Assigned
Status Update
No update yet.
Comments
pu...@google.com
je...@google.com
Hello,
To assist us in conducting thorough investigation, we kindly request your cooperation in providing the following information regarding the reported issue:
- Has this scenario ever worked as expected in the past?
- Do you see this issue constantly or intermittently ?
- If this issue is seen intermittently, then how often do you observe this issue ? Is there any specific scenario or time at which this issue is observed ?
- To help us understand the issue better, please provide detailed steps to reliably reproduce the problem.
- It would be greatly helpful if you could attach screenshots of the output related to this issue.
Your cooperation in providing these details will enable us to dive deeper into the matter and work towards a prompt resolution. We appreciate your assistance and look forward to resolving this issue for you.
Thank you for your understanding and cooperation.
Description
Problem you have encountered: The customer is observing performance issues with Document AI Processors. There are significant delays and inconsistent processing times for the same document, even with pre-trained processors like the US Driver License Processor (ranging from 2 to 15 seconds). This is causing problems in the document processing workflow and they are requesting an investigation into the root cause of the latency and inconsistency.
What you expected to happen: The customer wants to know the root cause of this latency and inconsistency.