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sa...@google.com <sa...@google.com>
sa...@google.com <sa...@google.com> #2
ka...@gmail.com <ka...@gmail.com> #3
Dear developer,
Thank you for reaching out to us. Please try the following steps for troubleshoot -
-
As indicated in the
, when adding / removing a device, ensure to do this from your third-party app (not from the Google Home app (GHA)). Do not remove the device if there is only one device in your app that is account-linked, as this will cause a sync error.documentation -
Ensure that
has been implemented correctly.Report State is an important feature which lets the Google Home Action proactively report the latest status of the user's device back to Google Home Graph rather than waiting for aReport State QUERY
intent.You can inspect if the device status is correctly synced on
, and check if the status matches what is shown on the Google Home App.HomeGraph Viewer
If the issue persists after troubleshooting, to help us reproduce it, please share the following information with us:
(JSON format)Sync Response - Relevant
.GCP logs - Project ID.
If you have any further questions, please feel free to reach out to us. Thank you.
sa...@google.com <sa...@google.com> #4
The issue still persists.
Currently, both the Check Report State and Query Discrepancy tests are functioning correctly and passing. However, when executing the Request Sync test, the issue remains.
As per your suggestion, I have modified my approach:
I now use the Google Assistant app to add/remove devices.
I use the Google Home app (GHA) for updating devices.
Attached are my operation video and logs for your reference. If there are any errors in my peration process, how should I correctly perform the following test scenarios?
1.Check HomeGraph devices after adding a device => failed (video: adding a device process-20250212.mp4 -
2.Check HomeGraph devices after removing a device => passed
3.Check HomeGraph devices after updating a device => failed (video: updating a device process-20250212.mp4 -
Project ID: zephyr-dev-439505
Sync Response:
GCP logs:
Test suite : Report State and Request Sync : timeout is currently set to 15 seconds
Thank you.
Description
NOTE: This issue tracker is for Matter developer bugs and feature requests on Google Smart Home Ecosystem only. Please include include your project id, vendor id and product id in the project information section if available. [PLEASE DO NOT REMOVE THE DEFAULT HOTLISTS OR CHANGE THE DEFAULT ASSIGNEE]
Description of the issue
Hello, I am currently developing Matter-over-Wifi bridge device. I have noticed strange behavior: when device reboots, Google Home loses all bridged devices, even though all endpoints for bridged devices are still present on a device.
Reproduction Information
After virtual devices are added, after some time they appear on Google Home UI as 'Lamp' and 'Lamp(2)'. These virtual devices are responsive and can be controlled with Google Home UI.
If Bridge device reboots for any reason and reconnects to the fabric, Google Home UI does not show these virtual devices anymore.
Issue is consistent with Google Nest Gen 2 fabric. Until device is rebooted, none of bridged devices do not disappear.
Analysis
App Info
Device Info
Hub Info (If applicable)
Matter project information
Attachments
None