Assigned
Status Update
No update yet.
Comments
sa...@google.com
sa...@google.com
Thanks for sharing. Has the user tried reconnecting the action in Google Home app?
io...@ihoment.com
Yes, Users tried relinking to the Google Home app, but it didn't work.
sa...@google.com
Can you please share the screenshot of the error they are experiencing when trying to re-link?
Description
Hello, a user recently reported that his Google Home device list shows that all devices are offline. I asked about this issue (https://issuetracker.google.com/u/1/issues/341807225 ). It was because Google Home did not request us to obtain the device status. You suggested adding the device to a certain room. Now I checked the logs and found that Google Home was used to obtain the device status, and we returned device online information, as shown in the attachment. Can you help me look at this problem? Thank you so much.