IssueTracker

// Note: This will create a feature request which anybody can view and comment on.

-- Requested enhancement description (What would you like to accomplish?) --

Increased webhook timeout to 60 seconds for customers who have an API call that takes a long time and it is not possible to reduce the response time.

-- Detailed functionality description (How might it work? What needs to be changed?) --

Increase the "Webhook timeout" in Dialogflow CX from a maximum of 30 to 60. Customer are currently making a query to a legacy system where the response time is beyond 30 seconds, varying between 40 and 60.


-- If applicable, reasons why alternative solutions are not sufficient --

They tried to solve it in other ways, but this API call is essential for the chatbot's business rule. Implementing a middleware to extend this to 60 seconds is not a suitable solution, because they're using a channel where they're not yet able to send active notifications and therefore the solution would not suit them. The possible scenario that they understand could help them would be to increase the timeout on the webhook call from 30 to 60.


-- Other information (workarounds you have tried, documentation consulted, etc) --

Implementing a middleware to extend this to 60 seconds is not a suitable workaround.