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dr...@gmail.com
I am experiencing this as well. Hopefully this can be patched soon!
sh...@gmail.com
I'm consistently affected by this issue. Happens 100% of the time when I try to charge.
ji...@gmail.com
I am affected by this issue too
dn...@google.com
dn...@google.com
Thank you for reporting this issue. Can you provide the below requested information to better understand the issue:
Android bug report
After reproducing the issue, press the volume up, volume down, and power button simultaneously. This will capture a bug report on your device in the “bug reports” directory. Attach the bug report file to this issue.
Alternate method:
After reproducing the issue, navigate to developer settings, ensure ‘USB debugging’ is enabled, then enable ‘Bug report shortcut’. To take bug report, hold the power button and select the ‘Take bug report’ option.
Android bug report
After reproducing the issue, press the volume up, volume down, and power button simultaneously. This will capture a bug report on your device in the “bug reports” directory. Attach the bug report file to this issue.
Alternate method:
After reproducing the issue, navigate to developer settings, ensure ‘USB debugging’ is enabled, then enable ‘Bug report shortcut’. To take bug report, hold the power button and select the ‘Take bug report’ option.
ji...@gmail.com
Attached is the bug report...
op...@gmail.com
to dn...@google.com in post #5, I have a log as well.
However as previously mentioned, I would prefer not posting it in a publicly accessible manner for privacy reasons. Is there a "secure" mailbox I can send it to? I posted my GPG key if needed.
Also attached is a more recent log of it occurring repeatedly. So those anecdotal Reddit reports about it happening non-stop, have now been replicated in a reproducible manner and logged.
(See attached: "More.PNG")
However as previously mentioned, I would prefer not posting it in a publicly accessible manner for privacy reasons. Is there a "secure" mailbox I can send it to? I posted my GPG key if needed.
Also attached is a more recent log of it occurring repeatedly. So those anecdotal Reddit reports about it happening non-stop, have now been replicated in a reproducible manner and logged.
(See attached: "More.PNG")
dn...@google.com
We have passed this to the development team and will update this issue with more information as it becomes available.
op...@gmail.com
ke...@gmail.com
@8 you can send it to the android team using Google drive sharing privately with a specified email address.
ji...@gmail.com
Any status on this? Has this been verified as bug and when will the fix be available?
ni...@gmail.com
I am having the same issue...
dr...@gmail.com
Seems to be directly related to the charging brick that came with Pixels, not the cable. I am using my pixel USB-C to USB-C cable and my Nexus 6P brick and have had no issues, even when charging from very low such as 10%. It does take longer to charge with the 6P brick, which is due to the lower output of that brick I assume?
sh...@gmail.com
Having this issue for a good while but cannot identify since which version like OP. Thought my charger had gone bad... Thanks for reporting the issue. Very frustrating when you want to sleep and it's <15% so keeps waking the screen with a notification.
ry...@gmail.com
Same issue here. Google rma'd the charger but no change. Then they rma'd the pixel XL and the replacement exhibits the same issue.
an...@gmail.com
Same issue here. Have noticed this since the 8.1 beta on my Pixel XL. Good to know I'm not crazy ;)
le...@gmail.com
Same for me. When I'm below 10% of battery and plug in the original C to C cable, it charges but stops immediatly and starts and stops. It wiggles 3-4 times but then it charges normaly until 100%. When I'm starting to charge above 10%, there aren't any problems. Also there arent' any problems charging with any other USB-C cable or charging my Pixel C with the Pixel XL cable. The problem startet with Android 8.1, which both of my devices run with the latest security patch.
dr...@gmail.com
I thought that my charger was broken. If I'm charging from m15% and below it goes crazy.It starts and stops charging a couple of times. I can reproduce this in safe mode.
I have two official USB C charger and both have the same problem with my Pixel XL. I'm on Android 8.1 with the February. It started with Android 8.1 almost three months ago.
I have two official USB C charger and both have the same problem with my Pixel XL. I'm on Android 8.1 with the February. It started with Android 8.1 almost three months ago.
an...@gmail.com
#14, the N6P and its charger aren't PD, and the charger doesn't output 9V, only 5V/3A so this is not a problem with it. It would be with other chargers that do 9V/2A max. If you have a charger that actually does the 9V/3A power rule it may be bad for the phone since it'd be trying to charge at higher power than it was designed for, though presumably it would throttle quickly due to heat.
lu...@gmail.com
I'm having the same issue on my Pixel 1 XL. I have two official USB C-C chargers that no longer charge my Pixel (no matter what the current charge is when I attempt), and the only way to charge it after the 8.1 update applied this past weekend (Verizon OTA update) is to use the included USB A-C cable. I contacted support but they're only solution (since I'm a couple of weeks past the 1 year warranty) is to send in my phone and wait 10 business days for a replacement, which is unacceptable.
b....@gmail.com
Same issue for me. Prior to Oreo,i dint see this problem. Once i updated to Oreo,once i plugin original google 18 W USB C to C cable and charger, charging icon says disconnected and connected again for some time.
The charging current as per Ampere and Accubattery is constant which is 1860A.
This was approx 2600 A earlier if battery charge is lesser than 70% to 80%.
Assume somone setup limitation to charging current for increasing battery longevity.
However ,Rapid charge is no more really 'Rapid' or 'Fast'.
The charging current as per Ampere and Accubattery is constant which is 1860A.
This was approx 2600 A earlier if battery charge is lesser than 70% to 80%.
Assume somone setup limitation to charging current for increasing battery longevity.
However ,Rapid charge is no more really 'Rapid' or 'Fast'.
an...@gmail.com
Same issue here. C to C didn't charge at all, C to A was fine. Tried 3 different Pixel OEM c to c chargers. Now it charges but initial minute of charging, the phone slows down considerably as if some process is killing the CPU, then it charges at very low current, 30mA to 200 mA unless I reboot and then it goes to an amp or so.
he...@gmail.com
I am having the same issue and have isolated it to the charging block that came with the phone and using C to C cable. I have replaced each thinking they may be faulty, but the issue persists.
ji...@gmail.com
When is a resolution expected on this?
go...@gmail.com
Yeah, we really need a update on this :(
sh...@gmail.com
I agree - an update would be fantastic
I have an expensive flagship phone and I can't even use the supplied charger as its arguably a fire hazard or damage risk.
I have an expensive flagship phone and I can't even use the supplied charger as its arguably a fire hazard or damage risk.
gl...@gmail.com
Any ETA for the next update.. Or maybe an ETA of an ETA for an update.. I'm not picky.
jp...@gmail.com
We are experiencing the same issue. We have tried multiple charges and charging is intermittent at best. This should be a P0/S0 (at least a P1/S1) as it blocks people using the phone when the battery can't be charged. Can someone please bump up the priority?
sh...@gmail.com
It's common practice in support ticketing to update the customer now and again to show you are doing something. Can you please update us, as you don't exhibit much interest in maintenance of the products we purchase from you or the customer base for that matter.
Thanks
Thanks
j....@gmail.com
What's going on here Google? You guys need to fix this issue asap. It's unacceptable to have a charger that doesn't work anymore. Same situation with me, OEM charger and USB C cable not charging the phone anymore. My Pixel XL doesn't even recognize it anymore, it's like nothing is plugged in. Tried different cables and oem chargers and no luck. Please address this issue ASAP! I'm charging through my car using the USB A-C cable at the moment and it's not a viable long term solution. Not impressed from Google's flagship product.
ko...@gmail.com
I've also been experiencing this for the last 3 months. I have resorted to putting away the OEM charger and USB C-C cable and am now only using a third party USB A non-PD based charger with the USB A-C OEM cable as I am concerned this bug may cause damage to my phone and/or charger. Any update on this issue is appreciated.
mr...@gmail.com
Both my self and my wife are experiencing the same issue with our Pixel XL devices not charging with the OEM charger.
kr...@gmail.com
I have the same issue with my Pixel XL. When will this be fixed?
dr...@gmail.com
Did someone check if the Android P preview fixes the problem?
I'm just afraid that my chargers will be destroyed if they're constantly rebooting when charging.
I'm just afraid that my chargers will be destroyed if they're constantly rebooting when charging.
mi...@gmail.com
Not fixed with March update, still have this annoying issue,
ma...@laurencegough.com
Come on Google. I have reported this personally many times from various Pixel phones ever since 8.1 came out months ago. As I stated this has started since 8.1 update on all the pixels I know using the original pixel charger that came with it! Very irritating bug. You don't need a bug report, as with other issues just go and get a pixel and you will see the issue!
je...@gmail.com
I have this issue too. please fix Google, can't sell on my original pixel xl until you fix this widespread issue
sk...@gmail.com
Does this affect Google Pixel 5"?
mi...@gmail.com
I also am experiencing this issue with my OG Pixel XL on 8.1. I'm using the stock charger and it does this every time I plug it in. Didn't do it on 8.0.
ma...@laurencegough.com
Yes it is an issue with the 5" model as well, same reasons. I have both to hand to test. I will update with how Android P goes as I have flashed that to fix the wear OS Bluetooth issue.
sp...@gmail.com
This consistently occurs on my Pixel XL as well. Ever since 8.1 beta.
as...@gmail.com
This issue happens on my 2016 Pixel XL as well, consistently 100% of the time, both with the stock charger and the 87W Apple MacBook charger. It's worse/more frequent at lower battery levels, especially below 15%. It began occurring as soon as I updated to 8.1.
fa...@gmail.com
I also have this issue. Was contacting Google Support, however they didn't seem to be aware of this as they sent me a new charger, which of course didn't solve the issue.
ad...@gmail.com
I have not seen this but I'm generally charging off usb a to c on a low amp charger
ca...@gmail.com
Exact same issue on my XL. Sincerely concerned about safety
al...@gmail.com
I have the exact same Issues.My phone often switches off due to overheating as a result and I only ever use stock Google charger and cable
ma...@gmail.com
Also been having the same issue for the last few months, phone restarts due to overheating and is unusable when charging due to lag.. It doesn't feel safe leaving it charging overnight and I thought this issue would be a priority to fix for this reason.
tu...@gmail.com
Same issue here. Stock USB c to c block and cable is not charging my Pixel xl 8.1 OPM1.17.....
Ridiculous, using my LG watch USB a to c charger
Ridiculous, using my LG watch USB a to c charger
ma...@gmail.com
Adding my +1. Has been happening to my Pixel XL and stock charger. I've been a nexus owner (now Pixel) for years. At this rate I'll be an iPhone owner (like the rest of my family) next time around. Not good enough Google. Please fix ASAP. I'm happy to help however I can.
ma...@laurencegough.com
To add to my previous comments I can confirm that this issue is still apparent on Android P preview 1.
gr...@googlemail.com
Same issue here. Pixel XL. Using original Adapter usb-c to usb-c. Concerned about safety and damaging Phone and/or charger.
sh...@gmail.com
Same issue. Phone always charges then stops and charges again. It's annoying, yes, but I fear the safety of my device.
ad...@gmail.com
Thank you. Please keep me posted on solutions 🙂
On Mar 18, 2018 10:22, <buganizer-system@google.com> wrote:
On Mar 18, 2018 10:22, <buganizer-system@google.com> wrote:
da...@gmail.com
Same issue. If the battery is below 30% it can take up to 10 cycles before my phone starts charging properly.
an...@gmail.com
I'm having the same issue. I realized it, after my phone went into energy saving mode yesterday. After connecting it to the official charger, it switched forth and back between energy saving mode and the normal mode three times, until charging stabilized. Also, my PC throws an error, when I connect the phone directly via USB 3. The error message states, that the bus doesn't have enough resources to power the device. If I connect it to the USB 2 port with another controller, however, it works. I can also make it work by putting a USB power meter between my PC and the USB cable. I guess, that the device can't handle USB 3 and therefore reduced the maximum load. When I use the meter, the charging power falls down to 0.222 Watts.
da...@gmail.com
I have the same issue on a Pixel, not XL
yo...@gmail.com
I also noticed this issue starting with the beta. It is not doing this when plugging it into a lower power charger, just the one that came with the Pixel XL.
dr...@gmail.com
Yes, using the lower power nexus 6P C to C charger I have not experienced the issue any more, but my Pixel XL now can not take advantage of the fast charging and charging now takes much much longer than it should. How can we increase the priority/severity of this issue to get it fixed?
ji...@gmail.com
Still sitting with P3 and S3, when can the resolution be expected?
gl...@icloud.com
Same issue with a Pixel XL. Google support sent me a new charger. Obviously did not fix the problem!
nz...@gmail.com
Google, I've been experiencing this for MONTHS. How can something this unsafe go unfixed? Reprehensible. Unacceptable. You've lost a Nexus/Pixel lifer.
al...@gmail.com
Having the same problem here with official charger that came with the Pixel XL.
dl...@gmail.com
I am also having this issue ever since the official update to 8.1 on my Pixel XL (original).
sh...@gmail.com
At this stage I figure if Google's own official charger damages the hardware the fault is 100% with Google. I don't want my phone damaged. But I need to charge it. So... I will use the official products.
si...@gmail.com
Currently, while I try to charge my pixel-XL on the included usb-c to usb-c cable currently plugged into a wall socket. My phone will start to charge and immediately stop charging and I have to remove the cable, flip it and plug it in with the same issue arising until I wiggle it to the right. I do not have this issue with my car charger.
mk...@gmail.com
I have the same issue occurring on the pixel XL.
ra...@gmail.com
I can not charge with usbc-c chargers, but only my usb-c to a cable will charge.
mi...@gmail.com
I am also experiencing this issue.
pe...@gmail.com
I'm seeing this too.
fr...@gmail.com
Having the same problem with pixel and pixel XL (Both original). The issue coincided with the 8.1 update on both phones.
be...@gmail.com
Same here UK phone
jo...@gmail.com
Same problem where it renders my phone unusable for a period of time where it is trying to charge the device. Requires me to reboot to use my device.
nz...@gmail.com
Tried to deal with support for TWO HOURS today. They repeatedly offered to send me a different Pixel XL and a new charger. Over and over again I told them the issue is a software/firmware thing and affects every Pixel XL on 8.1 so a new phone would not fix the issue. Over and over again they offered me a replacement phone (OG XL) and charger.
They said they've never heard of this issue.
I sent this this page on the issue tracker.
I sent them a thread on the Google product forums.
I sent them website articles.
I sent them to reddit.
I sent them quotes from user after user experiencing this.
I tried to get it escalated so many times.
I got offered a replacement Pixel XL again.
I'm done with Google and the Pixel line, this as the most frustrating customer service experience of my life and a company with a potential FIRE HAZARD issue should probably attempt to do better.
Shawn at Google support, YOU ARE THE WORST.
They said they've never heard of this issue.
I sent this this page on the issue tracker.
I sent them a thread on the Google product forums.
I sent them website articles.
I sent them to reddit.
I sent them quotes from user after user experiencing this.
I tried to get it escalated so many times.
I got offered a replacement Pixel XL again.
I'm done with Google and the Pixel line, this as the most frustrating customer service experience of my life and a company with a potential FIRE HAZARD issue should probably attempt to do better.
Shawn at Google support, YOU ARE THE WORST.
ro...@gmail.com
Same issue here - please fix it!
be...@gmail.com
Same issue on Pixel XL
gi...@gmail.com
Saw this a few mins ago from; https://productforums.google.com/forum/?noredirect=true#!topic/phone-by-google/BCuJrMn3GfI
------------------------------------------------------------------------------------
John McNulty said:
Thank you for submitting information on this bug. Our engineering team has verified a fix that will be rolling out in the coming weeks to prevent this from occurring.
Tests run by our safety engineers have also confirmed that even if a momentary overcurrent draw of the kind described were to occur in normal-use conditions, it would not pose a safety hazard. In addition, Pixel XL was designed with multiple layers of safety protections to further prevent overheating:
the phone input circuit is designed to carry more than the observed level of current;
both the battery and the phone have multiple layers of protection to avoid battery and phone overheating and overcharging;
the in-box charger, as well as any third party chargers that meet safety industry standards (UL and similar), have overcurrent protection.
John McNulty
Head of Safety and Compliance Engineering for Google Consumer Hardware
------------------------------------------------------------------------------------
------------------------------------------------------------------------------------
John McNulty said:
Thank you for submitting information on this bug. Our engineering team has verified a fix that will be rolling out in the coming weeks to prevent this from occurring.
Tests run by our safety engineers have also confirmed that even if a momentary overcurrent draw of the kind described were to occur in normal-use conditions, it would not pose a safety hazard. In addition, Pixel XL was designed with multiple layers of safety protections to further prevent overheating:
the phone input circuit is designed to carry more than the observed level of current;
both the battery and the phone have multiple layers of protection to avoid battery and phone overheating and overcharging;
the in-box charger, as well as any third party chargers that meet safety industry standards (UL and similar), have overcurrent protection.
John McNulty
Head of Safety and Compliance Engineering for Google Consumer Hardware
------------------------------------------------------------------------------------
he...@gmail.com
Pixel XL, 32GB here. (Currently Android 8.1 march security update)
I have exactly the same issue. But we have one more issue that comes with it which is much more important to call out!
I exchanged my Pixel XL 2 times. All 3 units had the charging issue. But also all 3 were starting to drop heavily in performance from time to time (In games down to 2-3 FPS, making it impossible to play!!)!
The bugs don't seem to be fixed in Android Part alpha. Maybe it'll be fixed by the next Google I/O in may with the Android O beta 1. Apart from that, this is just shocking! I never expected that my Pixel XL which cost me 900€ would EVER slow down in any case again! I thought we finally beat the performance hoggers. And I never even dreamed that a charging bug could ever occur on more than a few thousand units....
I have exactly the same issue. But we have one more issue that comes with it which is much more important to call out!
I exchanged my Pixel XL 2 times. All 3 units had the charging issue. But also all 3 were starting to drop heavily in performance from time to time (In games down to 2-3 FPS, making it impossible to play!!)!
The bugs don't seem to be fixed in Android Part alpha. Maybe it'll be fixed by the next Google I/O in may with the Android O beta 1. Apart from that, this is just shocking! I never expected that my Pixel XL which cost me 900€ would EVER slow down in any case again! I thought we finally beat the performance hoggers. And I never even dreamed that a charging bug could ever occur on more than a few thousand units....
he...@gmail.com
Omg, they'll fix it!! Finally! Guys, keep in mind Google seems to fix just the things that make it to the headlines...
ly...@gmail.com
my phone just started acting up today. Need to work from home due to inclement weather. My company has an added security feature that goes to the phone. I may loose a day of work thanks to this bug!! #80 says its fixed, but i just started having this issue. Last month it was the phone app. These phones cost too much to have these connectivity issues.
dn...@google.com
The development team has fixed the issue that you have reported and it will be available in a future build.
da...@gmail.com
What is a future update and what caused the issue??!!!
ka...@gmail.com
Mine is still doing this. Nexus 6p charger that I had and the Pixel XL original charger don't work at all. A USB-A to C charger works intermittently. The update to fix this needs pushing immediately.
ni...@gmail.com
Just updated to April's security update but still the same issue occurs
sc...@gmail.com
installed April 2018 security update and there's still no fix for this bug
ga...@gmail.com
Still not fixed those is it Google?
gi...@gmail.com
Still not fixed. April Security update
gi...@gmail.com
Can you mark something as fixed without it being fixed?
br...@gmail.com
It's not fixed. Really Google?
lu...@gmail.com
When will this "future build" be released? Some of us have been going 2 - 3 months with this issue.
ji...@gmail.com
To have this during warranty time and losing those months fighting this issue and waiting for a resolution is crazy...is Google going to restore those lost months of warranty? Isn't this still qualified as an OEM issue...the phone isn't productive if it can't charge straight.
dr...@gmail.com
Mine is not fixed either after the April security update. The status of this issue does not need to be listed as fixed. It is not fixed yet.
al...@gmail.com
I have the same issue with original adapter..
dr...@gmail.com
I can confirm that it's not fixed with the newest April update.
fa...@gmail.com
I also still have issues.
Demanding prices like Apple and then having such an intransparent communication with serious issues is just not acceptable in my opinion. When Google still provided their services for free, I accepted this. But not after paying so much money for a smartphone.
Demanding prices like Apple and then having such an intransparent communication with serious issues is just not acceptable in my opinion. When Google still provided their services for free, I accepted this. But not after paying so much money for a smartphone.
ji...@gmail.com
My wife's Pixel XL has this exact issue. When will this be fixed?
gr...@gmail.com
9 April. 2 phones fully updated. Both suffer the problem with one original xl charger and not with a different one. Info on a date for a fix would be great.
ri...@gmail.com
I'm having the same issue with my pixel XL. Why is the status listed as "fixed" for this?
le...@gmail.com
Fixed means the issue is fixed in code at Google. It has to be reviewed and approved and then QA tested. It was listed as fixed in code just before the April release which would have been too soon for it to be pushed out. So hopefully it will be in the May release.
fa...@gmail.com
Is there a "Status:Fix in QA" option? That would prevent confusion and also prevent getting our inboxes full of "I can confirm that the fix is not working" comments.
br...@gmail.com
I can confirm that it's not fixed with the newest April update.
ed...@gmail.com
I am also having this issue with a refurbished phone from woot/Amazon. I was seconds away from emailing woot figuring it was a hardware problem. I'm glad it is not because I'm pretty sure the answer would be return, not exchange, and then I'd not have a phone at all. But I'm not encouraged by how long this issue had been open.
By the way, how do I subscribe to this issue so I know when there have been posts, possibly a fix?
By the way, how do I subscribe to this issue so I know when there have been posts, possibly a fix?
jo...@gmail.com
I can also confirm that the newest April update did not fix the issue. I updated my device and it was able to charge from 1% to 100% using rapid charging, but only a day later it doesn't charge at all using same charger. I can still get the "charging slowly" indicator when using the USB-A to USB-C cable, but that's pretty slow and inconvenient.
da...@gmail.com
I thought I had this issue but now I think it's just that the cable is disconnecting ever-so-slightly from the port because it's a little loose. This happens with the cable that came with the phone. It's just not as tight as it needs to be to maintain a connection. Anyways, that seems to be the cause of my inconsistent charging.
o....@gmail.com
That's definitely not the cause of my charging issue. I can tell because
the charger adapter overheats, which is consistent with overcurrent
behavior. Still waiting for a fix to roll out.
On Thu, Apr 12, 2018, 10:06 PM <buganizer-system@google.com> wrote:
the charger adapter overheats, which is consistent with overcurrent
behavior. Still waiting for a fix to roll out.
On Thu, Apr 12, 2018, 10:06 PM <buganizer-system@google.com> wrote:
an...@gmail.com
Experiencing this on my Pixel XL as well
ca...@gmail.com
Hey guys,
I just had a bag of peanut m&ms. That information is as useful as all of the "Me too" comments posted here. The issue is known. The story was run on Android police for God's sake. Let Google work to fix it.
Signed,
Everyone subscribed to this thread
(P.s yes I know this post created an email. Trying to prove a point. Good day)
I just had a bag of peanut m&ms. That information is as useful as all of the "Me too" comments posted here. The issue is known. The story was run on Android police for God's sake. Let Google work to fix it.
Signed,
Everyone subscribed to this thread
(P.s yes I know this post created an email. Trying to prove a point. Good day)
jb...@gmail.com
Hi Folks,
I was experiencing a very similar issue, and eventually was unable to charge the phone at all through any means (every type of cable and brick/battery pack I own). It would say it was charging but the battery would still drop even with no usage. Last night I decided to try a factory reset, and low and behold I was able to get it to fast charge back to 100% using the c-to-c cable and brick that came with the phone. Not sure if anyone else has tried, but it seems to have worked for me.
I was experiencing a very similar issue, and eventually was unable to charge the phone at all through any means (every type of cable and brick/battery pack I own). It would say it was charging but the battery would still drop even with no usage. Last night I decided to try a factory reset, and low and behold I was able to get it to fast charge back to 100% using the c-to-c cable and brick that came with the phone. Not sure if anyone else has tried, but it seems to have worked for me.
st...@gmail.com
Experiencing the same issue on my Pixel XL. When I first connect the charger, it will show indicate that the phone is charging. Then it will connect and disconnect multiple times before finally stabilizing and charging normally. Seems to be a common issue related to the 8.1 update. Disappointing that Google can't be bothered to fix it.
th...@gmail.com
does anyone at google care?
or, cause it's out of warranty, why bother right?
be like crapple and go buy a new 900 dollar 'phone'
that what you want google?
or, cause it's out of warranty, why bother right?
be like crapple and go buy a new 900 dollar 'phone'
that what you want google?
rh...@gmail.com
I had charger problems which resolved as follows: Pixel 2 XL phone: First, the problem appeared to be that I was not getting a good charger connection. Sometimes it worked but only if USB-C plugged in in one orientation, flipped 180 degrees and it would change from charging to not charging or vice-versa. Then I found that an old charger with a micro USB plug with an adapter to Type C plug seemed to work. Finally, it also became apparent that whenever it did seem to start to charge it turned the phone off. That is, with phone on, plug in charger cable, phone turned off, and showed charging battery symbol. Called Google support. One of the things they asked me to do, ostensibly to see if problem was charger related, was to plug the phone into a computer USB port. (As an aside, the problem occurred using multiple google chargers of the new, USB type-C, fast-charging variety, so it was not a charger HW problem per se.) Back to the story--Once I plugged phone into the computer USB port, using cable with USB-C plug on phone end, it showed the phone as charging normally and it did not turn off the phone. In fact, from that moment on it has worked fine (i.e., normally) with all my chargers. My theory is that the USB communications which occur automatically and behind-the-scenes when you plug into a computer port fixed whatever was corrupted on the phone's USB interface. Must be some non-volatile memory associated with the USB that was corrupted - and I think the phone was expecting a firmware update as [not mentioned earlier] I did observe a firmware update screen come up at one point which I assumed I had accidentally initiated by pushing some combination of power on/off and volume buttons, however, I saw this screen only after I was already experiencing the problem. tl;dr: See if plugging a phone cable into computer USB (type A) port resolves your issues.
Russ
Russ
va...@gmail.com
I have the same issue.
The charger that came with the phone stopped working and the two replacements chargers (w/ cable) Google sent me and replacement USB-C cable also do not work.
I have been able to confirm that the charger blocks work using a "USB-A to Micro-USB cable" with a "micro-USB to USB-C adapter" and the "USB-A to USB-C dongle" that came with the phone.
However, USB-A to USB-C dongle that came with the phone must be plugged into the charger block.
Installed Ampere and the phone seems to now be able to detect the OEM chargers when plugged in and keeps flickering between charging and not charging.
The charger that came with the phone stopped working and the two replacements chargers (w/ cable) Google sent me and replacement USB-C cable also do not work.
I have been able to confirm that the charger blocks work using a "USB-A to Micro-USB cable" with a "micro-USB to USB-C adapter" and the "USB-A to USB-C dongle" that came with the phone.
However, USB-A to USB-C dongle that came with the phone must be plugged into the charger block.
Installed Ampere and the phone seems to now be able to detect the OEM chargers when plugged in and keeps flickering between charging and not charging.
ma...@gmail.com
Bought a Pixel XL from a 3rd party seller today and the charger MELTED IN THE PHONE the first time I plugged it in to charge. Google support told me to contact the seller and that they couldn't do anything about it. Yay.
tw...@gmail.com
I don't want to spam the issue tracker, but my official in-the-box Google supplied USB A to C cable started smoking in my lap. This is ridiculous. Would this have happened if the failsafe in the phone to prevent taking too much charge was working? I don't know. But I think it's very bad that a serious charging issue hasn't been fixed in what, four months? I don't think Apple would have level of standard in their products.
ji...@gmail.com
when is a resolution expected on this? anyone from google, can you let us know when the resolution can be expected?
Today charging on the wall charger my phone is dead and it refuses to boot up, so who ever made a comment of safety wake up and advise!
Today charging on the wall charger my phone is dead and it refuses to boot up, so who ever made a comment of safety wake up and advise!
ji...@gmail.com
Does anyone know how to restore a dead phone back alive?
The phone does not power on now and was left with wall charger (oem) and had something burnt
The phone does not power on now and was left with wall charger (oem) and had something burnt
gl...@icloud.com
Can confirm that this has been fixed in the latest update (May security update).
ro...@gmail.com
Google turned off fast charging!
Pixel shows 'charging rapidly' and it takes 3hours from 5% to 100%!!!
Pixel shows 'charging rapidly' and it takes 3hours from 5% to 100%!!!
th...@gmail.com
I fear #119 is right. I started charging at 55% and it took more than 1h 40m for charging. Back in Dezember, the device got fully loaded in 1h 30m from 10 to 100%.
ad...@gmail.com
Before the May update using the stock charger my device would show charging at 2a on the stock charger after it was able to negotiate and stabilize a charging mode. Now on the stock charger it shows 2.9a, so I'm wondering if it is now charging via 5v 3a @ 15W vs 9v 2a @ 18w.
ad...@gmail.com
After leaving it for some time and checking in on it again, it seems to be showing a charge rate of 2a in ampere again which I think would be 9v 2a. Maybe they changed charging so that it starts at 15w and steps up to 18w after a bit so it doesn't overload the stock charger. I have a car charger that can do much more than 9v 2a, and I've seen my Pixel XL show 3.5a charging on that one (but I have no idea what voltage that's at).
[Deleted User] <[Deleted User]>
Charger C to C not working. Have to use the USB to c cable to charge phone. Will try to downgrade my update.
mr...@gmail.com
I have a Google Pixel XL with 8.1 showing a security patch level of May 5, 2018 and I'm getting looping charge connections on both the OEM USB C to C to OEM wall charger as well as the OEM USB A to C plugged into a laptop. What do I need to do on this??
dj...@gmail.com
any update on this? I didn't have this issue until I did the 5/5/18 update.
gl...@icloud.com
I suspect that fast charging has been disabled to fix this issue. I don't have proof / data to back it up though.
It feels like my phone takes a lot longer to charge.
It feels like my phone takes a lot longer to charge.
ub...@gmail.com
Similar issue. Can't charge from USB-C to USB-C on 3 different chargers starting this weekend...very frustrating. I can slow charge the phone with a standard USB-A to USB-C but it takes forever. Please provide a solution.
jo...@gmail.com
+1 please fix this.
to...@gmail.com
Owner of a Pixel XL 128 and didn't notice an issue charging until after the latest patch to fix the charging issue. Now, I have intermittent success in charging the phone.
+1 please fix this
+1 please fix this
hu...@gmail.com
Facing the issue on pixel xl 32gb, doesnt work on usb c to c or usb a to usb C cable. charges only when power is below 15% .
ca...@gmail.com
With my Pixel XL a reboot of the phone while plugged into the quick charger C-C will cause the phone to charge (quickly). Once unplugged, however, it won't go back into charge mode until the phone is rebooted once again. Lower power charger A-C works all the time.
dr...@gmail.com
Mine only normal charges when using it to USB adapter device (not charger to wall). It suppose to charge fast but it becomes very rare. When plugging it into my desktop, USB 3 (not sure what one 3.1 or 3.0) A port it charges normal but USB C port it used to rapid charge and now only slow charges.
I recently unlocked boot loader on my Verizon pixel xl and erased the os and installed 7.1 and all worked fine rapid charge and normal charging. Though I did notice having developer debug on caused slow charge.
Installed custom ROM and issue persist their so my conclusion is this is a Firmware bug.
I recently unlocked boot loader on my Verizon pixel xl and erased the os and installed 7.1 and all worked fine rapid charge and normal charging. Though I did notice having developer debug on caused slow charge.
Installed custom ROM and issue persist their so my conclusion is this is a Firmware bug.
ke...@kocher.me
I have a Pixel XL 128MB running 8.1.0 with the June 5, 2018 Android security patch level. Pretty much the same as
ch...@gmail.com
After May update phone started having various issues, overheating when charging, then overheating just by itself. Microphone stopped working, went to UBreakIFix as instructed by Google support. UBIF replaced the motherboard and said that Google was paying for the repair, and they instructed me not to upgrade to 8.1 because the OS is what caused the issue.
Not sure if this is related, but it seems like the update may have caused overcharging issues leading to general motherboard issues. Now I'm stuck with Nougat, not sure what I can safely upgrade to.
Not sure if this is related, but it seems like the update may have caused overcharging issues leading to general motherboard issues. Now I'm stuck with Nougat, not sure what I can safely upgrade to.
dj...@gmail.com
So I had this issue since the May update. Yesterday I got the June update and tested it and the issue was resolved. I could rapidly charge it with the original charger USB C to C. But that only lasted for a day. I'm having the same issue again today!
dr...@gmail.com
I was getting the constant on again and off again charging described originally on my pixel xl and 2 OEM C to C chargers. After the May update it was resolved. Now with the June update I am having the same issue as #131, and #133. Phone will only charge once on reboot with the C to C cable. Unplugging the cable means it wont charge again until rebooted. USB A to C chargers, a C to C car charger, and the A-C adapter with the C to C cable and OEM charger all work fine. Hoping the July update fixes this.
ka...@gmail.com
My Nexus 5X and my partner's Pixel (1) both overheats. Android 8.1 up to date. Pixel can charge with original charger, the Nexus 5X overheats with just it's original charger, but not the Pixel's anymore. Last time I tried this, the plastic around the charger plug melted.
Both are able to charge with USBA-> USBC, but the Nexus overheats on some of these as well.
This bug is dangerous and severe.
Both are able to charge with USBA-> USBC, but the Nexus overheats on some of these as well.
This bug is dangerous and severe.
ro...@gmail.com
I have been having this issue a lot recently on my Pixel XL with the most recent OTA update. Even if I do nothing on the phone and have it in the AC it still reboots and says it was do to it getting to hot. Most of the time I can feel that the phone did in fact get warm but other times it doesn't even feel that warm to the touch when it reboots. I am not using any type of case on the phone. My phone is set to backup images/movies when it is plugged in and connected to Wifi which causes the problem to happen A LOT quicker and almost causes it to go into a reboot loop every time the backing up starts (yep, I know Wifi antennas and also cell antennas create heat). So I disabled that option and now need to backup photos/videos when not charging however that drains my battery and then I'm stuck with a low battery and needing to recharge my phone all over again which causes multiple reboots because of 'overheating'.
Why can't Google put an option in to allow us to turn off fast charging? Samsung has the option in their settings yet Google doesn't? That's just sad. Granted they did basically make an exploding torch of a phone at one point -- so I guess I can understand them having that option ;-)
I know this issue says it was fixed -- but I've been having the issue since back in February/March and been living with it waiting for that supposed fix to happen.... Even did a factory reset after I had the issue still in Safe Mode and that did not seem to resolve the issue.
Why can't Google put an option in to allow us to turn off fast charging? Samsung has the option in their settings yet Google doesn't? That's just sad. Granted they did basically make an exploding torch of a phone at one point -- so I guess I can understand them having that option ;-)
I know this issue says it was fixed -- but I've been having the issue since back in February/March and been living with it waiting for that supposed fix to happen.... Even did a factory reset after I had the issue still in Safe Mode and that did not seem to resolve the issue.
mi...@gmail.com
I am having this issue now. OEM chargers would rarely work, now I am having issues where the OEM's don't work at all, the only charger I am able to get it to charge is a car Nintendo Switch charger. Not even the Switch wall charger will get it charging but occasionally and it just says its doing regular charging. I have also done USB-A -> C from a laptop and it will charge on the low power charging mode. Confirmed, the issue is with the rapid charging. Any updates on when this will be officially fixed? Or how to disable rapid charging until its fixed?
dr...@gmail.com
The issue with the quick charging has still not been solved! My pixel XL no longer power cycles when plugged in but it just charges slower even though is says "charging rapidly". Lies. Also, if in low power mode and then plugged in, it turns off the wifi! Has anyone else experienced this?
cp...@gmail.com
Just zero charging unless it's rebooted with the charger plugged in.
On Mon, Jul 9, 2018, 11:33 <buganizer-system@google.com> wrote:
On Mon, Jul 9, 2018, 11:33 <buganizer-system@google.com> wrote:
jo...@gmail.com
Sure would be nice if a dev would acknowledge that the issue is not fixed and that it is being actively worked on again.
hk...@gmail.com
I need this bug fixed ASAP!!!! Very bad publicity will be coming very soon if Google wants to keep their devot cell phone buyers. I CANNOT WAIT TO HAVE THIS FIXED ANY LONGER. $1,000 dollars is nothing to Google, but to the normal consumer, who could go to ANY other vendor needs this addressed ASAP
se...@gmail.com
Any updates? I'm having the issue with my Pixel since December too.
Is any team working on this?
Is any team working on this?
cp...@gmail.com
So to add to the strangeness to this, My phone sometimes does charge, but incredibly strangely it only allows one type of entry to the USB C plug, even though ambi-entry is a feature of USB C. I've had to mark the plug so I know which way is "up" for charging. This doesn't always work, and sometimes I have to revert back to rebooting the phone with the plug plugged in, otherwise no charging will occur.
jo...@gmail.com
Curious if this is addressed in android Pie. Has anyone here updated yet?
gu...@gmail.com
I updated my Pixel XL to Pie and still have this issue when charging on
some chargers. Not to mention I still have trouble with the mic or speaker
suddenly turning off. Greatest feature ever for a phone!
On Sat, Aug 11, 2018 at 9:46 AM, <buganizer-system@google.com> wrote:
some chargers. Not to mention I still have trouble with the mic or speaker
suddenly turning off. Greatest feature ever for a phone!
On Sat, Aug 11, 2018 at 9:46 AM, <buganizer-system@google.com> wrote:
ji...@gmail.com
when is the issue expected to be resolved, its very annoying to see the issue is about more than 6 months old now
gu...@gmail.com
Looks like things might be getting worse for Pixel users after the new Pie
update. Has anyone experienced any these additional issues?
https://gizmodo.com/that-new-android-update-broke-a-key-perk-of-the-pixel-x-1828300671
On Sun, Aug 12, 2018, 10:19 PM <buganizer-system@google.com> wrote:
update. Has anyone experienced any these additional issues?
On Sun, Aug 12, 2018, 10:19 PM <buganizer-system@google.com> wrote:
ka...@gmail.com
Neither me nor my partner have had the charging issue since we installed P
beta 3 (or was it 2). Both regular Pixel.
Den man. 13. aug. 2018, 22:26 skrev <buganizer-system@google.com>:
beta 3 (or was it 2). Both regular Pixel.
Den man. 13. aug. 2018, 22:26 skrev <buganizer-system@google.com>:
ga...@gmail.com
I am having pixel 1 regular and not xl on Adroid 8.1 and I am also facing the same issue. USB c- - c charging simply doesn't work. It's strange that such a major problem and still no official fix from good yet!!
lo...@gmail.com
Same. All information surrounding this issue seems well supressed by Google.
om...@gmail.com
It's not only related with Pixel phone. Any devices on Android 8.1 not charging with Type-C to Type-C charger. Le Max 2, after upgraded to 8.1 I faced with it.
Only way to charge it shut down phone, plug cable then turn on phone. This means nothing related with hardware, it's only software problem.
Hope Google will release update to other manufacturers also and they will fix problem for other devices.
Only way to charge it shut down phone, plug cable then turn on phone. This means nothing related with hardware, it's only software problem.
Hope Google will release update to other manufacturers also and they will fix problem for other devices.
ut...@gmail.com
Around Oct, my Pixel XL stopped charging with the original wall charger but it will charge with the google USB A-C cord or other brand. 2 days ago, the Pixel stopped charging with any methods. I have a wall charger with dual USB with LED lights. The lights are on when plugged into the wall or charging other devices. When I try to charge the Pixel, the lights would go off. Also, the 2nd device being charge would stop. So when I plug the Pixel, the wall charger would shut down.
99...@gmail.com
This issue still occurs frequently when charging my device from a lower battery percentage (generally anywhere under ~60%), even though my OG Pixel 32 GB has the latest updates (Android 9, Dec 2018 patch). This problem has been happening since I updated to Android 8.1 (if I'm remembering the version correctly). No software update has yet to fix this issue; not sure why it's marked as "Fixed" on this tracker. I always use the provided USB-C to C cable and AC adapter, yet the on and off cycle still occurs. Hopefully a software update can actually fix it soon.
ri...@firelite.co
Getting the same problem with my Pixel 1. It does not want to accept USB-C to C (USB-PD) charge. I have to use USB-C adapter from a USB-A charger to charge my phone. I only noticed this problem a couple days ago. This issue needs to be fixed!
ra...@gmail.com
After February 5, 2019, Security Android 9/Pie Update, my 2 weeks old Pixel 2 XL stopped recognizing it's original charger.
I can charge with other Usb A to C cable and 5V 1A Power Brick or with a powerbank same V and A,
My Usb C to jack adapter works
My charger works with other Phones and fast charge as well.
And if I charge with other fast charge Chargers it shows only charging, not fast charging, if I charge it with my PC it shows charging slowly.
Someone experienced this?
Need Help, is it my phone or a software update error?
I can charge with other Usb A to C cable and 5V 1A Power Brick or with a powerbank same V and A,
My Usb C to jack adapter works
My charger works with other Phones and fast charge as well.
And if I charge with other fast charge Chargers it shows only charging, not fast charging, if I charge it with my PC it shows charging slowly.
Someone experienced this?
Need Help, is it my phone or a software update error?
ji...@gmail.com
Is this resolved????
Description
Android version: 8.1.0 OPM1.17109.012
Submitter notes:
Appears to be a regression bug specifically in 8.1.0 OPM1. It is noted in widespread reports (such as on Reddit). This behavior did not exist when a charging study was performed on Nov 11, 2017. (8.0.0 OPR1?)
==========================================
- Steps to reproduce the problem (including sample code if appropriate).
(1) Update Pixel 1 XL to 8.1.0 OPM1.
(2) IMPORTANT: Drain battery to <50%, so phone will actually attempt to draw significant current when charging.
(3) Press power button to lock screen, put phone in screen-off sleep.
(4) Connect OEM 18w charger to OEM 2m cable.
(5) Connect TotalPhase USB Power Delivery Analyser to bottom of Pixel. Enable live Vbus voltage & current logging.
(6) Connect cable to bottom of Pixel 1 XL (with analyser).
==========================================
- What happened.
(A) Observe battery icon in system tray, and text on now-awake lock screen.
It will display "charging rapidly" and show battery-lightning bolt icon. This icon will dissapear -- then reappear.
[Per other user reports, this may occur repeatedly. Getting worse with lower battery level.]
(B) Observe TotalPhase voltage/current graph.
The Pixel 1 XL will negotiate USB-PD 9v/2a level.
However, it proceeds to initially draw up to 2.8a/9v -- well in excess of the charger's 2a capabilities.
(See attached: "Google18w_OEM2m_Pixel1XL8.1.PNG")
After 2-3 seconds, the Google 18w charger will recognize this hazardous fault. The charger will abruptly shut off and reboot.
Upon rebooting, the Pixel will ramp current to a more reasonable 1.5a/9v. However, the current draw is still highly erratic.
[IMPORTANT: Other chargers may not be so robust as Google's [re: shutoff-type overcurrent protection]. Although unlikely, this may result in a potentially hazardous situation.]
==========================================
- What you think the correct behavior should be.
(A) The charging indicators should not flicker on and off repeatedly.
(B) The OEM 18w charger [and others] should not have their USB-PD contracts violated. Nor be overcurrented, causing charger faults.
==========================================
Errata:
I did a study on the Pixel 1 XL charging behavior on Nov 11, 2017. (8.0.0 OPR1?) Please note the *much smoother* current draw on identical hardware at 1.8a (9v). This suggests it is an issue with the battery charge controller logic.
(See attached: "Google18w_OEM2m_Pixel1XL8.0.PNG")
Additional tests were conducted with Google 22.5W charger. The "inside" port was loaded with a dummy load to 15w, to force the "outside" port to advertise 7.5w (5v/1.5a) via the CC-line analog voltage pullup. (This is as opposed to USB-PD signaling.)
In these conditions, the Pixel 1 XL running 8.1.0 OPM1 did NOT overcurrent the Google charger. Basic current ramping occurred to the appropriate limit of 1.5a/5v. This again suggests it is an issue with the battery charge controller logic.
(See attached: "Google22.5w_BottomPortPreempt7.5w_Pixel1XL8.1.PNG")
==========================================
TotalPhase logs attached. ADB logs available upon *secure* request.
Fingerprint: BCDE 33E4 C7F5 8177 362E CC0C 0D30 1E74 840E B06B