Wear OS Essential Fuction of Google Assistant does not function [172776291]

Obsolete

Bug

[AOSP] assigned

Status Update

No update yet.

Description

jp...@gmail.com

created issue #1

Nov 9, 2020 05:25PM

Wear OS voice detection of command word 'ok google' does not work in the current version of Wear OS. Users must instead activate Google Assistant manually which significantly removes utility from the watch while lacking an essential and advertised feature. Please advise.

Comments

na...@google.com <na...@google.com> #2Nov 10, 2020 04:02AM

Assigned to na...@google.com.

[Comment deleted]

jp...@gmail.com <jp...@gmail.com> #3Nov 10, 2020 07:13AM

Second app is called "YouTube for Google TV" (

https://play.google.com/store/apps/details?id=com.google.android.youtube.googletv). It's strange that you can't find it on Google Play, maybe it has some regional/device restrictions or something.

jp...@gmail.com <jp...@gmail.com> #4Nov 10, 2020 07:23AM

Thank you very much for your quick reply.

I can find the "YouTube for Google TV" app on the Google Play Store when searching through the browser on my PC. But on my phone, if I search for it on the Google Play Store it does not come up. I see the "YouTube" app suitable for my phone, which shows as "installed", and I see "Google Play Movies and TV". Same on my tablet.

On my Android TV Nexus Player, I find "YouTube for Android TV" and "Google Play Movies and TV", but not "YouTube for Google TV".

This article

http://www.makeuseof.com/tag/android-tv-google-tv-killed/
would seem to explain what is going on, as well as the bitterly negative reviews for the March 2015 upgrade of the "YouTube for Google TV" app, here:

https://play.google.com/store/apps/details?id=com.google.android.youtube.googletv

The fact that I can't install "YouTube for Google TV" on my Android TV is not surprising -- It seems clear that Google doesn't want Android TV owners to have access to it.

So, back to the original problem: It seems then that the YouTubeAPI for Android is not supported on Android TV (at least currently). So, your original question is still a good one: will Google make the YouTube API library work with the default "YouTube for Android TV" application? Maybe they really don't want the YouTube viewing experience on the living room TV to be customized in third-party apps.

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na...@google.com <na...@google.com> #5Nov 11, 2020 10:48AM

[ replacing my earlier comment with my email address removed ]

Thank you for this post. I am having the same problem with the default pre-installed version of YouTube on my Android TV Nexus Player. When I attempt to "UPDATE YOUTUBE APP" it doesn't actually update it. If I uninstall and re-install YouTube, it simply re-installs the same version (version 1.0.5.4, updated on Mar 26, 2015, 8.62 MB). If I uninstall that, and search on Google Play Store for the com.google.android.youtube.googletv app recommended above, it doesn't find it - it only finds the first app.

You say "But installing of second app is very inconvenient for users." - I agree - it's so inconvenient, I can't figure out even how to do it.
Would you mind telling me how you did it?

Thank you,
Lloyd

mi...@gmail.com <mi...@gmail.com> #6Nov 30, 2020 01:53PM

Any recommendations on how to implement youtube player on Android TV? I tried with a WebView and I got a white screen and my application just crashed after focusing the WebView

ja...@gmail.com <ja...@gmail.com> #7Dec 1, 2020 11:39AM

No one have any information about this ? At least, know if is an error or other ?

al...@thetechguru.net <al...@thetechguru.net> #8Dec 1, 2020 08:12PM

I have the same issue;

Nexus Player with android 5.1.1;
com.google.android.youtube.googletv is not installed (and can't be installed) and the youtube player api gives an error and suggests to update the youtube app.

Waiting for updates...

ma...@gmail.com <ma...@gmail.com> #9Dec 1, 2020 09:26PM

Same problem here... Would be great to have a response from Google.

ma...@gmail.com <ma...@gmail.com> #10Dec 1, 2020 09:28PM

See this post on SO:

http://stackoverflow.com/questions/30716694/android-tv-embedded-youtube-1080p/31038253#31038253

sk...@gmail.com <sk...@gmail.com> #11Dec 1, 2020 10:32PM

Thanks shawns. But does it mean it's a bug and it will be fixed (The init error with Update Youtube App make me think that) or google don't want to allow Youtube Player API on Android TV ?

sn...@gmail.com <sn...@gmail.com> #12Dec 2, 2020 02:45AM

any more word from y/t on the fix for this or timelines?

hi...@gmail.com <hi...@gmail.com> #13Dec 2, 2020 03:08AM

Additionally, this problem is affecting end-users as well as developers.

I'm using the API for YouTube thumbnails, and am using the onInitializationFailure callback to detect failure. When a user recoverable error happens, the YouTube app linked to from the Dialog is "not available on this device". Very confusing for users, as they can clearly see that it is there.

@Override
public void onInitializationFailure(YouTubeThumbnailView view, YouTubeInitializationResult loader) {
if (loader.isUserRecoverableError()) {
loader.getErrorDialog(activity, code).show();
}
}

to...@gmail.com <to...@gmail.com> #14Dec 2, 2020 03:18AM

Youtube for google tv was replaced by youtube for android tv. so, I try to use YouTube Player API Reference for iframe Embeds and achieved most of all functions basically. But it seems working with a long delay and the style of the layer is not good.

So, do you have the new api for android tv?

and there the address for iframe api:

https://developers.google.com/youtube/iframe_api_reference

ge...@gmail.com <ge...@gmail.com> #15Dec 2, 2020 03:33AM

Hi everyone, thanks for the reports on this. The YouTubeAPI class is not supported on the Android TV platform, and there are no plans to add support for it at this time.

ge...@gmail.com <ge...@gmail.com> #16Dec 2, 2020 03:34AM

For your information, I've created YoutubeTV library (

https://github.com/bertrandmartel/youtubetv), a wrapper library for YouTube Player API Reference for iframe Embeds

It provides a YoutubeTvView that embeds a Webview with Youtube iframe with all Javascript API available from this view.

Also, YoutubeTvFragment holds a YoutubeTvView with a media control bar (PlaybackOverlayFragment)

ab...@gmail.com <ab...@gmail.com> #17Dec 2, 2020 05:14AM

So ma....@google, tell me please. I'm an end user, and I want to utilize My Amazon Echo thusly: "Alexa, turn on fireplace" and have it launch a YouTube fireplace video. You seem to be saying this cannot be done and will not be accommodated.

Are you folks aware of what's actually occurring out here in the world? This is the future, and can't be difficult to do. Please enable it.

br...@gmail.com <br...@gmail.com> #18Dec 2, 2020 06:07AM

Thank you for your help.

2017년 2월 26일 (일) 오후 8:31, <buganizer-system@google.com>님이 작성:

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sm...@gmail.com <sm...@gmail.com> #19Dec 2, 2020 06:30AM

Hi, ma...@gmail.com - are there any revised plans to support YouTubeAPI class on the Android TV platform?

mo...@gmail.com <mo...@gmail.com> #20Dec 2, 2020 06:39AM

Sending a text from my watch with the assistant hasn't worked in months. Trying to use the assistant at all is pretty hit and miss, often saying it can't connect to my phone and it won't detect with "ok google". It's a problem for everyone I've spoken to with a Wear OS watch.

ew...@gmail.com <ew...@gmail.com> #21Dec 2, 2020 08:28AM

+1

Moto360 3rd gen: 'Ok, Google' detection fails from the moment I first booted the watch out of the box. Reset, update etc... nothing helps. Fix this, Google team. Show Wear OS some love.

ch...@gmail.com <ch...@gmail.com> #22Dec 2, 2020 09:36AM

Fossil gen 5

bo...@gmail.com <bo...@gmail.com> #23Dec 2, 2020 09:42AM

Fossil Gen 5 is still a mess.

jp...@gmail.com <jp...@gmail.com> #24Dec 2, 2020 10:02AM

kl...@gmail.com <kl...@gmail.com> #25Dec 2, 2020 10:47AM

This doesn't work on my device either. Ticwatch E2. The assistant function it does have is basically nonfunctional as is.

so...@gmail.com <so...@gmail.com> #26Dec 2, 2020 10:49AM

Can I remind everyone: if you have this bug, please just star the bug. You don't need to reply to the tracker saying "me too" or "+1" as this sends an email round to everyone who has started the issue.

Please only leave feedback if you have something material to add, thank you.

da...@gmail.com <da...@gmail.com> #27Dec 2, 2020 10:52AM

se...@gmail.com <se...@gmail.com> #28Dec 2, 2020 11:09AM

Same here, latest Ticwatch Pro 3 GPS.

ch...@gmail.com <ch...@gmail.com> #29Dec 2, 2020 11:24AM

I have the same problem since mid of July 2020 with my Fossil Gen 5.
The last version of the WearOS Google App that was working for me was 11.18.11.25.arm, but after I updated to 11.19.13.25.arm around mid of July 2020 it was broken. I uninstalled the update and it was working again so it is most definitely a problem with this version or later.

jf...@gmail.com <jf...@gmail.com> #30Dec 2, 2020 11:27AM

Broken on tickwatch pro 3

ph...@gmail.com <ph...@gmail.com> #31Dec 2, 2020 11:29AM

Broken on Oppo Watch

am...@gmail.com <am...@gmail.com> #32Dec 2, 2020 11:40AM

+1

Ticwatch Pro 3 GPS
Samsung Galaxy S20+ 5G (Even with forced Google Assistant and disabled Bixby)
Ticwatch Pro 2020

ky...@gmail.com <ky...@gmail.com> #33Dec 2, 2020 11:42AM

Broken on Fossil gen 5. Also google remainders not showing on watch.

ja...@gmail.com <ja...@gmail.com> #34Dec 2, 2020 12:49PM

Suunto 7:
latest GA updates have made GA less useful.
Google OK - never worked - not know it to work on any watch.
Currently cannot use GA to send a text message or whats app message - just comes up with no phone connection, despite that fact that you can reply to messages without an issue, pointing to the fact that this is a GA issue.
Reminders don't remind.

GA is latest on phone and watch. GA language is English US.

su...@googlemail.com <su...@googlemail.com> #35Dec 2, 2020 01:02PM

Can confirm, not working on my Fossil Gen 5 on latest update

re...@gmail.com <re...@gmail.com> #36Dec 2, 2020 01:38PM

Broken on ticwatch e also.

I believe this is not a bug and was done deliberately.

I'm surprised the watch manufacturers are not crucifying Google weatos team for this mess.

su...@gmail.com <su...@gmail.com> #37Dec 2, 2020 02:24PM

Please fix Fossil Gen 5 Google assistant. It's proper broken.

bu...@gmail.com <bu...@gmail.com> #38Dec 2, 2020 02:42PM

I contacted Mobvoi with the error on October 1st, 2020 when I got the ticwatch 3 pro GPS. I thought the Google detection doesn't work with version 2.19. Mobvoi couldn't help!Under wear os 2.17 on the Fossil Gen. 5 the Google recognition still worked on 09/30/2020. Unfortunately, the knowledge was not helpful and you don't get any support from Google.This is an absolute no-go!

pb...@gmail.com <pb...@gmail.com> #39Dec 2, 2020 03:05PM

Ok google does not work in the fossil gen 5. I am on wear os version 2.21 and system version H MR2. This is the latest version, and it is not working

ec...@gmail.com <ec...@gmail.com> #40Dec 2, 2020 05:04PM

My Fossil Gen 5 also has this issue, if your team can work with the Google App team and just fix the bug together than this issue would be resolved. I loved this feature so much when I got this watch and I really miss it. Again, the issue is definitely with the Google app.

sp...@gmail.com <sp...@gmail.com> #41Dec 2, 2020 05:30PM

"Ok google" detection doesn't work on my Fossil Sport 4.
Google app is just broken.

dj...@gmail.com <dj...@gmail.com> #42Dec 2, 2020 05:39PM

am...@gmail.com <am...@gmail.com> #43Dec 2, 2020 05:52PM

"Ok google" detection as well as send text/call functions not working via google assistant. Using Fossil Gen 5e.

mi...@gmail.com <mi...@gmail.com> #44Dec 2, 2020 06:29PM

Not working on Fossil Gen 5. Had no idea since in previous watches having Ok Google on by default would make the watch slower.

to...@gmail.com <to...@gmail.com> #45Dec 3, 2020 01:51AM

Not working properly on suunto 7

ar...@gmail.com <ar...@gmail.com> #46Dec 3, 2020 07:28AM

not working on Montblanc summit 2 ..

ta...@gmail.com <ta...@gmail.com> #47Dec 3, 2020 08:41AM

Ticwatch Pro 3 WH2018 build PYDA.200427.064.MRB.201023.001; OS H MR1

with Wear OS 2.23; Home 2.43.0.344410213; GPlay Service 20.45.16(050300-344294571)

"OK Google" detection - not working, tried reboot, re-enable toggle.

Google Assistant on watch only works with manual activation, hold button or tap mic icon on feed page, on phone voice activation works without issue.

ri...@gmail.com <ri...@gmail.com> #48Dec 3, 2020 08:42AM

I confirm is not working on Fossil gen.5. it's all updated both phone and
watch, but assistant is still not working. The error is "impossibile
connettersi al tel." (Impossibile to connect to the phone). If I uninstall
updates of Google app on the phone it works again. Too bad

Il mer 2 dic 2020, 03:46 <buganizer-system@google.com> ha scritto:

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ja...@gmail.com <ja...@gmail.com> #49Dec 3, 2020 10:32AM

Fossil Carlyle Gen 5 on wearOS 2.23 - "OK Google" detection is not working

ku...@gmail.com <ku...@gmail.com> #50Dec 3, 2020 04:15PM

Fossil Carlyle gen 5 on wearos 2.23 - "ok google" detection not working

pe...@gmail.com <pe...@gmail.com> #51Dec 3, 2020 08:09PM

La detección de "Ok Google" y las funciones de envío de mensajes mensjes / llamadas no funcionan a través del asistente de Google. Usando oppo watch

hu...@gmail.com <hu...@gmail.com> #52Dec 4, 2020 01:29AM

Fossil gen 4 sport not working

br...@gmail.com <br...@gmail.com> #53Dec 4, 2020 09:26AM

Same here. Please fix it.
It is over 1 year.

ph...@gmail.com <ph...@gmail.com> #54Dec 5, 2020 07:22AM

Not working on Huawei watch 2 either. If I reset the 'Google watch app' to version 8.15.14.25 am it works again. I am running the most current update for the Google app on my Pixel 4. Also as others have reported there is a delay to the watch when receiving a phone call, sometimes it comes so late that I miss the call entirely.

gh...@gmail.com <gh...@gmail.com> #55Dec 5, 2020 04:52PM

Not working on TicWatch C2+ either. Thought it was only me until a google search showed me this.

zo...@gmail.com <zo...@gmail.com> #56Dec 5, 2020 05:48PM

Does not work on my Fossil Julianna Gen 5 - WearOS v 2.23.

al...@thetechguru.net <al...@thetechguru.net> #57Dec 10, 2020 01:39PM

Some point in the last few days, the option to toggle this feature was removed completely from the watch. This is not the solution we were looking for Google....

da...@gmail.com <da...@gmail.com> #58Dec 11, 2020 01:15PM

Same issue on Ticwatch 3 and Fossil Gen 5

by...@gmail.com <by...@gmail.com> #59Dec 15, 2020 04:23AM

Didn't even work on my Wear 24 years ago . Currently using Fossil Explorist Gen 4 HR.

to...@gmail.com <to...@gmail.com> #60Dec 16, 2020 12:59PM

Same issue on oppo watch 46mm global version.

in...@gmail.com <in...@gmail.com> #61Dec 17, 2020 05:24AM

Same in my Fossil gen 5

le...@gmail.com <le...@gmail.com> #62Dec 17, 2020 03:44PM

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Message last modified on Aug 20, 2021 05:45PM

ma...@gmail.com <ma...@gmail.com> #63Dec 19, 2020 01:59PM

Same issue on Fossil Sport 4

ma...@gmail.com <ma...@gmail.com> #64Dec 19, 2020 02:37PM

Same on Fossil Gen 5 with latest version of everything.

am...@gmail.com <am...@gmail.com> #65Dec 19, 2020 02:40PM

Same for oppo watch

On Sat, 19 Dec 2020, 20:08 , <buganizer-system@google.com> wrote:

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sl...@googlemail.com <sl...@googlemail.com> #66Dec 20, 2020 12:56PM

I've had problems with the Carlyle 5 with the new H-MR2 update. The Google Assistant cannot establish a connection to my Samsung Galaxy S20 (Android 11).

Actually the connection between the clock and the smartphone exists.

E.g. When I start navigation using the assistant on the watch, it shows me the suggested routes. if i want to open a route using the watch, the error occurs when the watch tries to operate the smartphone and wants to start navigation.

The messages "can't reach the phone at the moment", "a problem has occurred" appear.

E.g. even if I tell the watch that an app should open on the smartphone, an error also occurs.

I've tried everything. Reseted the smartwatch, uninstalled the assistant or tried an old version, uninstalled the google app or tested an old version on the phone, as well as the app versions on the clock, I swapped, unfortunately without success.

I also gave full access to all apps involved or I tried another language (GER, US).

The "OK Google" command does not work with the watch either.

I bought the newest hardware and it doesn't work - pretty disappointing.

I don't seem to be the only one having this problem either. you can find many posts in other forums. Unfortunately, no tip helped

yc...@googlemail.com <yc...@googlemail.com> #67Dec 25, 2020 06:19PM

"Ok Google" command ist not working on my MK Lexington 2.
Everything else is working, everything is updated

fn...@gmail.com <fn...@gmail.com> #68Dec 27, 2020 09:50AM

Hi at all.
On more comment about this topic.
My news smartwatch Fossil gen 5 (Garrett Hr 1254) often doesn’t work with voice recognition. Common error are: G917510 error or an error with Google Connection.

I find a lot of result searching this error code since 2019.
I’m using my Fossil with an IPhone. Yesterday I updated all updatable but the performance are always the same.
I tried to uninstall Google LLC update. I restarted the smartwatch but nothing. It doesn’t work!!!

Here in the tracker I see a lot of messages about this topic but I can’t find a release date where this problem will be fixed.

Please give us a solution.
Regards Fabio

te...@gmail.com <te...@gmail.com> #69Jan 4, 2021 11:00AM

No OK Google on my new Fossil Gen 5. Thanks for Nothing!!!

jo...@gmail.com <jo...@gmail.com> #70Jan 6, 2021 10:57PM

Same issue on fossil gen 5 carlyle

if...@gmail.com <if...@gmail.com> #71Jan 6, 2021 11:27PM

Idem sur oppo... vraiment dommage quand on change d'os pour avoir "ok google"... "dis siri " fonctionne très bien sur Apple watch ! Je regrette vraiment...

se...@gmail.com <se...@gmail.com> #72Jan 20, 2021 07:09AM

Broken on Moto 360 3rd Gen

ew...@gmail.com <ew...@gmail.com> #73Jan 20, 2021 08:09AM

Essential feature on Wear OS. Google get your act together and show your Wear OS users some love. You are getting further behind on the fruit watch which should be an extra stimulus to fix this.

xa...@outlook.com <xa...@outlook.com> #74Jan 20, 2021 01:18PM

Same issue.

qu...@gmail.com <qu...@gmail.com> #75Jan 20, 2021 01:24PM

Fossil Gen 5E owner here, HM-R 2 update, paired with a Huawei P20 Pro running EMUI 10.
Hasn't ever worked at all to send texts, doesn't recognize my connected phone when trying to set up an appointment or reminder, no OK Google detection. The best I can do, every once in a while, is set a timer or an alarm with it. This is extremely disappointing.

co...@gmail.com <co...@gmail.com> #76Jan 20, 2021 11:17PM

Cannot use watch to send texts. Ubiquitous issue. Error message: "Couldn't connect to your phone". While connected fine.

ba...@gmail.com <ba...@gmail.com> #77Jan 21, 2021 12:16AM

"Ok Google" and smart home features do not work for me. Phone connects without any issues.

Ticwatch 3 pro gps

fr...@gmail.com <fr...@gmail.com> #78Jan 21, 2021 12:24AM

Unable to send any messages from assistant, text, WhatsApp. Ok Google doesn't work either

[Deleted User] <[Deleted User]> #79Jan 21, 2021 10:12AM

Fix this, it's a basic function!

no...@gmail.com <no...@gmail.com> #80Jan 23, 2021 10:23AM

Ni ok google ni whassap oppo watch global versión
Esto es un cachondeo

pa...@gmail.com <pa...@gmail.com> #81Jan 24, 2021 07:19AM

Suunto 7, no 'ok google' detection

th...@gmail.com <th...@gmail.com> #82Jan 25, 2021 08:48AM

+1 same on Oppo Watch.

be...@gmail.com <be...@gmail.com> #83Jan 27, 2021 03:59PM

Confirm broken on oppo watch ...

se...@gmail.com <se...@gmail.com> #84Jan 28, 2021 03:55PM

The same mobvoi 3 pro lte

fr...@gmail.com <fr...@gmail.com> #85Jan 29, 2021 07:56PM

Fossil Gen5 Carlyle. Unable to use Google Assistant for any functions. Unable to make phone calls, Unable to send messages via SMS or any other supported app. Every time I ask google to Call, Text, or Message anyone, I am presented with a blank Permissions screen with two buttons: Turn On, and Cancel. Pressing the Turn On button takes me to a screen that says "Sorry, unable to obtain permission".

This is literally one of the main features I wanted out of a smartwatch.. to be able to text\message people without taking my phone out. Please fix!!!

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ca...@gmail.com <ca...@gmail.com> #86Jan 30, 2021 02:00PM

ty...@gmail.com <ty...@gmail.com> #87Jan 30, 2021 03:34PM

Fossil Gen 5. Same issues as described before. But if I can add something... If I uninstall google updates and clear data from both Google App from Phone and Watch, then my "assistant" icon change into "mic" icon. Then for a few minutes you are able to send messages, search photos (f.e cats). Even weather feed is detailed. (but no sound output from assistant). After a few minutes you can't message anymore, due to lack of permissions.. Then when you turn off google account on wear os app, and re add it, you can send sms or call, the mic icon is changing again into assistant (now you can get sound output from lector), but the feed is not detailed anymore (f.e oversized weather icon, without hour prediction), no more results from your search, almost everything is blank. Attached some screenshots.

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al...@gmail.com <al...@gmail.com> #88Jan 30, 2021 04:16PM

Hello Google, this is core functionality, we paid a smartwatch for this. Why is this S2 and not S1? Why is this P2 and not P1? Why have we not heard back fro the asignee?

b0...@gmail.com <b0...@gmail.com> #89Feb 1, 2021 09:11PM

Confirm Broken Ticwatch Pro 3 Lte and Fossil Gen 5. Google please fix this bug.

mr...@gmail.com <mr...@gmail.com> #90Feb 2, 2021 10:12AM

Latest GApps, Maps, Wear OS on phone and watch
- 'ok google' doesn't work
- navigation does not start
- assistant does not send messages - 'unable to connect to the phone'

bu...@gmail.com <bu...@gmail.com> #91Feb 3, 2021 06:09PM

"OK Google" is not working on my smartwatch! Apparently it never will as Wear OS is no longer going to be supported! :(

st...@gmail.com <st...@gmail.com> #92Feb 8, 2021 06:30PM

Issue exists on my Tikwatch Pro 3 GPS.

Couldn't connect to your phone". While connected fine.

m....@gmail.com <m....@gmail.com> #93Feb 10, 2021 08:58AM

Same issue here on my TicWatch pro 3 GPS

xi...@gmail.com <xi...@gmail.com> #94Feb 15, 2021 03:37PM

Google assistant not working with Fossil Gen 5 Carlyle.

ll...@gmail.com <ll...@gmail.com> #95Feb 20, 2021 07:00PM

Why is this not P1? This is an advertised feature we paid for. False advertisement.

fr...@gmail.com <fr...@gmail.com> #96Feb 20, 2021 08:10PM

Missing a major use case for a smartwatch when you can't use the assistant to send messages or really for anything. I'm tempted to just get a Galaxy watch! Come on Google! Fix this!

ko...@gmail.com <ko...@gmail.com> #97Feb 23, 2021 02:53PM

em...@gmail.com <em...@gmail.com> #98Feb 23, 2021 05:05PM

Tichwach pro 3 Google assistant not working

je...@hookt-up.com <je...@hookt-up.com> #99Feb 23, 2021 05:53PM

Twpro 3 gps. "ok google" is also not working.

ry...@gmail.com <ry...@gmail.com> #100Feb 23, 2021 07:52PM

Ticwatch Pro 3 assistant functions limited/not working

pa...@gmail.com <pa...@gmail.com> #101Feb 23, 2021 08:03PM

On February 23, 2021 12:05:36 PM <buganizer-system@google.com> wrote:

- Show quoted text -

br...@gmail.com <br...@gmail.com> #102Feb 23, 2021 08:22PM

On my fossil 5 explorist HR, whenever I try to use assistant by pressing on the middle side button, it never works.

ry...@gmail.com <ry...@gmail.com> #103Feb 23, 2021 08:22PM

You should be ashamed Google.

jm...@gmail.com <jm...@gmail.com> #104Feb 23, 2021 08:29PM

I only see 2 options why this is not fixed:
1. No resources should be allocated on this task
2. Fixing this bug would produce more severe issues, so better not fix it.

In both cases, why not just communicate it?
Where is WearOS product management?

ma...@gmail.com <ma...@gmail.com> #105Feb 23, 2021 10:47PM

+1 Gen 5 Fossil

pa...@gmail.com <pa...@gmail.com> #106Feb 23, 2021 10:55PM

Fossil gen 5 Assistant completely broken and doesn't work. I have bought these watches mainly for a purpose of using the assistant on them instead on my phone and it is not working... I'm let down and enraged by this!

st...@gmail.com <st...@gmail.com> #107Feb 23, 2021 11:12PM

It sure would be nice to get some progress on fixing this.

es...@gmail.com <es...@gmail.com> #108Feb 24, 2021 01:05AM

Being able to use google assistant and the "send a text" function was ESSENTIAL to the use of my watch and my work day. Now what? When will this be fixed?

de...@gmail.com <de...@gmail.com> #109Feb 24, 2021 05:01AM

How is this not fixed already? It's a flagship feature?

co...@gmail.com <co...@gmail.com> #110Feb 24, 2021 02:00PM

Additional comments regarding this issue for the Fossil Gen 5:

https://support.google.com/wearos/thread/75337356?hl=en

cu...@gmail.com <cu...@gmail.com> #111Feb 25, 2021 12:29AM

Google has literally more money than God but can't hire someone to fix this?!

mu...@gmail.com <mu...@gmail.com> #112Feb 25, 2021 03:28AM

Please allow Google Assistant to work with other languages except English US!
I'm in Australia and my phone is set to English Australia, if I set it to English US for Google Assistant to work, then I get Fahrenheit - we use Celsius. Please put some effort into making this work - I dont just want google searches, I want to be able to turn my lights on...

j....@gmail.com <j....@gmail.com> #113Feb 25, 2021 09:18AM

Ticwatch pro 3 gps assistant not working, no "ok google" or "hey google", no way to text with the google assistant always connexion failure with the phone, no way to start navigation with the assistant, google maps can't start navigation
And i want to use google assistant in FRENCH whitout any issue.

[Deleted User] <[Deleted User]> #114Feb 25, 2021 10:29AM

L'assistant ne fonctionne pas non plus chez moi (Fossil Gen5 Garrett), pas de détection du "ok google" ou "hey google", aucun moyen d'envoyer des SMS avec l'assistant google toujours échec de connexion avec le téléphone, aucun moyen de démarrer la navigation avec l'assistant, google maps ne peut pas démarrer la navigation
Et je veux utiliser l'assistant google en FRANÇAIS sans aucun problème.

rh...@gmail.com <rh...@gmail.com> #115Feb 25, 2021 10:47AM

Fix it Google it's an absolute joke

vr...@gmail.com <vr...@gmail.com> #116Feb 25, 2021 10:48AM

Greetings from Spain.

Another user affected by the wizard in wearOS.

Greetings.

be...@gmail.com <be...@gmail.com> #117Feb 25, 2021 11:40AM

Dear Google Team,

Greeting from Turkey. I have Oppo Watch 46mm global version and "OK Google" is not working and all apps are up to date. Please fix this issue because it is very useful to awake watch with the phrase.

aw...@gmail.com <aw...@gmail.com> #118Feb 25, 2021 01:17PM

Hasn't worked for me in a year. Stopped trying. Notified fossil.

al...@gmail.com <al...@gmail.com> #119Feb 25, 2021 01:50PM

Same problem since July 2020 on my ticwatch E. Worked perfectly until a Google app update that broke it. FIX IT!

me...@gmail.com <me...@gmail.com> #120Feb 25, 2021 02:18PM

Same issue with my WearOS watch, Ticwatch Pro 2020

ra...@gmail.com <ra...@gmail.com> #121Feb 25, 2021 02:18PM

Google updated assistant back in November and it seem they just forgot about WearOS

On the new Google Assistant settings app, I am unable to find any options for managing assistant on my WearOS device (Fossil Gen5 or Moto360) anymore. Plus the "OK Google" command just doesn't work.

Also, I can no longer command Google Assistant on the watch to "make a call" or "send a text msg". These functions can still be performed manually using the messenger or phone app on the watch my when I as Google Assistant, I am prompted to enable permission on the phone, which are already enabled and then the watch prompts "Sorry, unable to obtain permission"

I have contact Google & Fossil with not luck or feedback, it's like Google has given up on WearOS, just like the multiple other products on Google graveyard and is only focusing on Fitbit because from what I see Fitbit's Google assistant integration seem to be work fine.

ad...@gmail.com <ad...@gmail.com> #122Feb 25, 2021 02:19PM

Same with myself on my Fossil Garrett Gen 5.

Please help.

On Thu, 25 Feb 2021 at 14:18, <buganizer-system@google.com> wrote:

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--
Sent from Gmail Mobile

fu...@gmail.com <fu...@gmail.com> #123Feb 25, 2021 03:23PM

Now would be a good time to start pulling your life out of Google products entirely. By all accounts it's a f***ing funny farm over there and the wheels have well and truly come off.

iv...@omelchenko.net <iv...@omelchenko.net> #124Feb 25, 2021 03:43PM

+1 on both different wearOS watches

su...@googlemail.com <su...@googlemail.com> #125Feb 25, 2021 03:53PM

Almost 1000 people starred this and still no update? Wow.

I starred this 4 months ago and I'm still having issues.

by...@gmail.com <by...@gmail.com> #126Feb 25, 2021 04:13PM

Excuse my language here, but Really Google? You let a bunch of ass-hats at Apple beat you OS-wise. I don't want apple watches to be the default, but thanks to Google's lack of ambition, looks like that's the route we are taking. Sucks too, considering the Assistant is my main way of controlling most of my smart devices. I hate Siri with a passion, and if I have to I'll make my own watch running straight android 10. The point is none of us should even have to consider that. Google should either hold up on its end of the bargain else they can stop selling my data as I transition to anything but google. I'm gonna miss open source OS'.

bl...@gmail.com <bl...@gmail.com> #127Feb 25, 2021 04:25PM

I'm going to refer everyone back to #26.

If you have this bug, please just star the bug. You don't need to reply to the tracker saying "me too" or "+1" or "why hasn't this been fixed" as this sends an email round to everyone who has stared or commented on the issue.

Please only leave feedback if you have something material to add, thank you. It'll likely end up with Google staff locking the issue.

em...@gmail.com <em...@gmail.com> #128Feb 26, 2021 07:51PM

https://www.classaction.org/learn/how-lawsuits-work

fi...@gmail.com <fi...@gmail.com> #129Feb 27, 2021 06:34AM

voice Google activation stopped working on my Huawei Watch 2 for a long time.

ad...@gmail.com <ad...@gmail.com> #130Feb 27, 2021 12:56PM

Fossil gen5e hey google does not work

On Fri., Feb. 26, 2021, 1:51 p.m. , <buganizer-system@google.com> wrote:

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as...@gmail.com <as...@gmail.com> #131Feb 27, 2021 07:12PM

Galaxy S20 wake up with "Ok google" has stopped working and I am neither able to retrain voice model

er...@gmail.com <er...@gmail.com> #132Feb 28, 2021 06:12AM

Oppo watch "Ok google" is not working. Plase fix it.

ma...@gmail.com <ma...@gmail.com> #133Feb 28, 2021 03:35PM

Yeah my fossil gen 5 doesn't work with 'ok google'. Please fix!

On Sun, Feb 28, 2021 at 12:12 AM <buganizer-system@google.com> wrote:

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ba...@gmail.com <ba...@gmail.com> #134Mar 1, 2021 12:32PM

it's been 4 months since "ok google" not working issue was reported. no update from google. i think google itself ignoring this wear os .the watch companies should think once about these types of bugs before selling wear os watches.

ra...@humbalang.com <ra...@humbalang.com> #135Mar 3, 2021 04:59AM

Okay Google, fix this bug!

ry...@gmail.com <ry...@gmail.com> #136Mar 6, 2021 04:21AM

Brand New Fossil Gen 5E okay google detection is also not working for me as well. Fossil support, let me tell you, is such a joke. Takes a week of emailing back and forth to do basic troubleshooting. Wear OS has been such a huge disappointment, I feel like this technology on my wrist is from 2014 and it's the latest model.

sh...@gmail.com <sh...@gmail.com> #137Mar 11, 2021 06:53AM

Bought myself a Fossil Gen 5 for my birthday (October 2020) and I noticed that the hot word detection was not working. I noticed a sudden life span in my battery. I would be fine with the battery drain if the hotword was operational but, I disabled the detection setting so that it wouldn't keep my mic running all of the time. I have seen reports of the hotword detection failing since early March 2020 and some earlier. Google Assistant is the main reason that I upgraded from a off brand $40 watch to a $200-$300 watch so, I am very disappointed. I also tried to contact fossil about it and they wanted me to ship it off for about three months in order to get it repaired. I decided that I would do some investigating and found out that Google is the problem, not the watch. If I had known that Google was going to be so slow about updating their watches then I would have invested my $200 elsewhere.

ot...@gmail.com <ot...@gmail.com> #138Mar 12, 2021 03:42PM

You guys did it!!! Fossil Gen 5 Carlyle "Hey Google" is working again I
appreciate it!!!

On Wed, Mar 10, 2021 at 10:53 PM <buganizer-system@google.com> wrote:

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ks...@gmail.com <ks...@gmail.com> #139Mar 12, 2021 10:24PM

+1 ... "Ok Google" still not working on tichwatch pro 3.

be...@gmail.com <be...@gmail.com> #140Mar 12, 2021 10:28PM

The "Ok Google" function is still broken on my TicWatch Pro 3.

sa...@gmail.com <sa...@gmail.com> #141Mar 13, 2021 03:52PM

It is not fixed.

On Fri, 12 Mar 2021, 15:42 , <buganizer-system@google.com> wrote:

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jo...@googlemail.com <jo...@googlemail.com> #142Mar 14, 2021 11:46PM

Great, "Hey Google" is back in beta! Missed it so much.

se...@gmail.com <se...@gmail.com> #143Mar 15, 2021 12:01AM

Still not fixed on Ticwatch Pro 3

de...@gmail.com <de...@gmail.com> #144Mar 15, 2021 08:44AM

for fossil gen 4 workings, but need to get better because it works only when i am placing my watch near the mouth

iv...@omelchenko.net <iv...@omelchenko.net> #145Mar 15, 2021 08:52AM

what app needs to be updated? WearOS? I believe it should be 2.45.xxxx version?

de...@gmail.com <de...@gmail.com> #146Mar 15, 2021 08:54AM

GOOGLE APP BETA VERSION

fi...@gmail.com <fi...@gmail.com> #147Mar 16, 2021 10:12AM

"ok google" now works. Unfortunately another big issue is still there. It is not possible to send whatsapp msg. Now keep asking to who. before it was ""Couldn't connect to your phone" when trying to initiate a whataspp chat.

fi...@gmail.com <fi...@gmail.com> #148Mar 16, 2021 10:17AM

"ok google" now works. Unfortunately another big issue is still there. It is not possible to send whatsapp msg. Now keep asking "to whom". before it was ""Couldn't connect to your phone" when trying to initiate a whataspp chat.

sh...@gmail.com <sh...@gmail.com> #149Mar 18, 2021 07:48PM

Dear Google Dev Team,

I have now updated the Wear OS application on my Fossil Gen 5 to version 2.25. The Google Assistant voice detection is now operational but only when the watch is unlocked and when it has a network connection. I have tested the watch and was unable to get the voice detection to work on the watch's lockscreen not could I get it to work while the watch was in ambient mode. (AOD display which lowers the brightness to reduce battery usage.) The "Okay Google Detection" only seems to work when I press the crown/button on the side of the watch which turns the display on. I am so excited to have it operational on Wear OS! Now it just needs to work on the lockscreen similar to how to android 10 system works. I can get minimal information such as date, time, calendar events, notes, and even call and text from my Android lockscreen. It would be so convenient to be able to do things like that while I am driving so that I do not have to take my eyes off of the road.

lp...@gmail.com <lp...@gmail.com> #150Mar 21, 2021 12:05AM

The "Ok Google" function is still broken on my TicWatch Pro 3.

pe...@gmail.com <pe...@gmail.com> #151Mar 21, 2021 09:11AM

21 Mars 2021 all apps are updated to last version to the day. Google assistant on tickwatch pro 3 gps cannot send text sms or place a call to a contact. All tough it can call and dial a spoken number, but not a contact. It's a shame that this obvious and important use of a wearos smart watch is broken, for such a long time. My wife's apple watch was a little bit more expensive but it is working all the time through every update. Can it be so that apple actually cares about their users and not only the new users to bee?

wa...@gmail.com <wa...@gmail.com> #152Mar 21, 2021 02:49PM

New Gen5 fossil and pixel 5 google phone and I can't make a voice activated call or text? These are the two most desired functions for a smartwatch. Like buying a car that will crank but not move. Hello Apple. This is bush-league product development and will finally run me off after being a lifelong android / google user. Even more frustrating to see this is a known issue and is not new.

em...@googlemail.com <em...@googlemail.com> #153Mar 27, 2021 08:47PM

Same issue on my Huawei W1, I have been using a Samsung Watch for a while now but was considering coming back to wear os because Bixby is trash, now it would appear Bixby works better than Google assistant?! Wtf Google?! Sort it out! Sticking with my Samsung watch for now!

mr...@gmail.com <mr...@gmail.com> #154Mar 31, 2021 12:43AM

Can not send calls or text with lte fossil watch 5 through Google assistant.. also can't send emoji through texts with out it showing the watches number instead of my cell phone number not sure if thats a google issue or fossil issue but it needs to be fixed..

ks...@gmail.com <ks...@gmail.com> #155Mar 31, 2021 04:19PM

Same issues with my TicWatch Pro 3: unable to send messages or initiate calls using Google Assistant and Ok Google is still not working for me. Can't believe it's been like this for 1.5 years for some of these issues and I'm really upset I didn't do proper research before wasting my money.

da...@gmail.com <da...@gmail.com> #156Apr 1, 2021 11:39AM

Unable to make a call through google assistant on my Tag Heuer Connected watch. Assistant is activated using touch screen button but after the command is issued to call someone the message "sorry, I can't do that any more" is displayed on the watch.

em...@googlemail.com <em...@googlemail.com> #157Apr 1, 2021 11:44AM

Same issue here on huawei watch 1... I can't send text or WhatsApp with voice assistant, but I can reply to recieved messages. Please fix.

je...@gmail.com <je...@gmail.com> #158Apr 1, 2021 02:14PM

Same issue "I can't do that anymore" when trying to call from Ticwatch Pro 3. Also cannot navigate from watch anymore.

st...@googlemail.com <st...@googlemail.com> #159Apr 1, 2021 03:08PM

Same issue for Ticwatch Pro 4G.

pd...@gmail.com <pd...@gmail.com> #160Apr 2, 2021 06:25PM

Same issue "I can't do that anymore" when trying to call from my EA Connected smartwatch. Also cannot navigate from watch anymore.

em...@googlemail.com <em...@googlemail.com> #161Apr 3, 2021 01:25PM

Trying to make a call via assistant I get " I cant do that anymore" message..please fix.

il...@gmail.com <il...@gmail.com> #162Apr 3, 2021 03:19PM

Ticwatch Pro 3 Modell WH12018, WearOS 2.19, Play Services Version 21.09.15, H MR1.

OK Google not working, calling by contact name returns "sorry, I can't do that any more".
I have seen somebody mention a fix by settings the systemlanguage to english(US), but even though somebody mentioned that worked, it didn't for me.

Kind regards

ca...@gmail.com <ca...@gmail.com> #163Apr 3, 2021 07:17PM

Assistant not working. Cant do that anymore. Sooooooo frustrating. How long is it going to take to fix i wonder!

da...@gmail.com <da...@gmail.com> #164Apr 4, 2021 05:54AM

Same Call and text using Google assistant both not working on ticwatch pro 3

go...@gmail.com <go...@gmail.com> #165Apr 4, 2021 02:18PM

Ticwatch pro 4 lte worked fine until it updated wear os. Can no longer ask Google to call a contact or send a message. Could you please advise your programers that updates are supposed to improve things not make them worse. If they took their car to a garage and it came back with a wheel missing would they consider that acceptable?

te...@gmail.com <te...@gmail.com> #166Apr 5, 2021 12:20PM

same issue in Oppo Watch 46mm

cl...@gmail.com <cl...@gmail.com> #167Apr 7, 2021 09:55AM

Still not working for phone calls or sending messages on my Ticwatch Pro 3

lu...@gmail.com <lu...@gmail.com> #168Apr 7, 2021 01:12PM

Not working on Suunto 7.

dr...@gmail.com <dr...@gmail.com> #169Apr 7, 2021 06:29PM

TicWatch Pro 2020, Model WF12106, Wear OS 2.25, Google Play Services 21.09.15 (050300-361652764)

Same problem:
- Does not react on "Hey Google" although feature is switch on (having this problem since ages now)
- "I cant do that anymore" answer when trying to call a contact (new issue since last update)

Please help.

ma...@gmail.com <ma...@gmail.com> #170Apr 8, 2021 04:01PM

TicWatch Pro 3 GPS, last firmware update:

Same problem:
- Does not react on "Hey Google" although feature is switch on;
- "I cant do that anymore" answer when trying to call a contact.

Not so good
Not so happy

ty...@gmail.com <ty...@gmail.com> #171Apr 8, 2021 08:06PM

On Ticwatch S2:

1) when trying to have Google Assistant send a text, "can't connect to phone" error appears but there is no connection issue.

2) when trying to have Assistant start a call from watch "sorry I can't do that anymore" message appears.

ig...@gmail.com <ig...@gmail.com> #172Apr 13, 2021 11:34AM

ticwatch pro 3

when trying to have Assistant start a call from watch "sorry I can't do that anymore" message appears.

ig...@gmail.com <ig...@gmail.com> #173Apr 13, 2021 11:35AM

ticwatch pro 3
Does not react on "Hey Google" although feature is switch on;

em...@googlemail.com <em...@googlemail.com> #174Apr 13, 2021 01:00PM

Hey Google....any chance we can get a fix for this please?!

Would be nice to be able to use my watches for the purpose I bought them for...eg: hands free messaging and calls.

Many thanks.

mi...@gmail.com <mi...@gmail.com> #175Apr 13, 2021 03:34PM

Fossil gen 5, "i can not do that anymore" trying to make calls, hangs on "to whom?" On texting, says "here are results" without showing anything... Is this really a Google product?

ju...@gmail.com <ju...@gmail.com> #176Apr 17, 2021 07:58AM

Same on oppo watch. I can't do that any more on calls, and hangs on to whom when trying to send a WhatsApp message.

na...@gmail.com <na...@gmail.com> #177Apr 17, 2021 10:13AM

Can't believe these issues still exist. Its a core function of the OS and yet it doesn't work. Doesnt respond to OK Google, wont send text or call, can't connect to phone. Have to set to US Language for it to talk. Ridiculous for such a huge company.

al...@gmail.com <al...@gmail.com> #178Apr 19, 2021 12:03PM

Same problem here with "make a call", "send a whatsapp message". Instead of "play some music" where the error is "couldn't connect to your phone", but of course my phone is connected.

co...@gmail.com <co...@gmail.com> #179Apr 20, 2021 12:55PM

Ticwatch pro 3 GPS
Hey Google keyword won't work + assistant can't make phone calls *sorry I can't do that anymore" error.
Messages works fine.
Reminders are saved but no notification or any reminder appear on my watch (phone works).

sb...@gmail.com <sb...@gmail.com> #180Apr 21, 2021 03:15PM

TicWatch C2, issue still remains here. It's been months ago since this issue was annoucned to be solved and still nothing. When can we expect a fix?

ch...@gmail.com <ch...@gmail.com> #181Apr 21, 2021 03:21PM

The hotword detection was fixed briefly, though texts and many other things were still broken. Switching my watch to my new phone broke the hotword again. No option in menu to turn it on!

al...@gmail.com <al...@gmail.com> #182Apr 21, 2021 04:12PM

https://www.xda-developers.com/ticwatch-pro-3-wear-os-h-mr2-update/

st...@gmail.com <st...@gmail.com> #183Apr 21, 2021 10:09PM

With the latest WearOS update issue has been fixed for me TicWatch Pro 3. Has not been working since I got this watch 6 months ago. Very happy.

al...@gmail.com <al...@gmail.com> #184Apr 21, 2021 10:12PM

Very happy to hear that! I'm still waiting for it
Thanks for your reply

br...@gmail.com <br...@gmail.com> #185Apr 21, 2021 10:55PM

I just got the update for the tic watch as well. Unfortunately still not able to make phone calls or send texts with the assistant.

Sent from Nine
________________________________
From: buganizer-system@google.com
Sent: Wednesday, April 21, 2021 18:12
To: b-system+1671992198@google.com
Cc: bricweeks@gmail.com
Subject: Re:

Issue 172776291

: Wear OS Essential Fuction of Google Assistant does not function

Replying to this email means your email address will be shared with the team that works on this product.

https://issuetracker.google.com/issues/172776291

Changed

al...@gmail.com added

comment #184

:
Very happy to hear that! I'm still waiting for it
Thanks for your reply

_______________________________

Reference Info: 172776291 Wear OS Essential Fuction of Google Assistant does not function
component: Android Public Tracker > Wear
status: Assigned
reporter: jp...@gmail.com
assignee: na...@google.com
cc: jp...@gmail.com, na...@google.com
type: Bug
priority: P2
severity: S2
blocked by: 172994809
duplicate issue: 174336713, 174678810, 185314630
hotlist: [AOSP] assigned
retention: Component default
ReportedBy: User

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issue 172776291

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al...@gmail.com <al...@gmail.com> #186Apr 22, 2021 09:23AM

Got the update this morning, STILL BROKEN

am...@gmail.com <am...@gmail.com> #187Apr 22, 2021 10:36AM

Not working for me

On Thu, 22 Apr 2021, 14:54 , <buganizer-system@google.com> wrote:

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an...@gmail.com <an...@gmail.com> #188Apr 22, 2021 01:17PM

TicWatch Pro 3 user here. Can't call on the smartwatch, both WhatsApp calls, and standard phone calls don't work.

Another issue is Google Assistant won't show directions. It asks me to touch the place I want to go to and nothing comes up, just a black screen.

al...@gmail.com <al...@gmail.com> #189Apr 22, 2021 01:19PM

Can we write something to mobvoi assistant service?

ca...@gmail.com <ca...@gmail.com> #190Apr 23, 2021 02:37PM

Je voter pour nko

ca...@gmail.com <ca...@gmail.com> #191Apr 23, 2021 02:39PM

Je voter pour nko

ca...@gmail.com <ca...@gmail.com> #192Apr 23, 2021 02:39PM

Je voter pour nko

br...@gmail.com <br...@gmail.com> #193Apr 23, 2021 10:45PM

Had a WearOS watcha few years ago but it broke. My wife bought me a new one for our anniversary and I am sad to say all the reasons I loved WearOS don't work anymore.

th...@gmail.com <th...@gmail.com> #194Apr 23, 2021 11:32PM

Got the update. Brand new tic watch 3. Can't send text or make a call with assistant.

nu...@gmail.com <nu...@gmail.com> #195Apr 24, 2021 08:30PM

Same here. Brand new Ticwatch pro 3, was surprised to get the "sorry, I can't do that anymore" message. Please Google fix this bug, and overall please put some work into Wear OS. What's the point of flaunting the fact that Wear OS grants one access to the widest variety of watch styles if every single one of them is hamstrung by the limitations of the OS. I want to stick to pure Google as much as possible, but Tizen is quite tempting when it comes to Wearables. Time to put up or shut up Google!

fi...@gmail.com <fi...@gmail.com> #196Apr 25, 2021 01:32PM

"I can't do it anymore" making calls, sending messages ecc

me...@gmail.com <me...@gmail.com> #197Apr 26, 2021 11:10AM

I've the same issue on a Tic watch pro 3. I've also noticed that google assistant can make calls only you tell the phone number. With the contact name it reply I can't do that anymore

bi...@gmail.com <bi...@gmail.com> #198Apr 26, 2021 02:28PM

how long will it take to fix this omfg

em...@googlemail.com <em...@googlemail.com> #199Apr 26, 2021 05:51PM

I just got an update to wear os I my Armani Connected, assistant is even more broken now! Not only do the calls/ text still not work, now when I search the Web for something assistant proudly says " here's what I found" and displays nothing but a black screen and the setting button! 🤣🤣🤣🤣 Is this some sort of joke?! Bixby is now officially smarter than Google assistant on wear os!

wi...@gmail.com <wi...@gmail.com> #200Apr 28, 2021 06:32AM

Same issue on Fossil Garrett. "Sorry I cannot do that anymore" shown on watch when attempting to make call or text.

fi...@gmail.com <fi...@gmail.com> #201Apr 30, 2021 08:30PM

This is ridiculous. Spending money and having a watch that simply doesn't work because there is a huge bug on one of the most important thing that could make every watch "smart". Every single watch that runs wearOS can't make calls and sending messages. Since months. What are you doing google? Waiting the pixel watch that works perfectly so people will buy? C'mon! And please stop asking bug repors. Just buys a google wear watch and try to use assistant. You will get that absurd "I can't do it anymore" message. Any chance to know at least that you are working on it? I spent money

sa...@gmail.com <sa...@gmail.com> #202May 3, 2021 06:24PM

Calls and messages issue has persisted on devices since March 2021, will you guys ever fix it?

me...@gmail.com <me...@gmail.com> #203May 4, 2021 03:44PM

it is impossible that after all those months there are still issue with google assistant on wear os. If you are not able to fix it take accord with amazon so we wil have Alexa on wear os, at least it will works better

me...@gmail.com <me...@gmail.com> #204May 5, 2021 03:05AM

I just bought a TicWatch3 GPS for $350. And its amazing that this is broken, the most used feature, ever! Are you seriously going to sit there and do nothing Google? I mean, I shouldn't be surprised. You let someone buy argentina's google domain for $2 their currency. For such a company to implement their OS into a "Smartwatch" is great and all. But you're really showing your true colors by not caring anything but the money. Shame on you Google. Piss poor design of an OS on your part.

is...@hotmail.co.uk <is...@hotmail.co.uk> #205May 5, 2021 02:48PM

Calls and messages issue has persisted on devices since March 2021, will you guys ever fix it?

am...@gmail.com <am...@gmail.com> #206May 5, 2021 05:14PM

not working

On Wed, May 5, 2021 at 8:18 PM <buganizer-system@google.com> wrote:

- Show quoted text -

r4...@gmail.com <r4...@gmail.com> #207May 5, 2021 09:49PM

Not working with the latest update 12.16.xxx ticwatch pro 3 gps

st...@gmail.com <st...@gmail.com> #208May 7, 2021 03:37PM

Ticwatch Pro 3 LTE, fully updated connected to Vodafone UK

Can't use voice control to dial "Sorry I can't do that anymore"
Navigate just gives a black screen.

Every update seems to be one step forward, two steps back. Are you deliberately driving people over to Apple ?

kw...@gmail.com <kw...@gmail.com> #209May 8, 2021 07:13AM

I have the same problem on Suunto 7 :/ Is there any chance to fix this bug?

pe...@gmail.com <pe...@gmail.com> #210May 8, 2021 10:20AM

Why are we keeping on writing here? Google is not reading this. They do not
care. I guess Apple and Samsung reads this more often than Google. Google
won't care before they launch their first Pixel Watch and they will only
make the Pixel work.
$350 down into the trash. For $100 more I would be happy instead of
disappointed and angry.
Google sux. Google fooled me more than twice. Shame on me.

Den fre 7 maj 2021 17:37 <buganizer-system@google.com> skrev:

- Show quoted text -

es...@gmail.com <es...@gmail.com> #211May 10, 2021 03:34PM

Not working on my ticwatch pro 3 either. Never has been working.

ni...@googlemail.com <ni...@googlemail.com> #212May 14, 2021 02:46PM

What is going om google, fix the issue for the love of......

How can you leave it like this.......

Ok google doesn't work

Send whatsapp message doesn't work

Make calls doesn't work

All wear os users are suffering from these issues, I bought the wear os watch for these features specifically

This really is very poor on Google's side

be...@gmail.com <be...@gmail.com> #213May 15, 2021 09:21AM

This bug was fixed by Google in March 2021, if your watch still does not work you just have to remove the updates of the Google app, for that follow these steps:

1. Go to Play Store and click on My Apps > Google > Uninstall.
2. Check that now "OK Google" is working, restart if necessary.
3. Go back to Play Store and update Google app, also reboot if necessary.

Make sure that "OK Google detection" is enabled in the Google Assistant settings. This trick does not pose any danger, you will not delete the Google app (it 's a system app), only updates that were applied before March, when the bug was fixed,.

dr...@gmail.com <dr...@gmail.com> #214May 15, 2021 10:20AM

I wonder why you think it is fixed? Also this bug report has no fixed state set.

Nonetheless I tried as you suggested, by uninstalling Google, resetting, and applying the newest update once again.
OK Google detection works (as before) but still can't do anything for me, for example "Call xyz" -> "I can no longer do that".

TicWatch Pro 2020, Model WF12106, Wear OS 2.27, Google Play Services 21.15.15 (050300-371058782)
Google App Version 12.18.11.25.arm

em...@googlemail.com <em...@googlemail.com> #215May 15, 2021 10:40AM

This problem HAS NOT BEEN FIXED!

I am an experienced Android / Wear os user, used to flash custom roms etc so know what I am doing.

My ancient old Huwei w1 = assistant does not work.

My brand new Armani Connected 3 = assistant does not work.

Assistant on wear os is broken and Google have acknowledged that fact.

be...@gmail.com <be...@gmail.com> #216May 15, 2021 11:23AM

#214 You are confusing issues, this issue was created for bug of invoking google assistant with "OK Google" voice command. "Essential Function" refers to "Ok Google". This bug has been going on for months and was finally fixed by Google officially.

https://9to5google.com/2021/03/11/wear-os-hey-google-assistant-broken/

From what I read in your comment I see that you don't have or had the "OK Google" bug, but there are other users who have had it (and currently have it), simply because they have not uninstalled Google updates on the watch.

You are referring to another issue, I link them below and I recommend you to force your comments there. Evidently they are not yet resolved, and those problems have been unresolved for a long time. In fact comment #43 in the first link was written by me, and as you will see I agree with you.

https://issuetracker.google.com/issues/174344676

https://issuetracker.google.com/issues/174594748

https://issuetracker.google.com/issues/182882377

em...@googlemail.com <em...@googlemail.com> #217May 15, 2021 12:07PM

"OK google": = don't work

"Make a call" = I can't do that anymore

"Send a message" = I can't connect to phone right now

"Navigate to" = black screen.

Assistant is broken on wear os for the vast majority of users.

sa...@gmail.com <sa...@gmail.com> #218May 15, 2021 07:40PM

Ok Google only works on my watches 'custom' battery mode. And not the daily mode for some reason even though it's toggled on. I use a skagen falster 3 , just bought it , disappointed that the assistant cannot do half the features the watch and frankly good advertises it does for example ok Google does not respond to navigation or make a call or send a text/WhatsApp text.

I believe one could do that before from what I read from reviews not sure why google decided to just cut support suddenly , it just says I cannot do that anymore!

What's funnier is if you click the 'what can you fo' button right below the assistant icon it says you can make phone calls , texts or navigate to commands!

Pretty frustrating for Google to not do proper beta testing before launching all updates. No wonder apple is way ahead in the game.

lu...@gmail.com <lu...@gmail.com> #219May 16, 2021 04:15PM

Fossil Q Sport 4.gen 2684 on WearOS H MR1
After update to H MR1 "Ok Google" detection started working, but making calls stoped with "I can't do that anymore".

ni...@googlemail.com <ni...@googlemail.com> #220May 17, 2021 03:57PM

Nothing has been fixed, removing updates that make ok google be now detected, but for sure none of the features work that are clearly advertised as should work, so no, its not fixed at all....
.

be...@gmail.com <be...@gmail.com> #221May 17, 2021 05:40PM

This issue is ONLY for OK google bug and that it is not activated when you say "ok google", there are dozens of comments in this issue related to the interaction with the Google assistant, but this is not where they should be written if not where there is an open issue about "that does not send SMS", "That does not call", "That does not recognize commands such as play music", etc.. All that is NOT HERE, it is in the following open issues.

https://issuetracker.google.com/issues/174344676 --> Google Assistant on WearOS is missing UI for various results.

https://issuetracker.google.com/issues/174594748 --> Cannot send text message via google assistant with my voice

https://issuetracker.google.com/issues/182882377 --> Google Assistant doesn't make phone calls to contacts

They are "bombarding" this issue with comments when they should be bombarding elsewhere, so we are going wrong. If from here they are commenting that it does not work for example to send messages from assistant the engineer who has assigned that problem will not listen to it.

I encourage you to vote by clicking on the star in these three issues and comment intensely there.

re...@robinsonhoover.com <re...@robinsonhoover.com> #222May 19, 2021 04:46PM

Skagen Falster 3 4407
Wear OS 2.27
System version H MR2

When attempting to make calls using google assistant receive the message that, "sorry, I can't do that anymore"

jo...@gmail.com <jo...@gmail.com> #223May 31, 2021 07:01PM

Moto360 2050
Wear OS 2.27
System Version H MR2

When attempting to make calls using google assistant I receive the message that, "sorry, I can't do that anymore"

Also navigation ist not working, assistant reacts, but then nothing happens, maps just doesn't start.

sh...@gmail.com <sh...@gmail.com> #224Jun 9, 2021 05:34PM

Bought new fossil gen 5 today. Update on watch and now Google assist won't make calls from watch. Keeps saying I can't do that anymore. Get this sorted

go...@gmail.com <go...@gmail.com> #225Jun 9, 2021 05:44PM

As of today, calls still don't work with Google assistant. Please fix this

za...@gmail.com <za...@gmail.com> #226Jun 16, 2021 11:13PM

Fossil Carlyle Gen5 PXE.201012.032 Samsung SM-A202F WearOS 2.47.0.368725830.gms
Still can't make calls using contact name with google assistant.

sh...@gmail.com <sh...@gmail.com> #227Jun 20, 2021 07:25PM

this is still broken

st...@gmail.com <st...@gmail.com> #228Jun 22, 2021 10:00AM

Same thing here. I try to use my Armarni Exchange smartwatch to make a call and now it just responds with "sorry I can't do that anymore". What's the point in a smartwatch with Google assistant if Google assistant won't perform any meaningful tasks?!

lp...@gmail.com <lp...@gmail.com> #229Jun 23, 2021 12:45AM

Used to work ony ticwatch, but has been broken for the last couple of weeks (or more?)

no...@gmail.com <no...@gmail.com> #230Jun 24, 2021 01:43AM

Ticwatch Pro 3 is having the same issue. "sorry I can't do that anymore" when I attempt to make a call.

cb...@gmail.com <cb...@gmail.com> #231Jun 24, 2021 01:52AM

It's obvious nothing is going to be done about this! Guess it's time to make a change!

co...@gmail.com <co...@gmail.com> #232Jun 24, 2021 03:44PM

Damn how long is it gonna take to fix this?

de...@gmail.com <de...@gmail.com> #233Jun 24, 2021 03:46PM

I hope WearOS 3 fixes this. Not that we know when it'll be out, but if you can confirm that you've stopped trying to make this work for pre-3.0, just let us know.

da...@gmail.com <da...@gmail.com> #234Jun 25, 2021 04:34AM

google assistant broke after update, reset my watch, nothing helps

ko...@gmail.com <ko...@gmail.com> #235Jun 25, 2021 02:27PM

Comment has been deleted.

Message last modified on Jun 25, 2021 02:28PM

ma...@gmail.com <ma...@gmail.com> #236Jun 25, 2021 02:33PM

OK Google dont work

al...@gmail.com <al...@gmail.com> #237Jun 26, 2021 07:25PM

The time it is taking to resolve this is ridiculous.

lo...@gmail.com <lo...@gmail.com> #238Jun 27, 2021 03:35PM

My Zenwatch 2 after not receiving updated messages ( a week behind) I was forced to unpair and it automatically updated and now the watch and phone dont communicate. Cant get ok google to do what i ask like text, call or use whatsapp

sh...@gmail.com <sh...@gmail.com> #239Jun 29, 2021 03:56AM

Just bought a new Ticwatch Pro 3 with Wear OS.

So exciting. It doesn't work and apparently Google has known about this for many months and just isn't fixing it?

Bravo.

dj...@gmail.com <dj...@gmail.com> #240Jun 30, 2021 12:48AM

Just bought 2 Fossil gen 5 watches spending a lot of money. Reviews were good and no where did it mention the Google assistant problems. This is such crap that it hasn't been fixed yet in over a year. I can't even use half the functions of my smart watch. Trying to text just ends with saying "not connected to phone". And trying to call and other commands end with "sorry I can't do that anymore". What?!?! Fix this google, this is such BS!!!

ne...@gmail.com <ne...@gmail.com> #241Jun 30, 2021 10:12AM

+1 Fossil Gen 5

ma...@gmail.com <ma...@gmail.com> #242Jul 3, 2021 02:44AM

This is still an issue. Just bought a brand new Ticwatch Pro 3 and this feature is not working. When will this be fixed?

mi...@gmail.com <mi...@gmail.com> #243Jul 3, 2021 04:39AM

hahahahahah, oh boy, I'm sorry to tell you all, but Google gives exactly 0 rats' bottoms about any of us and our broken watches.

we...@gmail.com <we...@gmail.com> #244Jul 3, 2021 09:18PM

I recently bought a Ticwatch Pro 3 and can verify that the "OK Google" hotword does not work
Also will not load content I'm asking for (pictures, navigation on maps etc)

ra...@humbalang.com <ra...@humbalang.com> #245Jul 8, 2021 07:23PM

Skagen Falster 2. This was broken at the beginning of the year then it was working briefly a few months ago now it's broken again. Google, get your shit together or abandon the platform. Don't leave us hanging in the middle.

sm...@gmail.com <sm...@gmail.com> #246Jul 9, 2021 06:29PM

Same here. Fossil Gen 5

de...@gmail.com <de...@gmail.com> #247Jul 9, 2021 06:32PM

I'm just going to return my Ticwatch Pro3 for a refund as it does not perform as advertised. I invite everyone here who can to do the same until these issues are at least acknowledged, buy ideally fixed.

Google, you're costing your partners money.

fu...@gmail.com <fu...@gmail.com> #248Jul 11, 2021 08:52AM

Comment has been deleted.

Message last modified on Jul 11, 2021 08:53AM

au...@gmail.com <au...@gmail.com> #249Jul 12, 2021 02:53PM

For my TicWatch Pro 3, all I had to do was uninstall the Google app from the Play Store, restart device and say "OK google" worked great, I then proceeded to install updates and now I have no issues with my device detecting "Ok google".

em...@googlemail.com <em...@googlemail.com> #250Jul 12, 2021 03:16PM

Try "ok Google, make a call" ... Good luck 🤣

wa...@gmail.com <wa...@gmail.com> #251Jul 18, 2021 09:25PM

On Mon, Jul 12, 2021, 10:16 AM <buganizer-system@google.com> wrote:

- Show quoted text -

ni...@googlemail.com <ni...@googlemail.com> #252Jul 20, 2021 08:39PM

Why the hell isnt google fixing this issue, its about time we went to the press as this is ridiculous now, I honestly cant believe they're releasing wear os, google, etc updates as updated my.nlw useless unused new tikwatch & still none of the core functions are working which I bought it for, its a piss take now tbh

vo...@vossi.at <vo...@vossi.at> #253Jul 29, 2021 01:22PM

i am having the same issue here with a ticwatch pro 3 .. make a call, send message and so forth not working :(

ma...@gmail.com <ma...@gmail.com> #254Aug 6, 2021 09:17AM

Same here - ticwatch pro 3 - "Sorry can't do that anymore".

da...@gmail.com <da...@gmail.com> #255Aug 7, 2021 04:10PM

Problem dalej występuje, fossil 4055 nowy i po uruchomieniu go pierwszy raz działało przez chwilę do aktualizacji. NAPRAWCIE TO, PRZECIEŻ TE ZEGARKI NIE KOSZTUJĄ 10 DOLARÓW 😤😤😤😤😤😤😤😤😤😤😤😤😤

ju...@gmail.com <ju...@gmail.com> #256Aug 7, 2021 06:21PM

Facing the same issue with Huawei Smartwatch 2. I used to call friends using the Google assistant. "I can do that anymore". and "Ok google" detection not working. Please, fix this. Writting your contact or introduce phone numbers is quite complicated in the watch.

m....@gmail.com <m....@gmail.com> #257Aug 11, 2021 12:55PM

Just bought the oppo smartwatch 46mm and the Google assistant can't play music, send any message, or call or even navigate! It simply says I can't do this anymore or couldn't connect to phone or simply doesn't do anything in case of navigation. Please fix!!

da...@gmail.com <da...@gmail.com> #258Aug 13, 2021 07:06PM

Same fossil gen 5 Google assistant is as dumb as box of rocks on my watch, she can't do anything , it's funny if I say call 150 it does it, so it's not like it's getting access to my contacts

pe...@gmail.com <pe...@gmail.com> #259Aug 16, 2021 08:07PM

Soon we can all celebrate a whole year of Googles elusive attitude.

da...@gmail.com <da...@gmail.com> #260Aug 20, 2021 05:34PM

This reminds me of the Nexus update that bricked my fingerprints sensor . Still not forgotten and seems Google still acting the same

de...@gmail.com <de...@gmail.com> #261Aug 23, 2021 07:56PM

This bug has a flag suggesting it's being blocked by another bug. What are the details of that bug? What's stopping this from working?

da...@gmail.com <da...@gmail.com> #262Sep 1, 2021 03:24PM

Fossil Carlyle Gen5 - Samsung SM-A202F
Still can't make calls using contact name with google assistant.

to...@gmail.com <to...@gmail.com> #263Sep 1, 2021 04:36PM

Fossil Gen 5. "Ok Google" Not working.

dr...@gmail.com <dr...@gmail.com> #264Sep 6, 2021 11:10PM

When is this going to getting fixed, Google? This is utterly frustrating.

da...@gmail.com <da...@gmail.com> #265Sep 7, 2021 11:53AM

Lol it won't . It's designed to force us into wear os. Just like they did with the Nexus fingerprint issue .Patterns are very visible

sn...@gmail.com <sn...@gmail.com> #266Sep 20, 2021 03:44PM

Casio W30 has stopped working with GA and "sorry I cant do that anymore" has halted use.
We have a ton of hard earned cash in these watches, we need that app working it is SO critical.
Working hands free is such a simple feat for modern man. This app not working Sucks

vi...@gmail.com <vi...@gmail.com> #267Sep 22, 2021 12:34PM

Oppo Watch 46 mm (Wi-Fi) Smart Watch , "ok google" not working. unable to make call or send text using google assistant, keeps saying "sorry i cant do that anymore".

wa...@gmail.com <wa...@gmail.com> #268Sep 23, 2021 02:55PM

When can we expect a fix please?

im...@gmail.com <im...@gmail.com> #269Sep 23, 2021 06:02PM

Without having this touchless experience to make calls or send message, the smartwatch is of no use. Dear Google, Please understand and do something fast for the people who have spent on devices you 'support'

ad...@gmail.com <ad...@gmail.com> #270Sep 24, 2021 09:14AM

When can we expect a fix please?

cb...@gmail.com <cb...@gmail.com> #271Sep 24, 2021 09:54AM

never!

On Fri, Sep 24, 2021 at 5:14 AM <buganizer-system@google.com> wrote:

- Show quoted text -

--
Candy Blinson

ka...@gmail.com <ka...@gmail.com> #272Sep 24, 2021 10:14AM

TWP3
I get to the point where you say/press "send", and it says "can't connect to your phone".

er...@gmail.com <er...@gmail.com> #273Oct 1, 2021 12:03PM

I have got an oppo watch, when i have Said Ok Google, make a call, Google assitant has replies me back, i cant do, also i Said send a message, cant connect to your Phone...

Help pls.

ro...@gmail.com <ro...@gmail.com> #274Oct 1, 2021 12:22PM

It's almost 7 months and It's still not fixed. Hats off to Google for this.

*Slow Claps*

mi...@guidaworld.com <mi...@guidaworld.com> #275Oct 3, 2021 07:42PM

I’m on my third WearOS watch, and STILL cannot make calls or send texts from the Google Assistant. Everything I try gets the “Sorry, I can’t do that anymore” message. How much longer are we going to have to deal with this?

da...@gmail.com <da...@gmail.com> #276Oct 4, 2021 11:23AM

Nexus 5 fingerprint now this . Looks like I am being forces back to crapple

me...@gmail.com <me...@gmail.com> #277Oct 4, 2021 11:25AM

Google Is not Better to remove assistant from wearos? Are months that Is
broken and you are doing nothing.

Il lun 4 ott 2021, 13:23 <buganizer-system@google.com> ha scritto:

- Show quoted text -

rs...@gmail.com <rs...@gmail.com> #278Oct 5, 2021 10:54AM

I recently bought Fossile Gen5e watch. Google assistant "Ok, Google" does not work. Even when I try saying "Call XYZ" it says "Sorry cant do that anymore".
What is the status on this issue ?
Please fix it.

gg...@gmail.com <gg...@gmail.com> #279Oct 6, 2021 07:08AM

I've also recently bought a Fossil Julianna Gen 5 and one of the main reasons I bought this was because of the Google assistant. It hasn't worked from day 1 and I have tried all the solutions presented online. I get the 'sorry I can't do that anymore' error whenever I manually ask Google to text, call or do anything. I have to do it manually because it voice commands don't work. This seems to have been an issue for over a year now when will it be fixed? At this stage I'm going to change phone and smartwatch to apple because at least they can nail siri.

na...@gmail.com <na...@gmail.com> #280Oct 6, 2021 09:05AM

Yesterday I bought Fossil Gen 5 Carlyle smartwatch. I'm also facing issue with Google assistant. Unable to play music or make phone calls etc. I saw some blogs has mentioned to change the language/region to English US. I tried that and couldn't resolve the issue.

ta...@gmail.com <ta...@gmail.com> #281Oct 8, 2021 07:38PM

Same issue on Fossil gen 5 and gen 6

al...@gmail.com <al...@gmail.com> #282Oct 9, 2021 10:59AM

this thread is useless

ni...@googlemail.com <ni...@googlemail.com> #283Oct 16, 2021 06:02PM

Still not working on tikwatch 3 pro & now not working on tikwatch 3 pro ultra.

Seriously google what is going on???

2 years of issues.

ju...@gmail.com <ju...@gmail.com> #284Oct 18, 2021 10:10AM

Google assistant still not working properly on Ticwatch Pro 3. Combination of no responses to commands, "I can't do that anymore" and blank screen. This is very annoying and looking at this forum is a long standing issue which has not been addressed. If this is how you treat customers I may have to switch to Apple.

em...@googlemail.com <em...@googlemail.com> #285Oct 18, 2021 10:13AM

Issues have now been reported to Trading Standards UK.

ea...@gmail.com <ea...@gmail.com> #286Oct 19, 2021 01:32AM

I have this same issue.

ea...@gmail.com <ea...@gmail.com> #287Oct 19, 2021 06:21AM

I'm using the TicWatch Pro 3 Ultra GPS , My issues are *PART RESOLVED / STEPS FOUND* Here are the steps, I also tried the instructions about uninstalling and restarting and updating Google from the watch's App Store (Press the top side button three times to see the list of apps where you can find the App Store) So I'm not sure the above is required or if this is part of the steps, but I note I had to manually update the app on the watch called Wear OS by Google. I hope this helps someone! See below:

1 - Open watch and swipe right to see the page just left from the clock face
2 - Scroll all the way down past Google's quote and hit the gear icon (This will open a few hidden Google settings.)
3 - Find the setting here, ***"Ok Google" detection"*** is OFF by default, toggle it on...
4 - Read on how it works for me below:
"Ok Google" only works from the clock face where it has a small icon indicator top center as well. It doesn't work anywhere else, and no one seems to mention this bit maybe it's just this watch.

Note: This is a partial fix because once activated, "Call Dad" for example, says "Sorry I can't do that anymore, but if you dial by the number, for example -- "Call 800 555 1212" -- that works for some reason! Contacts app seems a bit broken, can't be reinstalled? Stuck there.

lo...@gmail.com <lo...@gmail.com> #288Oct 24, 2021 06:10PM

Tengo el mismo problema, se va a solucionar?

ta...@gmail.com <ta...@gmail.com> #289Oct 24, 2021 07:12PM

What the heck, so apparently the assistant on watch can TOTALLY still make calls, it just freaks out when you try to call a CONTACT. So dumb.

mi...@gmail.com <mi...@gmail.com> #290Oct 27, 2021 10:30AM

Comment has been deleted.

Message last modified on Oct 27, 2021 10:30AM

ti...@gmail.com <ti...@gmail.com> #291Nov 7, 2021 08:35PM

Confirmed. Watch will dial a number ("Dial 123.456.7890"), but will not call a contact ("Call John Smith").

co...@gmail.com <co...@gmail.com> #292Nov 17, 2021 01:40AM

I'm having the same issue on my fossil Gen 5 with a pixel 5. Spent 3 hours at the Fossil store yesterday trying to see if we could find a solution. Can confirm that using the phone number instead of the contact name will result in an outgoing call. But does not work to send a text message. I'd love to know how fossil released a brand new gen-6 watch with the two main features advertised as send and receive calls and text messages when both of these features have major issues. I understand the issue is with wearOS, but I can't understand how major watch companies aren't pushing google to fix the issue.

co...@gmail.com <co...@gmail.com> #293Nov 17, 2021 01:49AM

As a side note, when I was at the Fossil store we also connected my pixel to the new gen-6 and ran into the exact same problems.

With the solution suggested above of using the phone number instead of the contact I was able to successfully make a call from my fossil.

And also I'm not using "ok Google"..... But was able to make a call either choosing the Google icon on the face, the microphone when you swipe right, or holding down the side button......and saying "call 123-456-7899".....

As ridiculous as it is that I have to use the phone number instead of the contact name at least I can now use that feature which is good.

Has anyone found a way to get text messages out? I tried using the phone number instead of the contact name and it did not work. I continue to get the error message that it cannot connect to my phone.

Would love to know if anyone comes up with a solution for outgoing text messages. I can respond to a message I receive, assuming everybody else is having that experience as well. But I cannot start a message from my watch.

sa...@gmail.com <sa...@gmail.com> #294Nov 20, 2021 11:14PM

I have the same problem with Fossil gen 5 and Pixel 6, as above "Can confirm that using the phone number instead of the contact name will result in an outgoing call, otherwise GA says can't do that anymore" But does not work to send a text message, it says cannot connect to the phone whichever way I try

da...@gmail.com <da...@gmail.com> #295Nov 21, 2021 05:46PM

Been scammed again by Google . Watch not worked since day 1 . Absolute joke basic features don't work

do...@gmail.com <do...@gmail.com> #296Nov 29, 2021 10:56PM

Having same issue with fossil gen 5e just purchased.
Is this going to be repaired ?

js...@gmail.com <js...@gmail.com> #297Dec 2, 2021 10:20AM

Same problem :(
Fossil gen 5, hotword ok Google never detected, wear os is at it's higher version.
Of course, feature toggled on.

ar...@gmail.com <ar...@gmail.com> #298Dec 2, 2021 06:06PM

Sorry, I can't do that anymore. TicWatch Pro 3 Ultra, latest build.

js...@gmail.com <js...@gmail.com> #299Dec 3, 2021 09:00PM

The first and also the last wear os.
Voice access to the assistant does not work.
Routines don't work.

If I log in manually the assistant cannot call the contacts.
Google app updated, system updated, cache cleared, language changed, I granted all permissions to the google app, assistant ... After 2 nest mini and a nest hub I received this great surprise.

an...@gmail.com <an...@gmail.com> #300Dec 9, 2021 02:00AM

Fix this.

ob...@gmail.com <ob...@gmail.com> #301Dec 16, 2021 03:11PM

Same problem here " can't do that anymore "
My watch is Montblanc summit
How is this little problem taking that much time to fix!

ro...@gmail.com <ro...@gmail.com> #302Dec 16, 2021 06:58PM

Just got the Mobvoi ticwatch pro gps, same issue, Hey Google etc not working. My phone Samsung s10 lite can do it and it wakes the phone and works, but not the watch. Roy

th...@gmail.com <th...@gmail.com> #303Dec 17, 2021 05:45AM

Ticwatch Pro 3, everything is updated on my pixel 5a as well as my watch. These updates have broken my devices functionality. I will be returning the watch and my new pixel 5a mid January while I still can if this isn't fixed. It worked fine with this very same watch on my old pixel 2xl which is outdated and no longer supported

da...@gmail.com <da...@gmail.com> #304Dec 18, 2021 12:01AM

New year New phone and new watch . Last time I bought android and forced to the other side due to lack of basic features

da...@gmail.com <da...@gmail.com> #305Dec 18, 2021 12:10AM

Google's way of depracting new device total scammers

ca...@gmail.com <ca...@gmail.com> #306Dec 25, 2021 11:01PM

Comment has been deleted.

Message last modified on Dec 25, 2021 11:01PM

ca...@gmail.com <ca...@gmail.com> #307Dec 25, 2021 11:03PM

Cant ask assitant to make a phone call " cant do that anymore", fossile 5 gen latest wear os. Its been a year now and you still did not fix it ?? You google are a joke ??? You can't fix in less than a year a major feature of your wear os ? Do you need help ? Where are your developers? Or maybe its a product owner who just prioritizes fucking emojis rather than core functionnalities ? Is it a joke ? It soon 2022, wake up !!! WTF its google ... WAKE UP !!!

eb...@gmail.com <eb...@gmail.com> #308Dec 29, 2021 11:56PM

Bought a Gen 5 Carlyle, had to return due to speaker only making ticking noises and google assistant saying "I can't do that anymore" when trying to make a call, as well as saying "Cannot connect to your phone" when trying to send a text message. I replaced said gen 5 with a new Gen 6, and while the speaker works, I am still getting the same google assistant errors...anything that can help?

he...@gmail.com <he...@gmail.com> #309Dec 30, 2021 12:26AM

Anyone interested in organizing a class action lawsuit?

da...@gmail.com <da...@gmail.com> #310Dec 30, 2021 01:04PM

Add me to lawsuit £1100 down this time

ta...@gmail.com <ta...@gmail.com> #311Dec 30, 2021 08:11PM

I called Gibbs Law Group and sending them an email as well about setting up a class action for Wear devices - I suggest you do the same. They have handled class actions against Google before. 1-800-254-9493 is their number, their email/contact form is here:

https://www.classlawgroup.com/contact/

Hopefully if enough of us reach out, Google will be forced to actually pay attention to the Wear platform again - OEMs like Fossil or Mobvoi have almost no control over what software their devices run.

fa...@wfp.org <fa...@wfp.org> #312Jan 1, 2022 12:13AM

Absolutely unbelievable that Google Assistant is still so horribly broken even on brand new, top smartwatches like TicWatch Pro 3 Ultra GPS. Nobody should buy any Wear OS device anymore. I'm returning mine tomorrow and discouraging everyone I know from getting one.

vi...@google.com <vi...@google.com> #313Jan 3, 2022 11:02AM

Could you please check if the bug is reproducible on a more recent version of Google app on the watch.

da...@gmail.com <da...@gmail.com> #314Jan 3, 2022 11:26AM

Yes, I've been trying all versions of Google app for a year and none of them seems to work properly. When asking the assistant to make a call or text someone, the answers is "I can't do it anymore" and "can't connect to the phone". When asking to drive somewhere, it gives a "starting" drive info but no map is shown and no map application is started. I'm turning my watch on every day just to check if there's a Google app update but no hope. Some achievements have been reached with google home commands (which are working properly) and some "satellite" apps like Messages and Youtube, but bug are still showing on basic features (calls/text/Maps).

sc...@noaa.gov <sc...@noaa.gov> #315Jan 3, 2022 01:51PM

Comment has been deleted.

Message last modified on Jan 3, 2022 02:40PM

dr...@gmail.com <dr...@gmail.com> #316Jan 3, 2022 03:30PM

The last version of Assistant that did not have these problems was from fall 2020. If you have updated your firmware to the newer version of Wear OS (the Wear OS H-MR2 update) since then, you cannot go back to a version of Assistant that old.

mu...@gmail.com <mu...@gmail.com> #317Jan 3, 2022 07:57PM

I can't make calls, SMS or Google home commands with my phone using Australian English. The only way to get Google Home commands to work is to set my phone to English US which messes up the date, etc.
This needs to be fixed!

la...@hotmail.it <la...@hotmail.it> #318Jan 15, 2022 12:27PM

Please help me ,i have a galaxy s21+ and a fossil gen 5 smartwatch where don't go google assistent from 2 day, it say that can do it anymore,don t make call and send message, with voice, why? On my phone voice match don find wifi but there is.

n....@gmail.com <n....@gmail.com> #319Jan 20, 2022 11:42AM

my smartwatch (fossil brand, michael kors) also says can't anymore when i say to call someone

tu...@gmail.com <tu...@gmail.com> #320Jan 20, 2022 03:21PM

My smartwatch (ticwatch pro 3) also can.t use google assistant voice command to call or to send message. It says : I can.t do that anymore.

cb...@gmail.com <cb...@gmail.com> #321Jan 20, 2022 03:48PM

Unbelievable this has not been fixed! Going on over a year now. Guess we need to start bitching about the watch companies since no one in Google is doing anything about it.
A link to this page should be posted on every Google capable watch review page!

gi...@gmail.com <gi...@gmail.com> #322Jan 20, 2022 04:26PM

I also have a TicWatch Pro 3 with wear os 2.0 and all the websites just said how great wear os is. But the fact that the google assistant is virtually useless was not mentioned anywhere, nor was it mentioned in the many youtube reviews. I guess google won't fix anything more on wear os 2.0 since they have a deal with Samsung for wear os 3.0 and will soon be releasing their own watch with wear os 3.0. I'm really disappointed by google that after more than a year there hasn't been a fix for wear os 2.0.

da...@gmail.com <da...@gmail.com> #323Jan 20, 2022 06:10PM

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sy...@gmail.com <sy...@gmail.com> #324Jan 20, 2022 07:00PM

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Subject: Re:

Issue 172776291

: Wear OS Essential Fuction of Google Assistant does not function

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comment #323

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Google = virus

_______________________________

Reference Info: 172776291 Wear OS Essential Fuction of Google Assistant does not function
component: Android Public Tracker > Wear<

https://issuetracker.google.com/components/192711>
status: Assigned
reporter: jp...@gmail.com
assignee: na...@google.com
cc: jp...@gmail.com, na...@google.com
type: Bug
priority: P2
severity: S2
blocked by: 172994809<

https://issuetracker.google.com/issues/172994809>
duplicate issue: 174336713<

https://issuetracker.google.com/issues/174336713>, 174678810<

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al...@gmail.com <al...@gmail.com> #326Jan 20, 2022 09:40PM

I wonder why you all are so upset about Assistant not working.
The bug has been known for many months and has obviously been reported quite often.
Google knows about the problem, definitely. However, Google ignores all bug reports. So Google doesn't want to fix the problem - no matter how much you complain.

I'm just disappointed that so many people (including me) fell for this scam, because the WearOS watches have so many bugs that they are almost unusable. It's really too bad that Google didn't realize the huge potential of the WearOS watches and is now leaving everyone stranded with a bad and buggy OS.

gi...@gmail.com <gi...@gmail.com> #327Jan 20, 2022 09:51PM

This is simply because google only cares about wear os 3 and its own whatch coming out soon.
But I think it's a shame that all current wear os 2 watches are simply ignored, except for the galaxy 4, and the assistant doesn't even work properly on it.

In my eyes, that's just a marketing strategy to make their own whatch look great, when it will be released with wear os 3 and a working asisstant.

m....@gmail.com <m....@gmail.com> #328Jan 21, 2022 04:58PM

Just got my Fossil gen5e and cannot get google assistant to work to make a phone call get message unable to do this anymore, what does that mean , what can be done to fix this problem

me...@gmail.com <me...@gmail.com> #329Jan 28, 2022 05:26PM

I just bought a Fossil Gen 5 smartwatch and the Google Assistant doesn't work, it gives messages like "unable to connect to Google", " I can't do that anymore", and "I didn't understand"; when I try to make calls, send messages or open an app. If the Google assistant doesn't work I don't want the watch... it's useless for me!

mi...@gmail.com <mi...@gmail.com> #330Feb 6, 2022 08:25PM

Ticwatch pro 3 GPS - Google assistant not working. "Sorry, I can't do that anymore" error when trying to make a call. Seems like a bad joke. I find it shocking that this has been a known issue for so long. Where's the support? Please escalate to P1 and issue an immediate fix. You've know about this for long enough.

kl...@gmail.com <kl...@gmail.com> #331Feb 9, 2022 07:04AM

Same issue here, Dutch language for assistent ! Please fix !

ma...@gmail.com <ma...@gmail.com> #332Feb 10, 2022 07:51PM

Same issue here with Fossil Gen 5 carlyle. You should work around this

da...@gmail.com <da...@gmail.com> #333Feb 12, 2022 11:07AM

Same issue, can't make call with assistant saying contact name, i only can make call saying numbers.

It's two year that google don't fix that bug, it's very embarrassing.

Device: Carlyle HR 1184
OS: WearOS 2.33 HMR2

vi...@google.com <vi...@google.com> #334Feb 24, 2022 09:30AM

Could you please check and confirm whether the bug is reproducible on latest AGSA version (having version 12.8.3 or higher) and kindly share a bugreport if the issue is still present.

ma...@gmail.com <ma...@gmail.com> #335Feb 24, 2022 11:48AM

Same issue here. Calling by saying the number work but not by using a contact name.

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Subject: Re:

Issue 172776291

: Wear OS Essential Fuction of Google Assistant does not function

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Changed

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comment #334

https://issuetracker.google.com/issues/172776291#comment334>:
Could you please check and confirm whether the bug is reproducible on latest AGSA version (having version 12.8.3 or higher) and kindly share a bugreport if the issue is still present.

_______________________________

Reference Info: 172776291 Wear OS Essential Fuction of Google Assistant does not function
component: Android Public Tracker > Wear<

https://issuetracker.google.com/issues/172994809>
duplicate issue: 174336713<

https://issuetracker.google.com/issues/174336713>, 174678810<

https://issuetracker.google.com/issues/174678810>, 185314630<

https://issuetracker.google.com/issues/185314630>, 197389410<

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dr...@gmail.com <dr...@gmail.com> #336Feb 24, 2022 01:40PM

"Could you please check and confirm whether the bug is reproducible on latest AGSA version (having version 12.8.3 or higher) and kindly share a bugreport if the issue is still present."

12.43.19.25 arm is the latest version available in the play store for Wear OS. The app has not shown any updates since November 9, 2021. There have been updates to the phone version of the app since then, but not for the watch.

da...@gmail.com <da...@gmail.com> #337Feb 24, 2022 01:44PM

I suppose he's referring to the phone Android version, not Wear OS.

ta...@gmail.com <ta...@gmail.com> #338Feb 24, 2022 07:12PM

@vi@google...what is "AGSA"? All apps are up to date, have tried with beta version of Google app on phone as well. Same issue as everyone else.

mu...@gmail.com <mu...@gmail.com> #339Feb 24, 2022 10:35PM

Hi, I have the following versions of Android Google Search App (AGSA) and can confirm that:
* I cannot control home devices using my watch, it just searches for pictures of lights....
* I can only call people if I read out the number rather than ask it to call a contact by name "Sorry, unable to obtain permissions"

AGSA on phone: 13.7.6.29
AGSA on watch: 12.43.19.25

be...@gmail.com <be...@gmail.com> #340Feb 25, 2022 03:06AM

Same issue on Ticwatch 3, pretty suprising this hasn't been fixed in the 2 years this thread has been open

vi...@google.com <vi...@google.com> #341Feb 28, 2022 08:51AM

If the bug is reproducible, please capture a bugreport from Watch & Phone (both) and share with us for further investigation.

ma...@gmail.com <ma...@gmail.com> #342Feb 28, 2022 09:49AM

How do I do that?
It is easy to reproduce the problem, it is the same no matter the hardware.
"Ok google" "Call <name of contact>"
Response "Sorry, can't do that any more"
However, "ok google", "call 012345..."
Response "calling......"
And from what i read, this is the same for anybody despite hardware or software version.

You asking for some proof this is not workin implicates You fail to reproduce the problem, if that's the case, Please advice what hardware works. Otherwise you can get all the data from any equipment as it doesn't seem to work for anyone.

I can't remember when it last worked but that was at least 2 years ago and I've switched hw since then with no improvement.

IF you still need rhe reports, Please advice how to obtain them.

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Subject: Re:

Issue 172776291

: Wear OS Essential Fuction of Google Assistant does not function

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Changed

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comment #341

https://issuetracker.google.com/issues/172776291#comment341>:
If the bug is reproducible, please capture a bugreport from Watch & Phone (both) and share with us for further investigation.

_______________________________

Reference Info: 172776291 Wear OS Essential Fuction of Google Assistant does not function
component: Android Public Tracker > Wear<

https://issuetracker.google.com/issues/172994809>
duplicate issue: 174336713<

https://issuetracker.google.com/issues/174336713>, 174678810<

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vi...@google.com <vi...@google.com> #343Feb 28, 2022 10:49AM

Please find the steps to capture bugreports from Wear device and Phone. Before you get started, make sure you have access to a computer and that your watch is connected to your phone.

Android Wear devices connected to Android devices

1. On you Android phone, following the instructions in this doc, under the section `Instructions on your companion phone or tablets (Android)’

2. Launch the ‘Android Wear’ app on your phone or tablet. Tap on the three vertical ellipsis on the top right hand corner of the screen and click on “Report Wearable Bug” to capture a bug report from the watch

3. On the watch, you will observe a notification card with the text “Bug report #X is being generated”. It can take up to 20 minutes for the bug report to be generated and transferred to your phone.

4. Once the bug report is done, the notification card on the watch changes to “Bug report #X captured” and you will receive a notification on the phone that reads “Wearable bug report finished. Tap to send." Tap on this notification and email the bug report to a pre populated email address

Instructions on your companion phone or tablets (Android)

1. On your Android device, go to Settings > About phone or About tablet.

2. At the bottom of the screen, touch 'Build number' seven times in quick succession. You’ll see a message saying you’re now in developer mode.

3. Press Back to go back to the main Settings screen.

4. Touch Developer options.

5. At the top of the screen, make sure 'Developer options' is set to ON.

6. Check the box next to USB debugging.

7. Check the box next to Bug report shortcut.

8. Reproduce the issue or error message on your phone or tablet. It’s important that your device logs at least one occurrence of the problem.

9. Immediately after seeing the issue, press and hold the power button until the power menu appears. Select Take bug report, then select Report in the dialog that follows.

11. After a significant delay -- up to two minutes -- your phone or tablet will vibrate and display a notification saying ‘Bug report captured’. Touch the notification to open Gmail with the report attached.

12. After replying to this message, you can disable developer mode and bug reports by going to Settings > Developer Options and sliding the top toggle to OFF.

vi...@google.com <vi...@google.com> #344
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ml...@gmail.com <ml...@gmail.com> #345Feb 28, 2022 05:02PM

diff=<comp>Iff=sinaps=diff

de...@gmail.com <de...@gmail.com> #346Feb 28, 2022 05:29PM

This comment about a bug report is a real slap in the face. It's obvious that the expected set of features surrounding OK Google detection and Google Assistant don't work as designed. What would a bug report give you that you can't get from reproducing the issues as reported for the past year+ in this bug's comments?

ta...@gmail.com <ta...@gmail.com> #347Mar 1, 2022 05:02PM

@vi...@google.com seriously, it's ridiculous to ask anyone to do any more legwork. Try it yourself on literally ANY Wear OS 2 watch and you'll get the same exact behaviour. If you have a functioning combo, share what it is! Nobody else with a Wear OS 2 watch has properly functioning Google Assistant, and hasn't for 2 years.
I returned my Fossil Gen 6 because there was no point to having it over a Gen 5 because of this issue.

lu...@gmail.com <lu...@gmail.com> #348Mar 4, 2022 01:07PM

Google, f you. Just f you for this.

th...@gmail.com <th...@gmail.com> #349Mar 7, 2022 05:52PM

This is ridiculous. Google you need to fix this ASAP or I'll return this functionless watch and never use Wear OS again.

za...@gmail.com <za...@gmail.com> #350Mar 8, 2022 02:30PM

I am using Tic Watch 3 Ultra GPS and I have the same problem. It looks like it was intentionally made since the assistant tells "Sorry, I can't do that anymore", but why is that? And This issue tracker seems to be not reaching the right developers.

ph...@gmail.com <ph...@gmail.com> #351Mar 14, 2022 12:54AM

Yep most disappointing to buy a product with expected functionality and find a CRITICAL 2 year old bug still unaddressed

da...@gmail.com <da...@gmail.com> #352Mar 18, 2022 11:36AM

GG Google converted me for second time this decade . Just have to put up with a locked down system in future but at least it works .Won't ever buy Google again been screwed twice with their updateable downgrades

jo...@gmail.com <jo...@gmail.com> #353Mar 25, 2022 09:16AM

What's the point in the watch if I can't use this key feature?!

ma...@gmail.com <ma...@gmail.com> #354Mar 25, 2022 05:50PM

Just a thought.
This bug is 2 years old.

There are a few possible explanations to why nothing happen.
1. They simply just don't care.
2. We as Customers have no value to them.
3. Their programmers are incompetent.
4. Their bug tracking system is malfunctioning.
5. The guy responsible for the bug is too embarassed to do anything.
6. They want users to switch to Apple.
7. Probably a few more...

In any case, demanding bugreports and logs from our units is mere bogus. They can test for themselves to get first hand info of the bug if they bothered. So the only reason for "collecting" more data is only to stall the issue instead of solving it.

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Issue 172776291

: Wear OS Essential Fuction of Google Assistant does not function

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What's the point in the watch if I can't use this key feature?!

_______________________________

Reference Info: 172776291 Wear OS Essential Fuction of Google Assistant does not function
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https://issuetracker.google.com/issues/172994809>
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https://issuetracker.google.com/issues/174336713>, 174678810<

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de...@gmail.com <de...@gmail.com> #355Mar 25, 2022 07:38PM

Is there an escalation path? Because this is ridiculous.

ta...@gmail.com <ta...@gmail.com> #356Mar 25, 2022 08:48PM

Hear, hear! Google does not care about wear OS 2 users. They clearly have assigned a noob developer this issue and are not tracking the scale whatsoever.

da...@gmail.com <da...@gmail.com> #357Mar 25, 2022 11:14PM

Someone needs sacking . 2 years no progress ,no fix ,no workaround just useless devices . Someone definitely was overpaid to do fuck all and just Rob people

ph...@gmail.com <ph...@gmail.com> #358Mar 26, 2022 05:44AM

WearOS 3 is finished. There's no way they're putting resources into going
back to fix a big in v2. Even a critical one like this.

On Sat, Mar 26, 2022, 1:51 AM <buganizer-system@google.com> wrote:

- Show quoted text -

d....@gmail.com <d....@gmail.com> #359Mar 26, 2022 07:49AM

I have an idea... How about everybody in this thread just keep asking if this will be fixed every day? Maybe if they have to wade through hundreds of emails every day, they'll get the point. Voice initiated calls don't work on ANY WearOS device on ANY version of watch software and ANY version of phone software.

How much simpler can it get? How can it be so hard to find a bug in a primary function that NEVER works, anywhere, EVER?

d....@gmail.com <d....@gmail.com> #360Mar 26, 2022 08:07AM

But here's a bug report anyway, for all the good is likely to do.

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ph...@gmail.com <ph...@gmail.com> #361Mar 26, 2022 08:43AM

Lol, they don't read these. Let along read them every day. It might make
you feel better to raise it every day though.

On Sat, Mar 26, 2022, 3:50 PM <buganizer-system@google.com> wrote:

- Show quoted text -

da...@gmail.com <da...@gmail.com> #362Mar 26, 2022 11:41AM

I got a bug report just type in anything you like to do with Google and it's there biggest virus in history

ta...@gmail.com <ta...@gmail.com> #363Mar 26, 2022 05:40PM

I messaged them on Twitter and I'm reaching out to someone I know at Google to see if they can poke the Wear OS team. It's silly how long this has been.

d....@gmail.com <d....@gmail.com> #364Mar 26, 2022 06:27PM

Maybe also send this out to Techrasar, wired magazine, people who will publish and be reaching out to Google for comment. Maybe the public eye will embarrass them into doing something?

ph...@gmail.com <ph...@gmail.com> #365Mar 26, 2022 09:54PM

I think what it does show is that the WearOS team don't use Wear OS. Maybe
if media contact them and get a headline about how WearOS team use Apple
Watch then they may get some traction.

On Sun, Mar 27, 2022, 2:27 AM <buganizer-system@google.com> wrote:

- Show quoted text -

ch...@gmail.com <ch...@gmail.com> #366Apr 25, 2022 07:37PM

Ticwatch Pro Ultra Google Assistant does not read out or notify reminders

ta...@gmail.com <ta...@gmail.com> #367Apr 26, 2022 01:07AM

Add it to the pile of no cares Google gives for Wear OS 2. Pixel watch is just around the corner, I hate to say it but I might buy it just to get something that runs a usable OS. No better option for Android phones.

vj...@gmail.com <vj...@gmail.com> #368May 13, 2022 10:12PM

wow two years and this isnt fixed? had i known this was an actual issue I wouldnt have bought the fossil gen 6 for my s22 ultra i just got. WTF?

ja...@gmail.com <ja...@gmail.com> #369May 24, 2022 01:37PM

Now that the Galaxy Watch4 has a fully working Assistant, will Goole update Assistant for WearOS2 watches?

ph...@datacom.com.au <ph...@datacom.com.au> #370May 24, 2022 01:47PM

Gw4 has a working version? Which bits work? Have they fixed that it can't call/sms and just doesn't do much at all unless you have en-us language set?

ph...@datacom.com.au <ph...@datacom.com.au> #371May 24, 2022 01:48PM

Gw4 has a working version? Which bits work? Have they fixed that it can't call/sms and just doesn't do much at all unless you have en-us language set?

m....@gmail.com <m....@gmail.com> #372May 27, 2022 03:33AM

Yeah, I have wear os 2 in my ticwatch pro 3. still there hasn't been any update for the assistant. but all it does is a google search of what ever I say. and send that as a response to my phone as a notification. I hope it gets fixed on wear OS 2..

sl...@gmail.com <sl...@gmail.com> #373Jun 20, 2022 07:20PM

This is absolutely wild. It really does make one want to switch to iPhone.

no...@gmail.com <no...@gmail.com> #374Jun 21, 2022 04:46AM

I don't see how a class action lawsuit is warrented. A left handed mode
isn't required by law nor was it a advertised feature.

It's a feature I would like to see. And there is a 3rd party app that flips
the screen. But it would be great to have it as a standard feature.

On Thu, Dec 30, 2021, 10:04 PM <buganizer-system@google.com> wrote:

- Show quoted text -

65...@gmail.com <65...@gmail.com> #375Jun 21, 2022 05:02AM

Did you even read the ticket buddy? No-one has mentioned left handed mode. Everyone's problem is with the fact that Google assistant stopped functioning two years ago and Google hasn't been bothered to fix it despite being an extremely important feature.

A very advertised feature, I might add.

ko...@gmail.com <ko...@gmail.com> #376Jul 4, 2022 01:00PM

Google, this bug is 2 years old, google assistant still don't work on WearOS. FIX IT!!!

ma...@gmail.com <ma...@gmail.com> #377Jul 5, 2022 08:07AM

They obviously want their customers to switch over to Apple. I've never seen a company care less for their customers... All they do is ask for logs...

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________________________________
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Sent: Monday, July 4, 2022 3:00:41 PM
To: b-system+-1003794263@google.com <b-system+-1003794263@google.com>
Cc: magnus.kazen@gmail.com <magnus.kazen@gmail.com>
Subject: Re:

Issue 172776291

: Wear OS Essential Fuction of Google Assistant does not function

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https://issuetracker.google.com/issues/172776291

Changed

ko...@gmail.com added

comment #376

https://issuetracker.google.com/issues/172776291#comment376>:
Google, this bug is 2 years old, google assistant still don't work on WearOS. FIX IT!!!

_______________________________

Reference Info: 172776291 Wear OS Essential Fuction of Google Assistant does not function
component: Android Public Tracker > Wear<

https://issuetracker.google.com/issues/172994809>
duplicate issue: 174336713<

https://issuetracker.google.com/issues/174336713>, 174678810<

https://issuetracker.google.com/issues/174678810>, 185314630<

https://issuetracker.google.com/issues/185314630>, 197389410<

https://issuetracker.google.com/issues/197389410>
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ph...@gmail.com <ph...@gmail.com> #378Jul 5, 2022 09:33AM

They've moved onto the next versions of Wear OS - they won't fix this
critical bug. Best just return the watch and buy something else.

On Tue, Jul 5, 2022, 4:07 PM <buganizer-system@google.com> wrote:

- Show quoted text -

ad...@google.com <ad...@google.com> #379Jul 18, 2022 11:43AM

There was an issue fixed in Assistant version 12.8.3.

We would recommend checking if this is reproducible on a more recent version of Google app (12.8.3 or later) on the watch & share a bug report if reproducible.

ta...@gmail.com <ta...@gmail.com> #380Jul 18, 2022 01:08PM

@ad the Google app for Wear OS hasn't been updated since November 9th 2021. The current version for wear OS 2 is 12.43. I must at this point assume that everyone on this Google team is a willfully ignorant pine cone, since none of you seem capable of acknowledging the issue.

ja...@gmail.com <ja...@gmail.com> #381Jul 18, 2022 02:12PM

The latest Google version is 12.43.19 as mentioned.

deleted

Restricted

0 B

ph...@gmail.com <ph...@gmail.com> #382Jul 18, 2022 11:13PM

@ta they moved on a long long time ago, no chance of this getting any resource to fix this now

ga...@gmail.com <ga...@gmail.com> #383Jul 19, 2022 12:35AM

#379 - I dunno what to tell you. Google App on both the phone (3a) and watch (Oppo) are up to date. The only assistant command on the watch that works is asking for the weather. Literally any other query or command brings up a web search, or even more uselessly, an image search. It hasn't worked for two years, as you can see in this long as hell issue chain. It is not fixed. It was never fixed.

ta...@gmail.com <ta...@gmail.com> #384Jul 19, 2022 01:51AM

@ph unfortunately I think you're right. Stinks, because gen 5/6 fossil is actually pretty good except for the lousy software.

ph...@gmail.com <ph...@gmail.com> #385Jul 19, 2022 05:20AM

@ta it's right at a tipping point... if WearOS 3 doesn't get _serious_ traction they'll just drop it like so many other Google products. But leaving critical bugs like these in place it's like they want to kill it.
I feel sorry for FitBit, getting bought out by a company that's going to close them down at this rate.

ta...@gmail.com <ta...@gmail.com> #386Jul 20, 2022 10:32PM

@ph even publicly shaming them hasn't worked so I think we're out of luck.

https://9to5google.com/2021/10/18/wear-os-assistant-broken-features-limbo/

de...@gmail.com <de...@gmail.com> #387Jul 22, 2022 06:37PM

In response to

comment #381

, I performed a full reset on my TicWatch Pro 3 GPS Ultra, updated everything. Running Google Version 12.43.19.25.arm, I can verify that the following issues persist:
- OK Google detection does not work from any state. With the watch awake (no lock configured) and my Galaxy S20+ unlocked, the keyword fails to elicit a response from the watch.
- manually activating the assistant with the topmost button on the watch, commands such as "call <contact list name>" take me to an assistant screen with no text at the top that offers me a choice to turn something on on my phone, or exit. The phone is unlocked during this test. Pressing the Turn On option results in an error, "Sorry, unable to obtain permissions".
- I've verified all permissions I'm aware of both on the phone's assistant settings and on the watch. Everything is set to allow.
- I've disabled and re-enabled the option for OK google detection with no impact.

So in a nutshell, the assistant still fails to perform any task hands free, and fails to make use of my contact list.

When manually activated, the Assistant does work better now than it did several months ago. Web search results work - I'm able to get a brief synopsis of the results on my watch, with a link to open the full results on my phone if I wish. Google Maps Directions also work as expected.

ch...@gmail.com <ch...@gmail.com> #388Jul 22, 2022 08:43PM

Hit and miss on my Ticwatch Pro Ultra. "OK Google" just worked, and I asked for directions, and THAT worked. Sending a text doesn't work, it asks for permission to access my contacts, takes the text, accesses the contacts, but then states it can't contact the phone or states, "sorry, I don't understand." I have Maps, Messages, and Keep loaded on the watch. Was able to take a note, and it was saved in Keep. So, although far from perfect, there seems to be a teeny bit of progress. As has been stated numerous times, it seems Wear OS 3 is where the focus is for the manufacturer. Watch does well answering phone calls and voice communication.

mi...@gmail.com <mi...@gmail.com> #389Jul 22, 2022 10:09PM

Well, this process has taught me a lot about Google. My gen 5 fossil is pretty good at telling time. That's a reasonable expectation for a $300 smartwatch, right? But yeah, 2 years of GA being useless on it and not a peep from Google. Not even a "hey you know, we screwed up and we're not going to fix it, sorry, get stuffed"

I'd imagine the class is too small for any threat of class action to be meaningful, but I'd definitely sign up if something happened.

de...@gmail.com <de...@gmail.com> #390Jul 25, 2022 02:29PM

Can someone from Google list all of the places we need to enable permissions and options, to ensure this works as designed? Maybe the issue is actually one of poor cross-platform (Android/WearOS) documentation, rather than the Assistant not working as expected.

Thanks in advance.

da...@gmail.com <da...@gmail.com> #391Jul 25, 2022 04:19PM

Just bought a Garmin watch as my oppo has never worked since new. Next phone will definitely be iphone gg google

va...@gmail.com <va...@gmail.com> #392Aug 10, 2022 07:48PM

How shameful of Google letting his customers down SOOOO heavy on the core functions why most of us buy this kind of products.
They should be legally bound to make this work again.
Stating that they won't put any more effort in this as wear os 3 is the current focus is such BULLSHIT as this problem is already going on so long and they had some weird cooperation with Samsung (wtf was Samsung doing, pants down for a 2 year monopoly for selling devices with wear os 3 ??? Besides that they didn't have any contribution to the os. Much better battery lifetime for example ???)

al...@gmail.com <al...@gmail.com> #393Aug 10, 2022 07:57PM

Guys is simple, if u are in time of course return this watch. I already did it, bought a galaxy watch
Because with no reason ticwatch watch started to drain battery, a continuous blinking battery icon on the second display even with charged battery and sensors stopped working. WTF
RETURN THIS WATCH if u are in warranty

ph...@gmail.com <ph...@gmail.com> #394Aug 10, 2022 11:30PM

@va Well the good news is these Assistant issues aren't present in the Wear OS 3 version for non-Samsung devices e.g. the Mont Blanc watch just released.

They're not present as Google have simply removed Assistant entirely. Nice. Good fix Google. Way to go.

ma...@gmail.com <ma...@gmail.com> #395Aug 11, 2022 10:03AM

So if assistant is removed, how do I make a handsfree call? Why buy a SmartWatch that can't do that? It's totally useless.

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Sent: Thursday, August 11, 2022 1:31:07 AM
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Cc: magnus.kazen@gmail.com <magnus.kazen@gmail.com>
Subject: Re:

Issue 172776291

: Wear OS Essential Fuction of Google Assistant does not function

Replying to this email means your email address will be shared with the team that works on this product.

https://issuetracker.google.com/issues/172776291

Changed

ph...@gmail.com added

comment #394

https://issuetracker.google.com/issues/172776291#comment394>:
@va Well the good news is these Assistant issues aren't present in the Wear OS 3 version for non-Samsung devices e.g. the Mont Blanc watch just released.

They're not present as Google have simply removed Assistant entirely. Nice. Good fix Google. Way to go.

_______________________________

Reference Info: 172776291 Wear OS Essential Fuction of Google Assistant does not function
component: Android Public Tracker > Wear<

https://issuetracker.google.com/components/192711>
status: Assigned
reporter: jp...@gmail.com
assignee: na...@google.com
cc: ad...@google.com, na...@google.com, vi...@google.com, and 1 more
type: Bug
priority: P2
severity: S2
blocked by: 172994809<

https://issuetracker.google.com/issues/172994809>
duplicate issue: 174336713<

https://issuetracker.google.com/issues/174336713>, 174678810<

https://issuetracker.google.com/issues/174678810>, 185314630<

https://issuetracker.google.com/issues/185314630>, 197389410<

https://issuetracker.google.com/issues/197389410>
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ma...@gmail.com <ma...@gmail.com> #396Oct 4, 2022 08:52PM

Comment has been deleted.

Message last modified on Oct 26, 2022 11:20AM

ta...@gmail.com <ta...@gmail.com> #397Oct 25, 2022 05:17AM

So not sure if anyone else has this, but Assistant just disappeared from my Skagen Gen 6. Guess that'll fix it being broken, eh?

ph...@gmail.com <ph...@gmail.com> #398Oct 25, 2022 05:29AM

Yep. For Mont Blanc and Fossil, Google's fix for all the Assistant critical bugs is just to remove Assistant. Genius. Owners of other brands should think hard before accepting the "upgrade" lol

It's classic Google and shouldn't come as a surprise - they just abandon everything. The product head for Wear OS was recently quoted as saying Google were "absolutely committed" to Wear OS. I laughed so hard. Hope he's keeping his LinkedIn up to date as he'll no doubt be needing a new job soon when Wear OS gets canned.

ph...@gmail.com <ph...@gmail.com> #399Oct 25, 2022 06:11AM

Wait, I've just seen this is the only bug assigned P2 for Wear OS. Everything else is lower.

If this is the only P2 they've got, how is it taking 2 _years_ with no progress? Unless Google have abandoned Wear OS?

Please just tell us it will never be fixed, or at least some update. Anything really. Just some sort of proof-of-life that this bug list does actually show up somewhere.

Anyway. Back to Amazfit I guess. At least their stuff works.

da...@gmail.com <da...@gmail.com> #400Nov 24, 2022 12:59AM

Can anyone come up with an alternative is there some kinda app we can use and maybe use hardware button to quick access it and than use voice to write msg or a phone call app idk man lucky i didn't buy second smartwatch think I'm just gonna go with g shock solar and be good for 20 years cause this is bs

ph...@gmail.com <ph...@gmail.com> #401Nov 24, 2022 01:01AM

As you say, your best alternative is just to go with a working, supported platform from another vendor

ta...@gmail.com <ta...@gmail.com> #402Nov 25, 2022 05:04PM

WORKAROUND FOUND: Use Google Assistant Go. Works great for most things, haven't been able to get texting going but at least calling and most assistant actions work. (questions, home control, etc.) Thanks to the wonderful developer of this app, we can sideload the Google Assistant Go app.

https://www.reddit.com/r/WearOS/comments/u9hf2m/new_app_wear_installer_2_a_free_general_purpose/

vi...@google.com <vi...@google.com> #403Sep 7, 2023 06:57PM

Status: Won't Fix (Obsolete)

As of August 31, 2023, Assistant is no longer supported on Wear OS versions 2.x and hence we are closing this bug as obsolete.

Assistant is available on Wear OS versions 3.x and later.

de...@gmail.com <de...@gmail.com> #404Sep 7, 2023 07:02PM

With that in mind would Google please lift the feature embargo from your partner's, so ALL WearOS 3.x vendors can make use of this critical function?

mi...@gmail.com <mi...@gmail.com> #405Sep 7, 2023 07:07PM

lol. Google's response is to ignore us for years and then close the bug as obsolete. That's some pretty stellar customer service.

je...@gmail.com <je...@gmail.com> #406Sep 7, 2023 07:07PM

If I would've dealt with an issue like this at my tech job, I would've
gotten fired.

On Thu, Sep 7, 2023, 12:03 PM <buganizer-system@google.com> wrote:

- Show quoted text -

ph...@gmail.com <ph...@gmail.com> #407Sep 7, 2023 11:36PM

I'd have got fired over 2 years ago when this had unacceptably aged. I suppose they kinda have fixed the bug by just removing Assistant now. An utter shambles. Bjorn (their product manager for Wear OS) may well go round saying "Google are absolutely committed to Wear OS" in interviews, but the truth is far from it.

This is a worse abandonment than when they ditched Reader. I genuinely can't remember a company treating bugs, products and customers with such active disregard. If they are actually serious about playing in the wearable space then they have a very strange way of showing it.

mo...@gmail.com <mo...@gmail.com> #408Sep 8, 2023 03:36AM

I do love that instead of ever fixing it they just now say the thread is obsolete. Stellar job Google.