Status Update
Comments
an...@championlocal.org <an...@championlocal.org> #2
Here machine shut down or restarted during state testing. When it rebooted she was unable to reconnect to wifi, the box would not even appear. Here is a video of the issue.
po...@google.com <po...@google.com>
pm...@google.com <pm...@google.com> #3
I've seen this in the logs:
2019-04-08T12:14:55.143280-04:00 INFO shill[1187]: [INFO:service.cc(391)] Service 0: state Connected -> Online
2019-04-08T12:14:55.143310-04:00 INFO shill[1187]: [INFO:manager.cc(1500)] Service 0 updated; state: Online failure Unknown
2019-04-08T12:14:55.159672-04:00 INFO shill[1187]: [INFO:manager.cc(1748)] Default physical service: 0 (connected)
2019-04-08T12:14:55.159980-04:00 INFO shill[1187]: [INFO:service.cc(305)] Suppressed autoconnect to service 2 (no endpoints)
2019-04-08T12:15:20.185833-04:00 WARNING shill[1187]: [WARNING:traffic_monitor.cc(226)] DNS queries failing, out-of-credits?
2019-04-08T12:18:01.553714-04:00 INFO shill[1187]: [INFO:service.cc(305)] Suppressed autoconnect to service 2 (no endpoints)
2019-04-08T12:18:01.565978-04:00 INFO shill[1187]: [INFO:wifi_service.cc(798)] Rep ep updated for 10. [SSID=Champion Guests], bssid: 44:1e:98:3f:79:c8, sig: -57, sec: rsn, freq: 2437
2019-04-08T12:18:01.574537-04:00 INFO shill[1187]: [INFO:wifi_service.cc(798)] Rep ep updated for 1. [SSID=Champion_Teacher], bssid: 44:1e:98:7f:79:c8, sig: -57, sec: rsn, freq: 2437
2019-04-08T12:18:01.590269-04:00 INFO shill[1187]: [INFO:wifi_service.cc(798)] Rep ep updated for 10. [SSID=Champion Guests], bssid: 44:1e:98:3f:7a:cc, sig: -69, sec: rsn, freq: 5680
2019-04-08T12:18:01.590668-04:00 INFO shill[1187]: [INFO:wifi_service.cc(798)] Rep ep updated for 1. [SSID=Champion_Teacher], bssid: 44:1e:98:7f:7a:cc, sig: -69, sec: rsn, freq: 5680
2019-04-08T12:18:01.665794-04:00 INFO shill[1187]: [INFO:service.cc(289)] Service 10 destroyed.
2019-04-08T12:18:01.667270-04:00 INFO shill[1187]: [INFO:service.cc(305)] Suppressed autoconnect to service 1 (no endpoints)
2019-04-08T12:18:01.667294-04:00 INFO shill[1187]: [INFO:service.cc(305)] Suppressed autoconnect to service 2 (no endpoints)
2019-04-08T12:18:35.171405-04:00 INFO shill[1187]: [INFO:wifi_service.cc(798)] Rep ep updated for 0. [SSID=Champion_Student], bssid: 44:1e:98:bf:7a:4c, sig: -60, sec: rsn, freq: 5620
2019-04-08T12:20:31.990537-04:00 INFO shill[1187]: [INFO:manager.cc(2189)] Creating Connectivity Report
Service 0 seems to be the managed Champion_Student.
IIUC it's connected at that time.
The other thing that I've seen a few times looks like
2019-04-08T12:14:42.575453-04:00 INFO shill[1187]: [INFO:wifi.cc(1976)] OnBeforeSuspend: connected
2019-04-08T12:14:42.578523-04:00 INFO shill[1187]: [INFO:result_aggregator.cc(53)] Error type org.chromium.flimflam.Error.Success: Success (no error) reported
2019-04-08T12:14:42.578557-04:00 INFO shill[1187]: [INFO:manager.cc(1830)] Finished suspend actions. Result: org.chromium.flimflam.Error.Success: Success (no error)
2019-04-08T12:14:42.578695-04:00 INFO shill[1187]: [INFO:chromeos_power_manager_proxy.cc(247)] ReportSuspendReadinessInternal(60686337, 60686339, dark=false)
2019-04-08T12:14:51.393478-04:00 NOTICE wpa_supplicant[535]: wlan0: CTRL-EVENT-DISCONNECTED bssid=44:1e:98:bf:7a:4c reason=3 locally_generated=1
2019-04-08T12:14:51.393864-04:00 ERR wpa_supplicant[535]: nl80211: Failed to open /proc/sys/net/ipv4/conf/wlan0/drop_unicast_in_l2_multicast: No such file or directory
2019-04-08T12:14:51.393877-04:00 ERR wpa_supplicant[535]: nl80211: Failed to set IPv4 unicast in multicast filter
2019-04-08T12:14:51.396846-04:00 INFO shill[1187]: [INFO:wifi.cc(875)] WiFi wlan0 supplicant updated DisconnectReason to -3
2019-04-08T12:14:51.400138-04:00 ERR shill[1187]: [ERROR:wifi.cc(988)] Disconnected due to inability to connect to the service.
2019-04-08T12:14:51.400258-04:00 INFO shill[1187]: [INFO:service.cc(391)] Service 0: state Online -> Failure
2019-04-08T12:14:51.400285-04:00 INFO shill[1187]: [INFO:manager.cc(1500)] Service 0 updated; state: Failure failure out-of-range
2019-04-08T12:14:51.400745-04:00 INFO shill[1187]: [INFO:service.cc(391)] Service 0: state Failure -> Idle
2019-04-08T12:14:51.400814-04:00 INFO shill[1187]: [INFO:manager.cc(1500)] Service 0 updated; state: Idle failure Unknown
2019-04-08T12:14:51.402070-04:00 INFO shill[1187]: [INFO:dhcp_config.cc(211)] Stopping 9600 (ReleaseIP)
But that seems to be a disconnect because of getting out of range of the network, correct?
pm...@google.com <pm...@google.com> #4
pm...@google.com <pm...@google.com> #5
Feel free to reassign back.
Thanks!
an...@google.com <an...@google.com> #6
ll...@google.com <ll...@google.com> #7
jo...@gmail.com <jo...@gmail.com> #8
Platform
12105.68.0 (Official Build) beta-channel lulu
Firmware
Google_Lulu.6301.136.57
Channel
Currently on beta
cw...@sesk12.org <cw...@sesk12.org> #9
tr...@gmail.com <tr...@gmail.com> #10
tr...@gmail.com <tr...@gmail.com> #11
an...@championlocal.org <an...@championlocal.org> #12
pm...@google.com <pm...@google.com> #13
Does it happen to the same user on another hardware?
an...@championlocal.org <an...@championlocal.org> #14
an...@championlocal.org <an...@championlocal.org> #15
jc...@gmail.com <jc...@gmail.com> #16
I recently bought a chromebook that experiences this issue (drops every 10-15 mins) and found the drops occur precisely when my router's wifi congestion avoidance switches radio channels. I then configured my wireless router to use a fixed channel rather than "auto", and have not experienced a single dropped connection since.
sa...@google.com <sa...@google.com> #17
np...@google.com <np...@google.com>
ba...@christinaseixacademy.org <ba...@christinaseixacademy.org> #18
ma...@goff.cc <ma...@goff.cc> #19
is...@google.com <is...@google.com>
no...@google.com <no...@google.com> #20
Hi folks,
This bug has a lot of different issues that are conflated, which makes it difficult to move forward. I'll close the bug for now, please re-open a different bug if you're still experiencing the same issue.
da...@gmail.com <da...@gmail.com> #21
ca...@gmail.com <ca...@gmail.com> #22
But show no networks or anything. Then suddenly pop back into my home network and reconnect in an instant.
Total down time is between 20 and 30 seconds. But it happens very frequently. Enough so to cause me to come here seeking some fixes
sh...@gmail.com <sh...@gmail.com> #23
#16 might have hit this nail on the head.
Description
ChromeOS version: 70.0.3538.110 - 73.0.3683.114
ChromeOS device model:
Dell Chromebook 11 (3120) - (Candy)
Chromebook 11 Model 3180 - (Kefka)
Case#: 18944449
Description: Device users randomly disconnect from Wi-Fi network.
Steps to reproduce:
1. Sign in to a Chromebook with user.
2. Use the device for a while.
- Troubleshooting steps taken:
-the customer has reported that the only specific users are affected, but not sure because the network policy has assigned to the devices level, not users and it looks like CrOS is not stable.
-Device log info which I’ve reviewed.
Log file:
Time stamp info:
Log info:
The user info and network info.
-The affected users were moved to another OU where no Extensions are forced installed, and users are restricted from installing them, but the issue persisted.
-The issue can be replicated by the same person using a brand new account. It was created today 04/26/2018, but the issue persisted.
(User info:
-Wiping the device did not help.
-I suggested to update to the latest stable version (73.0.3683.114) as they were working on 70.0.3538.110, where the issue is reproducible
-One of the affected users used his mother account for a while, and was not able to replicate the issue that way.
(User info:
Another log files that the customer shared.
Screenshot when disconnecting from AP,
Policy json.
Additional log files.
Serial #3M7Q8B2
plottdebug-logs_20190408-122031.tgz (2019-04-08T12:04:20)
Serial #:807L0N2
logswifitest.tgz (2019-04-26T09:38:11)
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