IssueTracker

// Note: This will create a public issue which anybody can view and comment on.

-- Issue description (short summary) -- Customer observed that some special symbols like @ $ & etc are being picked up by the @sys.person entity for various languages and this is not the expected behavior for this entity. It is supposed to capture valid names and the special symbols should never be captured and also created a custom entity which includes @sys.person and tried to exclude these symbols by listing them under entity exclusions and it did not work.

-- Steps to reproduce the issue (detailed description) --

• Open Dialogflow CX console
• Upload the agent file in your agent and restore it
• Set the simulator like - Flow: lightRegistration and Page:lightReg name
• Test the input with any name including special characters in test agent section and it’s expected behavior should be name means it should exclude all the special character but I am not getting customer expected behavior

-- Expected behavior --

@sys.person entity supposed to capture valid names and not the special symbols

-- Actual behavior --

Some special symbols like @ $ & etc are being picked up by the @sys.person entity for various languages

-- Workarounds (if any) --

NA

-- Documentation consulted --

NA

-- Other information --

NA