IssueTracker

I would greatly appreciate any suggestions you may have regarding this issue. Thank you!

Dear,
The issue still persists.

Currently, both the Check Report State and Query Discrepancy tests are functioning correctly and passing. However, when executing the Request Sync test, the issue remains.

As per your suggestion, I have modified my approach:

I now use the Google Assistant app to add/remove devices.
I use the Google Home app (GHA) for updating devices.
Attached are my operation video and logs for your reference. If there are any errors in my peration process, how should I correctly perform the following test scenarios?

1.Check HomeGraph devices after adding a device => failed (video: adding a device process-20250212.mp4 - https://drive.google.com/open?id=1RSXtlXO2Fqd9liwEIIVDC8gN0GC3CAig)
2.Check HomeGraph devices after removing a device => passed
3.Check HomeGraph devices after updating a device => failed (video: updating a device process-20250212.mp4 - https://drive.google.com/file/d/1aaMd6yUCoRr-lFGfNrDPP8RXvCjVZQPB/view?usp=sharing)

Project ID: zephyr-dev-439505
Sync Response: https://drive.google.com/file/d/19KqcJaeESmuxwL8Y5C5NlacFB2URByN_/view?usp=sharing
GCP logs: https://drive.google.com/file/d/1CstJVr2tnpjv39Uzf5YDSY1VATyNJ7Ls/view?usp=sharing
Test suite : Report State and Request Sync : timeout is currently set to 15 seconds

Thank you.

Dear ,

Thank you for your response. I would like to provide some clarification regarding our product. It is a smart range hood, and we have developed the Zephyr Connect App: Zephyr Connect on App Store (https://play.google.com/store/apps/details?id=com.gemteks.rangehood&hl=en_US). When you mention third-party applications, are you referring to using our Zephyr Connect App for operation?

If so, the app was originally designed to allow a single account to be linked to only one smart range hood. When a device is already linked, adding a new device requires unlinking and relinking, which will rebind the originally linked device. The original design also does not support adding additional smart home devices while an existing device is linked.

The app also does not support updating or renaming devices. Therefore, it is not possible to achieve this through a third-party application. Given this limitation, how should we proceed to pass the required test items?

A few years ago, we successfully passed the Request Sync test (https://drive.google.com/file/d/1pKdSsrx66pY2gG-DkSx8pZScuoaJxORV/view?usp=sharing). At that time, during the Check HomeGraph devices after adding/removing/updating step , we were able to pass the test simply by removing the device through our app.

Based on the above explanation, are we still required to complete the test for adding and updating devices in HomeGraph? If so, how should we implement and proceed with the test if it is completed without using the Google Home application (GHA)?

Thank you