IssueTracker

Description

A game project published to the internal testing and closed testing tracks is failing Google Play Games sign-in.

A result from GamesSignInClient.isAuthenticated() with SIGN_IN_REQUIRED is logged. After this, GamesSignInClient.signIn() is called, which also returns a result of SIGN_IN_REQUIRED. A sign in UI is briefly shown (GamesResolutionActivity, SignInActivity) but disappears automatically before action can be taken.

The app id (numeric), package id, and client id SHA1 have all been verified to be correct. The account attempting login has been added to the testers list on the Google Play Console, both in the testing track settings and in Google Play Games settings.

Standard information

• Google Play services version from Settings > Google > ? (top right) > three dots (top right) > Version info

Play Games version: 2024.09.53715 (679054039.679054039-190400)

• SDK version

34 ProjectSettings/AndroidResolverDependencies.xml

• Android OS level

Android 14

• Device/emulator(Android level)

Device

• What device are you using? (for example, Pixel 5)

Samsung Galaxy S23+ (SM-S916B/DS)

• App Package Name?

com.pineconegamestudios.pixtopia

• What are the steps to reproduce the problem? (Please provide the minimal reproducible test case.)

1. Install the apk from https://drive.google.com/file/d/1paqAcAS560Uu-y6Y2KgQIxtLvfjqur-s/view
2. Launch apk
3. Observe behavior

NOTE: The application is in internal testing only, and thus new testers will need to be added to the testers list.

• What was the expected result?

Sign-in succeeds, possibly after prompting the user. Long-tapping the app icon and selecting "Choose profile" allows selecting a profile.

• What was the actual result?

The sign-in UI is briefly shown but disappears. There is no meaningful information logged about the cause of the problem.

Opening the "Choose profile" UI by long-tapping the app icon shows a UI that gets permanently stuck with a loading spinner.

• Relevant logcat output

Full log: https://drive.google.com/file/d/1_l3itXvRH60KMXiE4dEx-tDtYQKRtG63/view

Game launch:

11-01 23:56:40.736 27218 27218 D PlayGamesServices[AutomaticGamesAuthenticator]: startWatching()
11-01 23:56:40.761 27218 27218 D PlayGamesServices[AutomaticGamesAuthenticator]: Automatic connection attempt triggered
11-01 23:56:40.761 27218 27218 D PlayGamesServices[GamesApiManager]: startAuthenticationIfNecessary() signInType: 1
11-01 23:56:40.761 27218 27218 D PlayGamesServices[GamesApiManager]: Attempting authentication: zzq{signInType=1, previousStepResolutionResult=null}
11-01 23:56:40.941 21081 27261 W PlayGamesServices[DataBroker]: No player ID found when refreshing
11-01 23:56:41.188 21081 27261 E PlayGamesServices[PlayerAgentHelper]: Unable to load player g[REDACTED]
11-01 23:56:41.220 27218 27218 D PlayGamesServices[GamesApiManager]: Failed to authenticate: zzbq{status=Status{statusCode=SIGN_IN_REQUIRED, resolution=null}, gameRunToken=null}
11-01 23:56:41.221 27218 27218 D PlayGamesServices[GamesApiManager]: GmsCore version is 244336000

After GamesSignInClient.signIn():

11-01 23:56:48.311 27218 27218 D PlayGamesServices[GamesApiManager]: startAuthenticationIfNecessary() signInType: 0
11-01 23:56:48.311 27218 27218 D PlayGamesServices[GamesApiManager]: Attempting authentication: zzq{signInType=0, previousStepResolutionResult=null}
11-01 23:56:48.326 21081 27439 W PlayGamesServices[DataBroker]: No player ID found when refreshing
11-01 23:56:48.483 21081 27439 E PlayGamesServices[PlayerAgentHelper]: Unable to load player g[REDACTED]
11-01 23:56:48.489 27218 27218 D PlayGamesServices[GamesApiManager]: Failed to authenticate: zzbq{status=Status{statusCode=SIGN_IN_REQUIRED, resolution=PendingIntent{69f20bd: android.os.BinderProxy@ce8b6b2}}, gameRunToken=null}
11-01 23:56:48.489 27218 27218 D PlayGamesServices[GamesApiManager]: GmsCore version is 244336000
11-01 23:56:48.506 27218 27218 D PlayGamesServices[GamesApiManager]: Resolution triggered
11-01 23:56:48.842 27491 27491 E PlayGamesServices[SignInClient]: Calling connect() while still connected, missing disconnect().
11-01 23:56:49.730 21081 27577 E PlayGamesServices[PlayerAgentHelper]: Unable to load player null
11-01 23:56:50.003 21081 27576 E PlayGamesServices[PlayerAgentHelper]: Unable to load player null
11-01 23:56:50.627 27218 27218 D PlayGamesServices[GamesApiManager]: Resolution attempt was canceled
11-01 23:56:50.627 27218 27218 D PlayGamesServices[GamesApiManager]: GmsCore version is 244336000

• Link to captured Android bug report (shared privately in Drive.)

N/A

• Optional: Link to any screenshot(s) that demonstrate the issue (shared privately in Drive)

https://drive.google.com/file/d/1XT80fztgqy-gmEzN87lXB4eNwoHvFSWB/view

https://drive.google.com/file/d/1XT9_4Uuoc8Q1uQbn9iEXHw8Fb8QZliyW/view

https://drive.google.com/file/d/1XUHyXrjtlkeiTiB2gYdJ60iMX2UuTQoW/view