IssueTracker

I agree, same on my 3xl (and 3)

Same in my Pixel 3. Google have already replaced the phone and the issue is present on both devices.

Noticed this issue as well

I have this issue on the Pixel 3 (nonXL).

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For us to further investigate this issue, please provide the following additional information:

Android build
Which Android build are you using? (e.g. PD1A.180720.030)

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See http://developer.android.com/tools/help/logcat.html. Copy and paste relevant sections of the logcat output into this issue.

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After reproducing the issue, press the volume up, volume down, and power button simultaneously. This will capture a bug report on your device in the “bug reports” directory. Attach the bug report  file to this issue.

Alternate method
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Please upload the bug report and screenshot to google drive and share the folder to android-bugreport@google.com, then share the link here.

https://drive.google.com/folderview?id=13QUjqR6QPV0cPTlGrXBNeyf64MczIphQ

Bug reports from before November security patch and after on two different devices both with the same issue.

Current android version with issue PQ1A.181105.017.A1

Same problem here.

Having the same problem with my pixel 3  !

Same

Same

Having the same issue with XL, very slow to respond or no response, I've tried with the tip of finger and usually the same result

Same issue. I noticed it right away actually. Og pixel xl was more consistent for sure.

Me too on regular pixel 3

Same issue for me on the 3 XL

Same issue with pixel 3. By following google tech support, I tried both safe mode and factory reset. This is still an issue.

Same here. Running all the most recent software. Tried with and without a case and varying levels of pressure with no luck.

Also have this issue. 3 XL fully updated.

Same here, rarely had a time where it didn't work on my pixel 1 or pixel 2, the pixel 3 is NOTICEABLY worse and very very inconsistent. One of the first things I noticed about the phone but it's happened so much that it compelled me to come searching. Almost wish I had a defective phone instead and that this wasn't happening to everyone, watch them somehow call it a "feature" now lol Quite disappointing as this is one of my favorite hardware features of any phone I've ever had. Becoming very frustrating when I have to swipe 3 or 4 times to get the action to work.

Same issue. Coming from Pixel 1, it became a habit to use. Works maybe 1% of the time. Enough to not bother anymore.

Pixel 3, same problem.

Takes multiple attempts sometimes. P3XL

Same problem here. Pixel 3

My old OG pixel was much better with the swipe up/down

I'm facing the same issue on my Pixel 3. Along with network and signal issues resulting in call drops and takes a long time to hang up a call. Network busy issues at well that no one else at home with the same network provider faces.

Same issue.  Worked flawlessly on my Pixel 2. Barely works on Pixel 3.

I have this problem on my Pixel 3.  Takes multiple attempts before it works

Pixel 3 XL bought two days ago same issue.

Nevermind. Software requires you to enable it now...go to Settings.

Same issue on pixel 3. Coming from a pixel 1 it worked without issue every time. I became dependent on it and now it is really hard when it takes 10 tries to get it to work.

Same issue on my Pixel 3, worked flawlessly on OG Pixel. Hope this can addressed by software, otherwise it's a deal breaker for me as I use it all the time .

Same, it's a big hit and miss for me, shame really, I thought it'd be up to par with other fingerprint sensors....

Same. It's not worth using cause of how often it misses.

If I swipe slowly on Pixel 3, with a tip of my finger, it works almost always. However fast swipes like I was used on P1 and P2 are working in less then 50% cases. So try "slowswipe" and report back here.

I am suffering from the same issue on my Pixel 3 XL. Not just the swipes, a lot of time, even unlocking takes multiple attempts. Fingerprint sensor is really bad on this one.

Brand new Pixel 3, fingerprint swipe has not worked once.

https://script.google.com/d/1C3p1gT1Lmx5Jsw7TtNkXdkNMSgaKpnc0E6Z2TTUE7Iq1YgGuRGjBuqDS/edit?usp=drive_web (Dự án không có tiêu đề)

https://script.google.com/d/1C3p1gT1Lmx5Jsw7TtNkXdkNMSgaKpnc0E6Z2TTUE7Iq1YgGuRGjBuqDS/edit?usp=drive_web (Dự án không có tiêu đề)

Same. finger swipe works around 60% of the time.

Same for me. It worked fine on my Nexus 5x and Pixel 2 but my Pixel 3 is very inconsistent.

Same here. Brand new pixel 3. Totally inconsistent. Tried every workaround to no avail. Sent report through settings.

Same! My Pixel 2 was so responsive with this gesture. My Pixel 3 XL is super hit or miss. On such a big phone it's frustrating.

I have this problem as well. Pixel 3 xl

Brand new Pixel 3XL and the fingerprint swipe is working around 20% of the time. Was perfect on my original Pixel.

+1

Same issue here on my Pixel 3 XL - slower swipes seem to help but it is still inconsistent.

Can confirm the December Security patch has not solved this issue. Would be nice if Google acknowledged this as a problem.

same

Same on Pixel 3 before and after the Dec security/patch update

Same  for me before and after Dec. update. Pixel 2 was so much more responsive. I hope the Pixel 3 can get to that level.

Yeah this issue is bordering on making the device defective, not to mention annoying

Exact same issue on Pixel 3. Much worse than original Pixel.

Same issue here on my brand new Pixel 3 XL received just a couple days ago.  Coming from an old Nexus 6P where the fingerprint swipe gestures worked perfectly almost 100% of the time.

Update didn't help. Pixel 3. Sensor swipe now miss than hit by far.

#54

I've noticed that when my case is off the sensor is more responsive can anyone else confirm this I'd say it goes from 40% accuracy with case on to about 90% with case off

The December update did not help.  I'm not using a case and I found that there is no consistent way for me to get the notification swipe to work properly.  Tried re-enrolling my fingerprint several times no no avail.  Otherwise, for just unlocking, the scanner works fine.

Same here

Same issue on Pixel 3

Same on Pixel 3.

The performance of swipe down and up is terrible compared to my pixel 1.

The most effective way for me to get it to work is to roll my finger on its side with finger pointing sideways (to the side of the phone) compared to the way it's supposed to work with my finger pointed to the top of the phone.

I have the pixel 3 and the sensor does not work at all. Hoping it's just a software ptoblem

https://drive.google.com/file/d/1BavPelWuodzyAB-khOZuPPLQDSlqHRv9/view?usp=drive_web (bugreport-blueline-PQ1A.181105.017.A1-2018-12-11-09-09-23.zip)

Same issue.  My thumbprint scanners on previous phones worked 98% of the time, this seems to work 40-50% of the time.  Have tried re-doing the finger print multiple times.

I have the same problem on my Pixel 3 XL. I have to give it 2-3 tries Everytime to get it right. It is very annoying. My previous Pixel 1 worked perfectly. I did not expect this from Google. Even while trying to unlock the phone it doesn't recognize the finger on the first try.

+2 (two phones) for P 3XL

Same issue here.  Using pixel 3 XL.  I have a Huawei Honor8 and it works without effort.  I REALLY hope it's a software issue for this flagship phone.

me too. quite frustrating

Same issue with my Pixel 3. Seems to always work to unlock the phone but not to swipe for notifications. Sad that it is a brand new phone and my gen 1 pixel worked better.

Fixed

Fixed?

just went through this with support, not surprised but they acted like they had no idea what could be wrong + they hadn't heard of any issues.  did a factory reset, nothing.  getting a replacement shipped.  sensor went from working 1 in 2-3 times day 1 to 1 in 6-7 times (if that) 10 days later.  so irritated, this is inexcusable for a brand new flagship phone that cost $800+

They're offering me a replacement device as well, but not sure that is going to fix this issue, mine is like 50% of the time

Same here.

Experiencing the same issue on my Pixel 3; inconsistent response and functionality. Usually takes 2 to 3 attempts to have the notification shade react. I've tried using the tip of my finger and swiping slower with no difference.

Had the same, but I have used to swipe slowly now and it greatly enhanced my success rate to Pixel 1/2 levels.
However I prefer fast swipe like on older Pixels, so I hope google will fix it. Until then, swipe slower!

Same Here, in my Pixel 3

Same issue in my brand new Pixel 3

same issue Pixel 3

Same issue on Pixel 3.

+1 on pixel 3 xl

Same for me and my Pixel 3 XL

New phone showed up today, night and day difference.  Woo!

Same here in my pixel 3

Same issue with my Pixel 3 XL...

Same issue with my Pixel 3.

can confirm the issue with my new Pixel 3 (non XL). Swipe down gesture is very inconsistent compared to other devices

Same. 3xl not working with swipe at all

Same issue for me with my P3

Same

Got my pixel 3 xl two weeks ago, can tell the major difference from pixel 2 to the 3. fingerpring scanner doesn't even recognize any of my 4 patterns on both my hands. First I thought it's cause the sand paper at work wore my prints down to much but now it seems like a common issue when I look it up. IDK if the issue is the new update or what but  it's very annoying that the feature does not work I hope the touch pad on the pixel buds does not go out as fast.

Same. Switching from a Pixel 1XL to a Pixel 3XL, there is a notable problem. My new phone often doesn't register a swipe down to bring down the notification shade. Never had a problem on Pixel 1XL. Hope you can fix this as it's a gesture I use constantly.

fingerprint reader garbage on new phone now too.  seems like it's just a flaw.  it's not even just the gesture it's unlocking.  if i clean the sensor + make sure my finger is 100% clean + dry it will work maybe 50% of the time, but then 10 min later the sensor needs to be cleaned again even though it's visibly clean.  hoping they figure something out or i'm going to have to give up on an otherwise great phone.

My reader also does not work. My two adult children purchased Galaxy 9s phones same day. Beginning to wish I'd done the same. Loved my 1st gen Pixel.

Same issues

Same here

+1

+1

Mines got a Bit better by now but i don't know what have coused that Change. Wörks almost every time even with sligtly sweaty hands.

On Thu, Jan 3, 2019, 2:54 PM <buganizer-system@google.com wrote:

Got my pixel 3 around Christmas. My 5x worked perfectly but the pixel 3 misses >50% of the time on the same finger.

It seems to me that swiping on the fingerprint sensor to access the
notification shade is now much more consistent than it used to be.

On Mon, 7 Jan 2019 at 01:05, <buganizer-system@google.com> wrote:

I am having the same issue with my Pixel 3 XL. I hope we get an update to fix this inconsistency. It's a shame.

I am having the same issue. Before I could not get consistent results with this gesture, but now the gesture stopped working and there is no reaction to  the swipe.

Same issue, super annoying. Seemed ok initially and then deteriorated. Definitely getting worse which is weird.

Verificar todos

I am having the same issue. Finger unlocks about 40% of the time. I have tried all the resets, I erased my finger and registered again with no change.
I had a 64g pixel 3 xl for a week while I waited for my 128g pixel 3 xl to come in. The first phone worked flawlessly every time. New phone 40%.

My new pixel 3 fingerprint sensor swipe is not only inconsistent, it now goes black when I try to use it. I then have to hard reboot the phone to get the screen back up. I have gotten so into the habit of the finger swipe that I cannot remember not to use it. This is getting VERY tedious!

Same issue, worked on previous phones flawlessly

123216508, 119210591, 122802836, 122940358, 73217322, 123186596, 123151633, 122856771, 119182671, 123173788, 123210695, 123260040, 112602629, 123243940, 123211978, 123185172, 123185175, 123216516, 37109339, 123179451, 37001653, 118658586, 123179458, 37032114, 37054258

Same here on my Pixel 3xl. My Nexus 6p works flawlessly in comparison.

Same problem on Pixel 3XL.  Have had issue since phone purchased in November.  Recognizes my fingerprint about 50% of the time.  Have deleted and rescanned fingers multiple times.  Set up two scans per index finger so it will recognize from whatever angle.  Keeps saying too many attempts and I have to use the pattern to unlock.  Often says dirty, but I clean with alcohol wipes for electronic devices to no avail.  Very frustrating.  Almost not worth using.
Build #PQ1A.190105.004

Not even registering something has touched the sensor, can't use fingerprint to unlock at all

same problem, cant use fingerprint sensor at all, always tells me its dirty even if i just cleaned it

Same issue with mine pixel 3xl as well. Hope it would be fixed soon.

I also have the same issue on my Pixel 3XL. The fingerprint sensor is failing well over half the time and in some cases fails so much that I have to revert to the pin to unlock my device.

I've attempted the following to resolve the issue:
- restart device
- factory reset device
- delete and re-add fingerprints
- delete all fingerprints and add multiple fingerprints using the same finger

It was working fine and never failed prior to December. Also, never had this issue on my original Pixel XL even after 2 years it still works perfect. Seems like it must be a software issue or the fingerprint hardware has just suddenly failed.

It's the same for me, I Hope it's just software but not hardware :/

I just purchased pixel 3, 15 day back, i cant open using fingerprint scanner 70% of the attempt fails.
Any solution!?

I find that it sometimes helps if you hold your print on there for a while.
It seems to be a screen lock software problem since it always works when
logging into apps using the fingerprint feature. It just regularly fails to
unlock the phone.

On Sun, Feb 17, 2019, 6:05 PM <buganizer-system@google.com wrote:

I am having the same issue. Coming from pixel 1 xl, that thing registered every swipe with ease. Now with the 3 xl, it hardly registers my swipe.

Can we please get a fix for this?

Latest March update PQ2A.190305.005 and still have the same issue. For a premium device this is getting silly now.

I have the same problem, the fingerprint sensor is unusable. Is this a hardware issue?

Pixel 3 here. I am still having the same problem after the March update. I'm having the problem on the lock screen and within applications such when making purchases in Google play store.
PQ2A.190305.002

When will they fix this? C'mon Google!! It gets "stuck" in the middle of removing the lock screen and bringing the o/s back up. Sometimes it the just let's me in when I hit the power button after the fingerprint "fails"without requiring my unlock code. So the unlock works but the screen redraw doesn't.

Update: I, too, am still having frustrating difficulties. Renewing the
print lasts less than a day before functioning once again stops. This is an
expensive phone...should not be an issue and will affect my next purchase.

On Tue, Mar 5, 2019, 9:09 AM <buganizer-system@google.com wrote:

Same issue on my Pixel 2 XL. I think it is a software problem as my Xiaomi Mi A2 (running Android 9) also has the same issue while Honor 8 (running EMUI) does not.

Pixel 3 XL here, same issue with fingerprint sensor.  step your game up google

Same here on pixel 3 with april security patch.

Got the same problem here with my Google Pixel 3 XL.

Same problem here. Come on guys. Please fix. Also having issues with navigation gestures not opening the app drawer unless I do a really long swipe up. Over half the screen. Sort out gestures. Coming from OnePlus and this is a major flaw imo.

Switched from my pixel 2 to 3, whish I didn't, half the time my fingerprint doesn't work

Just got Pixel 3 and fingerprint swipe is very inconsistent. Worked flawlessly on previous Pixel 1.

Pixel 3 XL , same inconsistent issues

New Pixel 3 here, running with April security patch.  Same issue with fingerprint sensor.  The same gesture worked flawlessly on the Nexus 6p.

Google,
When will you acknowledge and fix this issue?? The fingerprint scanner fails to unlock the screen often!!!!!!

Experiencing the same issue with the 3XL. Seems to work better when plugged in for some reason. The haptic feedback only happens when plugged in also.
Currently it doesn't work AT ALL.
My original Pixel (1) XL had no issues.
Fix this please!

This seems to be fixed for me following the May patch.

It seems a lot better for me as well after the May patch.  Not 100%, but
I'd say I can get 9/10 swipe downs to work where it was more like 4/10
previously.


On Thu, May 9, 2019 at 1:02 PM <buganizer-system@google.com> wrote:

Agreed, it still doesn't work occasionally but far, far better.

Works almost every time for me now. Used to be completely useless.

My Pixel 3 XL does not work consistently.  Sometimes I am able to get it to learn my fingerprint, sometimes not. It will take many times to train it with it continually failing due to "being dirty" which it isn't. If I do manage to train a finger, it works for a few days and stops. Hopefully this May update people are talking about will fix it, but I checked and don't have any updates yet. This is rubbish as it is.

similar issue on my brand new Pixel 3. Fingerprint scanner won't register at all (gesture swipe or unlock), only way to get it back is to reboot the phone

Same issue for me, 4 month old Pixel 3.... disappointing.

My phone is up to date and the sensor doesn't work well at all.  Erratically at best.  I can reset it, retrain it, and it'll work for a while.  Then it stops again.  When I first got the phone a couple months ago it was AOK.  My previous 6P sensor worked perfectly for the 3+ years I had it.  FIX THIS GOOGLE!!!!

Exact same issue with my pixel 3. I have to clean the sensor multiple times to get it working. It works for sometime and then it fails to recognize. Even tried reconfiguring my fingerprint setup. It works only 60-70% of the time. Very frustrating

I've had the Pixel 3 nearly a year - and the fingerprint sensor is by far the worst I've ever had on a phone. Wiping down the sensor tends to resolve the issue, but I have to do it probably 10-20x more often than I have had to do with any phone I've had in the past...

Still not working. I don't understand your return messages. Please tell me
EXACTLY how to fix this horrid issue! Thank you!

On Thu, May 30, 2019, 12:32 PM <buganizer-system@google.com> wrote:

Just a few weeks old any having the same issue with my Pixel 3XL the finger print sensor does not work. My old Nexus 6p still work flawlessly after all these years. Very disappointing and i am so used to he finger swipe now. I think you guys have made it too sensitive to work in real life.

Same issue. Often receive unable to process finger print or otherwise. Seems somewhat random as it works well half the time and not at all the other half. I have same index finger learned twice as well. Another interesting occurrence is that often when it won't register my fingerprint to unlock the phone, it will work to unlock an app that uses it for my password.

I am having the same issue with mine. I just got a new phone due to the adaptive brightness and the squeeze gesture failing to work and the certified like new phone has this finger print issue. Very frustrating.

The same issue with my Pixel 3a

How in the world is this an unaddressed issue? Droves of people have their fingerprint sensor on our supposedly "flagship" phone not working most of the time. Unbelievable and disrespectful.

This is grounds to change to switch to other phone/OS vendors. Don't mind if I do, Google.

The same issue pixel 3. I was very frustrated after bought new pixel and trying to use fingerprint. It works in 99% worse than my old xiaomi mi5, which is 3 times cheaper.
Google is evil corporation. I was thinking what phones are not in evil google services/things.

Having the same intermittent issue. Phone keeps says its a hardware issue and the haptic part of the finger print sensor won't usually activate. Waking the phone from sleep mode with the power switch helps to activate the sensor some times. Would be nice to hear from Google on a solution before too long.

I know no one is going to read this but I'm going to go ahead and post it anyway:

This issue is for the *SWIPE GESTURE* on the fingerprint sensor (found under Settings > System > Gestures > Swipe fingerprint for notifications).  The problem being reported here is that the sensor doesn't always pick up the swipe gesture and requires a particular finger placement or alignment.  This is *not* about failures to unlock the phone with the fingerprint sensor.  That's a different issue entirely, an issue that may or may not overlap with this one (in my case, unlocking is 100% reliable but swiping is not).

Half the comments on this issue are about people's phones failing to unlock with the fingerprint and these comments are not helping either group.

I've had this phone since November of 2018 and at first it worked great but now it rarely works at all. Very frustrating

I have the same problem and it frustrate me as well.

I have the same issue, quite annoying.

Same had been happening recently on my pixel 3. If I retrain my imprints, it works for a while, but will then degrade after a short time to where I'm constantly getting the "too many tries" error and have to use the pin. I now always try different parts from my fidget from the start, knowing it's not going to work the first time, but it is very annoying.

Same with my wife's phone, also a pixel 3, bought at the same time..

This appears to now be working consistently for me after upgrading to Android 10

I've been having this issue for months. Retraining fingerprints does not work and even using my pinky for prints does not help.

I've also read that cleaning the sensor is supposed to help - it doesn't.

It worked for me fine on android 9, but since I updated to android 10 it is no longer working.

As post #155 explained, people having issues with the FINGERPRINT UNLOCK are on the wrong thread. This issue is for the swipe gesture.

Anyways, since it's what also brought me here, my fingerprint unlock stopped working on my Pixel 3 as well. Android 10

I see post #155 and #163. I understand this post is about the swipe issue. Is there a post about the FINGERPRINT UNLOCK issue? I didn't see one when I searched but I am new to Google Issue Tracker.

I recently got a new pixel 3, UNLOCK was working fine until I started the Android 10 upgrade. Now, it works sometimes, but most of the time takes more than 1 attempt, and many many times it takes 4 attempts, and sometimes it goes to "too many attempts" and quits. I have tried several fixes, such as adding the same fingerprint several times, uninstalling recently upgraded apps. Now support wants me to factory reset my phone. No thanks, I'm certain that won't work, since the issue just started with Android 10 upgrade, and the issue still occurs in safe mode.

I found a thread online that discussed the issue being fixed if you downgrade to Android 9, but it seems like your data gets wiped when you do that, also it seems pretty complicated (for me).

Previously had a Pixel 1 for 2 years, never had this issue.

The FINGERPRINT UNLOCK issue is driving me nuts.

We would need a bugreport for further investigation. Kindly check the bug on latest Q build and share the bugreport if the issue persists.

Here is the latest builds link : https://developers.google.com/android/images#updating

This is an issue for me as well since I received my pixel 3 it's been intermittent. Lately much worse.  

Regarding comment #166 : Please share a bug report if you are able to reproduce this with the latest Q build.

Android bug report (to be captured after reproducing the issue)
For steps to capture a bug report, please refer: https://developer.android.com/studio/debug/bug-report#bugreportdevice

Alternate method
Navigate to “Developer options”, ensure “USB debugging” is enabled, then enable “Bug report shortcut”.  Capture bug report by holding the power button and selecting the “Take bug report” option.

Note: Please upload the files to google drive and share the folder to android-bugreport@google.com, then share the link here.

Please provide the information requested above.

I've started having this issue over the past couple weeks. I've deleted and re-registered my prints and the issue has continued. I tried running a bug report so I hope it helps.

https://drive.google.com/file/d/1Izs-TkdCRK8LTzVWrObWZEDpD5A_ILgR/view?usp=drive_web (screenshot-2020-01-04-10-10-48-2.png)

https://drive.google.com/file/d/1IzEe_wk4o5FzKj_6E-lR4qUxmIfuPc0f/view?usp=drive_web (bugreport-blueline-QQ1A.200105.002-2020-01-04-10-10-48.zip)

Absolutely, i have this problem all the time, probably 80%, my phone won't unlock using scanner. I'll have to input my pin

comment #69 could you describe the issue you are having?

comment #169* could you describe the issue you are having?

pixel 3a, brand new, can't register fingerprints at all, keeps claiming sensor is dirty, even though phone is brand new and hands were clean. tried cleaning, no good. it's just not working. my pixel 1 worked fine.

same on Pixel 3. My wife and i have had our phones since Nov of 2018. Scanner worked great until the update to Android 10 and then they stopped working consistently. Not sure if it was a coincidence or if Android 10 changed something in how the fingerprint is processed. This is super frustrating. Finger and sensor have to be 100% clean and of the right moisture to even have a chance of unlocking the phone. However, it seems to work fine when logging into an app with bio-metrics.

My Pixel 3 no longer accepts my fingerprints, nor does it track my finger if I use a pattern.  This started 5 or 6 days ago and has gotten progressively worse. A reboot temporarily solves the issue but otherwise after 1 or 2 days it stops working March Update 2020 weirdness?

March 2020: I have a pixel 3 and for about 2 months my fingerprint sensor has been intermittently failing to recognize my fingerprint, both for unlocking the phone and for accessing apps. Usually after a restart, it will work for a short time but routinely fails again. Today, I tried something, and it seems to have made a noticeable improvement, or could just be coincidental. I turned OFF all haptics. For the last 8 hours, the sensor has not failed, which is unusual as my sensor has been failing everyday, sometimes multiple times per day. I post this information here, not as a solution, but in the hopes it will help engineers at Google figure out how to fix it.
Pixel 3, Android 10, lastest updates and March security update.

This issue is about the fingerprint swipe gesture (swipe down on sensor for notifications).  Failure to recognise fingerprint for unlocking the phone or apps is a different issue.

I have the same problem with Pixel 3 XL. After 2 months, it forgets the fingerprint. I registered. And have to do the registration all over again. Never had this problem with the Pixel 2 XL or the Nexus line. This Pixel 3XL is by far the worst phones ever sold! Google should be embarrassed! The worst phone ever, and realize I am also comparing it with Blackberries of the recent past!

fix this, it's your flagship phone