IssueTracker

Hi,

Thank you for reaching out to us. Regarding the issue where Google Assistant may not recognize your command, I tried the utterance with Google Assistant using device created in playground and would not have this issue.

Here are recommendations for trouble shooting in your case:

• Please make sure your account with Google assistant is the same one for account linking in Google home app .
• Ensure Execute intents and Report State request are implemented correctly by reviewing the logs on GCP.
• Trouble shoot with GCP logs for any error log
• Test the utterance with device created in Google home playground for comparision and isolate the issue

If the issue persist, we may need more information to reproduce this issue. Could you please share the following information with us?

• Provide the text command not working on Google Assistant.
• The occurrence rate of failing (in percentage)
• Full SYNC Response (JSON format)
• Relevant GCP logs.

Note: You can also find utterance sample in document of fan speed trait

Thank you

Here are my sentences

• Set Fan Speed to 1 ---- reply "Sorry, I don't understand."
• Set Fan Speed to 2 ---- reply "Sorry, I don't understand."
• Set Fan Speed to 3 ---- reply "Sorry, I don't understand."
• Set Fan Speed to 4 ---- reply "Sorry, I don't understand."
• Set Fan Speed to 5 ---- reply "Sorry, I don't understand."

I cannot provide you with a Full SYNC Response (JSON format) because when I submit this JSON to you it will show “Comment has been deleted.”

Hi,

You can attach json file to the comment, this way the content won't be deleted

This attachments is Full SYNC Response (JSON format)

Is there any progress on this issue? More and more users have reported this phenomenon to me.

I can be sure that there have been no task changes to our service recently. The command that does not work in Google Assistant does not initiate a request to my service. I also did not find the corresponding log in the GCP log you mentioned.

Hi,Is there any progress on this issue?

Dear developer,

Thank you for the information. To help us investigate further, could you please provide the following details?

1. Project ID.

2. If your project has been launched, kindly share a test account and password with us for testing purposes. If you prefer to keep the test account private, you may share it by commenting here in restricted mode.

Thank you.

My project id is: dreo-247c9

Test Account: simon.wang@hesung.com
Test Account Password: Hesung@2024

Is there any progress on this issue?

Hi,

Thank you for the update. After test on your integration wtih account you provided. I would recommend you add some speed_synonym in availableFanSpeeds for better experience with Google Assistant.

For example:

{ 
       speed_name: "two",
       speed_values: [
           {
                speed_synonym: [
                    "2",
                    "two" <-- add this
                ],
                lang: "en"
            }
           ...
      ]
}
...

You should be able to work for utterance "Set fan speed to 2" with Google Assistant after this.

If you have any further questions, please feel free to reach out to us. Thank you.

I want to know why this happens, there was no problem before

Hi,

I have passed this issue to our internal team and will continue to share updates in this thread. Please note that we do not have a specific timeline for when the issue will be fixed or not at this time.

Thank you