Disable/Block Unsolicitated Agent Outputs in Dialogueflow CX [401353333]

Assigned

Feature Request

Status Update

No update yet.

Description

as...@google.com

created issue #1

Mar 6, 2025 11:50PM

Issue summary

There have been instances where a Dialogflow CX Conversational agent would output random hallucinated values in responses that weren't designed to include such information. As in case #56367979 , users observe a recurring random phone number when prompting the agent for the support number or sales number.
Providing a straightforward option to block these unsolicited outputs would ensure a more predictable and coherent dialogue experience.

How to reproduce the issue in the Dialogflow CX console

Expected behavior

Actual behavior

Current customer workaround

None

Documentation consulted

Other information

Comments

va...@google.com <va...@google.com> Mar 7, 2025 07:27AM

Reassigned to ds...@google.com.

as...@google.com <as...@google.com> #2Mar 12, 2025 03:31PM

Hi,I edited the feature request to remove the specifics of the case that prompted us to open it. For more info please consult case# 56367979.

ds...@google.com <ds...@google.com> #3Mar 13, 2025 10:34AM

Reassigned to gc...@google.com.

Hello,

This issue report has been forwarded to the Dialogflow CX Engineering team so that they may investigate it, but there is no ETA for a resolution today. Future updates regarding this issue will be provided here.

Issue 401353333

Description

Issue summary

How to reproduce the issue in the Dialogflow CX console

Expected behavior

Actual behavior

Current customer workaround

Documentation consulted

Other information

Issue summary

Comments

va...@google.com <va...@google.com> Mar 7, 2025 07:27AM

as...@google.com <as...@google.com> #2Mar 12, 2025 03:31PM

ds...@google.com <ds...@google.com> #3Mar 13, 2025 10:34AM

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