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Status Update
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Comments
an...@gmail.com
Information redacted by Android Beta Feedback.
an...@google.com
Thank you for reporting this issue. For us to further investigate this issue, please provide the following additional information:
Please upgrade to the latest release from the link
an...@google.com
an...@gmail.com
Upgrade was never offered. I was offered directly Android 16. I can't
install Android 16 as I want to leave beta.
<buganizer-system@google.com> schrieb am Do., 27. Feb. 2025, 08:55:
install Android 16 as I want to leave beta.
<buganizer-system@google.com> schrieb am Do., 27. Feb. 2025, 08:55:
mo...@leaubm.fr
Thank you for reporting this issue. We have shared this with our product and engineering team and will update this issue with more information as it becomes available.
al...@gmail.com
Thanks for reporting this issue.
-
We are handling "No more paying via Wallet because the system is not up to date" wallet issue here.
-
Please file a separate ticket for "Upgrade was never offered to install android 16" with details.
ju...@gmail.com
Just want to add, same situation as yours, only it's been happening since December.
After upgrading to stable the issue persists.
After upgrading to stable the issue persists.
ju...@gmail.com
Have a customer with the same issue.
it...@sternico.com
Same issue. Using SMS communication with work profile contacts is basically unusable, as you cannot see who you're chatting with. It is, however, an important communication tool for us in certain scenarios.
Uninstalling all Messages App Updates or deleting Cache and Data temporarily fixes this, but you can see the name revert back to just a number when a few new SMS messages were received.
This is NOT (!) intended behavior, as this is working just fine in the dialer app, as it should! Even if it was, it'd be an an absolutely horrible design decision.
Uninstalling all Messages App Updates or deleting Cache and Data temporarily fixes this, but you can see the name revert back to just a number when a few new SMS messages were received.
This is NOT (!) intended behavior, as this is working just fine in the dialer app, as it should! Even if it was, it'd be an an absolutely horrible design decision.
ab...@eganco.com
same problem as others stated it would be incredibly silly if this was intended behavior. Our users are growing restless over this completely nonsensical intended behavior.
sd...@vno.com
How can this be Intended behavior? The phone app works perfectly fine, but the messages app does not work. If it is a new contact that has never interacted with the messages app it works for a few days but then reverts to just a number. This needs to be fixed.
at...@gmail.com
I am experiencing the same issue. The messages list used to show a work profile contact and a briefcase icon next to their name to show it was a work profile contact. Now we have just the number as if the contact doesn't exist. The contact with the number ending in 8893 is a work profile contact with full permissions between the personal and work profile. If we revert to an older version of messages, it works properly but only for a short time.
an...@google.com
co...@gmail.com
I've also been dealing with this issue for months. For a while, uninstalling all updates to the app fixed the problem. As long as I didn't let Messages update it wasn't an issue. That fix no longer works though.
em...@gmail.com
I have had this same issue since the messages.andriod_20240806 update this function no longer works.
st...@gmail.com
This issue is so bad, we are about to switch 200 people to iPhones at our company. Really need to get this fixed.
mr...@gmail.com
I am having the same issue. Thank you.
in...@tarpinian-sa.com
More than 70 devices impacted here. Please help us :/
ab...@eganco.com
Hi all, there might be a fix on the way at least that's what a Google employee tells me. Here is the email he sent
"A fix is already released for this issue and it will be propagated to 100% of the device by the first week of Feb."
Rolling update starting today so people may begin to see the fix soon via an update to the messaging app. I haven't seen it yet though.
"A fix is already released for this issue and it will be propagated to 100% of the device by the first week of Feb."
Rolling update starting today so people may begin to see the fix soon via an update to the messaging app. I haven't seen it yet though.
to...@gmail.com
Certainly still a problem, we have over 50 devices with the same issue.
kl...@gmail.com
The fact that someone said it's working as expected is a joke. First, this worked ever since I started using the work profile and Google Messages was actually identified as the preferred texting application so you COULD see work contacts. I don't recall how long I've been using it - likely ~10 years, but it worked up until the June/July timeframe in 2024. Second, if you open Samsung Messages (ignoring all the messages about it being transitioned to Google Messages, etc.) and you switch the text application to Samsung Messages....guess what happens? You see the messages with contact names and the little briefcase icons. There are many within my organization that are seriously considering bailing on Android and switching to Apple at their next upgrade opportunity.
hs...@gmail.com
So is this really a bug? I logged out of connectiion to Gmail account snf all my messages had contact information tied to it again. Im a business user and i don't store contacts on Android or Gmail account. As a result those two repositories are empty. When you disconnect messaging from Gmail connection it opens up contact retrieval and allows results from outlook business.
em...@gmail.com
Hey look at that. A work around. Thanks. But what does it mean for
functionality? Do we loose any functionality if Google account is removed
from Messages?
Sincerely,
Emily
On Thu, Jan 16, 2025, 7:57 PM <buganizer-system@google.com> wrote:
functionality? Do we loose any functionality if Google account is removed
from Messages?
Sincerely,
Emily
On Thu, Jan 16, 2025, 7:57 PM <buganizer-system@google.com> wrote:
co...@gmail.com
My phone pushed an update that as of this moment seems to have fixed the issue. Fingers crossed that it stays that way.
em...@gmail.com
What version is the app now?
Sincerely,
Emily
On Fri, Jan 17, 2025, 6:03 PM <buganizer-system@google.com> wrote:
Sincerely,
Emily
On Fri, Jan 17, 2025, 6:03 PM <buganizer-system@google.com> wrote:
tk...@gmail.com
Please fix this issue. I work for a very large fortune 500 company, most (~90%) employees with a company issued device use iPhones, but that still leaves a large number of Android (Samsung galaxy) users. This issue of work contact names not showing up specifically and exclusively in the Google Messages app started early summer 2024. From a user perspective it is a clear defect and needs fixing. It is baffling it is taking to restore very basic functionality (work contacts names showing up in personal side Google message app) that was lost with whatever update got sent last year. Please provide an update ASAP.
da...@gmail.com
Same problem for me on Google messages.
Works fine on Samsung messages
Works fine on Samsung messages
dr...@nardihaus.com
Please fix this issue ASAP
mr...@gmail.com
This is not just a beta issue. The production versions have the same issue.
kr...@alphamicron.com
This is affecting users in our organization as well.
ph...@gmail.com
This issue is affecting our organization as well. Please fix soon!
mi...@gmail.com
This has been affecting users at our organisation for months. If a fix isn't coming soon, we may need to buy iPhones for the affected users.
da...@gmail.com
This is affecting 250 Android phones across our org. This may be functioning as expected, but with all due respect, whoever developed this expectation is severely out of touch with how this app is used on corporate phones. If a fix is released in the next 60 days, my org will be replacing all Android devices with iPhones.
ma...@gmail.com
I have opted into the Beta via Google Play and have seen a resolution on this issue. Thanks to the developers for fixing this.
em...@gmail.com
version messages.android_20250122_01_RC00.phone.openbeta_dynamic
This one seems to resolve the issue and I'm able to use my Google account
to login to the messages app.
Sincerely,
Emily
On Fri, Jan 24, 2025, 8:00 PM <buganizer-system@google.com> wrote:
This one seems to resolve the issue and I'm able to use my Google account
to login to the messages app.
Sincerely,
Emily
On Fri, Jan 24, 2025, 8:00 PM <buganizer-system@google.com> wrote:
an...@gmail.com
I can confirm it is NOT fixed for me, running the same Messages version (20250122_01_RC00). Clearing data/cache resolves it temporarily (as has always been the case) but it does not last past a few hours. I am on Build BP11.241210.004 (15 QPR Beta 3) and November 1, 2024 Google Play system (which is the latest available to me).
For the last two commenters (
ja...@gmail.com
Same issue for me as well. This has been going on for months! 20250128_01_RC00 still has the issue.
si...@gmail.com
This is still an issue. We have struggled with it for months now.
We can get it working but then it breaks again. (we have almost 600 staff and need a solution)
How we recreate the bug:
1. Enroll a Samsung or Pixel into Intune using Intune Company Portal. This will create a work profile.
2. Install Outlook and sync contacts via the Work profile. You'll see the contacts from the personal profile and can call them from the phone app too.
3. Search contacts from the messages app and it will show "work profile contacts" at the bottom (clearly showing the app can see the contacts)
4. Chats with work profile contacts will show the numbers instead of their name, although, some contacts may work but will eventually fail after a few days.
How to temporarily fix the bug
1. Install the messages app on the work profile
2. Disable updates for the messages app on BOTH the work and personal app store.
3. Uninstall the messages app from the work profile
4. Open the messages app and it will ask which account you want to use
5. The work profile contacts will have their names again with the work profile symbol - hurrah!
6. This will stop working after a few hours / after a few days and will show only their number again.
7. If you open the contacts list then click the message button to send them a message then it will display their name at the top of the existing chat, however when returning to the messages app it will only show their number.
Our current solutions / work arounds:
a. Buy a Samsung and use Samsung messages instead of Google messages. Bin the Pixel.
b. Buy an iPhone. Bin the Pixel.
c. Wait for Google to finally fix the problem
We can get it working but then it breaks again. (we have almost 600 staff and need a solution)
How we recreate the bug:
1. Enroll a Samsung or Pixel into Intune using Intune Company Portal. This will create a work profile.
2. Install Outlook and sync contacts via the Work profile. You'll see the contacts from the personal profile and can call them from the phone app too.
3. Search contacts from the messages app and it will show "work profile contacts" at the bottom (clearly showing the app can see the contacts)
4. Chats with work profile contacts will show the numbers instead of their name, although, some contacts may work but will eventually fail after a few days.
How to temporarily fix the bug
1. Install the messages app on the work profile
2. Disable updates for the messages app on BOTH the work and personal app store.
3. Uninstall the messages app from the work profile
4. Open the messages app and it will ask which account you want to use
5. The work profile contacts will have their names again with the work profile symbol - hurrah!
6. This will stop working after a few hours / after a few days and will show only their number again.
7. If you open the contacts list then click the message button to send them a message then it will display their name at the top of the existing chat, however when returning to the messages app it will only show their number.
Our current solutions / work arounds:
a. Buy a Samsung and use Samsung messages instead of Google messages. Bin the Pixel.
b. Buy an iPhone. Bin the Pixel.
c. Wait for Google to finally fix the problem
em...@gmail.com
Using the beta version and logged in with Google account for over a week
with no issues. Working properly and all names show correctly with work
profile briefcase logo.
version messages.android_20250122_01_RC00.phone.openbeta_dynamic
Sincerely,
Emily
On Wed, Jan 29, 2025, 10:37 PM <buganizer-system@google.com> wrote:
with no issues. Working properly and all names show correctly with work
profile briefcase logo.
version messages.android_20250122_01_RC00.phone.openbeta_dynamic
Sincerely,
Emily
On Wed, Jan 29, 2025, 10:37 PM <buganizer-system@google.com> wrote:
mr...@gmail.com
I installed the latest main release (Jan 14 I believe), and lost visibility on Work contacts. From feedback above, I joined Beta and downloaded messages.android_20250128_01_RC00.phone.openbeta_dynmic (Jan 29) - again NO visibility to work contacts.
When I uninstall and revert to the default version on my Pixel 6a (messages.android_20240903_01_RC02_alldpi.arm64-v8a.phonecom.goodle.android.apps.messaging I can again see my contacts.
When I uninstall and revert to the default version on my Pixel 6a (messages.android_20240903_01_RC02_alldpi.arm64-v8a.phonecom.goodle.android.apps.messaging I can again see my contacts.
mr...@gmail.com
++ I did notice that with my base version I'm not signing into with my google account - with the new Beta version, that was not an option, so I had to select my google account.
mr...@gmail.com
messages.android_20250129_01_RC00.phone.openbeta_dynamic.google.android.apps.messaging seems to be working AFTER clearing cache
ar...@gmail.com
also experiencing this bug, first on s24 and now on pixel9. On S24 I worked around it using the samsung messaging client. Now after migrating to pixel9 I no longer have that option. Google please step up here.
ar...@gmail.com
I joined the beta, got the update to messages.android_20250129_01_RC00.phone.openbeta_dynamic.google.android.apps.messaging, cleared the cache, no luck. After I deleted the storage, now it seems to work. Let's see if it lasts.
js...@gmail.com
I've been experiencing an issue with displaying contact names in Google Messages since August 2024. Despite submitting numerous feedback reports, the problem persists.
Frustrated with the recurring issue and the data-clearing workaround (which unfortunately resets all personal notification settings), I discovered a temporary solution. While not ideal, this workaround at least displays a name instead of just the phone number:
1. Access your device's Gallery and select an image.
Choose "Share" and select "Share with Google Messages."
2. Add the recipient's phone number directly, without selecting them from the recent conversations list.
3. Once the image appears in the draft field, exit without sending. This usually saves the contact name.
4. You can then delete the draft, and the contact name should remain associated with the number (at least for the past three months).
However, this workaround has a drawback: it associates the phone number with a Google account, displaying their profile picture and name and no briefcase.
Google needs to address this issue.
Frustrated with the recurring issue and the data-clearing workaround (which unfortunately resets all personal notification settings), I discovered a temporary solution. While not ideal, this workaround at least displays a name instead of just the phone number:
1. Access your device's Gallery and select an image.
Choose "Share" and select "Share with Google Messages."
2. Add the recipient's phone number directly, without selecting them from the recent conversations list.
3. Once the image appears in the draft field, exit without sending. This usually saves the contact name.
4. You can then delete the draft, and the contact name should remain associated with the number (at least for the past three months).
However, this workaround has a drawback: it associates the phone number with a Google account, displaying their profile picture and name and no briefcase.
Google needs to address this issue.
ar...@gmail.com
RE update to messages.android_20250129_01_RC00.phone.openbeta_dynamic.google.android.apps.messaging, I noticed that the Work profile names work up until I restart the phone for any reason (whether to fix stability issues or due to a SW update that requires a restart).
After the restart, I need to again do App Info > Storage > clear all storage, for the names to be picked up again.
After the restart, I need to again do App Info > Storage > clear all storage, for the names to be picked up again.
tk...@gmail.com
I am on an S23 with Google Messages version messages.android_20250129_01_RC00.phone_samsung_openbeta_dynamic and have noticed for the past few days the issue seems to be resolved. Hoping so! Workside contact names now are showing up in single and multi person threads, and mixed with personal contacts as well.
Only issue I have for now is that for the workside contacts, when starting a new text thread (messages app is on the personal side) and searching by name, for people with multiple phone #s in their contact, the attribute showing what type of phone number you are selecting from (home, work, mobile, fax etc) - that attribute does not show, unlike for personal contacts where it does show. With all the contact's numbers showing up when searching by name but w/o the type attribute displaying, it makes a little hard to start a thread knowing you have selected the cell # from the contact list. (w/o having memorized them all). This may be an old issue re-surfacing not related to the names not showing up - I do not recall what the experience was a year ago on this matter.
Only issue I have for now is that for the workside contacts, when starting a new text thread (messages app is on the personal side) and searching by name, for people with multiple phone #s in their contact, the attribute showing what type of phone number you are selecting from (home, work, mobile, fax etc) - that attribute does not show, unlike for personal contacts where it does show. With all the contact's numbers showing up when searching by name but w/o the type attribute displaying, it makes a little hard to start a thread knowing you have selected the cell # from the contact list. (w/o having memorized them all). This may be an old issue re-surfacing not related to the names not showing up - I do not recall what the experience was a year ago on this matter.
em...@gmail.com
As a work around for starting a new text message/thread with a work contact
is to look them up in the phone app and then select the contact and pick
"Message" in the menu options (Add Contact/Message/History). That's what I
have been doing all along just because it works. :)
On Thu, Feb 6, 2025 at 12:00 PM <buganizer-system@google.com> wrote:
is to look them up in the phone app and then select the contact and pick
"Message" in the menu options (Add Contact/Message/History). That's what I
have been doing all along just because it works. :)
On Thu, Feb 6, 2025 at 12:00 PM <buganizer-system@google.com> wrote:
--
*Sincerely,*
*Emily Shishkin*
js...@gmail.com
Not working on:
messages.android_20250131_02_RCOO.phone_sam sung_openbeta_dynamic
messages.android_20250131_02_RCOO.phone_sam sung_openbeta_dynamic
da...@eclatt.com
Clearing the storage on messages.android_20250122_01_RC00.phone_dynamic worked only for 16 hours 35 minutes.
I looked through the messages and the most recently send and received messages were all RCS. When I cleared the storage, though and went back to those same conversations, the RCS indicator had disappeared and the messages now all show as MMS.
I looked through the messages and the most recently send and received messages were all RCS. When I cleared the storage, though and went back to those same conversations, the RCS indicator had disappeared and the messages now all show as MMS.
al...@gmail.com
This is beyond embarrassing. How as this been allowed to go on for so long. This is a key functionality and a phone on android is essentially useless as an enterprise device.
pm...@skygrid.ca
We are experiencing this issue across all users in our company who are set up with a corporate device using a work/personal profile. Clearing cache and storage only provides a temporary fix, and the problem persists. Most of our users are on Google Pixel devices, meaning there is no alternative messaging app such as Samsung Messages available.
Can we get an official response from Google regarding this issue and any potential fixes in progress?
Can we get an official response from Google regarding this issue and any potential fixes in progress?
lu...@gmail.com
The "workaround" to almost daily or weekly of clearing storage on this app is unacceptable. Clearing cache doesn't fix the issue and clearing storage resets the apps requiring ALL of settings, RCS etc to be setup again. I just had the issue happen within a 15 minute period where I cleared storage, setup the app again, then the name disappeared. Even worse is phone calls have no names so it's embarrassing for business devices.
ad...@gmail.com
Raised this via in-app Feedback for the last few Beta releases. Suspect that avenue may get more traction as it should go back to the specific app team quicker and attaches helpful system info in the report. Suggest everyone commenting/following this issue also submit feedback within the Google Message app if you haven't already.
My suspicion is that a server side enabled update causes this issue to reappear. I've noticed that whenever the Google Messages in-app settings show Gemini and Dual SIM RCS that issue occurs and work profile contacts don't display in messages. After I clear the app storage and the issue is gone I don't have those features available in the app settings.
Can easily reproduce the issue using the below steps:
- Clear 'Storage' for Google Messages app
- Open Google Messages app and click through the Google Profile setup message
Observe the issue isn't present. Work Profile contact names correctly appear on message threads
- Navigate to Settings and observe that there is no setting for 'Gemini in messages' and that RCS Chats says that 'RCS chats aren't available for this device'
- Wait around 10 minutes (device left idle)
- Swipe away Google Messages from recent apps or force stop app
- On re-open of Google Messages app you will see 'Setting up RCS chats' message. Open settings and 'Gemini in messages' option is not present and RCS Chats setting only shows one SIM
Observe the issue isn't present. Work Profile contact names correctly appear on message threads
- Wait another 5 minutes (device left idle)
- Swipe away Google Messages from recent apps or force stop app
- On re-open of Google Messages app the issue is now present and work profile contact names do not appear, only their phone numbers.
Observe the issue IS present and settings now shows 'Gemini in messages' option and RCS Chats shows both SIM cards
Just used the above steps to trigger the issue on the latest Messages beta version (messages.android_20250218_01_RC00.phone.openbeta_dynamic)
I've done this now dozens of times and consistently observe some correlation between issue occurring and the enabling of some server-side enabled feature. Based on what I can see changing it appears to be related to 'Gemini in messages' or Dual SIM RCS server-side enabled features. But it could easily be some other server-side feature that doesn't have a noticeable UI change.
For one test I did disable the secondary SIM card to see if I could narrow down issue further. The issue occurred the exactly the same with only one SIM present. Not sure if that actually tells us anything though. Not sure if everyone else commenting with issue have dual SIM or not.
Details:
- Phone: Pixel 9 Pro Fold
- Build: AP4A.250205.002.B2 (Android 15 - 05-FEB-2025 Security Update)
- Network Operator: Telstra
al...@gmail.com
I have the same issue on messages.android_20250131_02_RCOO.phone_dynamic
mr...@gmail.com
still running messages.android_20250129_01_RC00.phone.openbeta_dynamic.google.android.apps.messaging since Feb 3 with good luck. I have not taken any new Beta downloads since then.
jf...@gmail.com
I am impacted by this bug and have been for well over a year. For a long time, I followed the general Internet-discovered advice of uninstalling the updated Messages app from both my personal and work profiles, in order to use the original default app. This worked great until late January 2025, when the default app also stopped showing contact names from my work profile. There was a brief window of time in early February 2025 when I allowed the Messages app to be updated, and everything worked flawlessly. However, I allowed another update to be installed and then the app stopped showing work profile contact names again. For a brief time, uninstalling back to the default worked again, but then has since failed to show work profile contact names, and updating has not fixed it either. This is extremely annoying and I do NOT want to fallback on copying all my work profile contacts to my personal profile account just to be able to figure out who is messaging me or attempting to memorize hundreds of phone numbers.
Is there a better workaround, bug fix, or incoming patch for this? How can I help?
Is there a better workaround, bug fix, or incoming patch for this? How can I help?
ju...@gmail.com
Any update on this ? Issue is still present and very annoying !
Description
What
User experience
What type of issue is this?
Other issue
What steps would let us observe this issue?
What did you expect to happen?
Show the work contacts name when they txt me
What actually happened?
Shows the work contacts phone number
What was the effect of this issue on your device usage, such as lost time or work?
High
Additional comments
Clearing cache, uninstalling /reinstalling Messages only temporarily solves this for about a day.
When
Time and frequency
When did this happen?
Sep 5, 2024 9:46 AM GMT-04:00
How often has this happened?
Every time
Where
Component
Suggested component: <not visible> (1630575)
Build and device data
- Build Number: google/komodo_beta/komodo:15/AP41.240726.010/12266677:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)
Debugging information
Google Play services
com.google.android.gms
Version 243530045 (24.35.30 (260408-668017056))
System App (Updated)
Android System WebView
com.google.android.webview
Version 666803142 (129.0.6668.31)
System App (Updated)
Network operator: Verizon
SIM operator: Verizon
Filed by Android Beta Feedback. Version (Updated): 2.44-betterbug.external_20240710_RC02 (DOGFOOD)https://developer.android.com/preview/feedback#feedback-app .
To learn more about our feedback process, please visit