Pixel Buds Pro range with Pixel 9 Pro XL is less than pixel 8 Pro [362156070]

Fixed

Bug

Platform

Status Update

No update yet.

Description

de...@gmail.com

created issue #1

Aug 26, 2024 05:09AM

What

User experience

What type of Android issue is this?
Bluetooth

What steps would let us observe this issue?

Have audio playing on phone while using Pixel Buds Pro
Walk to Kitchen area without phone

What did you expect to happen?
Phone stays connected with quality audio like Pixel 8 Pro

What actually happened?
Buds drop out entirely or garbled audio

What was the effect of this issue on your device usage, such as lost time or work?
Moderate

When

Time and frequency

When did this happen?
Aug 26, 2024 2:55 PM GMT+10:00

How often has this happened?
Every time

Where

Component

Suggested component: <not visible> (1498455)

Build and device data

- Build Number: google/komodo_beta/komodo:15/AP31.240617.015/12207491:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Debugging information
Google Play services
com.google.android.gms
Version 243234045 (24.32.34 (260408-665920202))
System App (Updated)

Android System WebView
com.google.android.webview
Version 653310333 (127.0.6533.103)
System App (Updated)

Network operator: Boost
SIM operator: BOOST

Filed by Android Beta Feedback. Version (Updated): 2.44-betterbug.external_20240710_RC02 (DOGFOOD)
To learn more about our feedback process, please visit https://developer.android.com/preview/feedback#feedback-app.

Comments

de...@gmail.com <de...@gmail.com> #2Aug 26, 2024 05:09AM

Information redacted by Android Beta Feedback.

bugreport-komodo_beta-AP31.240617.015-2024-08-26-15-00-15_GMT+10:00.zip

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bugreport-komodo_beta-AP31.240617.015-2024-08-26-15-00-15_GMT+10:00_REDACTED.zip

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ps...@google.com <ps...@google.com> Aug 26, 2024 02:57PM

Assigned to ps...@google.com.

ps...@google.com <ps...@google.com> #3Aug 26, 2024 06:39PM

Thank you for reporting this issue. We have shared this with our product and engineering team and will update this issue with more information as it becomes available.

bj...@gmail.com <bj...@gmail.com> #4Aug 28, 2024 10:38AM

Just FYI

Same issues with several different Headphones and watches.

md...@gmail.com <md...@gmail.com> #5Aug 30, 2024 12:24AM

Same issue on P9P XL with multiple Bluetooth headphones. Range is terrible and significantly worse than my P8P was

de...@gmail.com <de...@gmail.com> #6Aug 30, 2024 07:52AM

No better on Android 15 QPR1 Beta 1.1

qi...@gmail.com <qi...@gmail.com> #7Sep 4, 2024 02:21AM

Same here with Pixel 9 and Pixel Buds. Same buds with Pixel 6 have much better range.

rh...@gmail.com <rh...@gmail.com> #8Sep 6, 2024 11:17PM

Also experiencing a reduction in useful Bluetooth range -- connection with watch is lost at much closer distances than with previous Pixel 7 Pro

li...@gmail.com <li...@gmail.com> #9Sep 9, 2024 12:36AM

Hi team! I can replicate this issue with the Pixel 9 Pro Fold as well. I have found this phone compared to my old Z Fold 3 has much shorter bluetooth range and two pairs of wireless earbuds are no longer consistently usable while my phone is in my pocket. If my phone is on the charger I can walk less that half as far away before connections start to drop. I'm on the 5th August security update.

de...@gmail.com <de...@gmail.com> #10Sep 11, 2024 12:06AM

Saw an AndroidPolice article that says turning off "Ultra Wide Band" and rebooting the phone makes a significant difference and a temp workaround...

ch...@gmail.com <ch...@gmail.com> #11Sep 13, 2024 12:09AM

I'm having issue trying to connect to my Pixel Buds A-Series on my Pixel 9 Pro Fold running Android 14 (up to date out of the box).

First experience of this happened when I tried to go for a jog and was able to connect to buds but only while phone was in hand. As soon as it went in my pocket the connection was all messed up.

da...@gmail.com <da...@gmail.com> #12Sep 13, 2024 12:31AM

Same issue here with my Sony wf-1000xm5 earbuds. I have dropped connections while playing music even when my phone is in my pocket, if I remove the phone and place it somewhere I will occasionally get stuttering audio even when I am within 10ft of the phone. Currently using the pixel 9 pro xl. Previous phone was a Samsung s23 ultra and there is a substantial reduction in range using the pixel compared to the s23 ultra. I also experienced poor connection or audio cutting out since switching to the pixel 9 pro xl in same scenarios or locations where previously I had none of these issues. Also as an attempt to troubleshoot I switched the Sony earbuds to prioritize stable connection instead of prioritize audio quality. No difference and the issues still exist.

ty...@gmail.com <ty...@gmail.com> #13Sep 14, 2024 09:04PM

Speaking of Bluetooth issues, my digital key for my Hyundai in Google Wallet will not work most of the time via UWB. Only way I could guarantee that it would work is by turning off and on Bluetooth before I go out to the vehicle. But, of course, this shouldn't be necessary. NFC entry works every time, though. And I use that if I forget to cycle the BT radio.

ty...@gmail.com <ty...@gmail.com> #14Sep 14, 2024 09:04PM

^ Issue has occured on both Pixel Fold and Pixel 9.Pro Fold

ku...@gmail.com <ku...@gmail.com> #15Sep 15, 2024 09:24PM

hey team! I have the same issue with bluetooth. I had a Pixel 7 Pro and that worked well but on my Pixel 9 Pro it fails to connect to my HP elite dragonfly Chromebook, my govee smart led strip and even a weighing scale I had that uses bluetooth to add data to fitbit app. I cant get bluetooth to work with these devices. the phone works well with the pixel buds pro, and pixel watch 2 for me though. Please get this resolved as soon as possible pixel- Android engineering team. you may contact me for further troubleshooting. (I'm outside of the return period so I cant even switch to Pixel 9 now - which apparently doesn't have this issue) turning uwb on - off didn't resolve my issue temporarily

ku...@gmail.com <ku...@gmail.com> #16Sep 15, 2024 09:39PM

seems like I cant edit comments so just wanted to add more information to comment 15 above as it may be useful in debugging. the chromebook does show up as linked on my phone and vice versa. also the smart lock feature does often work even though it doesn't connect.
same thing with the weighing scale, I have tried with multiple weighing scales and while connectign to them using the vitafit app...and opened the settings bluetooth page at the same time in multitasking and the device does show up there just doesn't connect.

with the govee lights it does connect to my Chromebook (I installed the govee app on my Chromebook) just fine, so its def a issue with the pixel 9 pro xl's bluetooth stack.

I did also add this as feedback through the pixel settings app but please resolve this as soon as possible kind request as this is quite annoying

Screenshot 2024-09-15 5.35.02 PM.png

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ch...@gmail.com <ch...@gmail.com> #17Sep 16, 2024 09:36PM

Happening with Pixel 9 regulars as well. Both mine and my wife's Pixel 9s cut out when phone in pocket. Happening across all bluetooth devices to include pixel buds, other ear buds and hearing aides. We just missed our return window so I guess we're stuck with this garbage. It's fine google, we'll just walk around with our phones in our hands all day or duct tape them to our heads. Never an issue with our Pixel 7s

da...@gmail.com <da...@gmail.com> #18Sep 17, 2024 02:12AM

P9PXL - Bluetooth issues since the beginning; most noticeable for me with a) the Pixel Stand 2nd Gen. (charging will fluctuate on-off interminably with blinking white/orange light, which heats up the phone very much and also prevents it from sleeping so the screen is constantly on, which makes me worry that the lifespan of the battery and of the screen are now shortened because of this), and b) my Bluetooth game controller, the 8bitdo Pro 2, which cuts out or lags after 1 minute of use; incredibly inconvenient and making the controller essentially unusable.

da...@gmail.com <da...@gmail.com> #19Sep 17, 2024 02:16AM

P S. Toggling UWB on or off makes absolutely no difference, including after restarting the phone.

ps...@google.com <ps...@google.com> #20Sep 17, 2024 04:54AM

Thank you for the feedback, for us to further investigate please share below required information:

Pixel 9 Pro XL && Pixel Buds Pro, Bugreport log(With BT Snoop log enabled) and Bluetooth air log(Ellisys log).
pixel 8 Pro && Pixel Buds Pro, Bugreport log(With BT Snoop log enabled) and Bluetooth air log(Ellisys log).

Please use the same remote device(Pixel Buds Pro), and make sure the wifi and "Ultra Wide Band" are both disabled.

Also need the exact distance at which Pixel 9 Pro XL is good but pixel 8 Pro is bad. Please provide the response information and the specific time when the problem occurred. Thanks

How you enable full snoop logging for Bluetooth:

Enable Developer options on the device
- Go to Settings -> About
- Tap "Build number" a number of times until developer options are enabled
In Settings --> System --> Developer options activate the Enable Bluetooth HCI snoop log toggle
Restart Bluetooth for logging to take effect

After this repeat the steps that show the issue.

de...@gmail.com <de...@gmail.com> #21Sep 17, 2024 11:29PM

I no longer have the Pixel 8 (Traded into Google lol). I'll try and grab logs later for the Pixel 9 Pro XL today. Hopefully somebody else in this thread can give logs for both Devices to give an accurate comparison between the two.

The range estimate for me is 15-20metres or so, but the Pixel 8 Pro was getting another 3-5metres on top of that, and started distorting/breaking up at a further distance than the Pixel 9 Pro XL.

de...@gmail.com <de...@gmail.com> #22Sep 18, 2024 05:09AM

What

Feature request

2.59pm drop-out of range, pixel 8 Pro has another 5 odd metres. Other random dropouts 2m from device at 3.01pm

Where

Build and device data

- Build Number: google/komodo_beta/komodo:15/AP41.240823.009/12329489:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Debugging information
Google Play services
com.google.android.gms
Version 243530045 (24.35.30 (260408-668017056))
System App (Updated)

Android System WebView
com.google.android.webview
Version 661314633 (128.0.6613.146)
System App (Updated)

Network operator: Boost
SIM operator: BOOST

bugreport-komodo_beta-AP41.240823.009-2024-09-18-15-00-45_GMT+10:00.zip

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de...@gmail.com <de...@gmail.com> #23Sep 18, 2024 05:09AM

Information redacted by Android Beta Feedback.

bugreport-komodo_beta-AP41.240823.009-2024-09-18-15-00-45_GMT+10:00_REDACTED.zip

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de...@gmail.com <de...@gmail.com> #24Sep 19, 2024 01:37AM

What

Feature request

Same location as yesterday. Range today 5m shorter. 11.10am

Where

Build and device data

Debugging information
Google Play services
com.google.android.gms
Version 243530045 (24.35.30 (260408-668017056))
System App (Updated)

Android System WebView
com.google.android.webview
Version 661314633 (128.0.6613.146)
System App (Updated)

Network operator: Boost
SIM operator: BOOST

bugreport-komodo_beta-AP41.240823.009-2024-09-19-11-13-29_GMT+10:00.zip

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de...@gmail.com <de...@gmail.com> #25Sep 19, 2024 01:37AM

Information redacted by Android Beta Feedback.

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cy...@gmail.com <cy...@gmail.com> #26
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Sep 19, 2024 09:21AM

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bugreport-caiman_beta-AP41.240823.009-2024-09-19-02-04-50.zip

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ps...@google.com <ps...@google.com> #27Sep 19, 2024 05:18PM

Thank you for the update. We will update this issue as more information becomes available.

ko...@google.com <ko...@google.com> #28Sep 26, 2024 05:32AM

Status: Duplicate of

361282796

The firmware v176 is outdated.
We have identify the fix for ranging issue.
Dup the bug to the main issue and monitor after MPR build release.
[b/355373894] P24 BT phenomenon in retx rate when switching TX power from iPA_Div to iPA_BF [b/361282796] [P24][KM4/CM4/CT3/TK4] RSSI inaccurate

ps...@google.com <ps...@google.com> Sep 27, 2024 09:19AM

Status: Assigned (reopened)

ad...@google.com <ad...@google.com> #29Oct 11, 2024 03:28PM

Marked as fixed.

Thank you for reporting this issue. We have a fix rolling out in an upcoming release.

da...@gmail.com <da...@gmail.com> #30Oct 12, 2024 10:51AM

Comment has been deleted.

Message last modified on Oct 12, 2024 09:56PM

ry...@gmail.com <ry...@gmail.com> #31Oct 16, 2024 05:46AM

Comment has been deleted.

Message last modified on Oct 16, 2024 05:47AM

da...@gmail.com <da...@gmail.com> #32Nov 4, 2024 04:25AM

This issue still persists and it's terrible. Supposedly there was a fix but I'm on the latest around beta and it's not fixed. Can Google give me an answer?

cy...@gmail.com <cy...@gmail.com> #33Nov 4, 2024 05:49AM

Comment has been deleted.

Message last modified on Nov 4, 2024 05:49AM

cy...@gmail.com <cy...@gmail.com> #34Nov 4, 2024 05:50AM

I can confirm that this issue came back when I upgrade from Android 14 stable to Android 15 stable. When I reverted from Android 15 Developer Preview to Android 14, I encountered the issue again. Now with the upgrade, the issue is back on any earbuds I try.

da...@gmail.com <da...@gmail.com> #35Nov 8, 2024 10:39AM

The November update which had a Bluetooth range issue fix did not fix this issue at all..

su...@googlemail.com <su...@googlemail.com> #36Nov 11, 2024 12:12PM

Same issues Here.
Bluetooth range is about 50cm. Even in Pocket Problems occur. Deactivating uwb does Help, but should only be a workaround

tr...@gmail.com <tr...@gmail.com> #37Nov 13, 2024 12:28PM

I also have terrible Bluetooth range. Cannot even go down the hallway and lose connectivity to Garmin watch

da...@gmail.com <da...@gmail.com> #38Nov 20, 2024 01:34PM

Can the engineers comment as to if this is going to be fixed or not? I haven't heard anything

he...@gmail.com <he...@gmail.com> #39Nov 28, 2024 04:24PM

This is super annoying, every other day I can't call anybody from my car when I drive home. Android auto connects, but Bluetooth bugs out...

bl...@gmail.com <bl...@gmail.com> #40Nov 30, 2024 06:21PM

Comment has been deleted.

Message last modified on Nov 30, 2024 06:30PM

bl...@gmail.com <bl...@gmail.com> #41Nov 30, 2024 06:31PM

I like the google pixel 9 pro xl but I have experienced a lot of issues with connectivity. I have a lot of dropped calls when my phone is connected to any cars and I have some choppy sound sometimes on Bluetooth speakers. I have made all updates. I have contacted google and opened a case but no response from them. Your Google Support Inquiry: Case ID [2-0080000037910]

da...@gmail.com <da...@gmail.com> #42Dec 3, 2024 10:14PM

So I just got my pixel 9 pro XL back from being repaired for this issue and it has not changed a thing. I don't know what they did but nothing has changed. I still have. They're really low Bluetooth range. It gets choppy 5 to 10 ft away from the phone and that's with my good Bluetooth. My trucker's Bluetooth. It's only good for about 10 ft before it bugs out. Very frustrated with this phone. I have no issues with my Bluetooth with my s23 ultra. Would an engineer please chime in and let us know what's going on?

da...@gmail.com <da...@gmail.com> #43Dec 6, 2024 01:16PM

December pixel drop update absolutely did not fix the Bluetooth issue. Even after restarting the phone and resetting Bluetooth in Wi-Fi it still exists

r....@gmail.com <r....@gmail.com> #44Dec 20, 2024 03:27PM

Still having issues with both of my Pixel 9 pro XLs. Works fine with pixel buds (go figure) and decently enough with my non keyless car. Keyless entry and non pixel branded headphones=random disconnects.

ty...@gmail.com <ty...@gmail.com> #45Feb 13, 2025 05:31AM

Also noticing Bluetooth connectivity issues on my Pixel 9 Pro XL, even after the February update. The range is really short and the audio cuts out a lot. Never had these issues on my previous phone.

jo...@gmail.com <jo...@gmail.com> #46Mar 15, 2025 06:47PM

Won't connect to car (mercedes e class w212) at all but connects to my other car (mercedes c class) on pixel 9

Issue 362156070

Description

What

User experience

When

Time and frequency

Where

Component

Build and device data

Issue summary

Comments

de...@gmail.com <de...@gmail.com> #2Aug 26, 2024 05:09AM

ps...@google.com <ps...@google.com> Aug 26, 2024 02:57PM

ps...@google.com <ps...@google.com> #3Aug 26, 2024 06:39PM

bj...@gmail.com <bj...@gmail.com> #4Aug 28, 2024 10:38AM

md...@gmail.com <md...@gmail.com> #5Aug 30, 2024 12:24AM

de...@gmail.com <de...@gmail.com> #6Aug 30, 2024 07:52AM

qi...@gmail.com <qi...@gmail.com> #7Sep 4, 2024 02:21AM

rh...@gmail.com <rh...@gmail.com> #8Sep 6, 2024 11:17PM

li...@gmail.com <li...@gmail.com> #9Sep 9, 2024 12:36AM

de...@gmail.com <de...@gmail.com> #10Sep 11, 2024 12:06AM

ch...@gmail.com <ch...@gmail.com> #11Sep 13, 2024 12:09AM

da...@gmail.com <da...@gmail.com> #12Sep 13, 2024 12:31AM

ty...@gmail.com <ty...@gmail.com> #13Sep 14, 2024 09:04PM

ty...@gmail.com <ty...@gmail.com> #14Sep 14, 2024 09:04PM

ku...@gmail.com <ku...@gmail.com> #15Sep 15, 2024 09:24PM

ku...@gmail.com <ku...@gmail.com> #16Sep 15, 2024 09:39PM

ch...@gmail.com <ch...@gmail.com> #17Sep 16, 2024 09:36PM

da...@gmail.com <da...@gmail.com> #18Sep 17, 2024 02:12AM

da...@gmail.com <da...@gmail.com> #19Sep 17, 2024 02:16AM

ps...@google.com <ps...@google.com> #20Sep 17, 2024 04:54AM

de...@gmail.com <de...@gmail.com> #21Sep 17, 2024 11:29PM

de...@gmail.com <de...@gmail.com> #22Sep 18, 2024 05:09AM

What

Feature request

Where

Build and device data

de...@gmail.com <de...@gmail.com> #23Sep 18, 2024 05:09AM

de...@gmail.com <de...@gmail.com> #24Sep 19, 2024 01:37AM

What

Feature request

Where

Build and device data

de...@gmail.com <de...@gmail.com> #25Sep 19, 2024 01:37AM

cy...@gmail.com <cy...@gmail.com> #26 Restricted Sep 19, 2024 09:21AM

ps...@google.com <ps...@google.com> #27Sep 19, 2024 05:18PM

ko...@google.com <ko...@google.com> #28Sep 26, 2024 05:32AM

ps...@google.com <ps...@google.com> Sep 27, 2024 09:19AM

ad...@google.com <ad...@google.com> #29Oct 11, 2024 03:28PM

da...@gmail.com <da...@gmail.com> #30Oct 12, 2024 10:51AM

ry...@gmail.com <ry...@gmail.com> #31Oct 16, 2024 05:46AM

da...@gmail.com <da...@gmail.com> #32Nov 4, 2024 04:25AM

cy...@gmail.com <cy...@gmail.com> #33Nov 4, 2024 05:49AM

cy...@gmail.com <cy...@gmail.com> #34Nov 4, 2024 05:50AM

da...@gmail.com <da...@gmail.com> #35Nov 8, 2024 10:39AM

su...@googlemail.com <su...@googlemail.com> #36Nov 11, 2024 12:12PM

tr...@gmail.com <tr...@gmail.com> #37Nov 13, 2024 12:28PM

da...@gmail.com <da...@gmail.com> #38Nov 20, 2024 01:34PM

he...@gmail.com <he...@gmail.com> #39Nov 28, 2024 04:24PM

bl...@gmail.com <bl...@gmail.com> #40Nov 30, 2024 06:21PM

bl...@gmail.com <bl...@gmail.com> #41Nov 30, 2024 06:31PM

da...@gmail.com <da...@gmail.com> #42Dec 3, 2024 10:14PM

da...@gmail.com <da...@gmail.com> #43Dec 6, 2024 01:16PM

r....@gmail.com <r....@gmail.com> #44Dec 20, 2024 03:27PM

ty...@gmail.com <ty...@gmail.com> #45Feb 13, 2025 05:31AM

jo...@gmail.com <jo...@gmail.com> #46Mar 15, 2025 06:47PM

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Issue metadata

cy...@gmail.com <cy...@gmail.com> #26
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Sep 19, 2024 09:21AM