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jo...@outboundlegal.com
Hello,
To assist us in conducting thorough investigation, we kindly request your cooperation in providing the following information regarding the reported issue:
- Has this scenario ever worked as expected in the past?
- Do you see this issue constantly or intermittently ?
- If this issue is seen intermittently, then how often do you observe this issue ? Is there any specific scenario or time at which this issue is observed ?
- To help us understand the issue better, please provide detailed steps to reliably reproduce the problem.
- It would be greatly helpful if you could attach screenshots of the output related to this issue.
Your cooperation in providing these details will enable us to dive deeper into the matter and work towards a prompt resolution. We appreciate your assistance and look forward to resolving this issue for you.
Thank you for your understanding and cooperation.
Description
Process documents with a Custom Model Processor "njtr1-keyFields" through Document AI (Custom Document Extractor). However when this happens the customer is having an error code 13.
Problem you have encountered:
Error code 13
[1] "error": {
"code": 13,
"message": "Internal error encountered.",
"details": []
}
What you expected to happen:
To be able to process Documents with fixed layouts using the custom model "njtr1-keyFields" processor.
Steps to reproduce:
Have a trained template model and try to process a document with fixed layouts.
Other information (workarounds you have tried, documentation consulted, etc):
A workaround should be to change the format of the documents that need to be processed.