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us...@chainsys.com
Hello,
To assist us in conducting thorough investigation, we kindly request your cooperation in providing the following information regarding the reported issue:
- Has this scenario ever worked as expected in the past?
- Do you see this issue constantly or intermittently ?
- If this issue is seen intermittently, then how often do you observe this issue ? Is there any specific scenario or time at which this issue is observed ?
- To help us understand the issue better, please provide detailed steps to reliably reproduce the problem.
- It would be greatly helpful if you could attach screenshots of the output related to this issue.
Your cooperation in providing these details will enable us to dive deeper into the matter and work towards a prompt resolution. We appreciate your assistance and look forward to resolving this issue for you.
Thank you for your understanding and cooperation.
Description
I’m using Form Parser v2.0 and I have a section where I include a long text and this is scanned as two parts in Text Data. Additionally, I created a case with the Support Team and the workaround provided was to use a high resolution image instead of the PDF file.
What you expected to happen:
I expect that the text I am inserting it would be scanned in one part instead of two. Additionally, implementing the workaround provided by the Support Team is not a permanent solution for this issue and using an image is not feasible for us.