IssueTracker

Users are experiencing issues accessing the SASSA Appeal Status Check feature, particularly for SRD R350 (r370) grant applications. Several applicants report delayed responses, unexpected errors, and system timeouts during the SASSA online portal and mobile site status checks. The issue impacts users trying to confirm the current status of their appeals, especially those who have updated or re-applied.

Steps to Reproduce:

Visit the SASSA SRD website or appeal page: <a href="https://statuschecksrd.co.za/sassa-status-check-appeal-srd/">SASSA appeal status check</a>

Enter your ID number and phone number, then click on "Submit."
Observe system delays, error messages, or failure to retrieve the appeal status.
Expected Result:
The appeal status should load without error, displaying the current application review stage or decision.

Actual Result:
System timeouts or error messages prevent users from viewing their appeal status, and there is no clear indication of whether the issue is on the server or user end.

Frequency:
Intermittent, but frequent during peak hours.

Platform:
Web and mobile

Additional Notes:
This issue has impacted many applicants’ ability to track their appeals in real time, causing concern about payment delays and eligibility confirmation. Clearer guidance on resolving these errors would benefit users, as would server stability during high-traffic periods.