IssueTracker

NOTE: This issue tracker is for developer bugs and feature requests on Google Smart Home Ecosystem only. THIS IS NOT A SUPPORT FORUM.

- To report user issues, please [share feedback](https://support.google.com/googlenest/answer/7071494) through the Google Assistant or Google Home app.

- For development support, you can reach out on our community forums through [Stack Overflow](https://stackoverflow.com/questions/tagged/google-smart-home) and [Nest Developer Forum](https://www.googlenestcommunity.com/t5/Smart-Home-Developer-Forum/bd-p/Smart-Home-Developer-Forum)

------

I was provided access to this bug tracker by Jack Timbers several months ago. I am a Nest Cam user. I was on the Nest NFT trial, and I canceled my Nest NFT trial ~1.5 years ago. I have been very slow to manage this hardware issue. I have attached my email correspondence with Jack.

I am still unable to migrate one last Nest cameras to Google. The camera in question is:

Nest Outdoor Cam
S/N 18B4305DCA73
When I try to add it through the Google Home app, the app just kicks me back to the home screen
When I try to add it through the consumer Nest app, it states that it cannot find the camera

Any information you can provide would be greatly appreciated.