IssueTracker

The system should prevent users and developers from introducing invalid SSML  tags within Agent Responses. This validation should occur both at the time of response creation and upon any subsequent edits.

Reasoning:

Improved Customer Experience: Invalid SSML tags can cause disruptions in speech output, leading to unnatural pauses, incorrect pronunciation, or complete failure of the audio response. This negatively impacts the customer experience and can lead to frustration and confusion.

Cost Reduction: Processing invalid SSML tags consumes unnecessary resources and can increase the cost of speech synthesis services. Preventing these errors reduces operational costs associated with audio generation.