// Note: This will create a feature request which anybody can view and comment on.
-- Requested enhancement description (What would you like to accomplish?) -- Additional parameter to differentiate between voice and DTMF input.
-- Detailed functionality description (How might it work? What needs to be changed?) -- The customer requires a feature that allows the agent to identify the type of input received and to store it as a parameter similar to others. For instance, if the input is DTMF digits, the parameters captured would look like this:
Parameter Value digits "1234" inputType "dtmf"
-- Other information (workarounds you have tried, documentation consulted, etc) -- As a temporary solution, you can make use of the API response. When DTMF input is provided, the response will contain a key named "dtmf".
Description
-- Requested enhancement description (What would you like to accomplish?) --
Additional parameter to differentiate between voice and DTMF input.
-- Detailed functionality description (How might it work? What needs to be changed?) --
The customer requires a feature that allows the agent to identify the type of input received and to store it as a parameter similar to others. For instance, if the input is DTMF digits, the parameters captured would look like this:
Parameter Value
digits "1234"
inputType "dtmf"
-- Other information (workarounds you have tried, documentation consulted, etc) --
As a temporary solution, you can make use of the API response. When DTMF input is provided, the response will contain a key named "dtmf".