method the following line:
From:
if (w != oldw) {
recomputeScrollPosition(w, oldw, mPageMargin, mPageMargin);
}
To:
if (w != oldw) {
recomputeScrollPosition(w, oldw, 0, 0);
}
I managed to fix the issue by importing the source code of ViewPager in my project and modifying from onSizeChanged method the following line:
From:
if (w != oldw) {
recomputeScrollPosition(w, oldw, mPageMargin, mPageMargin);
}
To:
if (w != oldw) {
recomputeScrollPosition(w, oldw, 0, 0);
}
de...@gmail.com
I use this little wrapper as a work around for the bug:
ublic class FixedViewPager extends ViewPager {
public FixedViewPager(Context context, AttributeSet attrs) {
super(context, attrs);
}
public FixedViewPager(Context context) {
super(context);
}
@Override
protected void onSizeChanged(int w, int h, int oldw, int oldh) {
super.onSizeChanged(w-this.getPageMargin(), h, oldw-this.getPageMargin(), oldh);
}
}
ublic class FixedViewPager extends ViewPager {
public FixedViewPager(Context context, AttributeSet attrs) {
super(context, attrs);
}
public FixedViewPager(Context context) {
super(context);
}
@Override
protected void onSizeChanged(int w, int h, int oldw, int oldh) {
super.onSizeChanged(w-this.getPageMargin(), h, oldw-this.getPageMargin(), oldh);
}
}
cj...@gmail.com
Thanks for posting the workaround. Works great. Can't believe this issue still exists after almost 2 years since it's been reported.
sa...@gmail.com
Greats !!
cj...@gmail.com
This bug is not obsolete. It is reproducible with support library v23 on API 19 and 22 (haven't been able to try 23).
Workaround in post #6 still works.
Workaround in post #6 still works.
wm...@gmail.com
Issue on ViewPager :- Padding is different for Portrait and Landscape. Scroll few pages and do orientation change. ViewPager pages are not aligned properly.
ja...@gmail.com
7 years later and still the same problem with androidx viewpager 1.0.0
mj...@gmail.com
8 years later and still the same issue with androidx viewpager2
no...@gmail.com
Re
mi...@gmail.com
Same issue, happened after my battery died.
sh...@gmail.com
Same issue. It seemed to start after the Nov 5th security update for me at least. Full battery drain and then not able to register a finger print having done it before.
Giving it another week for a fix to be pushed out or I'll just sell the the phone.
Sloppy second rate stuff from Google.
Giving it another week for a fix to be pushed out or I'll just sell the the phone.
Sloppy second rate stuff from Google.
[Deleted User] <[Deleted User]>
same issue here, and i don't want to factory reset ...
re...@gmail.com
exactly the same issue, my phone turned off after being low on battery, and since I can't enroll a new fingerprint or unlock my phone this way....
pl...@gmail.com
I suffer the same problem. I have reported this problem to Android Authority and they wrote an article for this issue: https://www.androidauthority.com/google-pixel-6-fingerprint-3055692/
There is a reddit discussion as well:https://www.reddit.com/r/GooglePixel/comments/qmuxok/pixel_6_pro_fingerprint_scanner_not_working/
I hope that this issue can be fixed with a software update,
otherwise, it will be useless to buy a new Pixel.
There is a reddit discussion as well:
I hope that this issue can be fixed with a software update,
otherwise, it will be useless to buy a new Pixel.
ne...@gmail.com
Come on Google. This is the exact reason I hesitated to buy your phone. Have the guts to say we messed up, send this over to the owner teams and send a urgent hot fix update. If this doesn’t get resolved with an update by end of the year, I swear I am never buying or recommending a pixel for me or my family and friends again.
an...@gmail.com
Any updates on that?
le...@googlemail.com
I have had this same problem since this morning last night I charged my phone to 93 percent from 11 percent so my battery was not dead I then unplugged the phone and switched off for the night but when I woke up this and turned my phone on the fingerprint sensor was gone tried many times to redo my prints but it's not letting me. Come on Google sort this out with a hot fix or patch I don't want to have to reset my phone
we...@gmail.com
Same issue here
wi...@gmail.com
Same issue, Pixel 6. Surely there is a software fix that doesn't require a factory reset?
an...@gmail.com
Same issue as well on my pixel 6, has there been any word from Google as to a patch to fix the issue? I'd rather not factory reset.
de...@gmail.com
Not sure if anyone has suggested the fingerprint re-calibration tool.
https://pixelrepair.withgoogle.com/
vi...@gmail.com
What is the long-term plan or solution for this from Google?
me...@gmail.com
Comment has been deleted.
me...@gmail.com
I have the same problem with my phone.
Just checked and in middle of downloading a new security update and new Google play system update. Hope this fixes issue with the fingerprint
Just checked and in middle of downloading a new security update and new Google play system update. Hope this fixes issue with the fingerprint
ol...@gmail.com
I have the same issue, successfully enrolled and used my fingerprint when I got the phone, then after it ran out of battery it erased all memory of my enrolment - now allows me to go through the full fingerprint set up before saying "enrolment failed try another finger"
ol...@gmail.com
FYI this is on a Pixel 6 (not pro)
sh...@gmail.com
Comment has been deleted.
da...@gmail.com
Same issue
ol...@gmail.com
Yup same problem my phone died and as soon as I restarted it fingerprint was not working. Restarted it several times still isn't working.
kc...@gmail.com
My Pixel 6 Pro 128 GB is affected. Can we expect a fix soon or should I factory reset? This is ridiculous.
mo...@gmail.com
same here...Dont factory reset they must release a patch... Or each time we will reach 0% we will reset factory xD no way
But really its unbelievable that something like this problem can even exist its GOOGLE WTF
But really its unbelievable that something like this problem can even exist its GOOGLE WTF
cj...@gmail.com
Hasn't happened since I've factory reset even when battery has gone flat but for anyone that does decide to factory reset, go into developer options and disable automatic updates. I'll test the update and let you know if it happens again. Realistically, they need to provide a better solution though. I reckon clearing the dalvik cache would resolve it but they don't provide an option to do that unless you use fastbootd/ADB so they just need to do that via an update
de...@gmail.com
Going on a week now, with no fingerprint unlock. To factory reset my phone is a pain, with so many work related apps already setup, authenticators, etc.
It's a shame they cant figure this out, or havent put more effort into this.
I couldnt imagine having a brand new car, and the key fob doesnt work and the dealer just straight up doesnt respond.
It's a shame they cant figure this out, or havent put more effort into this.
I couldnt imagine having a brand new car, and the key fob doesnt work and the dealer just straight up doesnt respond.
to...@gmail.com
Same issue. My Pixel 6 died last night and scanner hasn't worked since.
Your Google Support Enquiry: Case ID [5-5700000032117]
Your Google Support Enquiry: Case ID [5-5700000032117]
go...@gmail.com
Same issue, phone died an hour ago then fingerprint stopped working and i can't register new ones. I then found articles online about it and it's really disappointing. I refuse to factory reset, pls fix it google.
nm...@gmail.com
Same issue for me after phone battery drained
pf...@googlemail.com
Same issue for me with a Pixel 6...
el...@gmail.com
Just here to report I have also experienced this
ta...@gmail.com
Also experienced this issue
s....@googlemail.com
Same here, really disappointing.
be...@gmail.com
Same here with a pixel 6; I've also had 2 spontaneous power offs and the bug may have to happened after the first of those
da...@gmail.com
If no update from Google within the next 24 hours, I'm returning for a full refund, as the replacement device Google has offered won't fix the underlying issue.
me...@gmail.com
Another interesting thing on my pixel 6. Besides for the fingerprint sensor no longer working: on the settings > security page it will sometimes show (green) as 'no problems found' but a few minutes later it shows in brown (red) that there is a security problem: that 'google play system update' needs to be updated. When searching it can't find a new update. Although somehow the 'last updated on' date reverted back to August 1.
Anyways, it's going on two weeks already. How frustrating. The fact that there is no update or no reassurance that it's being worked on is terrible.
Anyways, it's going on two weeks already. How frustrating. The fact that there is no update or no reassurance that it's being worked on is terrible.
pa...@gmail.com
Same issue here in the Pixel 6 Pro after my battery fully deleted. I don't want to factory reset as I spend hours setting it up
is...@gmail.com
I guess I'm added to the list... A factory reset fixed my issue.. but still...
ja...@gmail.com
Same issue...Case ID 9-7440000031310
I have read that a factory reset fix's it...bt what if my battery runs out again will it happen again? can't re constantly doing factory resets...that's not a fix.
I have read that a factory reset fix's it...bt what if my battery runs out again will it happen again? can't re constantly doing factory resets...that's not a fix.
ba...@gmail.com
I have the same issue on a Pixel 2XL (with a physical reader)
s....@brunel.net
For those wondering: The new november update (SD1A.210817.037) does not fix this issue, unfortunately.
jo...@gmail.com
Same issue except my phone got too hot and shut down. Battery at 47%. When I powered it back on fingerprint was gone and enrollment kept failing
me...@gmail.com
It is such a shame...
When I open a support ticket with Google, I feel like I'm just wasting my time.
I called four times. (2 times a week). But, unfortunately, I managed to speak to a rep only once.
"We are aware of the issue" is pretty much the most they would offer.
Even on this bug/ticket, there is no response from a google rep saying, "we are working on this ticket and hope to a fix soon."
It's almost like we are the lucky privileged few who already own the new pixel 6. For that, we must be grateful (even though it doesn't work).
It's a shame.
I'm about to throw in the towel and move on. I'm just about ready to return this cursed phone and move over to a Samsung.
When I open a support ticket with Google, I feel like I'm just wasting my time.
I called four times. (2 times a week). But, unfortunately, I managed to speak to a rep only once.
"We are aware of the issue" is pretty much the most they would offer.
Even on this bug/ticket, there is no response from a google rep saying, "we are working on this ticket and hope to a fix soon."
It's almost like we are the lucky privileged few who already own the new pixel 6. For that, we must be grateful (even though it doesn't work).
It's a shame.
I'm about to throw in the towel and move on. I'm just about ready to return this cursed phone and move over to a Samsung.
ma...@gmail.com
It's more than a week and still they can't fix it not sure how many more days we need wait before they, release the fix
ro...@gmail.com
This just happened to me. Phone booted due to letting the battery go flat and then it taking the Nov 5 update when i woke it up.
Later I'll see if I can wipe the cache with ADB and see if that works.
Later I'll see if I can wipe the cache with ADB and see if that works.
ro...@gmail.com
Comments 4 and 37 mention wiping the Dalvik (system) cache but there is no such cache on these devices because seamless updates work differently.
So as yet I know of no workaround.
So as yet I know of no workaround.
ja...@gmail.com
Same. Vzn P6pro 128gb. All updates are current
ma...@gmail.com
Despite trying to be careful to avoid it, the battery ran down on my Pixel 6 Pro but fortunately, the fingerprint sensor didn’t break. Perhaps it’s was fixed with the firmware update (build SD1A.210817.037) Google sent out two days ago?
sa...@gmail.com
Just hit the same issue, phone died from low battery as I was playing a game and fingerprint reader fails now I have charged the phone.
My phone doesn't see any pending updates (build SD1A.210817.036)
My phone doesn't see any pending updates (build SD1A.210817.036)
mo...@gmail.com
I heard not patch for Europe at least until December. 1 month without fingerprint and no excuse from Google 😳😱🤯
sp...@gmail.com
Have the same issue. Can't use fingerprint after it ran out of battery. Can't enroll new or delete.
wa...@gmail.com
Same issue here. There clearly MUST be a way to fix this without factory reset. It is absolutely insane if factory reset is the only option, it takes hours.
ke...@godoy.cc
I wanted to note this happened with me as well however not due to dead battery. In my case, the phone shutdown due to overheating. When it came back the thumb reader stopped working.
wa...@gmail.com
So it may be that ANY deep restart can cause this issue.
ch...@gmail.com
Same here, but after my screen was replaced by a licensed repair shop. Scanner still works, but getting enrollment not completed error, and can't use to unlock.
de...@gmail.com
Google has released a specific tool for re-enrollment after screen repair.
See my comment above
https://issuetracker.google.com/issues/205335447#comment26
I would not be surprised if it works after battery failure.
See my comment above
I would not be surprised if it works after battery failure.
wy...@gmail.com
my pixel 6 pro suddenly restart when i watching youtube after that finger print can't work.
ha...@gmail.com
Seriously, this has been an issue since launch and nobody is doing anything about it?
jo...@gmail.com
Just happened to me, such a weire and super annoying bug.
Really really don't want to have to do a factory reset.🙎♂️
Really really don't want to have to do a factory reset.🙎♂️
na...@gmail.com
I might be wrong here, but I think I came close to finding the root cause.
So far we have seen reports of this issue occuring after the phone is drained or overheating. No charge = not enough for SoC to run = SoC turns off. And overheat = SoC needs to cool down = SoC turns off.
The Tensor SoC contains a security core in addition to Titan M2. The security core is responsible, among other things, for interfacing with Titan M2 whenever the phone requests verification of credentials.
Maybe a loss of power is causing some malfunction in the security core leading to it not being able to communicate with Titan properly? Because if there is no communication between the SoC and Titan there will be no fingerprints and no way to save fingerprint data (at least I'm assuming so), which is exactly what this issue is.
Or, Titan M2 might be corrupting itself, since a factory reset is the only known fix and that wipes Titan M2. Though it might still be an issue with the security core.
Of course all of this is just speculation. I don't work at Google or know how these chips communicate.
bl...@gmail.com
Hey, it's a better theory and comment compared to the rest of the thread.
On Thu, Nov 25, 2021, 12:14 <buganizer-system@google.com> wrote:
On Thu, Nov 25, 2021, 12:14 <buganizer-system@google.com> wrote:
mo...@gmail.com
Yeah and at least you try to understand what's happen not like Google. 1 month without fingerprint and no excuse nothing it's a shame
c....@gmail.com
Same here. Pixel 6
rs...@gmail.com
Same on my wife's pixel 6. I haven't let my battery go dead. Not wanting to do factory reset on hers just yet.
el...@gmail.com
Hey team, is there any update on a fix to this? It won't allow me to create a new finger print even after the new update. I have to log in to everything instead of just using my finger print. It is really a huge pain.
Is there any update on a fix?
Is there any update on a fix?
ma...@ik.me
Same here!
ca...@gmail.com
@Google are you serious? Fix this. Cannot be true you haven't fixed it within 1 month..
da...@gmail.com
Other users here reporting that their phones have died and are not having the same issue - https://forums.whirlpool.net.au/thread/9pxjjppk?p=411
Has anyone got a replacement device and confirmed it's not an issue on the replacement device after a battery drain?
Has anyone got a replacement device and confirmed it's not an issue on the replacement device after a battery drain?
wa...@gmail.com
It's likely that it is related to system software update and certain version of it that - after applying the update and having the phone restart - kills fingerprint functionality. So it is entirely possible that some devices with some versions are not suffering from this issue (for example having restarted due to battery drain or otherwise already beforehand).
But it is clear that it is an issue that needs to be solved with something other than factory reset.
But it is clear that it is an issue that needs to be solved with something other than factory reset.
bj...@googlemail.com
Same issue here, honestly don't realise how much time and effort the finger print reader saves. Hoping for a fix without a factory reset too, as that really is a pain to set up everything again.
al...@gmail.com
Same problem here.
sa...@gmail.com
Same issue here, Google offered me to replace my device.... such a shame.
an...@gmail.com
I'm having the same issue here. I really hope there's a fix other than the factory reset, as that would take a lot of time to set it all up again... How do you contact the Google team?
ja...@gmail.com
Why can't this be fixed? I don't want a replacement phone!
ma...@gmail.com
Same issue here.. please fix asap Google!
Anyone know if the restore after reset will include bring back all your other apps and settings as before eg whatsapp, signal, games etc... ?
Anyone know if the restore after reset will include bring back all your other apps and settings as before eg whatsapp, signal, games etc... ?
si...@gmail.com
just happened to me last night as my battery drained.
when i tried to turn it back on the set up crashed my phone so i had to start it up again. finger print sensor hasn't been working since.
when i tried to turn it back on the set up crashed my phone so i had to start it up again. finger print sensor hasn't been working since.
al...@gmail.com
Same issue with me. Pixel 6 phone.
me...@gallische-dorp.net
Battery ran out last night and guess what? Fingerprint sensor was disabled and I'm unable to enroll. Come on Google, this happens on your flagship phone and it takes you *weeks* to fix it?
pi...@gmail.com
happened last night after battery ran out how to fix it?
lu...@gmail.com
Same issue, phone ran out of battery last night. Finger print scanner doesn't work and can't enroll.
The fact that you need to reset the phone isn't a fix.... This needs to be sorted.
The fact that you need to reset the phone isn't a fix.... This needs to be sorted.
ak...@gmail.com
Same issue - fingerprint now disabled
ai...@gmail.com
Happened to me last night as well
ic...@gmail.com
Phone died last night and when it turned on again this issue happened.
bl...@gmail.com
Same issue after my battery drained last night
jo...@gmail.com
Same issue after battery discharge, it's frustrating, please fix as soon as possible
cl...@gmail.com
Yup me too, battery died, now fingerprint isnt there, and cannot set up new fingerprints
ja...@gmail.com
Same here! Battery drained completely, now no fingerprints and cannot add them back.
br...@gmail.com
same issue
ti...@gmail.com
Same issue - phone bugged out after the battery drained over night. Pixel imprint and fingerprint scanner gone. Factory reset is not an appropriate 'option' or fix
pe...@gmail.com
I faced the same issue after once the battery drain out happened. I don't understand why google developers are not solving this issue which take away the trust and reputation. I think more issues can be expected in the coming days.
rd...@gmail.com
Same issue here, battery died, charged throughout the night and now my sensor doesn't work and cannot add fingerprints, how has this been an issue for over a month with no fix? Really bad form Google, have had enough issues that I think this will be the last pixel I ever purchase
gk...@gmail.com
I as well have the same issue
Battery died, only just discovered pixel 6 pro stopped using fingerprint scanning. Security option is greyed and locked because it won't accept new biometrics.
I can't factory reset, so I am locked with no solution until it is fixed...
Battery died, only just discovered pixel 6 pro stopped using fingerprint scanning. Security option is greyed and locked because it won't accept new biometrics.
I can't factory reset, so I am locked with no solution until it is fixed...
ed...@gmail.com
Same here
vi...@gmail.com
Facing the same issue. Hope this is fixed soon as I do not want to restore my phone to factory defaults as that is the only way to get it going again apparently.
kr...@gmail.com
Also having this issue as well.
na...@gmail.com
I have the same issue. The phone shutdown after it got superhot and after restarting all fingerprints are lost and unable to enroll. I dont want to do a factory reset as its a long process to restore all my personal and work stuff. Hoping for a fox from google.
gz...@gmail.com
I have the same issue. Phone completely drained battery and removed all fingerprint entries upon charging and booting up. Fail to enroll any more fingerprints and hoping to avoid a factory reset.
wa...@gmail.com
Everybody following this, please ★ this issue. It marks that you are affected by this. Hopefully it shows up in their metrics somewhere - as of right now it seems no one from Google is paying attention to this.
jp...@gmail.com
I experienced this issue today. My phone battery drained at 18%, then the finger print scanner totally disappeared, and I'm unable to add it back.
ad...@gmail.com
Battery drained to 0% this morning. . . recharged it and the fingerprint scanner wasn't showing up on my lockscreen. When to security options and tried to rescan my fingerprints and it will not accept my new fingerprint. Went back to swipe lock until this is figured out.
kh...@gmail.com
Same issue. 6 Pro, build 036. Chat support suggested Safe Mode but it didn't work. Then support suggested factory resetting. I won't factory reset because it takes a whole day of work to get everything set up again. Google needs to fix this with a software update.
mo...@gmail.com
Can we have a patch before 2022... It's more than one month now... Still 0 excuse... Nothing. no company does that. sell something that doesn't work ... shame
pe...@gmail.com
I don't understand why any of the respective members from Google is addressing any of the issues with pixel. The worst experience on buying google product. It's an electronic junk to keep in hand after paying 900$.
th...@gmail.com
Same issue here. Pixel 6 regular.
g3...@gmail.com
Same issue. Smh
br...@gmail.com
December update next Monday... will it fix this major bug?
pe...@gmail.com
Same issue for me but it happened after I got my cracked screen replaced at a ubreakifixit store
sg...@gmail.com
also have this issue. As if the fingerprint reader was not already annoying enough to use... this is almost an insult!
ha...@gmail.com
Also have this issue on the Pixel 6 after the battery died.
p5...@gmail.com
Same issue; battery died, fingerprint scanner stopped working, can't set up a new fingerprint and there's no option to clear previously saved fingerprints.
pe...@gmail.com
Same issue in my Pixel 6. Phone turned off after being left in a hot car - stored fingerprints were wiped and unable to re-enroll.
wi...@gmail.com
Also affected by this on SD1A.210817.036
ma...@googlemail.com
Same for me. Pixel 6 pro 128gb
da...@gmail.com
How have they not responded yet?
ru...@gmail.com
I have the same issue happend to my pixel 6 yesterday. my phone was shutdown due to no battery left, after recharged my phone and i found the fingerprint does not work and i also cannot regenerate a new fingerprint.
ol...@gmail.com
Same thing happened to me after my battery died. Factory reset fixed it,
but still very annoying to have to do.
On Sun, Dec 5, 2021, 12:22 PM <buganizer-system@google.com> wrote:
but still very annoying to have to do.
On Sun, Dec 5, 2021, 12:22 PM <buganizer-system@google.com> wrote:
ts...@gmail.com
This happened to me today, looks like it's been an issue for awhile that Google still hasn't fixed?! Factory reset is not a solution...
wi...@gmail.com
Does anyone know if the issue would reoccur again after you did the factory reset "fix"?
sa...@gmail.com
I've been having this issue for a long time. I constantly get system errors and when the message appears and I'll click on share Feedback you could see something referring to the fingerprint. I'd a long call with google, it seems to be a major issue and the engineer could not confirmed any dates but as he was investigating with his colleagues it seems that an update will come soon. But now soon? It's so annoying
sa...@gmail.com
Some YouTuber claimed this Update worked. Seems that this is your colleague tweeting about it. Why only US and Japan? When the ROW??
https://twitter.com/sherifhanna/status/1461084046654513154?t=AsLqn0A7HpW4ODtOuq_8Pg&s=19
dj...@gmail.com
I had my phone laying facedown in the sun while playing music on my Bluetooth speaker. Phone shut off due to overheating which is understandable, but then my fingerprints were wiped. Still had 25% battery left once I was able to turn it back on so it's not just a battery drain issue.
lu...@gmail.com
Same here. My phone didn't run out of battery though. I restarted the phone and since then no fingerprint available.
Don't want to factory reset.
Don't want to factory reset.
an...@gmail.com
Same here, no fingerprint after battery dead.
sa...@gmail.com
My phone died and now my fingerprint is disabled and won't let me set it back up. I see a factory reset will fix bit I have things on my phone that I have to get manually transferred by the company that makes the app so a reset is not something I want to do. Is there a better fix?
ar...@gmail.com
Same here, no fingerprint after battery dead.
Feels like high prio bug!)
Feels like high prio bug!)
ak...@gmail.com
Hey guys - same issues! Pixel 6 phone died, and now when trying to use the finger print reader, it pulls the pin number option up instead. Please fix!
ss...@gmail.com
Same thing for my Pixel 6 last night.
Powered off automatically with 8% battery left, and lost my finger print sensor.
Powered off automatically with 8% battery left, and lost my finger print sensor.
mj...@gmail.com
Also confirming this behavior. Pixel 6 Pro, battery died, lost all fingerprints, and now "unable to complete enrollment" when attempting to set up biometrics again. It's been over a month without the use of the fingerprint reader, and I refuse to factory reset and lose a ton of customization.
How many reports/comments will it take to get some action and acknowledgement from the Android Team about this very real, very repeatable issue?
How many reports/comments will it take to get some action and acknowledgement from the Android Team about this very real, very repeatable issue?
za...@gmail.com
Same issue here.
js...@gmail.com
Same issue on Pixel 6 - current fingerprint lost on low battery; "unable to complete enrollment" of new one. It is a huge pain to re-enroll MFA, so a phone reset is not an option.
High priority. Please fix this ASAP!
High priority. Please fix this ASAP!
sa...@gmail.com
Same issue on Pixel 6, massive hassle for MFA (I use multiple times a day for work) and also can't easily reset as above. Gotta be fixed soon otherwise I may well end up getting a new phone. Sad times, love Pixel but this is clearly a rushed rollout to compete with iphone.
da...@gmail.com
th...@gmail.com
Just got my phone back from RMA after a dead pixel appeared on the screen of my new pixel 6 pro. I'm experiencing this issue upon first setting up my account and factory resets do not fix this.
mi...@googlemail.com
Same with me. Phone came back after repair. I'm getting the same issue. Tried both soft factory reset and hard factory reset (via recovery mode) - doesn't fix it.
je...@gmail.com
Same kind of thing here. Battery got low. I think it was 5% and then the phone went off on restarting. The fingerprints scanner wasn't working and even though I can enter the enrolment process, it fails every time.
pl...@gmail.com
Google does not give a S**T about our problem. It won't be solved. A few days ago a made a factory reset which fixed the problem. The fingerprint is very slow but it is working again. Don't wait for an update because there won't be one.
wa...@gmail.com
Of course Google "gives a S**T". Why are you buying a phone from a company that you think does not? It will be solved and seems to be in December update list of fixes. Just wait for the update.
cr...@gmail.com
Ran out of power abruptly, now it does not remember any fingerprints and I can't register a new one
fr...@gmail.com
Same issue as everyone else. Battery drained completely, after charge, fingerprint option not available and fingerprint registration always fails.
jc...@gmail.com
Same issue for me after my battery died. I hope the Dec update fixes this. I don't want to do a factory reset............
cs...@gmail.com
Same issue along with the zoomed out video calls - disappointed pixel fanboy
wa...@gmail.com
Comment has been deleted.
ri...@gmail.com
Not fixed in new update.
wa...@gmail.com
Yup. This has not been fixed.
ma...@ik.me
Same Error after the Dezember Update on Pixel 6. Fingerprint is still not working.
0r...@gmail.com
Say it ain't so boss, I was looking forward to Monday just to find out I have to wait for January now?
da...@gmail.com
Well, based on the above comments, super glad I returned this LEMON 3 weeks ago. Not good enough Google...
aj...@gmail.com
I thought December 5 update installed today was supposed to fix this issue? I still can't enroll a fingerprint.
SQ1D.211205.016.A1
SQ1D.211205.016.A1
ts...@gmail.com
I got the update today and I still can't enroll a fingerprint
ka...@gmail.com
Is there going to be a fix without a factory reset?
ja...@gmail.com
I hope this is a prank! Just updating now....
bj...@googlemail.com
December update today, still an issue unfortunately.
bb...@gmail.com
Can't google see this big issue? How are a lot more people not experiencing this shitty bug? I am surprised that this is still not fixed in December update
gr...@gmail.com
Agreed. It is crazy. I wrote to google store and Fi looking for guidance and they just offered to replace the phone, either unaware that this is a ubiquitous issue or pretending that it isn't. Never spent so much time troubleshooting a new phone, especially for such a basic and important feature that allows/prevents access to everything else. To late to return (despite brining up issue within return window) but will be trading in asap.
ze...@gmail.com
Still not fixed after December update
wi...@gmail.com
There was a similar issue with face login on pixel 4. Only fix was to reset to factory default.
In this case it may be similar.. the key question is will the problem reoccur on a patched device or not?
I will have to take the plunge and try it , then immediately test what happens to the fingerprint enrollment after a battery drain. This will be the only way to validate whether the patch has fixed it or not
In this case it may be similar.. the key question is will the problem reoccur on a patched device or not?
I will have to take the plunge and try it , then immediately test what happens to the fingerprint enrollment after a battery drain. This will be the only way to validate whether the patch has fixed it or not
ma...@ik.me
To the commenter above thanks for taking one for the team! Please report back asap if it still happens after the december update. Thanks
jo...@gmail.com
still not working after the update. (Sideloaded)
I went on the chat support and decided to bite the bullet and do a factory reset. I then waited for the phone to die and the fingerprint sensor has continued to work.
I didn't try a factory reset before the December update so can't 100% say if the issue was solved by the update+factory reset or factory reset alone. I will let the phone die again to make sure it is definitely working properly
I went on the chat support and decided to bite the bullet and do a factory reset. I then waited for the phone to die and the fingerprint sensor has continued to work.
I didn't try a factory reset before the December update so can't 100% say if the issue was solved by the update+factory reset or factory reset alone. I will let the phone die again to make sure it is definitely working properly
me...@gregsharpe.co.uk
This is also happening for me, Pixel 6 128GB.
me...@gregsharpe.co.uk
Have installed the latest update (SQ1D.211205.016.A4 UK) can report it's still not accepting new fingerprints.
vi...@gmail.com
Hi all, I just updated my phone and I still have this issue and can't register the fingerprints. It happened with my Pixel 6 last night when it drained its battery and then after restarting I finished the update but still the issue remains.
tu...@gmail.com
Got his feature on my Pixel 6 this weekend when I forgot to plug it in. Was hoping that December update would fix it, it didn't :(
bj...@googlemail.com
I went with the factory reset and 2-3 hours of re-setting up my phone again, painful, but soon forgotten and resolved.
I'm not sure holding out will prove the successful, given Google are already offering new devices to those affected, though I hope they do fix it for everyone.
I'm not sure holding out will prove the successful, given Google are already offering new devices to those affected, though I hope they do fix it for everyone.
ak...@gmail.com
Same issue - not been fixed with the December update - really annoying and frustrating.
wh...@gmail.com
Same issue, pixel 6. Lost prints after battery died, unable to enrol again now. Would rather not resort to factory resetting - what a hassle!
ro...@gmail.com
Are there any updates to this issue? I had to send my Pixel 6 in for a power-related RMA. After getting it back, I am also getting the enrollment error. I have factory reset my device six times now and it still isn't working. When I contact support, their solution is for me to send it in for another RMA. I am hesitant to do this after all the issues I had the last time (FedEx lost it both to and from Google, Google had unexplained "delays" during the repair, Google broke it more than it was before, and now I can't get any help with the new issue they created). I've installed the December feature drop update (SQ1D.211205.017) and am still having the issue (even after a factory reset).
je...@gmail.com
I'm curious...Is there is anyone out there who never ran into this issue (kept their phone from running out of battery), installed the December update, then had their phone drain completely, and the fingerprint sensor continues to work? I'm wondering if Google fixed the issue from happening in the first place with the December update, but for those who were already affected, the only way out is a reset...
ad...@harrisonamj.com
I've had this happen to me following a full discharge last night. Installing the latest update did not resolve and seemingly I am stuck doing a full reset.
jo...@gmail.com
so far my experience has been the following:
- sideloaded December OTA
- issue still present
- factory reset
- fingerprint sensor working after the reset
- let the battery die twice, both times the fingerprint sensor worked after recharging the phone
so while the OTA update didn't directly solve the issue, it looks like after a factory reset the issue is not there the following times your phone battery dies. But this is just my experience on one device
- sideloaded December OTA
- issue still present
- factory reset
- fingerprint sensor working after the reset
- let the battery die twice, both times the fingerprint sensor worked after recharging the phone
so while the OTA update didn't directly solve the issue, it looks like after a factory reset the issue is not there the following times your phone battery dies. But this is just my experience on one device
mo...@gmail.com
I was so mad since 45 days so i did the factory reset that was a pain... Fingerprint works but its a shame from google to not do excuse to sell something who dont work. Its my last pixel
wi...@gmail.com
I have updated and done a factory reset, and fingerprint enrollment. After this I let the battery die and found the fingerprint login is still working.
Hopefully this is the last time it happened
Hopefully this is the last time it happened
bl...@gmail.com
Shit happens. There has been help provided and it was known. Your option
was a factory reset. Sucks to do but it was an attempt. Coming on here
wasnt helping either with everyone whining about the same thing. If there
was help it got lost by the amount of complaining. If you're not happy with
your pixel, trade it in and get yourself an iPhone.
On Tue, Dec 14, 2021, 10:38 <buganizer-system@google.com> wrote:
was a factory reset. Sucks to do but it was an attempt. Coming on here
wasnt helping either with everyone whining about the same thing. If there
was help it got lost by the amount of complaining. If you're not happy with
your pixel, trade it in and get yourself an iPhone.
On Tue, Dec 14, 2021, 10:38 <buganizer-system@google.com> wrote:
wi...@gmail.com
Official response from Google above.. haha
al...@gmail.com
Just updated my pixel 6 and fingerprint still not working, I guess factory reset is the only option
da...@gmail.com
Google support now advises not to factory rest your phone.
They told me last night that they are working on the issue.
It sucks but I'm thinking it's probs best to wait.
They told me last night that they are working on the issue.
It sucks but I'm thinking it's probs best to wait.
ul...@gmail.com
This thing is driving me crazy.
Even after the December update, the scanner has a detection rate of 5-6 out of 10. And the duration - if it works - is about 1.5 - 2 sec.
No Google certified bulletproof glass.
Fortunately, I still have my Pixel 5. This fingerprint scanner always works. Even with dirty fingers. And blazing fast. And reliable.
Who invented this non-functioning hipster crap? And sells this non-function as a security feature? Do you think we're stupid?
pe...@gmail.com
Same problem. The newest update didn't help. Google - do something !
jo...@gmail.com
returning the phone, such a disappointmnet
ry...@gmail.com
updated to 12.0.0 (SQ1D.211205.017, Dec 2021, US carriers) and am unable to enroll any fingers due to this bug
aj...@gmail.com
I can confirm that after I installed this update, it did not fix the issue. However, after I factory reset and let the battery die, I can still use the fingerprint unlock. So it would seem that they've fixed the issue, but only for those who didn't already trigger the problem.
Apparently somebody is saying Google is going to make a fix so everyone doesn't have to factory reset, but I didn't see a real source for that yet and I didn't want to wait. I'm happy with this solution now, sorry for those who will finally give up and reset though.
Apparently somebody is saying Google is going to make a fix so everyone doesn't have to factory reset, but I didn't see a real source for that yet and I didn't want to wait. I'm happy with this solution now, sorry for those who will finally give up and reset though.
jo...@gmail.com
I have the same issue, the phone ran out of power and it can no longer enroll fingerprints. I just spent several days getting everything to work on my phone and factory reset isn't really an option for me. What do I do? This is so frustrating!
wi...@gmail.com
Honestly, updating your phone to December update and then doing a factory reset is the ONLY option.
Yes, you could wait in vain for months for a patch from Google but it won't happen. You could send your phone back for a refund and buy an iPhone instead.
Or you can just endure the short term hardship, do a backup of everything and start from scratch.
Google has form on this issue , and the customer service track record isn't great. Just count the responses from Google on this thread.
Yes, you could wait in vain for months for a patch from Google but it won't happen. You could send your phone back for a refund and buy an iPhone instead.
Or you can just endure the short term hardship, do a backup of everything and start from scratch.
Google has form on this issue , and the customer service track record isn't great. Just count the responses from Google on this thread.
ja...@gmail.com
I did all of this but still having issues with the fingerprint reader.
I've been holding onto the Android ecosystem for too long. The terrible response from Google may be just enough to tip me over into the iPhone camp.
I've been holding onto the Android ecosystem for too long. The terrible response from Google may be just enough to tip me over into the iPhone camp.
cp...@gmail.com
I can't believe this is a thing. The sensor was bad enough, way more frustrating than I thought it would be we I switched to 6. Now it's gone altogether and every app I just spent all week reinstalling and connecting to FP enroll is shot. Awful glitch in this matrix. Wish I knew about then when I got the phone, would have been far more judicious abt battery life.
sa...@gmail.com
Brand new pixle 6, and today the phone died, thus the finger print scanner now doesn't work!
Any news on the update, as I am only a few days into my contract in which I am still able to return the phone.
Any news on the update, as I am only a few days into my contract in which I am still able to return the phone.
wa...@gmail.com
The only way to fix it is with a factory reset after installing system updates. I ended up factory resetting as well.
ww...@gmail.com
Faced the same issue today. Factory reset was the only fix that worked
el...@gmail.com
Happened today. Phone died. Turned it back on and fingerprint was gone and can't set new one. Please fix :( Resetting sucks
mq...@google.com
Happened to me too. The pixel 6 pro battery died and the fingerprint was gone. I am trying not to do a factory reset here..
ff...@gmail.com
The pixel 6 pro battery died and the fingerprint was gone. I am trying not to do a factory reset here..
da...@gmail.com
Same issue on latest releas.
di...@gmail.com
Yup. Same here on a Pixel 6. What an annoying bug.
pp...@gmail.com
Confirming I'm experiencing this with the Pixel 6. I let the battery die last night, and when I turned on the phone this morning, all fingerprints were erased and I'm unable to enroll new ones.
to...@gmail.com
Same here Pixel 6 is there an Update from Google or an anouncement yet?
bi...@gmail.com
I am having the same issue with my Pixel 6. Mine popped up at a different time. My device froze and crashed then reboot on its own. After I had lost my finger prints and can no longer enroll new ones. The device was sitting at around 80% battery nat the time.
da...@gmail.com
Similar issue on Pixel 6 - phone is brand new and when I try to set up fingerprint it immediately pops up an error: "Enrollment was not completed - Can't use fingerprint sensor. Visit a repair provider."
da...@gmail.com
I'm having the same problem. Can someone do something about it?
mi...@gmail.com
This issue just happened to me. What is the solution right now?
ad...@gmail.com
Same issue as reported above.
al...@gmail.com
Same issue pixel 6 not pro
pa...@gmail.com
Same as above (insert eyeroll here).
Phone died and now it's become my problem too.
Phone died and now it's become my problem too.
mv...@gmail.com
Same issue.
0r...@gmail.com
I can't believe something like this hasn't been fixed. Not everyone can Factory Reset on the fly MFA is a pain to reconfigure
ju...@gmail.com
RMA'd 6 Pro that had a defective screen, device was returned with a defective fingerprint sensor.
pl...@gmail.com
It's not just an issue of the 5 pro it's for the normal 6 too. After 1.5month I would of expected more then a factory reset as solution when I buy a the top of the line phone on the market?
ll...@gmail.com
"unable to enroll... Blahblah broken ass phone Google hates you"
I'm having the issue on my pixel 6. When it was working I didn't experience issues with fingerprint unlock. But it stopped working randomly and fails evertime I try to setup a new fingerprint.
That being said I love the pixel and will wait for an update because I like the abuse.
I'm having the issue on my pixel 6. When it was working I didn't experience issues with fingerprint unlock. But it stopped working randomly and fails evertime I try to setup a new fingerprint.
That being said I love the pixel and will wait for an update because I like the abuse.
st...@gmail.com
Same issue, Pixel 6
jo...@gmail.com
Got a new Pixel 6. Week later, touchscreen died. After another week of haggling with Google support, had to take it somewhere to get screen replaced. Now fingerprint doesn't work. I've been a strong Google advocate for a long time, but this experience has made me regret it. Rest of my family has iPhones, and I'm feeling pretty dumb right now.
ts...@gmail.com
There have also been confirmed cases where even with the December update, if you factory reset your phone it is still not guaranteed the fingerprint enrollment will work..... this is getting beyond absurd.
da...@gmail.com
I broke the screen on my Pixel 6, had it replaced at a Google certified repairer and when I got it back I get the fingerprint enrollment problem. Have tried a factory reset but still doesn't sort it! Going to try another reset as luckily I hadn't sold my Pixel 4 XL so I have a backup phone.
COME ON GOOGLE, FIX IT!
COME ON GOOGLE, FIX IT!
rm...@gmail.com
I have the same issue as well! My battery died and now my finger printer scanner will not work. I recharged it fully. No dice.
au...@hotmail.com
Same for me!!! Ridiculous! I was always with apple and now that I try Google my phone get ridiculous bugs like this ! It's been more than a month wtf Google !!!
cj...@gmail.com
Same here. My phone has actually died a couple of times since I got it with no issues in the fingerprint front. When it drained yesterday though, that broke the fingerprint unlock.
ma...@ik.me
Wow they didn't even switch the ticket to "in Prod" ! I hate to say it guy's but I think we won't see a fix in the January update as well. We need to spread the word about this behaviour on social media maybe then they start listening! Nice Flagship Google thanks for nothing.
me...@gmail.com
Same problem, got this phone a week ago, battery drained and now the fingerprint won't work. When will there be a fix? Not interested in doing a factory reset it's a hassle. Maybe it's time to try an iphone.
ja...@gmail.com
Why don't you all just suck it up and do a factory reset. It worked for me, and it took an hour to sort most bits. It's the only way to fix this. I've done it and no issues since.
lj...@gmail.com
I did a factory reset and still having problems. So now what?
mi...@gmail.com
#230 - I find a factory reset results in a lot of apps losing data. Going through all my apps and figuring out which ones require a backup of either the appdata folder, or have some backup function, is frustrating. I also find "moving to a new phone" much easier than a factory reset. The other workaround - entering my PIN - is easier to deal with than a factory reset.
wy...@gmail.com
Same issue, Pixel 6. I fear a factory reset would only be a temporary fix if this happens each time the phone is completely discharged. I must also agree that factory resets are a pain when you have a large number of apps you have to re-login to, each with different passwords.
Eagerly awaiting a fix :) Love you, Google!
Eagerly awaiting a fix :) Love you, Google!
al...@gmail.com
I have the same issue with the fingerprint sensor. What happened with me was the phone was working just fine, suddenly it got frozen for more than 15 minutes. I had to press and hold both the power button and volume up button, where the phone made restart. That is when the fingerprint sensor stopped working.
What to do? Without doing factory reset.
Please help.
What to do? Without doing factory reset.
Please help.
gh...@gmail.com
Having the same problem Google please find a fix for this in the next updated so we can just update dnsd get the features we paid for back. Thanks.
mo...@gmail.com
Same for me. Can't use finger reader. Wtf?
ab...@gmail.com
Same issue. Cannot enroll fingerprint after drained battery
an...@eventx.io
same for me.
Google, please fix this issue asap.
Google, please fix this issue asap.
wo...@gmail.com
Same issue
pr...@gmail.com
I have a slightly different issue. Im unable to set up the finger print itself. I have factory reset multiple times. No luck. any one experience this?
fa...@gmail.com
Fuck you Google! Pixel 6 has been the worst phone experience of my life. My phone shut down when the battery was still showing 15% and after restart my fingerprints are deleted and cannot register it again. What a piece of garbage aland you greedy bastards didn't even test your shitty phone?! I will never ever support Google cause it is not just a terrible product but horrible customer service. Oh your battery died at 15%? Sorry! Oh your fingerprint scanner is dead? Yeah WE KNOW about it and you HAVE TO FACTORY RESET AND LOSE EVERYTHING TO FIX IT. Screw you Google, you are bunch of overpaid below average techies and no wonder everyone hates you the most
vi...@gmail.com
In case anyone has come here for "updates" I chatted with someone on support for about half an hour yesterday and he made it sound like they had no intentions at present of fixing this issue (sans factory reset, ofc). I'm about to return my phone and get one from somewhere else, first the boot loop shit with my old phone, now this... Come on Google, do better.
t0...@gmail.com
Why is this problem still unsolved?
It's been almost two months since this issue was reported.
Google should explain the situation.
It's been almost two months since this issue was reported.
Google should explain the situation.
ll...@gmail.com
Begrudgingly did a factory reset. ITS WORKING AGAIN. FOR NOW...
Did backups on everything first but it was still 20 minutes of logging into various accounts.
Did backups on everything first but it was still 20 minutes of logging into various accounts.
cr...@gmail.com
How do I return my phone for a full refund as this is not fixed yet? What are the steps to take ?
ma...@gmail.com
Google, explain!
cp...@gmail.com
Google Support has told me to go to UBreakIFix or Verizon
What a joke at this point.
What a joke at this point.
an...@greylensman.com
My visit to UBreakFix a week ago was a joke. They told me the phone was too new for them to know how to fix it. This is just getting stupid.
cp...@gmail.com
Honestly, this is just comedic relief at this point I guess.
ch...@gmail.com
Hello, I also am having this issue. Only just got my Pixel 6 & haven't been impressed at all for a number of reasons. Former Pixel 3XL & was expecting big improvements in this newer model, sadly not.
pe...@gmail.com
Hello All
Does anyone in this thread has any email ID for escalating this issue?.
Google support guys are just moving around to get the warranty time get
over so that they do not have to replace the device. I am behind this issue
with Google support team from last 2 months. It's disgusting and utter
failure from Google.
On Thu, Dec 30, 2021, 07:58 <buganizer-system@google.com> wrote:
Does anyone in this thread has any email ID for escalating this issue?.
Google support guys are just moving around to get the warranty time get
over so that they do not have to replace the device. I am behind this issue
with Google support team from last 2 months. It's disgusting and utter
failure from Google.
On Thu, Dec 30, 2021, 07:58 <buganizer-system@google.com> wrote:
mi...@gmail.com
If you want to help get a resolution out of Google - which I think if you're getting this message you do - contact support: https://support.google.com/pixelphone/answer/7109524
Then, if you have no resolution, file a warranty claim. You can ask Support to do this in the same chat. The warranty does not cover software bugs, but in this scenario a piece of hardware has failed due to some defect in how this phone was built. Simply request a warranty returng.co/warrantyclaim on the basis that a piece of hardware is not working. You do not need to suggest why it is not working, or whatever is going on. Keep your claim simple, and focus on what is not working.
Then, if you have no resolution, file a warranty claim. You can ask Support to do this in the same chat. The warranty does not cover software bugs, but in this scenario a piece of hardware has failed due to some defect in how this phone was built. Simply request a warranty return
ka...@gmail.com
I dropped my phone, cracked the screen and broke the touchscreen. Took it in for a repair. Performed a factory reset prior to repair. Brought it home today and set it all up. Fingerprint censor fail. I tried another reset, against my will, it didn't work. Really irritated with this...
sa...@gmail.com
#Pixel6 Factory reset + December update (SQ1D.211205.016.A4) didn’t work! still having the issue: “Enrolment was not completed. #Fingerprint enrolment didn’t work” + “System UI isn’t responding”.
Many users impacted, when are you doing a global product #recall? We need solutions NOW!
Many users impacted, when are you doing a global product #recall? We need solutions NOW!
mo...@gmail.com
Why there no official response from Google??
ko...@gmail.com
Facing the same issue, I have apps which are authenticated by fingerprint. Need fix asap
he...@gmail.com
Accidentally dropped my phone, screen cracked. Contact Asurion who sent out UbreakIfix repair van. New screen and now I can't use the fingerprint sensor. I also tried the calibration tool, still no luck. Enrollment error like everyone else.
yi...@gmail.com
Same issue on my Pixel 6. My phone wasn't never completely discharged. But still had the same issue.
Really disappointed.
Really disappointed.
ja...@gmail.com
Same issue mine keeps saying fingerprint enrollment not complete please try again. It's been 30 days since my fingerprint sensor worked this is ridiculous
cm...@gmail.com
Same issue with Pixel 6 pro. Fingerprint sensor disabled after the battery died and the fingerprint enrollment fails. I'm shocked to see this issue has been logged in November and still hasn't been fixed. I wish I could return the phone and get a refund.
je...@gmail.com
Same issue. Phone died, lost fingerprint, can't enroll. For a flagship phone this is ridiculous.
lo...@gmail.com
Same issue. Haven't logged it. Can't enroll fingerprint and ask fingerprints wiped after phone died.
ed...@gmail.com
First off
ma...@gmail.com
'Yeah maybe we screwed up, but at least our engineers know how to reverse binary tree' :D
ma...@gmail.com
Same issue here, pretty crazy there's no acknowledgement from Google...
lu...@gmail.com
Any luck ? More than a month with this issue.. makes no sense.
no...@gmail.com
Same thing here.
Should we do some public noise?
El mar, 4 de ene. de 2022 6:34 a. m., <buganizer-system@google.com>
escribió:
Should we do some public noise?
El mar, 4 de ene. de 2022 6:34 a. m., <buganizer-system@google.com>
escribió:
or...@jaguarlandrover.com
Comment has been deleted.
ol...@gmail.com
Can't believe this still isn't fixed, 2 months ago I had a whole 2 days of the phone with a functioning fingerprint scanner, it then would not work or re-enrol after it ran out of charge. No idea how this slipped through the pre sign off tests? Has anyone in the UK managed to receive a new phone under warranty? I can imagine that would be easier to set up than a full factory reset - as my old pixel 3 is no longer up to date...
ja...@gmail.com
Same problem, can't enroll a fingerprint again. Glad I at least know why it happened but I refuse to reset my phone over something so stupid. Makes my bank login super annoying now.
bo...@gmail.com
Same issue here. copy/pase from above my exact sentiment: "...I refuse to reset my phone over something so stupid. Makes my bank login super annoying now."
Any idea if it will be fixed on the next update [I am on Nov 5th update]? Thanks.
Any idea if it will be fixed on the next update [I am on Nov 5th update]? Thanks.
mi...@gmail.com
There's no information from Google at this time about the next update. It doesn't seem to be in the December update coming later this month, but they could add more into that one. There isn't any information from Google in this tracker. To me, it seems like it's not getting fixed in the next update.
lu...@gmail.com
Google!!!!!!!!!!!
when will you address this!!!!!!!!!!!!!
when will you address this!!!!!!!!!!!!!
ah...@gmail.com
Devs are ignoring this one. We all got broken phones and they don't care.
em...@gmail.com
Same issue here.
Plugged in to charge overnight with 30% battery left and woke up to a broken fingerprint scanner.
Nothing working and not allowing me to register a fingerprint.
Please fix this ASAP as this has been ongoing for months already!
Plugged in to charge overnight with 30% battery left and woke up to a broken fingerprint scanner.
Nothing working and not allowing me to register a fingerprint.
Please fix this ASAP as this has been ongoing for months already!
be...@gmail.com
This is incredibly frustrating, has been going on for 2+ months now!
ma...@gmail.com
Same here, shutdown with about 6% battery left and then no fingerprint sensor after restart, please fix asap
sa...@gmail.com
Is this even legal? can we not take a legal action against google? faulty phones and they have been ignoring us for the last 2+ months!
mf...@gmail.com
I have the same issue and would prefer not to wipe my phone.
er...@gmail.com
Reporting same issue. Started with battery reaching 5% a few days ago, phone then shutdown, after charging and starting up the phone I found all my fingerprints deleted and now get a "fingerprint enrollment not completed" error when trying to add a new fingerprint.
ph...@gmail.com
Same issue here. Please fix this bug ASAP.
na...@gmail.com
When my Pixel 6 fully discharges I charge it to around 20-30% before turning it on, and the issue doesn't appear. Though my unit might be unaffected by this in the first place.
je...@gmail.com
Pixel 6 and Have exactly this issue, battery ran out and now fingerprint reader doesn't work or let me add new finger prints.
lo...@gmail.com
After seeing so many reports and my own fingerprint issues AFTER doing a factory reset, I sent my Pixel back for a full refund. If Google ever fixes the issue I would love to purchase again. But right now, the radio silence from Google and the lack of customer support staff was too deafening to ignore
ng...@gmail.com
Please fix issue. Phone shut off from dead battery, cannot enroll fingerprint now. Massive functionality issue that should be a high priority for Google, IMO. Something as simple as your phone dying should not drastically alter usability.
dz...@gmail.com
same issue.. raised it with google as a factory reset is out of the question for me
status:
"I appreciate your time and patience. I still haven't received an update from the team, I'm constantly checking this with our team. Please be assured, we will get this sorted as soon as possible."
status:
"I appreciate your time and patience. I still haven't received an update from the team, I'm constantly checking this with our team. Please be assured, we will get this sorted as soon as possible."
co...@gmail.com
same issue. battery drained. now fingerprint is no longer working. cannot register new fingerprints
br...@gmail.com
Same. As every other complaint. Battery drained. Fingerprint sensor quit
working. Pixel 6 pro won't accept new fingerprint registration. Build
number attached.
Sabrina McKinney
3182189143
On Mon, Jan 10, 2022, 08:00 <buganizer-system@google.com> wrote:
working. Pixel 6 pro won't accept new fingerprint registration. Build
number attached.
Sabrina McKinney
3182189143
On Mon, Jan 10, 2022, 08:00 <buganizer-system@google.com> wrote:
rh...@gmail.com
Same Issue.
Pixel 6 Pro.
Set Up Fingerprint when first got the phone, then let the battery die, now I cannot enroll my fingerprint.
Pixel 6 Pro.
Set Up Fingerprint when first got the phone, then let the battery die, now I cannot enroll my fingerprint.
st...@gmail.com
#279, yes there is legal action. It is called a class action lawsuit. Same thing happened with the Nexus 6p and its battery and boot loop issues.
I just started having the same issue last night when my phone ran out of battery on me. Just starting my troubleshooting, but based on previous comments, not entirely hopeful there is a non destructive (aka factory reset) option...
I just started having the same issue last night when my phone ran out of battery on me. Just starting my troubleshooting, but based on previous comments, not entirely hopeful there is a non destructive (aka factory reset) option...
to...@gmail.com
Same issue with Pixel 6 Pro. Battery ran out and ginger print reader no longer registers or works. Please, don't make me do a factory test.... Would it help if I said "Pretty please?"
du...@gmail.com
Same issue. After running the battery all the way down fingerprint was disabled and saved fingerprint was gone. Won't let me re-enroll. Hope this gets fixed soon
pa...@gmail.com
Same problem with my pixel 6
ho...@gmail.com
Same after netflix app crashed and restarted phone at about 20% battery, pixel 6 pro.
sp...@gmail.com
Same issue on Pixel 6 Pro. Ran down battery to 0%, my saved fingerprints vanished, now unable to re-add them.
ag...@gmail.com
Same issue with my Pixel 6. Can't use any other app that supports biometric authentication. Can't remember all the passwords, this has become a huge hassle. Thinking of returning, was a Samsung guy but took a leap of faith and went for Pixel.
ra...@gmail.com
Historically I've always had Samsung devices, but I was lured by the Pixel 6. Today the battery drained all the way, fingerprints are wiped and I can't set up new ones, and then I discover that this lovely issue has been ongoing for months. FML! Great way to create repeat customers, Google.
ba...@gmail.com
I also face the same issue finger enrollment not happening after battery died out and finger unlock gone.
Pls help with some solution, You are Google. If you can't solve, why will people Google???
Pls help with some solution, You are Google. If you can't solve, why will people Google???
ja...@gmail.com
Pixel 6 Pro here. Didn't even have low battery for this to bug to trigger. The Phone UI went non-responsive. Rebooted the phone then I haven't been able to use the Fingerprint reader since and it wont let me enroll again.
an...@gmail.com
ph...@gmail.com
This issue just happened to me last night on my Pixel 6. The battery has fully drained before and fingerprint enrollment wasn't affected. But it finally happened last night. The only solution from Google Support, as others have said, was to factory reset my device. I'm honestly extremely disappointed with this phone. I should have saved the money I spent on it and put it towards a different device...
jo...@gmail.com
Same here. Phone crashed with enough battery left. After rebooting fingerprint is no longer working.
kr...@gmail.com
same issue please please please upgrade priority
en...@gmail.com
I had the same issue. I guess there's no way fix yet...
br...@gmail.com
My phone died then seemed to try to update with 1% battery killed the battery then I waited until I had more charge to restart again.
Now I have no finger print and enrollment is broken.
Now I have no finger print and enrollment is broken.
[Deleted User] <[Deleted User]>
same issue and now i can no longer open my bank account app it always crashes as it uses the Fingerprint to unlock
ro...@robinkanters.nl
Same issue, factory reset doesn't help
tk...@gmail.com
Same issue here, battery ran out and no more fingerprints. I'm back to swipe pattern...so much for"enhanced security". Wish I still had my pixel 4xl with facial recognition
m....@gmail.com
This is getting ridiculous! I recommend this phone to a friend, he just had this happen randomly with half charge. Found this and see it's been ongoing for more than 2 months. Like what are they doing? Does this not seem like a priority to them? Glad I haven't upgraded my pixel 5, looks like I won't be getting a pixel again if google is this slow at fixing such a major bug.
er...@gmail.com
I just tried enrolling the fingerprint after the January update and no luck again. Not fixed. I guess now I'll have to reset the phone.
mm...@maximilianhp.com
Same issue. January security update doesn't fix. :/
ri...@gmail.com
Not fixed in January update here either.
The silence from Google is deafening.
The silence from Google is deafening.
ri...@gmail.com
Spoke to Google "support". Factory reset or bust.
No fix incoming.
No fix incoming.
ph...@gmail.com
Same issue here. Very frustrated.
ma...@ik.me
Not fixed in January update here either!
to...@gmail.com
Same here ...
fl...@gmail.com
My Pixel 6 Pro was left unplugged and completely discharged overnight. I plugged the device in then and fully charged it to 100% before turning it on. The fingerprint sensor still works for me. Lucky me, but Google really needs to fix this urgently.
ms...@gmail.com
Same issue here. Absolutely socking !!!
an...@gmail.com
I'll add another one to the list -battery drained and now fingerprint won't work -i literally got this phone less than a month ago and have loved it, but this is crazy. 😠
jp...@gmail.com
The issue remains even after the January update.
cp...@gmail.com
Just installed January update, first thing I did was go to fingerprint, and it failed in the same fashion.
F*cking incredible.
F*cking incredible.
zi...@gmail.com
The January update did not restore my fingerprint.
ma...@gmail.com
Are you people starring this issue? Only 161 people have starred it and there are twice as much comments, and certainly people who might have seen it but neither commented or starred.
There are definitely thousands of people affected by this issue and if Google engineers see there are only 161 people who started it here, they might think it's something that's only affecting a tiny minority of the owners, while that doesn't seem to be the case.
There are definitely thousands of people affected by this issue and if Google engineers see there are only 161 people who started it here, they might think it's something that's only affecting a tiny minority of the owners, while that doesn't seem to be the case.
me...@gmail.com
As mentioned earlier, after waiting for so long for the January update, it didn't fix the issue.
How can you ignore so many people with such a severe issue? Have you even looked up how many phones you sold encountered this issue?
The most ironic part is that you keep targeting me for Google-Pay advertisements but I have no convinient way to lock and unlock my phone for Google Pay to work!
This is beyond me...
How can you ignore so many people with such a severe issue? Have you even looked up how many phones you sold encountered this issue?
The most ironic part is that you keep targeting me for Google-Pay advertisements but I have no convinient way to lock and unlock my phone for Google Pay to work!
This is beyond me...
jo...@gmail.com
This is extremely inconvenient. Logging into my banking apps and Google Pay take so much longer and it makes my phone a lot less secure. Please fix this.
js...@gmail.com
Hey Google - a factory reset is a royal pain for some. MFA enrollments (10+ for me) get invalidated. It can and will take many hours to re-enroll. Please provide a solution that does not require wiping the entire phone! The Jan update didn't help.
sa...@gmail.com
Same issue. Didn't run battery down, was 20% put on charger and when I woke up fingerprint reader wouldn't login and wouldn't reregister. Same errors as mentioned above. Not looking to factory reset as that is a major time sink for how many tokens need to be manually reinstalled.
kr...@gmail.com
Still having this issue despite the January update...this is very disappointing. I cant believe this is how they prioritize a critical issue like this. I cannot log into critical apps on my phone because it requires finger prints.
cr...@gmail.com
Pixel 6 T-Mobile. Finally got the January update and fingerprint works in apps and unlocking but not from always on display. Developer options not enabled. 4a 5G works flawless same setups on both phones.
ma...@ik.me
A friend of mine updated his P6 yesterday to the January update. Today it ran out of battery and he has the same problem with the fingerprint enrollment not working despite having the January update. And yes it work yesterday. That's absolutely crazy.
See his Reddit comment here:
https://www.reddit.com/r/GooglePixel/comments/s4id3u/fingerprint_enrollment_failure_january_update/hssc32m/
Hope we can make some noise about that!!!
See his Reddit comment here:
Hope we can make some noise about that!!!
ma...@gmail.com
same issue here, Pixel 6 Pro, overheated and no longer able to enroll fingerprint scanner
lo...@googlemail.com
Same issue. The fingerprint scanner is generally appalling too. Totally ruins a brilliant phone. Sort it out Google.
a....@gmail.com
Happened to me yesterday. This is absolutely ridiculous.
pj...@gmail.com
Facing the same issue. Google just produced a failure phone. . 650 euros down the drain!!!
ad...@gmail.com
Same issue. Google's really lost its way
le...@gmail.com
I've had the issue, had to factory reset my device, and then yesterday after the January update the battery died again but the fingerprint sensor still works
to...@gmail.com
Had to do a factory reset as well, nothing else helped ...
lc...@gmail.com
Is there a way I can return this phone? After having this issue for 2 months and not being fixed in the Jan update is disheartening. Making me seriously regret buying the Pixel
lu...@gmail.com
Google, fix this NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
da...@gmail.com
176 stars, come on everyone, star this item, top left next to - Fingerprint Enrollment Failure on latest Security Update - Pixel 6 Pro
oc...@gmail.com
So annoying!!! 3 months with my pixel 6 and still not fixed? Tuned in my pixel 5, now I wish they could return it...
lu...@gmail.com
stared
@everyone, please star this thread.
Google, FIX IT NOW!!!!!!!!!!!!!!!!!!!
@everyone, please star this thread.
Google, FIX IT NOW!!!!!!!!!!!!!!!!!!!
oc...@gmail.com
Fix it Now!!!!!! For crying out loud, I am not resetting my phone only because your programmers are lazy...
ph...@gmail.com
I gave up the fix and did factory reset yesterday. P6P is the worst phone I have ever had.
an...@eventx.io
Google!!!!!!!!
FIX THIS NOW!
FIX THIS NOW!
ja...@gmail.com
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
mi...@gmail.com
Is there any timeline for a fix????? I'm starting the process of returning the phone tomorrow. It's nonfunctional.
je...@gmail.com
Adding to the list.
Phone ran out of battery last night and now the fingerprint is nonfunctional.
Kind of dumb, as this fingerprint is a key feature for security...
Phone ran out of battery last night and now the fingerprint is nonfunctional.
Kind of dumb, as this fingerprint is a key feature for security...
ko...@gmail.com
Adding to the list.
I lost the feature while loading the battery. Few minutes after plug in (at about 60% battery level), the phone rebooted itself the the fingerprint sensor was gone.
Applied the January patch but it didn't help.
The sensor is gone, and I keep on getting enrollment error message while trying to register fingerprints.
I lost the feature while loading the battery. Few minutes after plug in (at about 60% battery level), the phone rebooted itself the the fingerprint sensor was gone.
Applied the January patch but it didn't help.
The sensor is gone, and I keep on getting enrollment error message while trying to register fingerprints.
br...@rowlan.com
I did the update and still can not save fingerprint. This is ridiculous.
ra...@gmail.com
The update did not fix the fingerprint enrollment for me either
ms...@gmail.com
Same issue
Google please wake up an address this issue
Google please wake up an address this issue
an...@gmail.com
I just had the same happen to me
ja...@gmail.com
Last night my power ran down to 0% and now the fingerprints have been deleted and can't create new prints
cp...@gmail.com
Had this issue for a month now. Been patiently waiting for a resolution. This is upsetting 😞
xs...@gmail.com
Same issue here. Latest January update. Cannot use fingerprint.
Do not want to factory reset.
Do not want to factory reset.
pr...@gmail.com
same here and it wasnt caused by the battery drain. I can´t factory reset because I would have to go to work to setup a few VPN/Authentication tools from the office which is closed.
mi...@gmail.com
Similar issue for me. Phone randomly turned off by itself with plenty of charge left. Once it turned back on, fingerprint unlock/enrollment broken in the same way as everyone else here.
jo...@googlemail.com
Fingerprint unlock also broken for me. January update did not fix.
I have over a hundred apps and no wish to do a factory reset.
Google please fix this.
I have over a hundred apps and no wish to do a factory reset.
Google please fix this.
ch...@gmail.com
Same issue since January
an...@gmail.com
Same issue. Phone shut down due to low battery at like 15% and upon restart, fingerprint scanner not working and not able to enroll new fingerprints. January security update provided no relief.
da...@gmail.com
Just finished with google support and as soon as I said that I'd press reset on my phone they ended the chat.
Like thanks for checking if it works.
As a pixel fangirl I regret leaving my pixel 4.
Is there anyway we can complain or is it just a case of that's it?
Like thanks for checking if it works.
As a pixel fangirl I regret leaving my pixel 4.
Is there anyway we can complain or is it just a case of that's it?
cs...@gmail.com
No More Pixel Phones if Google doesn't fix this in the next update.
There is a limit to consumer patience.
I have had these before Nexus 4, 5, 6P
Pixel 2XL, 4a, and the latest 6.
There is a limit to consumer patience.
I have had these before Nexus 4, 5, 6P
Pixel 2XL, 4a, and the latest 6.
rz...@gmail.com
I factory reset my phone and the fingerprint sensor is still not working. I have had this phone for less than 3 months and it is giving me Grief. I'm about to go against everything I believe in and switch to Apple....
gr...@gmail.com
Fingerprint Enrollment Failure following an Update that ran 1/18/2022 on my Pixel 6 which now has Build number SQ1D.220105.007.
John Groot
6820 Upland Rd
Camarillo CA 93012
Cell: 805-844-7993
<mailto:grootsocamarillo@gmail.com> grootsocamarillo@gmail.com
From: buganizer-system@google.com <buganizer-system@google.com>
Sent: Tuesday, January 18, 2022 6:43 PM
To: b-system+-1146833262@google.com
Cc: grootsocamarillo@gmail.com
Subject: Re:
Replying to this email means your email address will be shared with the team that works on this product.
https://issuetracker.google.com/issues/205335447
Changed
<mailto:cs...@gmail.com> cs...@gmail.com addedhttps://issuetracker.google.com/issues/205335447#comment364 > :
No More Pixel Phones if Google doesn't fix this in the next update.
There is a limit to consumer patience.
I have had these before Nexus 4, 5, 6P
Pixel 2XL, 4a, and the latest 6.
_______________________________
Reference Info: 205335447 Fingerprint Enrollment Failure on latest Security Update - Pixel 6 Pro
component: Android Public Tracker <https://issuetracker.google.com/components/559537 > > App Development > Jetpack (androidx) > Biometric
status: Assigned
reporter: cj...@gmail.com <mailto:cj...@gmail.com>
assignee: an...@google.com <mailto:an...@google.com>
cc: an...@google.com <mailto:an...@google.com> , il...@google.com <mailto:il...@google.com> , ku...@google.com <mailto:ku...@google.com> , and 6 more
type: Bug
priority: P2
severity: S2
retention: Component default
Generated by Google IssueTracker notification system
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John Groot
6820 Upland Rd
Camarillo CA 93012
Cell: 805-844-7993
<mailto:grootsocamarillo@gmail.com> grootsocamarillo@gmail.com
From: buganizer-system@google.com <buganizer-system@google.com>
Sent: Tuesday, January 18, 2022 6:43 PM
To: b-system+-1146833262@google.com
Cc: grootsocamarillo@gmail.com
Subject: Re:
Replying to this email means your email address will be shared with the team that works on this product.
Changed
<mailto:cs...@gmail.com> cs...@gmail.com added
No More Pixel Phones if Google doesn't fix this in the next update.
There is a limit to consumer patience.
I have had these before Nexus 4, 5, 6P
Pixel 2XL, 4a, and the latest 6.
_______________________________
Reference Info: 205335447 Fingerprint Enrollment Failure on latest Security Update - Pixel 6 Pro
component: Android Public Tracker <
status: Assigned
reporter: cj...@gmail.com <mailto:cj...@gmail.com>
assignee: an...@google.com <mailto:an...@google.com>
cc: an...@google.com <mailto:an...@google.com> , il...@google.com <mailto:il...@google.com> , ku...@google.com <mailto:ku...@google.com> , and 6 more
type: Bug
priority: P2
severity: S2
retention: Component default
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em...@gmail.com
Same problem here.... I cannot use RSA biometric logins anymore. What a pain it has become
my...@gmail.com
Pixel 6 Pro shutdown after being left in the sun (overheat), which subsequently also disabled the fingerprint reader. Same "enrollment" error trying to set it up again. Also just installed the January 5, 2022 update with no joy.
ri...@gmail.com
ok guys, today I fixed my phone myself and I didn't have to do a factory
reset
I went to this Google page and there it gives you the instructions to
calibrate it yourself
https://pixelrepair.withgoogle.com/
On Wed, Jan 19, 2022, 2:10 PM <buganizer-system@google.com> wrote:
reset
I went to this Google page and there it gives you the instructions to
calibrate it yourself
On Wed, Jan 19, 2022, 2:10 PM <buganizer-system@google.com> wrote:
su...@gmail.com
The Google calibration tool online does not fix the problem. I have tried
it multiple times. Also update to the latest Android 12. Does not help at
all.
On Wed, 19 Jan 2022, 23:35 , <buganizer-system@google.com> wrote:
it multiple times. Also update to the latest Android 12. Does not help at
all.
On Wed, 19 Jan 2022, 23:35 , <buganizer-system@google.com> wrote:
su...@gmail.com
The Google calibration tool does not work at all as the previous user
0r...@gmail.com
What a let down, I went back to an iPhone. This was a simple issue that could have been caught when designing the phone.
Given a firmware version XXXXX
Then cause the battery to drain
Then charge the phone and turn on
Then make sure everything works.
Given a firmware version XXXXX
Then cause the battery to drain
Then charge the phone and turn on
Then make sure everything works.
wo...@gmail.com
Method doesn't work for February update:
Your phone's current software version:SQ1D.220105.007 is newer than this
repair tool has.
On Wed, 19 Jan 2022 at 18:35, <buganizer-system@google.com> wrote:
Your phone's current software version:SQ1D.220105.007 is newer than this
repair tool has.
On Wed, 19 Jan 2022 at 18:35, <buganizer-system@google.com> wrote:
mr...@gmail.com
And to think I patiently waited for the January update figuring this fix would have to be included. I am starting to wonder why I upgraded from my old Pixel 3; the battery life was terrible but at least the fingerprint sensor on the back didn't lose its mind when the battery ran out.
dv...@gmail.com
Is there anyone here who lost enrollment after their battery drained while already on the January update?
It seems pretty clear from the posts that installing January update doesn't fix it once the bug has already happened. I'm terrified of losing battery and experiencing this and having to reset - meaning that Google didn't really fix the bug in January.
I agree that they should have fixed it with an OTA so people don't need to reset, but curious if it can happen from now on.
ga...@gmail.com
Same here , my Pixel 6 is still failing when i want to register my fingerprints after losing battery ...
Please tell me Sundar Pichai is not using an Iphone?
Can you fix this dummy issue please ?
Thank you
Please tell me Sundar Pichai is not using an Iphone?
Can you fix this dummy issue please ?
Thank you
ch...@gmail.com
I did the January update, and phone battery ran out before this was a
reported issue. Fingerprint scanner lost it's mind, can't enroll new
fingerprints. The calibration tool has not fixed it. I have not Factory
Reset yet.
On Thu, Jan 20, 2022, 3:29 PM <buganizer-system@google.com> wrote:
reported issue. Fingerprint scanner lost it's mind, can't enroll new
fingerprints. The calibration tool has not fixed it. I have not Factory
Reset yet.
On Thu, Jan 20, 2022, 3:29 PM <buganizer-system@google.com> wrote:
je...@gmail.com
ch...@gmail.com
After. Jan update first, then battery died overnight, the fingerprint
scanner broken
On Fri, Jan 21, 2022, 11:42 AM <buganizer-system@google.com> wrote:
scanner broken
On Fri, Jan 21, 2022, 11:42 AM <buganizer-system@google.com> wrote:
dv...@gmail.com
After. Jan update first, then battery died overnight, the fingerprint scanner broken
Wow Google, just wow. So this from the December release notes (which most got in January update cause December got halted) does NOT cover this bug.
Additional fixes for issues preventing enrollment of new fingerprints in certain conditions
Google, fix this. It's not acceptable. Everyone should star the issue in the upper left-hand corner.
mi...@gmail.com
Blocking repair:
Your phone's current software version:SQ1D.220105.007 is newer than this repair tool has.
Your phone's current software version:SQ1D.220105.007 is newer than this repair tool has.
mr...@gmail.com
Just installed January update. Still no dice. Massive pixel fan so will persevere but so so disappointing
jr...@gmail.com
I love my pixel but this is seriously annoying. Can google please respond with an update?
ja...@gmail.com
Same battery drained and rebooted. Now finger scanner is broken. New updates are useless
ca...@gmail.com
Like many others, I have been waiting 2 months for a fix to this. I got hopeful receiving an update to the phone this morning, but I've just updated and it is still broken.
I guess after all this time I will just give up and factory reset. And pray that my phone never dies again. Not very practical to be factory resetting every few weeks.
I guess after all this time I will just give up and factory reset. And pray that my phone never dies again. Not very practical to be factory resetting every few weeks.
oc...@gmail.com
So, my brother asked me for advice, he is buying a new phone, as much as I love Pixel, I cannot recommend it anymore, a fairly simple issue has not been addressed in 3 months, told him to wait for the new Samsung S22, you brought this onto yourself Google...
vs...@gmail.com
Hey Google, I'd appreciate if this gets escalated from P2 to higher. Lack of fingerprint unlock can be a safety issue for a person trying to call someone in an emergency - entering a password takes longer.
vi...@gmail.com
Battery died in the first few days of having the pixel and I've never been able to use the fingerprint since and can't reinstall fingerprints. It's a security risk.
Please can this be fixed. Phone batteries die all the time and I can't factory reset my phone constantly!
Please can this be fixed. Phone batteries die all the time and I can't factory reset my phone constantly!
lj...@gmail.com
Just started to experience this issue after the battery ran out. Although I've never had much luck with the fingerprint reader anyway, only works 10% of the time at best.
Pretty disappointing to see this issue has been ongoing for over 3 months now, seriously considering going back to my s21, the lack of fingerprint and Face unlock ruins the pixel experience.
Would seriously appreciate an update from Google.
Pretty disappointing to see this issue has been ongoing for over 3 months now, seriously considering going back to my s21, the lack of fingerprint and Face unlock ruins the pixel experience.
Would seriously appreciate an update from Google.
p....@gmail.com
Hi guys,
Like all of you we also had exactly the same issue, but I can confirm that after installing the January update, if you DO THE FACTORY RESET once, it will fix the issue forever. Tried it several times after update + factory reset, no more issues even after battery drain with fingerprint unlock or Enrollment. I know a factory reset is not an easy process for most of you specially if you have your phone for several months now, but I recommend you to do so and don't wait for any response or new update from google anymore. Otherwise you might need to wait another 3 months or so.
Like all of you we also had exactly the same issue, but I can confirm that after installing the January update, if you DO THE FACTORY RESET once, it will fix the issue forever. Tried it several times after update + factory reset, no more issues even after battery drain with fingerprint unlock or Enrollment. I know a factory reset is not an easy process for most of you specially if you have your phone for several months now, but I recommend you to do so and don't wait for any response or new update from google anymore. Otherwise you might need to wait another 3 months or so.
mr...@gmail.com
Google, please confirm: With the January 5th update, if fingerprint is working and the phone battery drains fully, the fingerprint will still be working on reboot. There are differing experiences posted here and I'm not willing to run the test myself and end up doing Another factory reset.
ge...@gmail.com
I wouldn't be this optimistic, unless someone at Google say otherwise here. It's not because you don't reproduce the issue every single time that the issue is gone.
If the issue was there every single time to begin with we would have more people complaining about this.
All I can say is in my case after the battery has run out, I plugged in the phone and started it, and before it finished the start it run out of battery again. I'm not sure it as anything to do with it but you can't tell for fact that the way to reproduce is as simple as letting battery drain.
It can be anything that happen at the same time that corrupt any kind of storage used for fingerprint or whatever.
Unless you successfully reproduce that state multiple time in the past at 100% ratio with that same method I would not believe any affirmation saying it can't happen anymore.
That said doing the factory reset is still the only thing we can do you're right on that point. But with this "solution" 2FA and bank apps are a pain (might take few weeks to get the second fully working if you need some paper shit to confirm that's your phone)
If the issue was there every single time to begin with we would have more people complaining about this.
All I can say is in my case after the battery has run out, I plugged in the phone and started it, and before it finished the start it run out of battery again. I'm not sure it as anything to do with it but you can't tell for fact that the way to reproduce is as simple as letting battery drain.
It can be anything that happen at the same time that corrupt any kind of storage used for fingerprint or whatever.
Unless you successfully reproduce that state multiple time in the past at 100% ratio with that same method I would not believe any affirmation saying it can't happen anymore.
That said doing the factory reset is still the only thing we can do you're right on that point. But with this "solution" 2FA and bank apps are a pain (might take few weeks to get the second fully working if you need some paper shit to confirm that's your phone)
wo...@gmail.com
I need to go half of the world round to get some tools authorized... I
can't just do factory reset every time this happens.
On Tue, Jan 25, 2022, 20:29 <buganizer-system@google.com> wrote:
can't just do factory reset every time this happens.
On Tue, Jan 25, 2022, 20:29 <buganizer-system@google.com> wrote:
ur...@holcroft.net
Hi, is there an update on this issue?
jo...@gmail.com
Is there an expected date for this to be fixed? Its unreasonable to do a hard factory reset.
vd...@gmail.com
Same problem here, already 2 month without a fingerprint reader. Is there a refund for the pixel with this problem ;)
If the developers need more information let me know.
Hope more people will submit a comment so the problem will be fixed sooner
If the developers need more information let me know.
Hope more people will submit a comment so the problem will be fixed sooner
le...@gmail.com
Would have been more attentive to my battery level if I had known this was going to be such a big issue. I have the most recent software update and my phone ran out of battery, fingerprint login option from the home lock screen disappeared, and can no longer enroll in fingerprint for locked screen. Can't believe this has been a known problem for months with no fix!
w....@googlemail.com
Same issue since yesterday.
ro...@gmail.com
Issue from yesterday, no fingerprint unlock since phone ran out of battery and no longer enrol in the fingerprint. Hope this is fixed soon.
se...@gmail.com
Is this issue is ok with a big company like google???
More than 2 months and the same problem even after the update...
No fingerprint after the battery is dead !
Google please fix this problem is really annoying for a expensive phone like google pixel 6 pro 256 GB
More than 2 months and the same problem even after the update...
No fingerprint after the battery is dead !
Google please fix this problem is really annoying for a expensive phone like google pixel 6 pro 256 GB
to...@gmail.com
This issue happened with me 3 days ago but this was not the first time my phone dies out!! This is so weird and unacceptable!!!! I bought a Pixel phone because it is better and more reliable and this happens with me for the first time!!!
GOOGLE FIX THIS!!
GOOGLE FIX THIS!!
jo...@gmail.com
I'm on the Pixel 6 and have this issue. My battery didn't die, but the phone crashed and restarted itself while watching a YouTube video.
After the restart no fingerprint scanning possible and cannot enroll new fingerprints. Wonderful.
After the restart no fingerprint scanning possible and cannot enroll new fingerprints. Wonderful.
an...@gmail.com
co...@gmail.com
Same issue, please resolve google
jo...@gmail.com
Factory reset? If this is the only fix, I'm abandoning the Google ecosystem and going back to Apple. Why would any one purchase this junk (for $1000) if they know they will repeatedly have to factory reset, Wich will require hours to get my phone set up with both my personal and extensive work applications and settings. Who at Google is responsible for this embarrassment?
ro...@gmail.com
Please unlock face ID I work in a sawmill and my hands are pretty beat up but even if I enroll all 5 fingerprints as any of my fingers it simply will not unlock my pixel 6 pro. It takes forever to enroll them even. I want to love this phone I really do but this fingerprint sensor and the wonkey Bluetooth kill me. Come-on Google just do me a solid here.
ow...@gmail.com
Pixel 6 fingerprint scanner still does not work for me after the latest update. I regret buying this phone at this point. It shouldn't have been released with so many bugs. This is the first and last Google product I'll ever purchase.
si...@gmail.com
Same issue, opened a ticket with support, they were like 'try taking your screen protector off (I don't have one) and 'we haven't heard of a bug'. If they'd admit it's being looked into, I could be patient, but I'm a little frustrated with them sweeping it under the rug. I do not want to factory reset, especially since some here were not helped by it, but I can't even add my fingerprints back.
is...@gmail.com
Also having this issue.
mo...@gmail.com
I have had the same issue for almost two months now. This is very annoying!
This is very unprofessional from Google!!!
This is very unprofessional from Google!!!
ha...@gmail.com
phone died last night woke up and fingerprint was gone and can't add a new one, pixel 6 pro
ma...@ik.me
#411 on which patch was your P6 Pro?
ha...@gmail.com
SQ1D.220105.007
cb...@gmail.com
I am extremely disappointed with one aspect of this Pixel 6 Pro phone...getting into it! The fingerprint sensor is terrible, balky and sometimes just unresponsive to a registered fingertip. Time for Google to man-up and do something about it!!!
ej...@gmail.com
Same issue. Phone turned off due to overheating, on reboot fingerprint scanner not set up. When I try to set up again it says enrolment failed try again. Pixel 6 pro
da...@gmail.com
@Google - when will this issue be fixed??!? Mine fingerprint enrolment has been broken since December and I refuse to believe that the only fix is a factory reset. This is a massive inconvenience. What if the phone overheats again? Please add this fix to the next patch or I will be buying a new Samsung when it comes out. Very, very disappointed.
pi...@gmail.com
fingerprint scanner is simply useless. i deleted and registered fingerprints many times. nothing works. i think to go back to pixel 3 and later get some reliable phone. pixel 6 is nothing but disaster.
qu...@gmail.com
I Come from heures nor view 10 and wanted to expérience a Real flagship. Vert disappointed. The finger sensor juste des not work, and no face id to compensate. I have rgistered m'y fingers again and again And it just Does Not work I dont évier rely on online reviews again
ar...@gmail.com
Google MUST fix this SOON! I have told my 20k social media followers to NOT buy this phone. Everyone please do the same! I am going to sell my Pixel Pro 6 on ebay and switch to an iphone. Never thought it would come to this, but I can't have a phone that doesn't have a working fingerprint reader.
t0...@gmail.com
This problem can be solved by doing factory reset.
Google may not consider this issue important.
It's crazy that there are no announcements for 3 months.
Google may not consider this issue important.
It's crazy that there are no announcements for 3 months.
mi...@googlemail.com
After waiting 2 months for a patch that quite obviously isn't coming I finally bit the bullet and reset yesterday. Pretty annoyed that Google haven't even acknowledged this bug let alone delivered a fix. The most annoying thing is now I have to redo all my 2fa accounts for everything, I work in IT so that's easily 20 different accounts just for work. I tried to live with just the pin but certain apps like the NHS app refused to let me login without clearing the apps data anyway.
cf...@gmail.com
Common Google, you are loosing the trust of diehard Pixel fans due to this. Factory reset is not a valid fix.
cc...@gmail.com
Comment has been deleted.
cc...@gmail.com
Same issue here. I have been unable to even register a single fingerprint since I got my phone. I really really really don't want to reset my phone after I've set it up perfectly otherwise. Please fix this asap, would like to use the damn thing.
cr...@gmail.com
Comment has been deleted.
m....@gmail.com
Pixel 6/6 Pro fingerprint sensor is really bad! I can't list enough scenarios where it failed to unlock!
- cold fingers in Canadian weather, no luck 10 times then fall back to pin unlock.
- trying to unlock on the move while walking or shopping, you have to pin yourself still and keep pressing for a 2 seconds to unlock! If your finger slide a bit on the screen, then try again!
- working hands! carpenters, contractors, painters any tiny bit of dust in your finger is a problem to unlock.
- wet, 2 hours after taking shower is a no no for the Pixel unlock!
Too bad, who is this scanner for? It is not working! If you cant fix it, is it a hardware limitations then recall it and save your reputation!
- cold fingers in Canadian weather, no luck 10 times then fall back to pin unlock.
- trying to unlock on the move while walking or shopping, you have to pin yourself still and keep pressing for a 2 seconds to unlock! If your finger slide a bit on the screen, then try again!
- working hands! carpenters, contractors, painters any tiny bit of dust in your finger is a problem to unlock.
- wet, 2 hours after taking shower is a no no for the Pixel unlock!
Too bad, who is this scanner for? It is not working! If you cant fix it, is it a hardware limitations then recall it and save your reputation!
ma...@gmail.com
terrible implementation of fingerprint unlock. sometimes it works, sometimes it doesn't. it is completely unreliable and it's not performing as advertised.
Bring back face unlock!
ma...@gmail.com
PLEASE FIX THIS. FACTORY RESET IS NOT A SOLUTION!
je...@gmail.com
Same issue. Fingerprint does not work.
ji...@gmail.com
GOOGLE HAS TO FIX THIS, FINGERPRINT ENROLLMENT DOES NOT WORK
br...@veg.vet
My screen broke due to a fall and some rocks. Anyway had the screen fixed at a certified place. Now my fingerprint reader is saying fingerprint enrollment failure. I did the factory reset. Which did not fix a single thing. Getting came error message.
mo...@gmail.com
Its a shame rly to not at least communicate about this
ll...@gmail.com
Follow up from someone who experienced this issue:
I begrudgingly factory reset my phone about a month ago after coming across this article and it fixed the sensor and I've abused the phone/run it dry multiple times without the issue coming back.
If I comes back I'm getting a new phone but no issues so far.
I begrudgingly factory reset my phone about a month ago after coming across this article and it fixed the sensor and I've abused the phone/run it dry multiple times without the issue coming back.
If I comes back I'm getting a new phone but no issues so far.
jo...@gmail.com
It's been 3 month.. I think while I sell the phone, google still not fix this problem.
ma...@gmail.com
Hello Folks, today I received the "February 5" OTA security update and it resolved my problem. I could once again enroll my fingerprints. This could be the light at the end of the tunnel folks. Anyone experiencing the same thing?
sh...@gmail.com
Update fixed the issue for me as well! After the update I was able to enroll my fingerprint without any issues.
to...@gmail.com
FINALLLLYYY!!! WOHOOOOOOOOO!! Got the update and it fixed my fingerprint issue, I will make sure my phone never dies out again or ever restart it that is :(
Maybe the fix needs to be tested if it works after battery dies out :p
Maybe the fix needs to be tested if it works after battery dies out :p
ak...@gmail.com
CONFIRMED FIXED WITH FEB UPDATE! YES!
mi...@gmail.com
It was truly a great ride, and wonderful meeting you all. Good luck with your Pixels and good riddance to this bug.
je...@gmail.com
Anyone want to test what happens if the battery drains after the Feb. update? :)
si...@gmail.com
Confirmed fixed, 0 factory resets here! Go get that February update!
On Mon, Feb 7, 2022, 6:29 PM <buganizer-system+559537+205335447@google.com>
wrote:
On Mon, Feb 7, 2022, 6:29 PM <buganizer-system+559537+205335447@google.com>
wrote:
my...@gmail.com
Yes, I can confirm this.
After the February update, fingerprint registration and fingerprint unlocking are working again!
Good thing I waited long enough and didn't reset to factory settings :)
Yay! Thank you, whoever fixed this at google!
Now I'll continue recommending this device to my friends.
After the February update, fingerprint registration and fingerprint unlocking are working again!
Good thing I waited long enough and didn't reset to factory settings :)
Yay! Thank you, whoever fixed this at google!
Now I'll continue recommending this device to my friends.
jo...@gmail.com
Yup! Worked for me as well! Thanks!!
-John
(847)293-5708
On Mon, Feb 7, 2022, 6:19 PM <buganizer-system@google.com> wrote:
-John
(847)293-5708
On Mon, Feb 7, 2022, 6:19 PM <buganizer-system@google.com> wrote:
ke...@rowlan.com
Fixed for us too with the latest Feb OTA update. T-mobile Pixel 6 with previous updates but no factory reset.
ku...@gmail.com
February update - not working , I had my screen replaced by authorised service centre , and now I can't enroll fingerprint I can't use the calibration tool as I get error unable to find unique software for this device
tu...@gmail.com
Wow!
Finally fixed, can confirm and no reset required!
Den tis 8 feb. 2022 03:51 <buganizer-system@google.com> skrev:
Finally fixed, can confirm and no reset required!
Den tis 8 feb. 2022 03:51 <buganizer-system@google.com> skrev:
ko...@gmail.com
In my case (Pixel 6), the Feb update fixed the issue. Having it installed I was able to enroll fingeprints and so far (just few hours) it works as expected.
jo...@googlemail.com
Confirmed February update has fixed for me!
jo...@gmail.com
Great... I reset my device over the weekend because no information was given.
I would have rather waited. At least it should not happen again.
Very disappointed with the communication
I would have rather waited. At least it should not happen again.
Very disappointed with the communication
mj...@gmail.com
After the Feb update I can once again enroll fingerprints!
ma...@ik.me
Finally it is working again! Hope that happens never again!
vd...@gmail.com
Nice, the Feb update works. So hard reset is not needed :) thanks Google for fixing this bug!
rd...@gmail.com
Same occurred with me. Pixel 6 battery reached 0. Phone died and no finger print options thereafter. Enrollment of new finger fails.
ad...@gmail.com
Resolved for me with this month is update.
vi...@gmail.com
February update fixed nothing! Fingerprint still can't be enrolled after screen replacement. Also the phone reboot itself when just sitting on the desk, doing nothing. Useless!!!
cf...@gmail.com
February update also fixed fingerprint enrollment! Thank you Google, I can use my phone again now!
na...@gmail.com
I cannot confirm if they fixed the issue because I did a complete reset and had to go through a lot pain setting everything back up. Google should have acknowledged the issue at least and communicated a ship date. I own both Pixel6 and pro and really wish I continued to use the more reliable Samsung galaxy series
al...@gmail.com
The latest update fixed the fingerprint enrollment for me. Finally I can use fingerprint again .
se...@gmail.com
with fingerprint unlocking being awful and no face unlocking it's hard to recommend this smartphone to anyone.
wo...@gmail.com
The FEB update fixed the fingerprint enrollment for me. And now I still don't use it after 2 months of using code unlock :D body memory...
du...@gmail.com
I believe they fixed it on the latest update!!! Fingerprint enrollment is working again!!
ro...@gmail.com
Yes resolved for me also. I did not have to factory reset. I just enrolled my finger and for the first time in months, since it broke after I let the battery drain completely, it worked.
sh...@gmail.com
Didn’t fix anything for me. Had a broken screen. Sent it back directly to Google to get it repaired. The returned phone had this issue and the latest patch still did not fix it.
me...@gmail.com
Just installed the latest update and was able to enroll my finger prints. Fixed at last. No reset was required also.
ca...@gmail.com
Owner pixel 6 since 02/22/2022. The fingerprint is horrendous even with latest updates! Phone is extremely hot to touch, horrible fingerprint, battery drains quickly, and no facial unlock. Not what you would expect when purchase a Google Pixel device.
sp...@gmail.com
Security update came through today and fixed the issue for me. Though when I check settings > security> security update, it says Android Security update 5 February 2022.
Initial attempt to enroll still failed, but perhaps as I was preemptively moving my thumb around too much - doing the edges/tip before it asked me to, so perhaps that throws it off.
Followed it's instructions exactly and then it worked.
Initial attempt to enroll still failed, but perhaps as I was preemptively moving my thumb around too much - doing the edges/tip before it asked me to, so perhaps that throws it off.
Followed it's instructions exactly and then it worked.
su...@gmail.com
I have a Pixel 4a and I seem to be having the same exact problem since I accidentally let my 4a run out of power. I will trying fixing it with a factory reset.
<Sorry in advance of my comment is too off topic (not just about the Pixel 6 or 6Pro for this bug>
<Sorry in advance of my comment is too off topic (not just about the Pixel 6 or 6Pro for this bug>
or...@jaguarlandrover.com
5 months after purchasing the phone, it appears the latest update has resolved the issue! I refused to factory reset, and I'm glad I did. Same Feb 5th update as people have mentioned above.
pc...@gmail.com
Please fix Pixel 6 finger sensor or refund me. This make the device infuriating to use. It fails 2/3 of the times to recognize my finger and its very slow.
ma...@gmail.com
I had my screen replaced and received it back with this issue. Factory Reset did not solve this problem!!!
ma...@gmail.com
BTW - Feb update did not fix this issue for me.
cc...@gmail.com
Fixed with latest security update for me. Good job, now improve accuracy :)
jo...@gmail.com
I also have this issue. Responding so that it's documented.
ma...@gmail.com
Same issue since this morning.
ta...@gmail.com
Recent update fixed this for me.
jn...@gmail.com
Just got the phone. Today,,,, and already the fingerprint enrollment failure starts.
kd...@gmail.com
Received the phone today. The finger print enrollment failed.
ve...@gmail.com
Received phone today as well. fingerprint enrollment failed + i tried reset + the tool released by google . No luck returning my phone and probably buying something else.
br...@gmail.com
Screen finger print
sl...@gmail.com
Since las nights OTA update on my Pixel 6 I can no longer user my fingerprint to login to my bank have wiped and redone fingerprints, I can open my phone with my fingerprint but neither of my banking apps, 22/03/2022 UK
al...@gmail.com
After OTA on March 21st, all the apps that use fingerprint to login are now no longer working with fingerprint
rb...@gmail.com
Finger print registration not complete... After OTA update...
rp...@gmail.com
Go to Settings>Apps>See all XX apps>Select the Settings App>Storage & cashe>Clear cashe and then retry. It worked for me and I was able to add a new fingerprint and open the phone with the newly registered fingerprint.
sa...@gmail.com
I have the same issue after discharge on Pixel 6. Clearing cache did not work.
tj...@gmail.com
Clearing cache and data for settings did nothing!
Fingerprint Enrollment Failure on latest Security Update - Pixel 6 Pro
It used to work, not very good, but sometimes.
My last Pixel with the fingerprint reader on the back worked flawlessly.
Maybe should have saved some money and got the 5A!
Fingerprint Enrollment Failure on latest Security Update - Pixel 6 Pro
It used to work, not very good, but sometimes.
My last Pixel with the fingerprint reader on the back worked flawlessly.
Maybe should have saved some money and got the 5A!
vs...@gmail.com
I had this issue in December, and the Feb or March update fixed it for me. I drained my battery yesterday and now I have a similar issue again. Fingerprint is unusable; but this time, the prompt doesn't even show up if I try and add or modify anything. The add fingerprint button is greyed out, and if i try to remove a fingerprint, it doesn't actually save that change.
vs...@gmail.com
^ Restarting my phone fixed it.
ca...@gmail.com
The fingerprint settings are missing on my Pixel 6 pro after a screen replacement. Still no path to fix this issue.
ve...@gmail.com
Guys, I had a screen replacement, I tried the "fingerprint calibration", the installation was successful but my fingerprint scanner is still not working. I do not see the option in settings. I tried installing multiple times and even did two factory resets.
bl...@gmail.com
How did you get the software installed?
le...@gmail.com
Had the device since Feb at some point. Never had a problem until now. Right thumb quite working reliably so I deleted it and tried to create a new one. It ends with Fingerprint Enrollment Failed right at the end every time. Already cleared cache and rebooted. Fully up to date as of 4/19/2022.
di...@gmail.com
"Right thumb quite working reliably so I deleted it and tried to create a new one. It ends with Fingerprint Enrollment Failed right at the end every time."
I'm having exactly the same issue. Wonderful. Time to PIN unlock like it's 2008!
I'm having exactly the same issue. Wonderful. Time to PIN unlock like it's 2008!
ty...@gmail.com
Comment has been deleted.
ty...@gmail.com
Got Pixel 6 Pro yesterday, phone died today and now fingerprint sensor is just useless. What the hell google, this is a 5 month old problem for a flagship $1000 phone, get your shit together. This one's going back, prolly will just switch to Samsungs S22.
va...@kongtakane.net
On a non-pro pixel 6. Same issue even after a factory reset.
mi...@hotmail.co.uk
I got a new 6 Pro yesterday and I'm unable to enroll my fingerprint still. Can anyone help? This shouldn't need a factory reset as it's a new phone!
th...@gmail.com
Still an issue present in 6 Pro phones, ridiculous.
kr...@gmail.com
Got this on a Pixel 4a after the Android 12 update
ro...@gmail.com
Comment has been deleted.
ro...@gmail.com
Repro 100% on a new Pixel 6 I got just yesterday. I installed all pending OTA updates and still nothing. Battery hasn't drained as it's a brand new phone. I had a screen protector on that actually made it worse, so I removed it to make sure it wasn't the screen protector and even though it's a bit better now on a bare naked screen and gets a little further ahead in the fingerprint enrollment process, it's still impossible to enroll fingerprints and fails at the very end with the "Fingerprint enrollment failed. Try again or use different fingers" error.
6 months after this defect was raised and there are still no updates from Google, other than the "switch to our official screen protectors" excuse, when that is clearly not the case. Being one of the two latest flagship phones from Google (and not some random startup), after 6 months, one would expect at least a communication from them clarifying whether it's a hardware or software issue. If it's the latter, I wouldn't mind waiting a few weeks or months for an update, but in case of the former, I would expect a company like Google to issue widespread recalls for faulty hardware. And we are talking about an essential and much used piece of hardware like the Fingerprint Scanner. I couldn't care less about other components, such as Bluetooth or NFC, and could wait for a patch even for years, if anything (not that I would notice anyway), if these were defective instead. But the Fingerprint Scanner? That component is integral for some apps like Password Managers and whatnot, let alone the fact that the Fingerprint Scanner is the very first thing that most of us use after grabbing our phones.
Since there are no communications whatsoever from Google on this issue, like an ETA for an update (marketing failure from Google if you ask me—major disappointment), I requested a full refund for my Pixel 6. So that's that. I'm jumping out of the Pixel 6 train as soon as I jumped in. And don't get me wrong, I am a Google/Nexus/Pixel fan, and I am a happy owner of a Nexus 5X and Pixel 3a, but even with their limitations, their essential components, like the Fingerprint Scanner, work just fine.
6 months after this defect was raised and there are still no updates from Google, other than the "switch to our official screen protectors" excuse, when that is clearly not the case. Being one of the two latest flagship phones from Google (and not some random startup), after 6 months, one would expect at least a communication from them clarifying whether it's a hardware or software issue. If it's the latter, I wouldn't mind waiting a few weeks or months for an update, but in case of the former, I would expect a company like Google to issue widespread recalls for faulty hardware. And we are talking about an essential and much used piece of hardware like the Fingerprint Scanner. I couldn't care less about other components, such as Bluetooth or NFC, and could wait for a patch even for years, if anything (not that I would notice anyway), if these were defective instead. But the Fingerprint Scanner? That component is integral for some apps like Password Managers and whatnot, let alone the fact that the Fingerprint Scanner is the very first thing that most of us use after grabbing our phones.
Since there are no communications whatsoever from Google on this issue, like an ETA for an update (marketing failure from Google if you ask me—major disappointment), I requested a full refund for my Pixel 6. So that's that. I'm jumping out of the Pixel 6 train as soon as I jumped in. And don't get me wrong, I am a Google/Nexus/Pixel fan, and I am a happy owner of a Nexus 5X and Pixel 3a, but even with their limitations, their essential components, like the Fingerprint Scanner, work just fine.
ak...@gmail.com
Same thing happened on my Pixel 4a...
ma...@gmail.com
my pixel 4a 2020 indian version showing this i brought it from flipkart refurbished after using just 21 dayes the finger print scanner just stops working and i am in very much truble and depressed the service center guyes just delaying its service google do fix it immideate manaer..... security update 05 may 2020
and also google play security update not applying
and also google play security update not applying
da...@gmail.com
my brand new Pixel 6 has this problem. Clean screen, no screen protector, Version 12. Everytime I try to enroll in fingerprint reader, halfway thru the initial scanning it fails "enrollment was not completed".
ea...@gmail.com
I have had the pixel 6 since the launch and the finger print scanner has never worked. I used to be able to save finger prints but cannot even do that anymore. Thought I would try again while I recently had no screen protector on. This is the last pixel I will own. Too many issues and simple unacceptable how the FP scanner has never worked.
me...@gmail.com
Same issue. No screen protector, Version 12 and everytime I try to enroll in fingerprint reader, halfway through it fails saying "enrollment was not completed".
ga...@gmail.com
I have same problem. Can't enrol finger prints.
Factory reset 4 times now.
This is not good Google. Switching to iPhone.
Factory reset 4 times now.
This is not good Google. Switching to iPhone.
al...@gmail.com
Yup same here... I left over two other fingerprints. Good that I didn't remove them as well. To mention it again @google, your fingerprint scanner is absolutely garbage!
fi...@gmail.com
Battery died other night, lost scanned print, tried to enroll all ten fingers and even a toe, nothing.
ck...@googlemail.com
Yes, have the same problem can't enroll a new finger print any longer, it fails with the reported error message. Have only had the phone a week and it worked fine initially. Bought the 6 to replace my 3a, which has never given me any issues
ck...@googlemail.com
Found a way around it. I was able to enroll if I turned off the increased sensitivity when using a screen protector. I disabled the setting, enrolled successfully and then re-enabled, as I'm using a glass screen protector. All working fine now
ad...@gmail.com
Android 12 (SQ3A.220705.003) July build, battery 49% and fingerprint method disappear from Settings. Suddenly, unexpectedly. Factory reset?
ks...@gmail.com
Will there be any update for this issue ?
je...@gmail.com
I also just had this issue on the July build. I have not had any issues with the fingerprint sensor for 8 months. A couple of days ago, my phone rebooted, but I don't know why. The battery was not low, no warning about overheating, something caused it to restart and when it came back up, all stored fingerprints were gone and I am unable to enroll new fingerprints.
we...@gmail.com
This is bullllllshit
pj...@gmail.com
@ ck... >> Found a way around it. I was able to enroll if I turned off the increased sensitivity when using a screen protector. I disabled the setting, enrolled
successfully and then re-enabled, as I'm using a glass screen protector. All working fine now >>
Thanks for a good suggestion. Will try that.
My 2 XL and 3 XL phones had EXCELLENT fingerprint sensors on the back, which was convenient and fine. The 6 Pro (and 6a that I tried and returned for other reasons in addition to the fingerprint sensor) is driving me nuts. Tired of giving it the finger, with bad results.
successfully and then re-enabled, as I'm using a glass screen protector. All working fine now >>
Thanks for a good suggestion. Will try that.
My 2 XL and 3 XL phones had EXCELLENT fingerprint sensors on the back, which was convenient and fine. The 6 Pro (and 6a that I tried and returned for other reasons in addition to the fingerprint sensor) is driving me nuts. Tired of giving it the finger, with bad results.
pj...@gmail.com
And you get "enrollment is not completed"... OVER AND OVER AGAIN. How about explaining JUST WHY it was not completed, or allowing retries on the same enrollment session instead of having to restart????
BTW THE ENROLLMENT PROCESS DOES NOT LIKE EITHER OF MY THUMBS. And these are the same 2 I was born with.
Grrrrrrr
BTW THE ENROLLMENT PROCESS DOES NOT LIKE EITHER OF MY THUMBS. And these are the same 2 I was born with.
Grrrrrrr
rl...@gmail.com
Another user reporting this with a 6a. The enrolment process often times out and the reader almost never recognizes my thumb after enrolment.
Love the phone.Hate the onscreen fingerprint reader. The 3a reader was miles better.
This has been going on for far too long with out a fix. Can we at least get a status update on this?
Love the phone.Hate the onscreen fingerprint reader. The 3a reader was miles better.
This has been going on for far too long with out a fix. Can we at least get a status update on this?
jo...@gmail.com
I just ran into this sh*t on Android 13 QPR1 beta. The fingerprint doesn't enroll any more. This is ridiculus!
be...@gmail.com
Has anyone found solution yet?
pj...@gmail.com
Because all the glass screen protectors I've tried don't play well with any cases I've tried, I have switched to good plastic screen protectors - so far so good case-wise, but fingerprint detection is still dicey. All too often, I need to use the pattern unlock when the fingerprint sensor times out.
I've enrolled both index fingers, each two times, but STILL cannot enroll either thumb. It's VERY inconvenient to need to shift the phone each time to use an index finger instead of a thumb (as I've noted, the back sensor on the older models was much better).
PLEASE improve detection AND fix the thumb-thing. And on that topic, yes I know it's probably because of some detected "flaws" in my thumbprints, but Google should figure out how to take this into account.
They are still MY thumbs, and pretty unique at that.
I've enrolled both index fingers, each two times, but STILL cannot enroll either thumb. It's VERY inconvenient to need to shift the phone each time to use an index finger instead of a thumb (as I've noted, the back sensor on the older models was much better).
PLEASE improve detection AND fix the thumb-thing. And on that topic, yes I know it's probably because of some detected "flaws" in my thumbprints, but Google should figure out how to take this into account.
They are still MY thumbs, and pretty unique at that.
js...@jfs-tech.com
After reading thru this I tried fingers instead of thumb and that is the first enrollemnt that has worked since last update. thumb always after edge reads. (why so many taps to learn , my god)
Thumbs are wider, maybe camera cannot read that far off? too many pixels?
Thumbs are wider, maybe camera cannot read that far off? too many pixels?
js...@jfs-tech.com
Success and I think I understand. The instruction on reading the right and left edge maybe do not mean to twist your thumb or finger.
Thumbs do not have edges like fingers. At least not in a way they can be continuous with the central image if you twist on it's side. ( I am in the fat finger 10 percentile)
Thinking the algorithm needs to connect this image with the ones it took of the center area, I tried keeping the thumb almost flat and just shifting left and right.
I'd never use edge like that any way.
Thumbs do not have edges like fingers. At least not in a way they can be continuous with the central image if you twist on it's side. ( I am in the fat finger 10 percentile)
Thinking the algorithm needs to connect this image with the ones it took of the center area, I tried keeping the thumb almost flat and just shifting left and right.
I'd never use edge like that any way.
sh...@gmail.com
I had to replace my pixel 6 pro from cracked rear glass issue, replacement one seems normal but when i try to add fingerprint it instantly says timesout. i have no time to do it. Its a spontaneous error. Ideas? and all updates have been updated.
Description
- Device type: Pixel 6 Pro
- OS version: Android 12 (SD1A.210817.036) - Nov 5th Security Update
Probably wrong place to put this. For people with same issue please see:
Unable to enrol Fingerprint. All fingerprint profiles removed and now get error 'Enrolment was not complete. Fingerprint enrollment didn't work" after update to the latest Security Update. It's worth mentioning that a lot of the phones that have this issue were dead and charged up this morning (05/11/21)
Troubleshooting:
- Factory Reset
- Safe Mode
- Clearing Cache on Pixel Launcher, Settings and Settings Services.
- Changing Animator Scale in Developer Options
It's also worth mentioning that I have no screen protector and have cleaned screen also.
Please can this be looked into.