IssueTracker

Yes, I am also having this issue with the February android update. No change when in safe mode.

I'm having the same issues as well on my Pixel 2 XL since the Feb OTA. I've done all of the troubleshooting, etc. Forgot networks, rebooted WiFi router, etc.

After about 5 minutes of not using my device, it's as if my WiFi dies. When I turn my screen back on and use an app - any app - it won't load anything. I have to turn off my WiFi and turn it back on. Sometimes I've seen it in the notification bar totally turn off WiFi on its own and then turn it right back on. Sometimes when I turn my screen back on, I see it's not connected to any WiFi but it will turn it on after a few seconds. Happens on both of my 2.4 Ghz and 5 Ghz networks but seems worse on 5 Ghz. I haven't made any changes to my WiFi router or my phone - other than the OTA Feb 5 update - and had none of these issues until said OTA.

Nothing else I have connected (2 Google Home units, TCL Roku TV, Vizio Smart TV, Xbox One, 3 Chromecast units, Sony Smart Blu-ray player, etc.) to my networks are having any issues. Only my Pixel 2 XL since this month's OTA. It's driving me batty!

EXACTLY the same issue here, when on Wifi after 5 or 10 minutes of none use i have to toggle wi-fi on and off again otherwise apps do not load. This only happened after feb update...

Hello
I am too having the same problem.
Since Feb 5th update my WiFi connection on BOTH my Pixel 2 XLs have been disconnecting and not loading apps or web pages.
Takes 3-5 times of loading YouTube app for things to load, or toggling the WiFi itself...

Bit of a joke spending close to $2500 for two phones that give you these problems =\

Thanks for reporting this issue.
Can you provide the below requested information to better understand the issue:

Android bug report
After reproducing the issue, press the volume up, volume down, and power button simultaneously. This will capture a bug report on your device in the “bug reports” directory. Attach the bug report  file to this issue.

Alternate method:
After reproducing the issue, navigate to developer settings, ensure ‘USB debugging’ is enabled, then enable ‘Bug report shortcut’. To take bug report, hold the power button and select the ‘Take bug report’ option.

Following your instructions, I was able to capture a bug report after reproducing the issue. Please look into it.

Thank you.

Here is mine too.. Happy to do it again

https://drive.google.com/file/d/1P_lTNTPgYhmKioW4UmRVe37OTdz8voEj/view?usp=drive_web (bugreport-walleye-OPM1.171019.019-2018-02-16-15-12-59.zip)

Let me know if mine worked OK

my pixel 2 started to have wifi problem after feb update. it would switch to mobile lte then reconnect back to wifi and  says on screen wifi is connected. didn't have this problem before.

This is also an issue I submitted to Google Fi customer service for both my Pixel XL and now my wife's, specifically since our February updates. It has made WiFi nearly unusable. All I got was an email asking me to do all of the checklist troubleshooting tasks down to factory resetting the phone. I'm glad I found this forum. I've been searching Google every free days for anyone else that has had this issue and this is the first group I've come across. It has to be more widespread than this though!

Hi everybody,

I am facing the same issues... The WiFi icon in the upper right corner of the display toggles between the normal icon, normal icon with a little cross and no WiFi with a frequency of about 1-5 Hz... Bad connectivity included.

However, it seems like this is just an issue when I‘m close to the router (or maybe close to other devices connected to the network). Being further away I don‘t get this behaviour.
Sounds weird, but that‘s my observation...

Facing similar issue.

as soon as I connect my phone to the wifi router the latency in the internet connection increases. I suspect it may be because the phone is multicasting packets similar to recent google home and chromecast issues. If left connected for 1-2 mins load increases and thus all the devices in the network gets disconnected. Without my pixel connected in the network the internet works flawless.

Same happening to my Pixel 1. Have contacted google and their advice is to get it replaced through warranty. I have a feeling it's not a hardware problem though as the issue has only appeared following the 8.1.0 update :(

Same here on my pixel 2 XL. Problems with Wifi seems to be isolated to certain wifi networks/routers only.

I am having similar wifi issues with my pixel 2.  It seems that when the phone is sitting idle, not on a charger, for extended periods of time (more than a couple of hours), wifi disconnects and cannot reconnect without manually tapping the "Resign into (wireless network name)."

I am having similar wifi connectivity issues with my Pixel 2 XL since the February security update. When the phone is sitting idle for a certain period of time, I hear a notification sound and wake my screen to see wifi has disconnected. I think once I wake my phone, it seems it reconnect to wifi. This is annoying because I don't seem to receive as many push alerts as I should be from things like Gmail, etc. This started happening in multiple locations (home and work) right after the February update so I don't believe this is a router issue.

Same issue here. Using the Pixel 2 XL and cannot keep connection with Wifi since the February update.

Add me to the list.
I have narrowed my problem down to the following:
As soon as I start playing music/podcast through a Bluetooth connected headphone, while connected to a 2.4Ghz network, the connection starts dropping frequently.  
Not that this is happening VERY consistently, I can reproduce this with EASE

Bluetooth and 2.4G wifi use the same frequency.  Unfortunately, an option with which I could have solved this myself has been removed from Oreo. It is not longer possible to select which frequency band (2.4 or 5Ghz) should be selected for a network.  My home wifi has both bands on the same SSID (no I will not change this, or it won't find my Chromecast, Nest and Ring devices which need to be on the same SSID).

You took away the headphone jack. So I have to use Bluetooth. So now I cannot stream music/podcasts anymore while using my headphone. Thanks Google.

I'm also having wifi stability issues since the Feb security update, but only with certain routers/networks, as some others have reported too.

I doubt it's anything to do with bluetooth. I don't use bluetooth and I have the same issues since February 5 OTA.

And here's my bug report...

https://drive.google.com/file/d/1TuLDXA1M1QJ_orcqEgFLqzDWfC_YnfLJ/view?usp=drive_web (bugreport-taimen-OPM1.171019.018-2018-02-20-13-31-00.zip)

Same problem here on my Pixel 2 XL after the February update. When screen is off the wifi randomly disconnects and I have to toggle wifi off then back on to connect.

This is also happening on my dad's Pixel 2,also on February update.

After installing the February update my phone started to lose WiFi when in certain rooms (or randomly on its own). However, if I turn on bluetooth and pair a device the WiFi completely stops working and goes into a 'getting IP address' 'saved' loop, no matter what room I'm in and won't come back until I turn it off..

(The loop is what I meant with 'the phone started to lose WiFi)

Same here.  No issues whatsoever before the February update. Now it only connects 10% of the time.

Similar issues here. Shows as "connected" but rarely actually is. Emails don't come in, photos don't load on social media, etc. Only started having this issue after the February update.

No update from Google at all, yet media picking up this story... wow, to not have to care about reputation must be such a great thing, right?!

https://www.androidheadlines.com/2018/02/pixel-2-users-wi-fi-issues-following-february-update.html
http://www.valuewalk.com/2018/02/google-pixel-2-wifi-issues/
https://wccftech.com/pixel-2-users-experiencing-wi-fi-issues-following-february-update/

Using your customers as quality control is never going to end well, Google!

Or maybe they are working to find the cause and fix it? Did you follow the instructions above and submit a bug report here?

Same issue on Pixel 1. No wifi connectivity at ALL - bug report attached.

I will also note that the wifi issue appears to prevent the ability to see Chromecast's on the network. It takes toggling off/on wifi for those devices.to appear in the Google Home app.

Someone has tried changing the name of the SSID network?? Just for test

Same issue here in the UK after February update. Suspect it's something to do with dual band WiFi and the latest update(guessing a driver). Factory reset doesn't fix neither does safe mode.  4 g perfect. Fingers crossed for march or I'm getting rid of my pixel 2.

Yes

On 23 Feb 2018 10:29 am, <buganizer-system@google.com> wrote:

No WiFi connection at all. On all 3 of the locations I use wifi....Iphone may be in my future

This helped for me. Not sure if it's fully fixed but now I have less wifi outages.

Go to settings then wifi on the phone, tap the upper  three does, then RESET wifi, mobile, and Bluetooth settings. Then reboot.

See if that's better for you guys

Just saw that Google is acknowledging the battery drain and warming up issues on February Security Update BUT THERE IS NO MENTION OF WIFI ISSUE. If still cannot resolve by March then will have to say goodbye to Pixel. Seriously the only plus side with Pixel is the timely update of security update and os for a true Android experience and if the most basic of wifi and battery they are still struggling to get it right after all these years, it is time to move on back to other OEM like Samsung and Asus. Their update no doubt suck big time but at least I have a working phone based on past experience.

I can't use the damn Pixel 2 XL now to listen to Spotify or play games as it will lose connection even though the wifi shows full signal.

Perhaps Google should take a page from Apple. At least they acknowledged their recent iOS update was shitty and have taken a position to take things slow to get their iOS right before adding more functionalities.

I have actually written to Sundar Pichai recently on my thoughts on above and as expected there is no response.

I am no fan of IOS but may have no choice but to move back. It's also ironical that potentially hardware with Android P will be designed with a notch like iPhone X.

Google, you have learnt much from Pixel 2 launch, considering all the adverse media you have received. Seriously take some time to reflect and get all your basics like WiFi right before you talk about Pixel 3. You seems to be jack of all trades but master of none yet.

Sadly network reset didn't help me, I think we might have different problems.

I am very disappointed with Google but not surprised. My first and last Google phone it would seem...

Have tried network reset of settings, making sure Bluetooth is turned off, clearing application cache and still not able to connect.

The signal strength of the wifi is almost non-existent when another Pixel 1 that is right next to it is connected to wifi with full signal strength. I put the Pixel right next to the modem and it only got a low signal strength.

It may be something to do with how strong the Pixel thinks the signal is, which is why it keeps cycling through Connecting to saved to connecting to saved cycle strength.

I have captured a bug report if someone from Google wants it

I have the same symptoms on a Pixel 2 running 5th Feb 2018 patch level, build OPM1.171019.019: the status bar indicates wifi is connected and has good signal strength, but actual Internet access is intermittent. I can't ping the AP from the phone during the periods where it's not working. This is a fault with the Pixel 2 as other devices on the same AP work fine.

The AP is a Virgin Media SuperHub 2 (Virgin is a UK ISP), which has both 2.4 GHz and 5 GHz networks with different SSIDs. The phone only knows about the 2.4 GHz one at present.

I've got a bug report from the phone if anyone from Google wants it (I won't post it here in case it contains anything important).

Since the bug report was submitted by some users here for (Build number: OPM1.171019.018), I thought I just upload a video of such to *elaborate* the wifi situation after February update.

What I have done far except flashing back to Jan patch and all are not able to resolve the wifi issue on Pixel 2 XL. Other devices at home are working more than fine.

1) Factory reset phone
2) Factory reset router
3) Getting ISP to remotely update firmware
4) Disable band steering and use either 2.4  GHz or 5 GHz at a time
5) Disable battery optimization for each apps

I cannot pinpoint what's the problem but all apps take around 30 seconds to load even though the wifi signal is strong. Toggle wifi off and on will immediately resolve the issue but it will come back after approximately 30 minutes even when phone is active. Waking up the phone usually will require the need to toggle wifi off and on again for connection. Using LTE is stable and fast.

I did not have the battery and warming up issues but just came to know that Google has responded to the battery issue with the following statement :

"Our analysis does not show any evidence of a significant issue with battery-life following the February software update on Pixel 2."

https://www.androidpolice.com/2018/02/24/google-actively-investigating-battery-drain-bug-pixel-2-pixel-2-xl/#1

The video attached is showing exactly what I am facing right now: random loss of connection despite being shown that I'm still connected. I do not have any battery issues at all as well.

That's exactly my issue.. Identical.. I hope Google acknowledge this fault soon

Same issue. Out of curiosity, those experiencing the exact same issue - is the router you are connected to fairly new? 1/2 years old or newer?

I have the problem with my home Asus router (2017) both bands. Using my work Lumia mobile as a hotspot (2015?) is stable.

I'm wondering if by optimising the radio, Google have introduced an incompatibility with newer routers...

No mine is a virgin super hub 2 which I have had for over 5 years

I think what's frustrating is that no one at Google makes an effort to either release a statement or at least update the tracker of the progress. This issue immediately happened 5 minutes after the February update was updated when I tried to launch an application. I cannot think of another reason that causes the wifi issue other than the update.

Google, if it is not your issue, say so and I can move on. I am now stuck with Pixel 2 XL cause I tried everything without getting the wifi to work, I cannot send it back to the service center and I am not even sure if there will be a March or April patch.

So much for believing in you that Pixel offers the best Android experience. Even if it does, the way you handle issue and its update are questionable.

I guess the best I can do is to wait for a couple more weeks for March update and see if it resolves the issue, if not will swear off Pixel 2 XL and future Pixel and move on to other OEM. I can live with a past year OS.

I'm also having this intermittent WiFi issues just dropping out.

I'm also having this intermittent WiFi issues just dropping out.

I'm also having this intermittent WiFi issues just dropping out.

As evidenced by it posting 3 times

I am also experiencing incredibly fast battery drain at my normal daily usage. Between my drive to work in the morning I am loosing 10-20% battery life just listening to music. Please help!! I can even make through the day without needing to recharge

This bug tracker is about WiFi issues, not battery issues. Please keep on subject.

My battery draining extremely fast. My phone charges slow. My phone is on the charger more than ever.

My WiFi seems okay but I've experienced a couple of random reboots. One was a shutdown that I had to power up into safemode. Occasional battery drain and slow charge

For me it's heat and slow charging and father battery drain. And i also have the feeling that it's since the Feb update.
Before I didn't need to charge my phone for two days.
I haven't changed my usage for sure. No new apps or anything different in my overall setup. Now I have to charge my phone before my day is over to make it through till nighttime.... That's a big big change ...

I'm also having the battery drain issue with my phone. The battery life used to be twice as good, now I have to charge my phone daily versus every other day

Having same Wi-Fi issues ever since the update. Won't connect, have to toggle it on and off. Have had to forget the network twice and re-enter the password. I even did a total connection reset and that didn't help.

My battery has been draining as well sing the uodate

Mine has been heating up a lot the battery does not last me all day and I have had it for a week exactly I chatted then to see what I could do to get the battery to last longer and they basically said don't use it when it gets hot and to turn off the WiFi and Bluetooth when I'm not using it.

I haven't noticed any battery issues, but the WiFi problem is driving me nuts.  After a period of time I have to toggle it off and back on again to access the internet without waiting on timeouts.

I had the same problem. I switched location to high accuracy, temporarily and it fixed the WiFi issue. Toggled it back to battery saver and seems to be ok still.

I am facing same issues battery is draining so quickly and charging takes longer

After installing the latest security patch, I am facing frequent WiFi disconnections at work. I have to turn off and turn on WiFi and wait for the device to get connected to the office WiFi connection. However, I don't face any such issues when I am connected to the WiFi network on my home network. When I visited my friends and family, i didn't have any problems connecting to the WiFi on their home networks.

I am facing battery drain issue. It's unfortunate because I'm now having to carry around an external battery pack even though batter life was never a worry before.

I'm seeing extreme battery loss and overheating as well.

On my Pixel 2 I face the battery drain and phone heat up issue, sometimes the phone gets so hot I have to shut it down. Not playing games or doing anything but checking email. Battery life has been cut in half, used to get nearly 2 days on a charge. I am lucky bow to get thru the workday.

Come on Google either fix this or allow us to roll back to the January build.

Although it appears to be intermittent, I have had the battery drain issue and once the issue with my phone being very warm. When the phone was warm, it was idle, sitting on my desk. When I picked it up, it was very warm and the battery was down to 52%. Problems began after the February update so I don't know how Google claims it has nothing to do with it.

I'm not noticing overheating as of yet but the battery drain is real with me as well as the wifi disconnects.  Still shows connected but unable to access things on the internet.

Same symptoms here slow charging and battery drain is really bad since update.

Having severe battery drain here as well. A complete shutdown will fix it for a couple days but then it starts happening again, just a restart will not fix it, I must completely shutdown then start it back up. None of the drain is reflected in my battery stats. This behavior didn't start until the update to 8.1

I haven't noticed my phone getting hot.

On a side note the audio connection to my 2017 Dodge UConnect is still horrible. I know this isn't the thread for that but it's very annoying, after about 10-15 min it starts popping and a mute then play will fix it for another period then I have to do the same thing over again. Never had the problem with my Nexus 6.

Same battery problems, I purchased the pixel 2 thinking the battery would be better than iPhone but so far not impressed, drains just as fast!

I am also having battery drain and charging issues. First noticed it on February 7th. Sometimes battery does not seem to charge when plugged in and it shows it is connected. Did not have this issue before.

I can confirm the wifi disconnect issue and the phone getting warmer after the February update here as well. I cannot make any definitive statement about the battery drain.

The wifi disconnect issue is also effecting my pixel 1 xl

Same here. I used to come home at the end of the day with 50% battery. After February's patch I am lucky to make it to the end of the day with out charging.

Significant battery drain suddenly this month for me too. 2hrs less screen on time with no new apps or practices. Device now gets hot when operating intensive apps. Prior to this, I was impressed how it never got even remotely hot no matter what I threw at it. And finally, my wifi drops and reconnects all the time, as others are reporting. This is for my Pixel 2

I only experienced the wifi dropping a couple of times so it doesn't bother me, but the battery drain is pretty bad. I've never had to charge my pixel 2 XL in a day but now I have to during the evening because it'll be down to 10% with the same usage.

Same with my phone. Random drops of WiFi in my home, not charging as fast, getting hot, and battery dropping quicker than ever. There is an issue somewhere.

Having the same handful of issues everyone else is reporting...hoping this is under active investigation by the dev team...

People seem confused..
This is the WIFI disconnection bug tracker.
Not battery, not heat bug tracker, please make your own issue to track such bugs so other people may find it easier than mudding this tracker please.

I own a PIXEL2 XL, in last few days phone requires more frequent charging than in the past
   Some have to charge two to three times a day

Let's not post battery drain or warming up issues with Pixel 2 here as this tracker is dedicated to WIFI connection after February Security Patch. Below is another report on WIFI having somehow similar issue. Thank you

https://forum.xda-developers.com/pixel-2-xl/help/wifi-detection-issue-t3753877

I am having the same issue after Feb patch.
Over heating, slow charging, and quicker discharging.

Same issue here as well

My battery has been depleting a lot more frequently as of late. My pixel 2 has also been disconnecting from my wifi especially at home where I use it most frequently.

SERIOUSLY. STOP WITH THE BATTERY/HEATING/CHARGING ISSUES IN THIS BUG TRACKER. THIS TRACKER IS FOR WIFI RELATED PROBLEMS SINCE THE FEBRUARY OTA ONLY! READ THE SEVENTH POST IN THIS TRACKER AND FOLLOW THE INSTRUCTIONS TO CREATE AND SUBMIT A BUG REPORT FOR YOUR WIFI CONNECTIVITY ISSUES!

Having the same intermittent WiFi issue with the pixel 2 XL currently on the February update.

Doesn't matter whether I am connected to the 2.4Ghz or 5Ghz band, both WiFi bands give the same problem.

@#86 sorry you have to do the raging for me... Really strange that others are reporting about another issue when the header of this report is ONLY about WiFi.

That aside, it's been 10 days since I've uploaded my bug report, really disappointed that there has been no response from Google...

Same with me. Battery drains too fast. Not connecting to casting devices.

How hard is it to understand?? this is not tracker for battery draining issues...This is about WI-FI Connecting issues only!

I have noticed my phone getting hot at times when it hasn't been. Noticed today that my battery is WAY below where it normally is at this time. Please fix Google, don't be like Samsung and not fox the issues

I have been able to consistently repeat a wifi issue with my Pixel 2 where
if idle my phone recognizes and connects to known wifi networks, but will
start to have issues upon trying to use the wifi network for multiple
tasks. As in when using Pandora radio and updating an email inbox, or when
more than one item is being concurrently downloaded. The pixel 2 appears to
have more exacerbated issues when attempting to perform this over a mesh
network, but will still occur when not using a mesh network. The phone ends
up disconnecting from the network and loses the ability to view the network
until the streaming or downloading has completed. Unfortunately this
typically results in relying on the LTE network with its subsequent data
usage.... At least the LTE network does not seem to be affected in the same
way.

On Mon, Feb 26, 2018 at 8:24 AM, <buganizer-system@google.com> wrote:

Please fix the battery issues I got this phone about 4 weeks ago and am experienceing battery drains that should not occur this EARLY in my phones life cycle. Also phone does heat up when charging and is very very slow, was expecting the quick charge to be accurate like Google had stated. Really hope the Google team fixes these issues. I switched from iPhone and enjoy the user experience... So other than that we just need these issues fixed asap.

I am having the same problems as many people listed above.  I have quicker battery drain when I am not using the phone.  I get more dropped calls then before the February update.  There are times that I can't get web access because of either the wifi or the data.  I have to toggle data and wifi off and then turn it back on to get access to wifi.

I too am having issues with WiFi connectivity on my Pixel 2 XL. At home, WiFi always stays connected. Until the February patch came out, I did not have any problems while at work. Since then, connectivity is spotty, where I am having to authenticate repeatedly throughout the day. Once I'm home, the problems cease and connectivity becomes stable. My bug report is attached.

I have had my 2xl for 5 days and experience the wifi choke/dropout only on the 5 ghz connection. No other issues, but I'll return the phone if it hasn't been addressed before my return window closes.

I'm also having intermittent loss of Wi-Fi connection on my Pixel 2 on my home internet. None of my other WiFi devices have the same issue. This started right after installing the Feb 2018 security update.

I'm having the same issue as OP. Comment #3 with both 2.4 GHz and 5 GHz is pretty much a similar experience.

I'm having the same issues as OP too with my Pixel 2 XL. Also worth noting my Wife's Nexus 6P is experiencing the same problem. Other phones, ps4, tv, sonos all fine.

Had the same problem here where I have 3 Pixels in use and all of them show the same issue described here.  I notice this is only a P2 and S2, but surely connectivity is the whole point of a mobile phone and therefore should be a P1/S1. I hope it has hit Sales but so far I've not seen this problem reported in the press, where it needs to be escalated.  Seriously thinking of moving off Google phones for the future as need a reliable service more than anything else.  Definitely wont be taking any more security patches till they've been live for a few weeks.  Google, try testing your software before shipping it.

I've been experiencing the lost connectivity problem as well. WiFi still shows connected, but access to the Internet is lost. I have an Asus wireless AC router. I did some troubleshooting and found that when this happens the Pixel 2 XL is switching from the 5Ghz to 2.4Ghz frequency. It would work for a little while and then it would switch back to 5Ghz. After usually less than a minute it would switch back to 2.4Ghz again and lose connectivity in the process. I disabled the 5Ghz radio on the router on 2/23 and I haven't had any WiFi issues since. This is not an acceptable solution, but as a temporary workaround my phone is not driving me nuts any longer. I did have other devices using the 5Ghz radio without any issues prior to me disabling it. Resetting the network settings on the phone, rebooting it and the router, etc. made no difference in the connectivity. I sent a bug report while it was still acting up.

Having the same issue. It's extremely annoying.  I also experienced my first dropped call after the February update and I hope the two issues aren't connected. I have nothing to base it on but I had been on the phone for a while and suddenly lost connection. I do have WiFi calling turned on, so an issue with WiFi dropping upon idle could be a problem if the phone still registers ass idle while in mid conversation. Again I have nothing to base this on.

After the security my battery life has reduced by 50%. I used to have 50% by the time I get home without needing a charge at work now by noon I am at 40%.  I have a Pixel 2 XL.

Same exact problem I am having! 😠

Please provide following to be able to root cause further:

1. Make and model of your Wifi access point
2. Bugreport (See instructions below)
3. Sniffer log over the air. This is certainly nice to have (See instructions below)
4. Is the issue observed only with specific networks? (e.g. home or office)

#1 and #2 are must to debug.

Bugreport:
========
1) Make sure you can see "Developer Options" under "Settings". If you don't see "Developer Options", tap on Settings-->About Phone-->Build Number several times until you are a Developer
2) Ensure "USB Debugging" is turned on under "Developer Options"
3) Ensure "Bug Report shortcut" is turned on under "Developer Options"
4) Ensure "Enable WiFi Verbose Logging" is turned on under "Developer Options"
5) Reproduce the issue
6) Press and hold the power button --> "Take bugreport"

This will generate the bugreport (and save it to the phone itself). You should see a notification when bugreport generation is completed. Just tap on the notification to share it. Attach the bugreport to this bug.

STEPS to Capture OTA (Over the Air) Packet Trace:
========================================
If you have a Macbook, you can use Apple's inbuilt utility "Wireless Diagnostics" to capture the sniffer (OTA) trace

1. Quit any other apps that are open.
2. While pressing the Option key, click the Wi-Fi indicator in the menu bar
3. Choose Open Wireless Diagnostics from the Wi-Fi menu
4. Hit option-command-6, to open the Sniffer window.
3. Set "Channel" to the channel that your phone uses to connect to the AP. You have to know the wifi channel the Access Point is configured on.
4. Set "Width" to 80 MHz (or maximum allowed)
5. Hit "Start".
6. Enter your password (if prompted) to allow Wireless Diagnostics to capture traffic (capturing traffic requires root permission)
7. After you've captured a few failures, hit Stop
8. Send over the <date>_<time>-<timezone>.wcap file on your Desktop

Correcting the numbering:

STEPS to Capture OTA (Over the Air) Packet Trace:
========================================
If you have a Macbook, you can use Apple's inbuilt utility "Wireless Diagnostics" to capture the sniffer (OTA) trace

1. Quit any other apps that are open.
2. While pressing the Option key, click the Wi-Fi indicator in the menu bar
3. Choose Open Wireless Diagnostics from the Wi-Fi menu
4. Hit option-command-6, to open the Sniffer window.
5. Set "Channel" to the channel that your phone uses to connect to the AP. You have to know the wifi channel the Access Point is configured on.
6. Set "Width" to 80 MHz (or maximum allowed)
7. Hit "Start".
8. Enter your password (if prompted) to allow Wireless Diagnostics to capture traffic (capturing traffic requires root permission)
9. After you've captured a few failures, hit Stop
10. Send over the <date>_<time>-<timezone>.wcap file on your Desktop

Mine us an Asus RT-N66U wireless router. I've already submitted bug report.

Bug report is attached. Coming from a Singtel WiFi Gigabit Router AC Plus. Problem doesn't occur on other devices. Only my Pixel 2 XL is encountering this issue after updating to the February security patch.

Reference to comment#108 and also to highlight to you that we are both from Singapore and Singtel is the major ISP here. Pixel 2 was launched in collaboration with Singtel and you may want to help us check with them if there is a conflict to February Security Patch by Google

Back to #108. I am also using the same Singtel WiFi Gigabit Router AC Plus , I believe also known as Singtel Wifi Gigabit Router AC1900 (Arcadyan). The bug report will be identical so will not be uploading it but you can see a video of the issue attached in #41.

Issue is wifi showing a full strength connection but it will takes almost like 30 sec to launch an application like FB or Twitter. Even it it gets launched, images will not be loaded. To resolve this, you have to toggle wifi off and on again and full connection of internet will be achieved, only to REPEAT THE ON/OFF STEP again after around 30 minutes later even though the phone is still active. In most cases waking up the phone from sleep will require the steps.

I have done safe mode, factory reset to router and phone and router, update router firmware but nothing works. The issue happened 5 minutes after I update the February Security Patch and I cannot think of any other cause that contribute to this erratic wifi behavior. Prior to that never had the issue.

As mentioned by #108, all other devices works fine except for Pixel 2 XL and now have to rely on LTE for connection.

Hi #108

What firmware version are you using for Singtel WiFi Gigabit Router AC Plus?

When this issue happened, I was on v1.00.01 build37 and when I called Singtel they updated it to v1.00.01 build23. I questioned them on why build number decreased but they claimed build number is not in sequential, whatever that meant. I just came to release today it is back to v1.00.01 build37 again. Anyway, both build number I still have issues.

I have also written to Singtel to check if the February Update conflicts with their requirement.

@#110 I believe you are using the AC Elite router instead, as my router's firmware differs from yours. The Singtel Wifi Gigabit Router AC1200 I'm using is on firmware v4.00.00 build18 now. I highly doubt that there is incompatibility between the phone and the router, as there were no issues at all prior to the February security patch.

The patch notes found in https://source.android.com/security/bulletin/pixel/2018-02-01 seemed to contain improved WiFi uplink performance. Maybe something was altered in this improvement that is triggering the bug in our devices?

Same wifi issues after waking the phone and only after the February patch.

As a follow-up to #95:

Home router: Netgear Nighthawk R7000

Work router: Lanner Electronics (model unknown)

Having issues only at work, not at home.

New bug report attached.

  bugreport-taimen-OPM1.171019.018-2018-02-28-08-16-28.zip
<https://drive.google.com/file/d/1eNfuNzFVVkFfvZjwVEyYNxBMn9htZm_D/view?usp=drivesdk>





On Feb 28, 2018 11:10 AM, <buganizer-system@google.com> wrote:

Netgear D6400 VDSL modem router (UK model) latest firmware installed.

I also see intermittent connectivity on my dual band router, it happens a lot more on the 5GHZ channel than it does on the 2.4GHZ.

I've started having the same problems with my Pixel 2. The wifi keeps randomly disconnecting and my battery goes down super fast. I went to bed last night with 53% battery life and woke up to a notification that said my battery is below 15% and I needed to plug my phone in. Before going to lunch my batter was charged 88% and in less than an hour my battery was down to 80% and I hardly used my phone during the hour.

Router: Netgear Nighthawk R7000
Phone: Pixel 1

Bug report attached.

https://drive.google.com/file/d/0BypDy-WARXucTzBta0dWcGp0UVhKRTJ5S2lMV2s2T2h5WlV3/view?usp=drive_web (bugreport-sailfish-OPM1.171019.016-2018-03-01-00-01-09.zip)

Here is a second bug report where I was able to get the bug report before the wifi reconnected.

https://drive.google.com/file/d/1M0UZifL6thnQ50RQJWazaNJa3rpV-E_B/view?usp=drive_web (bugreport-sailfish-OPM1.171019.016-2018-03-01-00-09-00.zip)

@changzhongkai97

Looked at bugreport in comment #108 (bugreport-taimen-OPM1.171019.018-2018-02-28-12-02-40.zip)

I do not see any Wifi disconnection event in the kernel logs. Not even one. Wifi is connected all the time. So I don't understand the issue? How did you conclude that Wifi is not working? Did you see a 'x' sign on the wifi icon? Or did you see switch to cellular (from wifi)?

Here is log that indicates the details of the connected network:

mLinkProperties {InterfaceName: wlan0 LinkAddresses: [fe80::ff54:5c06:5185:3f67/64,192.168.1.4/24,]  Routes: [fe80::/64 -> :: wlan0,192.168.1.0/24 -> 0.0.0.0 wlan0,0.0.0.0/0 -> 192.168.1.254 wlan0,] DnsAddresses: [192.168.1.254,] Domains: singnet.com.sg MTU: 0 TcpBufferSizes: 524288,2097152,8388608,262144,524288,4194304}
mWifiInfo SSID: SINGTEL-DF9C_5G, BSSID: ec:f4:51:4d:df:9e, MAC: b4:f1:da:b5:86:bb, Supplicant state: COMPLETED, RSSI: -61, Link speed: 520Mbps, Frequency: 5785MHz, Net ID: 0, Metered hint: false, score: 60
mDhcpResults IP address 192.168.1.4/24 Gateway 192.168.1.254  DNS servers: [ 192.168.1.254 ] Domains singnet.com.sg DHCP server /192.168.1.254 Vendor info null lease 14400 seconds
mNetworkInfo [type: WIFI[], state: CONNECTED/CONNECTED, reason: (unspecified), extra: "SINGTEL-DF9C_5G", failover: false, available: true, roaming: false]
mLastSignalLevel 3
mLastBssid ec:f4:51:4d:df:9e
mLastNetworkId 0
mOperationalMode 1
mUserWantsSuspendOpt true
mSuspendOptNeedsDisabled 4
CountryCode sent to driver SG
mConnectionReqCount 4
mUntrustedReqCount 0
Wlan Wake Reasons: totalCmdEventWake 0 totalDriverFwLocalWake 0 totalRxDataWake 1353 rxUnicast 1353 rxMulticast 0 rxBroadcast 0 icmp 0 icmp6 0 icmp6Ra 0 icmp6Na 0 icmp6Ns 0 ipv4RxMulticast 0 ipv6Multicast 0 otherRxMulticast 0


I see some network validation failure. So it looks like there was some trouble reaching the internet and we would have switched to cellular.

102 - "SINGTEL-DF9C_5G"
  2018-02-28T10:04:16.071 - PROBE_HTTPS https://www.google.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname
  2018-02-28T10:04:16.074 - PROBE_HTTP http://connectivitycheck.gstatic.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "connectivitycheck.gstatic.com": No address associated with hostname
  2018-02-28T10:11:43.677 - PROBE_HTTP http://connectivitycheck.gstatic.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "connectivitycheck.gstatic.com": No address associated with hostname
  2018-02-28T10:11:47.740 - PROBE_HTTPS https://www.google.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname
  2018-02-28T10:11:47.746 - PROBE_FALLBACK http://www.google.com/gen_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname
  2018-02-28T10:11:48.751 - PROBE_HTTPS https://www.google.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname
  2018-02-28T10:11:48.774 - PROBE_FALLBACK http://www.google.com/gen_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve hos

@#118 WiFi is shown to be connected, but I can't seem to load web pages or receive texts from WhatsApp, Telegram etc. With reference to #41, the video attached is the problem we are facing.

This is the Issue.....the WIFI looks like its connected...but we can not load anthing unless we toggle wi-fi off and on again.So ofcourse in the bug report the wifi looks connected but its not doing anything!!

The issue which EVERYONE is reporting is that the icon shows as connected but it's clear that it is not actually connected. Using apps such as Google News, Facebook, Twitter, or any app like that, shows the spinning wheel (waiting for a connection) before the page loads, even then it doesn't load images most of the time.  It takes my phone 30-60 seconds before it refreshes.  It can do this again almost straight away with a different app too so I don't see a pattern in how long it takes to lose connection.  Router make/setup/etc is irrelevant I think. I have 3 Pixels with the same problem since Feb and every else reporting it say the same, since Feb update.

I do not understand why in the March update, Google cannot just roll back to the January 2018 radio to solve these issues.

Sometimes there is a X in the WiFi icon (increasingly so), sometimes it looks connected by the phone has a 'dead' connection (yet every other device on the network is working fine). I guess glitchy, seemingly untested code, in the Feb update causes random issues...

I did log a call with Google to find it was closed in the past few days after I asked for my phone to be replaced - as they have failed to publicly identify this as a bug with their February 2018 update (purchased direct from Google).
Nasty tactics Google, you are evil...

Google always assumes user error and never takes responsibility???

Well this does not sounds good the fact after all this time we have to re-explain the issue..looks like no fix coming in March

I agree, Google, please escalate or else you might have further class action brought against you at this rate.

And yes sometimes there is an x in the wifi icon..this has only just started to appear the last few days!..there is obviously a big issue going on here !!

#118 and I am assuming you are from Google to help us.

Hope you are correctly reading all the issues. The issue is an application or webpage cannot be launched or suffers from very slow loading time even though there is FULL WIFI CONNECTION. The report is not wrong.

We are asking why when a full wifi is connected, the phone IS NOT RESPONSIVE.

Why not you take a look at #41 where the video will show you what happens. You will see from the video that full wifi is present but the yahoo app refuses to be launched. Only when you toggle off and on the wifi again will it work. As you can see from the video, after you performed the steps, the refresh is so fast and instant but it will last only for around 30 minutes and the same issue will occur again. Also this happens to ALL APPS.

Likewise when you wake the phone up.

This immediately happen after the February Security Update. All other devices are working fine with the router and wifi EXCEPT FOR PIXEL @ XL.

@ changzhongkai97  & chrisnewton3535 -

Do you have cast devices on the N/W? Do you see the problem only when you wakeup the phone? User in comment #112 (stevenjg77@gmail.com) seems to notice the issue when he wakes up the phone.

I've turned off my chromecast several days ago. No improvement.  Also, the device could be doing something such as playing Google Play Music, you change to another app and it hangs waiting for something to happen, before it eventually comes back.  Why don't you get a Pixel and try it, you'll see the issue.

I still find it hilarious to be informed that wifi is connected which we all knew when the actual issue is really phone responsiveness to apps and internet even though a full wifi connection is obtained.

Perhaps some of us have to go for English classes now because we cannot articulate the issue well in words.

Sad

@#127 Nope, never had any cast devices. The problem is most commonly produced when waking the phone after 15-20 minute of inactivity. However, the problem might occur even while using the phone. Once again I would like to reiterate that I have never encountered this problem before installing the February update. Rolled back to January update and the issue is gone.

#129 - Likewise I thought it was chromecast that was reported earlier. I have disconnected everything and it does not solve the problem.

#128 - Some of of friends having Pixel 2 XL were not affected by wifi/battery/warming issues at all. Only me and 2 more were affected by the wifi issue and thanks goodness we did not suffer from battery and warming up.

The connection dies whilst on standby (black screen) too - online app (FB, Google+, gmail, etc) notifications are not reaching us as the wifi is dead.
We only notice the X on the icon when waking up the device, because the screen previously off. Then when we reconnect, all our notifications come through at once.

Google, it's got to the point that my wifi does not work without  me first disconnecting and reconnecting when I want to use it, and then I only have limited (random) time before the connection dies (but shows as fully connected) again - and that's whilst I'm using it!

Before this thread runs into the thousands, please roll back the radio in the March update!!! You clearly don't know what is going on but this action will 'resolve' the issue for us!

Exactly as #130 stated..exactly!!!

My 2XL was faultless before the Feb update. I am getting the same issues as everyone here, sporadic wifi drop-outs that can only be remedied by toggling Wifi on and off, even then the connection issues reappear in a matter of minutes – and I am sat 4m from my Virgin Media SuperHub 2, showing full signal. I have a few casting devices (Google, Shield and Amazon), but I don't believe these are causing the issue, as the phone was fine before the Feb update.

Just restating what everyone else already said: the WiFi icon shows as
connected but the connection stops while on standby (and often while in use
too). In the past week or so, it shows the little X from time to time but
not always.

Turning WiFi on and off temporarily fixes the issue and while that is a
little annoying, I wouldn't be that bothered if my mobile data connection
kicked in automatically. But because the WiFi still technically shows it's
on (although it doesn't work), it doesn't connect to data (I have it
permanently turned on) so I don't receive any notifications until I turn
WiFi off manually. Which is indeed extremely annoying.

Also, battery life is ok but it does seem to charge slightly slower. Yes, I
know this is the wrong thread for this, I preventively apologise.

On 1 Mar 2018 09:36, <buganizer-system+192634+73336431@google.com> wrote:

We have passed this to the development team and will update this issue with more information as it becomes available.

#135 well said. Thank you

What I did was I turned wifi off when I exit my phone, at least notification from apps like whatsapp comes in. As you rightfully pointed out that it will not switch to data as technically wifi is still connected but it is not working.

I  turned on WiFi only if needed to and even that the issue will happen in the middle of something like opening another app. This all happen when wifi icon shows connected.

I have since using LTE as switching off and on on erratic interval is driving me nuts.

I guess this means there will not be fix in the March update. Not ideal for
those on limited/expensive data plans


-------------------------------------------
Mark Fletcher - GMail account
-------------------------------------------

On 1 March 2018 at 12:53, <buganizer-system@google.com> wrote:

There could be a simple fix if they rolled back the radio and made no further changes for now...

<continued rant>
I cannot believe that only now there's the slightest interest from Google here. A whole month since the issue was reported.

I've flagged this issuetracker when I've tried to report the issue over the phone and via email. They've no excuse for not keeping us more informed as to progress.

I'd love to work in a company where there are no deadlines, no ETAs, just blissful ignorance...
</continued rant>

#138

Exactly my sentiment. Give Google till April to fix, if not will have to switch to other OEM .

Pixel 2 XL in all manners is still a great phone but Google is still at her infancy stage when it comes to producing MADE BY GOOGLE phone. Perhaps they should just stay with software. As the saying goes, the best way to enjoy Google services is to use it on another phone. The irony of it.

Phone: Black Pixel 2 64GB
Router: Actiontech Mi424WR
Logs: Attached

Notes: The issue started after installing February 2018 security update. I was originally getting a periodic notification saying 'wifi internet may not be available.' I was able to disable that notification but the underlying issue of frequent WiFi disconnects remains. It's possible that my Pixel 2 is staying connected to the WiFi network however it's not able to connect to the Gateway therefore has no internet conductivity.

https://drive.google.com/file/d/10Jyy7SQdJ6d8029JrGu-8kfF7K2Jw1-u/view?usp=drive_web (bugreport-walleye-OPM1.171019.019-2018-02-28-22-39-55.zip)

Since early February my Pixel 2 XL is having Wifi issues.  I have a BT home hub with both 2.4GHz and 5GHz connections set up.  This issue happens on both.  On a daily basis the Wifi drops and my phone sits in a loop trying to connect and being unable to, so uses mobile data instead.  This is not resolved by rebooting the phone but does resolve if I restart the BT hub.  No other devices on my home network are having issues.  I've tried with both the 2.4GHz and the 5GHz but same issue with both.  This started early February around the time I got my new Google home mini and also around the time of the February update.  I did not have this issue prior to that so not sure what has caused the problem or how to resolve it - becoming increasingly frustrating as the constant attempt to connect is causing my battery to drain and I'm also using more mobile data than I normally would!

I have been having severe battery drain and wifi disruptions. The phone loses charge even when it's idle at night and only goes only 65% off time into deep sleep when screen is off. The wifi problem happens every 2 hours or so on an average

My pixel 2 is having poor battery performance since the last update. Minimal usage and battery has dropped 25% with all unnecessary connection turned off and screen brightness reduced.

My pixel 2 xl has been having poor battery life since Feb. Used to get through a whole day (2 hours heavy use) with 30% left. Now I'm running to 5%. No wifi issues.

Just adding, that an earlier poster is not correct when they say:

"Just restating what everyone else already said: the WiFi icon shows as
connected but the connection stops while on standby (and often while in use
too). In the past week or so, it shows the little X from time to time but
not always."

My partner's Pixel cycles through "connecting", "saved", "connecting", "saved" and so on, even when within 1 metre of the modem. The WiFi symbol never goes on to connected.

This happens on my partner's home and work WiFi as well as my WiFi. I also have a Pixel 1 and it is not experiencing the problem. We both have the February patch applied.

My WiFi Modem is a Netgear DGN 2200
My partner's WiFi is an iPrimus MP264 Modem.
Not sure of the work WiFi Modem - will try an find out.

The normal Google Support is just wanting us to Factory Reset the Pixel, which I am not impressed about. We can't backup stuff over WiFi and then are told to transfer to a PC. We don't have a PC, only a Mac so then we were told to backup to iCloud - which requires data connection!!!! It seems to be going around in circles. The Pixel is only 4 months old.

My wife's Pixel 2 and my Pixel 2 XL were having no issues until the February update.  Now we both have wifi issues where it will randomly disconnect, show no Internet when connected, or require toggling wifi on/off to get a connection.  This wouldn't be so bad except we're also losing the ability to "see" our cast enabled devices (2 Chromecasts, 1 Google Home, 1 Cast enabled smart TV) when it happens and only a reboot fixes it.  My Pixel C (January update) is the only device we can use for casting anything now and I'm rethinking my investment in Google products. I have a single AP (no mesh) at home but have observed this behavior on other networks as well (also single AP, no mesh).

I have the same issue. The Google Help team is not useful so far. They just keep you on hold for like ever and ask you to send them the bug reports. I am losing my trust on Google devices. I have bought my Pixel 2 device after so much thought and now I regret it.
Added to it, even the warranty terms are so rigid that I can only claim my warranty only in the country of purchase.

I have the same problem, pixel 2, WiFi authentication failed. What do I do?

My wife and I are also experiencing issues, mine being the pixel XL 2 and hers being the pixel 2, batteries seem to drain much quicker and seem to take a lot longer to charge fully. Mine phone has also had a lot of problems with WiFi and cellular service

I suspect the battery drain is because apps are trying to connect to the Wifi in the background, frequently and failing. That's cause a drain.

I am also experiencing battery drain, especially when using Spotify! I hope a fix rolled out soon... Not happy that my iPhone 6 seems to survives a whole day, and my new pixel 2 isnt

I experiencing the same issue of battery drain and heating problem.Is there any solution for this?

I don't understand the reluctance to accept there is a bug and fix it as a priority.  That's what a professional software business would do.  Reading through the issue here (I have 3 Pixels, all with the same BUG), it's clear that nothing is being done about it.  Putting it as a P2/S2 really isn't right either.  Not being able to use ANY app which relied on a wifi connection is more than an inconvenience, it isn't actually very usable, and in some cases costing people money.  I'm also surprised to not see more about this in press.  People, shout to every place you can and we can get some notice and possibly a fix. I'm not taking March's update until I read that it's working correctly.

Google, please acknowledge the bug and fix it. Apparently there is another thread on the same subject where the users may not link to wifi issue.

https://productforums.google.com/forum/m/?noredirect=true#!topic/phone-by-google/R2d6YpyLPhs

Google, another thread for you. How much more information do you need to acknowledge the bug and provide the fix? Understand you may need time but roll us back to Jan Security Patch first. Your silence is not helping us at all.


https://forum.xda-developers.com/pixel-2-xl/help/wi-fi-signal-drops-t3745233/page3

According to Google on Twitter "If you're referring to the issue tracker, we appreciate your offer to post it there but it's not a customer support tracker."

i.e. we are all wasting our time on here - you need to be contacting Google to log the issue and maybe tweet and message them via social networking to move this along.

Experiencing WiFi connectivity issues after February update. After 5 to 15 minutes of WiFi connectivity, an "X" will appear on the WiFi icon at the top of the screen. I've verified the phone has an IP address and the signal is strong, but the phone seems to lose it's routing abilities. I'm able to replicate the issue at multiple sites that use different WiFi hardware and configurations and get the same results. I also experience this issue when running in safe mode. I've reset the network settings, removed "or forget" all WiFi profiles stored on the phone. The connectivity issues occur on both 2.4Ghz and 5GHz bands regardless if the connection is encrypted. I also noticed that WiFi is turning itself on automatically, even though I have this feature disabled. The performance of the battery is also degraded. Additional information:
Utilizing Google G Suite
Carrier: Verizon Wireless
Model phone: Google Pixel 2 XL
Any workaround would be appreciated until your DEV/QA team releases the stable update.

#157. I have spoken to Google on 17 February on the wifi issue and attached the video as in #41. They have replied via email on the same day but guess what, dince then their next 1 to 2 days business days never occurred. It's a total silence. I cannot help but agree with many that Google should just stick to advertising and get off the hardware business because their products is getting more and more embarrassing, anyone wants a Pixel earbuds?

They are so clueless on their hardware business and as much as I dislike IOS, I have to move back soon.

Thanks you for writing back to Google!

I've reviewed the case in detail and understand that you are experiencing Wi-Fi connectivity issue with you Pixel phone. I appreciate the effort you have shown to troubleshoot the device. No worries! Tan, I've escalated your case to our product specialists, and we'll follow-up with you in the next 1-2 business days.

In the meantime, please reply to this email if you have information to add.

Have a great day ahead!

Thanks!
Sam S
The Google Support Team

I am also experiencing the battery drain and wi-fi connectivity issue. Is Google going to issue an update to address this?

I'm experiencing wifi connectivity.  It started where I thought my chromecast devices were losing connection, but after further troubleshooting it seems to be my Pixel 2 XL device is losing wifi.  Then it won't connect for a time.

My Wife's phone is having the same issue as well.  Fast battery drain since the update.

Seriously, you are wasting your time posting here (sorry opening poster!)

Latest comment from Google when I've pushed them:
"Unfortunately as today we still don't have an update on the issue you're encountering but we've asked for more information from our engineers so don't worry, I'll do my best to let you know about it once I'll receive an update myself.

As the issue is solvable with a factory data reset or by using a different router we are still currently investigating on it."

Funny, I'm sure I read a couple of comments here about factory reset not helping... It must be my imagination as surely the beloved Google would not be ignoring customers who paid a ridiculous amount of money for this?!