[Android Auto] Bluetooth not connected on call [366245755]

Assigned

Bug

Status Update

No update yet.

Description

bs...@gmail.com

created issue #1

Sep 12, 2024 07:08PM

What

User experience

What type of issue is this?
Other issue

What steps would let us observe this issue?

Called a number, car screen said Bluetooth not connected. Waze working correctly

What did you expect to happen?
Use car speakers for cal

What actually happened?
Used phone speaker

What was the effect of this issue on your device usage, such as lost time or work?
High

Additional comments
This makes driving dangerous. I have a 2024 Lexus Rx350.

When

Time and frequency

When did this happen?
Sep 12, 2024 2:53 PM GMT-04:00

How often has this happened?
Frequently

Where

Component

Suggested component: <not visible> (1630575)

Build and device data

- Build Number: google/cheetah_beta/cheetah:15/AP41.240726.010/12266677:user/release-keys
(Note: It is the build when sending this report. For exact build reference, please see the attached bugreport.)

Related apps
Android Auto
com.google.android.projection.gearhead
Version 126643244 (12.6.643244-release)
System App (Updated)

Debugging information
Google Play services
com.google.android.gms
Version 243433044 (24.34.33 (260400-666809342))
System App (Updated)

Android System WebView
com.google.android.webview
Version 666803842 (129.0.6668.38)
System App (Updated)

Network operator: T-Mobile
SIM operator: T-Mobile

Filed by Android Beta Feedback. Version (Updated): 2.44-betterbug.external_20240710_RC02 (DOGFOOD)
To learn more about our feedback process, please visit https://developer.android.com/preview/feedback#feedback-app.

Comments

bs...@gmail.com <bs...@gmail.com> #2Sep 12, 2024 07:09PM

Information redacted by Android Beta Feedback.

bugreport-cheetah_beta-AP41.240726.010-2024-09-12-14-54-48_GMT-04:00.zip

Restricted+

66 MB

Download

bugreport-cheetah_beta-AP41.240726.010-2024-09-12-14-54-48_GMT-04:00_REDACTED.zip

Restricted

26 MB

Download

bs...@gmail.com <bs...@gmail.com> #3Sep 12, 2024 07:14PM

This issue has been constant since I purchased the Lexus rx350 2024.
Sometimes the phone's Bluetooth connection to the speakers works and
sometimes it doesn't. No errors. Waze works, Google maps and any streaming
app for music works. Just my phone calls don't. Only message on the car
says no Bluetooth connection even though there is one.

Bill

On Thu, Sep 12, 2024, 3:08 PM <buganizer-system@google.com> wrote:

- Show quoted text -

st...@google.com <st...@google.com> Sep 13, 2024 12:08AM

Assigned to st...@google.com.

st...@google.com <st...@google.com> #4Sep 13, 2024 01:10PM

Thank you for reporting this issue. We have shared this with our product and engineering team and will update this issue with more information as it becomes available.

st...@google.com <st...@google.com> #5Sep 20, 2024 11:59AM

Please provide the below details to investigate the issue further.

whether it was already paired and working properly before this issue?

Test steps you have followed (from pairing) which led you to face this issue

Issue Timestamp.?

This would be helpful for us to investigate the issue in detail.

bs...@gmail.com <bs...@gmail.com> #6Sep 20, 2024 12:25PM

It was working. Got a loud cracking sound on incoming call. No voice or
mic. Waze was still working. Time was at the beginning of the log file.
This same failure has happened with many different versions of AA and
Android OS.

Bill

On Fri, Sep 20, 2024, 8:00 AM <buganizer-system@google.com> wrote:

- Show quoted text -

st...@google.com <st...@google.com> #7Oct 21, 2024 09:10AM

Thank you for reporting the issue.Please check this issue on the latest software build and capture the bugreport immediately after reproducing the issue.

Note: Please upload the bug report to google drive and share the folder to android-bugreport@google.com, then share the link here

bs...@gmail.com <bs...@gmail.com> #8Oct 21, 2024 09:22AM

My phone shows no updates available. I have had this issue since I started using AA / My Pixel 7 Pro and my Lexus rx350 2024 that I purchased in February. No software updates have help. Had this with beta and non beta as well. Had it twice yesterday on two sperate calls. Screen in call says no Bluetooth available even though all other functions of the phone work correctly through the car, (Waze, google YouTube music, etc) No other app ever fails. Only the phone which is the most important while driving. No error message ever shows up on the phone. On the car Bluetooth connection screen it shows that it is connected.
Can someone offer advise on how to get this working? And yes, I have went to the dealer and they have no idea on how to help.

st...@google.com <st...@google.com> #9Oct 25, 2024 09:19AM

Thanks for the update.If you cant update to latest beta,please reproduce again in his current build and share fresh bugreport.

bs...@gmail.com <bs...@gmail.com> #10Oct 25, 2024 12:21PM

I send a report almost every time it happens. There are no steps involved. It either works or it doesn't. Yesterday on 4 calls it worked. The day before it did not work. It is random (at least for me it looks like it is.) I can't see anything on the phone or car different. By the way I can't join the android auto app beta as it says it is full. I have the latest os beta. I believe it could be how Lexus interfaces with the phone? I can't get to anyone at Lexus that shows any interest in trying to solve the issue.

st...@google.com <st...@google.com> #11Oct 29, 2024 12:07PM

Thanks for the update.Please provide the bugreport immediately after reproducing the issue on the reported build.

bs...@gmail.com <bs...@gmail.com> #12Oct 29, 2024 10:35PM

I send the bug report as quick as I can, but I am driving and I have to wait until it is safe to stop before I can generate the report. I have sent many reports and as of yet never gotten any useful information on how I can fix the issue. Never had this issue with Bluetooth connections before with any of my phones and cars. This is the first car that supports android auto and it is a nightmare. Not sure if it is the phone, car or app but it is far from reliable.

sa...@google.com <sa...@google.com> Feb 3, 2025 06:35AM

Reassigned to vi...@google.com.