IssueTracker

Some additional information - it seems that it affects only hardware decoded videos (e.g. enabling "Force software decoding" in Archos Video Player makes the issue disappear.) It's also interesting to note that Kodi does not show the issue even with hardware acceleration.

It also seems that ShieldTV is suffering from the same issue: https://forums.geforce.com/default/topic/881738/shield-android-tv/big-big-gamma-problem-with-2-0-/

Have the same issue with my NP on 6.0. Washed out blacks. Only tried it with the Play movies & TV app. My other NP on 5.1.1 works fine.

Same problem on two Nexus Players with Android TV 6.0. Dark movies are unwatchable - darks are too light...washed out as others say. Only occurs during video playback. Not affecting interface of OS or apps.

sigh... all the blacks look like light grey :(  Please fix this.  Videos are unwatchable.  

Same here, noticed after the 6.0 update.

Same issue here with youtube. It's really annoying.

On my Nexus 6P the original MDA89D build didn't have this issue, but flashing the 3 other images shows the issue.

It's especially bad on AMOLED screens as the RGB value 0/0/0 should turn the screen off completely, this this doesnt and is washed out.

I notice that this still has a Priority of "Small". I think for those of us who are experiencing it, it's more like an Emergency level thing. Please help.

Figured I'd add some photos as I did just get another nexus player out of the box and noticed this with my other one, I named the pictures the version of android they are on. Current build I'm running is MRA58N. First one is from 5.0, then 5.1.1, then 6.0. As you can tell by the last one, Dennis' shirt is really light blue and if you look at the objects beside him they seem washed out/the lighting isn't correct. Thank you!

The difference in the blacks behind Dennis is especially noticeable. Very poor on the last image

This happens on both my Nexus 6P and Nexus 5X as well!

More info on the issue:

https://www.reddit.com/r/Nexus6P/comments/3rljrq/ucoolbho3k_found_the_commit_causing_the_washed/

https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/nexus/fwhHeJ0aLRo/D8DfTmUQBwAJ

Here are a couple screenshots from my Nexus 5X to show the issue. Note, it helps to compare the images in a dark room.

Here is a screenshot of a video as played within the YouTube app. Notice the black portions of the image are actually dark gray.
http://i.imgur.com/76hNVHj.png

And here is a screenshot of the same video being playing within Chrome. Notice the deeper black and better contrast.
http://i.imgur.com/WQNAYq7.png

And here's a link to the video if you want to see it yourself: https://www.youtube.com/watch?v=JApehOE5PrI

If this is happening on 5X and 6P, this issue should really get more attention than it is. 6P is an AMOLED screen, one of the huge selling points for me is perfect blacks. This issue basically renders that feature obsolete for videos

Google, please fix this issue. I expected my Nexus Player to improve with a new OS update, not become unusable. On my LG OLED TV, and the problem is very obvious. For now, I'll have to stream videos using my Xbox instead of Nexus Player.

Sorry to everyone who got a notification about this issue and may have gotten their hopes up.  I cannot believe that no one has officially recognized this issue other than marking a support thread as "assigned".  This affects a number of flagship devices and there is no urgency to fix it even though we are in the middle of the busiest shopping season of the year.  I bought 3 nexus players because they have a fantastic UI with great performance.  I purposely didn't install 6.0 because of this issue, but I of course didn't know that google pushes updates without asking to nexus players so all 3 look like crap now.  Why cant someone at least say this is a known issue and there will be an update out in the coming weeks.  Right now I am close to returning all of these players and going back to Roku.

While many users will not notice the image quality difference, that does not discount the fact that there is one and it is a dealbreaker for a dedicated media player to have these issues for any length of time. Every user is affected by this and is exposed to it any time they're watching video. Patching this should be priority number 1.

It's possible the colour/gamma issues with devices other than Nexus Player are caused by unrelated bugs, as they use completely different platform drivers for their displays. Please do not assume they are the same, use https://code.google.com/p/android/issues/detail?id=192577 to track the colour/gamma problem on Nexus 6P.

I have this issue on my Nexus Player as well. I hope it's getting fixed before Kodi launch their next version which will use the internal decoder. Right now "cast" youtube through Kodi to get around the issue.

I just got a Nexus Player and have had the same issue since 6.0 update. In 5.1 and 5.0 Youtube and Google Play Movies were fine, after updating to 6.0 blacks are grey and it is very noticeable. This makes my Nexus Player unusable for viewing video and I will have to return it. My Raspberry Pi Kodi and my legacy smart tv app show YouTube videos just fine, with proper blacks. My tv is a 2014 Sony KDL-40W605B with HDMI levels set to auto.

I wonder how widespread is this bug, I mean, if every Nexus Player with 6.0 suffers from the issue or it is just some of us. And if, as I suspect, this is a widespread bug, why it hasn't been fixed by now and just assigned a "small" priority, since this bug just breaks the main purpose of the device and makes it useless.

I'm also suffering from the same issues as well with my nexus player.I thought my tv was broke.  The small priority is a joke as it makes this thing watching content useless. Also I don't like how google just doesn't corresponds and keep us updated with the community about this bug.

Hey everyone, We understand the severity of this issue. It's a widespread problem impacting all Nexus Players on 6.0. We're working as fast as possible to resolve it.

We also noticed similar problems on Nexus 6P and 5X, as reported in #14; however, those had a different root-cause. Those have been fixed internally, and will be included in a future MR.

For the NP I would suggest offering the ability to let the end-user forcibly choose RGB Full (0-255) or Limited (16-235) system-wide, even if it would be hidden somewhere under Developer Options.

Even if you default to one, there's always the possibility that in an end-user system the other option is the only correct output in a chain of devices (e.g. NP > A/V receiver > TV/projector).

Thank you for updating us and for updating the priority to High. Good to know it's being worked on actively.

Odd that the issue is so similar between the phones and the NP and yet it's a different root cause. I'd be interested in what the causes were, but I suppose I'd be happiest with the fixes

Actually besides video it also happens when chromecasting photos to my NP - while on my Chromecast colors pop nicely.

I guess people with high contrast and crushed black settings on their TV don't notice the problem, but if you have neutral settings or a calibrated display it's very noticeable.

Google get on this already!!!
It's been over 2 months with this glaring video problem or at least allow people to roll back to the previous version!

Hopefully the devs are serious this time and not teasing us. I was this close to returning the nexus player when the priority was changed from small to high. I agree they should have an option to roll back if they can't get on the ball and fix their issues in a timely matter.

Glad that this is finally being addressed. Even with my tv on maximum contrast the picture is still washed out. Hard to believe they allowed the 'upgrade' to go ahead with such a glaring fault.

Also relieved to hear this is finally getting traction. I hope there are real signs from Google soon that this platform hasn't already been abandoned.

Got a Nexus 6P early November and have noticed the gray blacks during YouTube videos right away. Did some research and this problem is really widespread. Has checked for updates on this issue periodically (so annoying, I check daily now) and surprised it has taken this long for an issue like this to be acknowledged to a higher priority. As of this comment, the problem still persists. -Nexus 6P, with November security update.

Quick update: we have identified the issue in the Nexus Player hardware composer and working on a fix. Thank you for your patience.

A google member stated that there won't be a fix this entire month? Hopefully that's not true.

I'll have sold mine by the time they can be bothered to fix this. Theyve proved they've got no real interest in the nexus player which I suspect will have no support in a few months.

Are you ever going to change Android 6. So phone numbers with - can be called back asap as we receive them in text to call.

Hopefully they will get a fix out before Christmas. I don't blame people for bringing their nexus back to the store. That's nearly 3 months since the grey washed out colors bug was introduced. A smaller company with less resources like ROKU corrects bugs faster than google.

@tergulath@gmail.com - The argument falls flat, because you could easily argue that they do so exactly because they are so small, they have less stuff to correct bugs for ;)

Anyway, the fix is coming, as they have found the issue and now it's just a matter of having patience. - The real issue is that it took this long to make people realize that there actually was an issue... and i am not only speaking about google here. Those who never calibrate their monitor's etc., that didn't think they had/have a issue with the player.
But maybe if the same issue had plagued the chromecast, then a lot more people would have actually noticed it and screamed about it.

The fix was in the hardware composer of Nexus Player, and it will be rolled out in an OTA update.

any word on what/when the fix will come for nexus 6p/5x?

The fix did come to the 6p/5x in 6.0.1

Seems to me Google has all but given up on the Nexus Player. How could it take this long to fix a video color problem on a video player? The core functionality of the device has been broken since October and its now Christmas and it has still not been fixed. I wonder how many people will get this as holiday gift and turn it on and say "Why does video look so bad?". Could they at least publicize the date that they will start rolling out the fix? It would be great to know when my device will function as advertised again so I can get some use out of my investment. So disappointing.

Well its now christmas and still no clue when this will be fixed for the nexus player. This bug will pissed anyone getting a nexus player for christmas. The dev said it will be rolled out in a OTA update but didn't give a specific time frame so it could mean next christmas for all we know.

This has become extremely aggravating.
Doesn't Google test their version updates (LIKE OH I DON'T KNOW PERHAPS PLAY A VIDEO!) Before sending it out to the hundreds of thousands of devices?
This blows, time to hook up my roku again.

The December update was completed before they announced the fix. Though this bug is serious, they're most likely not changing the release process just for one issue, so it would be strange to expect an OTA before the next scheduled one in January.

 Ok Google boys it's the new year, how about that update we've all been waiting forever for.

"Though this bug is serious, they're most likely not changing the release process just for one issue, so it would be strange to expect an OTA before the next scheduled one in January."

This is not just a serious bug - it literally is a major bug in the PRIMARY functionality of the device.  This is the kind of thing you do a hotfix for - I thought Google was different than Apple and would address serious bugs ("showstoppers") in a timely fashion....

Has to agree. For a device whose primary function is play videos, this is a show stopper. Not only Google realized and acknowledged it much too late (it is well documented before 6.0 OTA was even started), Google sees no urgency to release the fix either. This sparks serious doubts from me on the team's knowledge about how to play back video properly.

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And we are entering the 1st week of January still waiting for this crucial update. 4 Months of this SHOW STOPPER bug.

I read the latest factory update that was released today fixes the problem but can't confirm myself.  Anyone know how long it takes for this these updates to go live to everyone?

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It's fixed with this update. :) Thanks to the engineers !

About time. Now how long do we have to wait for the update to go live OTA.

Any confirmation that January fixes it?

Confirmed here:
https://www.reddit.com/r/nexusplayer/comments/3zkfs0/washed_out_colors_fixed_in_with_january_update/

Has anyone gotten the update yet? Its been a few days for me and still haven't receive the update.

I don't think the OTA has been released yet.  You would need apply the update using the firmware from Google yourself or wait for the OTA to be available sometime in the near future.

I got the OTA yesterday and it solved the problem.

I've downloaded and installed the OTA, but I still see washed-out colors. I'm using a Nexus 5X.

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qualquer palavra sobre o que / quando a correção virá para moto g2 xt1069

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I have finally received the january patch for the nexus player. I tried netflix, with the same movie i have tested before just to make sure the test was the same, and i can confirm that the colors and brightness are back to normal.

So the nexus player is indeed once again a viable media player.

Another confirmation. My Nexus Player's blacks are finally back.

F I N A L L Y
Only took them 3 MONTHS. Bravo team!

hey, i just bought a brand new nexus 5x in India,
i have very washed up colors screen and bad brightness by comparison to my friend's 2 months old nexus 5x.

Updated to 6.0.1 a month ago and today, suddenly, I just wanna throw this nexus 5 to down the toilet. I can't even see properly with the washed hazy-purple screen colors.
Will have to buy a new phone soon if this doesn't get fixed in a few days.

To the recent posters, this thread is about an issue that WAS specific to the Nexus PLAYER.  Please find an appropriate thread for your device(s).

Was this a side effect fix? shouldn't this be closed now?

Is it possible that I see this on latest update of mm for the s6 edge as well?

Problem is also occurring in the version of Android 6.0 on the Moto G XT1078 device (Second Generation). Please place an update release for this annoying problem does not continue.

This is what happens in a dark room since 6.0 on netflix with S6 edge:

http://gathering.tweakers.net/forum/list_message/46306543#46306543

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Agree with #72. This was an issue specific to Nexus Player on 6.0. Fixed MMB29T. Closing.

EU J700M SO FICA REINICIANDO

Please fix

Samsung Galaxy A500-m! When i see a video, it keeps blinking a blue screen over the video.

This bug is specific to the Nexus Player and has been fixed for a long time. If you don't own a Nexus Player, this is the wrong place to post.

Hi. I have one problem with many games by ea sports. The touch screen dont respond and the dont move on. Anyone can Tell me what is this bug and if have any solution?

Estou com um terrível problema, quase todos os apps pede permissão, aparecendo sobreposição de tela, formatei varias vezes, em pouquíssimo tempo volta novamente não estou mais suportando este problema.
Sempre tive android mais pelo jeito irei sai desse sistema que esta arruinando minha paciência,