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sa...@google.com
sa...@google.com
he...@coway.com
Dear developer,
Thank you for reaching out to us. Please try the following steps for troubleshoot -
-
As indicated in the
documentation -
Ensure that
Report State Report State QUERYintent.You can inspect if the device status is correctly synced on
HomeGraph Viewer
If the issue persists after troubleshooting, to help us reproduce it, please share the following information with us:
Sync Response - Relevant
GCP logs - Project ID.
If you have any further questions, please feel free to reach out to us. Thank you.
he...@coway.com
The issue still persists.
Currently, both the Check Report State and Query Discrepancy tests are functioning correctly and passing. However, when executing the Request Sync test, the issue remains.
As per your suggestion, I have modified my approach:
I now use the Google Assistant app to add/remove devices.
I use the Google Home app (GHA) for updating devices.
Attached are my operation video and logs for your reference. If there are any errors in my peration process, how should I correctly perform the following test scenarios?
1.Check HomeGraph devices after adding a device => failed (video: adding a device process-20250212.mp4 -
2.Check HomeGraph devices after removing a device => passed
3.Check HomeGraph devices after updating a device => failed (video: updating a device process-20250212.mp4 -
Project ID: zephyr-dev-439505
Sync Response:
GCP logs:
Test suite : Report State and Request Sync : timeout is currently set to 15 seconds
Thank you.
he...@coway.com
Dear developer,
Thank you for providing the detailed information. Based on the video, it appears that you unlinked and relinked your project in Google Assistant > Home control. However, this is not the correct approach for the Request Sync test cases in the Test Suite.
For the test cases - Check HomeGraph devices after adding / removing / updating a device, you will need to add or remove other smart home devices to your project, such as a LIGHT or AC_UNIT. When updating a device, you can change its name. Kindly ensure that this is done from your third-party app rather than from the Google Home app (GHA). For more details, please refer to this link.
If you have any further questions, please feel free reach out to us. Thanks.
sa...@google.com
Thank you for your response. I would like to provide some clarification regarding our product. It is a smart range hood, and we have developed the Zephyr Connect App: Zephyr Connect on App Store (
If so, the app was originally designed to allow a single account to be linked to only one smart range hood. When a device is already linked, adding a new device requires unlinking and relinking, which will rebind the originally linked device. The original design also does not support adding additional smart home devices while an existing device is linked.
The app also does not support updating or renaming devices. Therefore, it is not possible to achieve this through a third-party application. Given this limitation, how should we proceed to pass the required test items?
A few years ago, we successfully passed the Request Sync test (
Based on the above explanation, are we still required to complete the test for adding and updating devices in HomeGraph? If so, how should we implement and proceed with the test if it is completed without using the Google Home application (GHA)?
Thank you
Description
Dear GOOGLE,
I hope this message finds you well.
I am reaching out to inquire about an issue we encountered with the light toggle functionality for our product. We have conducted a voice command test using Google Assistant and encountered the following problem:
Despite implementing the coding as detailed below and issuing the voice commands as listed, the product's lighting control did not respond as expected. Instead, the product was either turned on or off rather than controlling the light specifically.
Here are the details:
Voice Commands Tested:
Turn {device nickname} light on Turn {device nickname} light off Turn off {device nickname} bulb Turn {device nickname} indicator bulb off Turn {device nickname} light on {device nickname} light on Turn on {device nickname} light
Available Toggles: [ { "name": "Light", "name_values": [ { "name_synonym": ["light"], "lang": "en" }, { "name_synonym": ["조명등", "라이트"], "lang": "ko" } ] } ] Could you please verify if this issue is related to an internal problem or if there might be a mistake in the development process? Any insights or assistance you could provide would be greatly appreciated.
Additionally, our project is currently deployed and operating on Google Actions. If you require the project ID for further investigation, please let us know, and we will provide it.
Thank you for your attention to this matter.
Best regards,
YunHyung Choi Coway Developer