Test Suit screen is empty [391394122]

Assigned

Customer Issue

Status Update

No update yet.

Description

lo...@gmail.com

created issue #1

Jan 22, 2025 08:20AM

1. Test Suit

2. Test Suit screen is empty - white

3. In Developer Console

https://console.home.google.com/projects/anubis-sensor/cloud-to-cloud/test I click on Test

4. If possible, please attach videos or screenshots for further clarification

Thank you for helping improve Google developer tools!

Snímek obrazovky 2025-01-22 v 9.19.56.png

309 KB

View

Download

Comments

sa...@google.com <sa...@google.com> Jan 23, 2025 05:36PM

Assigned to sa...@google.com.

sa...@google.com <sa...@google.com> #2Jan 28, 2025 06:20PM

I would greatly appreciate any suggestions you may have regarding this issue. Thank you!

lo...@gmail.com <lo...@gmail.com> #3Jan 29, 2025 06:47AM

Dear developer,

Thank you for reaching out to us. Please try the following steps for troubleshoot -

As indicated in the documentation , when adding / removing a device, ensure to do this from your third-party app (not from the Google Home app (GHA)). Do not remove the device if there is only one device in your app that is account-linked, as this will cause a sync error.
Ensure that Report State has been implemented correctly. Report State is an important feature which lets the Google Home Action proactively report the latest status of the user's device back to Google Home Graph rather than waiting for a QUERY intent.

You can inspect if the device status is correctly synced on HomeGraph Viewer, and check if the status matches what is shown on the Google Home App.

If the issue persists after troubleshooting, to help us reproduce it, please share the following information with us:

Sync Response(JSON format)
Relevant GCP logs.
Project ID.

If you have any further questions, please feel free to reach out to us. Thank you.

sa...@google.com <sa...@google.com> #4Feb 11, 2025 06:48PM

Dear,
The issue still persists.

Currently, both the Check Report State and Query Discrepancy tests are functioning correctly and passing. However, when executing the Request Sync test, the issue remains.

As per your suggestion, I have modified my approach:

I now use the Google Assistant app to add/remove devices.
I use the Google Home app (GHA) for updating devices.
Attached are my operation video and logs for your reference. If there are any errors in my peration process, how should I correctly perform the following test scenarios?

1.Check HomeGraph devices after adding a device => failed (video: adding a device process-20250212.mp4 -

https://drive.google.com/open?id=1RSXtlXO2Fqd9liwEIIVDC8gN0GC3CAig)
2.Check HomeGraph devices after removing a device => passed
3.Check HomeGraph devices after updating a device => failed (video: updating a device process-20250212.mp4 -

https://drive.google.com/file/d/1aaMd6yUCoRr-lFGfNrDPP8RXvCjVZQPB/view?usp=sharing)

Project ID: zephyr-dev-439505
Sync Response:

https://drive.google.com/file/d/19KqcJaeESmuxwL8Y5C5NlacFB2URByN_/view?usp=sharing
GCP logs:

https://drive.google.com/file/d/1CstJVr2tnpjv39Uzf5YDSY1VATyNJ7Ls/view?usp=sharing
Test suite : Report State and Request Sync : timeout is currently set to 15 seconds

Thank you.

Issue 391394122

Description

Issue summary

Comments

sa...@google.com <sa...@google.com> Jan 23, 2025 05:36PM

sa...@google.com <sa...@google.com> #2Jan 28, 2025 06:20PM

lo...@gmail.com <lo...@gmail.com> #3Jan 29, 2025 06:47AM

sa...@google.com <sa...@google.com> #4Feb 11, 2025 06:48PM

Add comment

Issue metadata