Status Update
No update yet.
Comments
gr...@chromium.org
Hi. Could you attach the file C:\Program Files (x86)\Google\GoogleUpdater\updater.log? Also, could you confirm that you used the installer at
ka...@google.com
Thanks,
su...@gmail.com
261.3624)
On Mon, Apr 7, 2025 at 3:44 AM <buganizer-system@google.com> wrote:
pe...@google.com
Thank you for providing more feedback. Adding the requester to the CC list.
su...@gmail.com
On Mon, Apr 7, 2025 at 7:45 AM <buganizer-system@google.com> wrote:
gr...@chromium.org
Hi. Could you attach the file C:\Program Files (x86)\Google\GoogleUpdater\updater.log? Also, could you confirm that you used the installer at
su...@gmail.com
On Tue, Apr 8, 2025 at 5:10 AM <buganizer-system@google.com> wrote:
gr...@chromium.org
su...@gmail.com
On Tue, Apr 8, 2025 at 7:44 AM <buganizer-system@google.com> wrote:
wa...@google.com
Hello; I see that you uploaded updater.log.old; can you also check to see if there is an updater.log file (without the .old) in the same directory, and upload that?
su...@gmail.com
On Tue, Apr 8, 2025 at 8:14 AM <buganizer-system@google.com> wrote:
wa...@google.com
Thank you!
The issue that immediately jumps out at me is that the updater installation was in OEM mode; this is a 72-hour period after a device manufacturer installs Chrome where the updater is deliberately nonfunctional, to avoid disrupting factory operations. (I will follow-up to provide a better error code in this case, if possible.)
Based on the log, the device exited OEM mode 2025-04-07 22:22 UTC, and it looks normal after that. Since this bug was filed on 2025-04-06, can you double-check that the problem hasn't fixed itself?
Either way, it would be useful to know:
- Was the device factory reset or purchased recently?
- Was Chrome pre-installed or did you install it?
- If you installed Chrome, what installer did you use (where did you get the Chrome installer, and did you just run it normally)?
su...@gmail.com
came in pre installed at all I checked to see if it needs an update and
that occurred. Here is how I installed it I'll provide you a link. Here it
is: Google Chrome - The Fast & Secure Web Browser Built to be Yours
<
On Tue, Apr 8, 2025 at 8:53 AM <buganizer-system@google.com> wrote:
su...@gmail.com
reason. The browser for google chrome works just fine. But, won't update at
all. When I click about chrome.
On Tue, Apr 8, 2025 at 8:53 AM <buganizer-system@google.com> wrote:
su...@gmail.com
On Tue, Apr 8, 2025 at 8:53 AM <buganizer-system@google.com> wrote:
pa...@google.com
Please add "Unconfirmed" if triage is needed for this issue
Thanks!!
Description
Steps to reproduce the problem
Problem Description
The issue has started when I first downloaded Google chrome from Microsoft edge and I tried to check if the Google Chrome browser is updated but here is what the issue said An Error Occurred while checking for updates: Update check failed to start (error code 7: 0XFFFFFFFF - -system level)
Summary
I recently got Google chrome I went to check on the updates and it shows an error
Custom Questions
Please select a label to classify your issue:
Type-Bug-Regression - Used to work, now broken
Additional Data
Category: Other
Chrome Channel: Stable
Regression: No