IssueTracker

On almost all the pages of Google Cloud Platform website [1], users can currently go to the Footer > Support to access the support page [2]. On the Cloud Console, you can access support by clicking the Help (?) icon on the upper-right corner of the screen > Contact Us > Support Options.

May I know how prominent you would want the requested feature be?

[1] https://cloud.google.com/
[2] https://cloud.google.com/support/

Greetings, I'm one of the program managers who works on public-facing support including this issue tracker.

It sounds like, on each product's tab, you'd like a search out to the relevant chunk of public issues (by component) correct?

I'm actually just asking for something like making the help icon's
dropdown have a direct link to "issue tracker for [component name ||
GCP]".

E.g. if I'm at https://console.cloud.google.com/compute/, the ?
dropdown should have a link of "(Compute Engine issue
tracker)[https://issuetracker.google.com/savedsearches/5038631]".
Simple as that.

https://cloud.google.com/support/ should also link directly to
https://cloud.google.com/support/docs/issue-trackers, rather than only
via a paragraph at the bottom of
https://cloud.google.com/support/docs/community. I'd looked through
the support docs, and I never noticed an issue tracker link — I only
knew about it from fhoffa's Reddit wiki for BQ.

Burying the issue tracker isn't a good way to work with fellow developers. :-P

Right now, the support pages make it look like you don't want to
interact with devs at all unless they pay for the pricey support
plans, and instead redirect people to SO. That's fine for usage
questions, but not for bug reports and feature requests.


Having the help popdown afford a search populated by contextually
relevant public issues (including resolved ones) would be an excellent
further improvement, but that's way farther than the simple "give me a
direct link to the issue tracker for the thing I'm looking at" that I
requested here. ;-)

In my defense (as the author of https://cloud.google.com/support/docs/community) it's in the sidebar too, but I completely agree that we need to surface the trackers better!

The feature request about including issue tracker links in the console makes total sense.

The thing about contextually relevant public issues is actually something we've discussed, but you guess correctly that it's a ways out (if we ever tackle it)

Now that you mention it, I do see that in the sidebar. So yes, fair point.

But… it's also true that I read through docs for the various APIs and never noticed an issue tracker link until the reddit wiki. That's a rather poor way for me to find out about it.

Speaking of the other API docs — eg https://cloud.google.com/bigquery/docs/ — I don't think I've seen an issue tracker link on any of them, despite reading several in detail. If I didn't see it, it should probably be more prominent; if it's not there, it should be.

I don't claim to have perfect attention so I may well have missed it… but attentional blindness is true of everyone, as you surely know by now from user testing. :-P

Thank you for your requests. I created a separate public issue tracker [1] for your request to have the community support sidebar available on various API documentations. I also forwarded the requested feature to prominently link issue tracker from the dashboard to our engineering team and any update(s) will be posted here.

However, I can't provide you with an ETA or guarantee the implementation of this feature, but rest assured that Google strives on improving its products and that your feedback helps us do just that.

[1] https://issuetracker.google.com/67909727

Ok

Ok