Improve the error returned when access is denied to an unsupported service through Restricted VIP [328393150]

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Feature Request

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Description

ra...@google.com

created issue #1

Mar 6, 2024 12:46PM

Currently, if a customer tries to access a non VPC SC supported service through Restricted VIP, they get the error below[1].

That leads customers to chase around for what permissions they might be missing, while in fact the issue has nothing to do with permissions. It's rather trying to access an unsupported service through restricted VIP.

[1]: ERROR: (gcloud.app.services.list) User [ does not have permission to access apps instance ] (or it may not exist): <!DOCTYPE html>

<html lang=en> <meta charset=utf-8> <meta name=viewport content="initial-scale=1, minimum-scale=1, width=device-width"> <title>Error 403 (Forbidden)!!1</title> <style> *{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* > body{background:url(//www.google.com/images/errors/robot.png) 100% 5px no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}ins{color:#777;text-decoration:none}a img{border:0}@media screen and (max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/branding/googlelogo/1x/googlelogo_color_150x54dp.png) no-repeat;margin-left:-5px}@media only screen and (min-resolution:192dpi){ #logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat 0% 0%/100% 100%;-moz-border-image:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) 0}}@media only screen and (-webkit-min-device-pixel-ratio:2){ #logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat;-webkit-background-size:100% 100%}}#logo{display:inline-block;height:54px;width:150px} </style> <a href=//www.google.com/><span id=logo aria-label=Google></span></a> <p><b>403.</b> <ins>That's an error.</ins> <p>Your client does not have permission to get URL <code>/v1/apps/***/services</code> from this server. <ins>That's all we know.</ins>

What you would like to accomplish:

Error response message change in order for the customer to understand where the issue actually is.

If applicable, reasons why alternative solutions are not sufficient:

Current error message is misleading.

Comments

ka...@google.com <ka...@google.com> Mar 7, 2024 04:11AM

Reassigned to dh...@google.com.

dh...@google.com <dh...@google.com> #2Mar 7, 2024 05:53AM

Reassigned to gc...@google.com.

Hello,

Thank you for reaching out to us with your request.

We have duly noted your feedback and will thoroughly validate it. While we cannot provide an estimated time of implementation or guarantee the fulfillment of the issue, please be assured that your input is highly valued. Your feedback enables us to enhance our products and services.

We appreciate your continued trust and support in improving our Google Cloud Platform products. In case you want to report a new issue, Please do not hesitate to create a new issue on the Issue Tracker providing a detailed description of your issue.

Once again, we sincerely appreciate your valuable feedback. Thank you for your understanding and collaboration.

Thanks & Regards,
Ashalatha
Google Cloud Support

Issue 328393150

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Comments

ka...@google.com <ka...@google.com> Mar 7, 2024 04:11AM

dh...@google.com <dh...@google.com> #2Mar 7, 2024 05:53AM

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