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pa...@gmail.com
Thank you for reporting this issue. For us to further investigate this issue, please provide the following additional information:
Android build
Which Android build are you using? (e.g. OPP1.170223.012)
Frequency
How frequently does this issue occur? (e.g 100% of the time, 10% of the time)
Expected output
What is the expected output?
Current output
What is the current output?
Android bug report capturing
After reproducing the issue, press the volume up, volume down, and power button simultaneously. This will capture a bug report on your device in the “bug reports” directory. Attach the bug report file to this issue.
Alternate method
After reproducing the issue, navigate to “developer settings”, ensure “USB debugging” is enabled, then enable “Bug report shortcut”. Capture bug report by holding the power button and selecting the “Take bug report” option.
Screen record of the issue, for clarity
Please capture screen record or video of the issue using following steps:
adb shell screenrecord /sdcard/video.mp4
Subsequently use following command to pull the recorded file:
adb pull /sdcard/video.mp4
Attach the file to this issue.
Note: Please upload the files to google drive and share the folder to android-bugreport@google.com, then share the link here.
Android build
Which Android build are you using? (e.g. OPP1.170223.012)
Frequency
How frequently does this issue occur? (e.g 100% of the time, 10% of the time)
Expected output
What is the expected output?
Current output
What is the current output?
Android bug report capturing
After reproducing the issue, press the volume up, volume down, and power button simultaneously. This will capture a bug report on your device in the “bug reports” directory. Attach the bug report file to this issue.
Alternate method
After reproducing the issue, navigate to “developer settings”, ensure “USB debugging” is enabled, then enable “Bug report shortcut”. Capture bug report by holding the power button and selecting the “Take bug report” option.
Screen record of the issue, for clarity
Please capture screen record or video of the issue using following steps:
adb shell screenrecord /sdcard/video.mp4
Subsequently use following command to pull the recorded file:
adb pull /sdcard/video.mp4
Attach the file to this issue.
Note: Please upload the files to google drive and share the folder to android-bugreport@google.com, then share the link here.
za...@gmail.com
Thank you for responding.
Android build
Which Android build are you using?
I am using a Google Pixel XL 2016, running PPR2.180905.006. No modifications (unlocked bootloader, etc) have been made.
Frequency
How frequently does this issue occur?
This issue occurs 100% of the time a VPN is connected.
Expected output
What is the expected output?
The expected output is for the device to behave as though it is connected to WiFi whenever it is indeed connected to WiFi, regardless of whether a VPN is running or not. The behavior is described in more technical detail here:https://developer.android.com/about/versions/pie/android-9.0-changes-all#network-capabilities-vpn .
Current output
What is the current output?
The current output mimics the Android 8.1 behavior of VPN connections: when connected to a VPN, the device behaves as though it is connected to a metered connection, regardless of whether or not the device is on data or unmetered WiFi.
Android bug report:
https://drive.google.com/file/d/1FJhXmcYYXePJoB6IvUCNv3619pNU9x00/view?usp=sharing
Screen record of the issue, for clarity:
See attached screenshot. The screenshot shows the device connected to both WiFi and a VPN (see status bar), and the Google Photos app not backing up the most recent picture taken for demonstration purposes. Also, no data messengers (i.e. Signal), email apps (gmail/inbox), or similar apps can retrieve messages/emails/etc, although demonstrating such a negative in a screenshot/screen recording is impossible.
Android build
Which Android build are you using?
I am using a Google Pixel XL 2016, running PPR2.180905.006. No modifications (unlocked bootloader, etc) have been made.
Frequency
How frequently does this issue occur?
This issue occurs 100% of the time a VPN is connected.
Expected output
What is the expected output?
The expected output is for the device to behave as though it is connected to WiFi whenever it is indeed connected to WiFi, regardless of whether a VPN is running or not. The behavior is described in more technical detail here:
Current output
What is the current output?
The current output mimics the Android 8.1 behavior of VPN connections: when connected to a VPN, the device behaves as though it is connected to a metered connection, regardless of whether or not the device is on data or unmetered WiFi.
Android bug report:
Screen record of the issue, for clarity:
See attached screenshot. The screenshot shows the device connected to both WiFi and a VPN (see status bar), and the Google Photos app not backing up the most recent picture taken for demonstration purposes. Also, no data messengers (i.e. Signal), email apps (gmail/inbox), or similar apps can retrieve messages/emails/etc, although demonstrating such a negative in a screenshot/screen recording is impossible.
te...@google.com
te...@google.com
Additional information: basic troubleshooting steps have been followed, including but not limited to rebooting the device, wiping the photos/VPN app data, etc. The issue remains.
ap...@sudomemo.net
We have passed this to the development team and will update this issue with more information as it becomes available.
te...@google.com
Please find the below response from our engineering team:
"The VPN app mentioned (Outline VPN) does not appear to be setting their underlying networks"
"The VPN app mentioned (Outline VPN) does not appear to be setting their underlying networks"
td...@gmail.com
I have observed the same behaviour on my pixel 4. I'll try and reproduce it and get the bugreport filed too.
te...@google.com
Please share relevant information mentioned in
ap...@sudomemo.net
I should have the bugreport by tomorrow or the day after - it's taken a bit to come up with a way to take the report, but I now have something that will play loud music right when it happens, waking me up so I can take the bug report.
ap...@gmail.com
I've done so, though there doesn't seem to be a way to generate a folder link from the mobile Drive app, so here's a link to the zip: https://drive.google.com/a/sudomemo.net/file/d/1zjF37F9l22DnIuf1p7AkqCYwCgvNbNTI/view?usp=drivesdk
It's been shared with that email address.
It's been shared with that email address.
vc...@gmail.com
Same thing happens to my phone. I can't even find photos from last month but the photos on my cloud from long ago appears in my camera folder.
te...@google.com
Thank you for reporting this issue. We’ve shared this with our product and engineering teams and will continue to provide updates as more information becomes available.
as...@gmail.com
I have the same problem on Moto g6. How do I recover these files? What is the best way to do this? They were just on my phone a few days ago
sa...@outlook.com
Any updates? My images were just deleted again today.
wi...@gmail.com
I'm tired of downloading and re-downloading again and it kept deleting and it came into my conclusion that it really is a bug. Can those photos be retrieved once this was fixed?
li...@gmail.com
I'm having the same issue
ga...@gmail.com
Same thing happened to me
kh...@gmail.com
I have the same problem on OnePlus 5t
ma...@gmail.com
What now?
sa...@outlook.com
I know I've already commented but are there any updates on this issue? Once again all my files were deleted off my device and Im getting quite sick of having to redownload them.
ta...@gmail.com
Any updates ? My phone has just deleted all 900 of my photos yet again???
ta...@gmail.com
This keeps happening. I've got photos of my son I'm losing. This is ridiculous. Nothing I do stops it.
t....@e3n.de
regarding
sa...@outlook.com
All my images and videos! Gone yet again! This time it didnt even take a month from the last time this happend. Just, woke up and poof, gone. Im losing stuff every time I need to redownload everything. Im beyond pissed. Is this actually being looked into??
ra...@gmail.com
I've also have this issue on my Motorola One Action running Andriod 10. This is extremely bothersome
c9...@gmail.com
Hi, I've been experiencing this problem for months now as well. I am using a Oppo R11S and I have had over a hundred photos in my downloads folder that have been deleted every time I switch off my phone at night. Is there any way to rectify this issue? It is seriously affecting my experience of using Android.
rd...@gmail.com
This is happening to me as well on a Pixel 3. Last night it deleted a bunch of video files that were in use in a video editing app. HOURS of work gone... this needs a patch.
lo...@gmail.com
Occurring on an updated Google Fi Moto x4, did not appear to occur before. Lost many pictures out of folders in the Pictures directory, unrecoverable but the folders they were in are still there, empty.
sa...@gmail.com
I'm not phone or computer savvy so I apologize for this stupid question but, is there a solution yet? Took photos of my son on vacation hours ago and they all just deleted 😭. Phone was dragging, restarted, system update, and then I had to helplessly watch each photo get deleted right in front of me. Nothing I could do and I'm devastated. Why is Google not addressing this?
sa...@google.com
br...@gmail.com
Mine is a little different. My albums keep deleting themselves but the photos stay in Google Photos. I’m thankful that I don’t lose any images but I really would like for my albums to not delete themselves without my permission. I also happen to have an iPhone so I’m really confused on why my albums delete on their own.
xa...@gmail.com
I'm having this issue on a Note 20 Ultra, however my Note 10 5G is fine. Same exact settings as far as I can tell but here's what gets deleted about 1 week after I reloaded phone (wishing that'd fix this). Photos not taken by camera, all downloaded ringtones, music, notifications, files not opened in last 24 hours. I download all of said items from OneDrive. I've verified OneDrive, Google Photos, Samsung's backup cloud, etc are all set to NOT delete any items. Only OneDrive is uploading the camera. I do not have logs but the phone was formatted and re-setup on Oct 28 and deleted all those files last night/yesterday evening. I checked my Note 10, no issue but I had downloaded a bunch of new items on the 28th to it as well.
he...@gmail.com
Yup, I'm getting it too. At least I now know I'm not insane.
Is there no fix?? No workaround for now? I need things separated into albums.
Is there no fix?? No workaround for now? I need things separated into albums.
da...@gmail.com
i've been talking to Google support for 2+ months about this and no one has a damn clue. Please get this fixed, so stupid Google. going back to iOS
sa...@gmail.com
Same deal here. I downloaded and sorted some pictures into folders so they don't clutter up "downloads" before going to sleep After waking up they have vanished.
Nice to see Google has not moved in almost a whole year. That's great service.
Nice to see Google has not moved in almost a whole year. That's great service.
ww...@gmail.com
It just happemed to me last night!!
So...@hotmail.com
People have been having this issue for over 2 years with no fix released. Are google developers really this incompetent? This will be the last Google product I own
ju...@gmail.com
Having the same issue on my fully up to date P30 Lite - wtf is going with this serious bug?! I have lost family photos and baby pictures sent to me by my friends as well. This is absolutely pathetic.
ho...@gmail.com
This is sad.
ah...@gmail.com
so is it possible to even restore these photos ?
coz this is realy frustrating !
coz this is realy frustrating !
li...@gmail.com
any updates on this issue? I've been having the same 5 gifs deleted from my device's folder. I've even tried redownloading them from my iPad, syncing to Google Photos, and downloading to my Android phone. STILL gets deleted. i may have other photos deleted from my device that i just haven't noticed yet. It's still in Google Photos in the cloud, but i need these particular gifs on my device. Redownloading is time-consuming and really frustrating. This seems like an issue that's been happening to other people for at least 2 years. Google, step on it! We need a solution!
su...@gmail.com
Hi, my device also having the same issue, I've lost my family photos which is I couldn't get them back, I'm attaching the bug report in Google drive and the link is here. The folder has been shared to the email given.
https://drive.google.com/drive/folders/1RrxjrnRdh0k3Kz_GBBYHUbUT8zW1-uTp
el...@gmail.com
I have this issue too. Just lost lot of videos from my device. Modern software is nothing but a pile of incompetence.
ro...@gmail.com
Greetings!
I also have this issue - files downloaded via Google Drive app and from other sources being deleted, sometimes immediately after download. Had to copy them to my PC to stop loosing them.
I also have this issue - files downloaded via Google Drive app and from other sources being deleted, sometimes immediately after download. Had to copy them to my PC to stop loosing them.
to...@tombertalan.com
This is also a problem with other parts of the Files > Clean facility--photos that I've since uploaded to Google Photos, downloaded to some folder on my PC, and then synced by SyncThing to a folder on the phone will get deleted even though they're not in the DCIM directory.
On 11/12/2023 1:50 PM, buganizer-system@google.com wrote:
On 11/12/2023 1:50 PM, buganizer-system@google.com wrote:
vi...@google.com
Re-
Android bug report (to be captured after reproducing the issue)
For steps to capture a bug report, please refer:
ra...@google.com
Please provide the requested information to proceed further. Unfortunately the issue will be closed within 7 days if there is no further update.
td...@gmail.com
Dear Google,
could you please check some of the earlier posts again. Some of the people commenting have taken the time to give some in depth insights to the problem, even linking a proposed patch. Bug reports have been filed in the past, but the issue was never dealt with.
Capturing a bug report that actually shows the problem is extremely difficult. We've all discovered our images have disappeared long after the process of deleting them took place. Providing a bug report capturing the process would mean observing the images constantly for days, waiting for said process to happen. Sometimes it happens overnight, sometimes it's been days later that the images are gone.
Steps to reproduce:
- Download some images or videos
- Move them to a different folder (doesn't matter which app you use)
- wait and see that they are at some time deleted
You can also reproduce this by downloading images directly to a folder other than the download folder.
This is a real problem that is hard to pinpoint. Please don't ignore it or close the issue.
could you please check some of the earlier posts again. Some of the people commenting have taken the time to give some in depth insights to the problem, even linking a proposed patch. Bug reports have been filed in the past, but the issue was never dealt with.
Capturing a bug report that actually shows the problem is extremely difficult. We've all discovered our images have disappeared long after the process of deleting them took place. Providing a bug report capturing the process would mean observing the images constantly for days, waiting for said process to happen. Sometimes it happens overnight, sometimes it's been days later that the images are gone.
Steps to reproduce:
- Download some images or videos
- Move them to a different folder (doesn't matter which app you use)
- wait and see that they are at some time deleted
You can also reproduce this by downloading images directly to a folder other than the download folder.
This is a real problem that is hard to pinpoint. Please don't ignore it or close the issue.
ra...@google.com
Comment has been deleted.
ra...@google.com
Please provide the requested information to proceed further.
to...@tombertalan.com
Why is Google not addressing this?
Because you only get promoted at Google for creating new products. Wasting time fixing bug in the software you bang out will actively hurt your career.
We're being requested to do this unreasonable diagnostic work because the actual engineers who worked on this product and so could quickly fix the problem have long since moved on. So, the only way to fix it is for users victims like us to do the legwork that makes it easy for uninformed (and, likely, overburdened) maintenance engineers to fix the thing.
Google has a deeply sick corporate culture.
ra...@google.com
We are closing this issue since we didn't receive a response. If you are still facing this problem, please open a new issue and add the relevant information along with reference to this issue.
ap...@gmail.com
Disagree, I was the one who opened this and I don't see where something requiring a response was requested. Is it actually fixed?
td...@gmail.com
This Issue is not fixed. I can confirm that the problem still exists. Pictures downloaded to another folder, other than downloads, are deleted at some point within a few weeks. I tested this on my pixel 7 after the last few comments here. I have never been able to pin point the exact time frame and it is therefore impossible to make a bug report capturing anything relevant.
Dear Google: please take this seriously. This is still a bug.
Dear Google: please take this seriously. This is still a bug.
KC...@Live.com
I Went to APPS, chose to show SYSTEM APPS, Selected any system app having to do with downloading, chose storage and then cleared cached & deleted all data under that system app....restarted phone.
sl...@gmail.com
WHAT USED TO BE DIMPLRSIMPLE HAS Become WAAAAY TOO COMPLICATED. IM JUST GOING TO BUY A NICE CAMERA AND MY OWN STORAGE DEVICE.
sh...@gmail.com
Still pictures are very important and memories of our life always better than its Google
Description
Build #: PPWS29.183-29-1-9
OS: Android 9
Android's DownloadManager has a function called cleanOrphans; files that have passed through the Downloads folder and then get moved to a different folder get seen as orphaned files by DownloadManager, which deletes them when the device enters a doze mode idle maintenance window.
Even though the files have been moved out of the folder, it's still able to find them to delete them, perhaps it's storing file inode # and looking it up by them.
I set up a service using termux and inotifywait to monitor the folder that my stuff was being removed from, and it logged a series of DELETE calls to the files, which helped me track it down in logcat. Interestingly, the files were not opened and they didn't have their attributes checked, it simply started with the DELETEs.
Snippet:
```
Watcher: DELETE image0-23.jpg @ Thu Jan 30 04:28:04 EST 2020
Watcher: DELETE image-1.jpg @ Thu Jan 30 04:28:06 EST 2020
Watcher: DELETE image-2.jpg @ Thu Jan 30 04:28:09 EST 2020
Watcher: DELETE image-1.png @ Thu Jan 30 04:28:11 EST 2020
Watcher: DELETE image-3.jpg @ Thu Jan 30 04:28:13 EST 2020
Watcher: DELETE image-4.jpg @ Thu Jan 30 04:28:16 EST 2020
Watcher: DELETE image-5.jpg @ Thu Jan 30 04:28:20 EST 2020
```
Logcat of when it happened:
```
01-30 04:27:37.837 1043 9368 D vold : idle maintenance started
01-30 04:27:37.880 1043 9368 D vold : Starting trim of /data
01-30 04:27:38.394 1043 9368 I vold : Trimmed 0 bytes on /data in 513ms
01-30 04:27:38.394 1043 9368 D vold : Starting trim of none
01-30 04:27:38.394 1043 9368 W vold : Failed to open none: No such file or directory
01-30 04:27:38.394 1043 9368 D vold : Starting trim of /persist
01-30 04:27:38.660 1043 9368 I vold : Trimmed 19324928 bytes on /persist in 265ms
01-30 04:27:38.660 1043 9368 D vold : Starting trim of /mnt/vendor/persist
01-30 04:27:38.660 1043 9368 W vold : Failed to open /mnt/vendor/persist: Permission denied
01-30 04:27:38.662 1043 9368 D vold : idle maintenance completed
01-30 04:27:38.794 2151 2182 I chatty : uid=1000(system) Binder:2151_1 expire 12 lines
01-30 04:27:40.302 1366 1550 E storaged: getDiskStats failed with result NOT_SUPPORTED and size 0
01-30 04:27:41.095 17722 17477 D DownloadManager: Removed 0 stale downloads
01-30 04:27:41.135 2151 3741 I chatty : uid=1000(system) Binder:2151_10 expire 10 lines
01-30 04:27:41.189 2151 2505 I chatty : uid=1000(system) NetworkWatchlis expire 2 lines
01-30 04:27:41.219 2151 2213 I chatty : uid=1000(system) ActivityManager expire 11 lines
01-30 04:27:42.045 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/animation0-4.gif, deleting 4117
01-30 04:27:42.997 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/139748760132.jpg, deleting 4118
01-30 04:27:43.119 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/animation0-5.gif, deleting 4119
01-30 04:27:43.345 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/139105418232.jpg, deleting 4120
01-30 04:27:43.480 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/136605285441.jpg, deleting 4121
01-30 04:27:43.578 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/8ed6f01f-9ce7-4972-a058-c5bae4f92aed.jpg, deleting 4122
01-30 04:27:43.666 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/1503164927.png, deleting 4123
01-30 04:27:43.872 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/image0-23.jpg, deleting 4124
01-30 04:27:43.964 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/image-1.jpg, deleting 4125
01-30 04:27:44.105 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/image-2.jpg, deleting 4126
01-30 04:27:44.182 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/image-1.png, deleting 4127
01-30 04:27:44.278 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/image-3.jpg, deleting 4128
01-30 04:27:44.356 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/image-4.jpg, deleting 4129
01-30 04:27:44.450 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/image-5.jpg, deleting 4130
01-30 04:27:44.613 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/8rQ9X50.jpg, deleting 4131
01-30 04:27:44.742 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/ol5me5qagea99.png, deleting 4132
01-30 04:27:44.845 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/1uidureiv1a87.jpg, deleting 4133
01-30 04:27:44.933 17722 17477 D DownloadManager: Missing /storage/emulated/0/Download/nrqv5hE.jpg, deleting 4134
01-30 04:27:45.060 17722 17477 D DownloadManager: Found 879 files in database
01-30 04:27:45.060 17722 17477 D DownloadManager: Found 5 files on disk
01-30 04:27:59.572 2151 3738 I chatty : uid=1000(system) Binder:2151_E expire 15 lines
01-30 04:27:59.572 2151 2620 I chatty : uid=1000(system) Binder:2151_3 expire 10 lines
01-30 04:27:59.573 2151 4367 I chatty : uid=1000(system) Binder:2151_1B expire 6 lines
01-30 04:27:59.573 2151 3379 I chatty : uid=1000(system) Binder:2151_A expire 10 lines
01-30 04:27:59.576 2151 4358 I chatty : uid=1000(system) Binder:2151_13 expire 12 lines
```
In my case, the images I was downloading were things like brand assets, family pictures from Facebook, memes, and so on. I then sorted them into folders via the Google Photos app.
There's many, many cases of this happening to people:
Note this sentence: "..., and it ends up downloading them to a "Downloads" album/folder in the Google Photos app, and I have to RE-organize into the albums/folders they were in" indicating that they pass through the Downloads folder first, thus through DownloadManager.
I found one mention of cleanOrphans here:
A patch was submitted, but never merged.
Eventually, it was closed automatically.
I would appreciate more attention to this issue. I've lost a lot of great memes...as well as brand assets and such that I painstakingly sorted into their own folders, only for them to be summarily removed. But beyond the images/videos being lost, it could be more important things, such as PDFs with receipts, etc.
Steps to reproduce:
- Download some images or videos
- Move them to a different folder (I used the Google Photos app to do the actual move, but I don't think that matters)
- Wait overnight for the system to do its doze mode maintenance and for DownloadManager's cleanOrphans to run
- Your files are now gone