Can't Download My App via Play Store Mobile App [386382086]

Assigned

Bug

[AOSP] assigned

Status Update

No update yet.

Description

if...@gmail.com

created issue #1

Dec 28, 2024 03:31AM

Users can't download Breathe2Heal via Play Store mobile app, showing "Can't download Breathe2Heal. Try again..." (Log attached).

Key Observations:

Web Play Store remote install works.
Only my dev account can download on mobile, personal account fails.
On the same phone, personal account's app details page doesn't show version number, dev account does.
Verified Play Console's country/region and device config is correct.

Tried Solutions:

Standard Google troubleshooting (e.g., clearing Play Store cache/data), no help.
Created fresh app with minimal config in Play Console - same issue
Multiple users report this, not device-specific.

Comments

ra...@google.com <ra...@google.com> #2Dec 28, 2024 04:27PM

Assigned to ra...@google.com.

Thank you for reporting this issue. Please upload the AOSP patch following this guidance https://source.android.com/devices/tech/config/update.

if...@gmail.com <if...@gmail.com> #3Dec 29, 2024 02:04AM

Add IMS and XCAP APNs for Almadar Carrier ID 2006 MCC606 MNC01

Change-Id: I9594ce3d2276127d2a585b9c630b672c857bede7

ra...@google.com <ra...@google.com> #4Jan 2, 2025 12:38PM

We have shared this with our product and engineering team and will update this issue with more information as it becomes available.

if...@gmail.com <if...@gmail.com> #5Jan 2, 2025 02:03PM

yes, the application package is iam.rebirth.breathe

if...@gmail.com <if...@gmail.com> #6Jan 2, 2025 02:05PM

Yes, it is correct. iam.rebirth.breathe

On Thu, Jan 2, 2025 at 8:38 PM <buganizer-system@google.com> wrote:

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if...@gmail.com <if...@gmail.com> #7Jan 7, 2025 08:50AM

Hi, I would like to confirm the current progress of this issue.

On Thu, Jan 2, 2025 at 8:38 PM <buganizer-system@google.com> wrote:

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ra...@google.com <ra...@google.com> #8Jan 7, 2025 09:35AM

We have shared this with our product and engineering team and will update this issue with more information as it becomes available.

ra...@google.com <ra...@google.com> #9Jan 9, 2025 07:07AM

Thank you for reporting this issue. We’ve investigated, but unfortunately we have not been able to reproduce it on latest public Android 15 build. (Attached video)

Thanks for reporting this issue. Please confirm if the issue is still happening on the latest public Android 15 build. If yes, please provide a bug report after reproducing the issue.

Android bug report (to be captured after reproducing the issue)
For steps to capture a bug report, please refer:

https://developer.android.com/studio/debug/bug-report#bugreportdevice

Alternate method
Navigate to “Developer options”, ensure “USB debugging” is enabled, then enable “Bug report shortcut”. Capture bug report by holding the power button and selecting the “Take bug report” option.

Note: Please upload the bug report to google drive and share the folder to android-bugreport@google.com, then share the link here.

video_not_reproducible.mp4

14 MB

Download

if...@gmail.com <if...@gmail.com> #10Jan 10, 2025 09:29AM

Thank you for your response. I was able to reproduce the issue on the
latest public Android 15 build.
Here is the bug report after reproducing the issue:

https://drive.google.com/file/d/1-1BcZ3GtUF8Kadv23YEzqRGCnBrG6j00/view?usp=drive_link

On Thu, Jan 9, 2025 at 3:07 PM <buganizer-system@google.com> wrote:

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ra...@google.com <ra...@google.com> #11Jan 11, 2025 09:33AM

Thanks for the information. We observed that you have checked this issue on an old Android 15 build.

As mentioned in comment #9, we have checked this issue on Pixel 7 pro with Android 15 (AP4A.250105.002).

Could you please check on this build and let us know if this issue is still reproducible.

if...@gmail.com <if...@gmail.com> #12Jan 11, 2025 01:54PM

Thank you for your feedback. Regarding your request to test on build
AP4A.250105.002, I wanted to clarify that I conducted my tests using the
Android Studio emulator.

The latest build version available on the emulator is AEZA.240806.036. I
haven't received an update to build AP4A.250105.002 on the emulator.

I'm unsure if there's another way to update the emulator to this specific
build. If there is a method, please let me know the specific steps or
provide relevant resources.

Additionally, I have a question about the fix for this issue. Is it
necessary to update the Android system version to resolve it? Many of our
users may not be able to upgrade to Android 15. Understanding if the fix is
dependent on Android 15 is crucial for us to plan accordingly.

Thank you for your time and assistance.

On Sat, Jan 11, 2025 at 5:33 PM <buganizer-system@google.com> wrote:

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ra...@google.com <ra...@google.com> Jan 15, 2025 05:44AM

Reassigned to an...@google.com.

rk...@google.com <rk...@google.com> #13Jan 15, 2025 06:06PM

Reassigned to rk...@google.com.

*Device used: *Sony XQ-AT52

Regarding your request to test on build AP4A.250105.002, I wanted to clarify that I conducted my tests using the Android Studio emulator.

Multiple users report this, not device-specific.

Hi, could you please clarify if this is an Emulator specific or also reproes on Sony and other devices?

if...@gmail.com <if...@gmail.com> #14Jan 16, 2025 04:19AM

My phone is Sony, my user's phone is Samsung, nothing phone, Xiaomi, etc.
all have this problem. I mentioned the emulator because I don't have a
phone with Android 15, so I used the emulator to collect logs. The earliest
log I submitted before was collected on my Sony phone.

On Thu, Jan 16, 2025 at 2:07 AM <buganizer-system@google.com> wrote:

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rk...@google.com <rk...@google.com> #15Jan 16, 2025 04:20AM

Reassigned to ra...@google.com.

Ram, please triage this into Google Play.

ra...@google.com <ra...@google.com> #16Jan 17, 2025 01:50PM

Thanks, we have shared this with our product and engineering team and will update this issue with more information as it becomes available.

ra...@google.com <ra...@google.com> #17Feb 4, 2025 02:11PM

Thanks for reporting this issue. Please clear the play store cache and data, then try installing the app again. If issue is still reproducible, please capture a fresh bugreport and share with us.

if...@gmail.com <if...@gmail.com> #18Feb 5, 2025 05:50AM

I tried clearing the Play Store cache and data, and attempted to install
the app again, but the same issue persists, with the prompt: Download
failed. Here is the latest bug report, please help investigate 🙏

https://drive.google.com/file/d/1IAJEwbyLkyIvwFAcfqDjuSwNDa9hUvXJ/view?usp=sharing

On Tue, Feb 4, 2025 at 10:12 PM <buganizer-system@google.com> wrote:

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if...@gmail.com <if...@gmail.com> #19Feb 20, 2025 03:02AM

Hi
What is the progress on this issue? Please let me know if you need me to
provide more information.

On Wed, Feb 5, 2025 at 1:50 PM Zen Chan <ifallchan@gmail.com> wrote:

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Issue 386382086

Description

Issue summary

Comments

ra...@google.com <ra...@google.com> #2Dec 28, 2024 04:27PM

if...@gmail.com <if...@gmail.com> #3Dec 29, 2024 02:04AM

ra...@google.com <ra...@google.com> #4Jan 2, 2025 12:38PM

if...@gmail.com <if...@gmail.com> #5Jan 2, 2025 02:03PM

if...@gmail.com <if...@gmail.com> #6Jan 2, 2025 02:05PM

if...@gmail.com <if...@gmail.com> #7Jan 7, 2025 08:50AM

ra...@google.com <ra...@google.com> #8Jan 7, 2025 09:35AM

ra...@google.com <ra...@google.com> #9Jan 9, 2025 07:07AM

if...@gmail.com <if...@gmail.com> #10Jan 10, 2025 09:29AM

ra...@google.com <ra...@google.com> #11Jan 11, 2025 09:33AM

if...@gmail.com <if...@gmail.com> #12Jan 11, 2025 01:54PM

ra...@google.com <ra...@google.com> Jan 15, 2025 05:44AM

rk...@google.com <rk...@google.com> #13Jan 15, 2025 06:06PM

if...@gmail.com <if...@gmail.com> #14Jan 16, 2025 04:19AM

rk...@google.com <rk...@google.com> #15Jan 16, 2025 04:20AM

ra...@google.com <ra...@google.com> #16Jan 17, 2025 01:50PM

ra...@google.com <ra...@google.com> #17Feb 4, 2025 02:11PM

if...@gmail.com <if...@gmail.com> #18Feb 5, 2025 05:50AM

if...@gmail.com <if...@gmail.com> #19Feb 20, 2025 03:02AM

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