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Thank you for reporting this issue. For us to further investigate this issue, please provide the following additional information:

1. Could you please provide the video of the issue to investigate further?

2. Please provide the bugreport immediately after the issue is reproduced.

Android bug report (to be captured after reproducing the issue)
For steps to capture a bug report, please refer: https://developer.android.com/studio/debug/bug-report#bugreportdevice
 
Alternate method:

Navigate to “Developer options”, ensure “USB debugging” is enabled, then enable “Bug report shortcut”. Capture bug report by holding the power button and selecting the “Take bug report” option.

Note: Please upload the files to google drive and share the folder to android-bugreport@google.com, then share the link here.

Hi,
Bugreport and the video are shared with you.
Thanks

Hi,
Here is the link with the attachments
https://drive.google.com/drive/folders/13Z9znjZQ9iPWZlrsOaET79euIvuERlxd?usp=drive_link
Thanks,
Zera

On Thu, Sep 26, 2024 at 12:26 PM <buganizer-system@google.com> wrote:

Thank you for reporting this issue. For us to further investigate this issue, please provide the following additional information:

1. From the provided video we see an issue with CREALOGIX Mobile Banking application.

2. Could you please confirm if you are facing "BiometricPrompt authentication" error specific to "CREALOGIX Mobile Banking" application only?

Please provide the requested information to proceed further. Unfortunately the issue will be closed within 7 days if there is no further update.

Hi,
I don't have a way to debug other applications and check the error we get from onAuthenticationError(). But this error comes from BiometricPrompt.AuthenticationCallback so why do you think it is an issue with our application?
After entering the wrong fingerprint 5 times we receive ERROR_USER_CANCELED and after several seconds ERROR_CANCELED see screenshots.

On other Android versions with the same app after entering the wrong fingerprint 5 times we get ERROR_LOCKOUT

Thank you for reporting this issue. For us to further investigate this issue, please provide the following additional information:

 Please provide a sample apk to reproduce the issue.  Also mention the steps to be followed for reproducing the issue with the given sample apk.

Note: Please upload the files to google drive and share the folder to android-bugreport@google.com, then share the link here.

Well, you can't do much if we share the sample .apk. Our app is a banking app and you would need to activate the device so that biometrics can be activated. Furthermore, our test system is VPN protected :(. Don't you have some sample app on your side where you can activate biometrics, provide 5 times wrong fingerprints and check the error codes you get from onAuthenticationError().

I managed to reproduce the same behavior with the app from this codelab https://developer.android.com/codelabs/biometric-login#0. You can find the debug .apk here https://drive.google.com/file/d/1cnayQW-6JHc_K_PRMuSU2ZlsilUwvbse/view?usp=sharing. I had to update some dependencies to run the project and use biometric version 1.1.0 whish is also used in our app.

We have passed this to the development team and will update this issue with more information as it becomes available.

Hi,
Do you have any update for this issue?
Thanks

I'm also seeing the same behaviour. On Android <= 14 it properly passes BIOMETRIC_ERROR_LOCKOUT

Still happening, status of this issue Assigned, could we please get any update on this. Any sort of timeline or comment would be appreciated