Fixed
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sa...@google.com
ju...@gmail.com Restricted+
Restricted+
ez...@gmail.com
Same Issues as well. Logged it with them.
ps...@google.com
ac...@gmail.com
Reattempted a factory reset which resolved the issue. Think the issue could relate to system/dalvik cache needed clearing when it did the update but arguably a factory reset shouldn't be a full term solution especially when another update could be released to resolve and when clearing system cache isn't provided in the bootloader other than via ADB/Fastboot tools which not every user is going to be comfortable doing and could result in further issues so shouldn't be a supported solution.
ni...@gmail.com
So - If you lose battery again, is it going to happen again? Or you think Im good with just one factory reset?
fo...@gmail.com
My advice would be to wait until I've tested it as I'm currently waiting for my battery to drain. I'm UK based and it's currently 1am so I should know more tomorrow
jm...@gmail.com
Comment has been deleted.
jo...@gmail.com
Hi, I can confirm my fingerprint reader still works after the phone died
[Deleted User] <[Deleted User]>
I had the same issue occur last night where my Pixel 6 crashed and rebooted while still having 49% battery left. After the crash I am unable to use the fingerprint reader or register new fingerprints. This indicates that draining the battery might not be the cause of this problem.
jv...@gmail.com
I don't think draining the battery causes it either, I reckon it's something to do with the security update which could apply after the phone's died and been recharged or after the phone has been restarted manually or via a crash. The crashing may actually be a separate issue altogether I haven't heard of any other phones crashing
ni...@gmail.com
Confirming I'm experiencing this with the Pixel 6. I'm going to avoid the factory reset for now and hope there's a patch or it's resolved in the December update. I let the battery die last night, and when I turned on the phone this morning, all fingerprints were erased and I'm unable to enroll new ones.
pa...@gmail.com
Same problem starting a couple days ago after my phone ran out of batteries. Only solution for me was to factory reset, which seems to have done the trick
ki...@gmail.com
I've been going nuts trying to troubleshoot this. I have a on-call position and cannot just factory reset my phone on a whim....so I have been avoiding doing that since I am on call for the next 2 weeks. So glad to see this so I know that I am not going totally crazy!
cl...@gmail.com
Same issue, though I have definitely not let the battery run down to zero. Just stopped working a few days ago.
ma...@gmail.com
Same issue, happened after my battery died.
kl...@gmail.com
Same issue. It seemed to start after the Nov 5th security update for me at least. Full battery drain and then not able to register a finger print having done it before.
Giving it another week for a fix to be pushed out or I'll just sell the the phone.
Sloppy second rate stuff from Google.
Giving it another week for a fix to be pushed out or I'll just sell the the phone.
Sloppy second rate stuff from Google.
an...@gmail.com
same issue here, and i don't want to factory reset ...
sr...@gmail.com
Comment has been deleted.
kr...@gmail.com
I suffer the same problem. I have reported this problem to Android Authority and they wrote an article for this issue: https://www.androidauthority.com/google-pixel-6-fingerprint-3055692/
There is a reddit discussion as well:https://www.reddit.com/r/GooglePixel/comments/qmuxok/pixel_6_pro_fingerprint_scanner_not_working/
I hope that this issue can be fixed with a software update,
otherwise, it will be useless to buy a new Pixel.
There is a reddit discussion as well:
I hope that this issue can be fixed with a software update,
otherwise, it will be useless to buy a new Pixel.
ca...@gmail.com
Come on Google. This is the exact reason I hesitated to buy your phone. Have the guts to say we messed up, send this over to the owner teams and send a urgent hot fix update. If this doesn’t get resolved with an update by end of the year, I swear I am never buying or recommending a pixel for me or my family and friends again.
ja...@gmail.com
Any updates on that?
ja...@gmail.com
I have had this same problem since this morning last night I charged my phone to 93 percent from 11 percent so my battery was not dead I then unplugged the phone and switched off for the night but when I woke up this and turned my phone on the fingerprint sensor was gone tried many times to redo my prints but it's not letting me. Come on Google sort this out with a hot fix or patch I don't want to have to reset my phone
fa...@gmail.com
Same issue here
hb...@gmail.com
Same issue, Pixel 6. Surely there is a software fix that doesn't require a factory reset?
ak...@yahoo.com
Same issue as well on my pixel 6, has there been any word from Google as to a patch to fix the issue? I'd rather not factory reset.
dd...@gmail.com
Not sure if anyone has suggested the fingerprint re-calibration tool.
https://pixelrepair.withgoogle.com/
ca...@gmail.com
What is the long-term plan or solution for this from Google?
ki...@gmail.com
deleted
om...@gmail.com
I have the same problem with my phone.
Just checked and in middle of downloading a new security update and new Google play system update. Hope this fixes issue with the fingerprint
Just checked and in middle of downloading a new security update and new Google play system update. Hope this fixes issue with the fingerprint
cr...@gmail.com
I have the same issue, successfully enrolled and used my fingerprint when I got the phone, then after it ran out of battery it erased all memory of my enrolment - now allows me to go through the full fingerprint set up before saying "enrolment failed try another finger"
cr...@gmail.com
FYI this is on a Pixel 6 (not pro)
se...@gmail.com
deleted
as...@gmail.com
Same issue
an...@gmail.com
Yup same problem my phone died and as soon as I restarted it fingerprint was not working. Restarted it several times still isn't working.
wi...@gmail.com
My Pixel 6 Pro 128 GB is affected. Can we expect a fix soon or should I factory reset? This is ridiculous.
ju...@gmail.com
same here...Dont factory reset they must release a patch... Or each time we will reach 0% we will reset factory xD no way
But really its unbelievable that something like this problem can even exist its GOOGLE WTF
But really its unbelievable that something like this problem can even exist its GOOGLE WTF
am...@gmail.com
Hasn't happened since I've factory reset even when battery has gone flat but for anyone that does decide to factory reset, go into developer options and disable automatic updates. I'll test the update and let you know if it happens again. Realistically, they need to provide a better solution though. I reckon clearing the dalvik cache would resolve it but they don't provide an option to do that unless you use fastbootd/ADB so they just need to do that via an update
de...@gmail.com
Going on a week now, with no fingerprint unlock. To factory reset my phone is a pain, with so many work related apps already setup, authenticators, etc.
It's a shame they cant figure this out, or havent put more effort into this.
I couldnt imagine having a brand new car, and the key fob doesnt work and the dealer just straight up doesnt respond.
It's a shame they cant figure this out, or havent put more effort into this.
I couldnt imagine having a brand new car, and the key fob doesnt work and the dealer just straight up doesnt respond.
ma...@gmail.com
Same issue. My Pixel 6 died last night and scanner hasn't worked since.
Your Google Support Enquiry: Case ID [5-5700000032117]
Your Google Support Enquiry: Case ID [5-5700000032117]
wa...@gmail.com
Same issue, phone died an hour ago then fingerprint stopped working and i can't register new ones. I then found articles online about it and it's really disappointing. I refuse to factory reset, pls fix it google.
mr...@gmail.com
Same issue for me after phone battery drained
gr...@gmail.com
Same issue for me with a Pixel 6...
cm...@gmail.com
Just here to report I have also experienced this
be...@gmail.com
Also experienced this issue
br...@gmail.com
Same here, really disappointing.
ga...@gmail.com
Same here with a pixel 6; I've also had 2 spontaneous power offs and the bug may have to happened after the first of those
ax...@gmail.com
If no update from Google within the next 24 hours, I'm returning for a full refund, as the replacement device Google has offered won't fix the underlying issue.
ro...@gmail.com
Another interesting thing on my pixel 6. Besides for the fingerprint sensor no longer working: on the settings > security page it will sometimes show (green) as 'no problems found' but a few minutes later it shows in brown (red) that there is a security problem: that 'google play system update' needs to be updated. When searching it can't find a new update. Although somehow the 'last updated on' date reverted back to August 1.
Anyways, it's going on two weeks already. How frustrating. The fact that there is no update or no reassurance that it's being worked on is terrible.
Anyways, it's going on two weeks already. How frustrating. The fact that there is no update or no reassurance that it's being worked on is terrible.
sc...@gmail.com
Same issue here in the Pixel 6 Pro after my battery fully deleted. I don't want to factory reset as I spend hours setting it up
a....@googlemail.com
I guess I'm added to the list... A factory reset fixed my issue.. but still...
po...@gmail.com
Same issue...Case ID 9-7440000031310
I have read that a factory reset fix's it...bt what if my battery runs out again will it happen again? can't re constantly doing factory resets...that's not a fix.
I have read that a factory reset fix's it...bt what if my battery runs out again will it happen again? can't re constantly doing factory resets...that's not a fix.
tu...@gmail.com
I have the same issue on a Pixel 2XL (with a physical reader)
bo...@gmail.com
For those wondering: The new november update (SD1A.210817.037) does not fix this issue, unfortunately.
ja...@gmail.com
Same issue except my phone got too hot and shut down. Battery at 47%. When I powered it back on fingerprint was gone and enrollment kept failing
th...@gmail.com
It is such a shame...
When I open a support ticket with Google, I feel like I'm just wasting my time.
I called four times. (2 times a week). But, unfortunately, I managed to speak to a rep only once.
"We are aware of the issue" is pretty much the most they would offer.
Even on this bug/ticket, there is no response from a google rep saying, "we are working on this ticket and hope to a fix soon."
It's almost like we are the lucky privileged few who already own the new pixel 6. For that, we must be grateful (even though it doesn't work).
It's a shame.
I'm about to throw in the towel and move on. I'm just about ready to return this cursed phone and move over to a Samsung.
When I open a support ticket with Google, I feel like I'm just wasting my time.
I called four times. (2 times a week). But, unfortunately, I managed to speak to a rep only once.
"We are aware of the issue" is pretty much the most they would offer.
Even on this bug/ticket, there is no response from a google rep saying, "we are working on this ticket and hope to a fix soon."
It's almost like we are the lucky privileged few who already own the new pixel 6. For that, we must be grateful (even though it doesn't work).
It's a shame.
I'm about to throw in the towel and move on. I'm just about ready to return this cursed phone and move over to a Samsung.
sh...@itinyk.com
It's more than a week and still they can't fix it not sure how many more days we need wait before they, release the fix
ja...@gmail.com
This just happened to me. Phone booted due to letting the battery go flat and then it taking the Nov 5 update when i woke it up.
Later I'll see if I can wipe the cache with ADB and see if that works.
Later I'll see if I can wipe the cache with ADB and see if that works.
de...@gmail.com
Comment has been deleted.
de...@gmail.com Restricted+
Restricted+
Comment has been deleted.
de...@gmail.com
Despite trying to be careful to avoid it, the battery ran down on my Pixel 6 Pro but fortunately, the fingerprint sensor didn’t break. Perhaps it’s was fixed with the firmware update (build SD1A.210817.037) Google sent out two days ago?
th...@gmail.com
Just hit the same issue, phone died from low battery as I was playing a game and fingerprint reader fails now I have charged the phone.
My phone doesn't see any pending updates (build SD1A.210817.036)
My phone doesn't see any pending updates (build SD1A.210817.036)
fl...@gmail.com
I heard not patch for Europe at least until December. 1 month without fingerprint and no excuse from Google 😳😱🤯
sh...@gmail.com
Have the same issue. Can't use fingerprint after it ran out of battery. Can't enroll new or delete.
ma...@gmail.com
Same issue here. There clearly MUST be a way to fix this without factory reset. It is absolutely insane if factory reset is the only option, it takes hours.
ch...@gmail.com
I wanted to note this happened with me as well however not due to dead battery. In my case, the phone shutdown due to overheating. When it came back the thumb reader stopped working.
fu...@gmail.com
So it may be that ANY deep restart can cause this issue.
se...@gmail.com
Same here, but after my screen was replaced by a licensed repair shop. Scanner still works, but getting enrollment not completed error, and can't use to unlock.
dm...@gmail.com
Comment has been deleted.
ja...@gmail.com
my pixel 6 pro suddenly restart when i watching youtube after that finger print can't work.
au...@gmail.com
Seriously, this has been an issue since launch and nobody is doing anything about it?
za...@gmail.com
Comment has been deleted.
al...@gmail.com
I might be wrong here, but I think I came close to finding the root cause.
So far we have seen reports of this issue occuring after the phone is drained or overheating. No charge = not enough for SoC to run = SoC turns off. And overheat = SoC needs to cool down = SoC turns off.
The Tensor SoC contains a security core in addition to Titan M2. The security core is responsible, among other things, for interfacing with Titan M2 whenever the phone requests verification of credentials.
Maybe a loss of power is causing some malfunction in the security core leading to it not being able to communicate with Titan properly? Because if there is no communication between the SoC and Titan there will be no fingerprints and no way to save fingerprint data (at least I'm assuming so), which is exactly what this issue is.
Or, Titan M2 might be corrupting itself, since a factory reset is the only known fix and that wipes Titan M2. Though it might still be an issue with the security core.
Of course all of this is just speculation. I don't work at Google or know how these chips communicate.
al...@gmail.com
Hey, it's a better theory and comment compared to the rest of the thread.
On Thu, Nov 25, 2021, 12:14 <buganizer-system@google.com> wrote:
On Thu, Nov 25, 2021, 12:14 <buganizer-system@google.com> wrote:
lo...@gmail.com
Yeah and at least you try to understand what's happen not like Google. 1 month without fingerprint and no excuse nothing it's a shame
he...@gmail.com
Same here. Pixel 6
pr...@gmail.com
Comment has been deleted.
za...@gmail.com
Hey team, is there any update on a fix to this? It won't allow me to create a new finger print even after the new update. I have to log in to everything instead of just using my finger print. It is really a huge pain.
Is there any update on a fix?
Is there any update on a fix?
am...@gmail.com
Same here!
jo...@gmail.com
@Google are you serious? Fix this. Cannot be true you haven't fixed it within 1 month..
jo...@gmail.com
Other users here reporting that their phones have died and are not having the same issue - https://forums.whirlpool.net.au/thread/9pxjjppk?p=411
Has anyone got a replacement device and confirmed it's not an issue on the replacement device after a battery drain?
Has anyone got a replacement device and confirmed it's not an issue on the replacement device after a battery drain?
ja...@gmail.com
Comment has been deleted.
mi...@gmail.com
Same issue here, honestly don't realise how much time and effort the finger print reader saves. Hoping for a fix without a factory reset too, as that really is a pain to set up everything again.
tl...@gmail.com
Same problem here.
mh...@gmail.com
Same issue here, Google offered me to replace my device.... such a shame.
ab...@gmail.com
I'm having the same issue here. I really hope there's a fix other than the factory reset, as that would take a lot of time to set it all up again... How do you contact the Google team?
im...@gmail.com
Why can't this be fixed? I don't want a replacement phone!
jo...@gmail.com
Same issue here.. please fix asap Google!
Anyone know if the restore after reset will include bring back all your other apps and settings as before eg whatsapp, signal, games etc... ?
Anyone know if the restore after reset will include bring back all your other apps and settings as before eg whatsapp, signal, games etc... ?
mr...@gmail.com
just happened to me last night as my battery drained.
when i tried to turn it back on the set up crashed my phone so i had to start it up again. finger print sensor hasn't been working since.
when i tried to turn it back on the set up crashed my phone so i had to start it up again. finger print sensor hasn't been working since.
de...@gmail.com
Same issue with me. Pixel 6 phone.
th...@gmail.com
Battery ran out last night and guess what? Fingerprint sensor was disabled and I'm unable to enroll. Come on Google, this happens on your flagship phone and it takes you *weeks* to fix it?
jd...@gmail.com
Comment has been deleted.
jd...@gmail.com
Same issue, phone ran out of battery last night. Finger print scanner doesn't work and can't enroll.
The fact that you need to reset the phone isn't a fix.... This needs to be sorted.
The fact that you need to reset the phone isn't a fix.... This needs to be sorted.
am...@gmail.com
Same issue - fingerprint now disabled
da...@gmail.com
Happened to me last night as well
za...@gmail.com
Phone died last night and when it turned on again this issue happened.
bl...@gmail.com
Same issue after my battery drained last night
ke...@gmail.com
Same issue after battery discharge, it's frustrating, please fix as soon as possible
tl...@gmail.com
Yup me too, battery died, now fingerprint isnt there, and cannot set up new fingerprints
po...@gmail.com
Same here! Battery drained completely, now no fingerprints and cannot add them back.
bl...@gmail.com
same issue
tl...@gmail.com
Same issue - phone bugged out after the battery drained over night. Pixel imprint and fingerprint scanner gone. Factory reset is not an appropriate 'option' or fix
pr...@gmail.com
I faced the same issue after once the battery drain out happened. I don't understand why google developers are not solving this issue which take away the trust and reputation. I think more issues can be expected in the coming days.
lo...@gmail.com
Same issue here, battery died, charged throughout the night and now my sensor doesn't work and cannot add fingerprints, how has this been an issue for over a month with no fix? Really bad form Google, have had enough issues that I think this will be the last pixel I ever purchase
po...@gmail.com
I as well have the same issue
Battery died, only just discovered pixel 6 pro stopped using fingerprint scanning. Security option is greyed and locked because it won't accept new biometrics.
I can't factory reset, so I am locked with no solution until it is fixed...
Battery died, only just discovered pixel 6 pro stopped using fingerprint scanning. Security option is greyed and locked because it won't accept new biometrics.
I can't factory reset, so I am locked with no solution until it is fixed...
bi...@gmail.com
Same here
se...@gmail.com
Facing the same issue. Hope this is fixed soon as I do not want to restore my phone to factory defaults as that is the only way to get it going again apparently.
le...@googlemail.com
Also having this issue as well.
bl...@gmail.com
I have the same issue. The phone shutdown after it got superhot and after restarting all fingerprints are lost and unable to enroll. I dont want to do a factory reset as its a long process to restore all my personal and work stuff. Hoping for a fox from google.
tr...@gmail.com
I have the same issue. Phone completely drained battery and removed all fingerprint entries upon charging and booting up. Fail to enroll any more fingerprints and hoping to avoid a factory reset.
bl...@gmail.com
Everybody following this, please ★ this issue. It marks that you are affected by this. Hopefully it shows up in their metrics somewhere - as of right now it seems no one from Google is paying attention to this.
ch...@gmail.com
I experienced this issue today. My phone battery drained at 18%, then the finger print scanner totally disappeared, and I'm unable to add it back.
ra...@gmail.com
Battery drained to 0% this morning. . . recharged it and the fingerprint scanner wasn't showing up on my lockscreen. When to security options and tried to rescan my fingerprints and it will not accept my new fingerprint. Went back to swipe lock until this is figured out.
ke...@gmail.com
Same issue. 6 Pro, build 036. Chat support suggested Safe Mode but it didn't work. Then support suggested factory resetting. I won't factory reset because it takes a whole day of work to get everything set up again. Google needs to fix this with a software update.
jd...@gmail.com
Can we have a patch before 2022... It's more than one month now... Still 0 excuse... Nothing. no company does that. sell something that doesn't work ... shame
ax...@gmail.com
I don't understand why any of the respective members from Google is addressing any of the issues with pixel. The worst experience on buying google product. It's an electronic junk to keep in hand after paying 900$.
tr...@gmail.com
Comment has been deleted.
tr...@gmail.com
Same issue. Smh
ki...@gmail.com
December update next Monday... will it fix this major bug?
sa...@gmail.com
Same issue for me but it happened after I got my cracked screen replaced at a ubreakifixit store
ja...@gmail.com
also have this issue. As if the fingerprint reader was not already annoying enough to use... this is almost an insult!
lo...@gmail.com
Also have this issue on the Pixel 6 after the battery died.
tr...@gmail.com
Same issue; battery died, fingerprint scanner stopped working, can't set up a new fingerprint and there's no option to clear previously saved fingerprints.
gu...@gmail.com
Same issue in my Pixel 6. Phone turned off after being left in a hot car - stored fingerprints were wiped and unable to re-enroll.
tr...@gmail.com
Also affected by this on SD1A.210817.036
mh...@gmail.com
Same for me. Pixel 6 pro 128gb
gi...@gmail.com
How have they not responded yet?
ma...@gmail.com
I have the same issue happend to my pixel 6 yesterday. my phone was shutdown due to no battery left, after recharged my phone and i found the fingerprint does not work and i also cannot regenerate a new fingerprint.
ja...@gmail.com
Same thing happened to me after my battery died. Factory reset fixed it,
but still very annoying to have to do.
On Sun, Dec 5, 2021, 12:22 PM <buganizer-system@google.com> wrote:
but still very annoying to have to do.
On Sun, Dec 5, 2021, 12:22 PM <buganizer-system@google.com> wrote:
ju...@gmail.com
This happened to me today, looks like it's been an issue for awhile that Google still hasn't fixed?! Factory reset is not a solution...
xd...@gmail.com
Does anyone know if the issue would reoccur again after you did the factory reset "fix"?
tl...@gmail.com
I've been having this issue for a long time. I constantly get system errors and when the message appears and I'll click on share Feedback you could see something referring to the fingerprint. I'd a long call with google, it seems to be a major issue and the engineer could not confirmed any dates but as he was investigating with his colleagues it seems that an update will come soon. But now soon? It's so annoying
de...@gmail.com
Some YouTuber claimed this Update worked. Seems that this is your colleague tweeting about it. Why only US and Japan? When the ROW??
https://twitter.com/sherifhanna/status/1461084046654513154?t=AsLqn0A7HpW4ODtOuq_8Pg&s=19
li...@gmail.com
I had my phone laying facedown in the sun while playing music on my Bluetooth speaker. Phone shut off due to overheating which is understandable, but then my fingerprints were wiped. Still had 25% battery left once I was able to turn it back on so it's not just a battery drain issue.
na...@gmail.com
Same here. My phone didn't run out of battery though. I restarted the phone and since then no fingerprint available.
Don't want to factory reset.
Don't want to factory reset.
mh...@gmail.com
Same here, no fingerprint after battery dead.
ri...@gmail.com
My phone died and now my fingerprint is disabled and won't let me set it back up. I see a factory reset will fix bit I have things on my phone that I have to get manually transferred by the company that makes the app so a reset is not something I want to do. Is there a better fix?
se...@gmail.com
Same here, no fingerprint after battery dead.
Feels like high prio bug!)
Feels like high prio bug!)
jv...@gmail.com
Hey guys - same issues! Pixel 6 phone died, and now when trying to use the finger print reader, it pulls the pin number option up instead. Please fix!
ju...@gmail.com
Same thing for my Pixel 6 last night.
Powered off automatically with 8% battery left, and lost my finger print sensor.
Powered off automatically with 8% battery left, and lost my finger print sensor.
ma...@gmail.com
Also confirming this behavior. Pixel 6 Pro, battery died, lost all fingerprints, and now "unable to complete enrollment" when attempting to set up biometrics again. It's been over a month without the use of the fingerprint reader, and I refuse to factory reset and lose a ton of customization.
How many reports/comments will it take to get some action and acknowledgement from the Android Team about this very real, very repeatable issue?
How many reports/comments will it take to get some action and acknowledgement from the Android Team about this very real, very repeatable issue?
se...@gmail.com
Same issue here.
de...@gmail.com
Same issue on Pixel 6 - current fingerprint lost on low battery; "unable to complete enrollment" of new one. It is a huge pain to re-enroll MFA, so a phone reset is not an option.
High priority. Please fix this ASAP!
High priority. Please fix this ASAP!
da...@gmail.com
Same issue on Pixel 6, massive hassle for MFA (I use multiple times a day for work) and also can't easily reset as above. Gotta be fixed soon otherwise I may well end up getting a new phone. Sad times, love Pixel but this is clearly a rushed rollout to compete with iphone.
ro...@gmail.com
tl...@gmail.com
Just got my phone back from RMA after a dead pixel appeared on the screen of my new pixel 6 pro. I'm experiencing this issue upon first setting up my account and factory resets do not fix this.
lo...@gmail.com
Same with me. Phone came back after repair. I'm getting the same issue. Tried both soft factory reset and hard factory reset (via recovery mode) - doesn't fix it.
si...@gmail.com
Same kind of thing here. Battery got low. I think it was 5% and then the phone went off on restarting. The fingerprints scanner wasn't working and even though I can enter the enrolment process, it fails every time.
aj...@gmail.com
Google does not give a S**T about our problem. It won't be solved. A few days ago a made a factory reset which fixed the problem. The fingerprint is very slow but it is working again. Don't wait for an update because there won't be one.
tl...@gmail.com
Of course Google "gives a S**T". Why are you buying a phone from a company that you think does not? It will be solved and seems to be in December update list of fixes. Just wait for the update.
bl...@gmail.com
Ran out of power abruptly, now it does not remember any fingerprints and I can't register a new one
si...@gmail.com
Same issue as everyone else. Battery drained completely, after charge, fingerprint option not available and fingerprint registration always fails.
th...@gmail.com
Same issue for me after my battery died. I hope the Dec update fixes this. I don't want to do a factory reset............
se...@gmail.com
Same issue along with the zoomed out video calls - disappointed pixel fanboy
ma...@gmail.com
deleted
me...@jamal.io
Not fixed in new update.
ma...@gmail.com
Yup. This has not been fixed.
ro...@gmail.com
Same Error after the Dezember Update on Pixel 6. Fingerprint is still not working.
be...@gmail.com
Say it ain't so boss, I was looking forward to Monday just to find out I have to wait for January now?
gh...@gmail.com
Well, based on the above comments, super glad I returned this LEMON 3 weeks ago. Not good enough Google...
ke...@gmail.com
I thought December 5 update installed today was supposed to fix this issue? I still can't enroll a fingerprint.
SQ1D.211205.016.A1
SQ1D.211205.016.A1
de...@gmail.com
I got the update today and I still can't enroll a fingerprint
as...@gmail.com
Is there going to be a fix without a factory reset?
ol...@gmail.com
I hope this is a prank! Just updating now....
tr...@gmail.com
December update today, still an issue unfortunately.
pa...@gmail.com
Can't google see this big issue? How are a lot more people not experiencing this shitty bug? I am surprised that this is still not fixed in December update
[Deleted User] <[Deleted User]>
Agreed. It is crazy. I wrote to google store and Fi looking for guidance and they just offered to replace the phone, either unaware that this is a ubiquitous issue or pretending that it isn't. Never spent so much time troubleshooting a new phone, especially for such a basic and important feature that allows/prevents access to everything else. To late to return (despite brining up issue within return window) but will be trading in asap.
be...@gmail.com
Still not fixed after December update
ke...@gmail.com
There was a similar issue with face login on pixel 4. Only fix was to reset to factory default.
In this case it may be similar.. the key question is will the problem reoccur on a patched device or not?
I will have to take the plunge and try it , then immediately test what happens to the fingerprint enrollment after a battery drain. This will be the only way to validate whether the patch has fixed it or not
In this case it may be similar.. the key question is will the problem reoccur on a patched device or not?
I will have to take the plunge and try it , then immediately test what happens to the fingerprint enrollment after a battery drain. This will be the only way to validate whether the patch has fixed it or not
da...@gmail.com
To the commenter above thanks for taking one for the team! Please report back asap if it still happens after the december update. Thanks
tl...@gmail.com
still not working after the update. (Sideloaded)
I went on the chat support and decided to bite the bullet and do a factory reset. I then waited for the phone to die and the fingerprint sensor has continued to work.
I didn't try a factory reset before the December update so can't 100% say if the issue was solved by the update+factory reset or factory reset alone. I will let the phone die again to make sure it is definitely working properly
I went on the chat support and decided to bite the bullet and do a factory reset. I then waited for the phone to die and the fingerprint sensor has continued to work.
I didn't try a factory reset before the December update so can't 100% say if the issue was solved by the update+factory reset or factory reset alone. I will let the phone die again to make sure it is definitely working properly
jo...@gmail.com
This is also happening for me, Pixel 6 128GB.
tl...@gmail.com
Have installed the latest update (SQ1D.211205.016.A4 UK) can report it's still not accepting new fingerprints.
th...@gmail.com
Hi all, I just updated my phone and I still have this issue and can't register the fingerprints. It happened with my Pixel 6 last night when it drained its battery and then after restarting I finished the update but still the issue remains.
mo...@gmail.com
Got his feature on my Pixel 6 this weekend when I forgot to plug it in. Was hoping that December update would fix it, it didn't :(
bl...@gmail.com
I went with the factory reset and 2-3 hours of re-setting up my phone again, painful, but soon forgotten and resolved.
I'm not sure holding out will prove the successful, given Google are already offering new devices to those affected, though I hope they do fix it for everyone.
I'm not sure holding out will prove the successful, given Google are already offering new devices to those affected, though I hope they do fix it for everyone.
di...@gmail.com
Same issue - not been fixed with the December update - really annoying and frustrating.
ke...@gmail.com
Same issue, pixel 6. Lost prints after battery died, unable to enrol again now. Would rather not resort to factory resetting - what a hassle!
di...@gmail.com
Are there any updates to this issue? I had to send my Pixel 6 in for a power-related RMA. After getting it back, I am also getting the enrollment error. I have factory reset my device six times now and it still isn't working. When I contact support, their solution is for me to send it in for another RMA. I am hesitant to do this after all the issues I had the last time (FedEx lost it both to and from Google, Google had unexplained "delays" during the repair, Google broke it more than it was before, and now I can't get any help with the new issue they created). I've installed the December feature drop update (SQ1D.211205.017) and am still having the issue (even after a factory reset).
ke...@gmail.com
I'm curious...Is there is anyone out there who never ran into this issue (kept their phone from running out of battery), installed the December update, then had their phone drain completely, and the fingerprint sensor continues to work? I'm wondering if Google fixed the issue from happening in the first place with the December update, but for those who were already affected, the only way out is a reset...
se...@gmail.com
I've had this happen to me following a full discharge last night. Installing the latest update did not resolve and seemingly I am stuck doing a full reset.
se...@gmail.com
so far my experience has been the following:
- sideloaded December OTA
- issue still present
- factory reset
- fingerprint sensor working after the reset
- let the battery die twice, both times the fingerprint sensor worked after recharging the phone
so while the OTA update didn't directly solve the issue, it looks like after a factory reset the issue is not there the following times your phone battery dies. But this is just my experience on one device
- sideloaded December OTA
- issue still present
- factory reset
- fingerprint sensor working after the reset
- let the battery die twice, both times the fingerprint sensor worked after recharging the phone
so while the OTA update didn't directly solve the issue, it looks like after a factory reset the issue is not there the following times your phone battery dies. But this is just my experience on one device
sa...@gmail.com
I was so mad since 45 days so i did the factory reset that was a pain... Fingerprint works but its a shame from google to not do excuse to sell something who dont work. Its my last pixel
vi...@gmail.com
I have updated and done a factory reset, and fingerprint enrollment. After this I let the battery die and found the fingerprint login is still working.
Hopefully this is the last time it happened
Hopefully this is the last time it happened
em...@gmail.com
Shit happens. There has been help provided and it was known. Your option
was a factory reset. Sucks to do but it was an attempt. Coming on here
wasnt helping either with everyone whining about the same thing. If there
was help it got lost by the amount of complaining. If you're not happy with
your pixel, trade it in and get yourself an iPhone.
On Tue, Dec 14, 2021, 10:38 <buganizer-system@google.com> wrote:
was a factory reset. Sucks to do but it was an attempt. Coming on here
wasnt helping either with everyone whining about the same thing. If there
was help it got lost by the amount of complaining. If you're not happy with
your pixel, trade it in and get yourself an iPhone.
On Tue, Dec 14, 2021, 10:38 <buganizer-system@google.com> wrote:
lo...@gmail.com
Official response from Google above.. haha
em...@gmail.com
Just updated my pixel 6 and fingerprint still not working, I guess factory reset is the only option
dm...@gmail.com
Google support now advises not to factory rest your phone.
They told me last night that they are working on the issue.
It sucks but I'm thinking it's probs best to wait.
They told me last night that they are working on the issue.
It sucks but I'm thinking it's probs best to wait.
wa...@gmail.com
This thing is driving me crazy.
Even after the December update, the scanner has a detection rate of 5-6 out of 10. And the duration - if it works - is about 1.5 - 2 sec.
No Google certified bulletproof glass.
Fortunately, I still have my Pixel 5. This fingerprint scanner always works. Even with dirty fingers. And blazing fast. And reliable.
Who invented this non-functioning hipster crap? And sells this non-function as a security feature? Do you think we're stupid?
se...@gmail.com
Same problem. The newest update didn't help. Google - do something !
na...@gmail.com
returning the phone, such a disappointmnet
pr...@gmail.com
updated to 12.0.0 (SQ1D.211205.017, Dec 2021, US carriers) and am unable to enroll any fingers due to this bug
lo...@gmail.com
I can confirm that after I installed this update, it did not fix the issue. However, after I factory reset and let the battery die, I can still use the fingerprint unlock. So it would seem that they've fixed the issue, but only for those who didn't already trigger the problem.
Apparently somebody is saying Google is going to make a fix so everyone doesn't have to factory reset, but I didn't see a real source for that yet and I didn't want to wait. I'm happy with this solution now, sorry for those who will finally give up and reset though.
Apparently somebody is saying Google is going to make a fix so everyone doesn't have to factory reset, but I didn't see a real source for that yet and I didn't want to wait. I'm happy with this solution now, sorry for those who will finally give up and reset though.
su...@gmail.com
I have the same issue, the phone ran out of power and it can no longer enroll fingerprints. I just spent several days getting everything to work on my phone and factory reset isn't really an option for me. What do I do? This is so frustrating!
de...@gmail.com
Honestly, updating your phone to December update and then doing a factory reset is the ONLY option.
Yes, you could wait in vain for months for a patch from Google but it won't happen. You could send your phone back for a refund and buy an iPhone instead.
Or you can just endure the short term hardship, do a backup of everything and start from scratch.
Google has form on this issue , and the customer service track record isn't great. Just count the responses from Google on this thread.
Yes, you could wait in vain for months for a patch from Google but it won't happen. You could send your phone back for a refund and buy an iPhone instead.
Or you can just endure the short term hardship, do a backup of everything and start from scratch.
Google has form on this issue , and the customer service track record isn't great. Just count the responses from Google on this thread.
ax...@gmail.com
I did all of this but still having issues with the fingerprint reader.
I've been holding onto the Android ecosystem for too long. The terrible response from Google may be just enough to tip me over into the iPhone camp.
I've been holding onto the Android ecosystem for too long. The terrible response from Google may be just enough to tip me over into the iPhone camp.
so...@gmail.com
I can't believe this is a thing. The sensor was bad enough, way more frustrating than I thought it would be we I switched to 6. Now it's gone altogether and every app I just spent all week reinstalling and connecting to FP enroll is shot. Awful glitch in this matrix. Wish I knew about then when I got the phone, would have been far more judicious abt battery life.
hu...@gmail.com
Brand new pixle 6, and today the phone died, thus the finger print scanner now doesn't work!
Any news on the update, as I am only a few days into my contract in which I am still able to return the phone.
Any news on the update, as I am only a few days into my contract in which I am still able to return the phone.
hu...@gmail.com
The only way to fix it is with a factory reset after installing system updates. I ended up factory resetting as well.
ol...@gmail.com
Faced the same issue today. Factory reset was the only fix that worked
se...@gmail.com
Happened today. Phone died. Turned it back on and fingerprint was gone and can't set new one. Please fix :( Resetting sucks
ro...@gmail.com
Happened to me too. The pixel 6 pro battery died and the fingerprint was gone. I am trying not to do a factory reset here..
ro...@gmail.com
The pixel 6 pro battery died and the fingerprint was gone. I am trying not to do a factory reset here..
ty...@gmail.com
Same issue on latest releas.
se...@gmail.com
Yup. Same here on a Pixel 6. What an annoying bug.
wa...@gmail.com
Confirming I'm experiencing this with the Pixel 6. I let the battery die last night, and when I turned on the phone this morning, all fingerprints were erased and I'm unable to enroll new ones.
ma...@googlemail.com
Same here Pixel 6 is there an Update from Google or an anouncement yet?
mr...@gmail.com
I am having the same issue with my Pixel 6. Mine popped up at a different time. My device froze and crashed then reboot on its own. After I had lost my finger prints and can no longer enroll new ones. The device was sitting at around 80% battery nat the time.
jo...@gmail.com
Similar issue on Pixel 6 - phone is brand new and when I try to set up fingerprint it immediately pops up an error: "Enrollment was not completed - Can't use fingerprint sensor. Visit a repair provider."
eo...@gmail.com
I'm having the same problem. Can someone do something about it?
lo...@gmail.com
This issue just happened to me. What is the solution right now?
wc...@gmail.com
Same issue as reported above.
th...@gmail.com
Same issue pixel 6 not pro
mo...@gmail.com
Same as above (insert eyeroll here).
Phone died and now it's become my problem too.
Phone died and now it's become my problem too.
ad...@ctclc.edu
Same issue.
ga...@gmail.com
I can't believe something like this hasn't been fixed. Not everyone can Factory Reset on the fly MFA is a pain to reconfigure
ga...@gmail.com
RMA'd 6 Pro that had a defective screen, device was returned with a defective fingerprint sensor.
go...@gmail.com
It's not just an issue of the 5 pro it's for the normal 6 too. After 1.5month I would of expected more then a factory reset as solution when I buy a the top of the line phone on the market?
jo...@gmail.com
"unable to enroll... Blahblah broken ass phone Google hates you"
I'm having the issue on my pixel 6. When it was working I didn't experience issues with fingerprint unlock. But it stopped working randomly and fails evertime I try to setup a new fingerprint.
That being said I love the pixel and will wait for an update because I like the abuse.
I'm having the issue on my pixel 6. When it was working I didn't experience issues with fingerprint unlock. But it stopped working randomly and fails evertime I try to setup a new fingerprint.
That being said I love the pixel and will wait for an update because I like the abuse.
ja...@gmail.com
Comment has been deleted.
wa...@gmail.com
Got a new Pixel 6. Week later, touchscreen died. After another week of haggling with Google support, had to take it somewhere to get screen replaced. Now fingerprint doesn't work. I've been a strong Google advocate for a long time, but this experience has made me regret it. Rest of my family has iPhones, and I'm feeling pretty dumb right now.
hp...@gmail.com
There have also been confirmed cases where even with the December update, if you factory reset your phone it is still not guaranteed the fingerprint enrollment will work..... this is getting beyond absurd.
ma...@gmail.com
I broke the screen on my Pixel 6, had it replaced at a Google certified repairer and when I got it back I get the fingerprint enrollment problem. Have tried a factory reset but still doesn't sort it! Going to try another reset as luckily I hadn't sold my Pixel 4 XL so I have a backup phone.
COME ON GOOGLE, FIX IT!
COME ON GOOGLE, FIX IT!
az...@gmail.com
I have the same issue as well! My battery died and now my finger printer scanner will not work. I recharged it fully. No dice.
vo...@gmail.com
Same for me!!! Ridiculous! I was always with apple and now that I try Google my phone get ridiculous bugs like this ! It's been more than a month wtf Google !!!
vo...@gmail.com
Same here. My phone has actually died a couple of times since I got it with no issues in the fingerprint front. When it drained yesterday though, that broke the fingerprint unlock.
la...@gmail.com
Wow they didn't even switch the ticket to "in Prod" ! I hate to say it guy's but I think we won't see a fix in the January update as well. We need to spread the word about this behaviour on social media maybe then they start listening! Nice Flagship Google thanks for nothing.
di...@googlemail.com
Same problem, got this phone a week ago, battery drained and now the fingerprint won't work. When will there be a fix? Not interested in doing a factory reset it's a hassle. Maybe it's time to try an iphone.
la...@gmail.com
Why don't you all just suck it up and do a factory reset. It worked for me, and it took an hour to sort most bits. It's the only way to fix this. I've done it and no issues since.
ga...@gmail.com
I did a factory reset and still having problems. So now what?
ra...@gmail.com
#230 - I find a factory reset results in a lot of apps losing data. Going through all my apps and figuring out which ones require a backup of either the appdata folder, or have some backup function, is frustrating. I also find "moving to a new phone" much easier than a factory reset. The other workaround - entering my PIN - is easier to deal with than a factory reset.
jo...@gmail.com
Same issue, Pixel 6. I fear a factory reset would only be a temporary fix if this happens each time the phone is completely discharged. I must also agree that factory resets are a pain when you have a large number of apps you have to re-login to, each with different passwords.
Eagerly awaiting a fix :) Love you, Google!
Eagerly awaiting a fix :) Love you, Google!
sn...@gmail.com
I have the same issue with the fingerprint sensor. What happened with me was the phone was working just fine, suddenly it got frozen for more than 15 minutes. I had to press and hold both the power button and volume up button, where the phone made restart. That is when the fingerprint sensor stopped working.
What to do? Without doing factory reset.
Please help.
What to do? Without doing factory reset.
Please help.
ky...@gmail.com
Having the same problem Google please find a fix for this in the next updated so we can just update dnsd get the features we paid for back. Thanks.
an...@gmail.com
Same for me. Can't use finger reader. Wtf?
ol...@gmail.com
Same issue. Cannot enroll fingerprint after drained battery
ol...@gmail.com
same for me.
Google, please fix this issue asap.
Google, please fix this issue asap.
st...@gmail.com
Same issue
ra...@gmail.com
I have a slightly different issue. Im unable to set up the finger print itself. I have factory reset multiple times. No luck. any one experience this?
ic...@gmail.com
Fuck you Google! Pixel 6 has been the worst phone experience of my life. My phone shut down when the battery was still showing 15% and after restart my fingerprints are deleted and cannot register it again. What a piece of garbage aland you greedy bastards didn't even test your shitty phone?! I will never ever support Google cause it is not just a terrible product but horrible customer service. Oh your battery died at 15%? Sorry! Oh your fingerprint scanner is dead? Yeah WE KNOW about it and you HAVE TO FACTORY RESET AND LOSE EVERYTHING TO FIX IT. Screw you Google, you are bunch of overpaid below average techies and no wonder everyone hates you the most
bu...@gmail.com
In case anyone has come here for "updates" I chatted with someone on support for about half an hour yesterday and he made it sound like they had no intentions at present of fixing this issue (sans factory reset, ofc). I'm about to return my phone and get one from somewhere else, first the boot loop shit with my old phone, now this... Come on Google, do better.
ac...@gmail.com
Why is this problem still unsolved?
It's been almost two months since this issue was reported.
Google should explain the situation.
It's been almost two months since this issue was reported.
Google should explain the situation.
ti...@gmail.com
Begrudgingly did a factory reset. ITS WORKING AGAIN. FOR NOW...
Did backups on everything first but it was still 20 minutes of logging into various accounts.
Did backups on everything first but it was still 20 minutes of logging into various accounts.
ca...@gmail.com
How do I return my phone for a full refund as this is not fixed yet? What are the steps to take ?
ci...@gmail.com
Google, explain!
ja...@gmail.com
Google Support has told me to go to UBreakIFix or Verizon
What a joke at this point.
What a joke at this point.
ja...@gmail.com
My visit to UBreakFix a week ago was a joke. They told me the phone was too new for them to know how to fix it. This is just getting stupid.
ja...@gmail.com
Honestly, this is just comedic relief at this point I guess.
de...@gmail.com
Hello, I also am having this issue. Only just got my Pixel 6 & haven't been impressed at all for a number of reasons. Former Pixel 3XL & was expecting big improvements in this newer model, sadly not.
pa...@gmail.com
Hello All
Does anyone in this thread has any email ID for escalating this issue?.
Google support guys are just moving around to get the warranty time get
over so that they do not have to replace the device. I am behind this issue
with Google support team from last 2 months. It's disgusting and utter
failure from Google.
On Thu, Dec 30, 2021, 07:58 <buganizer-system@google.com> wrote:
Does anyone in this thread has any email ID for escalating this issue?.
Google support guys are just moving around to get the warranty time get
over so that they do not have to replace the device. I am behind this issue
with Google support team from last 2 months. It's disgusting and utter
failure from Google.
On Thu, Dec 30, 2021, 07:58 <buganizer-system@google.com> wrote:
ad...@ctclc.edu
If you want to help get a resolution out of Google - which I think if you're getting this message you do - contact support: https://support.google.com/pixelphone/answer/7109524
Then, if you have no resolution, file a warranty claim. You can ask Support to do this in the same chat. The warranty does not cover software bugs, but in this scenario a piece of hardware has failed due to some defect in how this phone was built. Simply request a warranty returng.co/warrantyclaim on the basis that a piece of hardware is not working. You do not need to suggest why it is not working, or whatever is going on. Keep your claim simple, and focus on what is not working.
Then, if you have no resolution, file a warranty claim. You can ask Support to do this in the same chat. The warranty does not cover software bugs, but in this scenario a piece of hardware has failed due to some defect in how this phone was built. Simply request a warranty return
sc...@gmail.com
Comment has been deleted.
mg...@gmail.com
#Pixel6 Factory reset + December update (SQ1D.211205.016.A4) didn’t work! still having the issue: “Enrolment was not completed. #Fingerprint enrolment didn’t work” + “System UI isn’t responding”.
Many users impacted, when are you doing a global product #recall? We need solutions NOW!
Many users impacted, when are you doing a global product #recall? We need solutions NOW!
tl...@gmail.com
Why there no official response from Google??
pa...@gmail.com
Facing the same issue, I have apps which are authenticated by fingerprint. Need fix asap
ve...@google.com
Accidentally dropped my phone, screen cracked. Contact Asurion who sent out UbreakIfix repair van. New screen and now I can't use the fingerprint sensor. I also tried the calibration tool, still no luck. Enrollment error like everyone else.
sh...@gmail.com
Same issue on my Pixel 6. My phone wasn't never completely discharged. But still had the same issue.
Really disappointed.
Really disappointed.
kr...@gmail.com
Same issue mine keeps saying fingerprint enrollment not complete please try again. It's been 30 days since my fingerprint sensor worked this is ridiculous
na...@gmail.com
Same issue with Pixel 6 pro. Fingerprint sensor disabled after the battery died and the fingerprint enrollment fails. I'm shocked to see this issue has been logged in November and still hasn't been fixed. I wish I could return the phone and get a refund.
ol...@gmail.com
Same issue. Phone died, lost fingerprint, can't enroll. For a flagship phone this is ridiculous.
bk...@gmail.com
Same issue. Haven't logged it. Can't enroll fingerprint and ask fingerprints wiped after phone died.
tl...@gmail.com
First off
zu...@gmail.com
'Yeah maybe we screwed up, but at least our engineers know how to reverse binary tree' :D
zu...@gmail.com
Same issue here, pretty crazy there's no acknowledgement from Google...
gt...@gmail.com
Any luck ? More than a month with this issue.. makes no sense.
re...@gmail.com
Same thing here.
Should we do some public noise?
El mar, 4 de ene. de 2022 6:34 a. m., <buganizer-system@google.com>
escribió:
Should we do some public noise?
El mar, 4 de ene. de 2022 6:34 a. m., <buganizer-system@google.com>
escribió:
za...@gmail.com
deleted
ra...@gmail.com
Can't believe this still isn't fixed, 2 months ago I had a whole 2 days of the phone with a functioning fingerprint scanner, it then would not work or re-enrol after it ran out of charge. No idea how this slipped through the pre sign off tests? Has anyone in the UK managed to receive a new phone under warranty? I can imagine that would be easier to set up than a full factory reset - as my old pixel 3 is no longer up to date...
so...@gmail.com
Same problem, can't enroll a fingerprint again. Glad I at least know why it happened but I refuse to reset my phone over something so stupid. Makes my bank login super annoying now.
ho...@gmail.com
Same issue here. copy/pase from above my exact sentiment: "...I refuse to reset my phone over something so stupid. Makes my bank login super annoying now."
Any idea if it will be fixed on the next update [I am on Nov 5th update]? Thanks.
Any idea if it will be fixed on the next update [I am on Nov 5th update]? Thanks.
ta...@gmail.com
There's no information from Google at this time about the next update. It doesn't seem to be in the December update coming later this month, but they could add more into that one. There isn't any information from Google in this tracker. To me, it seems like it's not getting fixed in the next update.
ez...@gmail.com
Google!!!!!!!!!!!
when will you address this!!!!!!!!!!!!!
when will you address this!!!!!!!!!!!!!
ra...@gmail.com
Devs are ignoring this one. We all got broken phones and they don't care.
ol...@gmail.com
Same issue here.
Plugged in to charge overnight with 30% battery left and woke up to a broken fingerprint scanner.
Nothing working and not allowing me to register a fingerprint.
Please fix this ASAP as this has been ongoing for months already!
Plugged in to charge overnight with 30% battery left and woke up to a broken fingerprint scanner.
Nothing working and not allowing me to register a fingerprint.
Please fix this ASAP as this has been ongoing for months already!
ka...@gmail.com
This is incredibly frustrating, has been going on for 2+ months now!
gc...@gmail.com
Same here, shutdown with about 6% battery left and then no fingerprint sensor after restart, please fix asap
al...@gmail.com
Is this even legal? can we not take a legal action against google? faulty phones and they have been ignoring us for the last 2+ months!
ol...@gmail.com
I have the same issue and would prefer not to wipe my phone.
mg...@gmail.com
Reporting same issue. Started with battery reaching 5% a few days ago, phone then shutdown, after charging and starting up the phone I found all my fingerprints deleted and now get a "fingerprint enrollment not completed" error when trying to add a new fingerprint.
jo...@gmail.com
Same issue here. Please fix this bug ASAP.
cz...@gmail.com
When my Pixel 6 fully discharges I charge it to around 20-30% before turning it on, and the issue doesn't appear. Though my unit might be unaffected by this in the first place.
ge...@gmail.com
Pixel 6 and Have exactly this issue, battery ran out and now fingerprint reader doesn't work or let me add new finger prints.
ra...@gmail.com
After seeing so many reports and my own fingerprint issues AFTER doing a factory reset, I sent my Pixel back for a full refund. If Google ever fixes the issue I would love to purchase again. But right now, the radio silence from Google and the lack of customer support staff was too deafening to ignore
ko...@gmail.com
Please fix issue. Phone shut off from dead battery, cannot enroll fingerprint now. Massive functionality issue that should be a high priority for Google, IMO. Something as simple as your phone dying should not drastically alter usability.
ra...@gmail.com
Comment has been deleted.
ra...@gmail.com
same issue. battery drained. now fingerprint is no longer working. cannot register new fingerprints
tl...@gmail.com
Same. As every other complaint. Battery drained. Fingerprint sensor quit
working. Pixel 6 pro won't accept new fingerprint registration. Build
number attached.
Sabrina McKinney
3182189143
On Mon, Jan 10, 2022, 08:00 <buganizer-system@google.com> wrote:
working. Pixel 6 pro won't accept new fingerprint registration. Build
number attached.
Sabrina McKinney
3182189143
On Mon, Jan 10, 2022, 08:00 <buganizer-system@google.com> wrote:
ja...@gmail.com
Same Issue.
Pixel 6 Pro.
Set Up Fingerprint when first got the phone, then let the battery die, now I cannot enroll my fingerprint.
Pixel 6 Pro.
Set Up Fingerprint when first got the phone, then let the battery die, now I cannot enroll my fingerprint.
mh...@gmail.com
#279, yes there is legal action. It is called a class action lawsuit. Same thing happened with the Nexus 6p and its battery and boot loop issues.
I just started having the same issue last night when my phone ran out of battery on me. Just starting my troubleshooting, but based on previous comments, not entirely hopeful there is a non destructive (aka factory reset) option...
I just started having the same issue last night when my phone ran out of battery on me. Just starting my troubleshooting, but based on previous comments, not entirely hopeful there is a non destructive (aka factory reset) option...
ma...@gmail.com
Same issue with Pixel 6 Pro. Battery ran out and ginger print reader no longer registers or works. Please, don't make me do a factory test.... Would it help if I said "Pretty please?"
ma...@gmail.com
Same issue. After running the battery all the way down fingerprint was disabled and saved fingerprint was gone. Won't let me re-enroll. Hope this gets fixed soon
ab...@gmail.com
Same problem with my pixel 6
ch...@gmail.com
Same after netflix app crashed and restarted phone at about 20% battery, pixel 6 pro.
wa...@gmail.com
Same issue on Pixel 6 Pro. Ran down battery to 0%, my saved fingerprints vanished, now unable to re-add them.
ol...@gmail.com
Same issue with my Pixel 6. Can't use any other app that supports biometric authentication. Can't remember all the passwords, this has become a huge hassle. Thinking of returning, was a Samsung guy but took a leap of faith and went for Pixel.
jo...@gmail.com
Historically I've always had Samsung devices, but I was lured by the Pixel 6. Today the battery drained all the way, fingerprints are wiped and I can't set up new ones, and then I discover that this lovely issue has been ongoing for months. FML! Great way to create repeat customers, Google.
ra...@gmail.com
I also face the same issue finger enrollment not happening after battery died out and finger unlock gone.
Pls help with some solution, You are Google. If you can't solve, why will people Google???
Pls help with some solution, You are Google. If you can't solve, why will people Google???
fr...@gmail.com
Pixel 6 Pro here. Didn't even have low battery for this to bug to trigger. The Phone UI went non-responsive. Rebooted the phone then I haven't been able to use the Fingerprint reader since and it wont let me enroll again.
ly...@gmail.com
jo...@gmail.com
This issue just happened to me last night on my Pixel 6. The battery has fully drained before and fingerprint enrollment wasn't affected. But it finally happened last night. The only solution from Google Support, as others have said, was to factory reset my device. I'm honestly extremely disappointed with this phone. I should have saved the money I spent on it and put it towards a different device...
lo...@gmail.com
Same here. Phone crashed with enough battery left. After rebooting fingerprint is no longer working.
ol...@gmail.com
same issue please please please upgrade priority
ja...@gmail.com
I had the same issue. I guess there's no way fix yet...
ad...@gmail.com
My phone died then seemed to try to update with 1% battery killed the battery then I waited until I had more charge to restart again.
Now I have no finger print and enrollment is broken.
Now I have no finger print and enrollment is broken.
ra...@gmail.com
same issue and now i can no longer open my bank account app it always crashes as it uses the Fingerprint to unlock
ra...@gmail.com
Same issue, factory reset doesn't help
ja...@gmail.com
Same issue here, battery ran out and no more fingerprints. I'm back to swipe pattern...so much for"enhanced security". Wish I still had my pixel 4xl with facial recognition
tl...@gmail.com
This is getting ridiculous! I recommend this phone to a friend, he just had this happen randomly with half charge. Found this and see it's been ongoing for more than 2 months. Like what are they doing? Does this not seem like a priority to them? Glad I haven't upgraded my pixel 5, looks like I won't be getting a pixel again if google is this slow at fixing such a major bug.
pa...@gmail.com
I just tried enrolling the fingerprint after the January update and no luck again. Not fixed. I guess now I'll have to reset the phone.
ly...@gmail.com
Same issue. January security update doesn't fix. :/
[Deleted User] <[Deleted User]>
Not fixed in January update here either.
The silence from Google is deafening.
The silence from Google is deafening.
[Deleted User] <[Deleted User]>
Spoke to Google "support". Factory reset or bust.
No fix incoming.
No fix incoming.
[Deleted User] <[Deleted User]>
Same issue here. Very frustrated.
[Deleted User] <[Deleted User]>
Not fixed in January update here either!
ja...@gmail.com
Same here ...
ma...@gmail.com
My Pixel 6 Pro was left unplugged and completely discharged overnight. I plugged the device in then and fully charged it to 100% before turning it on. The fingerprint sensor still works for me. Lucky me, but Google really needs to fix this urgently.
ma...@gmail.com
Same issue here. Absolutely socking !!!
da...@gmail.com
Comment has been deleted.
da...@gmail.com
The issue remains even after the January update.
jj...@gmail.com
Just installed January update, first thing I did was go to fingerprint, and it failed in the same fashion.
F*cking incredible.
F*cking incredible.
jj...@gmail.com
The January update did not restore my fingerprint.
da...@gmail.com
Comment has been deleted.
ia...@gmail.com
As mentioned earlier, after waiting for so long for the January update, it didn't fix the issue.
How can you ignore so many people with such a severe issue? Have you even looked up how many phones you sold encountered this issue?
The most ironic part is that you keep targeting me for Google-Pay advertisements but I have no convinient way to lock and unlock my phone for Google Pay to work!
This is beyond me...
How can you ignore so many people with such a severe issue? Have you even looked up how many phones you sold encountered this issue?
The most ironic part is that you keep targeting me for Google-Pay advertisements but I have no convinient way to lock and unlock my phone for Google Pay to work!
This is beyond me...
ia...@gmail.com
This is extremely inconvenient. Logging into my banking apps and Google Pay take so much longer and it makes my phone a lot less secure. Please fix this.
se...@gmail.com
Hey Google - a factory reset is a royal pain for some. MFA enrollments (10+ for me) get invalidated. It can and will take many hours to re-enroll. Please provide a solution that does not require wiping the entire phone! The Jan update didn't help.
lo...@gmail.com
Same issue. Didn't run battery down, was 20% put on charger and when I woke up fingerprint reader wouldn't login and wouldn't reregister. Same errors as mentioned above. Not looking to factory reset as that is a major time sink for how many tokens need to be manually reinstalled.
ra...@gmail.com
Still having this issue despite the January update...this is very disappointing. I cant believe this is how they prioritize a critical issue like this. I cannot log into critical apps on my phone because it requires finger prints.
ni...@gmail.com
Pixel 6 T-Mobile. Finally got the January update and fingerprint works in apps and unlocking but not from always on display. Developer options not enabled. 4a 5G works flawless same setups on both phones.
ra...@gmail.com
A friend of mine updated his P6 yesterday to the January update. Today it ran out of battery and he has the same problem with the fingerprint enrollment not working despite having the January update. And yes it work yesterday. That's absolutely crazy.
See his Reddit comment here:
https://www.reddit.com/r/GooglePixel/comments/s4id3u/fingerprint_enrollment_failure_january_update/hssc32m/
Hope we can make some noise about that!!!
See his Reddit comment here:
Hope we can make some noise about that!!!
ac...@gmail.com
same issue here, Pixel 6 Pro, overheated and no longer able to enroll fingerprint scanner
ro...@gmail.com
Same issue. The fingerprint scanner is generally appalling too. Totally ruins a brilliant phone. Sort it out Google.
ra...@itbhu.ac.in
Happened to me yesterday. This is absolutely ridiculous.
jo...@gmail.com
Facing the same issue. Google just produced a failure phone. . 650 euros down the drain!!!
mu...@gmail.com
Same issue. Google's really lost its way
mi...@gmail.com
I've had the issue, had to factory reset my device, and then yesterday after the January update the battery died again but the fingerprint sensor still works
mi...@gmail.com
Had to do a factory reset as well, nothing else helped ...
ne...@gmail.com
Is there a way I can return this phone? After having this issue for 2 months and not being fixed in the Jan update is disheartening. Making me seriously regret buying the Pixel
ne...@gmail.com
Google, fix this NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
di...@gmail.com
176 stars, come on everyone, star this item, top left next to - Fingerprint Enrollment Failure on latest Security Update - Pixel 6 Pro
no...@gmail.com
So annoying!!! 3 months with my pixel 6 and still not fixed? Tuned in my pixel 5, now I wish they could return it...
ol...@gmail.com
stared
@everyone, please star this thread.
Google, FIX IT NOW!!!!!!!!!!!!!!!!!!!
@everyone, please star this thread.
Google, FIX IT NOW!!!!!!!!!!!!!!!!!!!
bl...@gmail.com
Fix it Now!!!!!! For crying out loud, I am not resetting my phone only because your programmers are lazy...
tg...@gmail.com
I gave up the fix and did factory reset yesterday. P6P is the worst phone I have ever had.
sw...@gmail.com
Google!!!!!!!!
FIX THIS NOW!
FIX THIS NOW!
ch...@gmail.com
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
FIX this NOW
ma...@gmail.com
Is there any timeline for a fix????? I'm starting the process of returning the phone tomorrow. It's nonfunctional.
nu...@gmail.com
Adding to the list.
Phone ran out of battery last night and now the fingerprint is nonfunctional.
Kind of dumb, as this fingerprint is a key feature for security...
Phone ran out of battery last night and now the fingerprint is nonfunctional.
Kind of dumb, as this fingerprint is a key feature for security...
bu...@gmail.com
Adding to the list.
I lost the feature while loading the battery. Few minutes after plug in (at about 60% battery level), the phone rebooted itself the the fingerprint sensor was gone.
Applied the January patch but it didn't help.
The sensor is gone, and I keep on getting enrollment error message while trying to register fingerprints.
I lost the feature while loading the battery. Few minutes after plug in (at about 60% battery level), the phone rebooted itself the the fingerprint sensor was gone.
Applied the January patch but it didn't help.
The sensor is gone, and I keep on getting enrollment error message while trying to register fingerprints.
rx...@gmail.com
I did the update and still can not save fingerprint. This is ridiculous.
el...@gmail.com
The update did not fix the fingerprint enrollment for me either
b....@googlemail.com
Same issue
Google please wake up an address this issue
Google please wake up an address this issue
be...@gmail.com
I just had the same happen to me
jd...@gmail.com
Last night my power ran down to 0% and now the fingerprints have been deleted and can't create new prints
ar...@gmail.com
Had this issue for a month now. Been patiently waiting for a resolution. This is upsetting 😞
de...@gmail.com
Same issue here. Latest January update. Cannot use fingerprint.
Do not want to factory reset.
Do not want to factory reset.
cy...@gmail.com
same here and it wasnt caused by the battery drain. I can´t factory reset because I would have to go to work to setup a few VPN/Authentication tools from the office which is closed.
ad...@google.com
Similar issue for me. Phone randomly turned off by itself with plenty of charge left. Once it turned back on, fingerprint unlock/enrollment broken in the same way as everyone else here.
ar...@gmail.com
Fingerprint unlock also broken for me. January update did not fix.
I have over a hundred apps and no wish to do a factory reset.
Google please fix this.
I have over a hundred apps and no wish to do a factory reset.
Google please fix this.
Description
What type of Android issue is this? User Interface, Display, or Rendering issue
When did this happen? Oct 23, 2022 10:43 PM GMT-05:00
What steps would let us observe this issue?
What did you expect to happen? Smooth scrolling following the motion of my finger
What actually happened? The content being scrolled skips a small amount forward or backwards very rapidly and inconsistently as it follows my touch.
How often has this happened? Frequently
What was the effect of this issue on your device usage, such as lost time or work? Slight
Additional comments No case or screen protector was in use during this and no peripherals were connected. Also this happens far more often when touching the screen with a larger amount of my finger versus just the tip.
Debugging information Google Play services com.google.android.gms Version 224154044 (22.41.54 (190400-480983278)) System App (Updated)
Android System WebView com.google.android.webview Version 524912634 (106.0.5249.126) System App (Updated)
Network operator: AT&T SIM operator: AT&T
Filed by Android Beta Feedback. Version (Updated): 2.29-betterbug.external_20220914a_RC01 To learn more about our feedback process, please visithttps://developer.android.com/preview/feedback#feedback-app .