Advance Protection needs work. [406304490]

Assigned

Bug

Status Update

No update yet.

Description

sq...@gmail.com

created issue #1

Mar 25, 2025 08:51PM

What

User experience

What type of Android issue is this?
Accessibility

What steps would let us observe this issue?

Make new account. Add finger print, cell number and extra email for retrieve account.
Enroll Advance Protection.
Forgot password.
Finger print stopped working. Cell number and device can not reset password or retrieve account.
Tried to many times and get locked out of account for 48 hrs.
Waited 2 days to retrieve account.
Link sent clicked on it and got locked out again for another 48hrs
Waited another 2 days and same thing happened.
No help advice worked from browser.
Cellular Phone 9545293095 was useless for over a week. Had to make a new Gmail account for it to work.
Still have no access to alphawolf420954@gmail.com

What did you expect to happen?
Reset or retrieve my account thru cell number, device or second email xxribsxx@tutamail.com

What actually happened?
Had to make new email account squirrel.distracted@gmail.com

What was the effect of this issue on your device usage, such as lost time or work?
Extreme - device was unusable

Additional comments
I have no access to my original beta tester email alphawolf420954@gmail.com please contact me to retrieve my email account at xxribsxx@tutamail.com or squirrel.distracted@gmail.com

When

Time and frequency

When did this happen?
Mar 18, 2025 GMT-04:00

How often has this happened?
Every time

Where

Component

Originating component: <not visible> (1684638)

Build and device data

- Build Number: google/tokay_beta/tokay:16/BP22.250221.013/13218340:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Debugging information
Google Play services
com.google.android.gms
Version 250934035 (25.09.34 (260400-738842635))
System App (Updated)

Android System WebView
com.google.android.webview
Version 699803933 (134.0.6998.39)
System App (Updated)

Network operator: T-Mobile
SIM operator: T-Mobile

Filed by Android Beta Feedback. Version (Updated): 2.46-betterbug.external_20241023_RC01 (DOGFOOD)
To learn more about our feedback process, please visit https://developer.android.com/preview/feedback#feedback-app.

Comments

sq...@gmail.com <sq...@gmail.com> Mar 25, 2025 08:51PM

bugreport-tokay_beta-BP22.250221.013-2025-03-25-16-42-27_GMT-04:00.zip

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15 MB

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sq...@gmail.com <sq...@gmail.com> #2Mar 25, 2025 08:55PM

Information redacted by Android Beta Feedback.

bugreport-tokay_beta-BP22.250221.013-2025-03-25-16-42-27_GMT-04:00_REDACTED.zip

Restricted

14 MB

Download

sq...@gmail.com <sq...@gmail.com> #3Mar 25, 2025 09:22PM

Please upgrade to the latest release from the link Beta3.1.

If the issue still persists, please capture the new bug report and share it here.

ve...@google.com <ve...@google.com> Mar 26, 2025 08:30AM

Assigned to ve...@google.com.

ve...@google.com <ve...@google.com> #4Mar 26, 2025 11:22AM

Please provide the requested information to proceed further. Unfortunately the issue will be closed within 7 days if there is no further update.