IssueTracker

Problem you have encountered:

Dialogflow returns an empty list of conversations, without responses, however there are conversations in the agent.

I´ve developed a chatbot with dialogflow in the console and now I need to get the conversations. When I try to get the list of conversations inside the agent using the Python Client Library I don´t get any error but also any data. The iterable seems to be empty. The agent is in the global region, the Log Interactions to Google Cloud option in Settings section is set to on and I can see and download conversations in the log.

I have no authentication issue because I can get the list of intents and run other methods without error. I´m using the sample code in the google documentation with some changes:

What you expected to happen:

I should get a list with the IDs of the conversations in the Agent.

My strategy is to get the list of conversations (list_conversations method) in a first step and then get each conversation with get_conversation.

Steps to reproduce:

from google.cloud import dialogflow_v2

# Create a client
client = dialogflow_v2.ConversationsClient()

# Initialize request argument(s)
parent = "projects/agen-test-xfrc/locations/global" # same result using "projects/agen-test-xfrc"
filter = "(lifecycle_state = OPEN OR lifecycle_state = CLOSED)" # same result without the filter.

request = dialogflow_v2.ListConversationsRequest(
    parent=parent,filter = filter,
)

# Make the request
page_result = client.list_conversations(request=request)

# Handle the response
for response in page_result:
    print(response)

Other information (workarounds you have tried, documentation consulted, etc):

I´ve tried a lot of strategies without positive result:

• As you can see, I´ve forced the filter to retrieve all the conversations, but the filter has no effect, it isn´t the cause.
• I´ve also tryed with the async client because maybe there were a long running but I get also empty responses. Anyway, I haven´t never received a long running error.
• Chat with the agent and re train the agent previosuly to run the code.
• Export - import the agent in another region.
• Altough it´s not necessary being the agent in the global region, I´ve inserted the endpoint for the global region in the Client Options. It doesn´t solve it either.
• to get the conversation list forcing the transport property (transport='grpc' or transport='rest'),
• without filter
• using the v2beta1 API

I always keep getting an empty response.

Any suggestion would be appreciated, I´m struggling and stuck with this for more than 2 months.

Thanks in advance.