Calls frequently going silent / drops [354086106]

Fixed

Bug

Platform

Status Update

No update yet.

Description

fa...@gmail.com

created issue #1

Jul 19, 2024 06:04AM

What

User experience

What type of Android issue is this?
Calls / Voice / Mobile Network

What steps would let us observe this issue?

Start a phone call, either by calling or being called.
Phone calls are now unusable on Beta 4. Frequently the sound from the other person will drop out for about 10 seconds before resuming. This happens regularly.

What did you expect to happen?
Phone that makes phone calls?

What actually happened?
Ordinary phone calls unusable. Had to move to WhatsApp

What was the effect of this issue on your device usage, such as lost time or work?
Extreme - device was unusable

When

Time and frequency

When did this happen?
Jul 19, 2024 3:57 PM GMT+10:00

How often has this happened?
Every time

Where

Component

Suggested component: <not visible> (1498455)

Build and device data

- Build Number: google/oriole_beta/oriole:15/AP31.240617.009/12094726:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647813433 (126.0.6478.134)
System App (Updated)

Network operator: Boost
SIM operator: BOOST

Filed by Android Beta Feedback. Version (Updated): 2.43-betterbug.external_20240522_RC03 (DOGFOOD)
To learn more about our feedback process, please visit https://developer.android.com/preview/feedback#feedback-app.

Comments

fa...@gmail.com <fa...@gmail.com> #2Jul 19, 2024 06:04AM

I forgot to mention, this issue only began to occur for me once I had installed Android 14 after it was officially released.

bugreport-oriole_beta-AP31.240617.009-2024-07-19-15-59-03_GMT+10:00.zip

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bugreport-oriole_beta-AP31.240617.009-2024-07-19-15-59-03_GMT+10:00_REDACTED.zip

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ps...@google.com <ps...@google.com> #3Jul 19, 2024 02:54PM

Assigned to ps...@google.com.

We’ve shared this with our product and engineering teams and will continue to provide updates as more information becomes available.

ev...@gmail.com <ev...@gmail.com> #4Jul 21, 2024 05:31AM

We would like to know whether you have contacted the help links before reporting the issue here?

For user support, please see the Android Help Center or post on our Android Help Community.
For Pixel phone support, please see the Pixel Help Center or post on our Pixel Help Community.

Support for other devices is provided by the device manufacturers or by the carriers selling those devices, see here to get manufacturer help for your Android device.

ma...@gmail.com <ma...@gmail.com> #5Jul 21, 2024 11:47AM

Yes, I have.
They told me they've never heard of this issue before and we're unable to file a report on my behalf, but that they would do what they could within their power to take note of the issue and pass word up the chain.

ps...@google.com <ps...@google.com> #6Jul 21, 2024 10:52PM

Thanks for the above information. Is it possible for you to share the ID for reference.

fa...@gmail.com <fa...@gmail.com> #7Jul 21, 2024 11:10PM

I was not provided with an ID as a result of my call with the Pixel Support team.

ps...@google.com <ps...@google.com> #8Jul 22, 2024 09:32AM

Hi,

Based on the bugreport provided in comment#1, we discovered the device was operating without any problems. Could you please capture a new bugreport immediately after reproducing the issue with verbose vendor logging enabled and share with us.

Steps to enable modem log on user build

Enable from Developer Option
1-a) Go to Setting > About phone.
1-b) Tap “Build number” until it shows “You are now a developer!”.
Go to Settings > System > Developer options
Turn on “Enable verbose vendor logging”.
Reproduced issue and take a bug report
If possible, please let us know what timestamp the issue is observed.

Thanks.

ka...@gmail.com <ka...@gmail.com> #9Jul 22, 2024 12:50PM

I've followed the provided directions and provided a new bug report.
The issue happened again, immediately, as soon as I set the preference to 5G.
I will post photos momentarily.

https://drive.google.com/file/d/17GMuW9J0SrP-_vAr1EjDDF6CelTsjfnX/view?usp=sharing

gr...@gmail.com <gr...@gmail.com> #10Jul 22, 2024 05:28PM

bugreport-panther-UQ1A.240205.002-2024-03-12-19-36-37.zip -

https://drive.google.com/open?id=17GMuW9J0SrP-_vAr1EjDDF6CelTsjfnX&authuser=0

hf...@googlemail.com <hf...@googlemail.com> #11Jul 22, 2024 06:10PM

I too have this issue since Android 14. I submitted a bug as well.

My wife and I both have pixel 7 pro with tmobile. The 5g locks up and does not allow calls or SMS to process.

Has caused issues when we needed to get ahold of each other and phone refuses to dial out.

This also happens regardless of location.

I have to place the call 3-4.times or people will try and call me 3-4.times before the call goes through.

This does not happen to the iPhone users in my house.

gr...@gmail.com <gr...@gmail.com> #12Jul 22, 2024 07:43PM

Are there any updates to this? This is a very serious issue for a lot of people.

pr...@gmail.com <pr...@gmail.com> #13Jul 23, 2024 12:04AM

Thank you for reporting this issue.We have a fix rolling out in the next release.

eg...@gmail.com <eg...@gmail.com> #14Jul 23, 2024 06:38AM

Thank you and bless everyone on the Pixel team that's helped to address this issue :)

ri...@gmail.com <ri...@gmail.com> #15Jul 23, 2024 09:40AM

I need my Phone update to a Android 14 with a Moto G Styus 5g 2023 today

ch...@gmail.com <ch...@gmail.com> #16Jul 23, 2024 10:32AM

Pixel 6 here, turning on the speaker doesnt help. Connecting to a headset does. Its like its not happening.

s....@gmail.com <s....@gmail.com> #17Jul 23, 2024 12:48PM

I've noticed the calls seem to work fine through the watch. Any of the speakers on the phone randomly dropout. It happens with every phone call

ne...@gmail.com <ne...@gmail.com> #18Jul 23, 2024 01:55PM

The same problem is impossible to use calls. Google pixel 6a

jo...@gmail.com <jo...@gmail.com> #19Jul 23, 2024 01:58PM

same problem, AT&T Pixel 6 Pro, beta 15/4.

er...@gmail.com <er...@gmail.com> #20Jul 23, 2024 02:12PM

Same problem with Telenor, Pixel 6a, Android 15 beta 4

um...@gmail.com <um...@gmail.com> #21Jul 23, 2024 02:14PM

Same issue also being faced by me on my Pixel 6 Pro. Call goes SLIENT or dropped after some seconds. This happened to my every call.

ja...@gmail.com <ja...@gmail.com> #22Jul 23, 2024 02:33PM

Same issue on every call Pixel 6a

ta...@gmail.com <ta...@gmail.com> #23Jul 23, 2024 03:12PM

Reiterating what everyone else is saying, dropping calls with audio going out at the 25/30 second mark. I am going to try earbuds to see if those help. Verizon, Pixel 6 Pro

sa...@gmail.com <sa...@gmail.com> #24Jul 23, 2024 04:38PM

What

Feature request

New Bug report following another call drop

Where

Build and device data

- Build Number: google/bluejay_beta/bluejay:15/AP31.240617.009/12094726:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647813433 (126.0.6478.134)
System App (Updated)

Network operator: Jio True5G
SIM operator: Jio

Filed by Android Beta Feedback. Version (Updated): 2.43-betterbug.external_20240710_RC01 (DOGFOOD)
To learn more about our feedback process, please visit https://developer.android.com/preview/feedback#feedback-app.

bugreport-bluejay_beta-AP31.240617.009-2024-07-23-19-24-49.zip

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sa...@gmail.com <sa...@gmail.com> #25Jul 23, 2024 04:38PM

Information redacted by Android Beta Feedback.

bugreport-bluejay_beta-AP31.240617.009-2024-07-23-19-24-49_REDACTED.zip

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my...@gmail.com <my...@gmail.com> #26Jul 23, 2024 08:16PM

I don't think it's something to do with the network or region but a glitch in recent update.
I see this as S0 and P2. I believe this should be S0 and P0, as the basic purpose of a phone has gone for a toss.
Please resolve the issue ASAP

fr...@gmail.com <fr...@gmail.com> #27Jul 23, 2024 09:15PM

My workaround: I use an external wired headset: USB-C --> Audio jack --> wired headset

ev...@gmail.com <ev...@gmail.com> #28Jul 23, 2024 09:57PM

What

Feature request

Connecting to Bluetooth earbuds send to fix the problem.

Where

Build and device data

- Build Number: google/raven_beta/raven:15/AP31.240617.009/12094726:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Debugging information
Google Play services
com.google.android.gms
Version 242663044 (24.26.63 (260400-652952954))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647813433 (126.0.6478.134)
System App (Updated)

Network operator: Verizon
SIM operator: Verizon

al...@gmail.com <al...@gmail.com> #29Jul 24, 2024 01:05AM

Is there any progress or update on this one? If this doesn't get resolved before the final release, it's going to be a bloodbath. I cannot overstate how upset I am that Google cannot even make phone calls reliable on a flagship series of phones

do...@gmail.com <do...@gmail.com> #30Jul 24, 2024 02:25AM

What

Feature request

Doesn't drop out with Bluetooth head phones or android auto and some times is fine with speakerphone

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242832044 (24.28.32 (260400-653762049))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647813433 (126.0.6478.134)
System App (Updated)

Network operator: Spark NZ
SIM operator: Spark NZ

pl...@gmail.com <pl...@gmail.com> #31Jul 24, 2024 02:32AM

What

Feature request

Can someone please update me on the issue? This is rendering my phone useless for making phone calls.

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242663044 (24.26.63 (260400-652952954))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647818633 (126.0.6478.186)
System App (Updated)

Network operator: Optus
SIM operator: Optus

al...@gmail.com <al...@gmail.com> #32Jul 24, 2024 02:58AM

It's been 5 days since this issue started to be widely reported, and yet no official update. I don't believe Google is treating this clearly widespread issue with the due care and attention it deserves. The #1 reason we have these devices is because they make calls. This functionality, the namesake of the device, is rendered useless right now. Its a CORE feature.

Google sitting on it's hands.

ti...@gmail.com <ti...@gmail.com> #33Jul 24, 2024 04:39AM

Pixel 6 Android beta 15/4.
After this update call missing voice after every 30-40 seconds for 10 seconds or so.
very inconvenient.

as...@gmail.com <as...@gmail.com> #34Jul 24, 2024 10:26AM

What

Feature request

The issue still persists and the call dropping is happening after 20-30 seconds of the call It is happening for airtel to airtel and Even calls done to other connections also

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 653305142 (127.0.6533.51)
System App (Updated)

Network operator: airtel
SIM operator: airtel

Screenshot_20240724-155615-edit.png

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vi...@gmail.com <vi...@gmail.com> #35Jul 24, 2024 03:47PM

Same issue with pixel 6a device

st...@gmail.com <st...@gmail.com> #36Jul 24, 2024 05:04PM

i found that the call didn't drop, I had to change from phone to speaker than back to phone sometimes. Also sometime just disconnected. Also with P6P.

ka...@gmail.com <ka...@gmail.com> #37Jul 24, 2024 06:05PM

I noticed this too. Seems like the audio to the earpiece gets cut off after a while. Sometimes it works if i switch to speakes or hold and unhold the call.

ts...@gmail.com <ts...@gmail.com> #38Jul 24, 2024 06:37PM

Same issue. Call goes to silent and works temporarily only by enabling and disabling speaker. This needs an urgent fix!!

va...@gmail.com <va...@gmail.com> #39Jul 24, 2024 08:34PM

All dialled or received calls going silent and then cut off. Every single one, horrible experience. Needs a fix!

hu...@gmail.com <hu...@gmail.com> #40Jul 24, 2024 08:36PM

حسين

في الاثنين، ٢٢ يوليو، ٢٠٢٤ ١٢:٣٢ م <buganizer-system@google.com> كتب:

- Show quoted text -

re...@gmail.com <re...@gmail.com> #41Jul 24, 2024 09:48PM

This one is bad enough to leave the beta and wipe my phone to reflash to 14. I feel the current priority of this ticket is no where near high enough with the impact this causes. You can't make or receive a single call without this issue occuring. Could you imagine needing to call emergency services with this existing??!!

ja...@gmail.com <ja...@gmail.com> #42Jul 24, 2024 11:44PM

pixel 6. Call drop issue started after phone updated 7/16/24. Unusable as a phone.

ra...@gmail.com <ra...@gmail.com> #43Jul 25, 2024 01:38AM

Same problem in Google pixel 6 pro from July update

os...@gmail.com <os...@gmail.com> #44Jul 25, 2024 05:56AM

Same problem over past 5 days after updating to beta 4 more than 30 calls of silent behavior and the other party didn't listen anything from me so the phone audio and mic go bugged some how

When i turn speaker on/off it makes the silent go but it happened many times in same call

Device pixel 6

lu...@gmail.com <lu...@gmail.com> #45Jul 25, 2024 06:39AM

Same problem here + some apps randomly crash and the phone sometimes restarts itself on calls.
Pixel 6, Ukraine
Just an unusable phone, can't talk to anyone...

p....@gmail.com <p....@gmail.com> #46Jul 25, 2024 06:50AM

When it Will be resolved?! Never ever will participate in beta. I have useless Phone now, thank you Google!

fa...@gmail.com <fa...@gmail.com> #47Jul 25, 2024 10:22AM

Same problem.
Pixel 6 pro

ar...@gmail.com <ar...@gmail.com> #48Jul 25, 2024 12:00PM

What

Feature request

it's getting a very severe problem to my device , I can't complete any calls. it is happening from the last update , which I get in this week or last week

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647813433 (126.0.6478.134)
System App (Updated)

Network operator: Jio True5G
SIM operator: Jio

bugreport-bluejay_beta-AP31.240617.009-2024-07-25-17-26-21_GMT+05:30.zip

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24 MB

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ar...@gmail.com <ar...@gmail.com> #49Jul 25, 2024 12:00PM

Information redacted by Android Beta Feedback.

bugreport-bluejay_beta-AP31.240617.009-2024-07-25-17-26-21_GMT+05:30_REDACTED.zip

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15 MB

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mr...@gmail.com <mr...@gmail.com> #50Jul 25, 2024 12:08PM

I have the same issue. Thoughtout a 15 minutes call I the call went silent maybe 5 times. The person also said that I sounded static-y at times.

ts...@gmail.com <ts...@gmail.com> #51Jul 25, 2024 01:04PM

This needs an URGENT hotfix!

f....@gmail.com <f....@gmail.com> #52Jul 25, 2024 02:34PM

I have the same problem with P6 in France.
Calls made or received stop after a few seconds. The “telephone” function is unusable in these conditions

ni...@gmail.com <ni...@gmail.com> #53Jul 25, 2024 02:55PM

same issue on pixel 6. calls dropping, screen working behind the ear while on a call. phone restarting from too much input. need fix immediately!

gi...@gmail.com <gi...@gmail.com> #54Jul 25, 2024 03:15PM

Same issue here! I have an elderly parent with medical issues and I'm not reachable. This needs immediate attention. For goodness sakes it's why we have a "phone"!!!

sh...@gmail.com <sh...@gmail.com> #55Jul 25, 2024 05:13PM

Google, release a fix ASAP. This NEEDS to be taken care on Priority!!!

mo...@gmail.com <mo...@gmail.com> #56Jul 25, 2024 07:12PM

Same issue in all phone calls
P6P. Vodafone Egypt

ya...@gmail.com <ya...@gmail.com> #57Jul 25, 2024 07:22PM

Same orange egypt. This is beyond ridiculous

gr...@gmail.com <gr...@gmail.com> #58Jul 25, 2024 08:44PM

Same issue here. Pixel 6 Odido Netherlands

rb...@gmail.com <rb...@gmail.com> #59Jul 26, 2024 01:10AM

Same issue. Pixel 6 pro on beta build, carrier verizon. USA.

jd...@gmail.com <jd...@gmail.com> #60Jul 26, 2024 02:45AM

Please get this fixed. This is unacceptable. As soon as Android 15 is officially launched, I will be opting out of the beta programs forever. Too many bugs

bo...@gmail.com <bo...@gmail.com> #61Jul 26, 2024 08:30AM

I have the same issue for a week now. I'm opting out of beta program. I need my phone to actually be able to make phone calls I guess.

da...@gmail.com <da...@gmail.com> #62Jul 26, 2024 09:55AM

Ive noticed that it only does this when you have the call on speaker. To connect to the call again, simply press the speaker button off and on again to reconnect. But, you might have to continue turning off and on the speaker all throughout the call.

r....@festinalentes.nl <r....@festinalentes.nl> #63Jul 26, 2024 11:26AM

I also have it when not on speaker.

Really annoying this bug.

ra...@gmail.com <ra...@gmail.com> #64Jul 26, 2024 12:33PM

What

Feature request

The issue still persists in Network calls.

No issue what so ever in WhatsApp call.

Please do the needful immediately.

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647813433 (126.0.6478.134)
System App (Updated)

Network operator: airtel
SIM operator: airtel

ip...@gmail.com <ip...@gmail.com> #65Jul 26, 2024 04:05PM

For me it doesnt affect if im on speaker or not.. i always goes silent sometimes faster than others and sometimes for longer than others.. its been a full week and not even one comment from google's part..

ke...@gmail.com <ke...@gmail.com> #66Jul 26, 2024 07:09PM

Bluetooth doesn't seem to change the outcome still dropping calls

On Fri, Jul 26, 2024, 12:05 p.m. <buganizer-system@google.com> wrote:

- Show quoted text -

co...@gmail.com <co...@gmail.com> #67Jul 26, 2024 09:23PM

My dads Pixel 6a is experiencing the same issue. Cleared phone cache, reset cellular settings, factory reset device and the call audio will still cut out mid call. Switching audio sources to speaker and back works some of the time but the problem just comes back.

le...@gmail.com <le...@gmail.com> #68Jul 26, 2024 10:08PM

What

Feature request

Occurred again during a call, log taken straight after

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647813433 (126.0.6478.134)
System App (Updated)

Network operator: Vodafone AU
SIM operator: Vodafone AU

bugreport-raven_beta-AP31.240617.009-2024-07-26-15-24-12_GMT+09:30.zip

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le...@gmail.com <le...@gmail.com> #69Jul 26, 2024 10:09PM

Information redacted by Android Beta Feedback.

bugreport-raven_beta-AP31.240617.009-2024-07-26-15-24-12_GMT+09:30_REDACTED.zip

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12 MB

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au...@gmail.com <au...@gmail.com> #70Jul 26, 2024 10:20PM

I'm having the same issue with Pixel 6 Pro on the current Beta version. I'm afraid to wipe my phone and go back to 14, because of the Pixel 6 bricking bug. This needs to be high priority.

vi...@gmail.com <vi...@gmail.com> #71Jul 27, 2024 06:06AM

Same here with my pixel 6a . For now I'm using a seperate smartphone just for calling.

ho...@gmail.com <ho...@gmail.com> #72Jul 27, 2024 09:32AM

Same problem as well pixel 6

fr...@gmail.com <fr...@gmail.com> #73Jul 27, 2024 01:56PM

What

Feature request

Keeps happening and it shouldn't, on a phone (device to makee phone calls primarily) that costs more than 600€. Can't use it for its main purpose, so it's completely worthless.

Where

Build and device data

Debugging information
Servicios de Google Play
com.google.android.gms
Version 242834044 (24.28.34 (260400-655627182))
System App (Updated)

Android System WebView
com.google.android.webview
Version 661300642 (128.0.6613.6)
System App (Updated)

Network operator: O2 (cached)
SIM operator: O2 (cached)

lb...@gmail.com <lb...@gmail.com> #74Jul 27, 2024 01:57PM

Same prob....

ja...@gmail.com <ja...@gmail.com> #75Jul 27, 2024 05:53PM

I am experiencing a significant issue with my Pixel 6 Pro after updating to the latest Android 15 Beta. The problem is that calls are frequently dropping after about 20-30 seconds. Additionally, the screen remains active during calls, causing accidental app switches. Here are the details of my setup:

Device: Pixel 6 Pro
OS Version: Android 15 Beta (latest version)
Hearing Aids: Signia, compatible with ASHA (Audio Streaming for Hearing Aids) protocol

The issue persists even when using my Signia hearing aids, which are supposed to work seamlessly with the Pixel 6 Pro via the ASHA protocol. This problem severely affects my ability to use the phone for essential communication. Steps to reproduce the issue:

Make or receive a call.
The call drops after 20-30 seconds.
The screen remains active, leading to accidental touches and app switches.

Temporary workarounds, such as switching to speaker mode or using wired headphones, do not fully resolve the issue. Please investigate this matter urgently as it impacts the usability of the device for users relying on hearing aids. Thank you for your attention to this matter.

wc...@gmail.com <wc...@gmail.com> #76Jul 27, 2024 07:42PM

I removed my device from the beta program. I reinstalled A14 stable.
Google took far too long to correct this problem. Having a working phone
to make and receive phone calls is a primary and fundamental phone
function. I doubt that I will return to the beta program in the future due
to Google's lack of ability to access impacts on primary phone functions.
Overall, I enjoyed the program. I was happy to file some bug reports as
needed.

On Tue, Jul 23, 2024 at 8:48 AM <buganizer-system@google.com> wrote:

- Show quoted text -

ha...@gmail.com <ha...@gmail.com> #77Jul 27, 2024 09:24PM

Another one here with the same problem.

jo...@gmail.com <jo...@gmail.com> #78Jul 27, 2024 09:27PM

I have the exact same issue.

On Sat, Jul 27, 2024, 5:24 PM <buganizer-system@google.com> wrote:

- Show quoted text -

da...@gmail.com <da...@gmail.com> #79Jul 27, 2024 09:37PM

I had the same issue. Normally between 40 and 45 seconds the audio in both directions isn't heard. Cleaning the phone app's cache solved it

jo...@gmail.com <jo...@gmail.com> #80Jul 28, 2024 02:56AM

Same issue here

st...@gmail.com <st...@gmail.com> #81Jul 28, 2024 06:29PM

Ich habe das selbe Problem seit dem letzten Update in Deutschland auf einem p6pro

aa...@gmail.com <aa...@gmail.com> #82Jul 28, 2024 08:09PM

What

Feature request

Bug

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 661300642 (128.0.6613.6)
System App (Updated)

Network operator: JIO4G
SIM operator: Jio

Network operator: JIO 4G
SIM operator: Jio

bugreport-bluejay_beta-AP31.240617.009-2024-07-29-01-33-43.zip

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screenshot-2024-07-29-01-33-43-default.png

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aa...@gmail.com <aa...@gmail.com> #83Jul 28, 2024 08:09PM

Information redacted by Android Beta Feedback.

bugreport-bluejay_beta-AP31.240617.009-2024-07-29-01-33-43_REDACTED.zip

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ri...@gmail.com <ri...@gmail.com> #84Jul 29, 2024 05:06AM

I think this should be upgraded from P2 to P1. This is critical to be fixed and as can be seen causing hundreds of issues to people.

ka...@gmail.com <ka...@gmail.com> #85Jul 29, 2024 05:16AM

Please, try to solve this asap as possible, because my work depends on the
Calls. Due to this particular call drop issue, my day to day activities are
being stuck. Please make this a priority and solve this issue.

On Mon, Jul 29, 2024, 10:36 AM <buganizer-system@google.com> wrote:

- Show quoted text -

ti...@gmail.com <ti...@gmail.com> #86Jul 29, 2024 06:40AM

same issue pixel 6a

be...@gmail.com <be...@gmail.com> #87Jul 29, 2024 07:22AM

The sound of calls cuts after a few seconds of telephone conversation, without my having any error message. This concerns all calls made or received pixel6

ra...@gmail.com <ra...@gmail.com> #88Jul 29, 2024 07:28AM

I am experiencing the same issue on my Pixel 6. However, when connected to Android Auto, I haven't encountered any calls that went silent. In contrast, when using the phone without Android Auto, many calls go silent. Last weekend, I had to call the doctor for my son, and it was extremely frustrating to deal with this problem. Please fix it as soon as possible.

ra...@gmail.com <ra...@gmail.com> #89Jul 29, 2024 09:01AM

What

Feature request

Still can't call very very bug

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647818633 (126.0.6478.186)
System App (Updated)

Network operator: e&
SIM operator: Etisalat

si...@gmail.com <si...@gmail.com> #90Jul 29, 2024 09:21AM

It's happening with my P6P.
Network Provider: Airtel
Country: India

This issue is happening for 100% of the incoming/outgoing calls. Not able to make a single call and talk in a stretch. Really frustrating.

kr...@gmail.com <kr...@gmail.com> #91Jul 29, 2024 11:33AM

How is it still Priority p2?!
I had to switch phones for this. This bug has been reported since day one for 2 weeks. Google beta team THIS IS P1 PRIORITY

ka...@gmail.com <ka...@gmail.com> #92Jul 29, 2024 12:01PM

This is so annoying. First of all this should not be a P2 this is definitely a P1 issue. And i don't understand how such a major issue can exist in the final beta version!? Ofcourse betas are expected to have bugs but not like this. How can something be broken that's been working fine for all the past releases and haven't been touched at all.
Please provide a hotfix patch for this asap, instead of waiting for a next beta/stable release.

OR ATLEAST PROVIDE AN UPDATE OR ACKNOWLEDGEMENT THAT YOU'RE WORKING ON THIS ACTIVELY!

If there is a lack of information then please let us know.
The issue is happening only with the Phone app. WhatsApp calls are working fine.
The audio gets cutoff when it's coming from the earpiece and switching to speakers and switching back to earpiece makes it work for another few seconds until it cuts off again. And also there's no audio from the speakers when switching to speakers during calls.

fu...@gmail.com <fu...@gmail.com> #93Jul 29, 2024 12:25PM

If this is not a P1, don't know what is.

re...@gmail.com <re...@gmail.com> #94Jul 29, 2024 12:48PM

My largest complaint is the ZERO acknowledgement from Google or the project managers that are running the feedback projects. As someone who has ran global teams doing this type of work, I would be cleaning house of my staff in instances like this. They want beta testers, they want feedback and then something this critical, it's just open air and crickets chirping. Project management provides absolutely no insight whatsoever.

de...@gmail.com <de...@gmail.com> #95Jul 29, 2024 01:16PM

Same problem, pixel 6 Bouygues Telecom operator France. It is a phone basis, éventuellement if it is a beta. This problem only appeared in beta 4.

jo...@gmail.com <jo...@gmail.com> #96Jul 29, 2024 01:23PM

I would like to add that this doesn't occur when I'm connected via USB to
Android Auto, but it does occur when connected to Bluetooth devices.

On Mon, Jul 29, 2024, 9:16 AM <buganizer-system@google.com> wrote:

- Show quoted text -

ja...@gmail.com <ja...@gmail.com> #97Jul 29, 2024 01:38PM

Seem to resolve the problem but i need more tests. I've install the Phone app beta version 138-0-654539475 on on apkmirror - Pixel 6a

https://www.apkmirror.com/apk/google-inc/google-phone/google-phone-138-0-654539475-publicbeta-release/phone-by-google-138-0-654539475-publicbeta-android-apk-download/download/?key=50d32b576da81041d2a771b98e9d959374540fc7

re...@gmail.com <re...@gmail.com> #98Jul 29, 2024 01:44PM

I have had this version already and it does not resolve the issue on my Pixel 6 Pro.
version 138.0.654539475-publicbeta
com.google.android.dialer

vi...@gmail.com <vi...@gmail.com> #99Jul 29, 2024 02:51PM

Please solve this asap!!! it is rendering our basic necessity, what do you mean by phone if you cant receive or call someone?

vv...@google.com <vv...@google.com> #100Jul 29, 2024 03:13PM

Marked as fixed.

Thank you for reporting this issue. We have a fix rolling out in an upcoming release.

mr...@gmail.com <mr...@gmail.com> #101Jul 29, 2024 03:38PM

Pixel 6 15/4 on Verizon same issue. Phone is unusable on 5G/LTE or Wi-Fi [speaker phone, headphones or standard usage make no difference] calling as it will either drop the call, or mute the call on it's own. I hit mute and then unmute and the other party is still talking. Then when I ask them to repeat themselves they start to and the call drops with no notification. Even if using my google voice number it still behaves the same.

th...@gmail.com <th...@gmail.com> #102Jul 29, 2024 06:03PM

An update from Google staff on what's the status of this would be very appreciated.

ke...@gmail.com <ke...@gmail.com> #103Jul 29, 2024 06:16PM

I left the beta program having not having a working phone was too much

On Mon, Jul 29, 2024, 2:03 p.m. <buganizer-system@google.com> wrote:

- Show quoted text -

be...@gmail.com <be...@gmail.com> #104Jul 29, 2024 06:37PM

Looks like 4.1 was just released

https://developer.android.com/about/versions/15/release-notes

ss...@gmail.com <ss...@gmail.com> #105Jul 29, 2024 06:39PM

New beta released this morning solves calls dropping issue on Pixel 6 Pro for me!

ja...@gmail.com <ja...@gmail.com> #106Jul 29, 2024 07:28PM

New beta solves this problem. Thank's

ts...@gmail.com <ts...@gmail.com> #107Jul 30, 2024 02:17PM

Well it took too long and I went back to a14 stable. Tbh it's better as all works.

si...@gmail.com <si...@gmail.com> #108Jul 30, 2024 02:21PM

It works on my P6P after the update.

ju...@gmail.com <ju...@gmail.com> #109Jul 30, 2024 10:26PM

What

Feature request

It's getting worse and calls will barely go with audio for more that 30 seconds.

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647818633 (126.0.6478.186)
System App (Updated)

Network operator: Movistar
SIM operator: Movistar

da...@gmail.com <da...@gmail.com> #110Jul 31, 2024 03:45PM

I thought it is issue with network 🛜

bn...@gmail.com <bn...@gmail.com> #111Aug 1, 2024 02:03AM

New Beta Update has resolved this issue, thanks!!

mi...@gmail.com <mi...@gmail.com> #112Aug 1, 2024 04:33PM

What

Feature request

Same issue. For speaking to my mother then I could no longer hear her and then the phone just cut off whilst having full 5G signal

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 242632044 (24.26.32 (260400-650348549))
System App (Updated)

Android System WebView
com.google.android.webview
Version 647818633 (126.0.6478.186)
System App (Updated)

Network operator: EE
SIM operator: EE

bugreport-oriole_beta-AP31.240617.009-2024-08-01-09-51-13_GMT+01:00.zip

Restricted+

55 MB

Download

mi...@gmail.com <mi...@gmail.com> #113Aug 1, 2024 04:37PM

Information redacted by Android Beta Feedback.

bugreport-oriole_beta-AP31.240617.009-2024-08-01-09-51-13_GMT+01:00_REDACTED.zip

Restricted

17 MB

Download

bk...@gmail.com <bk...@gmail.com> #114Aug 6, 2024 08:57PM

Nicer

za...@gmail.com <za...@gmail.com> #115Aug 22, 2024 12:03PM

Same problem, has a fix been issued?

jo...@gmail.com <jo...@gmail.com> #116Aug 29, 2024 12:35AM

You fixed the sound issue finally, then broke it again with the latest release... Arggh

sh...@gmail.com <sh...@gmail.com> #117Sep 12, 2024 04:58AM

Same issue , not fixed

sa...@gmail.com <sa...@gmail.com> #118Sep 17, 2024 07:29AM

Same issue, Post the August update, the voice calls are a complete nuisance and pain on my pixel 8. The voice audio drops completely and randomly 5-10 seconds into a voice call. It can stay off anywhere between a few seconds to minutes. It's frustrating when a phone cannot perform the basic task its meant for. Cameras, AI superior processing all go down the drain when a Nokia 1100 can outperform this phone.

br...@gmail.com <br...@gmail.com> #119Sep 17, 2024 07:47PM

Same here happened today and now it's impossible to make a stable phone call. Restarting the phone doesn't help. What to do?

mi...@gmail.com <mi...@gmail.com> #120Sep 30, 2024 09:32AM

What

Feature request

Make a call using Android auto could not be heard by the other person and the call ended itself after approximately 16 seconds again how many times after report this no idea is it frustrating that my phone can't make phone calls yes it is is it frustrating the oh we've seen to happen when it's based around using my Android auto yes it is is it frustrating that the coals that I tend to make it 605 in the morning tend to be of an important nature and you've ruined the ability to make those very important calls yes it is will you fix it probably not

Where

Build and device data

- Build Number: google/oriole_beta/oriole:15/AP41.240823.009/12329489:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Debugging information
Google Play services
com.google.android.gms
Version 243734035 (24.37.34 (260400-679256246))
System App (Updated)

Android System WebView
com.google.android.webview
Version 661314633 (128.0.6613.146)
System App (Updated)

Network operator: EE
SIM operator: EE

Filed by Android Beta Feedback. Version (Updated): 2.45-betterbug.external_20240829_RC01 (DOGFOOD)
To learn more about our feedback process, please visit https://developer.android.com/preview/feedback#feedback-app.

dm...@gmail.com <dm...@gmail.com> #121Oct 12, 2024 06:06AM

The same problem, pixel 6a. Additionally, sometimes the phone restarts while receiving a call (I couldn't recognize a pattern when this was happening)

mi...@gmail.com <mi...@gmail.com> #122Oct 12, 2024 01:31PM

What

Feature request

Two calls made to automated parking charge. System were also cut off after a short period upon the phone being restarted. The calls went through as expected. Hopefully the log will show two cars short duration to a 01302 638800.

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 243834035 (24.38.34 (260400-681941525))
System App (Updated)

Android System WebView
com.google.android.webview
Version 666810033 (129.0.6668.100)
System App (Updated)

Network operator: EE
SIM operator: EE

bugreport-oriole_beta-AP41.240823.009-2024-10-12-13-32-50_GMT+01:00.zip

Restricted+

58 MB

Download

mi...@gmail.com <mi...@gmail.com> #123Oct 12, 2024 01:32PM

Information redacted by Android Beta Feedback.

bugreport-oriole_beta-AP41.240823.009-2024-10-12-13-32-50_GMT+01:00_REDACTED.zip

Restricted

17 MB

Download

vi...@google.com <vi...@google.com> #124Oct 14, 2024 06:37PM

Please feel free to open a new issue and add the relevant information along with reference to an earlier issue. Thanks

pa...@gmail.com <pa...@gmail.com> #125Oct 18, 2024 12:42PM

Il problema sussiste anche sulla serie Edge Motorola in ambiente Android14. Segnalato a Motorola, navigano nell'assoluta confusione, incapaci di chiarire innanzitutto se trattasi di bug software o hardware. Ti fanno fare i soliti (quanto inutili) tentativi di riavvio, pulitizia cache, ripristino bluetooth fino a portarti a flashare il device. Anche in assistenza non trovano il bando della matassa.

Inutile tutto. Inizialmente la problematica di caduta del segnale audio su bluetooth era praticamente scontata su auricolari datati e impianto auto (Toyota o VW) e meno frequente su altri auricolari (oppo-lenovo) più recenti.
Ora è praticamente costante.

Leggo di numerosi casi simili, ma nessuno che abbia ventilato possibili soluzioni, ad esempio con settaggi su impostazioni da sviluppatore del sistema (nella sezione Bluetooth).
Rimango perplesso circa il presunto bug della 14, poiché se così fosse il problema sarebbe sollevato da milioni di utenti (e non decine).

ad...@google.com <ad...@google.com> #126Dec 20, 2024 01:11PM

If this issue still exists in a current Android build, we request that you log a new issue along with the bug report here https://goo.gl/TbMiIO and reference this bug for context.

Issue 354086106

Description

What

User experience

When

Time and frequency

Where

Component

Build and device data

Issue summary

Comments

fa...@gmail.com <fa...@gmail.com> #2Jul 19, 2024 06:04AM

ps...@google.com <ps...@google.com> #3Jul 19, 2024 02:54PM

ev...@gmail.com <ev...@gmail.com> #4Jul 21, 2024 05:31AM

ma...@gmail.com <ma...@gmail.com> #5Jul 21, 2024 11:47AM

ps...@google.com <ps...@google.com> #6Jul 21, 2024 10:52PM

fa...@gmail.com <fa...@gmail.com> #7Jul 21, 2024 11:10PM

ps...@google.com <ps...@google.com> #8Jul 22, 2024 09:32AM

ka...@gmail.com <ka...@gmail.com> #9Jul 22, 2024 12:50PM

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gr...@gmail.com <gr...@gmail.com> #12Jul 22, 2024 07:43PM

pr...@gmail.com <pr...@gmail.com> #13Jul 23, 2024 12:04AM

eg...@gmail.com <eg...@gmail.com> #14Jul 23, 2024 06:38AM

ri...@gmail.com <ri...@gmail.com> #15Jul 23, 2024 09:40AM

ch...@gmail.com <ch...@gmail.com> #16Jul 23, 2024 10:32AM

s....@gmail.com <s....@gmail.com> #17Jul 23, 2024 12:48PM

ne...@gmail.com <ne...@gmail.com> #18Jul 23, 2024 01:55PM

jo...@gmail.com <jo...@gmail.com> #19Jul 23, 2024 01:58PM

er...@gmail.com <er...@gmail.com> #20Jul 23, 2024 02:12PM

um...@gmail.com <um...@gmail.com> #21Jul 23, 2024 02:14PM

ja...@gmail.com <ja...@gmail.com> #22Jul 23, 2024 02:33PM

ta...@gmail.com <ta...@gmail.com> #23Jul 23, 2024 03:12PM

sa...@gmail.com <sa...@gmail.com> #24Jul 23, 2024 04:38PM

What

Feature request

Where

Build and device data

sa...@gmail.com <sa...@gmail.com> #25Jul 23, 2024 04:38PM

my...@gmail.com <my...@gmail.com> #26Jul 23, 2024 08:16PM

fr...@gmail.com <fr...@gmail.com> #27Jul 23, 2024 09:15PM

ev...@gmail.com <ev...@gmail.com> #28Jul 23, 2024 09:57PM

What

Feature request

Where

Build and device data

al...@gmail.com <al...@gmail.com> #29Jul 24, 2024 01:05AM

do...@gmail.com <do...@gmail.com> #30Jul 24, 2024 02:25AM

What

Feature request

Where

Build and device data

pl...@gmail.com <pl...@gmail.com> #31Jul 24, 2024 02:32AM

What

Feature request

Where

Build and device data

al...@gmail.com <al...@gmail.com> #32Jul 24, 2024 02:58AM

ti...@gmail.com <ti...@gmail.com> #33Jul 24, 2024 04:39AM

as...@gmail.com <as...@gmail.com> #34Jul 24, 2024 10:26AM

What

Feature request

Where

Build and device data

vi...@gmail.com <vi...@gmail.com> #35Jul 24, 2024 03:47PM

st...@gmail.com <st...@gmail.com> #36Jul 24, 2024 05:04PM

ka...@gmail.com <ka...@gmail.com> #37Jul 24, 2024 06:05PM

ts...@gmail.com <ts...@gmail.com> #38Jul 24, 2024 06:37PM

va...@gmail.com <va...@gmail.com> #39Jul 24, 2024 08:34PM

hu...@gmail.com <hu...@gmail.com> #40Jul 24, 2024 08:36PM

re...@gmail.com <re...@gmail.com> #41Jul 24, 2024 09:48PM

ja...@gmail.com <ja...@gmail.com> #42Jul 24, 2024 11:44PM

ra...@gmail.com <ra...@gmail.com> #43Jul 25, 2024 01:38AM

os...@gmail.com <os...@gmail.com> #44Jul 25, 2024 05:56AM

lu...@gmail.com <lu...@gmail.com> #45Jul 25, 2024 06:39AM

p....@gmail.com <p....@gmail.com> #46Jul 25, 2024 06:50AM

fa...@gmail.com <fa...@gmail.com> #47Jul 25, 2024 10:22AM

ar...@gmail.com <ar...@gmail.com> #48Jul 25, 2024 12:00PM

What

Feature request