IssueTracker

WhatsApp Image 2023-10-16 at 17.22.21_c87b3feb.jpg

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mc...@gmail.com <mc...@gmail.com> #39Oct 21, 2023 02:33PM

Same issue as everyone else. Primary phone user is locked down and cannot download new apps, take picture, etc. Major issue on my pixel 6.

me...@gmail.com <me...@gmail.com> #40Oct 21, 2023 02:39PM

tried reboot my pixel 6 pro, stuck on "Pixel is starting..."

sa...@gmail.com <sa...@gmail.com> #41Oct 21, 2023 02:43PM

me too i'm stuck on "pixel is starting"

ma...@gmail.com <ma...@gmail.com> #42Oct 21, 2023 02:48PM

same issue. and phone full of pictures :(

da...@gmail.com <da...@gmail.com> #43Oct 21, 2023 02:54PM

Pixel 6. Updated to Android 14 a few days before the following failure.

Couldn't take screenshots due to a storage failure.
Rebooted.
After unlock, the phone told me "Factory resetting, restarting" without any action.
Pixel 6 restarted without any action.
Was presented a boot menu telling me of some malfunction, with two choices: factory reset or starting as usual.
Selected the start as usual.
Phone is stuck in the "Phone is starting" step. Restarting the phone does not fix the issue.

Note: Bluetooth connects to my paired headphones even during "Phone is starting".
Note 2: the previous special boot menu never showed up again.
Note 3: standard boot menu is accessible.
Note 4: recovery mode and the mode designed to work with Chrome's repair tool are accessible.
Note 5: the Chrome's repair tool did not find any version to fix the Android installation (installed version was "unknown" by the tool).
Note 6: three profiles enabled.

sa...@gmail.com <sa...@gmail.com> #44Oct 21, 2023 03:00PM

I have exact same result as #43

ng...@gmail.com <ng...@gmail.com> #45Oct 21, 2023 03:08PM

Here's an extract from adb logcat (on pixel 6a) that provides some clues about the issue. A vold storage mount of user-data is failing on login.

This seems to be the underlying reason: 10-21 07:48:35.408 root 555 555 E vold : Failed to open directory /data/media/0: Structure needs cleaning

Device info:

Build: UP1A.231005.007
Build fingerprint: 'google/bluejay/bluejay:14/UP1A.231005.007/10754064:user/release-keys'
Bootloader: bluejay-1.3-10674934
Radio: g5123b-120690-230802-B-10596884
Network: T-Mobile 
Module Metadata version: 341049004
Android SDK version: 34
SDK extensions: [ad_services=9, r=9, s=9, t=9, u=9]
Kernel: Linux version 5.10.157-android13-4-00001-g5c7ff5dc7aac-ab10381520 (build-user@build-host) (Android (8508608, based on r450784e) clang version 14.0.7 (https://android.googlesource.com/toolchain/llvm-project 4c603efb0cca074e9238af8b4106c30add4418f6), LLD 14.0.7) #1
 SMP PREEMPT Fri Jun 23 18:30:49 UTC 2023
Command line: stack_depot_disable=on kasan.stacktrace=off kvm-arm.mode=protected cgroup_disable=pressure cgroup.memory=nokmem rcupdate.rcu_expedited=1 rcu_nocbs=0-7 clocksource=arch_sys_counter root=/dev/ram0 firmware_class.path=/vendor/firmware reserve-fimc=0xffffff90f9
fe0000 clk_ignore_unused loop.max_part=7 coherent_pool=4M no_console_suspend softlockup_panic=1 cgroup_disable=memory exynos_mfc.load_sequential=1 exynos_drm.load_sequential=1 pcie-exynos-core.load_sequential=1 g2d.load_sequential=1 disable_dma32=on dyndbg="func alloc_co
ntig_dump_pages +p" printk.devkmsg=on cma_sysfs.experimental=Y swiotlb=noforce at24.write_timeout=100 log_buf_len=1024K bootconfig console=null exynos_drm.panel_name=samsung-s6e3fc3_6a tcpci_max77759.conf_sbu=0 tcpci_max77759.mode= id_aa64mmfr1.vh=0 kvm-arm.mode=none boo
tconfig

snip from adb logcat:

10-21 07:48:35.300  1000  1637  2665 I LockSettingsService: Successfully verified lockscreen credential for user 0
10-21 07:48:35.305  1017   601   629 I keystore2: system/security/keystore2/src/authorization.rs:143 - on_lock_screen_event(r#UNLOCK, user_id=0, password.is_some()=true, unlocking_sids=None)
10-21 07:48:35.370  root   555   555 D vold    : fscrypt_unlock_user_key 0 serial=0
10-21 07:48:35.371  root   555   555 D vold    : Trying user CE key /data/misc/vold/user_keys/ce/0/current
10-21 07:48:35.376  root   555   555 D vold    : Successfully retrieved key
10-21 07:48:35.396  root   555   555 D vold    : Installed fscrypt key with ref be0c1aae1d23a74e78ff942ec88a67be to /data
10-21 07:48:35.396  root   555   555 D vold    : Added fscrypt-provisioning key for be0c1aae1d23a74e78ff942ec88a67be to session keyring
10-21 07:48:35.397  root   555   555 D vold    : Installed ce key for user 0
10-21 07:48:35.398  1000  1637  2665 I LockSettingsService: Unlocked CE storage for secured user 0
10-21 07:48:35.399  1000  1637  2665 D SystemServerTiming: finishUserUnlocking-0
10-21 07:48:35.400  1000  1637  2665 D ActivityManager: Started unlocking user 0
10-21 07:48:35.400  1000  1637  2665 D LockSettingsService: unlockUser started
10-21 07:48:35.400  1000  1637  2665 D ActivityManager: Unlocking user 0 progress 0
10-21 07:48:35.400  1000  1637  2665 D LockSettingsService: unlockUser progress 0
10-21 07:48:35.400  1000  1637  2665 D ActivityManager: Unlocking user 0 progress 5
10-21 07:48:35.400  1000  1637  2665 D LockSettingsService: unlockUser progress 5
10-21 07:48:35.401  1000  1637  1717 D SystemServerTiming: UM.onBeforeUnlockUser-0
10-21 07:48:35.401  1000  1637  1717 D SystemServerTiming: prepareUserData-0
10-21 07:48:35.402  root   555   555 D vold    : fscrypt_prepare_user_storage for volume null, user 0, serial 0, flags 2
10-21 07:48:35.402  root   555   555 D vold    : Preparing: /data/system_ce/0
10-21 07:48:35.403  root   555   555 I vold    : Verified that /data/system_ce/0 has the encryption policy be0c1aae1d23a74e78ff942ec88a67be v2 modes 1/4 flags 0xa
10-21 07:48:35.403  root   555   555 D vold    : Preparing: /data/vendor_ce/0
10-21 07:48:35.406 10208  2669  2694 V WindowManagerShell: Transition requested: android.os.BinderProxy@656ddb6 TransitionRequestInfo { type = TO_BACK, triggerTask = null, remoteTransition = null, displayChange = null }
10-21 07:48:35.406  1000  1637  2658 D ActivityTaskManager: Top Process State changed to PROCESS_STATE_TOP
10-21 07:48:35.407  root   555   555 I vold    : Verified that /data/vendor_ce/0 has the encryption policy be0c1aae1d23a74e78ff942ec88a67be v2 modes 1/4 flags 0xa
10-21 07:48:35.407  root   555   555 D vold    : Preparing: /data/media/0
10-21 07:48:35.408  root   555   555 E vold    : Failed to open directory /data/media/0: Structure needs cleaning
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService: android.os.ServiceSpecificException:  (code 0)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Parcel.createExceptionOrNull(Parcel.java:3071)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Parcel.createException(Parcel.java:3041)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Parcel.readException(Parcel.java:3024)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Parcel.readException(Parcel.java:2966)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.IVold$Stub$Proxy.prepareUserStorage(IVold.java:2168)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.StorageManagerService.prepareUserStorageInternal(StorageManagerService.java:3262)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.StorageManagerService.prepareUserStorage(StorageManagerService.java:3253)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.storage.StorageManager.prepareUserStorage(StorageManager.java:1613)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.pm.UserDataPreparer.prepareUserDataLI(UserDataPreparer.java:91)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.pm.UserDataPreparer.prepareUserData(UserDataPreparer.java:75)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.pm.UserManagerService.onBeforeUnlockUser(UserManagerService.java:6239)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.am.UserController.lambda$finishUserUnlocking$1(UserController.java:665)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.am.UserController.$r8$lambda$igR-ZJDYJXDcQT5ACfj0lLfj1XE(UserController.java:0)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.am.UserController$$ExternalSyntheticLambda2.run(R8$$SyntheticClass:0)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Handler.handleCallback(Handler.java:958)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Handler.dispatchMessage(Handler.java:99)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Looper.loopOnce(Looper.java:205)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.Looper.loop(Looper.java:294)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at android.os.HandlerThread.run(HandlerThread.java:67)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService:   at com.android.server.ServiceThread.run(ServiceThread.java:46)
10-21 07:48:35.409  1000  1637  1717 E StorageManagerService: ignoring error preparing storage for existing user 0; device may be insecure!
10-21 07:48:35.409  1000  1637  1717 V UserDataPreparer: Found /data/user/0 with serial number 0
10-21 07:48:35.409  1000  1637  1717 V UserDataPreparer: Found /data/system_ce/0 with serial number 0

ga...@gmail.com <ga...@gmail.com> #46Oct 21, 2023 03:36PM

Please resolve ASAP.

zu...@gmail.com <zu...@gmail.com> #47Oct 21, 2023 03:53PM

Phone is practically unusable after this update.

er...@gmail.com <er...@gmail.com> #48Oct 21, 2023 04:01PM

@Google, when is this going to get assigned? >200 Pixel 6* users who can't use camera, install apps, download/edit things, and major other important phone capabilities.

ni...@gmail.com <ni...@gmail.com> #49Oct 21, 2023 04:12PM

I am also facing same issue, not able use the phone properly because of the storage issue. The solution I got from Google support is to factory reset the phone, I am not comfortable with this. I don't want to loose my data.
@google please provide appropriate fix ASAP.

am...@gmail.com <am...@gmail.com> #50Oct 21, 2023 04:18PM

Comment has been deleted.

Message last modified on Oct 21, 2023 04:19PM

mu...@gmail.com <mu...@gmail.com> #51Oct 21, 2023 04:26PM

I have the same issue.

st...@gmail.com <st...@gmail.com> #52Oct 21, 2023 04:29PM

Same issue!

mg...@gmail.com <mg...@gmail.com> #53Oct 21, 2023 04:36PM

Same problem with my Pixel 6. It's unusable

in...@gmail.com <in...@gmail.com> #54Oct 21, 2023 04:40PM

Same here, I might add that deleting apps doesn't deletes them from the phone, it add them under the system section. Now I have a 50 gb S.O

an...@gmail.com <an...@gmail.com> #55Oct 21, 2023 04:41PM

PLEASE FIX OMG GOOGLE

ma...@gmail.com <ma...@gmail.com> #56Oct 21, 2023 04:41PM

Google Pixel 6 unusable.
From Vancouver, Canada

as...@gmail.com <as...@gmail.com> #57Oct 21, 2023 04:41PM

I have the same issue. Using multiple profiles. Switched between profiles and now the storage is showing 4 GB on primary and all folders are empty.
Secondary profile shows the correct storage but of course can't access the files from primary.

dr...@gmail.com <dr...@gmail.com> #58Oct 21, 2023 04:48PM

Experience all the same issues as above on my Pixel 6 Pro

Message last modified on Oct 21, 2023 05:05PM

al...@gmail.com <al...@gmail.com> #59Oct 21, 2023 04:49PM

Same problem here. Pixel 6a, multiple users. Please fix it.

je...@gmail.com <je...@gmail.com> #60Oct 21, 2023 05:40PM

Same issue with Pixel 6a

ts...@gmail.com <ts...@gmail.com> #61Oct 21, 2023 05:42PM

Same issue here with Pixel 6 Pro.
The phone is useless anymore.
Lost all access to my internal storage.
What happened to my files is unknown.
Apps requiring access to internal storage (camera, music, photos, screenshots, whatsapp, Viber ) do not work.
Also updating the apps is impossible, since there is no identifiable storage.
Downloaded playlists in YouTube Music app are lost and the app does not play any songs.
Keep paying Google for YouTube Premium for no reason at all, at this point.

ra...@gmail.com <ra...@gmail.com> #62Oct 21, 2023 06:40PM

Same issue here with Pixel 6 Pro.

r....@gmail.com <r....@gmail.com> #63Oct 21, 2023 06:45PM

Same issue here. Please fix asap

Message last modified on Oct 21, 2023 06:46PM

jo...@gmail.com <jo...@gmail.com> #64Oct 21, 2023 07:17PM

Pixel 6. Same. Device is virtually useless. Can't install updates to any apps either, so that leads to some significant security concerns.

jo...@gmail.com <jo...@gmail.com> #65Oct 21, 2023 07:21PM

Same problem on Pixel 6A. Cannot access storage, take pictures, add or update apps.

be...@gmail.com <be...@gmail.com> #66Oct 21, 2023 07:31PM

I have the same issue on my pixel 6. I can't do anything related to my storage.

to...@gmail.com <to...@gmail.com> #67Oct 21, 2023 08:04PM

Same issue here. Two profiles, main profile has corrupted storage.

Get your fucking shit together and fix this colossal bug which is an absolute catastrophe.

du...@gmail.com <du...@gmail.com> #68Oct 21, 2023 08:27PM

Same issue here.

At this point, I would appreciate any transparency from Google.

th...@gmail.com <th...@gmail.com> #69Oct 21, 2023 08:37PM

Fix me phone already!!!!! It's goosed

lu...@gmail.com <lu...@gmail.com> #70Oct 21, 2023 08:58PM

Same issue since 7 days.... My phone is barely unusable. Still Waiting before reset a leat 3 days more

jo...@gmail.com <jo...@gmail.com> #71Oct 21, 2023 09:04PM

Hey there! One more new voice, I also randomly started running into this issue - Pixel 6a with multiple profiles that functioned up until a few hours ago.

je...@gmail.com <je...@gmail.com> #72Oct 21, 2023 09:23PM

I have the same issue. My phone is a Google Pixel 6 Pro. Please fix this issue.

gr...@gmail.com <gr...@gmail.com> #73Oct 21, 2023 10:14PM

Google Pixel 6, reporting same issue.

la...@gmail.com <la...@gmail.com> #74Oct 21, 2023 10:20PM

same issue, should be P1. device is nearly unusable

je...@gmail.com <je...@gmail.com> #75Oct 21, 2023 10:47PM

Same issue, GP6.

da...@gmail.com <da...@gmail.com> #76Oct 21, 2023 11:25PM

Same issue, Pixel 6 Pro.
A bit worried because this makes the phone unusable with all the security concerns of not being able to update any apps

zo...@gmail.com <zo...@gmail.com> #77Oct 21, 2023 11:43PM

Yet another voice in the crowd. The Launcher started behaving erratically a week ago (swipe up would take five seconds to react, sometimes swipe Back would not work); now Photos can't access anything, Viber doesn't download images, Play won't update apps due to low storage (I have 50GB free).. at this point, I'm taking my old 3a to move my banking apps to it, because Pixel 6 is deteriorating rapidly.

What's the point of making your own phones if you are not testing with them? Stability is the whole appeal, it's not like Pixel's fastest, lightest, prettiest or anything. It's meant to be worry free. So much for that.

ch...@gmail.com <ch...@gmail.com> #78Oct 22, 2023 12:53AM

Same issue on p6 pro. Bought pixel phones for stability, and this is what we got.

ke...@gmail.com <ke...@gmail.com> #79Oct 22, 2023 01:10AM

Has Google at least pulled out the OS auto update for Pixel 6 and 6 Pro? At least it will prevent more people from having the same issue.

My Pixel 6 pro was updated last week. Then the issue happened on October 19th. I switched back to the main profile from the secondary one, tried to open an app that requires storage but it keeps crashing. Then I remembered reading about the storage issue on some website and sure it is, the main storage is not found for main profile. Sub profiles are fine.

ch...@gmail.com <ch...@gmail.com> #80Oct 22, 2023 01:19AM

Just realized I can't even backup my photos by USB or any other way. Then the FACTORY RESET IS NOT A SOLUTION!

st...@gmail.com <st...@gmail.com> #81Oct 22, 2023 01:51AM

How is this not severity one?

su...@gmail.com <su...@gmail.com> #82Oct 22, 2023 04:23AM

Same problem for me, pixel 6a is basically useless now. This should be the top priority bugfix!

sa...@gmail.com <sa...@gmail.com> #83Oct 22, 2023 05:03AM

Pixel 7 - stuck at "Pixel is starting" screen since a few hours.
So I found my way to this issue.
Android14 was working fine before.

ge...@gmail.com <ge...@gmail.com> #84Oct 22, 2023 05:38AM

Unfortunately I also have the problem, Pixel 6 Pro with two profiles and Android 14.

as...@gmail.com <as...@gmail.com> #85Oct 22, 2023 05:40AM

This should be raised to P0 and fixed on priority. My phone is practically unusable since this issue started occurring yesterday.

ma...@gmail.com <ma...@gmail.com> #86Oct 22, 2023 06:09AM

The title of this issue is misleading.

The secondary profile doesn't have access to the primary Profile files, therefore data is inaccessible and cannot be backed up.

This should definitely be a P0...

sh...@gmail.com <sh...@gmail.com> #87Oct 22, 2023 06:37AM

My Pixel 7 Pro is experiencing the “Pixel is starting…” screen after a reboot issue mentioned above. Android 14 was working fine prior to the reboot, maybe some minor animation issues. Had multiple profiles. Please bump severity.

ra...@gmail.com <ra...@gmail.com> #88Oct 22, 2023 06:58AM

This happened to my Pixel 7 Pro with multiple profiles as well after upgrading to Android 14. Now it's stuck at "Pixel is starting". Google support says to do a factory reset, I'm not willing to do that and lose my data.

an...@gmail.com <an...@gmail.com> #89Oct 22, 2023 07:00AM

Can some one explain why this is not a P1 at least?

I have same issue on pixel 6a, 2 profiles, and after upgrade to 14, same problems as other users.

You have released breaking changes, and broken significant functionality on supported devices.

Please escalate so fix can be expedited and we can use our phones

ra...@gmail.com <ra...@gmail.com> #90Oct 22, 2023 07:39AM

Pixel 6A with 2 user profiles. Upgraded to Android 14 last week. All was fine until I tried to access my 2nd user for work one morning and the phone froze with black screen. was unresponsive to swiping. So restarted the phone. Then same problem as the rest - primary user refused to recognise phone storage - unable to use camera, update/install apps, or tap on "Storage" in the Settings apps.

Google support staff tried to "troubleshoot" by asking me to tap on storage to clear storage space, ha. Then advised to factory reset. So i have some SMSes that have not been backed up. Staff said I could download an app to back those up. Which clearly, I can't do.

Much regret updating. pls escalate and fix soon.

we...@gmail.com <we...@gmail.com> #91Oct 22, 2023 07:44AM

Pixel6, 2 profiles, main profile has no access to local storage anymore.

Google support is useless since they expect me to back up and factory reset, but it's not possible to back up since the local storage is not mounted.

ma...@gmail.com <ma...@gmail.com> #92Oct 22, 2023 08:18AM

Just happened to me after I added a new.profile to my device. My main profile now can't take.photos.or access storage, also no apps will update as it think there is no space available.

da...@gmail.com <da...@gmail.com> #93Oct 22, 2023 08:21AM

Please escalate this issue. I cannot backup the data and so cannot factory reset without losing data.

l....@gmail.com <l....@gmail.com> #94Oct 22, 2023 08:21AM

I really don't know how Google is going to fix this as if the main partition isn't accessible then how is an OTA update going to download and install.

ca...@gmail.com <ca...@gmail.com> #95Oct 22, 2023 08:54AM

Same issue here Really hoping Google gets it's act together soon.

ei...@gmail.com <ei...@gmail.com> #96Oct 22, 2023 09:12AM

Yes, same issue here as well since yesterday. already deleted 2nd profile and restarted, but didn't fix it. still hope to avoid the factory reset and the hours of setting up everything again with my €1000 mobile phone ...

st...@gmail.com <st...@gmail.com> #97Oct 22, 2023 09:22AM

It would be good maybe to have a bulletin for support as these troubleshooting steps they ask can be frustrating.

They need to realize we can send reports because our devices can't access storage. They need to replicate the issue locally and hopefully push a patch soon.

Godspeed you wonderful computer magicians!

tw...@gmail.com <tw...@gmail.com> #98Oct 22, 2023 09:42AM

Same happened to me also yesterday, I lose of many important files , what can I do to recover

tw...@gmail.com <tw...@gmail.com> #99Oct 22, 2023 09:43AM

Please fix it as early as possible, I can't factory reset, because many important files there to recover

cj...@gmail.com <cj...@gmail.com> #100Oct 22, 2023 09:54AM

Hoping this can be fixed asap. Issue started for me today after upgrading over a week ago. Factory reset is not an option for me. Can the priority please be increased.. there seems to be more and more people being impacted every day.

mi...@gmail.com <mi...@gmail.com> #101Oct 22, 2023 09:57AM

Same issue on my Pixel 6 since about 24hrs ago (2 weeks after upgrade, probably happening since the first restart after the upgrade).
Please fix ASAP, this is a critical error that should not ever have happened.

sa...@gmail.com <sa...@gmail.com> #102Oct 22, 2023 10:28AM

Pixel support is saying to reset the phone. Really?
So we should all loose all our data because of Pixel Team's mistake. And no consequence for your team.

Screenshot 2023-10-22 at 3.56.11 PM.png

147 KB

https://support.google.com/pixelphone/answer/4596836?hl=en

la...@gmail.com <la...@gmail.com> #103Oct 22, 2023 10:35AM

Same issue here

jo...@gmail.com <jo...@gmail.com> #104Oct 22, 2023 10:40AM

Can confirm this happened to me on a pixel 7a as well. Updated to android 14 two weeks ago. No root or anything, just plain original pixel firmware. Had multiple profiles. First noticed weird behaviour because photos would not get saved and the camera app would close. A file browser app I have been using for years was not able to browse anything in the storage. Then I thought , ok maybe a reboot will probably fix it, but then when I tried it, it briefly flashed something about "factory reset" , i panicked and forced a power-off-reboot .

There may of may not have been a message about "trying something" again at this point, i do not remember.

After the reboot the phone boots to the "pixel is starting" screen, but will not go any further. I haven't activated ADB nor have I unlocked the bootloader, so I'm stuck. Have tried to sideload the original 14.0 firmware via the recovery menu with ADB over USB. The firmware gets installed allright, but the situation does not change. Have tried to sideload the last android 13 firmware as well, but, at the end of the process the bootloader complains that this is a downgrade which can't be done for security reasons.

Makes sense i guess, but, now I've lost access to some stuff that is important to me. And no, backups are not an option because unlike in the 90's where you could just simply copy over everything that is yours to touch, 30 years later we have to trust companies to keep our data for us with no real notion of what data is stored, or even where. I got a bunch of 2FA codes stuck inside there, and the app is designed not to allow copying the data out using a file transfer. For security reasons.

Anybody make any progress in getting the data partitions remounted? Also, escalate this thing. This is not some fringe bug with little fallout.

pa...@gmail.com <pa...@gmail.com> #105Oct 22, 2023 10:47AM

Same issue. This is pathetic from Google to not have a solution yet after so many days.

mi...@gmail.com <mi...@gmail.com> #106Oct 22, 2023 10:50AM

How is this not a P0? This is clearly "An issue that needs to be addressed immediately and with as many resources as is required. Such an issue causes a full outage or makes a critical function of the product to be unavailable for everyone, without any known workaround."
Can anyone please raise the priority and severity?

ar...@gmail.com <ar...@gmail.com> #107Oct 22, 2023 11:30AM

Please fix this asap.

sk...@gmail.com <sk...@gmail.com> #108Oct 22, 2023 11:39AM

We need a fix asap Google, cmon

ao...@gmail.com <ao...@gmail.com> #109Oct 22, 2023 12:08PM

Same issue Pixel 6a, two profiles, OTA update to Android 14, primary user/profile does not have access to storage, secondary profile functions as expected.

da...@gmail.com <da...@gmail.com> #110Oct 22, 2023 12:27PM

Same issue Pixel 6 Pro, two profiles, OTA update to Android 14, 2 weeks ago. As of today primary user/profile does not have access to storage but shows 400 gb free, secondary profile functions as expected. Also getting random storage warnings, can't clear trash or take pictures

ma...@gmail.com <ma...@gmail.com> #111Oct 22, 2023 12:33PM

Same issue with Pixel 7 Pro

ju...@gmail.com <ju...@gmail.com> #112Oct 22, 2023 02:07PM

I was going to factory reset after I backed up the photos. I plugged in phone to dump the photos to my laptop, but Windows cannot see any photos on the device. I tried File Transfer mode, PTP, ... you name it. So either I lose all my photos OR I get a functioning phone.

FUN.

yv...@gmail.com <yv...@gmail.com> #113Oct 22, 2023 02:10PM

I'm so afraid of restarting my Pixel 7 Pro at this point, even though I don't have additional profiles – there's a pending update from Google Play services that requires a restart. As I mentioned before, my wife's Pixel 6 is affected by this. She can't access her main profile data due to the storage issue. She's relying on her second profile to perform basic tasks. At this point, I'm confident that the same Google employees are aware of this issue; all of them should be using these phones. Silence is the worst answer to this matter, Googlers!

gu...@gmail.com <gu...@gmail.com> #114Oct 22, 2023 02:28PM

Also impacting my Pixel 7 Pro. I have had two user profiles for several months and the phone is now stuck on the "Phone is starting..." screen a few days after upgrading to android 14, can't even get into the phone to back up all my data before proceeding with factory reset.
Disappointed to hear that an official software from a manufacturer is effectively soft-bricking its users' phones.

sr...@gmail.com <sr...@gmail.com> #115Oct 22, 2023 02:56PM

I might have lost my photos. I don't know.
I can not access storage info (from storage app) or photos.
If I lose my photos, it will be bye bye Google phone. I have used only used google phone since Google came out with their first phone.
Mine is pixel 6
Please have a fix ASAP.

su...@gmail.com <su...@gmail.com> #116Oct 22, 2023 04:31PM

My pixel 6a is completely unusable now because of this issue. If this is the engineering standards at Google, this is the last Google phone me or anyone in my extended network will buy ever again! This was supposed to be a STABLE update after months of beta testing! Pathetic engieeing and quality control processes you guys have indeed!

er...@gmail.com <er...@gmail.com> #117Oct 22, 2023 04:56PM

Same issues on my 6 pro. i cant use any apps that require storage

ja...@gmail.com <ja...@gmail.com> #118Oct 22, 2023 05:07PM

Reproduced on Pixel 6 Pro with three profiles.

an...@gmail.com <an...@gmail.com> #119Oct 22, 2023 05:19PM

Happened on pixel 6 last week. contact with support was okay, but they couldn't help. Now they send me an email and say I should do a factory reset ;(

bo...@gmail.com <bo...@gmail.com> #120Oct 22, 2023 05:30PM

I have the same issue on my Pixel 7 pro - I just want my photos back.

ma...@gmail.com <ma...@gmail.com> #121Oct 22, 2023 05:39PM

Pixel Fold with 2 profiles is stuck at "Pixel is starting..." and I can not get in. Is there any was I can get my data out over ADB or push a different build to it?

ah...@gmail.com <ah...@gmail.com> #122Oct 22, 2023 06:00PM

I always hear the kids saying to "Like, Comment, and Subscribe!", so I have "smashed" the like button (+1 vote thingy) and rang the bell icon. Here is my comment to say that my Pixel 6a with multiple profiles is stuck in "Pixel is starting..."

The last "Google" phone I had (N5X) burned me with sudden hardware failure. I've waited many years using cheap-but-okay Moto phones before getting a Pixel. I hoped it would be a fast and reliable phone for many years more than I got out of my Motos. So far the experience with the Pixel 6a is very much like it was with the Nexus 5X - very good until it was very very bad. At least I don't have to mail it away.

My Moto G Power 2020 is slow and the battery doesn't last as long as it used to and it doesn't get security updates anymore, but golly is it reliable.

I'm still holding out hope that the storage in question is just "disconnected" and not actually wiped or missing a decryption key.
My best wishes go to the Google teammates working on this. It's no fun, I'm sure.

(One thing to note for the future is that Google Photos doesn't have to back up to the same profile as the one that you're logged in to on the phone. So if you are like me with most of your primary account's storage used by Gmail and Drive files and you have under 15GB of photos, you can migrate your photos to a secondary Google account and stretch your free storage a bit.)

ma...@gmail.com <ma...@gmail.com> #123Oct 22, 2023 06:07PM

Google support, this issue been rolling for days and yet this is not being resolved. This is really frustrating for us, we cannot access our primary profile where all data in there has significant on our daily things needed to be done and part of basic daily task. Please fix this immediately. Cannot afford to wait days, months etc. Factory reset is absolutely a unacceptable resolution for this.

jo...@gmail.com <jo...@gmail.com> #124Oct 22, 2023 06:25PM

I also had to reinstall

aj...@gmail.com <aj...@gmail.com> #125Oct 22, 2023 07:43PM

This is ridiculous, Google. Just need a solution to this ASAP.

ah...@gmail.com <ah...@gmail.com> #126Oct 22, 2023 09:09PM

In case it is the only solution, how are users supposed to do a factory reset if the phone won't boot?

gi...@gmail.com <gi...@gmail.com> #127Oct 22, 2023 09:15PM

You can enter Rescue Mode and use the repair tool:

go...@gmail.com <go...@gmail.com> #128Oct 22, 2023 09:18PM

Same issue on Pixel 6 Pro - I refuse to factory reset to fix something Google broke due to lack of QA. GOOGLE, FIX THIS!!

el...@gmail.com <el...@gmail.com> #129Oct 22, 2023 10:01PM

same problem, please help ASAP.

bu...@gmail.com <bu...@gmail.com> #130Oct 22, 2023 11:50PM

fix this ALREADY!!!

This has been known for a week at least. Instead of all these Pixel 8 announcement emails you have been sending, I would much rather have received a SINGLE one
warning me about this MAJOR issue. But admitting a phone bricking bug at the time of a new model release is terribad for business, right??? Better ignore it
and not make a single comment on it.

1. I WILL NOT factory reset, because all my data is in there, with no backups.
2. YES, NO BACKUPS. WHY? Because of your ilks disgusting, evil track record of infringements on user's data privacy. Your clouds cannot be trusted with our data.
3. I would have sped up my backup schedule had I known that my phone would break barely THREE MONTHS after purchase.
4. This was Android 14 production release, not some beta testing program.
5. Why did I buy your phone, then? We are given little choice these days. Even institutions and banks expect us to have one. Thought by going straight to the source I would
at least minimize the privacy invasion and get the best support.

Also, I refuse to install any updates from a computer via adb. What if the computer is compromised and installed something else? Why should I take responsibility for that? It's unreasonable to ask users to fix a problem that you caused. Good luck fixing the phone when it won't even boot up (stuck on "Pixel is starting" for hours, and neither "Safe mode" or "Recovery mode" will make a difference) and the user refuses to install updates via adb.

LOST ACCESS TO ALL MY HUNDREDS OF CONTACTS, PICTURES, NOTES, SO MANY THINGS ...

medical surgery procedure annotations are on that device. ain't no ... factory reset when a patient dies, you ....!
if you still have a modicum of decency (which is probably asking too much from you), you will get your ... together and fix this right ... now!

mg...@gmail.com <mg...@gmail.com> #131Oct 23, 2023 02:48AM

Same issue, on a pixel 7 pro

wi...@gmail.com <wi...@gmail.com> #132Oct 23, 2023 03:46AM

same issue wth

ae...@gmail.com <ae...@gmail.com> #133Oct 23, 2023 03:55AM

Same issue. Last pixel I ever buy.

ar...@gmail.com <ar...@gmail.com> #134Oct 23, 2023 04:18AM

I have medical reports of my family in my phone.. I can not do a Factory reset.. Why the hell are you not fixing this issue yet. I am never going to buy a pixel again.. I am sure you will lose lots of pixel users if you don't fix this issue.

th...@gmail.com <th...@gmail.com> #135Oct 23, 2023 05:55AM

Same issue, had multiple profiles. Deleted the extra profiles and disabled the option, but still doesn't work.

am...@gmail.com <am...@gmail.com> #136Oct 23, 2023 06:03AM

should we wait for update or do factory reset

as...@gmail.com <as...@gmail.com> #137Oct 23, 2023 06:20AM

Any update or comment form google on this?

It was reported over a week ago and still no acknowledgement of the issue from Google. This is absurd.

They should be sued for such negligence and non existent customer support.

ma...@gmail.com <ma...@gmail.com> #138Oct 23, 2023 06:47AM

Dear Google, may I remind you of the fact that this issue is affecting VERY EXPENSIVE smartphones you sell? How is it you haven't offered a solution yet besides wiping the data? Do you even test your updates?

gi...@gmail.com <gi...@gmail.com> #139Oct 23, 2023 07:01AM

Installing the latest OTA beta via adb Rescue didn't help. I finally had to wipe the phone out :(

je...@gmail.com <je...@gmail.com> #140Oct 23, 2023 07:28AM

What happens after factory reset, and multiple profiles are installed again? Does it break again?

Without a root cause analysis, what is the guarantee that the next security update will not break the phone again?

ku...@gmail.com <ku...@gmail.com> #141Oct 23, 2023 07:37AM

Same here. "Phone is starting", can't get past that, 2FA keys on the phone.

je...@gmail.com <je...@gmail.com> #142Oct 23, 2023 08:35AM

Created a support case via this link! They called me back and crated a case.

https://support.google.com/pixelphone/?hl=sv#topic=7078250

No answer yet. I wonder why Google does not make a statement regarding this.

be...@landler.io <be...@landler.io> #143Oct 23, 2023 08:56AM

Same Issue here with Pixel 6 with 2 user accounts
No file access, no ability change settings, no app updates anymore...

I can't understand that Google is still pushing the update to these phones. By now, one could even argue for "malicious intent", since they know of the issue but don't act on it, hence knowingly keep bricking customer's phones.

sk...@gmail.com <sk...@gmail.com> #144Oct 23, 2023 10:32AM

I had to reinstall with Pixel Repair Tool, in our company we rely on multiple profiles, we need that this feature works.

sp...@gmail.com <sp...@gmail.com> #145Oct 23, 2023 10:40AM

Same issue here started today after a week on A14

19...@gmail.com <19...@gmail.com> #146Oct 23, 2023 10:46AM

Adding my name to the list of Pixel 6a owners using multiple profiles for work and had my phone encounter the catastrophic scenario of my phone not booting past the "Pixel is starting..." screen after rebooting and getting a "Factory data reset" message. This is COMPLETELY unacceptable level of quality control

sp...@gmail.com <sp...@gmail.com> #147Oct 23, 2023 10:58AM

Google support have told me engineering expect an eta resolution of 4 weeks! Unreal 4 weeks without access to internal storage!!! Do better google.

vb...@gmail.com <vb...@gmail.com> #148Oct 23, 2023 11:34AM

Same issue. Secondary user profiles can access internal storage, but not the primary user profile.

ab...@googlemail.com <ab...@googlemail.com> #149Oct 23, 2023 11:35AM

Pixel 6 here
2 profiles and no access to my data from profile 1.
Not very happy

[Deleted User] <[Deleted User]> #150Oct 23, 2023 12:15PM

Same problem here! Pixel 6

fl...@googlemail.com <fl...@googlemail.com> #151Oct 23, 2023 12:21PM

Same problem here - Pixel 6, multiple profiles. Really hope there will be a fix for this soon, as without access to data, the phone is practically unusable. Very disappointed!

ma...@gmail.com <ma...@gmail.com> #152Oct 23, 2023 01:03PM

What a blame for google! Same for my Pixel 7, data completely gone, phone stuck in the bootloop.

wj...@gmail.com <wj...@gmail.com> #153Oct 23, 2023 01:13PM

I started using the multiple users feature on my Pixel 7a two days ago with Android 14, and it just spontaneously factory reset itself in the middle of me using it. I lost weeks of data.

pa...@gmail.com <pa...@gmail.com> #154Oct 23, 2023 01:24PM

Comment has been deleted.

Message last modified on Oct 23, 2023 03:15PM

dr...@gmail.com <dr...@gmail.com> #155Oct 23, 2023 01:28PM

4 weeks After updating to android 14,my Pixel 7 pro with no reason showed me error message that my storage is corrupted and after restarting it is stuck on "pixel is starting" i have tried every possible way to retrieve my data and It was not possible. that is just a shame of google that a 4 years old problem still exists!
I have very important data and it wont be acceptable to just offer "wipe storage/hard reset" option!!!!!!!!

ru...@gmail.com <ru...@gmail.com> #156Oct 23, 2023 01:28PM

Same here..multiple profiles.

Main one has no access to storage. Weirdly it did not happen immediately after the update but 2 or 3 days later. (In case that info helps anyhow).

Please fix asap!

pa...@gmail.com <pa...@gmail.com> #157Oct 23, 2023 01:36PM

Comment has been deleted.

Message last modified on Oct 23, 2023 03:15PM

fl...@googlemail.com <fl...@googlemail.com> #158Oct 23, 2023 01:48PM

Regarding the previous comment: I can see /storage/emulated/0 in the Total Commander app, and it appears as empty.

This should definitely be P1!

je...@gmail.com <je...@gmail.com> #159Oct 23, 2023 01:48PM

Reading through the posts, it seems some folks updated to android 14 and was good for a few days, and then something happened. This was my experience as well . It happened to me after I updated some apps from Google play.

Is it possible it is android 14 with multiple profiles, triggered by an updated app?!

ri...@gmail.com <ri...@gmail.com> #160Oct 23, 2023 01:58PM

This is the totally unacceptable..lost tons of Data.

pa...@gmail.com <pa...@gmail.com> #161Oct 23, 2023 03:07PM

Same problem here. This is so annoying. I'm going back to Samsung next time

kh...@gmail.com <kh...@gmail.com> #162Oct 23, 2023 03:10PM

Someone mentioned "Looks like. Symlink form /storage/self/primary to /storage/emulated/0 is missing." If so, is there a way to make ADB force link on boot up?

Tried viewing the drive in Linux could not mount. S

kh...@gmail.com <kh...@gmail.com> #163Oct 23, 2023 03:11PM

Firstly my experience. Posted freezing issue about a week ago when app switching. Had recently force updated to Android 14 to stop the nagware. Rare mistake on my part, as normally check first before updating. Freezing continued for about a week until installed a new playstore app and it reported cannot access SD card. Prior actions included: 3 profiles. Multiple successive switching between profiles, and may have rebooted from non primary profile.

Searched Instagram and see no mention of the bug. Hardly anything on YouTube also. So outside of the issue tracker and a few tech news headlines, not much awareness. Google doesn't care as it doesn't impact their image and many others will upgrade. So please get the word out.

Already said would be happy to pay into a GoFundme for a Dev to fix this. Think it'd be worth it as Google isn't giving this priority.

Any lawyers out there please chime in with any thoughts on compensation. It's horrendous to think that some people have not only been inconvenienced, but been financially impacted by this.

This isn't restricted to Pixel 6. Reported on other models.

jb...@gmail.com <jb...@gmail.com> #164Oct 23, 2023 03:12PM

Add me to this list of victims fallen ill to poor code quality control. Pixel 7 pro, updated to android 14 a few days prior, multiple profiles. Did you guys add an extra -R to a chmod command? No luck accessing any user storage via ADB while phone is in a failed state so any user data not backed up was lost. Factory reset from recovery was the only path to a working unit.

And no, I wont buy a new unit like support is suggesting!

ni...@gmail.com <ni...@gmail.com> #165Oct 23, 2023 04:06PM

I am able to use my primary profile (with the storage issue of course). Any ideas on what I can do while it is getting booted to prevent/reduce permanent loss of data to reduce the damage before it becomes a brick?

yv...@gmail.com <yv...@gmail.com> #166Oct 23, 2023 04:14PM

I am able to use my primary profile (with the storage issue of course). Any ideas on what I can do while it is getting booted to prevent/reduce permanent loss of data to reduce the damage before it becomes a brick?

In my opinion, the most frustrating and infuriating aspect is the lack of official guidance from Google on this matter. I believe our best course of action, given the circumstances, is to minimize interactions with the main profile. If you need to use it, consider transferring your workload to a secondary profile, which "appears" to be unaffected by this issue.

ho...@gmail.com <ho...@gmail.com> #167Oct 23, 2023 05:40PM

Yea factory reset no big deal but communication from Google would be nice.

tr...@gmail.com <tr...@gmail.com> #168Oct 23, 2023 06:00PM

Similar issue. Pixel 6 XLE. 3 profiles on phone.
On my primary profile I am unable to use camera. Files app shows 0 bytes. I am also unable to connect phone to my laptop for File transfer. All of these were possible before Android 14 upgrade on October 18th 2023.
I also had Netflix video downloaded for offline viewing and it now says external storage not found with error (OF.NA.5).

pr...@googlemail.com <pr...@googlemail.com> #169Oct 23, 2023 06:12PM

Ridiculous, Google.

se...@gmail.com <se...@gmail.com> #170Oct 23, 2023 06:56PM

i just had it happen to me as well 6A latest non beta update had two profiles

se...@gmail.com <se...@gmail.com> #171Oct 23, 2023 06:59PM

also i might add lost my pictures then rebooted the 6a it was them it popped and error and started to tell me something about formatting now my phone sticks on pixel is starting and i cant get anywhere.

ms...@gmail.com <ms...@gmail.com> #172Oct 23, 2023 07:21PM

How many reports and comments does it take to have the priority and severity of this move up??

I'm baffled that this continues to be ignored

ma...@gmail.com <ma...@gmail.com> #173Oct 23, 2023 07:25PM

On Mon, Oct 23, 2023 at 3:22 PM <buganizer-system@google.com> wrote:

https://www.gizchina.com/2023/10/18/google-pixel-6-has-a-storage-space-issues-after-android-14-update/

te...@gmail.com <te...@gmail.com> #174Oct 23, 2023 07:26PM

Same issue. Update should have been halted. Factory reset seems like an extreme and impractical COA.

gu...@email.cz <gu...@email.cz> #175Oct 23, 2023 07:37PM

Does root help?
To mount partition manually?

na...@gmail.com <na...@gmail.com> #176Oct 23, 2023 07:55PM

Same issue after update Android 14 on my pixel 6A Help !!!!

na...@gmail.com <na...@gmail.com> #177Oct 23, 2023 07:57PM

yv...@gmail.com <yv...@gmail.com> #178Oct 23, 2023 07:58PM

Hey people, please remember to up vote this issue.

na...@gmail.com <na...@gmail.com> #179Oct 23, 2023 08:01PM

https://9to5google.com/2023/10/17/android-14-pixel-6-storage-problems/#:~:text=Following%20the%20installation%20of%20Android,seem%20to%20work%20as%20expected.

https://www.techradar.com/phones/google-pixel-phones/some-pixel-6-owners-are-having-problems-after-the-android-14-update

https://www.zdnet.com/article/android-14-has-reportedly-made-some-pixel-devices-unusable/

https://mobilesyrup.com/2023/10/17/android-14-pixel-6-storage-issue-profiles/

https://www.androidpolice.com/android-14-locking-some-pixel-6-users-phones-storage/

je...@gmail.com <je...@gmail.com> #180Oct 23, 2023 08:07PM

https://x.com/Jeoff_rey/status/1716308345861341659?s=20

Maybe we could get some traction here as well to get googles attention

fr...@gmail.com <fr...@gmail.com> #181Oct 23, 2023 08:26PM

Anyone knows how to get news sites/tech sites’ attention to report on this, since this is also affecting Pixel 7 users. So potentially thousands now have bricked pixel phones.

wj...@gmail.com <wj...@gmail.com> #182Oct 23, 2023 08:35PM

https://news.ycombinator.com/item?id=37985456

ni...@gmail.com <ni...@gmail.com> #183Oct 23, 2023 09:06PM

My Pixel 6 Pro is having the same issue. I have multiple user profiles. Only the main profile can't access storage.

ra...@gmail.com <ra...@gmail.com> #184Oct 23, 2023 09:08PM

It's not normal we loste ore important data
And can't use the phone
All crashed

We need answer

le...@gmail.com <le...@gmail.com> #185Oct 23, 2023 11:40PM

Can someone from Google at least let us know what's going on?

ja...@gmail.com <ja...@gmail.com> #186Oct 23, 2023 11:42PM

Another voice in the crowd here.
Updated last week, restarted phone last night, since then no access to internal storage on primary profile.

After some investigating I find this is a common issue with Pixel 6 phones since A14 yet Google aren't even acknowledging it's a thing??

re...@gmail.com <re...@gmail.com> #187Oct 24, 2023 12:01AM

This is so frustrating. I hope Google can send a new update to resolve this. I can't factory reset my phone, there are so many important files that I can't afford to lose

Message last modified on Oct 24, 2023 12:02AM

ga...@gmail.com <ga...@gmail.com> #188Oct 24, 2023 01:31AM

Pixel 7, multiple profiles. App overview button stopped working, reset >> corrupted storage >> hard reset in safe mode >> "Pixel is starting" endlessly. Google, wtf. Factory resetting cuz I can't wait for Google to handle this.

jo...@gmail.com <jo...@gmail.com> #189Oct 24, 2023 01:41AM

Same issue here

ku...@gmail.com <ku...@gmail.com> #190Oct 24, 2023 01:43AM

Cmon how is this not P1? It's a big that KILLS the device.

https://support.google.com/pixelphone/thread/240258684?hl=en&sjid=17878415832883754172-AP

fr...@gmail.com <fr...@gmail.com> #191Oct 24, 2023 03:21AM

Same issue here... Pixel 6 on the latest Android 14 system (UP1A.231005.007) with multiple profiles enabled. Pixel is now dead to me, both the phone and the brand...

lo...@gmail.com <lo...@gmail.com> #192Oct 24, 2023 03:46AM

Same issue. Phone stuck at "Pixel is starting". Cannot use Authentication app, thus locked out of work. Not to mention hundreds of pictures/videos. Please fix!

ms...@gmail.com <ms...@gmail.com> #193Oct 24, 2023 04:33AM

I have the same problem:(

sc...@gmail.com <sc...@gmail.com> #194Oct 24, 2023 06:52AM

Comment has been deleted.

Message last modified on Oct 24, 2023 06:53AM

fl...@gmail.com <fl...@gmail.com> #195Oct 24, 2023 07:55AM

affected :( can't even boot

bi...@gmail.com <bi...@gmail.com> #196Oct 24, 2023 08:50AM

Same issue here. I can't boot (even in safe mode) !

bi...@gmail.com <bi...@gmail.com> #197Oct 24, 2023 08:52AM

This issue should be a P1.

ge...@gmail.com <ge...@gmail.com> #198Oct 24, 2023 09:11AM

Same issue here. Cannot boot, potentially lost a lot of personal data.

mo...@gmail.com <mo...@gmail.com> #199Oct 24, 2023 09:16AM

I spoke with phone support this morning. No immediate fix, but they were at least aware of this issue when I provided the details. I was asked to send a bug report and was told someone would provide an update within 24 hours.

sa...@googlemail.com <sa...@googlemail.com> #200Oct 24, 2023 09:25AM

Same problem here, pixel 6pro

sk...@gmail.com <sk...@gmail.com> #201Oct 24, 2023 09:41AM

We want an answer

ca...@gmail.com <ca...@gmail.com> #202Oct 24, 2023 09:51AM

Comment has been deleted.

Message last modified on Oct 24, 2023 10:56AM

da...@gmail.com <da...@gmail.com> #203Oct 24, 2023 09:53AM

I'm amazed they haven't stopped the distribution of the new version until it's fixed: the number of "+1" in this issue is growing very quickly and it's just a very tiny sample of the impacted people

du...@gmail.com <du...@gmail.com> #204Oct 24, 2023 10:21AM

literally stuck booting at "phone is starting" for me as well, completely unacceptable this update is still even available

ca...@gmail.com <ca...@gmail.com> #205Oct 24, 2023 11:04AM

I'm also having this problem with my Google Pixel 6 bought 6 months ago, I had two profiles one personal and the other professional... Now I can lose all my personal photos that are really valuable family memories because of this Android 14 update... Please Google, give us a solution because this is really unbelievable, lose all the information because of a system update... Amazon as a retailer is not giving me any solution further than a refund and Google as a producer is not solving anything with the upgrade problems...

kh...@gmail.com <kh...@gmail.com> #206Oct 24, 2023 11:59AM

Its important that people report their issue here and on the Reddit thread, but we also have to hassle the tech influencers and trad' media tech correspondents. BBC, CNBC, NBC, CNN, ABC, CH4 etc. MKBHD, Flossy Carter, Whose the Boss, Ur Average Consumer, Dave 2D, Juan Bagnell, Steve Litchfueld, XDA, GSMArena etc.

de...@gmail.com <de...@gmail.com> #207Oct 24, 2023 12:32PM

Pixel 6 - useless now that I cant access my files and many apps dont work the way I expect them to.

es...@gmail.com <es...@gmail.com> #208Oct 24, 2023 12:38PM

Me and my wife have the same issue. Is Google planning on fixing this or is Google going to play the silence card hoping that it goes away?

We need decisive actions, from the company, and a plan to fix this.

There's too many people with the error for Google to not have an official response and a timeline to fix

la...@gmail.com <la...@gmail.com> #209Oct 24, 2023 12:42PM

Same issue here. Whilst my photos are backed up, I do not want to factor reset because it's going to take me days to get everything back to where it was.

ch...@gmail.com <ch...@gmail.com> #210Oct 24, 2023 12:47PM

We want a serious answer....
not something like this:
restart your smartphone.........
install updates........
factory setting.......

sk...@gmail.com <sk...@gmail.com> #211Oct 24, 2023 12:47PM

Can someone link the reddit thread?

to...@gmail.com <to...@gmail.com> #212Oct 24, 2023 12:52PM

https://www.reddit.com/r/GooglePixel/comments/173011j/android_14_upate_kills_pixel_6_pro_with_storage/?sort=new

ed...@gmail.com <ed...@gmail.com> #213Oct 24, 2023 01:21PM

Is this bug even fixable? If the storage is not accessible, how can they push updates? I can't even install or update apps

sz...@googlemail.com <sz...@googlemail.com> #214Oct 24, 2023 01:27PM

Got to be somehow, USB Flash maybe?
I'm guessing if anyone has a Terminal Emulator installed already before the update, You possibly manually mount the partition to retrieve data? but i'm not sure.

I've noticed mine is showing a large amount of data in "System" so i'm guessing the data has been mounted in the wrong place.
It's also possible they could use that system reserved partition for an update.

ra...@gmail.com <ra...@gmail.com> #215Oct 24, 2023 01:37PM

Same issue u guys need to fix it or give us new phone

da...@gmail.com <da...@gmail.com> #216Oct 24, 2023 01:56PM

I did a full factory reset on my Pixel 6 Pro and restored all my stuff from backup. I kept my work profile off. So far phone is stable. No issues with Launcher, the navigation buttons do not have any lag. Still on Android 14

ge...@gmail.com <ge...@gmail.com> #217Oct 24, 2023 02:02PM

It's not only a problem of Pixel 6, my P7 Pro is affected as well.

js...@gmail.com <js...@gmail.com> #218Oct 24, 2023 02:08PM

How come we need to beg G for a solution?
Where's your pride Google?

je...@gmail.com <je...@gmail.com> #219Oct 24, 2023 04:17PM

Found this (another blog post):

https://www.msn.com/en-us/news/technology/android-14-is-a-disaster-for-some-pixel-6-owners-read-before-updating/ar-AA1ipUrt

da...@gmail.com <da...@gmail.com> #220Oct 24, 2023 04:39PM

Pixel 6, updated to Android 14 a couple days ago and it just happened to me. I swear to god if this doesn't get fixed I'm switching to iPhone

ku...@gmail.com <ku...@gmail.com> #221Oct 24, 2023 04:41PM

This needs to be escalated to highest level, yet nothing seems to be happening. Why the silence Google??

je...@gmail.com <je...@gmail.com> #222Oct 24, 2023 04:53PM

Sorry for the blurry pictures but I am not able to take a screenshot in the phone. So here is some phone on phone action.
I guess that everyone is experience this. I don't want to reboot again to get a full software bricked phone!

There must be a way to reproduce this issue and troubleshoot. I hope that this is only a mount issue and not deleted data issue.

Is there a way to access the data without a working OS. The pin code is used for encryption of the data?

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je...@gmail.com <je...@gmail.com> #223Oct 24, 2023 05:28PM

Hello Google Dev,

Is there any way this issue can be assigned at least?

There are so many people here whom I am sure are very willing to help provide debug information. We just need someone to guide us through the next steps.

Thanks,

se...@googlemail.com <se...@googlemail.com> #224Oct 24, 2023 06:10PM

This is completely unacceptable. I can't access my files, can't update apps (including my banking apps), can't view photos from WhatsApp, can't take photos, can't scan QR codes - all because my storage cannot be accessed. I'll have to reset this phone and reinstall all apps/login again which is such a waste of time. Luckily I've backed up all my photos via Microsoft.

Absolutely shocked that Google has marked this as P2 and not even assigned it despite it being a reported issue for two weeks.

This will be my last ever Google phone.

je...@gmail.com <je...@gmail.com> #225Oct 24, 2023 06:16PM

https://support.google.com/pixelphone/thread/239104039?hl=en&msgid=240577327

Sharing google's official response to my support ticket

ca...@gmail.com <ca...@gmail.com> #226Oct 24, 2023 06:38PM

I am experiencing the same issue, I am a Pixel 6A user with 2 profiles. I went ahead an deleted one, it started acting glitchy. Still no solution.

lo...@gmail.com <lo...@gmail.com> #227Oct 24, 2023 06:54PM

Same issue, with Pixel 7... Google should warn users, all my files are lost....

sa...@gmail.com <sa...@gmail.com> #228Oct 24, 2023 07:00PM

more than one hour with google support, they to conclude that they do not know recognize the problem exist and close the conversation because the do not know mi IMEI (IMEI which is correctly recognized by differents online tools)
does google think we are stupid ?

sp...@gmail.com <sp...@gmail.com> #229Oct 24, 2023 07:06PM

This is ridiculous now 1 week with no access to my data I can't hard reset because I'm not at home and I need acces to my banking... To be a week later with no so much as an acknowledgement just puts me off buying another Google phone again. Completely unacceptable that this was missed during QC, Beta and UAT!!

ir...@gmail.com <ir...@gmail.com> #230Oct 24, 2023 08:01PM

Same issues with 6A. Do something....

va...@gmail.com <va...@gmail.com> #231Oct 24, 2023 08:23PM

Same issue since an hour ago on a Pixel 6 that had 2 profiles. Deleting the second profile didn't help, nor emptying cache for the Pixel launcher or restarting the phone.

an...@gmail.com <an...@gmail.com> #232Oct 24, 2023 08:42PM

Same issue. I have a pixel 6 pro. Cannot factory reset either as I have too much important date. Very difficult to use the phone in this state!!!

sh...@gmail.com <sh...@gmail.com> #233Oct 24, 2023 08:48PM

Any fixes on this one? My phone has too much usefull data that I couldn't factory reset. Can I anyways swich back to Android 13 and would that solve the issue? I am not that tech savvy and don't know if one can even go back to previous Android version. I just hope doing that doesn't mess the problem even more.

mo...@gmail.com <mo...@gmail.com> #234Oct 24, 2023 09:12PM

It would be helpful if someone from Google could at least respond here to let us know if temporary workarounds like using the second profile or adding a new profile with the same account as the primary profile would jeopardize future recovery of the missing primary profile storage partition or not. We need a way to use our phones while we await (hopefully) a fix to restore the missing storage partition on the primary profile.

su...@gmail.com <su...@gmail.com> #235Oct 24, 2023 10:10PM

Same issue for me. Additional profiles on phone, can no longer use the primary profile.
How this can still only be a P2, and with no official statement from Google is both inexplicable and irresponsible.

ra...@gmail.com <ra...@gmail.com> #236Oct 24, 2023 10:36PM

Absolutely unreasonable The problem is more than 10 days and there is no official response from Google This is disrespect for us and lack of responsibility. I feel very upset and I am seriously thinking about changing this damned phone in the future

jd...@gmail.com <jd...@gmail.com> #237Oct 24, 2023 10:39PM

Comment has been deleted.

Message last modified on Oct 25, 2023 12:50AM

vi...@googlemail.com <vi...@googlemail.com> #238Oct 24, 2023 10:46PM

same issue

ji...@gmail.com <ji...@gmail.com> #239Oct 24, 2023 11:07PM

I Have thé same issue no memory..

os...@gmail.com <os...@gmail.com> #240Oct 24, 2023 11:08PM

Just saw an article that A14 roms are being released soon. Will this be affecting other devices outside the pixel line?

an...@gmail.com <an...@gmail.com> #241Oct 24, 2023 11:15PM

My 6A developed this issue today after updating to Android 14 the day it was released. So I expect many more people with multiple profiles will start to have this happen as time goes on. Unacceptable that Google is ignoring it for this long.

ra...@gmail.com <ra...@gmail.com> #242Oct 24, 2023 11:47PM

Hey Google at least new update to solve that big problem or go back down Grad

xt...@gmail.com <xt...@gmail.com> #243Oct 25, 2023 02:50AM

Comment has been deleted.

Message last modified on Oct 25, 2023 02:50AM

po...@gmail.com <po...@gmail.com> #244Oct 25, 2023 02:50AM

My phone just got this bug today. Everything is broken!!!

bi...@gmail.com <bi...@gmail.com> #245Oct 25, 2023 04:09AM

Looking at Google's lack of any sense of urgency on this, I think I will avoid the update until I see movement on this ticket. Bricking or near bricking of people's phones should be sev 1. This is ridiculous. The only solution is don't upgrade.

ga...@gmail.com <ga...@gmail.com> #246Oct 25, 2023 04:15AM

Same issue, on the line with support, tried Safe mode, same thing.... @#$#$@%$#@#$@^

The guys is telling me the only solution at the moment is to do a factory reset.... :-(

co...@gmail.com <co...@gmail.com> #247Oct 25, 2023 04:29AM

Same issues as reported by others. "Out of space' (no, only 38% used), apps crashing, can install or update anytime. WTF!?

ga...@gmail.com <ga...@gmail.com> #248Oct 25, 2023 04:47AM

My Pixel 7 Pro keeps booting into "phone is starting..." and after an hour nothing... tried safe mode, nothing...

The Google support guy gave me some interesting information, it didn't work for me but who knows, maybe it works for for someone else: Apparently the pixel phones have a Restart Counter, when the phone is restarted 7 times consecutively it automatically switches the boot image... so, restart the phone, wait until the power button menu works and restart again, 7 times...

vd...@gmail.com <vd...@gmail.com> #249Oct 25, 2023 04:48AM

Suddenly cannot access internal storage on main profile

ge...@gmail.com <ge...@gmail.com> #250Oct 25, 2023 06:23AM

Google wants me to go for a warranty case with some retailer that I bought it from last year in another country, what a joke.

bo...@gmail.com <bo...@gmail.com> #251Oct 25, 2023 06:31AM

I'm using only one profile on my phone, but I'm having issues, as well:
Apps have read-only access to /storage/emulated/0/Android/data folder since upgrading to Android 14.
Maybe other users are also affected, but haven't noticed yet? 🤔

For me, Gmail still works, but downloading attachments does not, for example. Ringtones on my device still work, but switching to another tone (which has never been downloaded to the device) is not possible. Also DriveSync app stopped working and reports the missing write permissions for internal storage. 😞

Google, this should be a P1 issue. 😠

ra...@gmail.com <ra...@gmail.com> #252Oct 25, 2023 06:51AM

Gooooogggllleeeeee ????? WTF

to...@wfg-gmbh.net <to...@wfg-gmbh.net> #253Oct 25, 2023 07:13AM

If this is the way to do business. Google is no partner for us longer

jo...@gmail.com <jo...@gmail.com> #254Oct 25, 2023 08:00AM

Pixel 7, multiple profiles, just bricked this morning .. Is there any solution or is factory reset all we have?

Fi...@ilux.co.uk <Fi...@ilux.co.uk> #255Oct 25, 2023 08:22AM

Comment has been deleted.

Message last modified on Oct 25, 2023 08:22AM

ch...@gmail.com <ch...@gmail.com> #256Oct 25, 2023 08:25AM

I have just get into the exact same issue this morning. It's a Google Pixel 6a with a secondary account.

I just do not have access to all files in primary account and can not install/update any app. It essentially brick the whole phone (while still can using app without using any storage at all).

One fun thing I find is that while file explorer of secondary account shows ~7Gb left and seem function normally, primary account shows ~2Gb left and is completely locked up.

My phone contains all important information. Maybe time to buy a non Google phone now?

sa...@gmail.com <sa...@gmail.com> #257Oct 25, 2023 08:27AM

There is an update but sadly not very helpful.

https://support.google.com/pixelphone/thread/239104039?hl=en&msgid=240719775

I would request everyone to reply to official pixel and google tweets with links to this bug tracker and

https://support.google.com/pixelphone/thread/239104039?hl=en . Email your favourite youtubers.

This level of taken for grantedness for customers is unacceptable.

We spend our hard earned money for a peaceful and good experience. If I wanted headaches, I would have gone with chinese phone.

du...@gmail.com <du...@gmail.com> #258Oct 25, 2023 08:30AM

Having been nearly two weeks with still not even an acknowledgement from Google, is it safe to assume that they will not be acknowledging this and any hope of them doing anything about it is gone? Or is there any reason to hold out hope they might actually fix it? If they're even going to fix it how will they do so? It's not like we'll be able to run an OTA update with no storage access, I can't connect to the phone via fastboot or ADB in recovery/rescue mode, hell the local terminal emulator on my phone won't even open a session. I'm embarressed that I recommended Pixel phones to so many friends and family when this is the level of testing/support they give with their updates.

ke...@gmail.com <ke...@gmail.com> #259Oct 25, 2023 08:40AM

Check out the support page

https://support.google.com/pixelphone/thread/239104039/can-no-longer-access-files-after-upgrade-to-android-14

"The team is working on how to fix this issue and until then users can reach out to 1:1 support for real time assistance."

So they are at least acknowledge the issue and trying to find the way to fix it.

l....@gmail.com <l....@gmail.com> #260Oct 25, 2023 08:50AM

I feel like Google is going to just push this fix into the November update which I feel isn't good enough

de...@gmail.com <de...@gmail.com> #261Oct 25, 2023 09:03AM

Pixel 6 pro. Same issue

jc...@gmail.com <jc...@gmail.com> #262Oct 25, 2023 09:30AM

Having the same issue. This is a P1 issue and can't work with Pixel 6 anymore.

al...@gmail.com <al...@gmail.com> #263Oct 25, 2023 09:57AM

Same here. Pixel 7 pro. Stuck in "Pixel is starting..." after restarting phone due to performance issues while using multiple profiles. I don't want to do factory reset.

ba...@gmail.com <ba...@gmail.com> #264Oct 25, 2023 11:46AM

Same issue on Pixel 7, I had to do a factory reset to get a working system :( Lost all data in process, fk.

3l...@gmail.com <3l...@gmail.com> #265Oct 25, 2023 12:13PM

Same here. Pixel 7A + Multiple profiles.
Status "Pixel is starting..."

ch...@hcs.us.com <ch...@hcs.us.com> #266Oct 25, 2023 12:38PM

This killed my phone. First symptom is the camera wont work. Then the files app says it can't delete files. Then the Space Usages in system settings crashes.

For me I think the triggering event was trying to download a second language in live-caption in one of the secondary profiles. After that, it was borked.

fo...@gmail.com <fo...@gmail.com> #267Oct 25, 2023 01:09PM

Upgraded to Android 14 on week ago. No problems until yesterday.
Yesterday night after a reboot I can't access storage.

al...@gmail.com <al...@gmail.com> #268Oct 25, 2023 01:28PM

Same issue on my pixel 6. Everything was working fine for a few days after the android 14 update and then suddenly yesterday I cannot see any of my files/take photos/ look at old photos anymore. I am not going to do a factory reset because I have too many important photos on my phone.

Google please resolve this bug ASAP! Many users are waiting

se...@gmail.com <se...@gmail.com> #269Oct 25, 2023 02:48PM

got this response my ticket was escalated after posting on twitter/x this is disheartening..

Capture.JPG

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https://support.google.com/pixelphone/thread/239104039?hl=en&msgid=240719775

Sa...@gmx.de <Sa...@gmx.de> #270Oct 25, 2023 02:50PM

The same issue with my Pixel 7 Pro with 2 profiles.

ab...@googlemail.com <ab...@googlemail.com> #271Oct 25, 2023 02:56PM

frustrating?? Hah that's faaaar beyond

ta...@gmail.com <ta...@gmail.com> #272Oct 25, 2023 03:06PM

Why is the priority of this still P2 ??

fr...@gmail.com <fr...@gmail.com> #273Oct 25, 2023 03:37PM

same for my pixel 6 pro

mi...@gmail.com <mi...@gmail.com> #274Oct 25, 2023 04:05PM

Same issue on Pixel 6, please fix!!!

se...@gmail.com <se...@gmail.com> #275Oct 25, 2023 04:11PM

i also get a response when i link them here

"Thanks for contacting Google support.

I can certainly understand your point here. However, I wouldn’t be able to comment on any information shared on third party websites and Google Forums.

You can contact us anytime you need help. We'll be happy to help you.

Have a nice day."

ma...@gmail.com <ma...@gmail.com> #276Oct 25, 2023 04:23PM

Same issue on Pixel 6 Pro. Please address ASAP

ch...@gmail.com <ch...@gmail.com> #277Oct 25, 2023 04:42PM

Same issues pixel 7 pro ...multiple profiles just randomly rebooted and stuck on pixel starting. Months of priceless memories and work documents can't be accessed.

mi...@gmail.com <mi...@gmail.com> #278Oct 25, 2023 04:55PM

Google has probably reached the lowest point in its technological history. A bad reputation that will push many users who have spent a lot of money on Pixels to leave Google and return to the safer arms of Samsung. I am stunned not only by the bug, but by the absence of an official and public apology from Google to all customers and not having made this transparent and honest communication is taking the company itself out of the concept of the digital community it would like to create (discount codes are an aspirin for a seriously ill person to compare the loss of the relationship of trust with customers). And don't expect help from influencers and YouTubers, many of whom review for a fee. The even more serious issue is represented by the fact that after ten days no official date was communicated by the company for the resolution of the bug (the problem had to be addressed and made public immediately and urgently resolved after a few hours). Pixels have become a expensive roulette. Unfortunately, I'll come down here

Message last modified on Oct 25, 2023 04:56PM

db...@googlemail.com <db...@googlemail.com> #279Oct 25, 2023 06:11PM

Same issue here: Pixel 6 - no access to my data, camera does not work - my last Pixel phone, for sure!

rh...@gmail.com <rh...@gmail.com> #280Oct 25, 2023 06:12PM

This is the first time I've ever considered switching to iPhone. I'm going to give one a test drive since I need a new phone anyway now.

gi...@googlemail.com <gi...@googlemail.com> #281Oct 25, 2023 06:15PM

Same Problem with Pixel 6

sa...@gmail.com <sa...@gmail.com> #282Oct 25, 2023 06:39PM

Same problem happened to my Pixel 6 Pro yesterday. Understandable that bugs happen, but they need to be acknowledged and fixed as soon as they are brought to the attention!!!

mi...@gmail.com <mi...@gmail.com> #283Oct 25, 2023 06:51PM

Having the same issue on my Pixel 6 after update

yv...@gmail.com <yv...@gmail.com> #284Oct 25, 2023 07:40PM

For those affected by this, please use the following template and post it on social media, tagging both Google and the Pixel accounts. As others have mentioned, you can also reply to posts made by Google's official accounts. Tweak the template as needed:

@google please! Fix the Android 14 bug that's kidnapping our data! How are you supposed to offer seven years of updates if you're turning these phones into bricks!? This is affecting Pixel 6, 7, and likely 8! 😡 https://issuetracker.google.com/issues/305766503

#PixelGate #Android14 #Ransomware

lo...@gmail.com <lo...@gmail.com> #285Oct 26, 2023 12:33AM

same and this is unacceptable

aa...@gmail.com <aa...@gmail.com> #286Oct 26, 2023 01:41AM

Latest update on this issue from a Pixel Forum:

co...@andrewjuneau.com <co...@andrewjuneau.com> #287Oct 26, 2023 04:26AM

Same issue and very much in need of a fix.

ju...@gmail.com <ju...@gmail.com> #288Oct 26, 2023 06:37AM

Same issue over here. I need the phone for working matters and it cannot even start. Need to fix it.

na...@gmail.com <na...@gmail.com> #289Oct 26, 2023 06:44AM

One more happy client here...

mi...@gmail.com <mi...@gmail.com> #290Oct 26, 2023 06:54AM

After several days spent chatting and emailing with Pixel hardware support (first US, then Europe - apparently that's different and they only realized it after 5 days of communication and flipped me off to the same URL where I started in the first place), sending various bug reports, etc. I basically got 3 options from them:
A) factory reset
B) device exchange (so basically the same from a data preserving point of view)
C) wait until an update comes (but without being able to tell me the date or even if this issue will be fixed there)
As an apology I got a voucher for GBP 25... YAY! As if I wanted to buy something from them with this horrendous quality control and support... I'm sorry for the people who work at the support centre having to listen to frustrated customers and not being able to do anything

du...@gmail.com <du...@gmail.com> #291Oct 26, 2023 08:19AM

I've found a small workaround for installing apps to the primary profile for what it's worth.

If you install the app to a secondary profile, then attempt to install it to the primary profile the app will then install.

ge...@gmail.com <ge...@gmail.com> #292Oct 26, 2023 08:21AM

From the "hey buy a pixel and you can enjoy all the new updates and cool features first!", to "hey we do some bug testing with you, potentially bricking your device".

ra...@gmail.com <ra...@gmail.com> #293Oct 26, 2023 08:27AM

Still no official answer from Google !!!!
I have an important data for urgent matters

jo...@gmail.com <jo...@gmail.com> #294Oct 26, 2023 10:23AM

Confirming that #291 method of "install the app you want to install/update" in your second profile is a way to permit an app install in the main profile. Obviously far from an ideal workaround, but it does work, so if you need an app, try that. I was able to uninstall a "stuck" app, then install it on my work profile, then re-install it on my main one.

lu...@gmail.com <lu...@gmail.com> #295Oct 26, 2023 10:27AM

Adding me to the list of unhappy customers! Pixel 7: soft-bricked (starting starting) since today. No way to backup my photos. Shame.

ku...@gmail.com <ku...@gmail.com> #296Oct 26, 2023 11:48AM

Hey #292 right on point, the whole buy Pixel to be the FIRST to receive update is super SCARY now. There was a time when I used to wait couple of months before updating my Android and Windows devices so that all these killer bugs are ironed out. Lately the faith in Pixel lineup made me hit that UPDATE button immediately. That mistake cost me a lot. After this mess up I will NEVER ever recommend anyone to buy a Pixel for the SOFTWARE experience. Clearly Google has low quality engineers working on this latest build of Android OS. There is no visible major innovation in last couple of OS releases, the least they had to do was not to mess up existing OS this bad. In any case, Google OWN YOUR MISTAKE, release an official statement with an apology, provide timelines for the fix, release a warning for God's sake so victim count stops here and now.

My Pixel is still in warranty, if that even matters to you.

du...@gmail.com <du...@gmail.com> #297Oct 26, 2023 11:56AM

Perhaps Google can use #291 to deliver an OTA fix since system updates aren't going to work

do...@gmail.com <do...@gmail.com> #298Oct 26, 2023 01:40PM

Add me to the list of those affected. Come on google, do something.

mi...@gmail.com <mi...@gmail.com> #299Oct 26, 2023 01:53PM

RIP my pixel 7 pro.

no...@gmail.com <no...@gmail.com> #300Oct 26, 2023 02:15PM

Add me to the list as well. Pixel 7 pro was found at "Pixel is starting" screen in the middle of the night. Thought it would just be a normal restart so imagine my surprise when I woke up an hour after my alarms were to have gone off to find it still at the same screen.

fa...@gmail.com <fa...@gmail.com> #301Oct 26, 2023 03:32PM

Comment has been deleted.

Message last modified on Oct 26, 2023 03:34PM

fa...@gmail.com <fa...@gmail.com> #302Oct 26, 2023 03:34PM

+490 Pixel users having the same issue, we can't acces our storage anymore, and Google does not want to acknowledge the problem, maybe the best way is going to the court, all my data is gone, and my phone now is useless i can't even use the camera !!!!!

qx...@gmail.com <qx...@gmail.com> #303Oct 26, 2023 03:53PM

Comment has been deleted.

Message last modified on Oct 26, 2023 03:53PM

ke...@gmail.com <ke...@gmail.com> #304Oct 26, 2023 03:54PM

I finally took a risk to move from Samsung to Google Pixel 7 and this what Google has done to me! Looking forward to a proper fix soon else Google Pixel will go on the "no buy" list.

ch...@chrispalmer.info <ch...@chrispalmer.info> #305Oct 26, 2023 04:26PM

My Pixel 6 Pro crashed in the middle of the night. When plugged in, device powered back on and access to storage was nuked.

Not impressed. Was already on the fence about buying a Pixel 8. That ship has sailed I'll never buy a Pixel again.

I totally understand that software bugs happen, and can rarely be fully squashed before going to production. The lack of response from Google is a choice however.

ma...@gmail.com <ma...@gmail.com> #306Oct 26, 2023 04:32PM

Add me to the list of affected users. I can't even access my files via PC to backup them manually so I have to wait for a fix with a useless phone. Factory reset is not an option for me.
I contatcted google support today but they only told me "we are working on a fix". I don't find the right words to say how disappointed I am.

ch...@chrispalmer.info <ch...@chrispalmer.info> #307Oct 26, 2023 04:36PM

Interestingly, EX File Explorer throws an error saying that "SD Card is formatted as Internal Storage" when launched on my primary profile, but behaves normally when accessing it via my secondary profile. Not sure if that's useful for helping us chase down what's going on, but I thought it was interesting.

ma...@gmail.com <ma...@gmail.com> #308Oct 26, 2023 06:46PM

Mi Pixel 6 has the same issue. I can do anything from the second profile but the first profile has storage issues.

le...@gmail.com <le...@gmail.com> #309Oct 26, 2023 06:49PM

Same issue with my pixel 6a. Stuck at pixel is starting

co...@gmail.com <co...@gmail.com> #310Oct 26, 2023 07:28PM

Weeks after updating Pixel 7 Pro to android 14, multi-profile user cannot get father than "Pixel is Starting" screen. Been a pixel user since the Pixel 3, disappointed to be seriously considering leaving.

du...@cadet.ws <du...@cadet.ws> #311Oct 26, 2023 07:36PM

Neither of the configured profiles have access to the storage, so no option to backup my Pixel 6 pro.
From some comments and articles read, factory reset is not an option. It does not resolve the issue.
What is Google doing about this issue. Phone is practically useless except to make calls. Can't run some apps because they require an update, which will fail due to the storage issue.
Can't take pictures or access documents stored locally. No ringtones....

ch...@chrispalmer.info <ch...@chrispalmer.info> #312Oct 26, 2023 07:43PM

Reading through reddit threads and reports above, it appears that the "Pixel is starting" loop is often (though not always) a secondary result of the broken-symlink storage issue.

For those who only have the storage issue at this point, I highly recommend backing everything you can up to Google One (you should only need the cheapest plan) on the off chance that you get caught in the starting loop and formally lose access.

I was able to turn backups on, and successfully back up my app settings, SMS/MMS, call logs, etc, despite the storage issue. Unfortunately some individual cloud backups cannot function in this current state as they require filesystem access to create the backup file (ex. Whatsapp).

Given that it's been two weeks since some users have had this issue come up, and total radio silence from Google, it's worth taking some immediate steps to protect your data while you can.

pe...@gmail.com <pe...@gmail.com> #313Oct 26, 2023 08:22PM

Same issue here. Google 6 pro owner. My phone was working just fine until I restarted. Now it is stuck on 'Pixel is starting...'. I did have multiple profiles too.

ni...@gmail.com <ni...@gmail.com> #314Oct 26, 2023 08:26PM

I am never buying a Pixel again.

ab...@gmail.com <ab...@gmail.com> #315Oct 26, 2023 09:22PM

ابا اباكم ياشيخ وش ذا طال الانتظار
مو معقول كل ذا الوقت
حل الموضوع اعن منت منه

ya...@gmail.com <ya...@gmail.com> #316Oct 26, 2023 09:26PM

I have the same issue. I noticed phone issues after updating. I restarted my phone on 10/26 and saw the message: "phone is corrupt, try again or factory reset." I chose "try again". Phone has been stuck on "Phone is starting" mode since then.

sh...@gmail.com <sh...@gmail.com> #317Oct 26, 2023 09:39PM

Same issue after a restart. No internal storage whatsoever, settings crashes when viewing storage use.

tp...@gmail.com <tp...@gmail.com> #318Oct 26, 2023 11:10PM

What do you mean this is p2 s2? I can't install apps, take photos, or download files from the internet.

aa...@gmail.com <aa...@gmail.com> #319Oct 26, 2023 11:11PM

Hey guys,

Just an UPDATE here:

I submitted a bug myself and through this same platform and went nowhere. They responded me some nonsense about submitting the bug as an android user rather than a open source developers. Like wat??

Here's the ID:

https://issuetracker.google.com/issues/307592536

I ended up doing a factory reset on my phone (pixel 6a). My recommendation is to factory reset the phone at the very moment you get this bug. The more time it passes, the more data you'll lose, specially for apps that do not work with cloud backup.

Hope this helps!

du...@gmail.com <du...@gmail.com> #320Oct 26, 2023 11:31PM

I just bought another phone, this is unacceptable.

vo...@gmail.com <vo...@gmail.com> #321Oct 27, 2023 12:05AM

The same problem. The phone was freezing, especially when switching between different profiles. Eventually it just froze and stopped turning on. Endless loading "Pixel is starting". I'm very disappointed in Pixel now. Worst experience I've ever had.

aa...@gmail.com <aa...@gmail.com> #322Oct 27, 2023 04:53AM

Little did I realize that "seven years of updates" was not a feature, but a threat.

ia...@gmail.com <ia...@gmail.com> #323Oct 27, 2023 04:59AM

I have this issue also. Google - CAN YOU PLEASE PATCH OR FIX THIS ASAP. They're your devices, no excuses

ia...@gmail.com <ia...@gmail.com> #324Oct 27, 2023 05:03AM

How is this priority not P1. Everyone please get onto Google support and try to force their hand, request refunds, replacements - whatever it takes. Crazy this has been ongoing for weeks and no fix. Say what you want about Apple but this would have been fixed in days on iOS with an update pushed out worldwide

ma...@gmail.com <ma...@gmail.com> #325Oct 27, 2023 05:19AM

Has anyone figured out how we could at least rescue our media files via PC before we do a factory reset?
I already installed multiple different software like ultdata without success.

mi...@gmail.com <mi...@gmail.com> #326Oct 27, 2023 05:32AM

I tried multiple apps to try to access files but with no success. It would also crash the system. I installed new apps by following what

comment #291

did

in...@8bitphotobooth.com <in...@8bitphotobooth.com> #327Oct 27, 2023 05:40AM

If we're not able to even download anything onto the main profile, not sure how it's possible to even update it with a patch. Also not being able to update the phone under a secondary profile doesn't seem to be possible

[Deleted User] <[Deleted User]> #328Oct 27, 2023 06:11AM

Google, please fix this ASAP, This should be P0, not P2, as it's causing significant distress and trouble

la...@gmail.com <la...@gmail.com> #329Oct 27, 2023 06:14AM

EXCUSE ME GOOGLE WHY IS THIS DISASTER STILL P2 ??????

da...@gmail.com <da...@gmail.com> #330Oct 27, 2023 06:20AM

Why is Google ignoring this ticket?

po...@gmail.com <po...@gmail.com> #331Oct 27, 2023 06:28AM

Hey googlers, in case you didn't get the memo, the only thing worse than my phone (and over 500 other's) randomly bricking itself in the middle of a busy work week is when you guys don't even have the courtesy to respond to this issue. Please give us some transparency!

la...@gmail.com <la...@gmail.com> #332Oct 27, 2023 06:31AM

MY PHONE HAS BEEN BRICKED FOR ONE WEEK

va...@gmail.com <va...@gmail.com> #333Oct 27, 2023 07:33AM

Fix the Android 14 bug! It's been a week now we have had this issue. Make it to P1

ma...@gmail.com <ma...@gmail.com> #334Oct 27, 2023 08:03AM

According to the support the issue is already raised with highest priority - but only internally. The status does not reflect to this external visible issuetracker.
Finally she told me that she will escalate the case and the team will get back to me withing 24-48 hours.

support-chat.jpg

158 KB

https://issuetracker.google.com/issues/305766503#comment130

da...@gmail.com <da...@gmail.com> #335Oct 27, 2023 08:10AM

Pixel fold bricked due to this.

da...@gmail.com <da...@gmail.com> #336Oct 27, 2023 10:52AM

My Pixel 6 rebooted itself while I was sleeping. On boot, it said something like "your phone is corrupt, try again or factory reset." I chose "try again," and now the phone never gets past "Pixel is starting..."

er...@gmail.com <er...@gmail.com> #337Oct 27, 2023 11:20AM

Pixel7 boot looped the same way. Fixed by factory reset from the boot loader.

https://www.reddit.com/r/GooglePixel/comments/12vskpa/factory_reset_pixel_6_without_screen_touch_or/

How did something this obvious get past Android14 testing?

jo...@gmail.com <jo...@gmail.com> #338Oct 27, 2023 11:55AM

So, earlier this week I realized that there was no comms from google on this whatsoever and no known route or timeline to a solution that would save my files and i had work to do so....

... i had no option to factory reset my pixel 7a.
Since the phone wouldn't boot i had to do that from the recovery menu with the powerbutton+volumedown trick. Gone are all personally relevant photos, 2FA codes, notes, who knows what. Thankfully i had written down a bunch of single-use OTP codes for most of my accounts with my employer so i wasn't locked out of online services for long.

Going by the comments on this thread, this bug appears to affect essentially all modern pixel devices. While humans are humans and errors will occur, the passive response on the part of google does convince me that these systems are unqualified for use in professional environments. Making a mental note here as a sysadmin: do not ever buy a fleet of these things, because when the proverbial poo hits the fan, instead of running for cover, google is just going to stand there smiling open-mouthed for a whole month, saying, "have you tried resetting your phone ?"

vd...@gmail.com <vd...@gmail.com> #339Oct 27, 2023 11:57AM

I had the same boot loop issue and support asked me to do a factory reset for which I refused and asked for a refund as wanted to return my Pixel 7 pro. The support person said she has escalated and I will get a response with in 48 hours.. I am still waiting for a response ever after 4 days.

Come on Google. show some respect to your customers

se...@gmail.com <se...@gmail.com> #340Oct 27, 2023 12:24PM

https://issuetracker.google.com/issues/307998625 this is how much google caresi guess .
I made another ticket to see if i could add it as a child to this one and possibly get it bumped up but its impossible for me to add it as a child and its p2 s2 also...
laughable how many does it take to change or at least get a response rather than sitting in the queue ignored by someone.

gb...@gmail.com <gb...@gmail.com> #341Oct 27, 2023 12:35PM

Loaded Android 14 on 10/22. My Pixel 6 Pro bricked(black screen, dead) the next day. Google Help sent my to UbreakIfixit-a retail cell repair chain. They tested and found the battery charging and working but determined the problem was the software and Google did not allow them to fix it. Google Help said to ship it for repairs, estimated cost $542.72. Repair shop determined it's a "power problem" and charged me the full amount. Still waiting to get the phone back. Google will not admit it's the upgrade.

bu...@gmail.com <bu...@gmail.com> #342Oct 27, 2023 12:55PM

It's frustrating seeing these many weak a$$ pushovers bending over to the factory reset first line support army. Grow a spine people! Google has been ignoring us for two weeks plus, NO APOLOGY, NO OFFICIAL STATEMENT, NO BUMPING PRIORITY / SEVERITY, NO NOTHING. For all they're concerned, might as well be "old man yells at clouds" bug. That's the importance they are giving to a PHONE BREAKING bug. They haven't even ACKNOWLEDGED their mess up, for pete's sake!

Hiding behind unpaid, unofficial collaborators with all the plausible deniability in the world (no matter how well meaning they may be).

Screw these people. WE DEMAND A PROPER FIX. NO AMOUNT OF MONEY (ok, maybe $10,000, and even that won't be enough for some folks) will compensate the TROUBLE AND DATA LOSS they seem to be trying to get away with, and which they single handedly created.

HODL THE LINE!!! KEEP THE PRESSURE UP. Stop enabling their disgusting behavior. Don't let them get away with it, or it can only get worse from here. And next time, our reply to those who allowed it, will be: you totally had it coming, you fully deserve it, you spineless prick! Even if you don't care about a factory reset. Even if you were lucky to have a recent local backup, or foolish enough to trust them with your data in "the cloud", that doesn't change these facts. Ask yourself: will I be so lucky next time? Demand accountability and responsible behavior now, and you may get it next time, too.

also:

za...@gmail.com <za...@gmail.com> #343Oct 27, 2023 01:08PM

I have the same issue. Pixel 7 Pro with multiple profiles. I've been seeing a lot of multiple profiles mentioned in these threads.

te...@gmail.com <te...@gmail.com> #344Oct 27, 2023 01:13PM

Same issue I got! Plz fix!

ay...@gmail.com <ay...@gmail.com> #345Oct 27, 2023 01:19PM

I can see this has been ongoing for more than two whole weeks and Google does not seem to care. I am unable to access useful documents, and if I did not have a draft of most of them on my PC, I would have lost my job. Last pixel phone for me, for sure.

du...@gmail.com <du...@gmail.com> #346Oct 27, 2023 01:38PM

Update from me:

I'm still experiencing the same storage access issues - factory reset isn't an option for me if there's a chance of getting my data back
I've learnt this ticket isn't an official place to lodge a bug... but a great place to centralise comms with others affected
I've opened a support case with Google... am getting the same "we'll get back to you in 24-48 hours" ... same response others are getting
I've tried DMing @GooglePixel_US on Twitter... they're responsive, but can't provide any more information. They did escalate my case - and I did get an email from the "Social Support team" saying:

Please be assured, our engineering team is currently working on this for further insight and there may be a fix in a future update.

It's still quite generic with no guarantees 😞

There is another bug logged in this system... someone beta testing a future Android release... who seems to have hit a similar storage issue when upgrading from Android 13. That issue is assigned to a Googler (who then raised it with an engineering team), and it's rated a S0 (but a P2). I've linked them to this issue - hoping that if they feel it's the same, might help escalate.
A while back, I owned the Nexus 6P... and after an update... got the Boot Loop Of Death. Now this 🤦🏻

ia...@gmail.com <ia...@gmail.com> #347Oct 27, 2023 01:58PM

Has anyone tried the following;
Removing secondary profile
Restoring primary profile from recent backup
Restart
Would this work do you think?

gg...@gmail.com <gg...@gmail.com> #348Oct 27, 2023 02:32PM

The issue hit me last night (2023-10-26).

I upgraded my Pixel 6 to Android 14 as soon as I got the "reboot to install Android 14" alert (appx 2023-10-05).

My phone already had primary and secondary users set up, and I switched between them multiple times a day. The user switching continued to work after upgrading to Android 14: I switched between accounts multiple times a day. Last night, my battery died. I plugged it in to an Anker charger, turned on the phone (which doubles as my alarm clock), and went to bed. (I'm highlighting the Anker charger to specify the phone was connected to a charging device; it was not connected to a data device like a computer.)

This morning (2023-10-27), I went to refresh my podcasts and the app threw a "Storage problem" error ("Your external storage is not available (unmountable)." Installed apps are reacting in different ways:

some close immediately: DiskUsage, Pikmin Bloom
some display an error: DoggCatcher
some have reduced functionality: cannot download videos in Netflix; cannot save files in Firefox
some applications appear to be unaffected (perhaps not fully tested?): Disney+, Ring, Waze

When the phone is connected to a computer and "File transfer / Android Auto" is selected, the computer displays an empty folder where "internal storage" used to be.

The secondary user account is not experiencing any issues.

se...@gmail.com <se...@gmail.com> #349Oct 27, 2023 02:39PM

response to post #347
others have tried removing the second profile and its only compounded the issue as some are unable to get into anything in the phone with the main account.
Some like me rebooted their device and now have had a brick for a week waiting for an update to flash to hopefully not loose all storage as they dont backup with google but make local backups.

je...@gmail.com <je...@gmail.com> #350Oct 27, 2023 02:40PM

although this might not be the right place to report the issue, it brought us some good insights
- upvoting gave a close to reality scope of how many people might be affected [ transparency] (Google wants 1:1 support call to keep everything internal)
- we found the scope was not limited to pixel 6 (includes 7 and maybe even pixelfold)
- we found support had a standard response (will get back to you, factory reset, replace your hardware/free under warranty and pay if not, no ETA for fix)
- that the rollout continues , despite our issue
- that there are no official acknowledgement yet of this issue to the public. Although they say they are working on it, I have not seen anyone post a response where Google has repeated the details of the problem.

Also, this place is im sure crawling with the best minds who have in depth knowledge of android and more direct lines to the people who need to know. I hope they are taking a stab at recreating the issue.

Hopefully some devs here can step up and recreate the issue and submit a more technical description to the people who need to know. I'm sure a good number of the 500+ who upvoted is willing to provide bug reports to help solve this.

ch...@chrispalmer.info <ch...@chrispalmer.info> #351Oct 27, 2023 02:54PM

@348 My issue also appeared after an overnight dead battery. Upon reconnection to my charger and the new auto-boot, the issue began.

I wonder if this is a random coincidence or if something happens during the mount process on boot that causes this. Interesting nonetheless.

se...@gmail.com <se...@gmail.com> #352Oct 27, 2023 03:45PM

https://www.youtube.com/watch?v=48I0WzETAj4
it doesent cover everything as im sure this is someone just scraping anything they can off the internet to post with a chatbot speaking what they typed but hey its yet another source

kr...@gmail.com <kr...@gmail.com> #353Oct 27, 2023 03:53PM

This cannot be real...

Just had this happen on my new Pixel Tablet. Stuck in a Pixel is Starting loop after it tried to factory reset after a device restart.

Join the face-palming discussion here:

https://www.reddit.com/r/GooglePixel/comments/178jj3i/need_help_pixel_7_stuck_on_phone_is_starting/

qx...@gmail.com <qx...@gmail.com> #354Oct 27, 2023 04:06PM

Thank you to poster above (#352) for the youtube link.
Unfortunately, the video was just a waste of time, advising reboot, or to do a factory reset. It then loops the same information a few times and it was published 8 days ago.
Support repeated that supervisors coming back to you in 24-48 hours line..

ia...@gmail.com <ia...@gmail.com> #355Oct 27, 2023 04:42PM

Any decent YouTube guys that we could all @ on Twitter that could get this issue out to a decent sized audience, maybe then Google would pay attention. Juan Bagnell or someone?

se...@gmail.com <se...@gmail.com> #356Oct 27, 2023 04:43PM

making more media noise!

https://en.shiftdelete.net/android-14-broke-the-google-pixel-6-series-storage/ more articles coming out

https://www.phonearena.com/news/google-pixel-6-series-android-14-storage-bug_id151670
@354 yeah unfortunately but i wanted to post it as its at least another form of media " covering the issue"

lu...@gmail.com <lu...@gmail.com> #357Oct 27, 2023 05:12PM

Comment has been deleted.

Message last modified on Oct 27, 2023 05:14PM

lu...@gmail.com <lu...@gmail.com> #358Oct 27, 2023 05:18PM

You know your data is on that phone, but you can not access it. That's what drives one mad! And you can't recover your data, because it has been encrypted. On the other hand Google Authenticator transfers your 2FA keys unencrypted over the Internet. Are you serious, Google? I'm done with Pixel, that's for sure. I've had Al kinds of brands, but something like this? NEVER!

ab...@gmail.com <ab...@gmail.com> #359Oct 27, 2023 05:55PM

ماهذا ماذا يصنعون
الى الان لم يتم فعل اي شي
صمت صمت صمت !!
انتم سيئن

st...@gmail.com <st...@gmail.com> #360Oct 27, 2023 06:25PM

Latest story on Ars Technica today.

je...@gmail.com <je...@gmail.com> #361Oct 27, 2023 07:05PM

Thanks for posting the arstechnica story. It mentions 350 replies from this tracker, but I think the upvote are a better representation, since not all who votes, comments. Hopefully it reaches more people and adds more legitimacy to our plight for Google to take action.

lu...@gmail.com <lu...@gmail.com> #362Oct 27, 2023 07:25PM

my new pixel 6 pro i bought yesterday is not triggering A14 update, so maybe they pulled OTA updates until this issue is resolved?

ma...@gmail.com <ma...@gmail.com> #363Oct 27, 2023 07:46PM

same problem here... still no workaround?!

gu...@email.cz <gu...@email.cz> #364Oct 27, 2023 07:59PM

Is any way to mount external usb as /storage/emulated/0 to allow the system to be operational and to be able to update software?

ml...@gmail.com <ml...@gmail.com> #365Oct 27, 2023 08:26PM

A factory reset without adding additional profiles fixed the problem for me.

sh...@wtf.sg <sh...@wtf.sg> #366Oct 27, 2023 08:29PM

I have the same issue.

da...@gmail.com <da...@gmail.com> #367Oct 27, 2023 08:38PM

It's insane they haven't tried to roll back something impacting and soft locking all devices. I'm frustrated we can't even backup our profiles and save our data.

ma...@gmail.com <ma...@gmail.com> #368Oct 27, 2023 08:39PM

I have the same issue.

ga...@gmail.com <ga...@gmail.com> #369Oct 27, 2023 08:42PM

So, after a lot of troubleshooting with a google Support Agent and my Pixel 7 Pro stuck in the "Phone is starting..." boot loop the guy told me to take it to a Mobile Klinik store and they would open it and run diagnostics on the motherboard...

I did that 2 days ago, they called me to tell me the phone is unfixable and to contact Google Support again, so I did that and they are now sending me a replacement... freaking google, tons of data lost... :-( this will at least give me some time with a replacement device while maybe someone figures out to recover the data...

je...@gmail.com <je...@gmail.com> #370Oct 27, 2023 08:49PM

To those who have factory reset,
What happens when you install a 2nd profile and update to android 14 again?

el...@gmail.com <el...@gmail.com> #371Oct 27, 2023 09:13PM

Just hit me today with Pixel 6a. Taking phone out of airplane mode and it wouldn't connect to Verizon network. Rebooted and still no luck, rebooted again and got the factory reset message. Panicked, then hit try again, now the death loop. Google needs to give us a fix ASAP.

kr...@gmail.com <kr...@gmail.com> #372Oct 27, 2023 10:27PM

The description of this is not quite correct. It impacts more than just Pixel 6 (probably all Pixel devices) and none of the profiles are accessible. The device is in a boot loop (Pixel is Starting).

ke...@gmail.com <ke...@gmail.com> #373Oct 27, 2023 10:53PM

Such a problem is usually resolved via manually installing a new OTAupdate.zip file (has to be provided by Google) via side-loading through ADB or a SDCard after enering the Recovery Mode menu. Not sure ADB will work unless the developer->USB debugging function has been turned on before the phone is bricked. Pixel also doesn't have a SD Card, unless it is possible to simulate that via the USB-C.

Unlike flashing the phone, if side loading could work then the data is preserved.

Waiting to hear from Google...

vi...@gmail.com <vi...@gmail.com> #374Oct 27, 2023 11:58PM

Having similar issues with accessing files and taking photos. What a mess!

ti...@gmail.com <ti...@gmail.com> #375Oct 28, 2023 12:04AM

Pixel 7 pro, updated in the night and soft bricked. I played around with ADB and couldn't get the latest A14 rom or the previous one to sideload, so eventually just reset. Lost a lot that wasn't backed up, and now I'm scared to use multiple profiles again. My next phone now probably won't be a pixel.

je...@gmail.com <je...@gmail.com> #376Oct 28, 2023 12:28AM

Wondering if anyone here was using their affected phone officially for work. Maybe they can open an official ticket via their company and ask for progress that way...

jc...@gmail.com <jc...@gmail.com> #377Oct 28, 2023 12:37AM

Please fix this. The ridiculous thing is that this is affecting our ANR curves and our featuring is getting punished because of it.

d....@gmail.com <d....@gmail.com> #378Oct 28, 2023 01:04AM

This started happening the day that I updated to Android 14 and I've just now tracked this as the source. All apps that require access to internal storage are unusable.

pi...@gmail.com <pi...@gmail.com> #379Oct 28, 2023 01:19AM

All users on my Pixel 6 have 0 storage.
Google needs to fix this asap !!!

Message last modified on Oct 28, 2023 01:47AM

da...@ulap.co <da...@ulap.co> #380Oct 28, 2023 01:38AM

#376

You inspired me to also create the issue through my google work email which is linked to the device. I have raised the issue to other android users in our company and have recommended to use non google devices for our security requirements. Furthermore, it's worth noting that we are on the brink of escalating this matter to our contacts in the DOD due to the severity of the issue. The bug not only constitutes a significant denial of service but also bears a resemblance to ransomware attacks.

bi...@gmail.com <bi...@gmail.com> #381Oct 28, 2023 01:54AM

Hello has this been fixed? I need to access my deceased daughter's pictures! Please restore my photos as it's all I have left

ad...@gmail.com <ad...@gmail.com> #382Oct 28, 2023 02:22AM

As a former member of the Android team, I am extremely disappointed in the lack of urgency to take care of your users. I had to wipe my Pixel to use it.

da...@ulap.co <da...@ulap.co> #383Oct 28, 2023 03:29AM

If, on the other hand, you find an issue that requires a Factory Reset to fix, or if you can trigger the reboot remotely (e.g. via a malformed media file on a website), then it qualifies as a security issue.

https://bughunters.google.com/learn/invalid-reports/android-platform/5148417640366080/bugs-with-negligible-security-impact#triggering-a-local-temporary-denial-of-service

According to Google's own guidelines, an issue that requires a Factory Reset to resolve qualifies as a security concern. The issue at hand falls into this category and, considering its potential implications, I believe it demands prompt attention.

I want to highlight a potentially critical security vulnerability in the current production release of the Android platform, which requires a Factory Reset to address. This vulnerability is concerning due to its impact on users and the potential for malicious exploitation.

Implications:

User Impact: Requiring a Factory Reset for resolution is a significant inconvenience to users and results in data loss. This can have serious consequences, particularly for enterprise users.

Malicious Potential: While the initial observation may not suggest malicious intent, the need for a Factory Reset raises concerns about possible exploitation and malicious activities.

Request:

Given the potential severity of this vulnerability and its impact on a production release, I strongly request that the security team at Google expedite their investigation and response. Swift action is essential to address the security implications and protect Android users from potential exploitation.

We understand the importance of allowing developers time to assess and resolve issues, but in this case, prioritizing the issue due to its impact on a production release is vital.

We urgently seek a response from Google to address this security concern and protect the Android platform and its users.

Thank you for your commitment to ensuring the security and reliability of the Android platform.

br...@google.com <br...@google.com> #384Oct 28, 2023 03:49AM

Thanks for sticking with us. Our team is looking into this storage issue affecting some Pixel devices running Android 14 and we're working hard on a fix. We'll update this thread with more details soon.

da...@gmail.com <da...@gmail.com> #385Oct 28, 2023 05:36AM

I am also experiencing this issue, and am incredibly frustrated at the lack of information from Google. I fear that I have lost/am going to lose a considerable amount of files/information due to this.

yv...@gmail.com <yv...@gmail.com> #386Oct 28, 2023 08:20AM

I am also experiencing this issue, and am incredibly frustrated at the lack of information from Google. I fear that I have lost/am going to lose a considerable amount of files/information due to this.

Ditto. At this point my empathy for Google is P4.

ia...@gmail.com <ia...@gmail.com> #387Oct 28, 2023 08:21AM

Are we confident that when an update does arrive, our files are recoverable? I am not doing a factory reset, cannot afford to lose critical files and important family photos.

Any tech heads that can shed light on if we will have an acceptable resolution to this?

Whatever happens, Google has lost a serious amount of goodwill towards them. I barely stuck by the Pixel after losing cellular reception for almost a whole month last year from an update, this could push me away from Google phones for good.

wi...@outlook.com <wi...@outlook.com> #388Oct 28, 2023 09:23AM

Same issue here.. 11 days... No acknowledgment from Google about the issue... Extremely bad service.

st...@googlemail.com <st...@googlemail.com> #389Oct 28, 2023 09:48AM

Same issue here. A factory reset fixed the issue.

fa...@gmail.com <fa...@gmail.com> #390Oct 28, 2023 11:04AM

Is that Google way to hold our phones via Ransomware-like style to roll it's Pixel 8?
I am shifting back to iPhone.

ma...@googlemail.com <ma...@googlemail.com> #391Oct 28, 2023 11:14AM

Ich habe das Problem mit meinem Pixel nun auch. Das Update auf Android 14 ist schon ein paar Wochen alt. Gestern nach einigen Updates von Google. Ich glaube Mail, Auto, Chrome und Chrome Beta. Google One wurde glaube ich auch aktualisiert. Zeigten mir ständig einige Apps Fehler an, obwohl sie gar nicht geöffnet wurden. Das waren eigentlich 2 stück und zwar amazon Music ständig erschien der Fehler "Es wurde ein Fehler verursacht, die App wird geschlossen" angezeigt. Das Amazon Shopping Portal ließ sich öffnen, aber schloss sich nach kurzer Zeit von selbst. Ich habe daraufhin, die Updates von Google soweit es ging rückgängig gemacht. Die Fehlermeldungen erscheinen nicht mehr, die Amazon App macht keine Probleme mehr.
Seit heute früh kann ich keine Bilder mit der Kamera mehr machen, beim start wird mir angezeigt das der Speicher voll ist. Die Bilder die ich gestern aufgenommen habe, und wahrscheinlich noch nicht im Drive gesichert sind, kann ich in voller Auflösung öffnen, die anderen Bilder sind nur als Vorschaubilder zu sehen, total pixelig und unscharf. Auch Apps lassen sich nicht seit heute früh installieren, Update genauso. Komisch ist das ich gestern noch Apps installieren konnte. Vielleicht liegt das Problem nicht an den Telefonen sondern an irgendeinem Server von Google.
Ich werde heute Abend versuchen die restlichen Daten auf meinem Telefon zu sichern und eigentlich will ich es nicht das Telefon zurück setzen.

ro...@gmail.com <ro...@gmail.com> #392Oct 28, 2023 11:22AM

do you think google will really take care of the problem and fix the bug? was this communicated to any of you in writing? i've been in contact several times, only standard answers are given, ending with a factory reset to "fix" the phone. in first level support they deliberately play dumb, they can't help it. they refer me to experts who will take care of my problem. when i then ask which one exactly and what the status is, there is no answer. that's a shame!

st...@gmail.com <st...@gmail.com> #393Oct 28, 2023 11:28AM

https://issuetracker.google.com/issues/305766503#comment384 seems to be the first communication by Google on this subject.

ab...@gmail.com <ab...@gmail.com> #394Oct 28, 2023 11:34AM

لا اعتقد انها تحتاج لعمل كبير
فقط تريدون ضياع مزيد من الوقت

#393

ke...@gmail.com <ke...@gmail.com> #395Oct 28, 2023 11:50AM

"#392 do you think google"....

Google isa big organisation. The people at device-support are probably just reading scripts and are based abroad. It feels like their job is to close a query, rather than to solve a problem.

"br...@google.com <br...@google.com> #384" is probably someone in the Pixel development team who finaally acknowledged the problem. So, a small step forward.

la...@gmail.com <la...@gmail.com> #396Oct 28, 2023 11:55AM

Don't know if to hold out for longer or get on with the factory reset. It's been a week for me and it's really frustrating, I just want my phone to work normally.

yi...@gmail.com <yi...@gmail.com> #397Oct 28, 2023 12:21PM

396 responses from users and still this is not marked as P0.

I am wondering, what does it take for something to be P0?

I own a Pixel 6 and I have been a hardcore fan of Google branded phones, going back to the Nexus series.

I was thinking to replace my Pixel 6 with a Pixel 8. But why bother? Support is pretty much non existing.
This ticket is a statement that Google does not care about frustrated users or about user data.

Note: I had a Google Pixel 1 with a microphone issue. Google acknowledged it 1 year after the problem was reported.

mi...@gmail.com <mi...@gmail.com> #398Oct 28, 2023 01:04PM

I fear that this could be "the point of no return" for the company, a factor of slow but constant erosion in the relationship of trust with customers which is always an indication of "low empire". Out of four operators on the support team, I only found one empathetic and professional operator (even though I haven't solved anything to date). This problem publicly reveals to the user various critical issues: absence of software quality, absence of quality control, lack of preparation of the support team in the first assistance levels (factory reset and backup are methods that should have been immediately discouraged and inelegant), absence of empathy with customers, lack of speed of resolution, lack of transparency. Indeed, I also seem to observe an alarming absence of "chain of command and management". I have a pixel that has been practically unusable for more than ten days and the comparison with "involuntary ransomware" is not totally metaphorical. I would also be alarmed by the fact that by not being able to update my apps due to this (serious and now known) bug, the security of my device is not guaranteed (by choice of others and not due to the imprudence of customers). And how do you do it? to sponsor data access in backups with these bugs? Google has probably reached the lowest point in its technological history. A bad reputation that will push many users who have spent a lot of money on Pixels to leave Google and return to the safer arms of Samsung. I am stunned not only by the bug, but by the absence of an official and public apology from Google to all customers and not having made this transparent and honest communication is taking the company itself out of the concept of the digital community it would like to create (i discount codes are an aspirin for a seriously ill person..... to compare the loss of the relationship of trust with customers). And don't expect help from influencers and YouTubers, many of whom review for a fee. Other commentators are also silent (it's easy to review products that come to you free of charge as well as other various benefits). The even more serious issue is represented by the fact that after ten days no official date has been communicated by the company for the resolution of the bug (the problem had to be addressed and made public immediately and resolved urgently after a few hours). Pixels have become an expensive roulette wheel. I used to believe in Google a lot, but unfortunately, I have to come down here.

a....@gmail.com <a....@gmail.com> #399Oct 28, 2023 01:06PM

same issue PIxel 6 PRO

an...@gmail.com <an...@gmail.com> #400Oct 28, 2023 01:13PM

Another one with the same problem. My secondary account was buggy even on Android 13. The apps would go super slow and the gestures did not work sometimes. When I updated to Android 14 it was happening the same.
Today I could not take a screenshoot as pointed by others. After that the phone was buggy so I restarted and never came back

va...@gmail.com <va...@gmail.com> #401Oct 28, 2023 01:30PM

Same issue on my Pixel 7 pro. Switching accounts was a bit slow but after it was very laggy on a switch back to my main profile I rebooted to clear the lag and it never came back.

ma...@gmail.com <ma...@gmail.com> #402Oct 28, 2023 01:37PM

Some new related links:

https://www.golem.de/news/wie-eine-ransomware-upgrade-auf-android-14-sperrt-nutzern-den-speicherzugriff-2310-178898.html

https://futurezone.at/digital-life/bug-google-android-14-betriebssystem-speicher-problem-fehler-ransomware-pixel-6-7-fold-tablet/402649151

https://www.computerbase.de/2023-10/android-14-upgrade-fuehrt-auf-einigen-smartphones-zu-datenverlust/

https://www.smartdroid.de/einige-pixel-nutzer-plagt-heftiges-problem-nach-android-14-update/

se...@gmail.com <se...@gmail.com> #403Oct 28, 2023 01:38PM

I have been having the same issue. I cannot take any photos of my kids or download any files. Why is this only priority P2?

ma...@googlemail.com <ma...@googlemail.com> #404Oct 28, 2023 01:41PM

Das Unternehmen wird mir immer mehr unsympathischer.
Anscheinend weiß Google von dem Problem seit dem 7. Oktober und nichts passiert. Man erlaubt sich von Seiten Google die zurecht gefrusteten Nutzer Rezensionen zu löschen. Tolles Unternehmen. Ich wohne leider nicht in den USA. Hoffe aber sehr, das es dort eine große Sammelklage gibt.

ro...@gmail.com <ro...@gmail.com> #405Oct 28, 2023 01:44PM

after today's chat with a helpless google employee, who had the usual suggestions as described earlier (make backup, perform factory reset), I then received the following meaningless email:

vielen Dank, dass Sie sich mit uns in Verbindung gesetzt haben.

Wir haben diese Informationen zur weiteren Überprüfung an unser internes Team weitergeleitet. Derzeit lässt sich nicht genau abschätzen, wann zusätzliche Angaben verfügbar sein werden.

Falls Sie weitere Fragen haben, können Sie sich jederzeit wieder an uns wenden.

note that the internal team, yes the experts of Google should be^^

va...@butanescu.com <va...@butanescu.com> #406Oct 28, 2023 01:49PM

My secondary account was buggy even on Android 13. The apps would go super slow and the gestures did not work sometimes. When I updated to Android 14 it was happening the same.

Have to confirm that, when the work profile was unpaused things were getting laggy or consistently not work completely (like double tap to wake). This is what probably saved me for now as I have the profile paused most of the time.

There is probably some bug that involves something being open in one place while some app is updated and writes in some other place unexpectedly, or it can't update or unmount something or something along these lines. Google needs to figure out what's happening, come up with a fix, and with some guidance about what to do to avoid this (can we remove the work profile or it might trigger the problem, should we allow or not allow this or that app or the OS to get updated, and so on).

po...@gmail.com <po...@gmail.com> #407Oct 28, 2023 01:52PM

Losing my data is one thing, but sitting here with a bricked phone while I wait to know whether or not I lose my data is quite another. My concern about the lack of a response here is that it potentially sets a precedent that Google doesn't respond to issues - even major ones like this - until a large number of people complain. What if #381 (I'm so sorry to hear this by the way!) was the only one with this issue? Would Google still respond and offer to help them recover their data? Or would they be left on read for 2 weeks and then who knows? I'm not sure whether my next phone will be a Pixel, but what I do know is I will be having my phone constantly backed up from now on, and it won't be to any Google services because we now know they can't be trusted with important data.

je...@gmail.com <je...@gmail.com> #408Oct 28, 2023 02:11PM

Is it possible that Google has been hacked, and this is an actual exploit of the new android update? hmmm...

ha...@gmail.com <ha...@gmail.com> #409Oct 28, 2023 03:22PM

I have faced the same issues with my Pixel Pro 7 and had to factory reset losing a significant amount of personal data. Suspect that this may be my last Google device after being a loyal customer of its products from the earlier days of the Google Nexus tablet.

pa...@google.com <pa...@google.com> Oct 28, 2023 03:45PM

Assigned to br...@google.com.

ji...@gmail.com <ji...@gmail.com> #410Oct 28, 2023 03:49PM

Finally. Thank you for acknowledging and assigning the issue with the highest priority. Waiting for a quick and easy fix , without loosing our data.

mi...@gmail.com <mi...@gmail.com> #411Oct 28, 2023 04:03PM

Finally an update! Thank you! Hope to obtain data back

mi...@gmail.com <mi...@gmail.com> #412Oct 28, 2023 04:15PM

I should also thank for the resolution priority and after twenty days for such a serious problem? In order not to fuel false illusions, I believe it is honest to say that the specialized unit of the Google support team has my "bug report" (I also provided the IMEI number of my mobile phone) and the team has taken note of the serious problem since October 24th and despite my reminders the (hopeful) response was: "It should be on the next month's update. ". So, I confirm that I'm done with the Google Pixel.

rr...@gmail.com <rr...@gmail.com> #413Oct 28, 2023 04:25PM

I had this issue and contacted support. They had me factory reset my phone and it works again.

I did lose all my local files and all my photos that weren't synced with Google photos, even though support insisted multiple times that I would not. I didn't believe them, but my phone has been dysfunctional for days now and I didn't know what else to do. Besides turn off auto updates for the future.

ke...@gmail.com <ke...@gmail.com> #414Oct 28, 2023 04:25PM

@#412:

Are you able to advise how you were able to get to a specialised unit? All I got was pointless responses trying to fob me off.

Also, how could that be in next month's update? Phones already affected won't boot and will not be able to receive OTA updates (it has to be via SDCard since Pixel doesn't have a SD slot, or ADB - but there may be problems there).

ma...@nerox.io <ma...@nerox.io> #415Oct 28, 2023 04:35PM

Had multiple accounts on Pixel 6a, made upgrade from 13->14 a few days ago, ... worked fine so far, but after i switched to to other profile today it started having problems reading from filesystem, .. i thought it needs a restart, after that it stucks now in "Phone is starting .." screen. Pushing Power + Volume UP i can lock it, shut down or reboot it (so its in some weird basic mode).

Im really sad that this happened when im on holiday and i need access to my authenticator apps, which i have no backup with me of course.

mi...@gmail.com <mi...@gmail.com> #416Oct 28, 2023 04:38PM

@#414:

in developer mode I sent the report file to Google and the support team in the United States and the operator (very kind and empathetic, a rarity in all this chaos) told me that this file had been sent to the specialists (with the number of my device IMEI and with a privacy consent statement for the use of data sent with the bug report file). This entire procedure dated October 24th (after I pointed out that hundreds of other users in the forums had the same problem and that what they told me from support in Italy was not correct: factory reset and inelegant subscription request, backup and conversation settlement in 3 minutes). To my further request for a software update date, the response was: "It should be on the next month's update."

br...@gmail.com <br...@gmail.com> #417Oct 28, 2023 04:45PM

No update hacked my facebook google you tube . Ipad iphone computer i dont
have anyone of those ..i have a Galaxy A13..please help me i live in
colorado usa ..the other accounts are out of state I don't know I know one
of them is Japan

On Sat, Oct 28, 2023, 10:38 AM <buganizer-system@google.com> wrote:

https://www.heise.de/news/Daten-weg-Android-14-Bug-verhindert-Zugriff-auf-internen-Speicher-9347742.html

va...@butanescu.com <va...@butanescu.com> #418Oct 28, 2023 04:50PM

Maybe this would be a good time to remind Google that we actually need the ability to have COMPLETE backups of our devices, not to still reconfigure apps and find what we're missing for 3 weeks after a "successful" restore using any and all methods we currently have to back up our devices.

Ideally with all the main scenarios (Google Drive, self-hosted and computer-tethered) but in the end even one would be literally infinitely more than what we have now.

pj...@gmail.com <pj...@gmail.com> #419Oct 28, 2023 04:50PM

Same problem, please fix it!

ro...@gmail.com <ro...@gmail.com> #420Oct 28, 2023 04:51PM

how should an update be possible if the bug is that there is no memory?

pj...@gmail.com <pj...@gmail.com> #421Oct 28, 2023 04:51PM

On two different phones! I was able to rescue Phone 1 by doing a Factory Reset & moved over to Phone 2. Now Phone 2 just developed the same issue

ke...@gmail.com <ke...@gmail.com> #422Oct 28, 2023 04:55PM

@#416
" I sent the report file to Google"

Thank you.
I think the device support Chat / Email support are based abroad and was probably the wrong way to do it :-(

Now it has got their attention, let's see how Google will be able to redeem itself/regain our goodwill (or not).

a....@gmail.com <a....@gmail.com> #423Oct 28, 2023 05:07PM

How do i factory reset my 6a when i stuck in "Phone is starting ... " mode? thanks

[Deleted User] <[Deleted User]> #424Oct 28, 2023 05:09PM

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sa...@gmail.com <sa...@gmail.com> #425Oct 28, 2023 05:14PM

@#420 ....

I am able to apply updates from the secondary profile, but yes they are only limited to the Play Store Updates and the Google Play System Updates.

ma...@gravitate.energy <ma...@gravitate.energy> #426Oct 28, 2023 05:41PM

Adding my name to the list of people suffering from this issue

pr...@googlemail.com <pr...@googlemail.com> #427Oct 28, 2023 05:47PM

ah...@gmail.com <ah...@gmail.com> #428Oct 28, 2023 06:00PM

First - if you're one of the developers or engineers working on this issue, I appreciate you and wish that I could help. I'm just a user and not an Android app developer. I know that there are public beta programs, but I feel hesitant to use non-Production software on my primary phone. (Actually, now I'm feeling nervous about running Production software on my phone, too :-) )

@#418
"Maybe this would be a good time to remind Google that we actually need the ability to have COMPLETE backups of our devices, not to still reconfigure apps and find what we're missing for 3 weeks after a "successful" restore using any and all methods we currently have to back up our devices.

Ideally with all the main scenarios (Google Drive, self-hosted and computer-tethered) but in the end even one would be literally infinitely more than what we have now."

I was going to ask something like this, but wordier. Besides a paid Google One account, what backup options are there that would be set-it-and-forget-it and that would allow me easily to restore my phone to its previous state? Apps, app data, desktop setup, icon placement, etc. I realize that this is complex, but I don't know the details.

If I knew for sure that I could restore my phone to its previous state - even if it was just my main account for now and the secondary accounts later - then I would have done a factory reset as soon as this issue occurred. It would have been a blip in my life.

When I ran CyanogenMod on my Nexus 4, I could use TWRP to do a full backup, brick the phone, and then restore EVERYTHING to its as-before state. This was nice, but it was a manual operation and it required rooting the phone, which itself required me to start from scratch. It required me to keep a lot of free storage on my phone and computer, but it was nothing by today's standards. My N4 only has 8GB of STORAGE (not RAM/memory, but storage for the OS, apps, photos, etc.).

If there was a way to do this type of full backup, say, each night while my phone charged and have it upload the backup image over my local wifi to local storage, I could have said darn, factory reset, and then restored to the previous-known-good image and then keep going. If my local storage fails because I'm an idiot, that's on me and I should reconsider throwing a few bucks a month Google's way for storage.

pr...@gmail.com <pr...@gmail.com> #429Oct 28, 2023 06:15PM

I was briefly aware of this issue but didn't remember when I was about to open other user on my phone.
And now I cannot download anything 😞.

Please fix this soon or just send affected users the new Pixel 8.

ia...@gmail.com <ia...@gmail.com> #430Oct 28, 2023 06:22PM

Comment #420

makes a good point... If there is no storage visible to the system then how the hell can we update the phone OS??
I was holding out for a fix and not reset so as not to lose my data but is this even possible now??

a2...@gmail.com <a2...@gmail.com> #431Oct 28, 2023 06:28PM

My Pixel 6 pro cannot be used. When will such a serious problem be fixed?

ch...@chrispalmer.info <ch...@chrispalmer.info> #432Oct 28, 2023 06:38PM

@420 a fix is still likely possible, so I wouldn't lose hope. It seems like this comes down to a broken symlink that is preventing user 0 storage from mounting at boot.

Google could likely push a fix out via their recovery tool (something they'd undoubtedly need to do for those stuck in the "pixel is starting" loop). They could also push an update via a core component that can be updated via a secondary profile (ex. Google Play Services)

That said, even if the error is simple, the fix is likely non trivial. Hopefully the Google team is pushing extra time on this one.

gu...@email.cz <gu...@email.cz> #433Oct 28, 2023 06:48PM

I have shared via "Share nearby" applications Google Play Services, Google Photos from Second User Profile onto another Phone and saved them to the SD card via typeC hub. After connecting the SD card to the main user profile, I have successfully setted up those APKs. It haven't helped resolve the issue, but it shows that it is possible to install some patch from external storage

du...@gmail.com <du...@gmail.com> #434Oct 28, 2023 06:51PM

Pro 7 with 2 profiles same issues this morning

yi...@gmail.com <yi...@gmail.com> #435Oct 28, 2023 07:28PM

Comment has been deleted.

Message last modified on Oct 28, 2023 07:29PM

a....@gmail.com <a....@gmail.com> #436Oct 28, 2023 07:45PM

ok, now i know how i can wipe it via fastboot -> recoverymode .. i saw the option to install an update via adb, hopefully there will be a patch?
is it possible to reapply the latest stock google firmware?, i would try it out if it might fix it?

ha...@gmail.com <ha...@gmail.com> #437Oct 28, 2023 08:00PM

I got the same issue with my Pixel 6 Pro today and I was surprised when I googled it and realized that the issue is reported a few weeks back with no apparent response from Google. As a developer myself I know shit can happen on production, but I'm wondering what would be the fix for this, I mean how would people download an update if the sustem doesn't have access to the storage. I don't think that most of the users are capable of installing an update through a computer. Keeping fingers crossed for a reasonably quick and easy fix.

si...@gmail.com <si...@gmail.com> #438Oct 28, 2023 08:34PM

Same issue for me since yesterday. Pixel 6 with 3 profiles. The main profile has storage KO. The 2 others profiles seem to work but they are kids profiles 😕 so I can't really use them as mine.
I'm wondering if creating a 4th profile for me could work until resolution... But I'm afraid to make things worse (don't know if this can be worse... My phone seems useless at this point)

lu...@gmail.com <lu...@gmail.com> #439Oct 28, 2023 09:09PM

Media coverage all over the world will result in Pixel 8 sales plummeted. Especially considering the customer care quality and transparency Google is showing on this major issue.
For all of you out there with a soft-bricked Pixel waiting for a fix: forget it and do a Factory reset as there will be no fix for you. Google has already halted the Android 14 update (for the few lucky ones that did not yet receive it) and what they will do next, is to fix the OTA update and just restart the deployment after that. The others? The most you can expect is a Google Play voucher worth of 25 USD. Unfortunately, that's the reality.

je...@gmail.com <je...@gmail.com> #440Oct 28, 2023 09:15PM

Same issue, this is utter BS. I do not want to switch to iPhone, but come on Google, WTF! I need profiles for work.

jo...@gmail.com <jo...@gmail.com> #441Oct 28, 2023 09:17PM

My Pixel fold just crashed on a restart. Tried restarting multiple times and it would just be stuck on the "Pixel is Starting" screen for over 30 minutes. Finally had to do a factory reset. I am using 2 profiles . Issue happened in a few days after Android 14 update

te...@gmail.com <te...@gmail.com> #442Oct 28, 2023 10:10PM

Please resolve this as soon as possible. Not being able to use internal storage is pretty detrimental.

fa...@gmail.com <fa...@gmail.com> #443Oct 28, 2023 10:22PM

I have the same problem. I have cleared a third of the phones memory and I am unable to use my camera or save files in my primary profile. My secondary work profile works fine

yu...@gmail.com <yu...@gmail.com> #444Oct 28, 2023 10:29PM

I'm pretty scared to use my pixel 6, I have some recent photos from a trip that I haven't backed up yet and I really don't want to factory reset. These reports of crashing and unable to start back up again is alarming. Would we even be able to fix this once the phone gets stuck on "Pixel is starting" screen?

I did want to note that my primary profile has the "Shelter" app previously installed, and my work profile with Shelter is able to access the internal storage without an issue, however this is only limited to the items that were downloaded within the work profile.

je...@gmail.com <je...@gmail.com> #445Oct 28, 2023 10:51PM

I have a Pixel Fold and the I received the update on a Tuesday and everything went fine until a day or so later that I switched to my second user profile for the first time since the update. After switching back things were going *weird*, some of my UI elements would be colored per the theme of the secondary user account (but only about 1 in 20 items did this) and my apps did not want to return to the home screen. So I (unfortunately) reset my phone. Boom, "Pixel is starting" with no other option than to factory restore.

After factory resetting I wanted to see if it would happen again. After all I have nothing to lose now, I already lost all that was to be lost.

I created a second user profile WITHOUT switching to it, phone was fine for several hours of use. I switched to it, completed the initial setup, downloaded 1 app, and switched back to main profile. Suddenly my phone was behaving exactly how it had before. So I deleted the second profile and turned off multiple profiles but I was still having crazy UI issues. So I held my breath and reset my phone and it came up 100% normal. Granted I did all of this pretty quick, and I didn't have some of the issues I had the first time on the test go-around, so it may just be that I stopped the process quickly enough that deleting the second profile before rebooting was enough to save it, but it's absolutely infuriating that google hasn't responded to this issue yet.

je...@gmail.com <je...@gmail.com> #446Oct 28, 2023 11:16PM

Same issue.

sh...@gmail.com <sh...@gmail.com> #447Oct 29, 2023 12:21AM

Same issue. Pixel tablet. Multiple profiles.

du...@gmail.com <du...@gmail.com> #448Oct 29, 2023 01:30AM

Checking back here every now and then... and I see this issue has been assigned and reclassified to P0 and S0 🙂

Google devs... thanks for the acknowledgement that this is being looked into.

I can't imagine the pressure you're currently working under.

jo...@gmail.com <jo...@gmail.com> #449Oct 29, 2023 01:46AM

Same issue here with Pixel 7 Pro with multiple profiles.

ry...@gmail.com <ry...@gmail.com> #450Oct 29, 2023 02:08AM

Pixel 6 has been a sh*t show. I only have 1 profile,but my phone is frequently spontaneously rebooting. I can watch video, but if I try to use memory, it reboots. I tried safe mode, it spontaneous rebooted. Sent from a Samsung flip 4... Luckily I have a work phone, because the Pixel is unusable!

da...@gmail.com <da...@gmail.com> #451Oct 29, 2023 02:32AM

I backed up to iPhone, factory reset and everything is working great again. Re-added all my accounts and no problems.

da...@gmail.com <da...@gmail.com> #452Oct 29, 2023 03:47AM

This hit me. I had two profiles. Always got weird bugs switching between profiles but a few days after I installed 14, I got a random message about factory reset when I restarted my phone and then it got stuck on "is starting." Rough time to learn nothing was backing up.

ti...@gmail.com <ti...@gmail.com> #453Oct 29, 2023 04:33AM

Add another 6a to the list of phones bricked by this. Support has no idea what is going on.

ch...@gmail.com <ch...@gmail.com> #454Oct 29, 2023 05:33AM

I also faced this issue in my Pixel 7 using multiple profiles, i restarted the phone it showed me to factory reset, and i lost the other profiles, when are expected to have the fix released?

va...@butanescu.com <va...@butanescu.com> #455Oct 29, 2023 06:13AM

when are expected to have the fix released?

Given that it took a little over 11 days for the issue to be assigned, and there is no indication that the root cause is know, or how the fix (if any) will be released, if it'll be able to fix existing installs (and in which state they need to be in order for that to work) ... I'd say the secret to happiness is low expectations.

ma...@gmail.com <ma...@gmail.com> #456Oct 29, 2023 06:14AM

adding a new related link

https://m.winfuture.de/news/139256

an...@gmail.com <an...@gmail.com> #457Oct 29, 2023 06:50AM

I have Pixel 7 Pro. I was talking to google about this

issue 2

days back, They are too busy playing the transfer game on chat. I also have issues with Google One Backup and restore as well. Stopped backing up my data a month back and now after the reset they don't have anything to restore. It is time to move away a company that is always on "BETA" mode even if they claim the products are "ready"!

mi...@gmail.com <mi...@gmail.com> #458Oct 29, 2023 06:59AM

Same here with a Pixel 6a (Camera App closes after start, remains black) etc. The device is managed by Familly-Link. The bug seems to be related to multiple account and/or familiy link usage.

al...@gmail.com <al...@gmail.com> #459Oct 29, 2023 07:14AM

!!! Security Warning !!!
In my case, no app updates can be installed in primary profile --> this is a massive security problem as Chrome and many apps no longer receive security updates.

I have a Pixel 6a with two profiles and the 1st profile has no access to storage.

ce...@gmail.com <ce...@gmail.com> #460Oct 29, 2023 07:19AM

Reply to #459

Even though I cannot update apps in primary profile, updating apps in secondary profile via play store automatically updates the same apps in primary profile as well, for my 6A at least.

va...@butanescu.com <va...@butanescu.com> #461Oct 29, 2023 07:21AM

In my case, no app updates can be installed in primary profile --> this is a massive security problem as Chrome and many apps no longer receive security updates.

Do not worry, THIS problem will fix itself when the device gets bricked, then it'll be fully secure.

s....@gmail.com <s....@gmail.com> #462Oct 29, 2023 08:10AM

Comment has been deleted.

Message last modified on Oct 30, 2023 06:11AM

ma...@gmail.com <ma...@gmail.com> #463Oct 29, 2023 08:18AM

I have same issue , my pixel 6a unable to access photo's, docs or any file storage, all file folders shows 0 size. Can't copy files to any storage or Google photos. No internal storage error. At this point my phone is useless and stuck with all important docs. On top of this recently I bought pixel 8 . This bug has serious consequences, losss of valuable data, now I have to rethink about future phone once I recover from this disaster

ro...@gmail.com <ro...@gmail.com> #464Oct 29, 2023 08:20AM

today it's exactly two weeks since i got a nearly unusable phone. it's an insolence that there are no infos so far if the bug can be fixed at all! everyone who hasn't done a factory reset and refuses to do so (including me) is of course hoping that the bug will be fixed. but let's be honest after two weeks of silence... how realistic is it that something will actually happen? google will wait until everyone has given up and diligently continue to sell pixel phones. countless affected people have joined in the last few days! nevertheless, we will remain a small group compared to those where the update has not caused any problems. can we make any difference at all? google shits on us!

a....@gmail.com <a....@gmail.com> #465Oct 29, 2023 08:21AM

This hit me as well today. I deleted the secondary user and now the primary user is corrupted. Created a new secondary user and it works perfectly while the primary is still corrupted.

z....@googlemail.com <z....@googlemail.com> #466Oct 29, 2023 08:52AM

I have same issue , my pixel 6pro is unable to access storage anymore. Opening camera app leas into the error message "Storage is used up ...". I have a 2nd user profile which works without issues.

an...@gmail.com <an...@gmail.com> #467Oct 29, 2023 09:11AM

This has been my no return point for the view of Pixels. I had used Pixel 3a XL, Pixel 6 and now Pixel 7 Pro. And I told multiple people to buy a Pixel if they needed a good camera phone that worked well even it was a little bit more expensive.

Multiple accounts had bugs like making the phone slow or gestures not working since the Pixel 6 even on Android 13. I thought that would be fixed on the Pixel 7 Pro. Not the case. Android 14 came along and also I was facing issues.

Yesterday the worst happened and I could even enter the phone. I was amazed that this bug was reported more than a week ago and was on P2 (Has been changed to P0 finally probably thanks to media coverage)... I need my phone to work so I had to factory reset losing my personal data that cannot be recovered... This is not small bug if the only solution to use your phone is to delete all your data. Also my watch had to be reset to factory to reconnect.

As a developer I know bugs can happen but I have the feeling the Pixel phone is not taken seriously. The multiple accounts bugs have been for years and are not addressed. It seems that multiple accounts funcionality never was tested on Pixels by google, as even this is a huge bug, as I told before, another smaller bugs have been all over the place for years and were not fixed with new phones or updates.

I can not recommend Pixel phones anymore and I will have to switch to another phone brand with my next phone.

ma...@googlemail.com <ma...@googlemail.com> #468Oct 29, 2023 09:23AM

Wie bei vielen anderen wird bei mir der Speicher auch als leer angezeigt und ich kann auch nicht darauf zugreifen.
Ich habe Mal bei Disney einen Film heruntergeladen. Das funktionierte, ich konnte diesen Offline sehen. Wahrscheinlich hat das was mit den noch übriggebliebenen 4 GB zu tun.
Ich denke alle mit der 128 GB Ausführung haben eines gemeinsam - 4 GB frei 96 Prozent sind belegt.

Ich hatte ein bisschen in den Systemdateien geblättert. Mir ist eine versteckte Systemdatei mit der Bezeichnung "Medien" aufgefallen, deren Cache über 20 GB bei mir groß ist. Es könnte vielleicht sein, das dort meine gesamten Daten versteckt sind.

Vielleicht sind das empfehlenswerte Informationen für das Google Team.

to...@gmail.com <to...@gmail.com> #469Oct 29, 2023 11:06AM

Had the same issue today. No access to local storage. Rebooted the device and stuck while displaying "Smartphone is starting". Next reboot stuck in Android Recovery saying "Android System can not be loaded.." (screenshot attached). The Pixel 7 Pro was unusable so I had to do a factory reset. Everything works fine again (for now).

IMG_0023.jpg

2 MB

da...@gmail.com <da...@gmail.com> #470Oct 29, 2023 11:08AM

I have the same issue on my pixel 6a, with two profiles

uz...@gmail.com <uz...@gmail.com> #471Oct 29, 2023 11:29AM

I'm having the same issue Pixel 6, dual profile

ma...@gmail.com <ma...@gmail.com> #472Oct 29, 2023 12:00PM

Comment has been deleted.

Message last modified on Oct 29, 2023 12:01PM

ma...@gmail.com <ma...@gmail.com> #473Oct 29, 2023 12:01PM

Yup Pixel 6 is now unusable. Two profiles. Updated now no storage.

ua...@gmail.com <ua...@gmail.com> #474Oct 29, 2023 01:26PM

Same issue after android 14 update, i was trying to share image and noticed the storage can't be accessed as storage is full. In first few uses after the update, the main user's navigation would slow down after switching back from additional user, sometimes even can't close the app, and had to restart each time. And then suddenly storage full message, can't take screenshots or take new photo in main user account. The format fix it for me, but still it is huge pain to setup everything that you had before. This nee

ir...@gmail.com <ir...@gmail.com> #475Oct 29, 2023 01:50PM

With Monday coming (already there depending on the time zone) what can we tell other users that WEREN'T already hit by this? Sure, don't upgrade to Android 14, have backups (as much as Android will allow it) and maybe even a backup phone that isn't a Pixel if you might need a phone.

But apart from that, for the ones with Android 14 and multiple profiles, probably a good thing in general would be not to do big stuff, app updates, offline maps updates and so on? Stay on the main profile? Stay on the profile you are now? Remove the extra profile? DON'T touch the extra profile? Don't reboot? Do reboot (in case it's something that has a chance to be triggered by X amount of uptime)?

The only somehow safe path for now looks to be to wipe every device that was touched by multiple profiles and not touch this feature again, but that's outrageous.

je...@gmail.com <je...@gmail.com> #476Oct 29, 2023 02:12PM

6 Pro 256Gig:
After updating to Android 14, there were initially no apparent issues. A second user profile is available.

However, the following problems arose for the main user:

No access to the gallery via WhatsApp. Error message: "Storage full".
The camera app is not usable.
App updates via the PlayStore are not possible.
The swipe function (from bottom to top) is impaired, especially on a screen without the three digital buttons.
Saving is not possible.
The smartphone is barely operable; only emergency functions are available.
Backup functions are not usable, preventing access to existing data.

om...@gmail.com <om...@gmail.com> #477Oct 29, 2023 03:27PM

+1 please take this as a sev-1. My pixel 6 is unusable.
Was able to use my phone today morning, post that similar issue as reported by others.

ma...@gmail.com <ma...@gmail.com> #478Oct 29, 2023 03:52PM

I have got a pixel 6 with 2 profiles. No storage since Android 14 upgrade

je...@gmail.com <je...@gmail.com> #479Oct 29, 2023 03:58PM

Is it possible this is an exploit? Did android 14 get hacked?

ru...@gmail.com <ru...@gmail.com> #480Oct 29, 2023 04:21PM

So right before I had a lot of symptoms of this I saw one of my recently updated apps was "Android Device Policy" the early morning before I woke up. I was trying to uninstall/get the base version of some system apps to see if that helped however this one is just stuck "uninstalling".

ga...@gmail.com <ga...@gmail.com> #481Oct 29, 2023 04:32PM

I had the same problem with my pixel 7. After I switched user profiles the phone got slower so I restarted it. After restarting the phone it just shut down. The data got corrupted, so I had to factory reset. Lost all my data because of that.

IMG-20231029-WA0000.jpg

62 KB

https://www.chip.de/news/Pixel-6-Nutzer-berichten-ueber-Probleme-nach-Android-14-Update_185004300.html

gr...@gmail.com <gr...@gmail.com> #482Oct 29, 2023 04:57PM

Pixel 6 Pro. Also the same as everyone else. I have 3 Profiles. Update to Android 14 was already done more than two weeks ago. Just this morning most apps didn't work or crashed. I did a reboot, which took longer than usual but the phone started normal. I only realized the problem when I wanted to take a picture. Now of course no app that needs access to the memory is working properly. All data is invicible. Please fix ASAP. A factory reset is not an option.

di...@gmail.com <di...@gmail.com> #483Oct 29, 2023 05:07PM

Any chances to go back to android 13.. which might restore it to working state.. whats the point of backups otherwise. This is quite a mess Google.. own it.. clean it up. Thats the least.

mo...@gmail.com <mo...@gmail.com> #484Oct 29, 2023 05:16PM

This is completely unacceptable due to the lack of a response from Google, and it's imperative to emphasize that this affects all current Pixel users.

ah...@gmail.com <ah...@gmail.com> #485Oct 29, 2023 05:18PM

@#429

Please fix this soon or just send affected users the new Pixel 8.

I was thinking about this comment and while I don't see Google just mailing out Pixel 8's to people, there is an option that I can see being reasonable IMO. Assuming the "fix" is to do a factory reset and start over (and not something more elaborate, but that saves your data), affected users who are subscribed to or who switch to Fi could get a Pixel 8 with the "on us" deal (pay retail but get it back in bill credits over two years). Maybe throw in a Basic (100GB) Google One subscription free or for the reduced price ($0.75/mo) for life (and just tack it on to my Fi bill).

(Comedy option: Make my Gmail go back to growing constantly over time like it did back in the day! NEVER DELETE ANOTHER EMAIL!!!)

I would consider this fair (and possibly even BETTER for Google) as 1) the P8 has a longer support period, so you're using Google services (and creating revenue-generating data for them) for a longer period of time and 2) it would allow me to run beta versions of Android on my P6a for as long as it's supported. Currently I only have the one Pixel and don't have a good reason to buy another one just to play around with buggy software in my free time (I do enough of that at work!).

ro...@gmail.com <ro...@gmail.com> #486Oct 29, 2023 05:25PM

A factory reset is not an option for me, like many other concerned people here!!!! If it was, I would have done it two weeks ago. I want to have access to my photos and all files again. And when all the crap is fixed, my next phone won't be a Pixel!

jo...@gmail.com <jo...@gmail.com> #487Oct 29, 2023 05:42PM

Same issue on a Pixel 7 Pro, two user accounts set up. Phone is stuck in "Pixel is Starting" and though I can get to the fast boot menu, no options seem to have any effect (I have not tried a Factory Reset yet, and don't really want to).
A year ago my Samsung Galaxy 20 also got stuck in a boot loop... maybe it's time to finally try the iPhone.

at...@gmail.com <at...@gmail.com> #488Oct 29, 2023 06:58PM

google pixel 6 pro 3 weeks after update, problem accessing storage

ed...@gmail.com <ed...@gmail.com> #489Oct 29, 2023 07:46PM

Device settings storage crashes, photo app reports no space left. Many GB free. Under another profile I can make pictures with no problem, but settings ..storage still crashes.

This is such a bad bug. On the broken profile Gmail app can't even display images, another email app can display images, but can't download or share them

yi...@gmail.com <yi...@gmail.com> #490Oct 29, 2023 07:47PM

The first mistake was that the issue was declared as P2 for 8 days. The second issue is that it is P0 and we still have no official statement from Google.

Let me summarize the points of frustration:

this issue is equivalent to a ransomware
the data is there but we can access them
the only entity that can help is Google and the support says: replace device with a pixel 8 and enable backup to the cloud (which means Google One, a paid service)
Asking the user to do a factory reset is unacceptable: the user owns the data
asking the user to backup on the cloud is unacceptable, given that there is only one backup service and it is a paid service. Google removed adb backups to just force people to get Google One subscriptions
This whole behavior is disrespectful to the users. Google invested a lot in Google Pixel 8. The way this issue was handled is just negative publicity.

ma...@nerox.io <ma...@nerox.io> #491Oct 29, 2023 08:51PM

i tried to wipe my pixel 6a, it rebootet twice and then stuck in "Google" boot, getting very hot.
after like an hour i tried to reboot it, .. same
... went into fastboot again and tried to wipe it again.. giving me following output:

```
Wiping data ...
ERROR: recovery: [libfs_mgr] Unable to enable ext4 verity on /dev/block/platform/14700000.ufs/by-name/metadata because /system/bin/tune2fs is missing
ERROR: recovery: Open failed: /metadata/ota: No such file or directory
Formatting /data...
Formatting /metadata ...
Resetting memetag message...
Wiping Titnan M....
Wiping keys...
Data wipe complete.
```

im a bit clueless on howto move on, i am glad if i could fully reset it somehow. but have it bootloader locked, can not go into developer mode / usb debug mode ...

mi...@gmail.com <mi...@gmail.com> #492Oct 29, 2023 09:26PM

I would (humbly) advise you not to make any attempts or initiatives without official instructions from Google and wait for the bug to be resolved or for an official statement. Only after having taken note of Google's resolution, each user will be able to decide whether to "set sail for other seas"....I will be among the first, because I am now scared by the stability of the Pixels and by the lack of assistance provided in Italy and by the times resolution of the company... I am with a very expensive device (for my social and economic vision) and not working for too long and I consider this unacceptable (for my expectations as a customer) and not very empathetic (without resolution for more than ten days).Prosit

my...@gmail.com <my...@gmail.com> #493Oct 29, 2023 10:02PM

Pixel 7A, two profiles, Android 14, first thing I noticed was the camera was not saving photos, then it flashed the message that it was doing a factory reset, now it is stuck saying restarting.

se...@gmail.com <se...@gmail.com> #494Oct 29, 2023 10:08PM

Same issue with Pixel 7 pro, 2 profiles.
Loosing data is not an option, please help.

vi...@gmail.com <vi...@gmail.com> #495Oct 29, 2023 10:23PM

Phone stuck on "Pixel is starting" error. I'm Pixel 7 Pro and had multiple profiles.
Need a fix soon!

am...@gmail.com <am...@gmail.com> #496Oct 29, 2023 10:45PM

I had the same issue, only factory reset helped. It is really anoying that there is no good backup for android. If it have one, this issue wont't be a real issue. Reset, then restore, go work. But now, it takes a day to reinstall my apps one by one. And what if somedoby does't have a second device (like me, an iPad), how can enter the google mfa after factory reset?

I liked the open system, but now, I started to think about my next phone will be an iPhone...

eg...@gmail.com <eg...@gmail.com> #497Oct 29, 2023 10:59PM

I am facing this exact issue. I had used windows phone linker. I thought this could help me transfer files to my pc but that failed. Really NOTHING will show my files. I absolutely cannot afford to factory reset. I have so many pictures and videos of my family that are not backed up. Please address this issue ASAP

am...@gmail.com <am...@gmail.com> #498Oct 29, 2023 11:11PM

Facing the same issue on Pixel 6. One support is playing "transfer the chat" game. At least be responsible, IT'S OUR DATA,NOT YOUR DEVELOPER'S PLAYGROUND!!!!!!

ra...@gmail.com <ra...@gmail.com> #499Oct 30, 2023 12:27AM

Pixel 6. As with others, issue started with camera not saving photos and giving a "storage full" error (phone had 2GB free at the time).
Cleaning storage was stuck and now no userspace file is accessible for the main user.
Storage manager and file manager crashes upon opening any detail. Secondary profile/user works normally and I was able to clean 40GB on the phone, but the issue continues.

I can still install and remove apps, but even backups are stuck, so I can't backup to reset the phone and fix the issue.

ma...@kelhamtechnologies.co.uk <ma...@kelhamtechnologies.co.uk> #500Oct 30, 2023 12:45AM

Pixel 7. Multiple profiles. Couldn't access storage on one profile and then it ground to a halt, phone prompted to factory reset due to corruption and then was stuck in "phone is starting" after rebooting without factory reset. Sideloading Android 14 did nothing, attempted to downgrade to Android 13 but I didn't want to root the phone or do anything like that. Eventually factory reset to be able to use the phone again.

ca...@google.com <ca...@google.com> #501Oct 30, 2023 12:55AM

We are aware of an issue occurring on some Pixel devices (Pixel 6 and later models) that have both received the Android 14 update and have multiple users (other than the primary user) set up. Multiple users include users, guests, restricted profiles, and child users. However, it does not include having more than one Google account within the primary user or work profiles.

Depending on the device, this issue can result in the primary user being unable to access media storage. Alternatively, the issue can reboot the device with a “Factory data reset” message. If this message is accepted, data that is not backed up can be lost, and if it is declined, the device repeatedly reboots with the “Pixel is starting” message.

We’re continuing to work on fixes for impacted devices, and have already pushed out a Google Play system update that will help prevent this issue from being triggered on additional devices. To check if a Google Play system update is available for your device, follow the instructions in this Help Center article.

If you’re experiencing this issue: If your impacted device is unable to access media storage, we anticipate a system update will repair the issue and restore access to media files without requiring a factory reset. If your device is stuck in a "Pixel is starting" boot loop due to this issue, we are investigating methods that may be able to recover some data. We’ll provide more information as soon as it is available.

For users who are not experiencing this issue, or have already factory reset their device, we recommend avoiding creating or logging into a secondary user on the device until the OTA update is available.

We're sorry for the inconvenience this has caused, and we appreciate your patience.

ch...@gmail.com <ch...@gmail.com> #502Oct 30, 2023 12:59AM

Didn't have any issues until a few days ago. I hadn't been on my 2nd profile since the update, i logged into it and then i went back to my main profile. i can no longer take screenshots. I can access my current photos but i can't delete any. If i try to view my storage, the system service crashes immediately. I tried deleting the 2nd profile and even turning off that ability for multiple but it did not resolve it.
Pixel 6 with 34GB of free space.

no...@gmail.com <no...@gmail.com> #503Oct 30, 2023 01:11AM

@501/google - it's about time!!! Hopefully you proactively reach out to impacted users who have reported the issue once a resolution is available. I'm one of the people stuck in a "pixel is starting" state.

aa...@gmail.com <aa...@gmail.com> #504Oct 30, 2023 01:30AM

Hey guys,

Here's the official update regarding this issue:

https://support.google.com/pixelphone/thread/241474288?hl=en

I recommend subscribing to the thread to get the updates in real time.

Hope it helps!

- Aaron Muniz

je...@gmail.com <je...@gmail.com> #505Oct 30, 2023 01:46AM

Has anyone tried the Google play update solution yet?

ga...@gmail.com <ga...@gmail.com> #506Oct 30, 2023 02:21AM

I just checked ad it updated to the latest version but it says Oct 1st so I don't think Im getting it yet ...

me...@gmail.com <me...@gmail.com> #507Oct 30, 2023 02:26AM

Google Play update won't install. 145kb and it keeps saying update failed

ca...@gmail.com <ca...@gmail.com> #508Oct 30, 2023 02:41AM

Can we have an ETA for when the OTA is release for that problem ? Wow this is big!

je...@gmail.com <je...@gmail.com> #509Oct 30, 2023 05:00AM

Looks like the Google play security update is only for those unaffected, to prevent being affected. Though I'm not sure I'm any of those folks are monitoring any of the problem threads yet.meh.

If the problem is mitigated by a Google play security update, is it logical to assume that the problem is related to Google play? Or an app that was exploiting a security hole in Google play (advertently or inadvertently)?

Seems we all have to be a little more patient, but there seems to be some light here. Hoping for the best (but not holding my breath just yet).

do...@gmail.com <do...@gmail.com> #510Oct 30, 2023 05:21AM

Has anyone tried the Pixel Repair Tool and if so, does it erase existing data?
Given that I am already stuck in the boot screen, I was thinking to use the PRT but I can't back up anything.

ma...@gmail.com <ma...@gmail.com> #511Oct 30, 2023 06:16AM

Relative's Pixel 7 with multiple profiles hit this issue just the other day, due to dire need of functioning devices, eventually conceded to the factory reset.
Secondary account was a "work only" profile, thankfully reassigning OTP keys isn't a nightmare.
Specifically got the "Pixel is starting" version of the bug.

Unfortunately since the bootloader was still locked, I didn't have as many debugging options or available logs. Since I couldn't swap active partitions for this reason, I tried re-sideloading the OTA per some random theory.
No luck there.

After their factory reset, gave it a couple days and started to create a new secondary profile. The device immediately rebooted, didn't create the new profile, but thankfully didn't nuke the phone at it's current point.

Based on

https://issuetracker.google.com/issues/305766503#comment45 in this thread, this feels like an issue I remember seeing in the enterprise world back around 2018 with some Intel SAS SSDs. Since SAS drives are "dual port" drives, the firmware maintains 2 independent IO paths/pointers/targets to the flash. I guess in the firmware they failed to prevent collisions between them, so the secondary SAS domain could accidentally corrupt active IO by the primary. I think when that would randomly happen, the disk would brick. Fixed/prevented by firmware update, but not reversible.
Following that logic, my guess is the multiprofile logic, which seems to securely isolate each profile from one another, has a glitch that's getting profile X to write some portions of it's encrypted data to profile Y's encrypted sectors, ultimately corrupting a filesystem/keys/encryption/etc since the IO pattern would be encrypted with a different profile's keys. I have no involvement with Google, so this is purely just tossing a random theory into the wind.

va...@butanescu.com <va...@butanescu.com> #512Oct 30, 2023 07:50AM

As #506 says I too don't see any Play system update above the 1st of October. It's probably making its way through I guess.

Note for everyone that might be puzzled about which update we're waiting for (to PREVENT the issue, not to fix it for the people that already have trouble): it is "Google Play system update" under "System and updates". It ISN'T the regular system update and it ISN'T coming via Play Store updates.

Speaking of Play Store there are tons of Android System Update, Play Update and similarly named (of course third party) apps. There are literally two apps called "Pixel Launcher" (nothing more nothing less). I know the Play Store it's supposed to be the Wild West (and that's why we like it to some extent more than the competition) but somehow this is "too wild".

ak...@gmail.com <ak...@gmail.com> #513Oct 30, 2023 08:24AM

I am having this issue with my Pixel 6 Pro.
Please fix ASAP! It's is making it impossible to use my phone and applications.

ma...@gmail.com <ma...@gmail.com> #514Oct 30, 2023 10:16AM

Adding related link:

ug...@gmail.com <ug...@gmail.com> #515Oct 30, 2023 10:42AM

I have the same issue. i cant access my internal storage, as a result, I can't download files, no access to photos, can't take photos. what a shame google. i have always been using google phones and now you don't even respond or even try to fix. what a shame

a....@corp.nekki.ru <a....@corp.nekki.ru> #516Oct 30, 2023 11:05AM

Same issue for me, pixel 6a

sk...@gmail.com <sk...@gmail.com> #517Oct 30, 2023 11:56AM

Checked in a Pixel 6a, no update yet

se...@gmail.com <se...@gmail.com> #518Oct 30, 2023 12:14PM

looks like they stooped the updates my pixel 7 is still on android 13 and shows its the latest update.
Sad cause I had to buy this one that way I wouldn't have to wipe my 6a and loose precious baby photos. I am happy they are finally responding, thank you.

la...@gmail.com <la...@gmail.com> #519Oct 30, 2023 12:56PM

If/when Google posts a fix is there a known location where it will be?
I'm sure it will be here eventually but just wanted to leave a page up if there is one available.

ch...@gmail.com <ch...@gmail.com> #520Oct 30, 2023 02:04PM

Mine was fine for the first few days and just started malfunctioning overnight. Not sure what happened, but very frustrating. Cannot download the Google Play Services Update, either. Thanks for everyone providing support. Running Pixel 6.

al...@gmail.com <al...@gmail.com> #521Oct 30, 2023 02:35PM

Ran into this issue yesterday. I've checked for updates and there is one available for Google Play Services but it fails to download. The storage tab in settings also does not work, crashing the app when I attempt to access it.

el...@gmail.com <el...@gmail.com> #522Oct 30, 2023 02:56PM

Have had the issue for a week, can't take any pictures, update any apps. Pixel 6a

je...@gmail.com <je...@gmail.com> #523Oct 30, 2023 03:14PM

When does the update arrive that solves all this problem?
It is not possible to have a cell phone without being able to use it.

da...@ulap.co <da...@ulap.co> #524Oct 30, 2023 03:43PM

Official statement from google here. They are creating mitigations for the various manifestations of the issue. Unfortunately, there is no big fix yet, but there is finally movement.

Thank you for the hard work. I'm sure it was a long weekend.

https://www.reddit.com/r/GooglePixel/comments/17jhkwo/issues_accessing_storage_after_updating_to/

ah...@gmail.com <ah...@gmail.com> #525Oct 30, 2023 04:02PM

@#519

See the link posted by Aaron in #504

https://support.google.com/pixelphone/thread/241474288?hl=en

As he says - subscribe to the thread so you get updates in real-time.

Don't worry - unlike this one, that thread is locked, so there are no "me too" posts and you'll only get updates when it's worth reading :-)

My understanding of the current situation is it's a bit like the movie Speed - just keep moving and don't make too many changes, or else...

If you're on a device that would be affected (i.e. a Pixel 6/7/a on A13 with multiple profiles) you can download a Play System update that will mean that you won't encounter this issue if you upgrade to Android 14. As someone else says, this is confusing, but Play System updates are separate from security updates and app updates. On the up-side, even very old versions of Android can still get Play System updates (like at least back to Android 11, maybe even further back?)

If you're already on Android 14, but not in a "Pixel is starting...." bootloop and just can't access the memory, don't reboot or switch profiles. In my experience, switching profiles caused the phone to become slower and slower and warm to the touch until it spontaneously rebooted on its own, so I got into the habit of just rebooting in order to switch from my secondary profiles to my primary in order to preserve battery and a little of my sanity. I had previously reached out to the Pixel social team on Twitter/X for help, who transferred me to Fi Support because that's where I got my P6a, and they suggested a factory reset.

(Aside: If your answer to all issues is to factory reset or reboot, I would be concerned about being replaced with a robot... Sure, it works most of the time, but cmon)

If you're already in the bootloop (like me), just hang tight and they might be able to save some of your data. I'm guessing this will be done with the Chrome Android update tool.

I'm anxious for this issue to be resolved. At the same time, I hope that the engineers and developers are able to take the time to solve the problem correctly. (i.e. it'd be nice if I get my phone back up and running and if profile switching finally worked smoothly...)

vi...@gmail.com <vi...@gmail.com> #526Oct 30, 2023 04:11PM

Same issue on pixel 6a. Storage is unaccessible and the settings app crashes when trying to view my storage. Phone says I only have 2gb of internal storage via the files app.

sk...@gmail.com <sk...@gmail.com> #527Oct 30, 2023 04:54PM

Update is coming from Google Play System update:
Open your device’s Settings app.
Tap Security & privacy and then Updates.
For security updates, tap Security Update.
For Google Play system updates, tap Google Play system update.

je...@gmail.com <je...@gmail.com> #528Oct 30, 2023 04:59PM

Appreciate the devs for doing their jobs but just to remind everyone, this has been a known issue for a long time, but advertised as affecting a "small group". It took a lot of effort to get them make this important enough and realize the scope of the issue.

Also, I'm sure everyone is getting paid premium overtime money, for a problem they created and sat on for a long time.Thats just a fact.

So much personal data still held hostage for me and other... And for others who were guided by support to factory reset, data gone forever.

Credits is due when the problem is fixed, but at the moment, they just need to do their jobs...

mo...@gmail.com <mo...@gmail.com> #529Oct 30, 2023 05:25PM

Did they happen to pull Android 14? I got a new 7a and it doesn't indicate needing an update to 14. It says it's current with A13 with a security update of September 1.

gu...@gmail.com <gu...@gmail.com> #530Oct 30, 2023 06:24PM

This is what happens whenn your SWEs spend all day posting disrespectful garbage on memegen mocking other companies and their products instead of doing their job properly.

Won't be using your Android crap again.

be...@gmail.com <be...@gmail.com> #531Oct 30, 2023 06:25PM

Great start in the day when waking up and realizing that my new pixel 7 isn't booting anymore...

dr...@gmail.com <dr...@gmail.com> #532Oct 30, 2023 06:57PM

Mine happened weeks later i updated the android 14. One day i noticed the whatsapp on the secondary profile was updated to latest version so when i tried updating the whatsapp to the latest version on the primary profile it started shutdown and since then wasnt able to access the media after restart. Its been 11 days still waiting and its quite frustrating i cant loose the data factory reset is not an option for me. Never in my wildest dream did i imagine such a facade from the google developers when the main selling point of the pixel was the yearly os updates. I rather buy a cheap phone every year than a premium one from now on just will put my money in the buying back up monthly.

eb...@google.com <eb...@google.com> #533Oct 30, 2023 07:07PM

Hi, this is Eric from the Android engineering team. I wanted to step in to answer a few questions and give a few clarifications:

What should impacted users do?

I realize this is the most important question, but I don't have much to add to comment #501 yet. If you want to make your device usable immediately, but lose non-backed-up data, you can factory reset it now. Otherwise, for devices that cannot access media storage, you'll need to wait for a fix in an Android system update. We intend for that to happen as soon as possible, but I don't have a date yet. For devices stuck in the "Pixel is starting", we are investigating a solution that should recover media files, as long as you did not accept the factory reset prompt. We'll provide more details as soon as possible.

Note that the Google Play system update, which is already available, is preventative; it doesn't help already-impacted users.

As always, you can also contact Pixel Support to talk with an agent one-on-one.

How do I tell if I've gotten the (preventative) Google Play system update?

You've gotten it if your device shows "Google Play System Update: October 1, 2023", and you've checked for updates and none is available. Unfortunately, both the old and new October updates show the same date of October 1, but checking for an update should ensure that you've gotten the new one.

Why wasn't this issue acknowledged earlier?

We've actually been working on this since October 16, and the internal issue has been P0 (highest priority) since October 19. There seem to have been several factors that contributed to the public issue not being updated. We'll be looking very closely at how the gap in communication happened and seeing how we can prevent it in the future. I appreciate everyone's persistence in reporting this issue, and the details you provided were very valuable in diagnosing this issue.

Why wasn't this issue found before release?

We'll be looking at this very closely later; currently our highest priority is to help impacted users. But there seem to have been multiple factors that contributed to this, including: the issue was not triggered by Android 14 alone, but rather by an unexpected interaction between the September Google Play system update and Android 14; the issue only occurs on devices with secondary users; and the issue happened only after the device has been used for a while, not immediately.

Why are only Pixel 6 and later device models affected?

A certain kernel change was necessary for this issue to occur, and only these devices received that change as part of the Android 14 update (and received the Android 14 update in the first place).

ke...@gmail.com <ke...@gmail.com> #534Oct 30, 2023 07:19PM

Thank you very much for the update Eric @ #533. That is very much appreciated.

Perhaps there is a lesson to be learnt here as if the issue was known on 16/10 and yet the update was continued to deployed via OTA until one or two days ago. Device-support did not appear to be briefed about the issue either and continued to provide silly "replies".

There is a feeling that it was only when media coverage was picked up by someone "high up" that the issue finally received the proper attention.

Finally, thank you for finally actively updating the community and working tireless for a fix. Better late than never..

me...@gmail.com <me...@gmail.com> #535Oct 30, 2023 07:38PM

I also got the same problem yesterday, so basically I have a dumbphone now. Can't take any pictures,. can't download anything.

ga...@gmail.com <ga...@gmail.com> #536Oct 30, 2023 07:49PM

Thank you for the update!, communication is key during these issues...

That said, for devices stuck in the "Pixel is starting", recovering media files is great but unfortunately not enough, the dumb google one backups are quite incomplete and do not backup downloads or documents or data in any folder manually created, or data for many applications...

Sounds like recovering these devices to boot normally without factory reset is not possible? if so, please make an afford to not just recover media file, but all data from the device...

lu...@gmail.com <lu...@gmail.com> #537Oct 30, 2023 08:07PM

While I appreciate we are finally receiving some information, I'm really upset about this:

For devices stuck in the "Pixel is starting", we are investigating a solution that should recover media files, as long as you did not accept the factory reset prompt.

It was Google support that told me there's no other way to get my phone back to normal if not a factory reset! And due to lack of communication I finally went that way! I've lost very important photos (to me) and am very saddened! How can you, Google, make up for this?

mi...@gmail.com <mi...@gmail.com> #538Oct 30, 2023 08:16PM

I sincerely appreciate the good will of the Android team which allows an update on the topic, but (equally sincerely) this communication leaves me stunned (even more than the bug) because the company confirms my disappointment as a customer in many aspects (lack of preventive transparency which would have made it possible to save the devices of many users, the uselessness of the communities where the poor desperate users cried out for help, terrible assistance management, terrible communication management in all these days, absence of a certain date for the resolution). I hope that Google can release an update as soon as possible that will allow me to recover the data on my device (my right for a device purchased and not granted or given as a gift) and so I can say goodbye to the world of Pixels.

a....@gmail.com <a....@gmail.com> #539Oct 30, 2023 08:31PM

As others commented here, when I contacted the support they told me the only options I had were a factory reset and warranty options. Which was unacceptable as first choices.

I want to recommend that you tell the support team to tell people who have this issue that the team is working on the bug currently and refer them to this issue. If I wasn't a developer and wanted to see if I had other options I would have gone with their recommendation and lost my data forever.

nh...@gmail.com <nh...@gmail.com> #540Oct 30, 2023 09:15PM

I can't wait to read the RCA

do...@gmail.com <do...@gmail.com> #541Oct 30, 2023 09:45PM

@533/Google/Eric:
For those of us stuck in a boot loop, is the desired solution from Google that we will be unstuck and regain full access to our devices or is the outcome that we'll have a way to pull our media files but still have to reset the device?

Also, are there plans to compensate users for this? Many of us rely on our phone to do our jobs and don't have a second device just lying around. When we downloaded a normal version of an OS, not a beta, we expect it to work.

eb...@google.com <eb...@google.com> #542Oct 30, 2023 10:20PM

As others commented here, when I contacted the support they told me the only options I had were a factory reset and warranty options. Which was unacceptable as first choices.

I want to recommend that you tell the support team to tell people who have this issue that the team is working on the bug currently and refer them to this issue.

I've confirmed with Support that they have the latest information, and "wait" is being given as an option too. I don't know the exact timeline of when information was conveyed to them, but we'll be taking a close look at anything that could have been done better.

For those of us stuck in a boot loop, is the desired solution from Google that we will be unstuck and regain full access to our devices or is the outcome that we'll have a way to pull our media files but still have to reset the device?

We're still looking into this.

bu...@gmail.com <bu...@gmail.com> #543Oct 30, 2023 10:43PM

Are you telling us you knew about this since Oct 16, but nonchalantly decided to keep the poison spreading until now? What the actual ...?
Responsibility, ever heard of that?

I got this bug on Oct 23. That is ONE WEEK, 168 hours, 604800 seconds after you first got notice of the bug. All you had to do was simply STOP the rollout, or at the very least WARN users about this potential issue. Instead, all I got was ads about how great the new Pixel 8 was. Why did you keep pushing the update one week later?

Look, for those of us caught in the boot loop, getting back "some data" ( #501 ), our "media" ( #533 ) is very disquieting.

I've got HUNDREDS of (anonymimzed) patient notes seen in the last three months, in a note taking app.
DOZENS of bookmarks and probably A HUNDRED important browser tabs open.
OVER A HUNDRED new contacts which I may need to reach out to in years to come.
Conversations in Whatsapp groups that no longer exist.

Losing that data, in these circumstances and with full knowledge on your part, is something I will never forgive. I'd be willing to pay upwards of $10k to recover it (not to you, of course). Imagine that.

As you may see, I totally expect to recover more than "some" data, and am willing to go to great lengths to get exactly that. Even if that means suing for the very first time in my life.

Sincerely hoping you are underselling your data recovery skills. Even if takes sending in our devices.

je...@gmail.com <je...@gmail.com> #544Oct 30, 2023 10:44PM

Another here affected,simply unacceptable

bu...@gmail.com <bu...@gmail.com> #545Oct 30, 2023 10:52PM

Are you telling us you knew about this since Oct 16, but nonchalantly decided to keep the poison spreading until now? What the actual ...? Responsibility, ever heard of that?

I got this bug on Oct 23. That is ONE WEEK, 168 hours, 604800 seconds after you first got notice of the bug. All you had to do was simply STOP the rollout, or at the very least WARN users about this potential issue. Instead, all I got was ads about how great the new Pixel 8 was. Why did you keep pushing the update one week later?

Look, for those of us caught in the boot loop, getting back "some data" as per #501, our "media" as per #533 is very disquieting.

I've got HUNDREDS of (anonymimzed) patient notes seen in the last three months, in a note taking app. DOZENS of bookmarks and probably A HUNDRED important browser tabs open. OVER A HUNDRED new contacts which I may need to reach out to in years to come. Conversations in Whatsapp groups that no longer exist.

Losing that data, in these circumstances and with full knowledge on your part, is something I will never forgive. I'd be willing to pay upwards of $10k to recover it (not to you, of course). Imagine that.

As you may see, I totally expect to recover more than "some" data, and am willing to go to great lengths to get exactly that. Even if that means suing for the very first time in my life.

Sincerely hoping you are underselling your data recovery skills. Even if takes sending in our devices.

mi...@gmail.com <mi...@gmail.com> #546Oct 30, 2023 11:30PM

As my device developed "no space" symptoms only a few days ago, I really wonder why Google didn't warn me to manually backup whatever I can before my phone will go off the cliff, if they knew about the issue for 15 days already...
You know what? I never had an issue with Huawei... It looks that I made really stupid decision to buy Google phone for safety reasons.

ch...@chrispalmer.info <ch...@chrispalmer.info> #547Oct 30, 2023 11:37PM

Thanks Eric for the update. Hopefully nobody attacks you directly. It's not like you pushed the code yourself.

I have to agree with others that the statement that you've known about this issue since the 16th is disconcerting. It was only publicly acknowledged on the 29th.

Given there were likely preventative steps that could have been taken by users in the interim (not updating to A14, not using secondary profiles, not downloading the September play update, etc etc), the lack of communication effectively exacerbated the issue.

I very much do appreciate the update, but the amount of goodwill lost here is significant. Even a perfect fix at this point is unlikely to repair the reputational damage done.

eb...@google.com <eb...@google.com> #548Oct 30, 2023 11:52PM

Just to clarify, the date I mentioned was just when this issue first started being investigated. This was a complex issue, and it took time for it to be investigated, including understanding its impact on different devices and determining which update had actually been responsible (considering that this issue was caused by an interaction of a Google Play system update with a regular system update, not by one update alone). I agree that communication has not been adequate, and we'll keep you updated going forwards.

br...@gmail.com <br...@gmail.com> #549Oct 31, 2023 12:02AM

Thank you so much for your help. Started in august 2023

On Mon, Oct 30, 2023, 5:52 PM <buganizer-system@google.com> wrote:

du...@gmail.com <du...@gmail.com> #550Oct 31, 2023 12:09AM

What compensation can users expect for having a non-functioning device for approaching a month? We paid hundreds, if not thousands of Pounds, Euros, Dollars for Google's flagship devices expecting the best, we did not join the beta program or accept the risk of these issues, we trusted Google. I have lost access to important documents while in the process of purchasing my first home, Google has turned what should have been a happy and exciting time of my life into one that's extremely stressful and concerning. Others have stated they've lost access to medical records. Now, other than fixing the issue how does Google expect to make this right to the users?

I suggested Pixel phones to various friends and family members, I've been directly responsible for several people making the switch, and now I have to apologise to those close to me who trusted my judgement when their phones no longer work.

fa...@gmail.com <fa...@gmail.com> #551Oct 31, 2023 12:15AM

All of my photos disappeared suddenly.

am...@gmail.com <am...@gmail.com> #552Oct 31, 2023 12:22AM

Oct 19, 2023 ~ 2 PM Pacific time is when my Pixel 6 decided to update itself to Android 14 and asked me if I wanted to reboot right then or later. Like an idiot I let it reboot itself and it's been stuck in some sort of hell (black screen of death) ever since. I interacted with both Google and Google Fi "tech support" and the only line of conversation there is around whether my phone is under warranty or not. Also, less than helpful staff when my Google account uses the Pixel that got bricked in 2FA (can't authenticate myself to Google either via phone or via email -- that was a fun circus that only ended with my own problem-solving not Google's). PLEASE, IF YOU THINK YOU WANT TO STAY IN THIS BUSINESS GET THIS SITUATION FIXED (IN SOFTWARE AND HARDWARE) AND TAKE BUILDING HIGH AD SPACES AND APOLOGIZE TO YOUR CUSTOMER BASE. I will no longer use Google hardware and will divest myself of as many Google things as possible in the near future because this shit show was of massive proportions. Google needs to fix this so I can recover the important data I still have on a piece of hardware I paid full price for that is currently and expensive paperweight.

k3...@gmail.com <k3...@gmail.com> #553Oct 31, 2023 02:38AM

If it hasn't already been said, there's a workaround to install apps.

Use another profile (or guest), install the app there. Once it's fully downloaded, switch back to the main profile and install it again. This time, since it is already on your phone, it will fully install to your profile. If the app requires storage access like your camera, well, that part of the issue will still be a problem.

But at least you can install apps now.

6 pro here.

km...@gmail.com <km...@gmail.com> #554Oct 31, 2023 03:10AM

Does anyone know how to get notified as soon as they pushed to update? I enabled notification for this ticket, but I wonder if they update the ticket for OTA push or not.

je...@gmail.com <je...@gmail.com> #555Oct 31, 2023 03:23AM

I would strongly suggest to stay away from workarounds and follow the advise of not touching the secondary profile.if they have an upcoming solution for storage, and they are advising to stay away from secondary profile operations, it seems logical to assume they found that the actions are directly connected to the issue. An RCA for later would hopefully reveal all the mystery, if we are lucky enough. I also assume they are waiting for the monthly security update schedule to stealth release the fix without the rest of the world knowing. Fine with me, patiently waiting so I can move on from this mess.

ab...@gmail.com <ab...@gmail.com> #556Oct 31, 2023 03:41AM

My pixel 7 pro multi account down as well after update, BUT Same thing happened to my pixel xl after an update with single user only capability, so is it because of multi user? It wasn't the case when same thing happened on my pixel xl last year forcing me to move to this POS. Now this one? Waiting on your fix Google......still waiting on the pixel xl one too. I've got two phones I can't use without losing all data, luckily I have a Samsung that I switched to until you fix it, if ever.

da...@gmail.com <da...@gmail.com> #557Oct 31, 2023 08:11AM

Same with my Pixel 6a. The gallery had no images or videos so I checked File Manager but it showed nothing then I tried to Restart it hoping it will fix this issue but after restarting it Showed Data is corrupted Factory Resetting Device and then it stuck in Pixel is Starting.... Boot Loop. So, I had to Factory Reset from Bios menu.

an...@gmail.com <an...@gmail.com> #558Oct 31, 2023 08:18AM

Comment has been deleted.

Message last modified on Oct 31, 2023 08:19AM

ja...@gmail.com <ja...@gmail.com> #559Oct 31, 2023 08:23AM

Pixel 6 Pro which is unable to access storage. Shows there is more than half available however crashes Settings app when looking, unable to take photos but still able to see.photos in gallery.

an...@gmail.com <an...@gmail.com> #560Oct 31, 2023 08:24AM

Pixel 6 user, and have multiple accounts, android 14 updated 3 weeks back, suddenly shown storage issue while loading a photo in whatsapp, restarted the phone,
But showed that either factory reset or try again,
Chosen try again option, after appearing google logo
Screen shows " Pixel is starting .... "
I can take phone call if using earphones 😄
So my question is when will my pixel sart again???

ig...@gmail.com <ig...@gmail.com> #561Oct 31, 2023 08:51AM

The problem is also affecting Pixel 5A. My phone was turning off by itself for 3 days, and now I can't turn it on at all...

ja...@gmail.com <ja...@gmail.com> #562Oct 31, 2023 09:16AM

Pixel 6 Pro - froze and needed to be restarted. Since then have no access to storage, including some apps which require storage to function.

lo...@gmail.com <lo...@gmail.com> #563Oct 31, 2023 09:24AM

This issue should be renamed, the title is misleading.
- It affects not only pixel 6, but also 7 and above.
- According to Eric, this is caused by a google play services update interaction with andoid update
- It's not only storage access, the issue also causes a bootloop

js...@gmail.com <js...@gmail.com> #564Oct 31, 2023 12:16PM

Same issue as above.

Issues arise when trying to open images in WhatsApp. Now no access to internal storage In time manger or for any apps.

mi...@gmail.com <mi...@gmail.com> #565Oct 31, 2023 12:53PM

I only discovered the storage problem today after taking pics WITHOUT ANY ERROR but later I couldn't find any of them. I've been suffering from EXTREEM slowness when using back gesture or trying to get out of an app for a while. I have a work profile on the main profile as well as a secondary profile.
It was recommended to update to the latest version. How will this happen when the OS doesn't have storage function!?

mi...@gmail.com <mi...@gmail.com> #566Oct 31, 2023 01:00PM

One thing, I tried. Seems like the main profile is the only OS user which doesn't have storage privileges. I found a minor update and I successfully updated it from a secondary profile! Still, I can't access the storage from the main profile.
Waiting for the fix ASAP please!

sk...@gmail.com <sk...@gmail.com> #567Oct 31, 2023 01:23PM

On Pixel 6A anyone have received the Play Servies update?

gr...@gmail.com <gr...@gmail.com> #568Oct 31, 2023 01:23PM

Pixel 5a 5G.

Installed the 14 sometime last week. Two nights ago (29th), I noticed that the security pattern suddenly stopped working properly. Kept saying 'wrong' even when I used correct pattern. Restarted the phone. Now it stuck in FastBoot mode. I can't get out of it.

NOS-production: error
Device-State: error!
Boot-slot: b
Enter reason: failed to load/verify boot images

cb...@gmail.com <cb...@gmail.com> #569Oct 31, 2023 01:44PM

Checking for play service update still only shows October 1. You can check
in Settings > Security > Updates

On Tue, Oct 31, 2023, 9:23 AM <buganizer-system@google.com> wrote:

https://www.forbes.com/sites/jaymcgregor/2023/10/30/google-issues-warning-to-pixel-users-over-android-14-media-bug/?sh=1289071440ee

im...@gmail.com <im...@gmail.com> #570Oct 31, 2023 01:44PM

Same issue here. Pixel 6 pro with work profile on primary and a secondary profile. Apps unable to access internal storage. Phone is a dummy now!

ma...@gmail.com <ma...@gmail.com> #571Oct 31, 2023 01:47PM

At least now we know why they offer 7 years of updates.
If a P0 issue takes them this much time to be fixed - I don't even want to ask how long it will take until they fix the battery draining and bluetooth issues with the new Pixel 8 devices.

mi...@gmail.com <mi...@gmail.com> #572Oct 31, 2023 01:59PM

I have been with the Pixel in these disastrous conditions for thirteen days. I can't download or receive files, I can't take photos, I can't access my files, some apps are crashing, security downloads are outdated. Never has something so disconcerting happened to a device. I will go back to buying Samsung devices as soon as it comes out the new Galaxy, cursing the day I decided to trust the Pixels (an expensive device and in eternal beta version). I hope that Google will allow me to get my files back, perhaps by releasing an urgent update (maybe before 2025 or at least before the launch date of the new Pixel 13 with Android 20)

el...@gmail.com <el...@gmail.com> #573Oct 31, 2023 02:23PM

I had this issue yesterdat and had to do a factory reset. I am very dissapointed in this and i really hope that the issue will bee resolved soon. I hope that google will reimburse us for inconvenience.

do...@gmail.com <do...@gmail.com> #574Oct 31, 2023 02:26PM

I didn't have this bug but I had heard about it so I updated to the October Play update because I was told it would provide protections against this bug. However, several days after updating, I got the bug and now I'm stuck in "Pixel is starting"... Hoping this gets fixed soon.

ro...@gmail.com <ro...@gmail.com> #575Oct 31, 2023 02:49PM

it's an insult to all pixel customers to live for more than three weeks with a device that is almost unusable. i have an old huawei 20 lying around at home, but it's only a makeshift replacement. for one thing, it's extremely slow because it's old. you can forget about taking photos with it - it's too old. i also can't simply switch sim cards because i have an e-sim (private) and a business one stuck in the pixel. i initially deleted numerous apps due to the message that memory was missing. now i can't install them and they are missing. should i be happy that my pixel isn't stuck in a boot loop like numerous others? and be happy that my pictures might be saved? *irony off* i would not have thought it possible to ever get into such a situation. such an expensive device and then only annoyance! it is not clear to me how customer service can give such erroneous information all the time (factory reset) when the case has been known since october 16! how many people have trusted this information and made a factory reset. i am glad that i refused. now it only remains to hope that something happens as soon as possible. today the 17th day with unusable pixel!

ma...@gmail.com <ma...@gmail.com> #576Oct 31, 2023 02:53PM

P7P here.

Woke up to find mine in the "Pixel Is starting" bootloop this morning.

I refuse to factory reset and lose all my data. Plz fix bruh.

la...@gmail.com <la...@gmail.com> #577Oct 31, 2023 03:29PM

Still stuck in "Pixel is starting" and have to use my original Pixel 1 XL as it's the only other phone I have. The funny part about it is the Pixel 1 fingerprint reader is miles better than my 7 Pro and I had forgotten just how much I missed the notification LED on it.
Shouldn't have traded in my Samsung .

ya...@gmail.com <ya...@gmail.com> #578Oct 31, 2023 05:21PM

Same issue here. Pixel 6 pro with 2 profiles . In the first profile apps are unable to access internal storage.

Message last modified on Oct 31, 2023 05:42PM

yi...@gmail.com <yi...@gmail.com> #579Oct 31, 2023 05:58PM

Hey Eric from the Android team (comment #533), any update for us?

The least you can do for now is give us some daily update on the status of the fix.

je...@gmail.com <je...@gmail.com> #580Oct 31, 2023 06:05PM

Hi Eric from Google team
Please also take note of #574

https://issuetracker.google.com/issues/305766503#comment574
It seems noteworthy. Thanks.

gr...@gmail.com <gr...@gmail.com> #581Oct 31, 2023 06:09PM

Also to Eric - it would be great to know if we are talking about a few days until the fix is available or a few weeks. We all need it ASAP. Also I would like to know how we are all compensated by Google for and expensive Phone that's unusable for weeks.
I am on Vacation and can't take picture or do almost anything on my pixel 6Pro - how wonderful 🤨. This is totally unacceptable.

mi...@gmail.com <mi...@gmail.com> #582Oct 31, 2023 06:33PM

I'm (honestly) not interested in knowing how many days or weeks remain until the update date, I want to know from Google how many hours remain until the update. We (at most) will have a little discount voucher worth a few dollars/euros and now after this unspeakable situation and after thirteen days of blocking the Pixel (and several days of silence and silence about the serious bug), I have understood that I am not a customer and I understood that I was not a user and I understood that I was not even a citizen of this digital community, but I learned (finally) that I was only a subject of His Majesty or (in the worst case scenario) just a "cash cow" when it is necessary".

do...@gmail.com <do...@gmail.com> #583Oct 31, 2023 07:48PM

@Eric it would be extremely appreciated to get more frequent updates. We are all holding out here in a really shit situation. Frankly, I am locked out of bank accounts, some work stuff and more just because all verification goes over 2 factor these days. Hell, I am locked out of Google services because my PIXEL is my verification device.
Frankly, I am not ok with "a discount voucher". Even if fixed eventually (and I truly hope you guys can figure this out like yesterday because every minute, hour, day makes it a bit worse), but there is true opportunity cost here, true losses for people that depend on their phone to do their work, and even simple things like logging into a bank account to pay bills is not possible which in turn can create overdraft fees and other issues.
So fix it and figure out how you'll make it up to neglected customers.

da...@gmail.com <da...@gmail.com> #584Oct 31, 2023 08:11PM

Is there any more details to provide towards the technical reasons of the issue? There seems to have been a lot of small changes to the ways volumes are mounted and users are assigned storage. We could be leveraging the full expertise of the android community to solve a critical vulnerability for users. I consider this a win anything at all helps expedite the fix.

Based on some of the logs below, we can begin to trace the code. https://cs.android.com/android/platform/superproject/main/+/main:frameworks/base/services/core/java/com/android/server/StorageManagerService.java?q=%22error%20preparing%20storage%22

Are there any talks of creating a CVE ID to track the issue for the greater community?

se...@gmail.com <se...@gmail.com> #585Oct 31, 2023 08:43PM

looks like Forbes picked it up

ch...@gmail.com <ch...@gmail.com> #586Oct 31, 2023 08:52PM

single user/profile pixel 6 keeps soft booting at random times for past 2 weeks. had over heat issue this morning when it went from cool to blazing hot in a matter of seconds . this was a first.

hu...@gmail.com <hu...@gmail.com> #587Oct 31, 2023 08:56PM

Today, I woke up after taking a nap and found messages related to over use of storage. However, using secondary profile, it shows 40 gigs of free storage. Please provide update, I have important data.

re...@gmail.com <re...@gmail.com> #588Oct 31, 2023 09:14PM

It's been over a week since my pixel 7 wouldn't boot all of a sudden. Using an old Samsung for now, hoping without any reassurance from Google that I might be able to get some of my missing files back.
At this point I don't think I can trust the phone again even if the issue gets resolved.

br...@gmail.com <br...@gmail.com> #589Oct 31, 2023 09:16PM

On Tue, Oct 31, 2023, 3:15 PM <buganizer-system@google.com> wrote:

https://issuetracker.google.com/issues/307987894

es...@gmail.com <es...@gmail.com> #590Oct 31, 2023 09:18PM

I have this issue with Pixel 7 Pro. Multiple Profiles, running Android 14.

ad...@gmail.com <ad...@gmail.com> #591Oct 31, 2023 09:24PM

There's google play system update avaiable after 1 Oktober. Is that the one that can prevent or to fix? Anyway, I still can't download and install it because I STILL CAN'T GET ACCESS TO MY OWN INTERNAL STORAGE. Google. Please.

ma...@gmail.com <ma...@gmail.com> #592Oct 31, 2023 09:35PM

:facepalm:
Just went to ensure the preventative Google Play patch was loaded on my Pixel 7 Pro, and it TRIGGERED THE BUG!!!
Stupid me, it was working before and I should've just left it alone.

My device had "Google Play System Update: September 1, 2023", I hit the "check for updates", which gave me a reboot button.
I hit the reboot button and it rebooted straight to recovery offering me to "Try again" or "Factory Reset".

Now I'm stuck on "Pixel is starting...".

Thanks Google! The preventative update can trigger it too!

yu...@gmail.com <yu...@gmail.com> #593Oct 31, 2023 10:00PM

At this point, I'm sparingly using my pixel 6 so it doesn't randomly restart and get hit by the bootloop bug.

What are the conditions for the bootloop? Does anyone know?

I had created a 2nd profile on the 27th not knowing there was a bug. This caused both the main and 2nd profile to lag considerably when swiping up to get to the home screen. I was able to restart a few times, and finally the delay stopped occurring. I realized there was an issue with the storage later that night, where I found out about this bug. Ever since reading about the possibility of a bootloop, I haven't restarted since, nor have I really used any apps so it doesn't use up all the "cache/storage???" in case causes some random overflow and automatically trigger a mandatory restart that could result in the bootloop.

I can't afford to lose the pictures and videos I took from my recent month long trip that ended a few days prior to the start of this issue. It's been stressful, definitely did not sleep well the first couple of days.

bi...@gmail.com <bi...@gmail.com> #594Oct 31, 2023 10:06PM

Buy a Pixel, they said.
It'll be good, they said.

I can deal with the bad battery life, I can deal with the shit carrier support, but having my phone being bricked all of a sudden after I return to my desk? Naaah
I am beyond enraged right now. I have to leave all of my work data on the phone, because some asshat Google engineer didn't feel a need for passing QA.

Provide a fix soon.
To the community: We should organize a case. Hit Google in the money, where it hurts them. Probably the court case would be solved quicker than this bug...

sh...@wtf.sg <sh...@wtf.sg> #595Oct 31, 2023 10:33PM

Comment has been deleted.

Message last modified on Oct 31, 2023 10:34PM

sh...@wtf.sg <sh...@wtf.sg> #596Oct 31, 2023 10:37PM

https://issuetracker.google.com/issues/306808075

https://issuetracker.google.com/issues/307779421

https://issuetracker.google.com/issues/308240662

https://issuetracker.google.com/issues/307998625

va...@gmail.com <va...@gmail.com> #597Oct 31, 2023 10:47PM

I have the same problem. Start to loosing faith in Google. Pixel 6 with dual account and non working fingerprint reader before android 14

se...@gmail.com <se...@gmail.com> #598Nov 1, 2023 12:21AM

P0 issue without a workaround for 15days.. feels like this is not getting enough attention. Peoples livelihood depends on the phone.
Factory reset is not a workaround.

If there is no workaround or fix for the phones which are struck in boot, please let us know. Waiting for this long without any update and without a phone is frustrating.

hu...@gmail.com <hu...@gmail.com> #599Nov 1, 2023 12:52AM

Guys, I have a question. Since storage is full for the main profile, if there will be an upcoming update to fix the issue, will it be able to update?

1) in case there will be an update, it has to be updated via main profile, where the storage is full?
2) is there any mechanism to push critical updates despite lack of storage in the phone's main profile?

ry...@gmail.com <ry...@gmail.com> #600Nov 1, 2023 05:21AM

We need compensation on this matter! I had Halloween party awhile ago and its pretty disappointing that my camera is broken. Some games that runs obb file is not working either. Accessing storage settings just force closes the Settings application. I hate to admit but I am loosing faith on Google.

bc...@gmail.com <bc...@gmail.com> #601Nov 1, 2023 05:46AM

It is very upsetting that this has been known for three weeks, but it just hit me.thks evening. The Google play update fix either is not a fix, or is not installed automatically. Now it looks like I either lose all my kids Halloween pics from today, or don't have a phone until Google gets around to a fix, someday, maybe.

This lack of communication is really really astoundingly bad. iPhone is looking like a much better option than a pixel 8.

to...@gmail.com <to...@gmail.com> #602Nov 1, 2023 06:22AM

There is not any information from Google today, what's the status of this issue? Since the issue was created, it has already been 15 days!
I cannot update my APPs, launch the camera, or access internal storage on my Pixel 6 Pro now.

tc...@gmail.com <tc...@gmail.com> #603Nov 1, 2023 06:25AM

Woke up this morning and ran into the same storage issue, because I *just* was able to rescue all of my data incl. my two WhatsApp Sessions to this Google Pixel 7.

Since I read in the article, that a security update is supposed to "prevent" the issue, I tried to install it, only to be now stuck in the said boot loop.

Did I just really lose all of my data yet again? I can't restore my banking apps that easily and require access to the phone. Please find a solution to restore access to the phone from the boot loop.

If it's not possible, at least tell us so we don't have to wait and be stuck without a phone. In this age and day to be "unreachable" is not very good. I can't even use a replacement phone, since I am using an eSim and this is also my **only** eSim device.

ma...@googlemail.com <ma...@googlemail.com> #604Nov 1, 2023 07:41AM

Hallo Liebes Google Team, die System Updates die jetzt ausgerollt werden, werden die den Fix für dieses Problem beinhalten. Es wäre schön, wenn es Mal wieder ein Update zur aktuellen Situation gibt. Ist in nächster Zeit, das heißt diese Woche, noch mit einer Lösung zu rechnen?
Vielen Dank für die Info.

ia...@gmail.com <ia...@gmail.com> #605Nov 1, 2023 08:51AM

I have been offered a replacement Pixel 6 from Google. Great, a new model of the phone with the same software problem.

This is NOT good enough. November is here now, no ETA on a fix from Google, the incompetence is astounding.

Speaks volumes for the paid YouTube shills too that none have passed any remarks on this issue, trust in the community is very low (for me anyway)

ir...@gmail.com <ir...@gmail.com> #606Nov 1, 2023 09:08AM

I have been offered a replacement Pixel 6 from Google. Great, a new model of the phone with the same software problem.

The only safe ones for sure are the ones not receiving Android 14. "Fortunately" there are plenty of them as for example the Pixel 4a isn't receiving any updates of any kind, despite being barely 3 years old this summer. Pixel 5 is also out of software support (including security updates) as of today, but I think there's a chance you'll get (the bad) Android 14 though.

Actually this is a good question, if Pixel 5 is eligible only to whatever update that broke everything, but not to further support, what happens? Ok, maybe Pixel 5 won't be affected anyway but what if Google drags this fix so long that Pixel 6 is too out of support? If you think that's unthinkable I'll show you unfixed tickets since 2018.

la...@gmail.com <la...@gmail.com> #607Nov 1, 2023 12:09PM

We need ETA. It's unreasonable for us to keep waiting with mostly useless phone not knowing are we waiting for days or weeks until the fix is available. I was offered a discount on a phone (which is not even that much) but that's not much use to me, I want to be able to use my phone and access my data.

an...@gmail.com <an...@gmail.com> #608Nov 1, 2023 12:45PM

Has anyone tried to change the active slot? fastboot set_active b or fastboot set_active a depending on the slot you're in

al...@gmail.com <al...@gmail.com> #609Nov 1, 2023 02:05PM

15 November??

scrnli_11_1_2023_8-29-45 AM.png

208 KB

https://issuetracker.google.com/issues/308766682

sl...@gmail.com <sl...@gmail.com> #610Nov 1, 2023 02:10PM

Same problem (Google pixel 6) multiple accounts
No access to storage

mu...@gmail.com <mu...@gmail.com> #611Nov 1, 2023 02:10PM

I am having same issue. Please resolve this matter asap. I don't want to factory reset data. Waiting for the solution.

gl...@gmail.com <gl...@gmail.com> #612Nov 1, 2023 02:11PM

Same problem, Pixel 7 pro, multiple profiles, rebooted because of storage issues and now stuck in loop.

tr...@gmail.com <tr...@gmail.com> #613Nov 1, 2023 02:28PM

Same issue here, Pixel 6 Pro this has made my mind up to not get the pixel 8 and go back to Samsung

sh...@wtf.sg <sh...@wtf.sg> #614Nov 1, 2023 02:30PM

https://issuetracker.google.com/issues/308678605

ju...@gmail.com <ju...@gmail.com> #615Nov 1, 2023 02:32PM

Guys, please. Stop with the "same problem, same issue" messages. It is clear by now how widespread this f*ckup is, worldwide.
Just click on the +1 button at the top right corner and wait patiently, like the rest. It is a pain in the ass for those subscribed to the tracker that actually await news from google (good old Eric)

ia...@gmail.com <ia...@gmail.com> #616Nov 1, 2023 03:14PM

Checked my secondary profile to see if it could download system updates when they become available. It cannot. What are the options then?

Also, there is a Google Play update available on secondary profile also but it requires a restart...which I am reluctant to do in case of bricking device

su...@gmail.com <su...@gmail.com> #617Nov 1, 2023 03:48PM

Well, people get a Pixel for 2 major reasons: (1) Immediate availability of the latest Android updates & (2) Camera. Other than these two, it is a pretty sub-par phone overall at that price point.

Now imagine these exact two things getting broken on a Pixel - the "latest" Android update locking the phone to a semi-brick state, and the first thing that bricked-state affects is the camera - it is now unusable because of no storage!

Last ever Pixel for me or for any one in my recommendation network after this fiasco! Google engineering (or rather the lack of it) is just not worth it.

st...@gmail.com <st...@gmail.com> #618Nov 1, 2023 04:30PM

I have a pixel 6a, android 14 and multiple users setup. I was not impacted until today. I saw the article on Arstechnica yesterday about the bug. So... I applied the google play update per the mitigation instructions and have not switched users. Much to my surprise my main user just lost access to storage today. Seems they still do not know exactly what is triggering it. I did look at storage in settings again and that is when it became apparent. Not sure if it occurred before hand or because of it. Awesome, great job. Now I am stuck waiting for a fix. I wont access my work user until i know it is fixed and will not brick my phone. Welp, fun times.

st...@gmail.com <st...@gmail.com> #619Nov 1, 2023 06:04PM

I'm guessing Google isn't going to offer any compensation or do anything to make this right for users... My phone is a brick - completely unusable - and I'm terrified that I'll never get it back or all my data. My Pixel 6a is probably the last Google product I'll ever buy (and I'll be getting rid of all of the other Google products I own). Just not worth the hassle anymore with everything that keeps breaking or the promises they're going back on.

yi...@gmail.com <yi...@gmail.com> #620Nov 1, 2023 07:52PM

Dear Google reps,

Here are my arguments:

there is a significant lack of official communication
Google is keeping our data hostage
All the Google support reps recommended two options: a) we should buy the new Google Pixel 8, and / or b) we should backup our data using Google One, a paid service by Google

I think these arguments will stand well in a class action.

We will call it: A class action... made for Google

du...@gmail.com <du...@gmail.com> #621Nov 1, 2023 08:54PM

I have same issue with my P6 and I'm lost all my data .. . No response from Google .

dr...@gmail.com <dr...@gmail.com> #622Nov 1, 2023 09:03PM

Something strange happened today i have most off my pics backed up up until a few months back. But the back up was paused due to some other error. I have more than 68gb on cloud by google one which wouldn't restart since the update and today even cloud storage started saying out of storage inspite of it having more than enough gb and being well a cloud storage... Is the bug spread to the cloud as well now😰

fa...@gmail.com <fa...@gmail.com> #623Nov 1, 2023 09:05PM

My Pixel 6 pro 512 gb stayed in the "starting system" loop.
If I could use my warranty I would but unfortunately I bought the phone from mexico through Amazon import.
A real mess.

ia...@gmail.com <ia...@gmail.com> #624Nov 1, 2023 09:25PM

Looking at the content of this tracker, Google are really showing a huge amount of contempt for their customers

cb...@gmail.com <cb...@gmail.com> #625Nov 1, 2023 09:37PM

You should have seen how they handled the infamous "text messages secretly
get sent to the wrong person" bug when Android was new.

On Wed, Nov 1, 2023, 5:25 PM <buganizer-system@google.com> wrote:

wa...@gmail.com <wa...@gmail.com> #626Nov 1, 2023 10:20PM

Any updates here? I am affected as well.

st...@gmail.com <st...@gmail.com> #627Nov 1, 2023 10:24PM

Why it takes SO long to publish an update?
Hey, goodle, what's the problem or you fired all good developers?

da...@gmail.com <da...@gmail.com> #628Nov 1, 2023 10:52PM

Unable to access my phone at all, even though it seems to be switched on. Black screen of death a day or so since Android 14 update. No idea what I'm going to do as it was my primary phone for home and work! Waiting for a fix from Google... where is it?

ve...@gmail.com <ve...@gmail.com> #629Nov 1, 2023 11:06PM

Can't access storage anymore. No photos, no WhatsApp Audios, no new apps. Nothing. Calling Google One Support: they said I can send my phone in and PAY FOR IT because I bought my phone 2 years and 2 weeks ago and have no guarantee! Really Nice support 😻

ca...@gmail.com <ca...@gmail.com> #630Nov 1, 2023 11:21PM

Ditto - Google pull finger and sort this out, Pixel 6 - 2 profile's - main profile locked out.

hb...@gmail.com <hb...@gmail.com> #631Nov 2, 2023 12:12AM

**Insert broken record noises here**

Pixel 6 Pro
...and to think I was about to pull the trigger on a Pixel 8 Pro. Not likely now.

ad...@gmail.com <ad...@gmail.com> #632Nov 2, 2023 12:16AM

Still no update aaargghh 😡. I can't believe I keep checking this site every 5 minutes to see if google has come with solution to this problem 🤦🏻.

ca...@gmail.com <ca...@gmail.com> #633Nov 2, 2023 12:32AM

100% not going to get another Pixel, horrific bug and little or no noise from Google, how sad

ro...@gmail.com <ro...@gmail.com> #634Nov 2, 2023 01:09AM

So just to be clear, if my pixel 6 is unable to access local storage (data seems to be there since I can see how much storage is being used total, just not the breakdown), I should wait for a Google play update that will re-enable access to local storage. And this will not result in any lost data? (as long as I don't factory reset) Most of the important stuff is backed up but I have media and some other files that weren't backed up on purpose, which are now inaccessible

do...@gmail.com <do...@gmail.com> #635Nov 2, 2023 02:00AM

@Eric/Google: I know there is a lot of negative energy from users including myself (understandably in my opinion).
But could you guys just give 2 updates a day? Is that too much to ask? Every day at noon and in the evening update on progress, is it going well, are we days away etc. I don't know how that's too much to ask from a company like Google. We feel not heard, not talked to, and that leads to a lot of anxiety over our data (and again our livelihoods since our jobs may well depend on a usable phone). So the least you guys can do is show that you're working on the problem. Show some compassion.

I don't care where the update is, just make it daily, ideally more than once, keep us in the loop, be proactive. Come on.

kw...@gmail.com <kw...@gmail.com> #636Nov 2, 2023 02:35AM

same issue here, pixel 6, multi users, running android 14.

stupid me should keeping use my iPhone.

rf...@gmail.com <rf...@gmail.com> #637Nov 2, 2023 02:35AM

Comment has been deleted.

Message last modified on Nov 2, 2023 02:49AM

rf...@gmail.com <rf...@gmail.com> #638Nov 2, 2023 02:39AM

Rather than being Pixel orphans here, perhaps we can increase our online
presence to save ourselves.

https://twitter.com/sundarpichai/status/1709587317248217388

<buganizer-system@google.com> 於 2023年11月2日週四上午10:35寫道：

nh...@gmail.com <nh...@gmail.com> #639Nov 2, 2023 03:43AM

This isn't the place for whinging and threats. Contribute with information that might support the Developers

mu...@gmail.com <mu...@gmail.com> #640Nov 2, 2023 05:58AM

This IS the right place. I don't know whether you realize, but this is the only place where we got to contact an actual employee who claims to work on the issue.

-The developers have all the information that they need. Hundreds of people contacted support to send information to the developers. Including myself many went out of their way to provide additional information that includes personalized data.

-The issue was reported to Google on Oct 8 (This is the date from the major Reddit thread.) But, guess what? They either IGNORED the reports coming from people for 2 WEEKS, or they let more people suffer by not acting on it because action on it would be a confession.

Here is a comment for @Eric. You said that you became aware of this issue on Oct 16. Coincidentally, I also reported my case on Oct 16, and when I reported, there were about 100 people who upvoted the Google support thread and the Reddit thread. And yet, on Oct 17, the support said to me, "I can't comment on the third-party sites, and we did not receive any such cases where customers were unable to access files on their device or storage outage after installing updates." Here are the possibilities that I could come up with:

-Possibility 1: Your support and engineering teams are so disconnected that after hundreds of reports, your support team still does not know you are working on the issue.

-Possibility 2: Your support team is lying.

-Possibility 3: The engineering team is lying.

Regardless of what the case is, fix your support team. They are not saying anything other than "How about a factory reset" or "We are working on it."

za...@gmail.com <za...@gmail.com> #641Nov 2, 2023 08:43AM

This couldn't be real ! I am having the same issue and the phone is not working now. I dont want to do Factory reset !!
what is that for a company. The phone has been always Buggy and now this !!!

in...@wellnessprudential.com <in...@wellnessprudential.com> #642Nov 2, 2023 08:46AM

One thing is sure, I will NEVER buy another Pixel phone again after this shit show. Absolutely shameful and unprofessional lack of urgency and communication from Google. My only silver lining is I didn't yet upgrade to Pixel 8, as I was planning to do. Hello iPhone!

re...@gmail.com <re...@gmail.com> #643Nov 2, 2023 10:31AM

I'm a user of Android's two most dangerously broken features nowadays: Multiple users and the 3-button navigation bar.
(These two have been broken since Android 13. But now it hit a new low on 14 by bricking my 6a.)
With these two combined, added with the offense to Material Design that googled called "material you", Android is now the most horrendous UI experience.

ma...@gmail.com <ma...@gmail.com> #644Nov 2, 2023 10:39AM

I think they stopped communicating because they spread false hope. I think they are not able to provide a fix so the engineers are not even working on it anymore. I think only the marketing guys are working on a official statement to apology for the situation telling us we have to live with it.

I really hope it will have some serious consequences for google. I miss my windows phone.

mi...@gmail.com <mi...@gmail.com> #645Nov 2, 2023 10:45AM

Let's summarize situation. For almost 3 working weeks since Goople officially acknowledged the problem, they don't have a solution. You might think that with at least 1000 people affected for such a long time, the decent company would send all the possible forces to work on the issue, pay them overtime if needed, just to sort the problem asap, maybe even they could stop advertising new models until the problem is sorted... but no. We can just wipe our devices instead. I have Pixel phone for less than a year and it's not the first bug I have, yet the biggest one. My previous phone was Huawei which I had for 3 years. Now you can guess how many bugs I had with that... Yes, as many as the priority of this issue here.

br...@gmail.com <br...@gmail.com> #646Nov 2, 2023 10:46AM

I DONT HAVE A PIXEL NO TABLET NO COMPUTER I GOT HACKED FIRST FACEBOOK THEN
GOOGLE YOU TUBE EVERYTHING ELSE NOT GETTING ALL MY EMAILS I DONT KNOW WHERE
THERE GOING TO MY EMAILS KEEP GETTING BLOCKED N MY APPS OR deleting my
goverment emails or my accounts can anyone help me i got like 62 or more
hacking me please i need help

On Thu, Nov 2, 2023, 4:31 AM <buganizer-system@google.com> wrote:

ma...@gmail.com <ma...@gmail.com> #647Nov 2, 2023 10:53AM

Scarlett from the support just wrote me an email telling me the november security Update will contain a fix. However I dont believe or trust the support anymore. Also she did not mention a date and they can't be serious to plan the fix within their normal update schedule.

Here is the text she sent me:
"This email is in regards to the query you have raised. I am sorry for the trouble caused to you. We have checked this case and as per update from internal teams we have two resolutions which you may try to resolve the issue.

We are set to have a software update rolled out in the November security patch which will resolve the issue.

In case you do not wish to wait for the update, please check if your data is backed up and try factory data reset."

ko...@gmail.com <ko...@gmail.com> #648Nov 2, 2023 10:57AM

I have this issue too.

Apart from this, there's also another issue that's been happening for 2 years: when switching users, Pixel Launcher freezes and you need to force quit the Pixel Launcher in order to work again.

ko...@gmail.com <ko...@gmail.com> #649Nov 2, 2023 11:03AM

Update: guys I have received a 2mgb Google Play System Update, which cannot be downloaded and installed since I cannot access my phone's storage. The only way is by installing the update through the second user.

After updating, it forces you to restart device. After rebooting the issue still persists and it's not fixed.

ko...@gmail.com <ko...@gmail.com> #650Nov 2, 2023 11:10AM

Google Play System Update received and fails to install update

WIN_20231102_10_34_38_Pro.png

166 KB

WIN_20231102_10_35_16_Pro.png

148 KB

https://issuetracker.google.com/issues/305766503#comment533

ta...@gmail.com <ta...@gmail.com> #651Nov 2, 2023 11:38AM

Was there an announcment that google released a fix in the Google Play System Update? i see a lot of people trying it out but i am not sure if there is an official annuoncement , also nothing in the November release notes that says it fixes the issue

hu...@gmail.com <hu...@gmail.com> #652Nov 2, 2023 11:51AM

#650, Is it some new update? have you tried to install it via secondary profile?

ko...@gmail.com <ko...@gmail.com> #653Nov 2, 2023 12:01PM

@ #651 no there is not yet an official announcement, as there is not a fix for the issue yet. The only solution right now is to erase everything with a factory reset.

ko...@gmail.com <ko...@gmail.com> #654Nov 2, 2023 12:02PM

@ #652 I installed the update through my second user, restarted the phone but everything is still the same. I still cannot access storage on my main user.

an...@gmail.com <an...@gmail.com> #655Nov 2, 2023 12:21PM

The play store update is to prevent the issue from occuring if it hasn't already. If your device already has the issue it doesn't fix it. If you factory reset, install the update and then multiple profiles the issue should not occur.

See

ko...@gmail.com <ko...@gmail.com> #656Nov 2, 2023 12:58PM

Thanks @ #655 for making it clear.

dj...@gmail.com <dj...@gmail.com> #657Nov 2, 2023 01:02PM

This just happened to me on October 31 with a fully updated Pixel 7 Pro. I can't even factory reset or reflash the image. Support says it's going to take up to two weeks to get me a replacement phone. After 7 phones across the Nexus and Pixel lines, I think I'm canceling my Pixel 8 preorder. The handling of this problem has been terrible.

ko...@gmail.com <ko...@gmail.com> #658Nov 2, 2023 01:40PM

Has anyone tried factory resetting? Does it work well with two accounts if you have already factory reset your pixel?

gu...@gmail.com <gu...@gmail.com> #659Nov 2, 2023 01:56PM

I have been effected with my Pixel 6 - (no access to memory on main profile) more than 2 weeks back and last week with my Pixel tablet (not booting anymore after restart)

I did a reset on my Pixel tablet and until now it works since 3 days with two active profiles.

I also reset the Pixel 6 after waiting for a too long period for a fix. Right now I only work with one profile, as it is business critical.

td...@gmail.com <td...@gmail.com> #660Nov 2, 2023 02:25PM

Still waiting for a fix. Fortunately I had an old phone I could use in the meantime. I'm thinking of going back to OnePlus or Samsung

ms...@gmail.com <ms...@gmail.com> #661Nov 2, 2023 02:36PM

Wondering if anyone is noticing a drastic change in battery life since this all started? My phone is dying rapidly with certain apps in use.

je...@gmail.com <je...@gmail.com> #662Nov 2, 2023 03:02PM

It seems as expected, they are stealth releasing the fix with the November update, to avoid having to truly officially announce this issue.

Even the 'official' announcement was only done as a community posting, and can't even be commented on and not referenced in the official help page of Google. It is mainly scoped to the audience who already fell in the hole. I mean, how would someone not having the issue yet know to search the community page for such an announcement?

IMO, this is the right place to upvote and express grievances, because this is a page Google cannot ignore.
It shows the numbers (at least the ones not duped by support to factory reset or buy a new phone). They already tell you officially when calling support that they don't look at third party sites like reddit at the very least, the upvotes here is a minimum head count.

In reality, all pixel phones 6 and above updating to android 14 are vulnerable to this issue. They just haven't triggered it yet.

I hope someone here can point more media and bring more attention to this tracker thread. Let's keep Google accountable.

And Google, a daily update would have been the best action, even if the update was no update. And having a preventative fix means you already figured something out, so an ETA is a realistic expectation from us.unless it was all a lie

What a sht show.

st...@gmail.com <st...@gmail.com> #663Nov 2, 2023 03:06PM

The lack of communication is absolutely crazy.

Contacted support trying to find out if the update that is failing on my device is this supposed fix.... It's not working.

They said we see our team is working on it and will email you but I'm not confident anymore.

do...@gmail.com <do...@gmail.com> #664Nov 2, 2023 03:35PM

Trying other avenues to get a response / an update:

https://x.com/3dom_fighter/status/1720084214010597620?s=20

ma...@gmail.com <ma...@gmail.com> #665Nov 2, 2023 03:56PM

I am completely screwed thanks to this. I had no idea about this issue before it occurred. Why would you release a preventative measure as a google play update?! I just happened to not check my updates for a couple of days and now I either lose all my data or just not have my phone (which is kind of a big deal as I now don't have access to my money, travel cards, ...). And please let us know about some kind of a time window of fixing the issue or anything.

Oh and it would be nice if you could get in touch with someone (even a damn robot) instead of scouring the internet for any kind of an answer:)
I am genuinely panicking thanks to your approach to this.

THANKS!!

ga...@gmail.com <ga...@gmail.com> #666Nov 2, 2023 04:00PM

Shirley someone working for Google has a pixel and they've experienced it. I can't for the life of me beleive that nobody from Google owns a pixel and haven't had this very same error.

ia...@gmail.com <ia...@gmail.com> #667Nov 2, 2023 04:15PM

So, off the phone with Google support (again)

I have been assured, if you have a replacement (I assume Pixel) device, doing a new setup (data transfer) via USB will recover ALL data to the new device. Including any secondary profiles.

I pressed the support guy on this and he told this has been tested internally and found to be working.

When I asked why this information was not available online & publicly he could of course not comment on that.

Do I trust this info? Not in the slightest. Anyone tried this yet?

va...@butanescu.com <va...@butanescu.com> #668Nov 2, 2023 04:23PM

I have been assured, if you have a replacement (I assume Pixel) device, doing a new setup (data transfer) via USB will recover ALL data to the new device. Including any secondary profiles.

Anyone who has done this even under the best conditions with a working device and without any bug and even with only a profile can tell you this can't be true. There are a lot of apps where you need to follow their own workflow to recover from a backup, if you have configured one and it worked well (most popular example is of course WhatsApp) and many, many apps that will just have all their data wiped on the new device.

hb...@gmail.com <hb...@gmail.com> #669Nov 2, 2023 04:30PM

Comment has been deleted.

Message last modified on Nov 2, 2023 04:30PM

hb...@gmail.com <hb...@gmail.com> #670Nov 2, 2023 04:31PM

I seriously doubt that will work #667. I’ve tried a number of ways to extract data via USB and I’m not able to see any of the data on my main profile.

st...@gmail.com <st...@gmail.com> #671Nov 2, 2023 04:42PM

What's up with our issue showing as having 773 'upvotes'

https://support.google.com/profile/100742351?sjid=13431996981924526794-NA

Other support pages have negative up votes?

m....@gmail.com <m....@gmail.com> #672Nov 2, 2023 05:57PM

Same issue, please solve urgently

cm...@googlemail.com <cm...@googlemail.com> #673Nov 2, 2023 06:03PM

I am curious how we should apply the fix (if there ever is one) when we cannot use the internal memory anymore?

ah...@gmail.com <ah...@gmail.com> #674Nov 2, 2023 06:27PM

#643 I'm a user of Android's two most dangerously broken features nowadays: Multiple users and the 3-button navigation bar.

If there is any good to come from this issue discussion, it is that I know now that my phone getting warm, slow, getting terrible battery life, and spontaneously rebooting after switching between users was in fact a common complaint. I also tried to use the three button navigation on my 6a and gave up when apps didn't quite work right. I did get used to it after a while, but it was annoying to have to pick one option over the other because it was buggier and not because I actually preferred one over the other.

Here's hoping this issue marks an inflection point where Android releases actually do get better over time. You can do it Googlers! (Alphabetters???)

#639 This isn't the place for whining and threats. Contribute with information that might support the Developers

Thank you for your efforts. They are very much appreciated ;-)

As long as I'm posting, I might as well include that Fi support did recommend waiting on Engineering to get back with a fix or to do a factory reset. I don't like it, but the reality is that these are the only two options at the moment. Nevertheless, I'm waiting...very patiently.

Lastly, while I'm at it here's the link to where you can subscribe to get the official updates.

https://support.google.com/pixelphone/thread/241474288?hl=en

If you're looking to reduce your notification fatigue a bit, subscribe there and unsubscribe here.

ko...@gmail.com <ko...@gmail.com> #675Nov 2, 2023 06:31PM

Has anyone ran into this issue: when switching users, Pixel Launcher becomes chunky and doesn't function well.

Have had this for two years now.

ch...@gmail.com <ch...@gmail.com> #676Nov 2, 2023 07:09PM

Not sure if this is related to the Android 14 update or not (still locked out of storage), but phone has been randomly rebooting. Not in a boot loop, yet, but definitely panic every time it happens. Also got locked on the "calling..." screen, but couldn't hang up or close the phone app.

[Deleted User] <[Deleted User]> #677Nov 2, 2023 07:10PM

Comment has been deleted.

Message last modified on Nov 2, 2023 07:12PM

sp...@gmail.com <sp...@gmail.com> #678Nov 2, 2023 07:24PM

2 weeks with zero meaningful updates, support catapulting me back and forth between tech and store support, telling me my warranty is out of date, saying I can't have trade in, offering zero compensation for my data loss or an EtA on a fix. My confidence in Google is at rock bottom and after being a loyal customer for many years I think my patience has finally gone.

I pay for Google one, YouTube premium and update my pixel every 2 years and before this debacle was about to pull the trigger on getting the P8. Not now I'm syncing my Google one data to my local NAS and cancelling my subscriptions and will turn to a different provider. This is simply not acceptable behaviour from a so called innovator of technology.

Time to move out the Google ecosystem for me.

mu...@gmail.com <mu...@gmail.com> #679Nov 2, 2023 07:53PM

@671 I think they show the net score in the user pages (upvotes - downvotes). Similar to Youtube, they do not show the number of downvotes in threads because it would hurt their image. But I guess they forgot to do this for user profiles. Negative numbers show how great (!) their support is.

@667 A week ago, support claimed that the drive backup works, too. If that would solve the issue, they would immediately make that info public and brag about how they solved the problem. I think that they are just stalling people with these additional questions, processes, etc.

wa...@gmail.com <wa...@gmail.com> #680Nov 2, 2023 08:07PM

This just bricked my phone this morning. If Google has know about this for so long, why wouldn't you e-mail every impacted user? This is ridiculous!

Here's hoping they identify a way to recover the data of bootlooped devices and do so expeditiously.

ia...@gmail.com <ia...@gmail.com> #681Nov 2, 2023 09:00PM

When you think about it, if Google had acted when the first reports of the issue came through WEEKS ago, they could have pushed the Play Store patch and likely reduced the amount of users affected considerably.

But that would involve giving a f*ck about your customers in the first place.

bo...@gmail.com <bo...@gmail.com> #682Nov 2, 2023 09:20PM

I have just upgraded to the november beta and I have access to all files again.

mu...@gmail.com <mu...@gmail.com> #683Nov 2, 2023 09:50PM

@682 That's finally some good news. Were you able to update OTA using the phone only?

bo...@gmail.com <bo...@gmail.com> #684Nov 2, 2023 09:53PM

Yes just a OTA after enrolling into the beta program.

ju...@gmail.com <ju...@gmail.com> #685Nov 2, 2023 09:58PM

@684 did you do it from the primary account or the secondary? could you elaborate a bit please?

st...@gmail.com <st...@gmail.com> #686Nov 2, 2023 09:58PM

So users have found steps to fix the issue before support? Or what is going on?

ko...@gmail.com <ko...@gmail.com> #687Nov 2, 2023 09:58PM

So Google is keeping the update intentionally from arriving at affected users...

st...@gmail.com <st...@gmail.com> #688Nov 2, 2023 09:59PM

I mean I was just under the impression that an OTA update wasn't feasible due to the nature of the bug.

vy...@gmail.com <vy...@gmail.com> #689Nov 2, 2023 10:06PM

@682 where did you get the option for November update?

bo...@gmail.com <bo...@gmail.com> #690Nov 2, 2023 10:07PM

It was possible for me. It is the Play Services update, that wasn't possible.

yu...@gmail.com <yu...@gmail.com> #691Nov 2, 2023 10:10PM

@688
This was always Google's plan, to use OTA and fix it.
From their community post: "If you’re experiencing this issue: If your impacted device is unable to access media storage, we anticipate a system update will repair the issue and restore access to media files without requiring a factory reset."

It seems like a new android beta just came out today. However, no mention of it profile storage bug getting patched.

https://developer.android.com/about/versions/14/release-notes

Has anyone else given this a go?

@682
Does the secondary profile still work? Or is this basically a state where the 2nd profile was never logged into, and the moment you go into it again, the storage bug occurs?

bo...@gmail.com <bo...@gmail.com> #692Nov 2, 2023 10:10PM

@689 just opt in to beta at

https://www.google.com/android/beta

Then settings - system - system upgrade

The fix is not listed in the changelog.

bo...@gmail.com <bo...@gmail.com> #693Nov 2, 2023 10:13PM

@691. I have deleted my second profile in my repair trials, it didn't hold any data that I needed.

os...@gmail.com <os...@gmail.com> #694Nov 2, 2023 10:14PM

Can we sideload the beta through ADB?

os...@gmail.com <os...@gmail.com> #695Nov 2, 2023 10:18PM

Beta images can be found here for sideloading:

https://developer.android.com/about/versions/14/download

sa...@gmail.com <sa...@gmail.com> #696Nov 2, 2023 10:19PM

Just opted in to the Beta program and the update popped up right away!
It did start downloading, but I paused and cancelled it.
Seems like it should work!

Thanks #692!

jj...@gmail.com <jj...@gmail.com> #697Nov 2, 2023 10:31PM

Typically how long is there between a beta release and a full release? Given recent experience I'm not sure how confident I am in a beta release! 😂

sz...@googlemail.com <sz...@googlemail.com> #698Nov 2, 2023 10:45PM

Has any one else confirmed the beta release for a fix?
I'll be trying that first thing in the morning to see if it works.

sa...@gmail.com <sa...@gmail.com> #699Nov 2, 2023 10:48PM

I went ahead and resumed it!! It is about 95% done Downloading and Installing!!!

Hopefully it will restart normally !!

Fingers crossed!

ja...@gmail.com <ja...@gmail.com> #700Nov 2, 2023 10:50PM

Pixel 6 Pro - cant access storage for a few days now

can confirm the new beta program release has fixed the issue for me

sz...@googlemail.com <sz...@googlemail.com> #701Nov 2, 2023 10:51PM

@699 please keep us updated

la...@gmail.com <la...@gmail.com> #702Nov 2, 2023 10:53PM

This is great if it works for people who can get in to their phones, hopefully something comes out for those of us stuck in Pixel is starting....
I don't have much hope of that happening but maybe something eventually will.

sh...@wtf.sg <sh...@wtf.sg> #703Nov 2, 2023 10:54PM

Can access storage too on my end, but does seem like it wipes whatever was there before. Not sure if anyone else can confirm.

lo...@gmail.com <lo...@gmail.com> #704Nov 2, 2023 10:54PM

Updating to beta fixed the issue, all files recovered. I haven't retried multi user setup tho. I did remove the second account as a trial to fix the problem earlier

vy...@gmail.com <vy...@gmail.com> #705Nov 2, 2023 10:55PM

The patch notes have a line down near the bottom saying it fixes "a rare memory corruption issue"
That might be alluding to this problem

Also saw somewhere (not verified) that the beta will be fully released in 5 days

sz...@googlemail.com <sz...@googlemail.com> #706Nov 2, 2023 10:57PM

@703
So you still lost all your data with the beta update?

sa...@gmail.com <sa...@gmail.com> #707Nov 2, 2023 10:57PM

oh no #703.. you got me worried now!!!

I kept my secondary profile intact with files on that profile as well..

Hopefully both profiles will still have the DATA!!!!

sh...@wtf.sg <sh...@wtf.sg> #708Nov 2, 2023 11:00PM

Scratch that, took a while but the rest of the data on my phone loaded. Looks like it works!

sz...@googlemail.com <sz...@googlemail.com> #709Nov 2, 2023 11:02PM

@708 amazing. Thanks for letting us know.

td...@gmail.com <td...@gmail.com> #710Nov 2, 2023 11:14PM

Installing the beta on my P6Pro now. Hopefully this works. I'll take a few minor beta bugs over this not working at all. Will report if it works. Fingers crossed

hu...@gmail.com <hu...@gmail.com> #711Nov 2, 2023 11:19PM

#710 Let us know if it works for you and that if you are able to save your data.

wa...@gmail.com <wa...@gmail.com> #712Nov 2, 2023 11:20PM

Is this alert on the factory image page accurate?

"Warning: Flashing to a Beta build from a production build—or going back to a production build from a Beta build—requires a full device reset that removes all user data on the device. Make sure to back up the data from your Pixel first."

Will sideloading the beta wipe the phone just like a factory reset would?

sa...@gmail.com <sa...@gmail.com> #713Nov 2, 2023 11:22PM

I can confirm as well that the BETA fixes the storage access issue!!

Secondary profile also worked for me !!

Settings App no longer crashes!!

sz...@googlemail.com <sz...@googlemail.com> #714Nov 2, 2023 11:25PM

@712 personally I was planning to get all the missing data backed up and then factory reset and change back to production build anyway. Seems wise.
And in future I'll be backing up ALL of my phone's data to my NAS.
Always backed up the Very important photos. But not the rest.

je...@gmail.com <je...@gmail.com> #715Nov 2, 2023 11:33PM

IMO, I strongly suggest to wait for the stable release, instead of fooling around with beta. I'm not sure if Google announced it as a fix. Don't give them a reason To not restore your data, in case something is wrong with beta. Just my personal thoughts.

hb...@gmail.com <hb...@gmail.com> #716Nov 2, 2023 11:38PM

Opting into the beta program and upgrading to the beta version on my Pixel 6 Pro worked! All data is now available. Even if I have to wipe it to revert to a production build later, I can get my data off now.

https://www.google.com/android/beta

tr...@gmail.com <tr...@gmail.com> #717Nov 2, 2023 11:40PM

Works on beta for me.

ca...@google.com <ca...@google.com> #718Nov 3, 2023 12:16AM

Update 11/02/2023
Thanks again for your patience. Starting in the next two weeks, we’ll roll out an Android update for impacted users that will return their devices to an operable state. Unfortunately, this update may not enable data to be recovered for devices that are repeatedly rebooting.

In the meantime, we’re actively working with users 1:1 via Pixel Support to share temporary workarounds that may help. See below for a brief summary of the temporary workarounds currently available:\

Factory Data Reset (FDR) – This will clear your device’s storage, so we only recommend this if you have recently backed up your data. FDR can be completed even if your phone is repeatedly rebooting using the device’s buttons.
Over The Air (OTA) Test Update – We’re currently testing the upcoming Android System update over-the-air. For devices where the primary user is unable to access media storage, this may help remedy the issue without clearing your device’s data. Complete this form to receive the test update within 24 hours, which can take 1-2 hours to fully update.

If your device is impacted by this issue and you’d like to try these workarounds, Pixel Support is ready to assist with step-by-step instructions. We’ll provide more information as soon as it is available.

td...@gmail.com <td...@gmail.com> #719Nov 3, 2023 12:16AM

Confirmed for me as well. Installing the beta resolved the data mounted issue. I'm not particularly worried about being on the beta track. I plan to get. anew phone soon anyway so I just want this one to work in the meantime

da...@gmail.com <da...@gmail.com> #720Nov 3, 2023 12:23AM

So to confirm, using adb to sideload the https://developer.android.com/about/versions/14/download#factory-images is not a solution for users in the bootloop?

kr...@gmail.com <kr...@gmail.com> #721Nov 3, 2023 12:26AM

#720 it appears that way. And based on the comment I doubt we even will have a way forward.

yu...@gmail.com <yu...@gmail.com> #722Nov 3, 2023 12:27AM

Confirmed beta is working for me as well. Backing up my photos and data as we speak.

Not risking the potential for bootloop.

am...@gmail.com <am...@gmail.com> #723Nov 3, 2023 12:39AM

What options exist for people whose Pixel 6 is still in the black screen of death state (no known combinations of side buttons worked to put the phone in any other mode then Power Off)? Pixel repair tools are of no use because the Pixel isn't enumerating correctly when plugged into a USB port.

wa...@gmail.com <wa...@gmail.com> #724Nov 3, 2023 12:56AM

I guess sideload is not an option unless your phone has an unlocked bootloader in any case? Seems like you're totally f'd if you're on a locked phone stuck in bootloop. Can't even sideload.

jm...@gmail.com <jm...@gmail.com> #725Nov 3, 2023 01:01AM

For the ones stuck in Pixel is starting we are ducked basically? Nothing works right now... could there be a lawsuit?

jm...@gmail.com <jm...@gmail.com> #726Nov 3, 2023 01:15AM

Also another question, could there be an update that can be installed for the "Pixel is starting" people (me) via ADB install?

os...@gmail.com <os...@gmail.com> #727Nov 3, 2023 02:27AM

My P7 Pro is on the "Pixel is starting" screen. I'm thinking of putting the mode in recovery mode > sideload via ADB.

I found the beta zip image files @

https://developer.android.com/about/versions/14/download

wa...@gmail.com <wa...@gmail.com> #728Nov 3, 2023 02:28AM

This only works if you're phone is bootloader unlocked

On Thu, Nov 2, 2023, 7:27 PM <buganizer-system@google.com> wrote:

an...@gmail.com <an...@gmail.com> #729Nov 3, 2023 03:12AM

I filled out the form for the custom Over The Air (OTA) Test Update and when it came through it restored all functionality on my Pixel 6A. I was fortunate not to be in the boot loop state...my phone had remained sortof working just no app that needed to write to the internal storage would work properly.

cj...@gmail.com <cj...@gmail.com> #730Nov 3, 2023 03:25AM

Filled in the form and the OTA update came through less than an hour later. Fortunately I was only suffering the storage issue and not the booting issue. The update has fixed the problem for me.

Many thanks to the Google team for making this update available early.

Hint - for anyone waiting for the OTA update - go in and force a system update check in Settings -> System.

po...@gmail.com <po...@gmail.com> #731Nov 3, 2023 03:47AM

Can we please have an update on the status for people who have a bootlooping device? The wording for these users provides me with very little confidence that you will actually provide us with a solution, while not going so far as to say that we're boned and you aren't going to address it.

ma...@gmail.com <ma...@gmail.com> #732Nov 3, 2023 04:13AM

So the Over The Air update is only for people who do not have the "Pixel is starting" issue?

:C

That's what I'm still stuck in. I filled out the form but I guess that wasnt for me. P7P here.

to...@tommon.com <to...@tommon.com> #733Nov 3, 2023 04:33AM

Be aware if you do join the beta program...

"Leaving the beta program
You can opt out of the program at any time to return to the stable public version of Android. When you opt-out of the program, all user data on the device will be wiped.
During the beta program’s release cycle, there will be stable releases to the public (the official platform release followed by Quarterly Platform Releases (QPRs)). When you apply the stable release update for the version you’re beta testing, you can opt out without a data wipe for a limited time until you apply the next beta update."

So, get the beta, then get the stable (when it releases), and if you don't want to be locked into a beta without doing a factory reset, remember to opt-out, as soon as you get stable installed.

km...@gmail.com <km...@gmail.com> #734Nov 3, 2023 06:50AM

Thanks to #718 I got my phone fixed.
Same as #729 and #730

After the Test OTA Update no issues (so far).

je...@gmail.com <je...@gmail.com> #735Nov 3, 2023 07:25AM

Test OTA update worked for me as well. Thanks for doing your jobs Google. Please don't do it again.
I was able to save my family photos and videos, and all apps are finally getting updated. Camera is back online as well.
Hope your team can focus to help the boot loop folks now and save their data as well
Hopefully an RCA as well when all is done.

sh...@gmail.com <sh...@gmail.com> #736Nov 3, 2023 07:52AM

Beta Update works fine for me. Hopefully all the people with "phone is starting" bug also get a fix soon. Thanks Google for a fast solution.
Although I will be backing up all my data because I don't want to take any risks as the fix is in beta testing. I will be waiting for a stable public release update.

sh...@gmail.com <sh...@gmail.com> #737Nov 3, 2023 07:56AM

I want to know how to opt out of beta when the stable update releases as said by #733. If anyone knows please share.

gr...@gmail.com <gr...@gmail.com> #738Nov 3, 2023 08:36AM

Did anyone on a pixel 6 pro try the test update from Google and has his device successfully working again? I am a little hesitant since I am on Vacation and need my app for local transport here as well as for my plane ticket back home.

ju...@gmail.com <ju...@gmail.com> #739Nov 3, 2023 08:38AM

@737:

https://9to5google.com/2023/03/10/android-13-qpr2-stable-beta-program/

To me this sounds risky as hell. But I guess it depends how bad your current situation is.

ma...@knaup.io <ma...@knaup.io> #740Nov 3, 2023 09:28AM

My Pixel 6 was booting but storage was inaccessible. Today I updated to the latest beta using the normal system update after the Android Beta registration. It worked like a charm and storage is accessible again. Nothing was lost.

st...@gmail.com <st...@gmail.com> #741Nov 3, 2023 09:35AM

Test Update worked for me as well, all functions restored.

I´m relieved, but also puzzled by this experience, waited to upgrade to Android 14 a while, then got stung by this bug on the 18th of October.

Please publish a RCA soon, thanks!

Thanks,

Ciao,

Steve

th...@gmail.com <th...@gmail.com> #742Nov 3, 2023 09:47AM

Thanks for the update!

I have one small intricate complication about the update that I'd like to clarify before I fill out the form:

I caught the file access issue at almost the same time as the first Pixel Community post - and the advice seemed to say that an fix was ready and accessible via Google Play Updates (which I believe is different to Play Services, and Android System Updates). So I went to the setting app, and hit "check for update" on the Google Play Update screen. It downloaded the update and gave me the option of "Restart Now" which I DIDN'T tap (as I knew there was a chance my phone wouldn't turn back on again). That was a few days ago... I've done my best to keep my device ON as I don't want to risk it bricking...

So I now have a Google Play Update ready to install on the next restart... And I wondered how this would affect the NEW update (which I believe is an Android System Update?)...

Would the next restart install JUST ONE update (the first one, which was the Google Play Update one) therefore NOT fixing the issue and potentially bricking my device (as it'll be restarting)?
Or would it install both updates (as one is a GPlay Update and the other is an Android System Update) and can be done at the same time?
Or will it only install whatever update I hit "Restart Now" on?

I'd really like this update to go through correctly and would appreciate some advice

th...@gmail.com <th...@gmail.com> #743Nov 3, 2023 09:56AM

Mildy off topic (but I cannot post this to the Pixel Community page because of... the 3rd Google based bug I've experienced this week...)

The email: a14-storage@google.com is sending automated UNDELIVERED emails...

Hello, We're writing to let you know that the group you tried to contact (a14-storage) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

Could a member of the team look into this?

am...@gmail.com <am...@gmail.com> #744Nov 3, 2023 09:59AM

Regarding OTA Test Update: I filled out the form mentioned in #718 and received a 25MB Security update. It took 1 hr to get installed. Everything seems back to normal as of now, got access to storage. But I couldn't find the most recent 2-3 images clicked from camera, before this issue started. Anyways, I'm relieved that this sh*t show ended and I've gotten back access to my own data which was taken hostage. Eagerly awaiting the RCA Report (A real one, not a random technical story), and whether it was some kind of CVE.

Also they should provide a fix ASAP for those stuck in bootloop and apologize publicly along with compensation.

ra...@gmail.com <ra...@gmail.com> #745Nov 3, 2023 10:12AM

I do the update.. it's working now ☺️
I was had an storage pug's

sh...@gmail.com <sh...@gmail.com> #746Nov 3, 2023 10:37AM

I can confirm with #744. Same happened to me. My camera photos and videos clicked just before this issue happened to my phone are lost. They just disappeared. 24th October is when the issue happened and I do have files of the same day but the photos and videos just before the problem happened have been deleted.

hu...@gmail.com <hu...@gmail.com> #747Nov 3, 2023 11:05AM

I downloaded the 25 mb update mentioned in the comment # 718 after completing the form. Now everything is working fine. Thanks all for whoever reported this issue and forced Google to provide the update.

to...@gmail.com <to...@gmail.com> #748Nov 3, 2023 11:08AM

@718: Thank you very much for your update. The information on how to go on if you are stuck in the boot-loop are not clear for me. That's why I have a few questions which I ask you to answer.

1. You recommend a factory reset only if the data was recently backed up. My device was not backed up. Are you working on a solution to back up devices that are stuck in the boot-loop?

2. The link you posted about the factory reset recommends to use the Update & Software Repair tool for the factory reset. Is it possible and recommended to do the factory reset in this way if the device is stuck in the boot-loop or should it be done by using the device's buttons?

3. The mentioned link also describes that one may be able to update the software manually to the latest version without a factory reset. On the other handy you wrote that "this update may not enable data to be recovered for devices that are repeatedly rebooting". Do you already know whether the Android update that should be rolled out in the next two weeks can be done using the Update & Software Repair tool and if it will be possible without a factory reset? May it be possible to install that update this way and to lose no data or is it already sure that also with this update all data on the device will be lost? Please give us some more information on this topic and what you know for sure and what you are working on. This helps to decide if one wants to do the factory reset soon or if it can make sense to wait for the update.

Thank you very much in advance.

qx...@gmail.com <qx...@gmail.com> #749Nov 3, 2023 11:22AM

@748:

3. For phones in boot loop, If you go into the Recover mode, you have 2 options to apply OTA updates. One via ADB and one via SD Card (Pixel doesn't have a SD slot, so unclear whether USB would work, or a USB-C card reader could work), I believe these are the only 2 ways to apply an update without erasing all the data.

The ADB method *may* require USB debugging to be turned on *before* the phone is stuck in bootloop - so probably won't work for phones that are already in bootloop.
The SD card method maybe the only way to rescue phones that do not have ADB debugging enabled prior to the boot loop. I do not know how this works in practise and hope Google Dev can comment.

Unless the bootloader is already unlocked, unlocking that so that one can side-load Android 14 image via ADB will ERASE all data.

sz...@googlemail.com <sz...@googlemail.com> #750Nov 3, 2023 11:24AM

I can also confirm the Beta update restored full functionality. and all my data.
I'll be sending the phone in for a separate hardware repair now (Microphone isn't working in case anyone is curious) So a factory reset needs to be done anyway.

jo...@gmail.com <jo...@gmail.com> #751Nov 3, 2023 11:26AM

On Pixel 6, I'm trying the "Over The Air (OTA) Test Update" described in #718. I filled out the form, and checked for system updates in the morning.

Previously, I was able to use the device fine EXCEPT for the fact that I had no storage access and couldn't install apps. I was NOT getting reboot issues, and I was NOT getting startup issues.

The OTA test update has RESTORED storage access, and I am able to update apps again. This seems like a fix WITHOUT having to wipe my device. I'll continue testing, but very encouraging so far. Thank you!

ms...@gmail.com <ms...@gmail.com> #752Nov 3, 2023 12:03PM

I have dumb questions ...what is the difference between the beta program and the OTA update?

How long after filling out the OTA form should I expect to see the update come through and what is the mode of delivery?

The factory data reset piece of the beta program confuses me as well ...if I opt out at the right time, then I don't have to worry about the reset? Is that true? And if so when is that perfect moment?

I apologize for what might be redundant questions. I've read up and down these comments for weeks now keeping up to date and my brain is exhausted.

to...@tommon.com <to...@tommon.com> #753Nov 3, 2023 12:30PM

#737 use the same form/menu to toggle the beta participation...

https://www.google.com/android/beta

If this is too confusing, I'd just wait for an official stable patch to be pushed.

ia...@gmail.com <ia...@gmail.com> #754Nov 3, 2023 12:32PM

Possible 2 more weeks to get the 'stable' update to solve our issues?

Feedback from real users seems to go down the Over The Air (OTA) Test Update route, I will be doing that later today.

Google support, you suck.

ju...@gmail.com <ju...@gmail.com> #755Nov 3, 2023 12:32PM

@752: once in beta, when the official release of that version (the one in beta) comes out, that's the moment when you have to opt out. Right after you install the stable version.

Remember: all of those opting in for the beta program are, in fact, becoming "beta testers" of a company that already screwed us. So... very brave people.

I'm DEFINITELY waiting two more weeks for the stable version. But then again, I'm lucky enough that my phone is not bricked...

ma...@gmail.com <ma...@gmail.com> #756Nov 3, 2023 12:52PM

I was also able to install the OTA update. Thanks to everyone affected who helped keep the pressure high.

As for Google: the behavior was a complete disaster. Communication was non-existent and it took far too long to fix the error.

To me it looks like Google wants to sweep the dirt under the rug. That's why they release the fix in the form of a beta and the actual version comes in the normal November update so that it doesn't attract attention. I am happy about every news site that has shown transparency and published an article.

It shows once again how many YouTubers are paid to publish positive test reports.

Thanks to the users and the cohesion of the community. I wish everyone who is still stuck in the boat loop that they too receive a solution.

I will now copy my data away from the device and say goodbye to Google. You will never be able to repair the trust you have lost.

je...@gmail.com <je...@gmail.com> #757Nov 3, 2023 01:02PM

I would strongly recommend everyone to stay away from the beta program and stick with the test OTA, if you cannot wait for the normal update to fix your issue.

Signing up to the beta program means you are legally giving Google a license and free pass to any data loss due to any bugs that come with the beta program. You will be on your own.

Just my five cents.

"How do I get help with Android beta versions?
As this is a beta program, there are no official support channels available. Post your question on the Android Beta Reddit community and a fellow community member may assist you."

Btw, after the test OTA, my phone is now overheating after a couple of minutes of normal use, FYI.

ia...@gmail.com <ia...@gmail.com> #758Nov 3, 2023 01:27PM

After the OTA update, is secondary profile still working as normal for people?

yu...@gmail.com <yu...@gmail.com> #759Nov 3, 2023 01:36PM

@758
OTA for the Beta works without any issues. 2ndary profile is working and storage issue has not come back, even after a few restarts. I would assume the same for the regular OTA update.

ah...@gmail.com <ah...@gmail.com> #760Nov 3, 2023 02:12PM

For those stuck in Pixel is starting... (like me) opening a case with Pixel Support as referenced in #718 on 11/2/23 is very simple, but the only answer I got back for now is that they will get back to me in a few days. Still, I got a case number and I would encourage others in this boat to put in a ticket. I'm sure it's been a long week for them, so just be cool and hopefully they will do the same.

What might be tricky is that they will ask for your IMEI. The easiest options are to look on the box or (if you're in your 20s or own an electron-scanning microscope) the SIM card tray. You may also be able to use the buttons to get the phone to fastboot and then use the barcode option to display the IMEI, but I'd be really careful about turning it on at this point without further guidance from Google.

The key here I think is to have enough internal tickets referencing the same overall issue ("phone is stuck on Pixel is starting...") to give them a concrete idea of the scope of the problem. In other words, "We have 4,723 tickets about the Pixel is starting... bootloop issue" is a lot more actionable than "a lotta/buncha/bazillion ppl on the internet are complaining about this issue". They have a lot of issues to fix and it's a lot easier to prioritize them if you have something to sort on. Numbers are sortable. How do you sort "lotta", "buncha", and "bazillion"???

ro...@gmail.com <ro...@gmail.com> #761Nov 3, 2023 02:38PM

please help me. i have filled out the form, i am also affected by the fact that my memory is displayed as 0.... which update do i have to look for on my cell phone? or do i still get a reply email back?

la...@gmail.com <la...@gmail.com> #762Nov 3, 2023 03:03PM

I'm still waiting for the OTA update, how does it arrive?

j5...@gmail.com <j5...@gmail.com> #763Nov 3, 2023 03:17PM

I have completely filled in form #718, seven hours have passed and still no test OTA has been delivered to my pixel, no matter how many times I check [Settings] - [System] - [System Update].
Google irritates me even when it comes to things like this.
(I know They say "within 24 hours").

gr...@gmail.com <gr...@gmail.com> #764Nov 3, 2023 03:24PM

Same here as #763.
I thought maybe because my account is in USA, but I now live in Germany and are currently in Spain. But that should not really be an issue since They have serial and imei number?

la...@gmail.com <la...@gmail.com> #765Nov 3, 2023 03:43PM

I've been waiting for 8h as well, I guess I got too excited when others said they got it within 1 hour.

ko...@gmail.com <ko...@gmail.com> #766Nov 3, 2023 03:45PM

Hey guys, finally received the OTA update, 4 hours after filling the Google Form. EVerything works very well and I see no bugs/problems at the moment

ch...@gmail.com <ch...@gmail.com> #767Nov 3, 2023 04:11PM

I got the OTA after a few hours last night, but I had to manually "check for updates." It also stalled out twice while updating, so I had to watch it for those 2 hours, but seems to be ok this morning. Thanks for everyone who kept us informed since I didn't get any notifications from the official post.

mg...@gmail.com <mg...@gmail.com> #768Nov 3, 2023 04:28PM

i try to reset a pixel 4a 5g. user has also only one userprofil.
also confirm the the boot loop issue comes 2 weeks after the upgrade to android 14. try a lot to fix. nothing work.

full documentation:

https://www.computerbase.de/forum/threads/android-14-oktober-update-fehlerhaft-recoverymode-und-co-alles-tot-handy-noch-zu-retten.2167122/

the Conclusion of this second evening:
repairpixel.with

google.com "worked" after reinstalling the USB drivers in Win11, but Android14 still doesn't boot on the smartphone.
Instead there is now the "corrupt" warning message. but the boot loop is gone.

adb sideload finally works with a different usb cable, but the
ota-build from android 14: bramble-ota-up1a.231005.007-231386fe.zip breaks at 94% with xfer 2.00x.
Android 13's ota bulid: bramble-ota-tq3a.230901.001-6d107ffa.zip breaks at around 25% with xfer 1.00x
The factory image of Android 13: bramble-tq3a.230805.001-factory-4fd0e3b4.zip breaks directly with xfer 0.00x
today i get from a "brain" user the factory image of Android 14, but he said, it will not run, because of "oem locked" state of the phone.
error messega after inital a factory reset ot the "repaired" android 14 with repairpixel.with

google.com

could somebody explain me the error logs xfer 2.00x, xfer 1.00x and xfer 0.00x

attached ist the error message of the wipe/factory reset at recoverymode

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a....@gmail.com <a....@gmail.com> #769Nov 3, 2023 04:40PM

I've been waiting for the update for more than 14 hours now after I filled the form. I've checked if there's an available update from the settings and nothing. Anyone experiencing the same?

gu...@gmail.com <gu...@gmail.com> #770Nov 3, 2023 04:50PM

Pixel 7 Pro with the boot loop (stuck on "device is starting") here:

I had the development mode enable prior to the incident. Out of curiosity, I tried to sideload the Android 14 version which is already installed. adb loaded it well but I got a "completed with status 0" message. Maybe it wasn't even applied because it is the same version. The device is still showing the same boot loop.

I am now waiting to get hands on the OTA with the fix as a file to sideload it. I am willing to take the risk of losing data and try it out for all the others here, so please reach out to me, dear Google Support.

Long story short: sideloading works for me, applying the same version did not resolve the issue. Please send me the OTA file to try again.

zo...@gmail.com <zo...@gmail.com> #771Nov 3, 2023 05:08PM

Is there a way to check that #718 is a legit Google post? Anyone can post a message here (as I'm doing now). How do I know it's not an exploit, phishing for email, IMEI and the phone serial number?

What an appalling mishandling of communication.

ge...@gmail.com <ge...@gmail.com> #772Nov 3, 2023 05:36PM

The hotfix seems to work! Thanks a lot !
After the update something should appear saying you got a personalized update:

Screenshot_20231103-183259.png

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ha...@gmail.com <ha...@gmail.com> #773Nov 3, 2023 05:59PM

@771 anyone can post here, but not anyone can have @

google.com email address, only Google employees have that.

ga...@gmail.com <ga...@gmail.com> #774Nov 3, 2023 06:15PM

Contacted Support about my Pixel 7 Pro stuck in "Phone is starting..." bootloop.

So, as per the agent, the information they have is that the only way to recover the phone is with a factory reset (losing all data), she also asked me to try a hard restart (hold power for 30 sec) but that of course does not work, the phone goes back to "Phone is starting...". Also, the only way they have to recover the data is to backup / restore and of course as it is not possible to do a backup on this state it is only possible if there is a backup in google one from before the problem started. Which even if you have one its a super incomplete as the backup system in android SUCKS!

So it seems they do not have any way to recover the data for us with the bootloop... She also says they are yet to receive any information from the management team about compensation for this...

I'll wait a week or two before factory resetting in hopes they figure out something, a formal and clear statement from google is seriously needed here!

Also, things to learn for google developers / engender:
- Backup functionality sucks, why doesn't it backup downloads, documents, many apps, etc.? this needs a serious overhaul...
- Having Multiple Profiles is used by many, this needs to be better tested and better supported and improved to work Better as well...

pa...@gmail.com <pa...@gmail.com> #775Nov 3, 2023 06:35PM

have my P6Pro 512 and it is working now. By reading everyone elses comments if you are on the boot look, you should still be able to boot up into safe mode if you have tried it. I initially fell into that and I was able to recover it onto the safe mode reload. Will this work for everyone, possibly not, but if you are able to boot into safe mode, you should technically be able to load the OTA beta file and the reboot normally.

la...@gmail.com <la...@gmail.com> #776Nov 3, 2023 07:00PM

Am in bootloop and Safe mode unfortunately doesn't work, just get Safe mode in the bottom left corner and Pixel is starting...
Someone posted earlier about maybe applying OTA with USB-C card reader in recovery mode. Has anyone tried that or is there a copy of the update I can try it with or is it even plausible for this?
As many have mentioned Google chat support has been less than helpful, and only want to factory restore.

cb...@gmail.com <cb...@gmail.com> #777Nov 3, 2023 07:16PM

> Multiple profiles is used by many

How do you know?

On Fri, Nov 3, 2023, 2:15 PM <buganizer-system@google.com> wrote:

ma...@googlemail.com <ma...@googlemail.com> #778Nov 3, 2023 07:28PM

Hallo, nachdem ich mich über das Google Formular von #753 registriert habe, erhielt ich ca. 6 Stunden später ein Android 14 Update direkt auf den Bildschirm angeboten. Ein bisschen über 1 Stunde hat mein Pixel 6 für das knapp 26 MB große Update benötigen. Der Neustart hat einwenig länger gedauert, aber das Warten hat sich gelohnt.

Vielen Dank nochmal an alle die hier anwesend sind und dazu beigetragen haben das auch schnell etwas passiert.

Und natürlich vielen Dank auch an Google das sie uns helfen und geholfen haben, auch wenn man hier auf dem Kanal nicht viel gehört oder gelesen hat von Google.

Ich hoffe für alle die jenigen die in einer Bootschleife stecken, das hier auch lösung gefunden wird. Ich drücke euch die Daumen.

ga...@gmail.com <ga...@gmail.com> #779Nov 3, 2023 07:35PM

Every single person in this thread affected by the bug was using multiple profiles and that is only the people who found this and decided to participate which is normally just the tip of the iceberg and a good indication of how widespread issues are... wouldn't you consider that many?

va...@gmail.com <va...@gmail.com> #780Nov 3, 2023 08:36PM

The test OTA update fixed the storage issues on my Pixel 6 (had no boot issues). Thanks for finally releasing a fix so that I don't need to wipe. Hoping for the ones with more serious issues to also get a fix.

ab...@googlemail.com <ab...@googlemail.com> #781Nov 3, 2023 08:45PM

Yes, finally! The OTA update fixed the storage problem for me to.
Thanks!

cb...@gmail.com <cb...@gmail.com> #782Nov 3, 2023 08:47PM

Compared to the millions of single user devices... no.

On Fri, Nov 3, 2023, 3:35 PM <buganizer-system@google.com> wrote:

al...@gmail.com <al...@gmail.com> #783Nov 3, 2023 09:06PM

Pixel 6a. The OTA update fixed the storage issue

ia...@gmail.com <ia...@gmail.com> #784Nov 3, 2023 10:31PM

Pixel 6, the OTA update seems to have fixed my issues, after taking way too long coupled with awful communication.

Nice having a working phone again but I'm sure I'm not the only one that will think twice before buying another Pixel

ru...@gmail.com <ru...@gmail.com> #785Nov 3, 2023 11:04PM

To #771

Is there a way to check that #718 is a legit Google post? Anyone can post a message here (as I'm doing now). How do I know it's not an exploit, phishing for email, IMEI and the phone serial number?

The same update is posted to the official community post about the issue: https://support.google.com/pixelphone/thread/241474288/issues-accessing-storage-after-updating-to-android-14?hl=en

my...@gmail.com <my...@gmail.com> #786Nov 3, 2023 11:11PM

I already wrote here that I have a Pixel 7A stuck in bootloop, just a couple of things to add:
1) when it is stuck at "Phone is starting..." it responds to "Hey Google, shutdown". I don't know what else I could ask the assistant to do that might help e.g. "Hey Google, install the update from the Play Store"
2) when I contacted support the person tried to get me to factory reset several times, without acknowledging that Google had caused this problem, before finally saying that they would "raise it with the internal team". It took nearly an hour for which I was given a £25 discount in the store.

wo...@gmail.com <wo...@gmail.com> #787Nov 4, 2023 01:08AM

Does anyone have any idea how to report some weird behaviours on the beta fix?

du...@gmail.com <du...@gmail.com> #788Nov 4, 2023 06:35AM

#787 settings-> developer options-> bug report
Not sure where/how you'd submit it. I'm sure google is actively monitoring the test fix

So far it appears to be working normally for me, no issues currently

a....@gmail.com <a....@gmail.com> #789Nov 4, 2023 07:13AM

More than 24hrs after submitting the form and I still haven't received the update!!!

la...@gmail.com <la...@gmail.com> #790Nov 4, 2023 07:16AM

24h for me too, very frustrating. Why does it take do long to push that update

zi...@gmail.com <zi...@gmail.com> #791Nov 4, 2023 07:40AM

I lost my phone to this bug yesterday - wish I had noticed the articles and news of this ransomware like issue sooner. All my data gone.

da...@gmail.com <da...@gmail.com> #792Nov 4, 2023 09:23AM

#791 it's not your responsibility, they should have warned people via another channel or just disabled the update

a....@gmail.com <a....@gmail.com> #793Nov 4, 2023 09:49AM

Why do they promise to push an update within 24hrs and then don't. I submitted 2 forms so far and no response.

I think the main issue here isn't about the technical issues anymore. Google has a huge problem when it comes to communication.

ge...@gmail.com <ge...@gmail.com> #794Nov 4, 2023 10:11AM

"Thanks again for your patience. Starting in the next two weeks, we’ll roll out an Android update for impacted users that will return their devices to an operable state. Unfortunately, this update may not enable data to be recovered for devices that are repeatedly rebooting. "

Does that mean that they probably can't fix the phones stuck in the boot loop or that there might be another update that can fix it? I am still waiting with my dead phone for a fix, so I don't have to factory reset and lose all my data.

la...@gmail.com <la...@gmail.com> #795Nov 4, 2023 10:33AM

Google, where is the fix for bootloops? This is ridiculous, your chat support teams have no answers only repeating the same things over again, the staff here I'm sure are trying hard but communication is lackluster at best. We've paid lots of money for this paperweight of a phone.

I would guess people that have multiple profiles are on average more technically inclined and have been fans of Pixels for a long time. I been with Pixel since the first one and had a Galaxy Nexus way before that, in the last year I've convinced two friends and two coworkers to switch. None of them have this problem but I feel foolish now.

Still love the Pixels (when they work) but this reminds me a lot of my issues with LG and their bootloops and why I had to abandon them.
Not interested in any monetary store credits or vague glimmers of hope, all I want is the phone to boot in to Android without data loss and a way to do proper backups in the future. Happy for but a bit jealous of all the people who have theirs working now.

PLEASE GIVE US CONSISTANT UPDATES HERE IN THIS FORUM OR IN OUR EMAIL

sk...@gmail.com <sk...@gmail.com> #796Nov 4, 2023 12:39PM

I had the boot loop problem and I formatted, but when will I be sure I can use the secondary profile again?

co...@gmail.com <co...@gmail.com> #797Nov 4, 2023 12:50PM

#787 any particular issues we should be aware of before trying the test update?

So far everyone seems to be saying it's fixed things for them and no major issues but I'm nervous to try before the stable release just cuz last time it took awhile before the bug started getting noticed...(then again that release was supposed to be 'stable' LOL)

st...@gmail.com <st...@gmail.com> #798Nov 4, 2023 03:53PM

OTA update seems to be working so far. Pixel 6a (not boot loop).

I responded to support telling them my issue was resolved but they insist on not even reading what I send over. I get there's a script and steps to take but these reps have absolutely no ability to zoom out and understand the matter at hand.

Such a disappointing experience. Is this what we can expect from Google moving forward? What if something similar happens? We just sit in the dark for 2 weeks and once it is quietly resolved it is swept under the rug?

ma...@gmail.com <ma...@gmail.com> #799Nov 4, 2023 05:07PM

Dear all,

trust me when I say I have read almost all of these previous ~800 messages here, and not found one instance that this issue happened on a non-Pixel phone! (or was I not in the correct forum?)

Well here goes, my mum's BlackBerry Keyone has been hit by this very same issue, on an Android 8.1.0. I was not trying to update the software (like the Pixels trying to update to Android 14), none was available since the last few years of course. The last thing I remember I did the night of 3 Nov to the phone was trying to update some random apps on PlayStore, though one or two might have been a non-3rd party apps (something like Google Partner Setup, Android Accessibility Suite etc). Then the next morning, mum complained she could not load received picture on WhatsApp (media auto-download turned off).

So far it did not go to boot loop yet (hopefully never) and I am hoping I can get some advice on what can I do next?

The phone has been configured with Adaptable Storage with a 64-GB microSD and that was shown as "Checking" upon booting, then as "Corrupted" after some time. As far as i remember, all camera and Bluetooth photos have been moved to this microSD and it is my biggest concern to be able to retrieve them. Others data like device settings and some other whatnots have been synced to Google (One?) backup after the internal storage locking incident.

I have visited the #718 to fill out the form but no non-Pixel device listed on the form to be able to submit it further. Apologies for the long message, just hoping that non-Pixels devices are not left out in this situation! Also, how do I have a 1-to-1 chat support with a Google rep? Do i state the email as mine or the one logged on the BlackBerry?

Thank you, regards.

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https://support.google.com/pixelphone/thread/241474288/issues-accessing-storage-after-updating-to-android-14?hl=en

ma...@gmail.com <ma...@gmail.com> #800Nov 4, 2023 05:12PM

Oh and the phone does not have multiple-profile set up, just "Admin" and "Guest"

ah...@gmail.com <ah...@gmail.com> #801Nov 4, 2023 05:36PM

Hi #799/#800

You are in the wrong place for support. The issue you're experiencing may look the same as what is being discussed here, but I can say pretty confidently that it is different.

You can try to reach out to BlackBerry for assistance as they are the phone manufacturer, but they will likely say that this phone is out of support. (Android 8 is very old at this point, and you should strongly consider replacing the device if/when you are able to restore the data.)

If I have to guess, the issue lies with the SD card. It is either corrupted or (hopefully) just needs to be removed and reinserted. The Adaptable Storage feature is very interesting, but it can easily go very wrong, as you've seen. Not all SD cards are made the same and they aren't necessarily made for the type of workload demanded by a phone or tablet. There's a good reason that iPhones and Pixels do not come with SD card slots (as much as I wish it wasn't the case).

You may also try reaching out to a data recovery service if the data on the SD card is that valuable. These can be very expensive services (as me how I know) but they are very impressive and very well may be able to recover some of your data.

Here's hoping Google's engineers can come through for those like me whose Pixels are stuck in the bootloop :-)

Best of luck to you!

a....@gmail.com <a....@gmail.com> #802Nov 4, 2023 06:00PM

The OTA is working so far on my Pixel 6 Pro. I haven't noticed any missing files so far.

Thanks to everyone for raising the issue and those who worked on the bug.

Google, please improve the way you communicate with your customers.

Now, I can finally close this tab (:

ge...@gmail.com <ge...@gmail.com> #803Nov 4, 2023 06:10PM

For me, the personalized OTA also worked without it. I can now access all the files
Pixel 6 Pro

wo...@gmail.com <wo...@gmail.com> #804Nov 4, 2023 07:19PM

I guess if a Google employee is monitoring this.
I applied the fix and noticed that I had less room than I thought I would have. So I believe that Apps that were deleted during the storage bug are still hidden away. I had to reinstall and delete them to recover my missing space.the apps we're significantly big for me to notice this bug.

uz...@gmail.com <uz...@gmail.com> #805Nov 4, 2023 08:47PM

It is more than 36 hours I submitted web form for PTA update! Google please you can do better than this.

ko...@gmail.com <ko...@gmail.com> #806Nov 4, 2023 08:48PM

@ #805 it's weekend and they're out of work lol

ma...@googlemail.com <ma...@googlemail.com> #807Nov 4, 2023 10:16PM

Hallo Liebes Google Team, ich hätte da eine sehr große Bitte. Bitte liefert endlich eine vernünftige Backup Software für die Pixel Handys. Eine Software die alles sichert. Und nicht nur Bilder, Kontakte und einige Apps. Davon würden alle Profitieren. Nach diesem Debakel sowie so.
Der Hersteller von dem Handy von meiner Frau kann das sehr gut. Sie ist von iTunes begeistert.

ak...@gmail.com <ak...@gmail.com> #808Nov 4, 2023 11:04PM

I resubmitted my form after waiting for 36h ish. Got an update within hour. All back to normal now

th...@gmail.com <th...@gmail.com> #809Nov 5, 2023 03:26AM

Can I have the OTA fix as a zip so I can sideload it via adb to my boot loop stuck pixel 7 pro ?

sa...@gmail.com <sa...@gmail.com> #810Nov 5, 2023 07:46AM

still waiting for a fix for the bootloop though...

se...@googlemail.com <se...@googlemail.com> #811Nov 5, 2023 11:49AM

Completed the form and applied the update, with it appearing to resolve the issue. Whilst I'm grateful for this, the fact it happened, the timescale to resolve, the fact it was only considered a "P2" for so long, and the poor communication mean this will be my last Pixel phone.

ba...@gmail.com <ba...@gmail.com> #812Nov 5, 2023 01:07PM

Where can I apply for a personalized update

je...@gmail.com <je...@gmail.com> #813Nov 5, 2023 02:35PM

Has anyone else noticed an overheating issue after the test OTA update? My 6a has been running constantly hot after the update.

ah...@gmail.com <ah...@gmail.com> #814Nov 5, 2023 05:13PM

For those still stuck in a bootloop, here's the conversation I had with Pixel Support (linked in #718 above, where you can apply for the OTA update). I started the chat with something like "My Pixel 6a was affected by the Android 14 multiple profiles storage bug. It is stuck at Pixel is Starting... and I do not want to do a factory reset." This was from a few days ago. No news yet. As someone else said, it's the weekend...

I am a nobody like you, so I would encourage you to contact Pixel Support as well so that there is some strength in numbers. Just be cool, but persistent. I did my best to be cool, but I slipped a bit when I was asked to verify the IMEI :-) (Notably, she pasted the IMEI instructions very quickly, so presumably they have a shortcut for the most common types of instructions.)

IANA Android Developer/Engineer, but my guess is that any fix may be possible with adb, but Google will have us use the Android Flash Tool or something else with less margin for error (hence the OTA update was first). Maaaaybe affected devices will need to be shipped in or physically taken to a location where a tech can do the work??? Remember that "normal" people are affected here, too, and "fastboot your Pixel and sideload a zip" sounds a bit like Mad Libs to them.

I'm sure there are at least a few Android developers at Google who desperately want to get this fixed right, so we need to be patient, calm, and put our lawyers down.

(This chatlog has been sanitized for your protection and mine.)

Jackie: I understand that your device is currently stuck at "Pixel is starting" and you do not want to reset the device and get this sorted.

Looper: That's correct. I'm hoping that there is a way to get the phone to boot.

Jackie: I’m sorry you’re experiencing this problem. I’m sure we can figure this out, and I’ll work on finding a solution right away!

Jackie: Please allow me 2 - 3 minutes while I check my resources.

Jackie: Thanks for your time.

Jackie: Loopy, in this case, “If you’re not worried about losing data, such as app data, recent downloads, or media, or you have a very recent backup, you can factory data reset your device. Once you’ve done so, you can restore your data from the backup.

Jackie: However, I understand that you do not want to lose your important data. I will escalate this with my team and see if an alternative solution is available.

Jackie: Could you please confirm the device IMEI number is ending with *4242?

Looper: Where do I find that?

Jackie: You can find the IMEI in the following different places:

Settings > About Phone > MEID > IMEI information.

On the SIM tray.

On the device box.

Dial *#06# on your phone.

Looper: So options 2 or 3... one moment

Jackie: Sure, take your time.

Looper: Correct - the IMEI ends in 4242

Jackie: Thanks for confirming. May I know the carrier you're using on the phone?

Looper: Google Fi

Jackie: Noted. Let me get this checked with my specialist and get back to you.

Jackie: We may need a few days to reach out again, so thank you for your patience.

Looper: Understood - is there anything I should do in the meantime?

Jackie: No, Loopy. We will check the alternate options internally from our end and get back to you.

I've received a few emails since - presumably from a human and not a robot :-] :-] :-] - but no real positive news, so I'm assuming "no news is good news" and I'm not being strung along. I did suggest again that someone should update this thread once per day, even with "still working on it" just so we know they haven't forgotten.

to...@gmail.com <to...@gmail.com> #815Nov 5, 2023 06:10PM

@814: Thank you for your comment. Good to know that also others try to get information on what to do from the Google support. I'm also in contact with the Google support regarding if it could be possible to update the phone using the Update & Software Repair tool and if there's a chance of not loosing data.
I also suggested that they publish information on this topic and if they are working on it in the IssueTracker and that they should let the engineering team know that a solution for a backup or an update without data loss is needed.

ke...@gmail.com <ke...@gmail.com> #816Nov 5, 2023 06:53PM

Just notice another issue. Factory reset will also erase the ESIM (not the end of the world, but more hassle to get a replacement from the carrier).

ji...@gmail.com <ji...@gmail.com> #817Nov 5, 2023 07:28PM

My storage issue with my Pixel 6A has finally got resolved! I received the OTA update few hours after submitting the Google form in

mi...@gmail.com <mi...@gmail.com> #818Nov 5, 2023 09:01PM

Same issue with Pixel 7a.
It restarted automatically and the attached screen was displayed when I was charging the Pixel Stand (Gen2). (see 2023-11-06 054944.png)
When I refused to initialize the data it started boot looping. (see 2023-11-06 055424.png)
I contacted Google Support and was told that there was no other option other than to initialize the data at now.
I'm looking forward to being able to use it normally without losing data.

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ah...@gmail.com <ah...@gmail.com> #819Nov 5, 2023 09:44PM

I could be wrong, but I believe there are different and separate support teams (silos) at Google. It's a massive company and nobody can know everybody. I think this particular issue is going to be best handled by Pixel Support, hence why it was mentioned specifically by the Google employee in post #718. See that post or paste this link https://goo.gle/PixelHelp

Previously, for an overheating+rebooting issue (interestingly, one that only occurred after switching profiles) I reached out to the "social" team on X/Twitter and was redirected to Fi Support since that's where I bought the phone. I had a feeling they wouldn't be that helpful, but I went along with it. Their only suggestion was a factory reset. It's not a good answer, but it makes sense that that's the best I can expect from that team. They support the "cellular MVNO" product which works on tons of different devices. I bet there's a lot of turnover, so the least technical answer is better than gibberish about adb and logcat that most customers won't understand. The Pixel Support team supports the Pixel devices specifically and likely has a more direct contact on the Android team.

This is all guessing and speculation, so if you know better and are allowed to, please correct me! My attempt at invoking Cunningham's Law :-)

If you've already reached out to Google Support or Fi Support or something other than Pixel Support, I would suggest that you politely close the ticket and open one with Pixel Support, or maybe try to have them transfer your ticket to Pixel Support if that's possible.

sa...@gmail.com <sa...@gmail.com> #820Nov 5, 2023 10:14PM

how can I get the OTA update if my phone is not connected to WI-FI?

dr...@gmail.com <dr...@gmail.com> #821Nov 6, 2023 04:28AM

I just got the update. Every thing back to same before. Thank you google.... It looked grim at one point but you guys did a fabulous job.... Backing every thing up the first thing now... You never know what might happen again. Thank you again...

Question since this is a test update what should i do if a final update comes and how will i know? N what will happen to this one?

bi...@gmail.com <bi...@gmail.com> #822Nov 6, 2023 10:11AM

Just to add for people still experiencing the bootloop:
Make sure to check this link for OTA packages of your device that will likely contain the fix. They appear 3-4 days before you can update via the phone (in normal circumstances).
I have used these images before for a colleages' bricked 4XL and it did not wipe the data. This being a different case, I cannot guarantee when they release the image - that the data will be safe.

ke...@gmail.com <ke...@gmail.com> #823Nov 6, 2023 10:22AM

Thanks #822.

May I ask how did you apply the OTA files? Was it via Pixel Recovery mode and then via ADB or SDCard?
Thank you.

bi...@gmail.com <bi...@gmail.com> #824Nov 6, 2023 11:25AM

#823

It is mentioned in the link I sent. It is not complicated. You can likely do it via OTG/SD Card, but the steps mention ADB sideloading only. In my case, I used ADB.

https://developers.google.com/android/ota#instructions

ke...@gmail.com <ke...@gmail.com> #825Nov 6, 2023 11:32AM

Thanks #824.
That was very helpful and now there is a reasonable hope of fixing the boot loop problem once the OTA image is released.

lu...@gmail.com <lu...@gmail.com> #826Nov 6, 2023 06:59PM

Thanks #824

For applying such a fix, would there be prerequisites such as having rooted the device or having debug mode enabled before the boot loop was encountered?

os...@gmail.com <os...@gmail.com> #827Nov 6, 2023 07:27PM

Nov OTAs have been released.

https://developers.google.com/android/ota#cheetah

m....@gmail.com <m....@gmail.com> #828Nov 6, 2023 07:53PM

Hi, I filled the form to be sent the solution in 24 36 hours, as I read. It's been almost three days now but nothing. Is there anything I can do to solve this issue.
Thank you

an...@gmail.com <an...@gmail.com> #829Nov 6, 2023 08:27PM

I have a Pixel 6a, and had no idea of this bug when I set a second session 3 days ago. I rebooted my smartphone because I couldn't save my photos, and now it's stuck saying "Iniciando telefono", which, I guess it's the Spanish version of "Pixel is starting".

So now what? I lost all my 2FA? My chat history which apparently wasn't doing its backup is gone as well?

I'm really hoping that there's a solution to the bootloop issue. This magnitude of a bug is something I had never seen before on any Android smartphone I've ever had.

da...@gmail.com <da...@gmail.com> #830Nov 6, 2023 08:29PM

I see that new OTA images have been posted,is there anywhere to see what
fixes/changes are included in a given OTA?

On Mon, Nov 6, 2023 at 2:27 PM <buganizer-system@google.com> wrote:

https://developers.google.com/android/ota) ?

--
David

"Absolutely," Kelvin said temperately, as he zeroed in on the
answer. (James Ertner )

os...@gmail.com <os...@gmail.com> #831Nov 6, 2023 08:43PM

Here's the Google Pixel November update fixes.

https://support.google.com/pixelphone/thread/242705137/google-pixel-update-november-2023?hl=en

It mentions "Fix for issue occasionally causing devices with multiple users enabled to show out of space or be in a reboot loop"

ah...@gmail.com <ah...@gmail.com> #832Nov 6, 2023 08:47PM

Hello - "Loopy" from #814 here.

Here is the update I got from Pixel Support this morning about my ticket regarding the bootloop issue --

Our product team is actively looking into this and we’ll get back to you as soon as possible within 24 - 72 hours once we have an update.

It isn't much, but they aren't telling me to do a factory reset, so it sounds like they will have a solution that at least doesn't include losing our data. If you're having this problem too, put in a case with Pixel Support. I have no idea if it will help, but if you want to reference my case, the number is 6-9345000034482. https://goo.gle/PixelHelp

@#828 You may need to force your phone to check for an update. If you've already tried this and it still isn't working, perhaps try reapplying for the test OTA update, or just wait until it's officially released. Everything I know is based on posts in this thread, so these are all just educated guesses.

da...@gmail.com <da...@gmail.com> #833Nov 6, 2023 08:48PM

Is there any update for the bootloop? I'm happy to guinea pig test images.

ly...@gmail.com <ly...@gmail.com> #834Nov 6, 2023 09:04PM

I did adb sideloaded the newest 14.0.0 (UP1A.231105.003, Nov 2023) on my bootlooping Pixel 6a with status 0 complete but still in the loop. Recovery still says 14/UP1A.231005.007 so it maybe not applied the 2GB OTA file. But what changed is the way of loop.
It now longer shows the "Google" word and even could not get to the power-menu by pressing power button anymore.
Had to force-restart my phone by pressing Power + VOL up and right after it "shut off" press Power + VOL down and select power off from booting menu. No chance to get this Pixel 6a off else. :( No luck with this.

fr...@gmail.com <fr...@gmail.com> #835Nov 6, 2023 09:04PM

Has one with "Pixel is starting" loop tried to sideload the November OTA (

ga...@gmail.com <ga...@gmail.com> #836Nov 6, 2023 09:07PM

No dice for me and my 7 Pro stuck in "Phone is tarting..."

Sideloaded the OTA using ADB successfully and now is is on a different bootloop, its restart before getting to "Phone is starting..."

Startup Before: Full Google Logo -> Blue G -> "Phone is tarting..."

Startup after: Full Google Logo -> Blue G -> reboot...

did this like 3 time and not its just stuck in the Full Google Logo

No clue if my phone had debug mode enabled, I guess it did...

ba...@googlemail.com <ba...@googlemail.com> #837Nov 6, 2023 09:36PM

I am also affected with the Pixel 7 pro.

This issue is open over three weeks, when do we get a solution??? I need my phone wtf. There is no trust anymore in Google Pixel Bug.

ke...@gmail.com <ke...@gmail.com> #838Nov 6, 2023 09:43PM

Applied image via ADB - appeared successful but on rebootting, still showed Oct version. Also stuck on "Google" logo, similar to #834 and #836.

ADB Stage:

Now send the package ...
Finding update package..
Verifying update package..
Update pacakge verification took 154 s (result 0)
Installing update
Step 1/2
Step 2/2
Install from ADB completed with status 0

Upon reboot back into recover - still at 231005 version.

ke...@gmail.com <ke...@gmail.com> #839Nov 6, 2023 09:45PM

Can someone who had done the OTA update via the Google form tell us the version of their software?
Thank you.

je...@gmail.com <je...@gmail.com> #840Nov 7, 2023 01:19AM

Is it just me, or is the build number for November stable release and the test OTA fix exactly the same??? Does build number mean something different in the Google world? Lol!

er...@gmail.com <er...@gmail.com> #841Nov 7, 2023 01:35AM

Are you still able to receive the update or somehow still install it when stuck at the "Pixel is starting...." screen? I've noticed it connected to my wifi, able to ping the phone and my bluetooth earbuds connect automatically even though its stuck on this screen. I've submitted the form 3 times now and haven't even received an email from Google. The fact I'm not even getting an acknowledgement sent by email is unacceptable. Gone through the chat but was told I have to factory reset even after I said I can't because of someone of the things that are not backed up. What is the status of a fix?

ah...@gmail.com <ah...@gmail.com> #842Nov 7, 2023 05:36AM

@#841 That's interesting. I hadn't thought to check my router and see if it showed my Pixel, but I bet it does. It makes sense, too, that these system-level functions would still work. They probably need to be up and running before your user account can log in, which it can't do because it can't mount the user storage area.

I'm not an Android expert or developer, but I've run Linux systems for a while and Android is basically built on top of Linux, so the concepts are similar.

My understanding so far is that storage for user files becomes somehow inaccessible to the rest of the system root partition, but it isn't corrupted (unless you do a factory reset so don't do that). As long as you don't reboot, you'll see this manifest as running low on space, being unable to access files, unable to update or open apps, unable to take pictures, etc. However, you're apparently still able to download and install updates OTA (over the air) and so the fix for the issue was able to be delivered relatively easily to these folks as a system update. I haven't seen where someone says that their phone was acting funny but still able to reboot, so it's possible that they were fine as long as they kept the phone charged and didn't reboot until after they'd installed the OTA update that fixes the issue.

Those of us who rebooted or whose phones rebooted spontaneously (old profile switching bug -- ggl plz fix kthx) and then were stuck on the Pixel is Starting... screen will likely not be able to install an update OTA, cause like...you know...we can't get in to the phone. My guess is that we'll be able to install an update by connecting our phones to a computer with the Android Flash Tool, but this is pure speculation. With my Linux systems, I have occasionally needed to rescue them by booting to a "live USB", but from what I've read, the """Android BIOS""" has no understanding of USB mass storage, so booting our phones to a "rescue environment" is unlikely.

I have a case open with Pixel Support to see if I can get my P6a back up and running without a factory reset. The agent seems understanding that I don't want to factory reset, so so far so good. The best "timeline" I've gotten is an email earlier today (Nov 7 2023) that I'll hear back in 24-72 hours about an update.

tc...@gmail.com <tc...@gmail.com> #843Nov 7, 2023 06:52AM

I was also bold and installed panther-ota-up1a.231105.003-935105ec.zip (Pixel 7) in hopes to remedy the boot loop. Instead, it seems like the actual OTA update only happens at boot. But since the storage symlink (or whatever the original issue is) is not present correctly, the OTA update/refresh is now stuck,

Which those nifty coders would have some kind of "Rescue Mode" command for us to restore storage access manually.

So now I am stuck in a different "reboot" loop.

Be sure to turn off your phones, since mine got stuck at the google logo once and I had to hard shut it down.

Like the others have reported, bootloader still shows the old version, that is why I assume the OTA didn't fully process, yet.

us...@gmail.com <us...@gmail.com> #844Nov 7, 2023 12:16PM

According to several posts, it seems we do not have method to install the latest OTA images even if it is ADB.
Can we expect that goole will provide some "tool" or "rescue mode" to install it to bootlooping device?
Or is this just wasting time to wait unrealistic the best solution for us?
If so, it must let many pixel users disappiont.

ah...@gmail.com <ah...@gmail.com> #845Nov 7, 2023 02:02PM

Here is the latest update from Pixel Support on my case. It is not very confidence-inspiring :-)

"Could you please confirm if the device has received a November system update and is it updated or if the device is still stuck in the boot loop?"

My thought is that they have a zillion similar tickets and are trying to evaluate how many devices are still broken, so put in a case with Pixel Support if you're in the boot loop.

You'll be surprised to learn that my Pixel is still stuck in a boot loop. Also, I can't tell for sure (because of the boot loop), but I'm fairly certain that it has not received the November update. I await their response....

da...@gmail.com <da...@gmail.com> #846Nov 7, 2023 02:59PM

Sigh. Still no movement on the bootloop? I managed to get the version to finally persist by repeatedly installing the OTA but I'm still stuck in the bootloop. Carefully checking the logs during the update, I can see that a few commands complain about files not existing on the device. I can type up some of the logs. If there's a better way to pull logs off of the device and save my fingers from typing up system logs, please let me know. I'd be happy to share the full logs if that's the case. If a dev would like to get in touch with me, I'd be happy to share contact info.

ke...@gmail.com <ke...@gmail.com> #847Nov 7, 2023 03:05PM

@ da/#846.

" finally persist"

Thanks for the update and that is still a positive progress.

I guess you can screenshot the logs ( I runs into many pages unfortunately) and send them to support? It might be possible to download that via adb shell to find the file, and then adb pull?
Might be at /dev/log

My attempt terminated at "Error: Boot complete not detected."

or...@gmail.com <or...@gmail.com> #848Nov 7, 2023 08:06PM

I also just had my 6a bricked this afternoon. It is stuck on the "starting phone" progress bar.
Sad (glad?) to hear that a patch started rolling out 2 days ago; apparently not rolling out fast enough.
Google might consider to force-apply the fix to surviving devices immediately, rather than wait for more devices to brick themselves?
(Getting frequent updates was the main reason for me to chose a Google phone, btw...)
So, is there hope for a fix in the coming days, or should I just wipe and lose all my data right now?

ca...@google.com <ca...@google.com> #849Nov 7, 2023 08:13PM

11/7/23

We’ve started rolling out the official November Update for Pixel devices, which helps remedy some of these issues and prevents new devices from being impacted. While the update continues to roll out over the next week, here’s what you need to know depending on the issue impacting your device:

Device is unable to access media storage – Once these devices receive the official November Update, data should be fully restored. If you are experiencing this issue and you don’t want to wait for the November update, you can complete this form to return your phone to a normal state.
Device is repeatedly rebooting – Since these devices cannot successfully boot, your device will not be able to receive the November update. You’ll first need to submit this form to enable your device to reboot normally before you can receive the update. Data recovery solutions are still being investigated for devices that are repeatedly rebooting. We’ll share additional updates soon.

Note that if you signed up for the Android Beta program to resolve this issue and wish to exit, you can wait until the December Update to do so without wiping your data, or you can opt-out now but user data on the device will be wiped.

Thank you again for your patience as we continue to work through this issue. For any other questions or concerns, please contact Pixel Support.

ch...@gmail.com <ch...@gmail.com> #850Nov 7, 2023 08:18PM

Based on the technical breakdown here:

https://twitter.com/MishaalRahman/status/1721945205119553794

This should be fixable for everyone, including the boot looping devices, with no data loss. Google just needs to make it a priority.

kh...@gmail.com <kh...@gmail.com> #851Nov 7, 2023 08:35PM

The form listed in #849 doesn't include the Pixel Tablet, and requires an IMEI. C'mon Google.

da...@gmail.com <da...@gmail.com> #852Nov 7, 2023 08:46PM

#849

I assume these changes are going to be in the next beta release? Is there an ETA when this will happen?

ah...@gmail.com <ah...@gmail.com> #853Nov 7, 2023 08:49PM

In addition to requiring the IMEI, the form in #849 requires the device serial number. It says you can find this number on the box, but I don't see it anywhere on my P6a box. Instead, I had to boot with the volume-down button pressed to get to the fastboot menu, then select Barcode with the volume buttons and press Power to select it. There you can see the IMEI, SKU, and Serial Number.

Form submitted. Fingers crossed I can get out of the boot loop.

-Loopy

ke...@gmail.com <ke...@gmail.com> #854Nov 7, 2023 09:00PM

@<ca...@google.com> / #849

Thank you very much for the update.

I have pushed the panther-ota-up1a.231105.003-935105ec.zip (Pixel 7) file to the device in *BOOT LOOP* and it appeared to be successful.

Now send the package ...
Finding update package..
Verifying update package..
Update pacakge verification took 154 s (result 0)
Installing update
Step 1/2
Step 2/2
Install from ADB completed with status 0

However, upon rebooting, the device now stuck at "Google" logo and re-entering Recover mode shows the software was still at 231005 version.
The Recover log file shows the line "Err: Boot Complete Not Detected".

Could Google Pixel Dev please investigate this as well ?

#843 above appeared to face similar error.

https://issuetracker.google.com/u/1/issues/305766503#comment843

Thank you

to...@gmail.com <to...@gmail.com> #855Nov 7, 2023 09:02PM

I'm a bit confused now. Why are we supposed to submit the form for the Beta update although the final update is already published and how can we install the update we can get after submitting the form? Will data be lost after performing the update so that people who don't want to loose data should wait for further information?

or...@gmail.com <or...@gmail.com> #856Nov 7, 2023 09:43PM

My device is just stuck forever on the "starting the phone" loading bar. Does it fall into the "repeatedly rebooting" category?

ah...@gmail.com <ah...@gmail.com> #857Nov 7, 2023 09:50PM

@#856 You are correct. "Boot loop" is a bit of a misnomer in this case as it's not that the device actually reboots over and over. It just sort of gets stuck.

ge...@gmail.com <ge...@gmail.com> #858Nov 7, 2023 10:37PM

Is #849 legit? There is no indication that this is an official google response and everybody could make such a form. In addition, the type of data they want such as serial numbers and IMEI is a bit sensitive to just put it in some random google form.

ah...@gmail.com <ah...@gmail.com> #859Nov 7, 2023 10:43PM

@#858 My assumption has been that only actual Google employees can post with an @google.com address, and ca...@google.com has been posting in this thread over the course of several days, so presumably #849 is indeed legit.

That said, if you have further evidence to the contrary, I'm happy to be corrected.

to...@gmail.com <to...@gmail.com> #860Nov 7, 2023 10:52PM

@#858 see also this post:

https://support.google.com/pixelphone/thread/241474288/issues-accessing-storage-after-updating-to-android-14?hl=en

jm...@gmail.com <jm...@gmail.com> #861Nov 8, 2023 12:32AM

Ok so i have a question, google today released that supposadly helps with the booot looping devices but they are still searching for ways to save the data.SO it means the new update just realeses your phone but erases all data? Could someone help me with that. Has someone tried it out yet?

bl...@gmail.com <bl...@gmail.com> #862Nov 8, 2023 02:50AM

I updated to the latest using ADB for Pixel 7 Pro with 14.0.0 (UP1A.231105.003, Nov 2023) //cheetah
Now my phone is stuck
Google log (colorful) -> Google (G blue/Pinnk) things again and again.

Now sure how to solve this. Any version that worked?

bi...@gmail.com <bi...@gmail.com> #863Nov 8, 2023 06:52AM

#849

Can you clarify what you meant by "For devices that are in a boot loop, fill in this form so you can boot and receive the update. We're still looking at data recovery options for those same devices."
If I am understanding right, does that mean that the update people who meet the above criteria and install the update - will have their data wiped or just inaccessible until further notice?

I would strongly suggest people wait on installing their update even if they manage to boot until we get an answer to this.
Google has previously used vague language like this when talking about the Nexus 6 RMA debacle to get out of further legal trouble.

sa...@gmail.com <sa...@gmail.com> #864Nov 8, 2023 05:08PM

Same for me, I updated my 7 pro from the "pixel starting" state to boot loop state

sf...@gmail.com <sf...@gmail.com> #865Nov 8, 2023 06:00PM

Confirming that the update fixed the issue for me. I just had storage related issues and was able to boot normally. Used the link here

https://support.google.com/pixelphone/thread/241474288/issues-accessing-storage-after-updating-to-android-14?hl=en

ri...@gmail.com <ri...@gmail.com> #866Nov 8, 2023 11:12PM

Holy shit, just FUCK YOU GOOGLE.
Thank god I didn't update you stupid mother fuckers, I do not need that sort of nightmare. Especially when I have two profiles because one of them is for work.

fr...@yotoplay.com <fr...@yotoplay.com> #867Nov 8, 2023 11:58PM

I'm yet another affected customer who lost data on his Pixel 6 because of this. The Google phone has been quite a bad experience so far for so many reasons

ra...@gmail.com <ra...@gmail.com> #868Nov 9, 2023 02:37AM

Pixel 6a user who lost data storage access but didn't get hit with the bootloop issue. Submitted the form in #849 and received the update a day later. My main profile is back to usual with no data loss (as far as I can tell). All apps seem to be working well too.

My question is, has anyone in the same situation tried switching to their secondary profile after the update? I'm honestly afraid to in case of losing data storage access again. I've backed up my phone using Google One this time round but thing is, in my country we use WhatsApp all the time and the last time I couldn't back up my WhatsApp content bc the phone says there's no data to read.

Also Google One doesn't seem to back up other files that are not photos or videos? Things in my download folder doesn't seem to be backed up. Does that mean I have to drag them to Google drive separately.... Does anyone know if there's way to just clone the phone completely without extra apps or technical tinkering?

da...@gmail.com <da...@gmail.com> #869Nov 9, 2023 04:04AM

#868 Nope. There's no way to completely backup your device. Sure we can backup some photos and videos, maybe some extra files if you're lucky. But to completely backup the device as we can do on computers involves root. This is why I facepalm every time someone mentions a backup procedure because the current state of phones nowadays prevent us from doing exactly that.

ke...@gmail.com <ke...@gmail.com> #870Nov 9, 2023 10:20AM

To have my name on the the list: I have the "Pixel is starting" endless running screen on my shiny expensive Pixel 7 pro.

wo...@gmail.com <wo...@gmail.com> #871Nov 9, 2023 12:57PM

Pixel 7 Pro also in front of me with endless "Smartphone wird gestartet" (="Smartphone is being started") message. Since 2 weeks now.
Message #849 from Google might bear some hope, so I filled out the form for "Device is repeatedly rebooting", but since then nothing happened. Technically I do not understand what possibilities Google will have to contact the device being in that state. I wonder if there really will be a mobile connection? Do I have to constantly re-start the mobile to get a patch? Should I leave it displaying the message? In case one day there would be a patch applied, does it wipe the memory? Will there be a later patch that tries to restore data?
As a matter of fact, the mobile is completely useless in that state. Desperately waiting for further answers from Google!

xp...@gmail.com <xp...@gmail.com> #872Nov 9, 2023 01:18PM

Pixel 6a is stuck on "Smartphone wird gestartet" since yesterday. Not willing to do a factory reset yet.

ah...@gmail.com <ah...@gmail.com> #873Nov 9, 2023 01:40PM

The latest on my case with Pixel Support boils down to

"Is your phone still boot looping?" "Well, yeeeesss" (Of course it ls! We haven't done anything to fix it!) "OK, please wait for engineering to get back to us with a solution"

So this is progress in that they are offering the option to wait if you don't want to wipe your device. I also filled out the form for "Device is repeatedly rebooting" and have not heard anything back yet. My guess is that they have a fix to get it out of the boot loop so that you can install the November update that fixes the issue, but they don't have a fix YET for regaining access to user data.

pe...@gmail.com <pe...@gmail.com> #874Nov 9, 2023 02:07PM

Perhaps someone from Google can confirm at least the little publicly known information about the root cause of the bug. I only found

https://twitter.com/MishaalRahman/status/1721642696282882054 which seems like a reasonable explanation, but I can't see whether it's been acked officially.
If this is indeed the root cause, I'd imagine that a repair without wiping might be possible (but perhaps not with means accessible to "normal" users).

I can confirm that sideloading the November OTA seems to work, as described in #837. Going back to the October OTA works as well.
Now, I can't find evidence that the November OTA actually triggers the fsck that seems to repair the data partition according to Mishaal Rahman's post. And doing it manually is impossible on locked devices. But IIUC, Google should be in the position to provide a signed "repair" OTA for sideloading that would force an fsck; afterwards, downgrading to the November OTA would bring the device to a sane state. This two-step manual sideload procedure is probably not scalable as a solution for Average Joe, but so is fixing a bootloop anyway.

However, there's a couple question marks:
(1) Is that really the root cause?
(2) If so, is the fsck really a cure?
(3) If so, is Google willing/planning to create and distribute an OTA within a reasonable timeframe?

Joining in the chime of everybody who is seriously disappointed by Google's communication here. Bugs can happen, but not communicating openly is a no-go. Sharing some technical background would be highly appreciated, if only so that we can get an educated guess whether it's worth to wait or not.

ke...@gmail.com <ke...@gmail.com> #875Nov 9, 2023 02:45PM

@874 / pe...@gmail.com

Thanks for the update.

Interesting comment re Nov OTA via sideloading. My experience (and a few other above) seemed to suggest thtat sideloading Nov OTA cause the phone to halt a the "Google" logo. The log shows
"Err: Boot Complete not received." (Pixel 7)

You are also right to say Google should produce a sideloading file that repairs/fsck and restore the phone, so that "normal" Nov OTA can be received. I guess it will have to be a menu of solutions depending on one's circumstances.

Also, I continue to have silly scripted conversation with device-support...

oi...@gmail.com <oi...@gmail.com> #876Nov 9, 2023 04:56PM

My pixel 7 is also stuck on "initializing..." screen after A14 update. Yes, I have 2 users profiles. I've been in touch with google support for a week now and they don't seem to know if we will be able to recover the local data.

Definitely going back to Samsung after this.

A cia as big as google cannot launch an unfinished/untested product that make people's data hostage like this and go free from trouble.

wi...@gmail.com <wi...@gmail.com> #877Nov 9, 2023 04:58PM

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wi...@gmail.com <wi...@gmail.com> #878Nov 9, 2023 05:14PM

Description:

Device: Pixel 7 Pro

OEM Unlocking: enabled

Bootloader: unlocked

(UP1A.231005) stuck in Phone is starting...

(UP1A.231105) loop in Google G

Steps to reproduce:

P7P in Phone is starting...
reboot bootloader
connect "Android Flash Tool" Link
then selected (UP1A.231105) and unchecked all Checkbox
install build
bootloop Link

I just need to keep primary user profile data, Could Google give us a Custom Recovery to delete secondary user profile?

fastboot boot twrp.img

Please No! Factory data reset solutions

IMG-20231109-WA0001.jpg

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IMG-20231109-WA0002.jpg

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IMG-20231109-WA0003.jpg

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da...@gmail.com <da...@gmail.com> #879Nov 9, 2023 08:35PM

#874,

You said sideloading the Nov OTA worked for you, what model phone do you
have?

On Thu, Nov 9, 2023 at 9:07 AM <buganizer-system@google.com> wrote:

--
David

"Absolutely," Kelvin said temperately, as he zeroed in on the
answer. (James Ertner )

pe...@gmail.com <pe...@gmail.com> #880Nov 9, 2023 09:20PM

Pixel 6 Pro / raven. Perhaps it was just luck; but the sideload worked (full progress, no error), and I successfully improved from bootloop with manual intervention to a proper automatic bootloop... :-/

zi...@gmail.com <zi...@gmail.com> #881Nov 9, 2023 09:20PM

What happened to Eric form #548? He promised better communication. Still hoping there will be a solution to the "Phone is starting" issue without factory reset.

da...@gmail.com <da...@gmail.com> #882Nov 9, 2023 09:29PM

Sounds like he got lucky. I had to sideload the OTA multiple times (around
3 in a row) to get the version to persist.

On Thu, Nov 9, 2023, 2:35 PM <buganizer-system@google.com> wrote:

https://docs.google.com/forms/d/e/1FAIpQLSfU6Ycf_qGcRksz5Vi0vxLKDDJRgRDExjRVKpCOKL4YpJLJ4w/viewform

en...@gmail.com <en...@gmail.com> #883Nov 10, 2023 12:43AM

After updating my apps via playstore on my pixel 6p, my "downloads, vids, images, audio" etc, as seen from Files, are all "0B". I am also unable top open any attachment from whatsapp, error msg "cant download because no internal storage is available. pleaseunmount it as a disk drive and try again." when connected to a pc, i am unable to access primary user directory, but was able to view folders from a different user profile.

en...@gmail.com <en...@gmail.com> #884Nov 10, 2023 02:05AM

https://www.google.com/android/beta#devices

It worked! i am able to see my files, they are intact, at least at a cursory glance.

i think i have read it somewhere above the nov updates is coming out, or has already come out. If you can wait, wait, else can try this link.

deleted

0 B

jm...@gmail.com <jm...@gmail.com> #885Nov 10, 2023 02:47AM

IF i do the ota update and its succesful do i lose all my data ? or just update the phone like "normal". please someone reply :) thanks

tr...@gmail.com <tr...@gmail.com> #886Nov 10, 2023 04:28AM

#884

Were you having the "boot loop" issue when you applied it or just the locked storage?

na...@gmail.com <na...@gmail.com> #887Nov 10, 2023 05:08PM

Hello, my pixel 6a did unable to access media storage.

After the fix from google, i didn't recovered data in my secured folder.
Someone had the problem ?

ca...@google.com <ca...@google.com> #888Nov 10, 2023 09:40PM

Update 11/10/23

The November Update is now available to all users. Please see the following paths depending on your device issue:

For impacted devices unable to access media storage: The November system update should fully restore data to devices that are unable to access media storage. If you have not yet received the update, you can go to Settings > System > System Update to trigger the update immediately.

For impacted devices that are repeatedly rebooting: Today, we are publishing a specialized solution via Pixel Repair Tool to recover partial data for devices that are repeatedly rebooting. This process offers the same solution as the form submission we detailed in earlier updates. This specialized solution will also enable devices that have been stuck in the repeat reboot state to receive the official November system update.

If you’d like to try the process on your own, please visit one of the following links to the Pixel Repair Tool based on your carrier, where you can find on-screen instructions:

For AT&T (Pixel 6, 6 Pro, 6a), all Japanese carriers (Pixel 7, 7 Pro, 7a, Fold), click here.
For all other devices/carriers, click here.

If you previously submitted the form to receive this November Update, you will hear from our Pixel Support team via the provided email address as early as Monday, November 13th to walk you through the data recovery process. This process is the same as the specialized solution detailed above. The form is now closed, so please reach out to Pixel Support with any additional questions.

Thank you again for your patience as we continue to work through this issue. For any other questions or concerns, please contact Pixel Support.

lu...@gmail.com <lu...@gmail.com> #889Nov 10, 2023 10:06PM

Thank you for the update, very glad to here about a solution!
When you mention partial data recovery (for the boot loop devices), what does that mean exactly? What kind of data could be lost? My main focus is recovering photo's that were taken, app data not so much.

zi...@gmail.com <zi...@gmail.com> #890Nov 10, 2023 10:12PM

I can confirm that the above worked for me to get rid of the stuck state of "phone is starting". But my apps seem to have lost all their data and my home screen looks like a fresh install. However, despite Google Photos not showing any of my photos, I can see them using the file explorer. I will have to set it up all over, but at least my photos and videos are back which was the most data on the phone.

be...@gmail.com <be...@gmail.com> #891Nov 10, 2023 10:50PM

Comment has been deleted.

Message last modified on Nov 10, 2023 10:50PM

be...@gmail.com <be...@gmail.com> #892Nov 10, 2023 10:50PM

Same here. was stuck with the 'phone is starting..' screen. I am able to access my media again but all the app data seem to be lost.

er...@gmail.com <er...@gmail.com> #893Nov 10, 2023 10:52PM

This is ridiculous. I went through the fix and all the data for my apps have been erased along with all my settings. Its just like if you factory reset your phone and then pulled from a backup. You still lose everything you didn't get a chance to back up, have to sign back into all your accounts and redo all settings. Anything not in a backed up folder is gone along with my 2FA codes I was already in the process of redoing my TOTP codes to save to a password manager. Your communication was vague about what was recoverable. I have a feeling it was known the data was corrupted beyond repair. If I would have known that I could have just factory reset myself or through the site above.

zi...@gmail.com <zi...@gmail.com> #894Nov 10, 2023 11:00PM

Anyone know if it's possible to recover some data that my have been backed by google like text messages, phone call history etc?

ma...@gmail.com <ma...@gmail.com> #895Nov 10, 2023 11:07PM

Has anyone with the bootloop issue tried the fix can confirm if Secured Folder data is recovered?

zi...@gmail.com <zi...@gmail.com> #896Nov 10, 2023 11:18PM

#895, there's no option for the locked folder on my google photos. It and the two photos I had in there have disappeared.

ca...@google.com <ca...@google.com> #897Nov 10, 2023 11:31PM

After you take the update with the tool, you will need to reboot your phone multiple times to allow it to back up the data. You will also need to login to all your apps again.

ad...@gmail.com <ad...@gmail.com> #898Nov 10, 2023 11:31PM

Dear All,

My phone has been fixed as google sent me a update by filling the form which is linked in the Forbes Article mentioned below. But I have that now this form is not working.

Forbes Article:

https://www.forbes.com/sites/jaymcgregor/2023/11/06/google-rolls-out-urgent-pixel-update-for-android-14-media-bug/

Google Article:

https://support.google.com/pixelphone/thread/241474288

Device is unable to access media storage / Device is repeatedly rebooting form:

pe...@gmail.com <pe...@gmail.com> #899Nov 10, 2023 11:31PM

#888: Thanks for the update. Are more refined approaches still investigated?

I can feel #897. Why don't you publish explanations of what problem and present fix are? Why don't you announce which data is potentially irrevocably lost, and which data is still existing on the device?
("We don't know for sure yet" is an acceptable answer! It means we're kept up to date. "We know data xy is kept, but we don't know whether we can find ways to make it accessible againt" is acceptable as well. And so is "We don't see chances for recovering data z." Not disclosing anything is unacceptable.)

People that only care about photos might be pleased if you can tell them that this data can be recovered with your patch with reasonably likelihood.
Folks that only care about app data like access codes, TOTP etc. would *not* become seriously displeased after waiting for weeks for a fix, to find out that it's half baked for their use case - so if you know that app data won't be recovered, please say so.
More careful or more audacious people will know their chances.

os...@gmail.com <os...@gmail.com> #900Nov 10, 2023 11:34PM

I tried using the Update and Software Repair tool but keep getting this error.

"BootLoop-Recovery-Incremental is not the carrier for your device's current software. Change the carrier below"

Anyone else getting this?

da...@gmail.com <da...@gmail.com> #901Nov 10, 2023 11:55PM

Well that sucks. I should have bit the bullet 3 weeks ago and factory reset. I'll probably exchange this fold at this point.

ma...@gmail.com <ma...@gmail.com> #902Nov 11, 2023 12:16AM

#897, are you saying after you relogin and a few restarts - Secure Folder will appear and the files within will be available?

pe...@gmail.com <pe...@gmail.com> #903Nov 11, 2023 12:21AM

Second #893. Full loss of all app settings on main profile. Data seems to be retained (at least, photos and stuff stored on the "internal storage"); but no dice with app configurations, TOTPs, messenger services, passwords, browser history, system settings or anything like that. Just the apps themselves are existing.

On the plus side: the secondary profile seems to be 100% intact, including chat messages, settings, apparently even app caches.

sa...@gmail.com <sa...@gmail.com> #904Nov 11, 2023 12:22AM

#900 Same here. Try to using Repair tool, but they don't have my carrier in list

ga...@gmail.com <ga...@gmail.com> #905Nov 11, 2023 12:23AM

For those of you that have been able to get out of the bootloop, what about the data on the secondary profiles?

pe...@gmail.com <pe...@gmail.com> #906Nov 11, 2023 12:25AM

@905: See my

comment #903

; I got "lucky" with full recovery on the secondary profile, to the best I can tell.
Pixel 6 Pro (raven), the device where I previously reported that also adb sideload of the November update and going back to October "worked" flawlessly.

kh...@gmail.com <kh...@gmail.com> #907Nov 11, 2023 12:42AM

Uggghhhhh, the only option I got was "Erase and Reinstall" and it wiped my data. Great... Thanks.

mo...@gmail.com <mo...@gmail.com> #908Nov 11, 2023 12:50AM

I am getting error when I use the Repair tool

ga...@gmail.com <ga...@gmail.com> #909Nov 11, 2023 01:47AM

Couple of pointers for those of you trying to fix your phones from the bootloop:

- If using the Repair Tool only gives you the option Reset and Update (DO NOT D THIS, IT WILL WIPE YOUR DATA), it is because you are using the wrong link, the google guy shared two links, once I used the right one I was able to just update without resetting...

- If like me, you are one of those who attempted sideloading the Nov update using adb and are stuck in the full Google logo, I am not sure if this solution still works in that state, yesterday I was able to go back to the "Phone is starting..." bootloop by sideloading the Oct OTA instead.

kr...@gmail.com <kr...@gmail.com> #910Nov 11, 2023 02:04AM

I have tried the repair tool on my tablet and it finds the device...but cannot connect.

"Unable to connect the device."

ch...@gmail.com <ch...@gmail.com> #911Nov 11, 2023 02:12AM

Is Google still working on improving the fix? Or is this the last attempt? It is unfortunate that local App Data is one of the main things Pixel backup doesn't cover.

us...@gmail.com <us...@gmail.com> #912Nov 11, 2023 03:02AM

comment #888

Thanks for this repaire tool, I could salvage my photos and videos from pixel 7 pro.
As several comments mentioned, all application data, SMSs, telephone history have been deleted.
And even there is buckup on Google drive, there is no way to restore them in to pixel. (why?)
So, I finally decided to do "factory reset" and restore backups from Google Drive.

I'm dissatisfied for slip out this issue to users and duration until we get the countermeasures.
However this solution could cover minimum line of my expectaion against this trouble.
So, I would appreciate engineers who charged this trouble earnestly.

ra...@gmail.com <ra...@gmail.com> #913Nov 11, 2023 07:07AM

Ran the repair tool successfully on my Pixel 7 Pro. Lost pretty much all of my app settings/data in my primary profile. Things in user storage, like pics and downloads folders were in tact. Everything on my secondary profile was untouched like nothing had happened. This is better than nothing, but sucks for people that were working off of their primary profile.

gb...@gmail.com <gb...@gmail.com> #914Nov 11, 2023 07:28AM

Comment has been deleted.

Message last modified on Nov 11, 2023 07:29AM

po...@gmail.com <po...@gmail.com> #915Nov 11, 2023 07:57AM

Wow! Thanks guys, three full weeks (longer for some!) and I still manage to lose all my TOTP codes which I will now need to screw around with and reset (And no, I won't be backing them up to my Google account because that pretty much defeats the whole purpose of having TOTP). Awesome, glad I bought a Pixel, really taking advantage of that vertically integrated hardware/software. It's OK, I'll be sure to hand you even more money after this so I can use your backup tool so next time you screw up I can recover some of my data again.

Also, If anyone is having issues trying to get the tool to run on Windows, make sure you have the Google driver installed. If you go into rescue mode and plug the phone in and it isn't showing up under Serial Devices in Device manager, you'll need to manually install the Google driver and reboot for it to work.

ge...@gmail.com <ge...@gmail.com> #916Nov 11, 2023 08:27AM

Wow, this is frustrating. I waited now three weeks for the solution to ultimately also wipe most of the data? I am mostly interested in app data. I keep track of some habits for several years and mark my progress daily. Can anybody estimate whether that would be lost? I read a lot like app settings such as call history etc. will be lost. I assume the same holds for these kind of data?

Very disappointed.

to...@gmail.com <to...@gmail.com> #917Nov 11, 2023 08:43AM

Can anyone confirm if whatsapp chats could be secured like photos because they are files that can usually accessed in the file system or are they also deleted? What are the experiences of those who already did the update?

Was rebooting several times helpful to restore more data?

Is the November update being installed by the update and repair toool or do we have to install this after booting?

sv...@gmail.com <sv...@gmail.com> #918Nov 11, 2023 08:47AM

#888

Adding to the questions of others:

Will there be a more in-depth attempt to recover data? As others, I have TOTP and other data saved for applications that is not synced and could not have been back up.
If you do apply this fix, is the data for the apps irrecoverably lost or only for those apps you choose to set up again?
If you apply this fix, is the eSIM deleted if you had one installed?
Is there a .zip of the fix for sideloading? It would be interesting to see the code behind the fix.
Will you be providing some sort of compensation for the stress and financial losses people have had throughout this whole debacle?

If you think not answering questions is the better strategy for action (to save face/PR reasons etc), I hope you've seen from the near thousand comments here that this is not the case.

zi...@gmail.com <zi...@gmail.com> #919Nov 11, 2023 08:52AM

After this fix, Initially my Google account was not connecting, but after
letting the system to do the security update and restarting, it started
working again allowing me to restore my gym diary and WhatsApp messages
using Google Drive.

On Sat, 11 Nov 2023, 08:43 , <buganizer-system@google.com> wrote:

ly...@gmail.com <ly...@gmail.com> #920Nov 11, 2023 09:02AM

Pixel6a: I had to apply old October full OTA file by ADB Sideload again before able to use the Bootloop-Fix Tool. Without there was a install-error after Step1 in provided fixing-tool.
Now booting again but like the others, all App-data gone, only photos etc.

You can see many files if connected to PC under "android" folder path but can't copy them. This is maybe the old App Data but not readable. Other profiles like other said all app-data available.

to...@gmail.com <to...@gmail.com> #921Nov 11, 2023 09:19AM

@919 well, Google drive is not a solution. Could anyone restore WhatsApp messages from the device?

sa...@gmail.com <sa...@gmail.com> #922Nov 11, 2023 10:25AM

support confirmed that the last solution (for bootloop) posted is not recommanded if you do not want to loose your data

1:55:07 AM ME: Hello, I have my pixel 6 in bootloop since Android 14 update
1:55:29 AM ME: These is a new update to unlock device since today https://support.google.com/pixelphone/thread/241474288/issues-accessing-storage-after-updating-to-android-14?hl=en
1:56:39 AM Lisa: I understand that you're contacting us regarding the bootloop issue you're experiencing with your device.
1:57:15 AM ME: yes. If i follow this tool : https://pixelrepair.withgoogle.com/carrier_selection/others/BootLoop-Recovery-Incremental Do i loose my data ?
1:57:22 AM Lisa: I will certainly look into this for you.
1:58:43 AM Lisa: Yes, Seph. You will loose the data.
1:58:49 AM ME: It is instructed to backup data, however the whole point of not data factory the phone is to not loose the data
1:58:50 AM ME: Update and Software Repair.png
2:00:13 AM Lisa: I can certainly understand how important the data is for you.
2:00:54 AM Lisa: However, you will lose the data if you perform this step.
2:01:14 AM ME: so, there is still no solution to restore my data ?
2:03:10 AM Lisa: I have to check this with our higher support
team and we need your consent.
2:03:21 AM Lisa: For a limited period of time necessary to resolve your customer support issue, you agree to allow Google customer support to access data about and associated with your Google product and account, which may include product information such as IMEI, Serial Number, country in which your product was purchased, account history and limited historical usage data.
2:03:26 AM Lisa: The data accessed will be used to improve your customer service experience, to troubleshoot issues with this product, promotion history and for fraud prevention. Google will handle this data as described in Google’s privacy policy.
2:03:33 AM Lisa: https://policies.google.com/privacy?hl=en-US
2:03:36 AM Lisa: Do we have your consent?
2:04:06 AM ME: I consent
2:04:23 AM Lisa: Thank you for the consent.
2:05:17 AM Lisa: Would it be okay if I get back to you once I've an answer or would you like me to get back to you within every few minutes?
2:05:46 AM ME: I can wait for an answer.
2:06:12 AM ME: should i stay connected ?
2:06:52 AM Lisa: It might take 5-10 minutes to get back to you.
2:06:58 AM ME: okay
2:07:15 AM Lisa: Please stay connected.
2:11:24 AM ME: I will be back in 5min.
2:11:32 AM Lisa: Sure.
2:15:15 AM Lisa: Thank you for staying connected.
2:15:46 AM ME: i'm back
2:16:12 AM Lisa: I understand that you do not want to lose your important data. I will escalate this with my team and see if an alternative solution is available. We may need a few days to reach out again, so thank you for your patience.

ki...@gmail.com <ki...@gmail.com> #923Nov 11, 2023 10:43AM

@ Bruce #comment384 , Eric #comment548 , Cami #comment897

Not a chance I can accept that Nov 10 update as a solution. I'll wait until you figure out a way to restore full access to my primary profile's app data.

Three weeks plus into this mess, and having lost access to basic services for just as long (banking, work chats, contacts, etc.), I hope you can get your act together real quick now.

ar...@gmail.com <ar...@gmail.com> #924Nov 11, 2023 01:03PM

Wish I'd found this thread before running this "Bootloop-Recovery-Incremental" patch that Google published :'(

I couldn't care less about getting back my few photos or having to log back into apps, but my call and text messaging history were critical for me for work. First thing I checked after patching and booting the phone back up successfully were my messages and was relieved to see they were all present, and then before my eyes they began to be deleted and in 15 seconds everything was gone with no way to cancel it >:[ So the patch process itself didn't/doesn't clear that data, it was a post-patch step that the phone executes.

Shame they didn't make it optional. "It is recommended that you reset your messaging history after this patch, do you wish to do so (yes/no)?" seems like a few lines of code that should be simple to implement ...

gb...@gmail.com <gb...@gmail.com> #925Nov 11, 2023 01:50PM

I could see people talking about fix with the Google repair. People are claiming that they could access their photos after, how about files in the file manager like PDFs. Can I still access them or they'll be erased completely too?

ki...@gmail.com <ki...@gmail.com> #926Nov 11, 2023 02:58PM

Dear (#comment925) and all,

I'm terribly sorry for your and anyone else affected by this botched bootloop solution's loss. I wouldn't ever dare blaming you for trusting their suggested solution.

Disclaimer: I'm in no way affiliated with google other than as a customer/owner of a Pixel 6a phone. Take any and all of my recommendations as such.

I sincerely hope you still have a chance to recover the data. Sometimes, once the decrypted storage can be accessed, the deleted data can be undeleted with special tools. I would recommend you to turn off your phone and avoid using it, as once data is marked as deleted by the system, it feels free to overwrite it with new data (even just automatically generated system logs), making any potential recovery much harder, if at all possible.

To anyone facing this bootloop issue and who holds their app data dear, I concur with (#comment863) , and would too recommend holding out for an officially guaranteed solution before acting as guinea pigs. I find the vague "partial recovery" offers we've been given so far, without any guarantees, unacceptable coming from a tech giant like google.

May we get a real solution soon. In my case, I wouldn't mind sending in my phone to tech support. Anything to get my app data back. So long as recovery guarantees are given (or at the very least, the phone is returned in the same state with the locked data). Just can't afford losing it.

ki...@gmail.com <ki...@gmail.com> #927Nov 11, 2023 03:20PM

Last message was obviously directed at (#comment924), not 925.

s....@gmail.com <s....@gmail.com> #928Nov 11, 2023 08:21PM

hi averyone

my case: Google Pixel 6 Android 14 (UP1A.231005.007)

my phone was in "Pixel launching" stuck mode since 10/25/2023
i downloaded novemberS image (UP1A.231105.003) from

https://developers.google.com/android/ota?hl=ru#oriole and push it via adb sideload 11/06/2023
after the phone stuck in Google logo
11/11/2023 after announcing at

comment #888

, from google, i tried updating phone by Pixel Repair Tool (

https://pixelrepairwithgoogle.com/carrier_selection/others/BootLoop-Recovery-Incremental)
update downloaded, but not installed

I used browsers developer tools and got direct link of novembers update zip-file (here is

https://storage.googleapis.com/pixel-sura.appspot.com/f2fs2_recovery/signed-oriole-UP1A.231105.003.B1-from-UP1A.231005.007.zip) file size 25MB
more details in link

https://pixelrepair.withgoogle.com/ota_paths/oriole/BootLoop-Recovery-Incremental/OTHERS
i downloaded and manualy pushed it via "adb sideload".
had the same result (update doesn't applied) phone stuck in Google Logo screen

I downloaded again the image UP1A.231005.007 and pushed it in via adb sideload
now phone returned to "Pixel launching" stuck mode
again. I pushed november update (25MB zip file)
update applied and at last phone full launched
BUT all apps setting was reseted.
fortunately all files (photos, videos) were stiil available

Moreover, another update appeared with a size of 3.97 MB, after installing it (approximately about an hour wait) and rebooting the phone, when I checked for updates again, I received a message that updates
were temporarily suspended (I guess it's due to the update for those phones which impacted the issue)

loaded into fastboot mode discovered that the boot slot changed to B, before it was a A slot. (I guess it's due to the update also)
i couldn't change boot slot to an A using fastboot utility.
the needed features in developers option menu were enabled

i had to copy all files and do factory reset, but do not launch after

enter to recovery mode and push november image (UP1A.231105.003) via "adb sideload"
and then usually starting configuring phone

also checked "fastboot getvar all" command, now all slots are bootabled, before only slot B was bootabled
(bootloader) slot-count:2
(bootloader) slot-fastboot-ok:a:yes
(bootloader) slot-fastboot-ok:b:yes
(bootloader) slot-retry-count:a:2
(bootloader) slot-retry-count:b:2
(bootloader) slot-successful:a:yes
(bootloader) slot-successful:b:yes
(bootloader) slot-suffixes:_a,_b
(bootloader) slot-unbootable:a:no
(bootloader) slot-unbootable:b:no

And now while checking updates i recieved a message than the system is up to date

wo...@gmail.com <wo...@gmail.com> #929Nov 11, 2023 09:28PM

Comment has been deleted.

Message last modified on Nov 12, 2023 12:09AM

wo...@gmail.com <wo...@gmail.com> #930Nov 12, 2023 12:12AM

Decided to perform the proposal from Google, #888, in order to escape the boot loop and gaining back the Pixel 7 Pro. Be careful, because two times the tool offered me to wipe the phone, the third time it succeeded and offered to repair.
After that I performed an offered 'Security Update' of 4,31 MB. Here is the result that could help you in your decision:
- Good: All photos, eSIMs and the 2. profile is well preserved
- Bad: no contacts, no SMS, no history, all vanished. All apps are available, but without data. The screen is blank. It will take many hours to set up all the apps
- Catastrophic: My Signal App folder disappeared with all the chats and backups. I do not want data recovery apps rooting my phone, do not want to worsen the situation
Any tool that can 'officially' deep dive into the file system for signal-year-month-day-time.backup files?

di...@gmail.com <di...@gmail.com> #931Nov 12, 2023 02:10AM

Hi there Google. Wanted to inform you about a customer who is now avoiding every single thing you guys touch. No more google search. No more relying on Google's backup. Not a smidgen of data. Not even using chrome anymore.
And I'm going to preach and reach everyone around me.
How can you mess up this bad.
Eat dung and sleep forever.

gb...@gmail.com <gb...@gmail.com> #932Nov 12, 2023 05:34AM

Replying to

#comment928

, apart from photos and videos, are other files still intact in file manager?

s....@gmail.com <s....@gmail.com> #933Nov 12, 2023 08:29AM

#comment932

I didn't have any other files
considering that photos and video files are in place and other files must be in place
in my case, there was a complete reset of all applications (whatsapp chat, call log, and so on)

pu...@gmail.com <pu...@gmail.com> #934Nov 12, 2023 08:51AM

Hi All

Issue Resolved: Pixel 6a Storage Access Post-Android 14 Update

Quick Fix:

Follow the guide at Google Support Link.

Detailed Solution

Initial Problem: Post-update, downloading WhatsApp images failed, leading to a persistent "Phone is starting" screen after a restart.
First Attempt: Used "adb sideload" with the November update, but the phone got stuck at the "Google" logo.
Second Attempt: "adb sideload" with the October update reverted the issue back to the "Phone is starting" screen.
Successful Resolution: Instead of continuing with "adb sideload," I followed the specific instructions for my device using the Chrome repair tool. This link can be found under "For all other devices/carriers, click here." in the Google Support Guide.
Outcome: Post-repair, I regained access to my phone's storage. However, all app data was lost, though files, photos, and videos in internal storage remained intact.

Note: This process worked for my Pixel 6a. Steps might vary slightly for other models or carrier-specific devices.

The screen which was displayed while updating through Chrome repair tool is attached to this message

installing_update.jpeg

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