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Description
I am part of the support team in Via (
Wanted to report one issue that is causing some issues with our system - there are two locations for the address "2901 E College Ave, State College, PA, 16801" which is the location of "Nittany Mall". When trying to book to this location, sometimes the incorrect coordinates on a different road 2 miles away called Grandview (off of E College Ave but further up) are utilized.
This is creating difficulties for our customers and is leading to frustration between our riders and drivers.
The correct location for 2901 E College Ave is at approx. 40.83352062397926, -77.79899870247144, the wrong one that also comes up is at 40.814107,-77.824287. I've included images showing that the address comes up with 2 different locations in Geocoding API, and when reverse Geocoding the wrong coordinates of 40.814107,-77.824287, you get the wrong address name of E College Ave and then the correct one on Grandivew.
Please let us know what we can do regarding this issue and if the discrepancy can be resolved, especially as the mall is a commonly requested location so it's an issue for multiple riders.
Thank you!