ccaip - Issue Tracker

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P	TYPE	TITLE	ASSIGNEE	STATUS	7D VIEWS	ID	LAST MODIFIED
P2	Feature Request	Our team is looking for a report to run that will identify the telephone numbers Customers are calling to reach IVR's and queues in the CCAIP Contact Center.		Assigned	13	402431960	Mar 12, 2025 01:54PM
P2	Feature Request	Quality AI: Implement Seed Parameter for Consistent Scorecard Results		Assigned	4	402156245	Mar 10, 2025 06:33PM
P1	Feature Request	(custom CRM Connector) Add custom headers (True-Client-IP and User-Agent) to generic API requests to send user IP and agent to Mercari's backend.		Assigned	1	397125540	Feb 19, 2025 06:11AM
P2	Bug	Delete emails from the Agent Adaptor		Assigned	0	395911612	Feb 13, 2025 09:16AM
P2	Bug	Agents using CCAIP cannot independently control their audio input and output devices within the platform		Assigned	2	395920240	Feb 14, 2025 11:38AM
P2	Bug	The CCAIP dashboard(ALL) statistics should update automatically		Assigned	1	395919028	Feb 13, 2025 01:45PM
P2	Feature Request	Redirect chats during afterhours to a queue		Assigned	1	395911604	Feb 28, 2025 01:33PM
P2	Bug	Chat session takes too long to load	--	New	5	393278607	Feb 24, 2025 10:11AM
P2	Bug	Ability for a user to enter a call queue via SMS and/or transfer natively to Voice during an active SMS chat.		Assigned	1	391784815	Mar 12, 2025 04:54PM
P2	Bug	Change dashboard layout	--	New	0	388863151	Jan 10, 2025 07:46AM
P2	Bug	Add possibility to say place in queue to customer instead of ESTIMATED_WAIT_TIME_IN_MINUTES		Assigned	0	388676476	Jan 10, 2025 07:24AM
P2	Feature Request	Insights TTL Reporting Requirement		Assigned	0	388400233	Jan 9, 2025 01:56PM
P2	Feature Request	Feature Request to achieve the call transfer to 2 phone numbers from CCAI simultaneously		Assigned	0	387537984	Jan 6, 2025 07:29AM
P2	Feature Request	Push callers to voicemail after a wait time of 2 hours		Assigned	0	385300327	Dec 23, 2024 09:38AM
P2	Feature Request	JSON custom data will be synced with agent adapter.	--	New	0	382300862	Dec 4, 2024 08:22PM
P2	Feature Request	Native Cloud Storage Support on CCAI Platform		Assigned	1	382108354	Dec 4, 2024 03:34PM
P2	Feature Request	Feature Request - Setting to expire overcapacity callback calls		Assigned	5	381138178	Mar 11, 2025 10:42PM
P2	Feature Request	Code change with experiment guard (Google Telephony Platform)		Assigned	0	380125272	Nov 20, 2024 10:35PM
P3	Feature Request	Feature Request - Allow the 're-assign emails' feature to be restricted by a Role		Assigned	0	378528474	Nov 11, 2024 08:23PM
P2	Feature Request	Unable to delete a custom processor		Assigned	0	378081285	Nov 11, 2024 09:15AM
P3	Feature Request	Metadata sent to Verint Screen Recording		Assigned	0	377773285	Nov 11, 2024 09:29PM
P2	Feature Request	SMS Chat Transcript not attached to CRM record (working previously)		Assigned	0	377689147	Nov 29, 2024 11:19AM
P2	Feature Request	Agents Unable to Access Guest Chat Interactions Content		Assigned	0	377615311	Nov 14, 2024 01:13PM
P2	Bug	Inconsistent queue name in the historical reports (session data) \| NICE WFM Integration		Assigned	0	377434455	Dec 11, 2024 12:28AM
P2	Feature Request	Sometimes the estimated time mentioned to the customer is 300 minutes		Assigned	0	377402466	Nov 5, 2024 08:09PM
P2	Feature Request	After collecting phone number, A female voice phone number confirmation is prompting which is not configured in the settings.		Assigned	6	376714569	Nov 12, 2024 01:58PM
P2	Feature Request	SMS "Notify consumer prior to dismissal" not working.		Assigned	0	376678899	Nov 1, 2024 07:19PM
P2	Bug	Cx is requesting the estimated release date of version 3.30.		Assigned	1	376288174	Nov 15, 2024 01:56PM
P2	Feature Request	Pass call parameters from Dialog Flow CX to CCAIP		Assigned	0	376121917	Nov 6, 2024 11:20PM
P2	Feature Request	Email chat transcript to customers on their email address	--	New	0	376112812	Oct 29, 2024 10:13AM
P2	Feature Request	Outbound Dialler : Not able to cancel calls on Preview campaigns		Assigned	0	375562043	Oct 28, 2024 07:50AM
P2	Feature Request	Parameter with salesforce (CRM) ticket ID not passed to virtual agent		Assigned	0	375558371	Nov 13, 2024 01:30PM
P2	Feature Request	Support for Catalan and Flemish languages currently not supported in CCAIP	--	New	0	375410564	Oct 24, 2024 09:41PM
P2	Feature Request	Add the option for allowing queue level Overcapacity, After Hour deflection and setting a specific Email address for customers to contact	--	New	0	375150701	Oct 23, 2024 09:47PM
P2	Bug	[PROD] Text overlaps when agent tries to paste copied text in version 3.26		Assigned	0	375022230	Oct 22, 2024 08:09PM
P2	Feature Request	To support Dialogflow Pre-Recorded Audio File Response in CCAIP	--	New	0	374803593	Oct 21, 2024 07:55PM
P4	Feature Request	Global Service Level is Displayed Under Call Dashboard by Default		Assigned	0	374305335	Oct 18, 2024 03:38PM
P2	Feature Request	bulk deactivation issues		Assigned	0	373908430	Oct 16, 2024 07:44PM
P4	Feature Request	Email related CRM behaviour		Assigned	0	373843818	Oct 22, 2024 05:36AM
P2	Bug	CCAIP/Zendesk: Call Adaptor on Zendesk portal fails to generate browser notifications for incoming calls		Assigned	0	373622792	Oct 24, 2024 05:41PM
P2	Feature Request	Disable text selection and screenshots within the UJET iOS and Android SDKs		Assigned	0	373553295	Oct 16, 2024 07:03AM
P3	Feature Request	API Query - Agent activity endpoint to include email_id?	--	New	0	373548887	Oct 15, 2024 01:56PM
P2	Feature Request	DEV WFM - Adhoc event schedule can't be modified		Assigned	0	373469362	Nov 12, 2024 01:07PM
P3	Feature Request	Ujet Sandbox - Tenure column is not sorting out properly.		Assigned	0	373400390	Oct 14, 2024 05:59PM
P2	Bug	Outbound Dialler : Not able to cancel calls on Preview campaigns		Assigned	0	373345121	Oct 15, 2024 03:48AM
P2	Feature Request	Can't update a user's password in CCAIP	--	New	0	372993098	Oct 14, 2024 04:26PM
P2	Bug	Queue Duration data has discrepancy		Assigned	0	372896903	Oct 14, 2024 02:18PM
P3	Bug	CCAPI DEV - WFM Settings-->Queues sorting option is not working		Assigned	0	372720937	Oct 10, 2024 07:11PM
P2	Bug	CCAIP/Zendesk - Closing the CRM record when the Virtual Agent resolves a call isn't working.		Assigned	0	372506008	Oct 21, 2024 06:27AM
P3	Feature Request	Agent Assignment and Welcome Message change order depending on if an agent is available or not		Assigned	0	372433226	Oct 19, 2024 12:24AM